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Written on: 03/05/2011
Booked a holiday with beach collection as i found a good price. I paid the balance online and heard nothing from them for 3 days. I phoned them on the 4th day and they told me that i had to pay double what was advertised! I have since found the exact same holiday (flights same etc.) and asked them to price match from their price match guarantee which they refused. Very poor!!!! AVOID… Read Full Review
Written on: 04/04/2011 by rahmitez (8 reviews written)
Unfortunately I've checked reviewcentre.com AFTER trying to book a holiday with beachcollection.co.uk. They did the same trick to me. Booked last night, got a call this morning saying prices have gone up nearly £350!!
When trying to cancel everything, they said that I'd have to wait for 72 hours.
Meanwhile they are still advertising the same lower prices!
Shame on you beachcollection.co.uk. You should try to run normal business like everyone else.
I will share this experience with every… Read Full Review
Written on: 02/04/2011
have booked with this company many times over the last five years and they were brilliant. NOT ANY MORE !
prices on screen were prices you paid, baggage included the whole lot !
NOW WHEN YOU BOOK THEY RING YOU BACK AND SAY FLIGHTS HAVE GONE UP , HOTELS HAVE GONE UP, BAGGAGE CHARGES ADDED.
EXPECT TO PAY AT LEAST £300 POUND MORE THAN THE PRICE YOU SEE ON SCREEN FOR A HOLIDAY FOR 4 !!!!!… Read Full Review
Written on: 24/02/2011
I AM VERY WORRIED ABOUT MY FUTURE HOLIDAY WITH THIS COMPANY as they took all my details and i thought it was booked hence two days later they phoned and price had gone up alot. But I stupidly agreed and I asked them a price for another person £250 they said. A week later after lots of emails the price had shot up to double. ive emailed them several times no reply. they still have to get their remaining balance so maybe I will hear from them. lets hope my holiday will positive… Read Full Review
Written on: 24/02/2011
After submitting a booking request for a holiday to Turkey I was contacted the following day to be told the price of the holiday had gone up and baggage charges had still to be added. I did not agree to these changes and cancelled my booking. The following day I was called by another advisor and told I had been obstructive, he tried to say the holiday was booked, which it hadn't as it was only a provisional booking. The advisor was very rude, arrogant and unprofessional and he then hung up on… Read Full Review
Written on: 14/02/2011 by farscape (1 review written)
We booked a holiday to Kalkan, Turkey through Beech Collection and as other reviewers have said you get a false impression of the final price as this does not include baggage or transfers and the option to include this is not there, you find this out when you phone them. We had booked a 1 bedroom apartment but when we got to the resort we found we were booked into a standard room with no kitchen facilities, we complained but the paperwork the hotel had was for a standard room so to get upgraded… Read Full Review
Written on: 10/02/2011
We booked with beach collection and everything was going fine until we got to our hotel which was shut ( we were not told of this despite ringing the company the day before travelling to check everything was in order) We have been moved to another hotel a very long way away which we were given no diurection to , once we found the hotel we descovered it was full of older people( most had wheelchiars) and also all the other guests were spanish. This was not the type of hotel we had booked to… Read Full Review
Written on: 09/02/2011
We booked and paid in full for a holiday to Portugal on 7th February and got a call on the 8th to say it had gone up by £56 and they wanted a further £24 each for baggage which was not in with origonal price, as this option was not on the booking form we assumed it was built in with the price of the flight,in all fairness they gave us our money back straight away, but just be aware that they dont advertise "live" prices and you will get a call to say it's gone up… Read Full Review
Written on: 08/02/2011
I booked a holiday with Beach Collection yesterday 7th Feb and by the 8th it has gone up by 100 pounds. How are these companies allowed to advertise holidays at a price, then a phone call later it costs 100 pounds more. The same holiday is still being advertised NOW at the same incorrect cost. Don't use them !!!
After a call from a so called manager, I tried to cancel but this was a non starter… Read Full Review
Written on: 27/01/2011
i booked a holiday with beach collection in febuary to go to spain, we arrived at the hotel to find a note on the door saying they were closed and to go to this other hotel instead. been only 18 and on my first holiday without any parents, this was a bit of a shock. espically as we called beach collection the day before we went, just to check everything was ok with the flights and accomdation, to which we were told yes (in actual fact the hotel we had booked had been closed for two weeks, which… Read Full Review
Written on: 27/01/2011
Beachcollection is another con company advertising low prices that are not true after booking a holiday they said after three days it has gone up buy £140 but they are still to this day still advertising the same holiday at the price that I booked for this company is part of the Global Travel Group Ltd… Read Full Review
Written on: 10/01/2011
This company gives tour agents a Bad name,they do not give any refunds at all, they charge for all taxes in the event of a cancellation even tho they have NOT paid anything out and claim for a refund from the airline and keep that as well, they will not answer the phone in customer services when they eventually decide to pick up lo and behold they cannot find the letter that you have had to send by registered post,AVOID this sham at all costs, they just want to extract money as much as they can… Read Full Review
Written on: 07/01/2011 by villadave (1 review written)
booked a week in lanzerote over the new year tickets came well in advance prior to our holiday the transfers we booked all turned up on time well done beach collection we would definatly book again with you… Read Full Review
Written on: 06/01/2011
I booked thru Beach Collection and although not their initial fault I was booked with Kiss Flights who went into Administration in Aug 2010. To date I am still waiting for the reimbursement of my flights that had to be rebooked and repaid for and was advised that Beach collection were arranging thru Atol a multi claim to reimburse all passengers. To date I am still waiting for my reimbursement. I have sent 3 emails the first one dated 14th Dec chasing up my claim as to get thru to them by… Read Full Review
Written on: 06/12/2010
We want to say thank you for arranging our holiday. It turned out to be one of our best holidays ever, Oro Blanco was very very good the apartment was superb, bedroom larger than ours at home and the bathroom was spotless. Having spoken to other guests price wise you seem to have got us the deal of the century! Very pleased with all aspects of the service especially the assistance from Liza on the sales team. Couldn't have asked for more and we will definitely use Beach Collection again as… Read Full Review
Written on: 03/12/2010
My wife and I just got back from 2 weeks in Albufeira booked in May with Beach Collection and we had an absolutely perfect time. We stayed at the Velamar Hotel in Olhos D'agua and can quite honestly say it is easily the best 3* hotel we've stayed in and actually one of the best regardless of rating. My wife booked the holiday on the internet and we received a phone call shortly after notifying us that the flight price had increased (apparently the web site is not live and you are only… Read Full Review
Written on: 01/12/2010
We took a holiday in Fuerteventura with Beach Collection and were very happy with their service. We have 4 young children so obviously it's important for us to be organized and that was definitely the case with Beach Collection. the tickets arrived promptly, the private transfer was waiting for us at the airport and the hotel, Iberostar Playa Gaviotas, is simply amazing. Expensive but amazing. It's right on Jandia beach and let's just say I could get used to free champagne every morning! I… Read Full Review
Written on: 29/11/2010
emailed an holiday in turkey for 4, it was disastrous! never got a reply back only to say they had received the email, never never ever again!… Read Full Review
Written on: 26/11/2010
My husband booked our holiday to Tenerife with Beach Collection back in September and we have just returned after a fantastic 2 week stay at the Hotel Riu Garoe in Puerto de la Cruz. When we originally booked I read a couple of the reviews below and let's just say I was more than a little worried. When family commitments meant we had to change our dates I was obviously even more worried. I contacted Customer Services and although there was a small extra free to change the dates everything… Read Full Review
Written on: 24/11/2010
We booked our autumn holiday to Sharm el Sheikh back in March and despite a small hiccup when Kiss Flights folded at the beginning of August, leading to our flights having to be rearranged, we can only praise the staff at Beach Collection. On their advice we chose not to stay at our original choice of hotel and chose instead the Royal Savoy and all I can say is Wow. The hotel is perfect, the staff are so friendly it's incredible - especially Mohammed and Ali at the pool and the food and… Read Full Review
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