Daisy Group - www.daisygroup.com

Daisy Group - www.daisygroup.com
★★★★☆
4.5
90.0% of users recommend this
  • Reliability

  • Customer Service

  • Speed Consistency

  • Value For Money

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Latest Reviews

“DON NOT DO IT!!!!!”

★☆☆☆☆

written by TheVictoriaBar on 08/09/2023

DO NOT DO IT UNDER ANY CIRCUMSTANCES!!!!!! Can’t even get my broadband connected with them. My business is closed as a result. It’s been weeks since my proposed switchover date. I still have had no progress. They ask you to phone you spend litterarrly hours on hold to be hung up on or cut off!!!! I honestly don’t know what I am going to do now…….. This company does not help businesses it destroys them. Please take heed of this warning and don’t go chasing a saving of a few quid a month IT IS NOT WORTH IT!!!!

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“I regret to say that my experience with Daisy...”

★☆☆☆☆

written by TarinderBhatia on 01/09/2023

I regret to say that my experience with Daisy Communication as our internet provider has been overwhelmingly disappointing. Despite the significant amount of money we pay for their direct internet line service, they have consistently failed to meet our expectations and have left us frustrated and dissatisfied with their service. One of the major issues we have faced repeatedly is the inability to reach their customer support team. It feels as though they are intentionally difficult to get a hold of and are rarely available when we need assistance. This lack of accessibility is not only frustrating, but it also highlights a significant flaw in their customer service. However, what is most disheartening about Daisy Communication is their apparent greed for money. They have demonstrated a clear tendency to charge excessively for their services at every opportunity they get. It seems as though they are constantly on the lookout for ways to squeeze extra money out of their customers, which is both unfair and unethical. To make matters worse, Daisy Communication resorted to deceptive tactics to convince us to join their services. They promised us certain prices during the initial negotiation, only to change the terms and increase our prices afterwards. This level of dishonesty is highly unprofessional and has left us feeling deceived and cheated. Considering our overall experience, I strongly advise against using Daisy Communication as an internet provider. Their consistent disappointments, greed, and dishonesty make it clear that they prioritize their own financial gain over providing quality service to their customers. I would strongly encourage exploring other options that offer more transparent and reliable internet services.

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“Unable to fix a simple problem”

★☆☆☆☆

written by Hewitt397 on 04/05/2022

Had a obvious outage on 17th April. Now 4th May still waiting & getting worthless promises. Totally useless.

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“No complaints”

★★★★★

written by MarlonKenny on 28/01/2022

Our business park lane upholstery haven't paid our bill in some time and if u complain they give a free month of calls n broadband so do that every month n basically its free haha

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“No help whilst shut down due covid 19”

★☆☆☆☆

written by on 04/04/2020

After being contacted by all my other service suppliers asking about pausing my DD's I rang Daisy and asked what help they could offer hospitality businesses compulsory closed. Told my customer service "none- we are not doing anything"

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“Horrible adminstration on technical side”

★☆☆☆☆

written by GreysonHull on 08/11/2018

Horrible technical team leaders. With no certifications but rule a group of people. Team leaders have no vision. Preposterous to discuss with technical team leaders. They want they should be heard & their views be accepted. They don't let you to grow & progress.

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“DO NOT USE”

★☆☆☆☆

written by Infantry on 09/05/2018

Under no circumstances should you consider using this company. After having been with them for a number of years I was approached by a competitor who halved my Bill. Needless to say when I elected to go I was approached by Daisy and offered the equivalent rate. Too late,why wasn't I offered it sooner. So, after paying my final bill I cancelled my DD following which I received an extremely unpleasant letter instructing me to reinstate it. I replied in an equally threatening way. I then received a letter telling me that I would receive no further correspondence. Then yes, you guessed it, I received a bill for a period for which I was no longer in contract. Their administration is pathetic, use this Company at your peril. There are cheaper alternatives out there.

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“Disastrous customer support”

★☆☆☆☆

written by robmar0se on 19/09/2017

Two clients (one on Coop, the other on TalkTalk both with BT LLU on ADSL2) , have had external issues with the line coming into their building - NTE5 test socket tests should have been enough to escalate the lack of any broadband. In one case having spent 5 hours on the phone to Daisy, we did manage to persuade them that an Openreach call-out was necessary. As an aside both TalkTalk & Coop are using daisy fro technical/line issues - I haven't checked but may also be using Daisy's trunk routing (as opposed to BT) Daisy's call centres appear to be running a series of Indian type check-lists which even though you have given them chapter and verse they continue to ask inane questions. They are rude, and in one case applied the old trick of placing the call on hold indefinitely. Once they agree that there is a problem there is absolutely no follow up

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“I contacted daisy today due to outages in our external...”

★★★★☆

written by Cpook on 14/08/2017

I contacted daisy today due to outages in our external phone lines, all requests made were dealt with very politely. I am not the normal point of reference for daisy and had no access to account information but had my questions answered promptly due to the nature of questioning. I have also been assured that our normal phone engineer will receive feedback as to what the issues origin was as we also maintain an issues log on site. It was suggested to me that I keep the live chat open whilst awaiting feedback as I had requested an estimate of when the work was expected to be finished, but this information wasn't available at the time. All in all a very helpful service, especially as we were unable to make external calls.

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“Continuously losing service”

★☆☆☆☆

written by Rylee250 on 17/06/2017

We changed to Daisy from BT. It's the worst thing we've done. A couple of times a week we lose broadband service for hours. We've had 5 Openreach engineer visits and each time Daisy tell us the issue is resolved. Within a few days to a week we lose service again. This has gone on for 3 months. When I asked to be released from the contract early because they're not providing the service I pay for I was told it would cost me £590 as the service met acceptable levels. Would never recommend them to anyone. In fact I'd advise keeping a wide berth.

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“Billing complaint”

★★★★☆

written by AbagailRodriguez on 02/04/2017

LL dealt with my complaint to my satisfaction although it took almost 2 weeks (17th - 30th). She was very polite and explained everything very well.

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“problem not solved ”

★☆☆☆☆

written by Khloe1948 on 08/03/2017

Hi,rang in with a problem, very cooperative and came straight back to me. So far so good. Suggested a completely different answer from the call i had yesterday. would really appreciate if your in customer services, that you follow a problem through, and dont tell me something has been done, when it obviously hasnt. so customer services....please can we sort this? thanks  

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“Over payment on our Invoice”

★★★★★

written by ArielErickson on 18/02/2017

I rang about our invoice, the person who answered my query was extremely helpful, everything she said she was going to do she did, putting time scales on and keeping to them. very polite, very organised. rang me back left voice messages followed up on everything. Thank you

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“Broadband and Phone System”

★★★★☆

written by Bernie_SIS on 25/01/2017

Used Daisy to install ISDN lines and PSTN lines for 2 businesses along with fibre broadband and a new phone system. There prices were competitive and the communication and management during the complex install process was excellent especially since our requirements changed a number of times during the various installations.

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“Buyer Beware”

★☆☆☆☆

written by Koenig361 on 02/12/2016

Took out a contract through an agent, arranged for 6 gig of data, data exceeded received a bill for £249.00, arranged for a cap to be put in place. So far the cap on data has not worked, each month we receive excessive invoices. I would advise anyone thinking of having a contract with this company to think twice. Arranging to cancel the contract now, heaven only knows what the penalties will be, but I cannot trust them anymore.

Daisygroup's Comment

Written on: 02/12/2016

Thank you for your feedback. We are very sorry to hear of the difficulties you have experienced with excess data usage charges. We would like to discuss this matter with you further so that we can investigate and offer you a satisfactory outcome.

We would be grateful if you could please make contact with our Executive Resolutions Team. Contact details are located within the Customer Support section of Daisy's website.

Kind regards,
Daisy Group

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“mobile data usage exceeded”

★☆☆☆☆

written by Kendalg1994 on 09/10/2016

no apathy when data exceeded and extortionate bill, absolute disgrace of a company. customer service terrible. beware of getting ripped off by this company.

Daisygroup's Comment

Written on: 11/10/2016

Thank you for taking the time to complete this review, your feedback is important to us.

We are very sorry to hear that you have not received an acceptable resolution to this matter. We would like the opportunity to discuss your case further and look to resolve any outstanding issues. Please can you contact our Executive Resolutions Team who will look into this as a high priority. They can be contacted via phone or email.
Kind regards,
Daisy Group

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“Quick and easy”

★★★★★

written by AlexME on 28/09/2016

Simply needed help setting up my MyDaisy account. It was quick and easy to sort out.

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“Setting Up My Account”

★★★★★

written by on 28/09/2016

He was extremely helpful (and patient) in advising me how to set up My Account. He went through the various features with me and told me to contact him any time with any problems I had.

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“Voicemail issue support”

★★★★★

written by FisherBoyd on 25/09/2016

Phoned and spoke to an agent who checked our coverage and advised what the best course of action would be regarding not receiving voicemail notifications. Great service and friendly support.

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“Excellent service!”

★★★★★

written by Whitehead325 on 24/09/2016

Daisy telecom have really upped their game recently on service and i was very impressed how well our query was resolved today!

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Our helpful community of likeminded people will be happy to answer any questions that you have.

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Asked by DaisyArePoor on 17th April 2018 Report this content
Why is Daisy unable to get my landline back? I am a business and have been with Daisy for a while. They contacted me to say we were leaving so called and advised them I was not. I even renewed my contract on the same day. Sky Talk still took our phone line over. So it is now 10 working days since this has happened and Daisy was saying tomorrow, tomorrow and now can't give me a time scale. It is so totally unfair and wrong. Very poor service as I am the innocent bystander and losing money. I don't think they will compensate either.

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Asked by JosephMasters on 14th September 2016 Report this content
What are their charges for householders and businesses?

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Asked by PeterLeen on 8th July 2014 Report this content
Why are Daisy trying to charge me over £9,000 on a 3-5 year lease for phones which I can buy direct for less than £800? Is this a complete rip-off?

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Answers (2)
Report this content phmerry Written on: 08/07/2014
We have used Daisy before. DO NOT USE. You end up buying things at 10 times the market rate. Also their service was very unreliable.
Report this content DaisyGroup Written on: 11/07/2014
Charges relating to a lease contract are agreed at point of sale and only become chargeable once a customer has explicitly accepted the associated costs & terms involved. Our customers are also required to sign Customer Satisfaction Note after the supply & installation of the equipment has been completed to confirm they are happy for the agreement to go live. The cost of a lease agreement may not only include equipment charges but can also incorporate costs relating to engineer labour, programming, line installations, planning, licences old lease settlements etc. If you have any concerns surrounding a lease agreement facilitated by Daisy, please get in contact with us so that we can investigate and resolve any issues. Many thanks Daisy Communications Ltd
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