UK Gaming Computers Reviews - www.ukgamingcomputers.co.uk

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★★★★☆

“Was perhaps expecting it to be built quicker but other...”

Written on: 22/04/2017 by Hillbs454 (1 review written)

Was perhaps expecting it to be built quicker but other than that service was great… Read Full Review

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★★★★★

“Good value computers”

Written on: 21/04/2017 by GazTheLegend (2 reviews written)

Among the best value custom gaming computers you can buy, it can take a while to get your machine but it's hopefully worth it!… Read Full Review

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★★★★★

“Great value computer”

Written on: 21/04/2017 by Aarav393 (1 review written)

Maybe the best value for high end gaming computers in the U.K., I like their builds and they tend to include the parts I would have picked if I wanted to build a machine myself - which is the highest praise I can give them! Takes a while to get the machine tested and sent so you have to be patient but I think it's worth it… Read Full Review

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★★★★★

“The PC company to choose for all reasons!”

Written on: 20/04/2017 by lun4 (1 review written)

I wanted a PC that i was proud to own, a machine that was made by professionals, that could deliver a PC that was built to great spec and looked great. They made me that machine. Extremely helpful customer service, quick responses, outstanding knowledge and great design. There was no regret in this purchase. Highly recommend!… Read Full Review

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★★★★★

“Want a Gaming PC? Then go to these guys.”

Written on: 18/04/2017 by J102y (1 review written)

Having been a Gamer all my life, and always falling short of a budget to afford an upto date gaming PC, I went to UKGC website to see if they could fulfil my needs, and my word, did the PC I purchased fulfil that need. The PC itself is fantastic and works perfectly, I didn't have any problems with purchase, updates on the PC's status ( Which only took 2 weeks from order to Parts allocated to the final step, the delivery!) Efficient, and was notified via email when the status of the PC had… Read Full Review

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★★★★★

“Superb Gaming System and Service”

Written on: 18/04/2017 by Terry0704 (1 review written)

I liked how easy the website was to use to design your dream gaming PC. After ordering my system I received constant updates and had my system sitting in my living room after 6 days. I am incredibly impressed with my PC, the build quality is excellent. I am currently running Mass Effect Andromeda on Ultra settings without a flaw and couldn't be happier. Overall the service from UKGC and the end result have been outstanding. I wouldn't hesitate to recommend UKGC to anyone looking for a top… Read Full Review

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★★★★★

“Great Service Great Computer”

Written on: 15/04/2017 by Zaiden219 (1 review written)

This was the first time I had used UKGC and I would not hesitate to use them again. I found the order/upgrade process very easy, and was informed of the building of my computer the whole way through it's process, the staff were very helpful and friendly when I rang. And just one more thing the computer is fantastic thanks for all your help. :)… Read Full Review

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★★★★☆

“The pc offered ghost recon wildlands but i did not...”

Written on: 11/04/2017 by E.D.JAMESF (1 review written)

The pc offered ghost recon wildlands but i did not recieved anything to download that game. Overall the pc it's very good. … Read Full Review

Ukgc's Response to E.D.JAMESF's Review

Written on: 11/04/2017

Hi E.D.JAMESF,

All game promotion codes are sent out via email along with your shipped email as per the promotion information page. You can also view said code and instructions via your order information page on our website.

I can't tell your order number/customer name from your user name but all game code allocations have been correctly allocated to orders entitled to the promotion but if you give me your order number I can confirm this for you and confirm if your order was entitled to said promotion?

Kind Regards

UK Gaming Computers

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★★★★★

“Very Happy !”

Written on: 06/04/2017 by lynn6667 (1 review written)

Wow is all I can say,great communication,tested,built and dispatched on time,runs all my games on ultra settings. Thank you UKGC (Hermes i7-32GB-GTX1070-500GB SSD)… Read Full Review

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★★★★★

“Absolutely amazing computers!!”

Written on: 06/04/2017

I bought the Blizzard computer from UK Gaming computers, they are incredibly helpful and quick to repond to inquiries. The computer arrived in time stated and i was kept up to date on build time. The computer is awesome, does exactly what it claims, which has made us very happy!! Its quiet and no sign of it ever getting hot with all those fans. With 6 years warranty and lifetime support, these guys have faith in their products. Thank you UKGC !!… Read Full Review

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★★★★★

“Amazing service | Great help”

Written on: 05/04/2017 by Holden269 (1 review written)

Every question I asked was answered quick. Love my new PC works perfectly. Highly recommend to anyone looking for a gaming PC! Would like to say that faster delivery is a good idea as the wait was a little long but understandable… Read Full Review

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★★★★★

“Excellent service.”

Written on: 03/04/2017 by crispyhobo (1 review written)

Ordered a computer from this site and within the next day they shipped it. It arrived shortly after and was in perfect condition. The computer I ordered (the atlas) has been exceptional so far. No frame drops at all even when running games on ultra… Read Full Review

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★★★★★

“Absolutely Amazing Service”

Written on: 02/04/2017

The website was easy to use and was simple to read. The purchasing of the computer was brilliant and we were kept up to date constantly as promised by the company. The build time was fast and inside the estimated build time and the delivery was fast and easy to organise. The people working at U.K. Gaming Computers are so friendly and I would recommend them to any friend looking to get into gaming or just needs an upgrade on their current computer. The prices were not bad for what you are… Read Full Review

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★★★★★

“Splendid service and product”

Written on: 31/03/2017 by PWats (1 review written)

Excellent service and a great product at a competitive price!… Read Full Review

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★★★★★

“Very professional”

Written on: 30/03/2017 by Matthewsw (1 review written)

Ordered a pc with alot of custom items added, was kept up to date and was a very fast process. Recieved the pc with no hicups along the way and was playing it on same day as delivery. Strongly recommend these guys as very professional and top quality. Will be reccomending to all my friends… Read Full Review

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★★★★★

“Quality product”

Written on: 29/03/2017 by JayceeTodd77 (1 review written)

Bought a new gaming pc, very satisfied about how it. Gotta go crush more newbs. 5/5… Read Full Review

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★☆☆☆☆

“poor service also poor comunication”

Written on: 28/03/2017 by Harrington234 (1 review written)

bought son a computer from UK gaming in December paid £26 for delivery didn't receive on the right day.also because we went 1 week and 3 days over registering the warranty i was told it was to late poor communication through email and also when i made a phone call i was insulted buy the man on the phone saying it was only a budget computer, weather you pay £1350 or £3000 it shouldn't matter.They say the are a small company trying to build up a good reputation well all i can say be ware off… Read Full Review

Ukgc's Comment

Written on: 31/03/2017

Dear Mrs Bock,

We are a little confused by your feedback here, would you be so kind to elaborate on your points please?

You state the delivery was a day late but looking at the tracking information for your order the courier attempted delivery at 15:30 on the estimated day of delivery only to receive no answer and left a calling card. Did the courier not attempt delivery on your chosen delivery date then?

Your son was indeed more than a bit late late registering the warranty - we even emailed him a week before the time limit was up to remind him - I presume you were unaware of this extra notification in addition to no less than 4 other instances where you were told of the time scale?

The poor communication via email is a real mystery, he emailed us on 30/12/16 during the Christmas closure at 12:59 yet on the same day, when we were actually closed, sent a reply at 13:13 - 14 minutes after his email was sent. Could you please explain where you believe there was poor communication or were you unaware that we had replied to him in such short amount of time?

Regarding the budget comment. You stated to my colleague that "We have spent his entire budget of £1300, its not good enough, we should be entitled to more" and the response was " it doesn't matter what your budget was, whether you spend £300, £3000 or £1300, the activation period is the same for everyone". I was there listening to the conversation so know exactly what was said. You were attempting to get us to make an exception because you thought that the contract didn't apply to you because of the amount you had spent but can assure you no one told you had a budget computer.

I can understand the warranty situation, you failed to follow multiple instances of instructions and reminders and strangely 3 months later you are now reporting you were in the wrong, however would appreciate if you could clarify the delivery and poor communication situation so I can look into this further to see if we need to put anything in place to help with future customers.

Have a Good weekend.

UK Gaming Computers

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Tracey130471's Comment

Written on: 01/04/2017

All i can say i wish you would of got back to me with emails as quick as you have replied to this review,every company has a right to put there side and so have a customer with out it being twisted. The last email we received of you was 30th December 2016 saying that you would get back to me about weather you would be able to allow the warranty,it took me to get in touch 3 months later.The emails i received before then was only information about the building of the computer,as for the delivery i phoned your company at 5:20 pm to say the computer hadn't come and the person i spoke to tracked it and told me it was out on the van and if the drive runs out of time he will deliver it in the morning, so where you got that i missed him is a total lie.And yes when i made the phone call i was only asking if an exception could be made on the warranty as it was only late by 1 week & 4 days i didn't state that i spent my son's entire budget at all, we had a much larger budget but didn't want to take the chance so bought a budget one.And NEVER did i say we should be entitled to it i was just disgusted in the way you treat new customers. I stated in an email that i thought the warranty information was more an advisory and not a time limit ,and we have never once received a reminder.All i can say is that i have worked in customer service for many years and i no that in your power you could of done something you just chose not to . I don't believe that you will put anything into place for future customers as you cannot be honest when some makes a unfair review please don't twist the truth i have no need to lie and discredit your company i'm just stating the facts if the warranty was way over then i would understand completely, i will not allow myself to respond to any response to this reply as i have said all i need to say on the subject .

Have a great week

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Tracey130471's Comment

Written on: 01/04/2017

All i can say i wish you would of got back to me with emails as quick as you have replied to this review,every company has a right to put there side and so have a customer with out it being twisted. The last email we received of you was 30th December 2016 saying that you would get back to me about weather you would be able to allow the warranty,it took me to get in touch 3 months later.The emails i received before then was only information about the building of the computer,as for the delivery i phoned your company at 5:20 pm to say the computer hadn't come and the person i spoke to tracked it and told me it was out on the van and if the drive runs out of time he will deliver it in the morning, so where you got that i missed him is a total lie.And yes when i made the phone call i was only asking if an exception could be made on the warranty as it was only late by 1 week & 4 days i didn't state that i spent my son's entire budget at all, we had a much larger budget but didn't want to take the chance so bought a budget one.And NEVER did i say we should be entitled to it i was just disgusted in the way you treat new customers. I stated in an email that i thought the warranty information was more an advisory and not a time limit ,and we have never once received a reminder.All i can say is that i have worked in customer service for many years and i no that in your power you could of done something you just chose not to . I don't believe that you will put anything into place for future customers as you cannot be honest when some makes a unfair review please don't twist the truth i have no need to lie and discredit your company i'm just stating the facts if the warranty was way over then i would understand completely, i will not allow myself to respond to any response to this reply as i have said all i need to say on the subject .

Have a great week

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Tracey130471's Comment

Written on: 01/04/2017

All i can say i wish you would of got back to me with emails as quick as you have replied to this review,every company has a right to put there side and so have a customer with out it being twisted. The last email we received of you was 30th December 2016 saying that you would get back to me about weather you would be able to allow the warranty,it took me to get in touch 3 months later.The emails i received before then was only information about the building of the computer,as for the delivery i phoned your company at 5:20 pm to say the computer hadn't come and the person i spoke to tracked it and told me it was out on the van and if the drive runs out of time he will deliver it in the morning, so where you got that i missed him is a total lie.And yes when i made the phone call i was only asking if an exception could be made on the warranty as it was only late by 1 week & 4 days i didn't state that i spent my son's entire budget at all, we had a much larger budget but didn't want to take the chance so bought a budget one.And NEVER did i say we should be entitled to it i was just disgusted in the way you treat new customers. I stated in an email that i thought the warranty information was more an advisory and not a time limit ,and we have never once received a reminder.All i can say is that i have worked in customer service for many years and i no that in your power you could of done something you just chose not to . I don't believe that you will put anything into place for future customers as you cannot be honest when some makes a unfair review please don't twist the truth i have no need to lie and discredit your company i'm just stating the facts if the warranty was way over then i would understand completely, i will not allow myself to respond to any response to this reply as i have said all i need to say on the subject .

Have a great week

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Ukgc's Comment

Written on: 07/04/2017

Dear Mrs Bock,

The last email did indeed state we would get back to you IF we were willing to make an exception. We were not willing to make the exception so did not reply.

I can't post direct links here but if you go to ourwebsiteaddress forwardslash deliveryandemail.jpg you will see a screen shot of both your tracking information showing the missed delivery and the "phantom" email that you say you didn't get reminding you to activate your warranty. Dated 15/12/17 - 6 days before that time limit was up and 8 days after the system was delivered.

The screenshot does not lie. I would also advise you to read through the paperwork and emails again. The time limit is not an advisory, it clearly states within 2 weeks but does say recommend that it is done within 48 hours so that you don't forget.

Regarding delivery, delivery dates are only estimations anyway. There is no guarantee a consignment will arrived on the chosen delivery date. As much as we would love to offer guaranteed delivery dates, we cant as like 99% of online retailers deliveries are made by a 3rd part courier and unfortunately things happen which are out of our control and probably the couriers too.

I know what you asked and what you were told on the phone. Lets be honest here and address the elephant in the room, you are "disgusted in the way we treat new customers" and have left this review because you didn't get your own way for something that is your own fault.

I see absolutely no reason to put anything further in place - A giant notice affixed to the side of your PC, the online setup guide, the on-line warranty page, an email when the system is shipped, the paper setup instructions and the reminder emails are more than enough notices for anyone.

9 times out of 10 we do make an exception, your request was simply far too late.

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★★★★★

“Very Happy so Far”

Written on: 27/03/2017 by sparkshot (1 review written)

Very happy so far. There are only two negatives, there was a baby issue in posting it out on time as it was left in the warehouse by mistake but this was sorted by a prompt 'phone call to me and it was posted out almost straight away the next day so no issues. The guy on the phone was very polite and this mini hitch I can't say anything against as I work in a warehouse myself and know how psychotic those places can get! Computer arrived in good order but not perfect, one wire was slightly… Read Full Review

Ukgc's Response to sparkshot's Review

Written on: 31/03/2017

Hi,

I'm pleased to learn you are happy with your system,

I don't have your order number so cant check your specifics but your overclock will engage when you need it. When your system is doing simple tasks and doesn't require much power the CPU will run slower, when you feed it something more challenging it will then automatically run faster, It sounds like you have a 7700K so you will find instead of it hitting 4.2Ghz it will hit in an around the 5.0Ghz mark. This is all setup in your motherboard UEFI/BIOS and you need not touch anything to activate it or turn it on.

The fans are set on your system to increase and decrease in speed as workloads change, again its all set in the BIOS/UEFI so that everything is automatic and will ensure the longevity of all your system components.

We actually have a few guides on our site which unfortunately I cant link to on here, which explain more about how overclocking works but give us a call and we are happy to have a chat and explain it to you or point you in the direction of those articles.

Have a good weekend

UK Gaming Computers

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★★★★★

“i5 Morpheus Gaming PC”

Written on: 22/03/2017 by Duane_Stokes (1 review written)

After being away from Gaming and Computers for nearly a decade - I decided to jump right back in with a mid range Gaming PC. UK Gaming Computers had the specs I felt I needed - with a price tag to match. I am thrilled with my new rig. It arrived on time, undamaged and ready to play. It plays the game I enjoy the most as smooth as silk, with the graphics set on perfect at 1275x1080 Resolution. The team at UKGC built my New PC in the time frame stated, kept me fully up to date with progress… Read Full Review

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★★★★☆

“misleading”

Written on: 21/03/2017 by samuelpc (1 review written)

I am happy all round with the pc its amazing bf1 over 90 fps ;) ... but and its a big but when I ordered I was offered the Nvidia GeForce® GTX 1060 6GB and under info it shows the black and silver card with Technical Specifications: Stream Processors - 1280 Core clock - 1506MHz Boost clock - 1708MHz Memory Size - 6GB Memory Type - GDDR5 Resolution - 7680x4320 Displays - 4 Virtual Reality Ready - Yes Video Output - 1 x DVI-D, 1 x HDMI/mHDMI, 2 x Display Port... but what I got was a MSI… Read Full Review

Ukgc's Response to samuelpc's Review

Written on: 22/03/2017

Hi,

Thanks for the feedback, if you click the info button next to the graphics card options (the same place where you clicked to see the 1060 spec) it does state that it could be a MSI or OC'ed card:

"All our graphics cards are of the following brands; Palit, Zotac, EVGA, XFX, ASUS, Gainward, MSI, Gigabyte, Sapphire, PowerColor, KFA2 and PNY (Nvidia and AMD/ATI dont actually make the cards themselves - They sell the chips on them to partners who then manufacture the rest of the card and market and sell them). Whilst the specification of each of the cards remain the same the brand may vary depending on stock and availability. The quoted specifications are the minimum you will recieve, we often supply machines with slightly faster factory overclocked cards with better coolers."

This is all perfectly normal, Nvidia themselves don't make graphics cards other than the "Founder Edition" versions which are only available at the beginning of a model launch. If it were a Founders Edition then it would be listed as a founders edition, but you wouldn't want one anyway as there are superior cards out there for the same cost.

The card you have is not only faster than promised but has a better cooler too.

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