Beach Collection Reviews - www.beachcollection.co.uk

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★★★☆☆
2.9 / 5
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★☆☆☆☆

“my up coming holiday”

Written on: 09/05/2012 by becki7391 (1 review written)

I am due to fly out to reus(south barcalona) in 4 weeks time for a 2 week holiday with my partner and toddler... i have only had the main confirmation email and nothing after they rang to confirm the booking and added another £254 onto our holiday which i thought they would have sent another confirmation to let us know of the new agreed price... we paid the extra and beach collections said due to the inconvenience they would upgrade our room free of charge. now i am reading all of these… Read Full Review

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★☆☆☆☆

“Stay away from them ”

Written on: 12/04/2012

Tried to book with this company. When they finally contacted me re the booking 3 days later after I'd been force to ring them 3 times and had been told someone would ring me back ( never happened) they attempted to add £14 to each flight ticket even when I informed them that the cost of the flight had not changed as I was logged onto the airline website as we spoke. This produced a response that the cost of the flight had risen???? I again informed them I was live on the airline site and… Read Full Review

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★☆☆☆☆

“The Price is Not What You See ”

Written on: 09/04/2012

If you make a booking with this company be prepared to recieve a call later requesting additonal payments for baggage and booking in fees. In my opinion these charges should be transparent before a booking is confirmed by the company. They will inform you that it is in their small print but lets face it if a company is genuinely up front they don't hide charges in clauses as most of us are lay people and shouldnt be expected to troll through reams of spiel to book a holiday. Can I suggest to… Read Full Review

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★☆☆☆☆

“Beach collection is the easiest way to ruin your holiday”

Written on: 22/03/2012 by garyoutram (1 review written)

After booking what seemed to be an awesome deal, we got a phone call the next day saying that the price of the flight had gone up and that we needed to pay in an extra £100. I tried to argue that we would not pay the extra money but was assured that if we waited any longer, we might loose the holiday as seats were limited. it felt as though we were forced into booking this holiday. When I got home, I did not receive any confirmation email so thought that I would need to still confirm… Read Full Review

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Guest's Response to garyoutram's Review

Written on: 13/04/2012

TOTALLY AGREE !!! Very similar experience - I booked a holiday - was telephoned 2 days later to say the flights had gone up £30 per person - not happy but agreed to pay. Received confirmation email which stated that ONLY hand luggage was included - at no point during the booking process was I asked if we required luggage so I assumed it was included !! Had to pay an extra £42 per suitcase.
I also had numerous emails and telephone calls which went unanswered !!
Why does this company get away with adding all these "extra" charges - reading other reviews this "flight increase" is a common experience for most people.

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★☆☆☆☆

“what a total scam”

Written on: 12/02/2012 by ianbaulk (1 review written)

I just booked my holiday through beach collection for six people after an hour john roberts from the company phoned me telling me that i would have to pay an extra £48.00 per person for each suitcase no where in the booking procedure did it tell me this only after they had taken my money ive had to pay them £267.00 to cancel this means i may not be able to go on holiday now as i can not afford to book another holiday avoid this company at all cost. Ive saved up for over a year for this… Read Full Review

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★☆☆☆☆

“THEY SHOULD BE BANNED”

Written on: 02/11/2011 by mama123 (3 reviews written)

This firm is disgusting Please take the word of a seasoned traveler Move away from this site PLEASE PLEASE There are a lot of good ones this isnt one .They take your deposit book the wrong holiday take 3 months before they respond to 6 letters and £24 of telephone calls on their premium lines (they take an average of 35min to answer ) they say they will come back to you but never do , so you have to ring again (more money for them ) They dont answer emails either In the end they keep most of… Read Full Review

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★☆☆☆☆

“Total Scam! Complete disaster!”

Written on: 28/10/2011 by mrpeter (1 review written)

Next day after booking they'll call you to inform, that the price went up. They won't tell you, that you need to pay extra for a luggage, they NEVER reply to your emails, on the phone nobody seem to know a thing about your booking, then they'll make you pay again for something you already paid for (in my case transfers). If you complain, they'll tell you that they do everything ih line with terms and conditions. NEVER EVER USE BEACH COLLECTION OR TRAVELBAG if you don't want your holiday… Read Full Review

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Guest's Response to mrpeter's Review

Written on: 02/11/2011

i agree with everything you have said, after i had payed for the holiday they rung me up to tell me i had to pay extra money for the night flights which they said i chose. i explained that i did not wont a night flight but i would be willing to pay extra for a daytime flight. they still charged me extra for a nite flite, also failed to tell me that the hotel they had booked us into shut down at 12am the day we were coming home and we were not getting picked up till 8.20 that evening, the manager of the hotel informed me that they do not charge for the last day, but beach collection still charged us, nobody seems to wont to take any responsibility for all the stress we went through on the last day. NEVER IN A MILLION YEARS WOULD I EVER USE OR GIVE THERE DETAILS TO ANYBODY TO BOOK HOLIDAYS WITH. AVOID THIS COMPANY!!!!!!!!!!!!!!!!

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★☆☆☆☆

“Completely avoid this company NON TAKE OFF”

Written on: 28/09/2011 by Squeakycam (1 review written)

what a disaster company to deal with the flight was a non starter sat at airport for 10 hours customer services what a joke eventually got to speak with Neil Laytham who tried to fob me off they cocked this whole booking and weren't prepared to take responsibility knowing the flight wasn't flying but advised still to go to airport for 7.30 am I am truly disgusted there statement as you can see Here at Travelbag we’re proud to offer a level of service that sets us apart from everyone else… Read Full Review

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★☆☆☆☆

“BE WARNED - DO NOT BOOK WITH BEACH COLLECTION OR...”

Written on: 02/09/2011 by venuswarrior (1 review written)

This was a disaster from start to finish with this company. After booking holiday on line - got a phone call to say there would be an increase of £277 - I said that I can get it cheaper and he (John Roberts) dropped the price slightly. Sent email details which where incorrect on rooms having paid a premium. I Spent £11 on phone calls - they never return calls. When I did get through to them they said they would ring back. Rang and rang again getting through to different people who where… Read Full Review

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★★★★★

“Thumbs up to beach collection :)”

Written on: 12/08/2011

My friend told me about this beach collection website as he always books with them each year because he said their always much cheaper than elsewhere on the net, I took this with a pinch of salt of course but when i had a look at their prices they were really cheap and when compared to a couple of other travel sites for our holiday to Zante, Greece. So i thought id give them a quick call just to double check the prices was correct and sure enough they were. I got through to a very polite woman… Read Full Review

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★☆☆☆☆

“ABSOLUTELY NOT RELIABLE”

Written on: 11/08/2011

After booking for a very good price I was promised to be sent via mail all the voucher but after one week nothing happened. So I rang them and , after endless time spent waiting at the phone they told me they didn't send because the price of the flight was gone up,but they didn't put a lot of effort make sure I knew it,not even an email in a week. I had to emailed them saying I didn't received anything and also that I had a friend who wanted to book with them; after denying to receive my mail… Read Full Review

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★★★☆☆

“Read the Small Print ”

Written on: 04/08/2011

Not all Bad, After reading through the terrible reviews of this company only after i booked through them i was very wary of what i had done. Here are the basic's. 1, Price you get on website is only a quote not a final figure. 2, They ring you to confirm price, our flight prices had gone up £50 each and was told baggage was an extra £35 each. This gave a total extra of £170 on top of our original quote. Decided to pay and was told all information regarding holiday would be sent that… Read Full Review

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★☆☆☆☆

“rude staff”

Written on: 27/07/2011

i've booked my holiday through their website. next day I got a call from them that holiday I've booked dont have any room left. in that situation i asked agent to cancel my booking as i am not happy they advertised something what they cant provide!!! then he get very rude and when i asked him about cancelation email as a proof that he done it, he get even more upset and hung up on me..... so, no more commeents… Read Full Review

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★★★★★

“what a fantastic company booked a 5 star all inclusive...”

Written on: 21/07/2011 by anneboyes (1 review written)

everything was perfect from start to finish tickets came within a couple of days flight times perfect hotel amazing transfers also perfect and spot on time definitly use and recommend this company was a little nervous when i read some of the reviews after id booked but none of the bad comments are true iv nothing but praise thank you for a perfect holiday xx the hotel was spotless cleaned everyday food delicious staff so friendly couldnt do enough for us room spacious air con fab altogether… Read Full Review

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★☆☆☆☆

“holiday from hell”

Written on: 14/07/2011

i would never book with this company again. they have your money. but you try to ring them for many mistakes they have made.. they dont answer the phone calls which are very expensive. they dont answer your emails.. and the holiday ends up more expensive than advertised i had a holiday from hell with this company please dont be fooled.. go to a travel agents. at least you get what you pay for. and they get back to you.. never in a million years will i use this company again… Read Full Review

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Guest's Comment

Written on: 15/07/2011

i am having the same trouble mistakes they make dont got sorted even 2 months on BE WARNED stay away from BEACH COLLECTIONS

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★☆☆☆☆

“Appalling”

Written on: 02/07/2011

I thought I had booked a holiday through this company but like others discovered that this was a 'booking request' and I would be contacted within 72 hours. Several emails to them and 7 days later I bit the bullet and phoned their expensive number. The response seemed good - the person I spoke with apologised and I was told that 'Neil' would ring me back in 5 minutes. That is now 24 hours ago and I have emailed them to cancel the booking. My bank assures me that if they try to take payment I… Read Full Review

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★★☆☆☆

“the price will go up”

Written on: 22/06/2011

I was looking for a cheap holiday to Turkey , and advised to try Olu Deniz. When surfing the net , came across The Beach collection. The flight times were perfect and the price was really good. I booked it and it said they would send me an email shortly . This was on the Saturday. On Wednesday they called to tell me the fights I wanted had gone up £23 each and also I needed to pay for our baggage that would have been £30 each. I was very angry - he couldnt tell me why they are gone up , and… Read Full Review

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★☆☆☆☆

“72 hours in limbo, then a price-hike!”

Written on: 21/06/2011

'Booked' a package online with BEACHCOLLECTION.CO.UK, however a booking confirmation it is not - it is a 'request' confirmation, stating staff will contact within 72 hours to confirm booking. Never seen anything like it in many years of booking holidays online. Thought I would give them a chance, but with 70 hours on the clock and no contact, decided to bite the bullet and ring (10ppm on BT). Was told (spookily) that I was due to be the next customer contacted - yeah, right! Then informed that… Read Full Review

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★☆☆☆☆

“so unprofessional”

Written on: 13/06/2011

i booked accomodation with this company in january and was rung up like everyone else she said it had gone up by £300 pound i said cancel it then and she then rung up and said could do it for just £15 more which is £3.75 each so i agreed.I got one letter of so called confirmation and that was it!It did not really explain much not even the date of travel which really worried me.After more than 15 e mails i was not contacted back at all.I then rung up to pay balance after being on hold over 35… Read Full Review

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★☆☆☆☆

“scam!!”

Written on: 05/06/2011

HI DONT BOOK WITH BEACH COLLECTION,LOOKS CHEAP BUT AFTER TWO DAYS RANG ME TO SAY FLIGHTS GONE UP BY £30 EACH,AND LUGGAGE HAD GONE UP TO £30 EACH FOR ONE WAY,TOLD THEM TO CANCEL IT!!!… Read Full Review

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