Beach Collection Reviews - www.beachcollection.co.uk

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★★★☆☆
2.9 / 5
48% of users recommend this
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★☆☆☆☆

“I ended up booking through this company from an ad in...”

Written on: 12/09/2010

I ended up booking through this company from an ad in the newspaper on an 0844 number....when i called them, they gave me a "priority number" to call back on which was an 0871 number!! so going from 5p a minute to a 10p a minute number to get hold of them.
when you book they tell you that you can only call aftersales on an 0871 number if you need to speak about your holiday - i swear that i am not lying when i waited 1h.52m for them to answer the phone when i was chasing my tickets for my… Read Full Review

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★☆☆☆☆

“We chose a last minute flight and hotel holiday online...”

Written on: 07/09/2010

We chose a last minute flight and hotel holiday online with Beach Collection and committed to it by giving our card details and agreeing to terms and conditions and were informed that they would confirm within 24hrs. This was a Saturday afternoon and by Sunday midday (the flight was Mon 08:25) we had heard nothing and so couldn't book travel to airport or insurance in case it didn't happen. Customer services is shut at weekends ( you don't find out until you have been haging on for about 10… Read Full Review

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★★★★★

“I think the bad reviews here are totally out of order...”

Written on: 12/08/2010

I think the bad reviews here are totally out of order from my personal experience.
We spent ages trawling the web and getting loads of diff prices from other companies and was sick of looking at websites but then when u call the number for the travel place they offer you a higher price. Imagine my surprise then when the girl ( forget her name ) from Beach Collection was as nice as pie, gave me a very competitive price and was really spot on with the info she gave me about the resort, hotel… Read Full Review

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★☆☆☆☆

“we booked and paid for an all inclusive last minute...”

Written on: 04/08/2010

we booked and paid for an all inclusive last minute deal to icmeler the end of june 2010 thru this company.. our hotel was changed about 12 hours before we were due to fly.. they said it was like for like so we agreed.. when we arrived it was BED and BREAKFAST!... thank god we had our bank cards and credit cards with us.. they are a nightmare to deal with... a completer nightmare.. my complaint and my request for some of the money back we had to spend feeding us and our kids ( sent recorded… Read Full Review

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★★★★★

“Personally I wouldn't be influenced by the bad reviews...”

Written on: 01/08/2010

Personally I wouldn't be influenced by the bad reviews below, in this day and age people are generally much more likely to complain about something than to sing its praises! I have booked 6 seperate holidays with beach collection over the last year and a half with absolutely no problem. That includes a holiday to Tenerife in the midst of the recent "ash crisis" AND a gold trail flight Turkey booking. Sure we had to pay a little extra to rearrange our flights but that is not down to beach… Read Full Review

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★☆☆☆☆

“booked allinclusive holiday to egypt whith beach...”

Written on: 01/08/2010

booked allinclusive holiday to egypt whith beach collections when we arrived at the hotel we tried to check in we wasnt down on there system sat in the lobby 3 hours while the hotel manager tried to sort it out having no look phoned beach collections my self 3 sep times each time i phoned i spoked to a diferent person each time i had to exsplain over again whats happened each one said they would phone back and they didnt 5 hours flight sat 3 hours in lobby tiered hungry it all turned out beach… Read Full Review

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★☆☆☆☆

“Beach Collections gold Trail ”

Written on: 20/07/2010

Beach Collections gold Trail
Last week I booked a holiday with Beach collections to Turkey only to find out that the company they use has gone bust, My wife telephoned Beach collections number of there web site (The number we used to book holiday) Supprise the number no longer exists, So after searching for a whole day I find a number that there using (0871 702 9511) in case others need it, A gentlman asnswers and she askes as to what is happening, Basically he gave her a load of abuse saying… Read Full Review

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★☆☆☆☆

“Please avoid booking with this company. From our...”

Written on: 27/06/2010

Please avoid booking with this company. From our experience they have very poor business practices and the staff are rude and incompetent.
We were affected by the volcanic ash, and were unable to fly to Mexico. Hoiday Collection were impossible to deal with, staff were rude and incompetent, lying to us on several occasions.
Holiday collection initially refused to give us a refund. We contacted flight and hotel suppliers who confirmed to us that they had refunded Holiday Collection in full for… Read Full Review

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Peter Massey's Comment

Written on: 02/08/2010

I found this review very helpful because...At this momment in time, I too am having a problem getting a refund from this company. They seem to be completely ignoring my letters and e-mails. I even went to the company HQ office and the manager or any of his staff from aftersales dept would talk to me. I was left waiting in the reception area!
<br/>I can not say anymore as I have taken legal advise. Procceeding are under way.
<br/>
<br/>P.M

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★☆☆☆☆

“Please avoid booking with this company. From our...”

Written on: 27/06/2010

Please avoid booking with this company. From our experience they have very poor business practices and the staff are rude and incompetent.
We were affected by the volcanic ash, and were unable to fly to Mexico. Hoiday Collection were impossible to deal with, staff were rude and incompetent, lying to us on several occasions.
Holiday collection initially refused to give us a refund. We contacted flight and hotel suppliers who confirmed to us that they had refunded Holiday Collection in full for… Read Full Review

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★★★★★

“Just returned from 2 weeks All Inclusive at the My...”

Written on: 26/06/2010

Just returned from 2 weeks All Inclusive at the My Meric Hotel in Marmaris booked with Beach Collection. Have to say that I read these reviews after booking and was more than a little bit nervous as the holiday approached! But everything was perfect and we couldn't have asked for a smoother trip. The staff are very friendly but at the same time very professional and I have honestly never dealt with more knowledgeable travel agents. A+++++++… Read Full Review

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★★★★☆

“Great service, very friendly staff and insane savings...”

Written on: 22/06/2010

Great service, very friendly staff and insane savings over the main travel agents. We use them every holiday and would recommend them to anyone. They were very fair when the ash cloud ruined our long weekend in Spain rearranging everything very quickly. In my experience at least, beachcollection have never failed to impress… Read Full Review

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★☆☆☆☆

“ put a complaint in to this company in november 2009...”

Written on: 18/06/2010

put a complaint in to this company in november 2009 .was told it would be
8to10 weeks to answer .it is now middle of june and still awaiting a reply.
i have sent numerous e mails but to no avail.there costomer service is non
exsistant .i would not book with them again… Read Full Review

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★★★★★

“Wow. I just cannot believe how many bad reviews there...”

Written on: 14/06/2010

Wow. I just cannot believe how many bad reviews there are for this company. I have just come back from the My Meric hotel in Marmaris, my second holiday booked through beach collection after originally enjoying a blissful 2 weeks in Mauritius with Mauritius Collection. I don't have a bad word to say about the company and have recommended them to my own family and many friends who feel the same - maybe it's true what they say "Nobody leaves a good review". Oh well I always did try to be… Read Full Review

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★☆☆☆☆

“very poor company to deal with. After booking flights...”

Written on: 13/06/2010

very poor company to deal with. After booking flights from Glasgow I was advised 48 hrs from departure that the flight was overbooked and that I could not travel. The best this company could offer was flights on the same day from Manchester and to help compensate for the inconveniance they would arrange free parking. On checking the flight they were offering I found that they were charging 40% more than the flight operator Thomas Cook.
Any discussion you try to have with them results in… Read Full Review

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★★★★★

“Well firstly let me say I had my doubts about this...”

Written on: 12/06/2010 by helen73 (1 review written)

Well firstly let me say I had my doubts about this company and read these reviews before I booked.. I was all set to book for myself, husband and kids with travel republic when my sister said I should check the price with beach collection. I did and thought that something dodgy must have been going on as the price difference was almost 25%. I read the reviews here but my sister assured me there would be no problem. We booked back in January so obviously when the volcano started going off we… Read Full Review

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★☆☆☆☆

“Takes 30 seconds for the sales team to answer the...”

Written on: 03/06/2010 by jonroperuk (1 review written)

Takes 30 seconds for the sales team to answer the phone. After sales anywhere between 30 minutes and 1 hour @ 0871 rates.

We were due to fly out to Greece on the 5th of June. Come the 1st of June no travel documents. Tried to ring the after sales team, no answer. Emailed them several times no reply. Sent a recorded letter. No answer. Rang their sales team for help. They just palm you off.

Avoid this company at all costs. Once they have your money your on your own.

Tickets arrived 2… Read Full Review

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Peter Massey's Response to jonroperuk's Review

Written on: 03/08/2010

I found this review very helpful because... I have recieved very simlar treatment from this company. You can't get reply on the telephone, they do not aknowledge your letters and e-mails.
<br/>My flight documents did not arrive on time and when they were eventually sent by RECORDED DELIVERY, I had to pay the post office &pound;6. because they did not put a postage stamp on the envelope !!!
<br/>
<br/>Avoid this company when booking your holiday !
<br/>

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★☆☆☆☆

“Avoid the Caribbean collection agency like the plague....”

Written on: 27/04/2010

Avoid the Caribbean collection agency like the plague. The customer service is dreadful and the manager is very incompetent. Just to inform anyone out there that booked a package holiday with Caribbean collection and the holiday was cancelled due to volcanic ash YOU ARE entitled to a full refund. The manager advised me that I was only entitled to part refund on the flights. This is incorrect information!!! I called Trading Standards and they advised me I was entitled. Therefore Caribbean… Read Full Review

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★☆☆☆☆

“www.caribbeancollection.co.uk ”

Written on: 27/04/2010

www.caribbeancollection.co.uk

Avoid the Caribbean collection agency like the plague. The customer service is dreadful and the manager is very incompetent. Just to inform anyone out there that booked a package holiday with Caribbean collection and the holiday was cancelled due to volcanic ash YOU ARE entitled to a full refund. The manager advised me that I was only entitled to part refund on the flights. This is incorrect information!!! I called Trading Standards and they advised me I was… Read Full Review

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★☆☆☆☆

“Absolutely unbelievable! Four of us were due to fly to...”

Written on: 22/04/2010

Absolutely unbelievable! Four of us were due to fly to Tunisia on an all-inclusive weeks break. We understand why we couldn't fly but I have tried since Staurday to contact someone in their after sales dept but no-one answers. What is REALLY annoying, there bookings line is manned and answered after the 1st ring!! Customer Service is none existent; stay well clear! Thay also advertise better prices than their competitors but Thomsons have a better holiday, cheaper… Read Full Review

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Ladykay's Comment

Written on: 25/04/2010

I also booked with this company due to fly Tunisia 21st April. heard nothing from them finally got hold of some one to be told they would contact me that was on wed 21st still no contact from them. I have sent emails dating back to 1st April regarding other matters still no reply.
<br/>Also found holiday &pound;120 cheaper 5 mins after confirming booking, with a more reptuable company.
<br/>Now told we will only get flight money refunded on our package holiday when i booked via phone lady was very worried that they may not be enough seats and then assured me she had got seats and cost was &pound;1060 now beach collection are offering &pound;945 which they say is full price of flight.
<br/>Thought i was protected as i have a atol receipt for the full cost of holiday they say in terms & con they will only refund flight due to force majeur.
<br/>This is the worst company i have dealt with and have booked numerous hols over the net over a number of years.
<br/>My advice stay away book else where.

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★☆☆☆☆

“I feel I must write to lodge a complaint with this...”

Written on: 10/04/2010 by catsmum (1 review written)

I feel I must write to lodge a complaint with this organisation, following our recent holiday booked through their "Beach Collection" Department.

Firstly I would like to state that the major reason for booking our holiday with them was due to the fact that in August last year we booked a holiday with their "Tropical Collection" Department, and dealt with a consultant who gave us first rate service.

The service we received from him was first rate and so was the ultimate holiday which we… Read Full Review

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