UK Gaming Computers Reviews - www.ukgamingcomputers.co.uk

★★★★★
4.9 / 5
71
98% of users recommend this
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★★★★☆

“Custom Morpheus i5 PC”

Written on: 09/02/2016 by Brett_D (1 review written)

I ordered a customized i5 Morpheus PC, which came within 3 weeks. I selected parts better than the default configuration, and due to a Nvidia promotion got a free Steam copy of the new Rise of the Tomb Raider game, which was a nice bonus. The PC runs well, with no problems, and I have been able to play games such as Rise of the Tomb Raider, PlanetSide 2, Starcraft, etc on high settings without any trouble. The case looks great, and so far it has been brilliant to use. However, when the PC… Read Full Review

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★★★★☆

“Gaming Computer for Xmas”

Written on: 28/12/2015 by stuartpot (1 review written)

This is the second gaming computer bought from UKGC within 12 months and once again we have been more than happy with everything that has happened. I have been kept updated with the progress of the build along with delivery dates and the lucky recipient is a very happy young man. Many thanks UKGC. I will most certainly recommend you in future… Read Full Review

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★★★★☆

“PC is excellent, just one complaint”

Written on: 18/12/2015 by RyanGled (3 reviews written)

PC runs a dream & is not bad value for what it is, and the customer service by the techs was beyond what I expected - they were in touch every step of the way and recommended me products based on my needs (ie - I hadn't originally ordered a GPU but wanted to run two monitors, they explained the onboard graphics card couldn't handle this). They even did a 'super rush job' and completed the build within 3 days for me. One problem was when trying to change my delivery address from my home address… Read Full Review

Ukgc's Response to RyanGled's Review

Written on: 19/12/2015

Hi, Thanks for the feedback.

We were unable to change your delivery address as you used PayPal as your payment method. PayPay require us to ship your order to the PayPal address at the time of the transaction. If we don't, we loose our seller protection. I took the time to explain this to you in detail which I thought you understood.

We offered you an alternative to pay via bank transfer, card or to cancel the order and pay with PayPal again but explained it would take too long for you to verify another delivery address with PayPal as you wanted delivery the following day and was close to the courier pick up time. There was no "too much effort" as like you say printing off another address label and editing an invoice is a 2 minute job and gave you the choice which ultimately you didn't take.

The last statement is disappointing to read, we will move heaven and earth to try and help all our customers and I hope it was simply a misunderstanding for you to state that.

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Ryangled's reply to Ukgc's Comment

Written on: 19/12/2015

Hi, firstly thanks for replying.

I think it does give testament to the level of customer service UKGC tends to offer that my review received a reply in a single day.

I appreciate your comments, and did indeed understand. I tend to use PayPal as my main payment method - as a small business it's easy to collate accounts when all expenses go through PayPal. For this reason a card payment wasn't ideal.

I've built a great deal of e-commerce sites in my time and my understanding is that PayPal are likely to recommend issuing a refund, and then asking the customer to re-purchase with a different address. This would have likely taken two or three minutes and could have been done all whilst we were on the phone.

The above is absolutely the only disappointment for me. some of the blame must also be apportioned to me - next time I'll order with plenty of time to spare.

Please don't get me wrong, I would recommend and order from UKGC again without hesitation - I was just giving a balanced review based on my experience.

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★★★★☆

“Great customer service and professional outfit”

Written on: 30/10/2015 by Ariel412 (1 review written)

I have always got m good friend to do my gaming build so this was the first time going through a company due to time constraints. therefore I was skeptical of the companys out there and the service i would receive. I was reassured with the easy to use website and options tabs which gives you flexibility in choices and clearly outlines costs involved. Also the long warranty and great reviews from everyone on the service. I would say that make sure you have decided on our choices beforehand as… Read Full Review

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★★★★☆

“Love the computer, but a bit of a trial to get it”

Written on: 17/10/2015 by Kelly222 (1 review written)

The computer's great, I think the site did a brilliant job of testing all the components for quality and compatibility before putting them up as options, and then providing lots of information about each so you can make an informed decision. I was able to tailor a computer to the exact requirements I needed for a reasonable price. I don't think I could have bought the components separately myself for any cheaper, and then I would have had the added hassle of having to put it… Read Full Review

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★★★★☆

“Very good service”

Written on: 02/06/2015 by Radar62 (1 review written)

Ordered PC Tower only, build took a little longer than I was expecting but was kept informed of progress throughout by email. PC arrived well packaged but a couple of hours past delivery deadline. So far so good, PC running quietly and performing everything I need. Best value I could find on internet… Read Full Review

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★★★★☆

“great customer service”

Written on: 29/04/2015 by benbarker96 (1 review written)

I would just like to say how happy i an with my pc and the customer service i recieved it was my first time getting a high spec pc and you guys where really helpful and not pushy u gave me some good advice also and i have already recommended u too many friends of mine. I was also very happy with the info you provided in the plastic wallet that helped alot overall really good will be purchasing in the future… Read Full Review

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★★★★☆

“Almost perfect!”

Written on: 16/04/2015 by Rufusora (1 review written)

Their customer service is great, they keep you updated and excited every step of the way. The people that answer their phones are always cheerful and eage. Unfortunately the courier service they use is didiabolical and if you look around the Internet you can often see people complaining about the incompetency and rudeness of APC Overnight. Although they are technically a different company, the experience I had due to them has greatly lowered my overall satisfaction, and unless they consider… Read Full Review

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★★★★☆

“Great service”

Written on: 01/04/2015 by matthew2g (1 review written)

everything went great from day one took longer than I expected but I did add a few extras, website was really easy to use aswell could of done with a little deal thrown in for the amount of money I paided but on the other hand the pc was built to high standard… Read Full Review

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★★★★☆

“awesome”

Written on: 04/03/2015 by jordanhorstead (1 review written)

so Happy with the setup, flying through most games and really enjoying the power of the pc, highly recommend this team of pc specialists! Customer service was brilliant. Thanks again guys!… Read Full Review

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★★★★☆

“re review ”

Written on: 26/02/2015 by asimov55 (1 review written)

I feel I had to write a re review to my 1st happy but not. after the MD from UKGC made contact and we had chat and he properly explained why they could not help with profile error and I am now happy with answer. as I say very happy with the PC and now my problem has been explained again a happy customer. … Read Full Review

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★★★★☆

“Excellent work and customer service ”

Written on: 11/12/2014 by Ninja.turle (1 review written)

knowing little about computers and specs, I found the chat very useful to be able to tell someone what I want in laymans terms and have them tell me what rig I need! The computer itself is excellent and a decent price to what else I've seen. My favorite aspect was the moniter size and clarity. I bought the cheapest one available and it was huge and stupid HD that makes me want to cry tears of maple syrup out of happiness. Couldn't be happier! Thanks boys!… Read Full Review

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★★★★☆

“Fab!”

Written on: 09/12/2014 by Kidd474 (1 review written)

I have had contact with UK gaming for 2 computers. Both times, the service has been excellent. The service we received was clear and lived up to expectations. Both the computers are great! they look great and what is brilliant is that they are very quiet. It is good to be able to have the components that you want, which means you don't get what you don't need. Fortunately my son knows what he is he doing/what was required. However, I am not sure how I would have got on if I hadn't had him to… Read Full Review

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★★★★☆

“UKGC Themis - i7 X99 review”

Written on: 20/11/2014 by h.larkins (1 review written)

The website was quick and easy to use and after little time I had my completed rig ready to buy. After purchasing there was a wait of 2 and a half weeks in which the rig was built and tested before being shipped to me. The rig ended up being delivered late buy 1 day as it didn't arrive at the delivery companies warehouse before the truck left for the day left with its deliveries, I wasn't contacted about this and ended up having to ring UKGC who gave me the number for the delivery company and I… Read Full Review

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★★★★☆

“I-7 Gaming monster”

Written on: 19/11/2014 by 20Rice (1 review written)

This is the second PC I have purchased from these guys and like my last one i wasn't disappointed. Runs all my games at high spec and nice and smooth. Only issue I had was no power lead but after a quick phone call they shipped me another one out. So I do recommend these guys too give you gaming heaven… Read Full Review

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★★★★☆

“Great looking PCs, good build quality, excellent service”

Written on: 06/11/2014 by FelicityMendoza413 (1 review written)

The customer service was great! They email you the tracking progress and there is an online chatting service, if you need to get in touh with someone. I was answered to pretty much immediately. The pc itself was built well it seems. It was well packaged, well protected (foam protection within the pc itself). Windows came pre-installed so booting up my new pc took only a few seconds. I loved the flexibility in choosing the pc parts and when I compared the price of each parts to the online… Read Full Review

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★★★★☆

“Brilliant and quick service!!”

Written on: 12/10/2014 by Jenkinsdc78 (1 review written)

We were always kept up to date with almost constant emails and was very quick service!!!! The computer was really good! But did come with a loose HDD as the brackets were broken off but was sorted and is now in the post hopefully but am yet to receive when ordered long time ago! Computer was a tad expensive!… Read Full Review

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★★★★☆

“The Block - Minecraft PC”

Written on: 02/10/2014 by LGP_Callum (1 review written)

Recently customized "The Block" and am glad to say I am very happy with the results, I was kept fully informed throughout from collecting parts to delivery. All in all the results were good, the PC runs very smoothly and manages to run even a PC intensive game like Skyrim very well. It also allows me to upload videos to YouTube much quicker than I was previously able to, even though my internet is particularly slow. All on all a very good computer for a reasonable price, I would definitely… Read Full Review

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★★★★☆

“Very satisfied, good choice of purchase!”

Written on: 01/09/2014 by Gregory259 (1 review written)

Bought a Metis pc from UK Gaming Computers and I was super satisfied! The PC works like a beast, even with the stock version with average specs - the experience in games is truly fantastic. The computer came in around the time that I wanted, carefully wrapped and all in good condition through delivery. The only downside was that one of the parts holding up the computer from the bottom (so the stands) were not attached. I didn't like the fact that the website didn't allow me to edit or function… Read Full Review

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★★★★☆

“The Block modified”

Written on: 23/06/2014 by Millygame13 (1 review written)

This is a very fast desktop for gaming and loads games quickly. Like the blue neon colour. Excellent delivery method giving specific time etc. Really happy with it… Read Full Review

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