Netflights www.netflights.com

★★★★☆
3.8
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Latest Reviews

“AVOID AT ALL COSTS!! ”

★☆☆☆☆

written by Rashadc375 on 30/11/2023

AVOID AT ALL COST!!!  I recently purchased flights for myself and my family. I received a booking confirmation and the funds were taken out from my account. I then received an email 24 hours later to say the flight prices has increased and I have 3 options... 1. to pay the difference, 2. to put me on a different flight at the same cost BUT it has stop off's (initially booked as a direct flight) or 3. for a full refund. I went back and forth with them and said it is false advertisement! They took my money to then tell me it will cost more and 'isn't their fault' because the airline increased their cost. Firstly, I booked at 12.37pm and I received the email to say the price increased at 10.00am the following day! Why did it take almost 24 hours to inform me?! Had they looked into it sooner and paid the airline when I purchased the ticket, I would not of had to pay an additional £380.50! P.S. to Netflights, DO NOT reply back and give me an automated response like you have with others and to say it's resolved! Yes I paid the additional cost because I had no choice as it a very important flight I have to go on. As discussed with the supervisor, you need to sort out your misleading confirmations starting with a header not stating booking confirmation because it is NOT a booking confirmation and the funds should not be taken out if it's not 100% booked! It is not 100% booked!

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“JetBlue Airways +1 (844) 919-4592 Flight Reservation...”

★★★★☆

written by mauricela1 on 15/03/2023

If you're seeking to ee-e book a flight on JetBlue Airlines +1-844-919-4592, make certain to recognise their 1-800 reservation range. This is the range you will want if you want to make your reserving and also can be used for another questions or issues that could arise throughout your trip. JetBlue Airlines +1-844-919-4592 has been acknowledged for being one of the maximum dependable airways in terms of consumer carrier, so do not hesitate to name them when you have any troubles making plans your vacation.

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“awful time consuming experience booking trip to NYC”

★☆☆☆☆

written by MarkEus on 15/03/2023

I visited their website selected a trip and selected flight times. I called them to confirm, I gave them the dates and times and the price quoted on their site. And offered to book and pay deposit. Was told they need to check the price ?? dont know why as i had given them the price already i was then left on hold while she checked. 10 minutes later i was still on hold waiting, so put the phone down and redialled. after holding for another 10 minutes someone finally picked up the phone and she also went off to check the price. Dont know why, I just wanted to book it and pay a deposit. she finally came back and said the price on the site is wrong and its gone up. i told her no and that i had been checking the price myself over the last few days and it had actually gone down not up !! She said the price advertised on their site was not available and the cost of my trip would now be an extra £125. I will use them this time but never again

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“Cancelled Flights from Newcastle to Austin”

★★☆☆☆

written by Englishtv293 on 30/06/2022

Having waited two years for travel rules to be relaxed, my wife and I had saved hard to celebrate my 70th Birthday in Texas. Today, when trying to book seats on our flights it became apparent that we were not able to travel on our original flights. No-one from either Netflights or BA had attempted to inform us. It was left for ME to discover that our intended flights had been cancelled. After waiting 57 minutes for the call to be answered, NETFLIGHTS said they were sorry. Would I be able to travel a day earlier? What about the extra days car hire, hotel room? Netflights said it was not their policy to help with that. What about an upgrade on an agreed flight? Not their policy? What about a box of chocolates for my wife? Not their policy, not within their capability? Not their problem. We eventually agreed to fly to Heathrow on the original date but much later in the day and catch the flight to Austin,TX the following day. What about the hotel room at Heathrow? Not their policy? Contact BA for compensation. I will.

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“Top of my never again list ”

★☆☆☆☆

written by Craig418 on 17/01/2022

Never again. I was trying to save a bit of money on a flight to NYC. Then COVID happen, this was the only travel agent who refused to refund me. Somehow other companies where ok. They have game me a voucher for future flight, but i have to call them. Yeah good luck with that , " we connect you to travel specialist shortly" , or 30 minutes waiting. Yeah over an hour and nothing. On rare occasions they do actually answer the phone, they cut you off. Emails ? Yeah two different people say different things and it's virtually impossible to rebook it. So long for book with confidence. Don't bother , go directly to the airline. Safe time and hassle. Or use someone else.

Annhallas's Comment

Written on: 15/03/2022

This is exactly my experience. Rubbish. I had a voucher for my flight to Australia which should have departed Oct 2020. The airline I booked are now not going to Brisbane . I ha be been trying to rebook the ticket to no avail. Have now asked for credit and that it not happening. Did someone have any luck by going to the airline direct??

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“No response after 2 months”

★☆☆☆☆

written by scottp99 on 17/07/2020

Would definitely never use this company again. Worst customer service I've ever experienced. I can see our flight was moved from Glasgow to Orlando to Manchester to Orlando over a month ago but they have still never bothered to tell us this. It also looks like it's only a return flight. I only know this from logging into the Virgin portal. Still waiting to hear from them after 2 months but we have now raised a pay dispute with the bank.

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“PLANE Awful”

★☆☆☆☆

written by Novak.N.Goode on 03/07/2020

For bookings, they have been without doubt, 5*. However, following the covid-19 issues, they have failed in every possible way. I have had two bookings cancelled by the airline, one early April and one early May. I filled in their forms for cancellation and amendment immediately. However nothing happened for weeks. I emailed them several times and got no replies. Then a request to call them from Kenya to effect the amendment. After waiting for £30 worth of airtime, I gave up and requested that they call me as I am always available. I got a mail on 10 June saying that they tried to contact me, but my phone did not work (not true). I gave them 3 other numbers. To date still no contact of any type. I phoned them again. but this time found that all their phone lines were off and not accepting any calls. Further emails have been ignored. I am currently about £1500 out of pocket and not so much as a reply from this company. Please don't book with them - let them sort out their current mess first!! So, for now at least they get 1*, and that is too generous. From now on I'll book directly with the airline.

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“Will never deal with again”

★☆☆☆☆

written by NormaDesmond on 15/11/2019

I will never deal with again. I booked a ticket through them for my father to HK, but when it was confirmed, the title came up as MISS instead of MR. The name and all other details are correct. I contacted Netflights and the representative told me that there was no bug in their system but I AM 100% sure I picked MR as I triple check these things. They continue to insist that it must be user error on my end so I asked if they can just fix it for me. They said they can't and need to speak with the airline. I was put on hold for a good five minutes or so and then told me the airline was willing to cancel my ticket "for free" and issue a refund but I had to rebook a new ticket and with the title change it would cost me £265 to do so. I was shocked and wanted him to confirm that Netflights is asking me for £265 just to have MISS changed to MR. He said yes. So I asked if the airline would tell me the same thing he just told me and the netflights rep said yes because they use different booking systems and won't be able to help then asked whether or not I want to go ahead with the transaction. I was skeptical so I said I called back. I called the airline directly and THEY managed to sort everything out for me for free without any hassle. Obviously netflights just wanted to earn more commission hoping I would just pay.

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“Never use Netflights”

★☆☆☆☆

written by 119Kincaid on 07/01/2019

The first rule of booking flights - NEVER USE THIRD PARTY INTERMEDIARY SUCH NETFLIGHTS. They sell you $5 cheaper ticket, but you will lose all consumer rights from the airline you purchased your ticket. In my case, I booked four return tickets for my family trip with a wrong date (a month later). It could be just my mistake, but I think it probably was a technical problem with a cookie/local storage - I was using Momondo, checking different options. Finally I was redirected to Netflights website, and I did not see the wrong date. I booked my flight around 8PM. Then, in the morning (around 10am) they sent me a confirmation email. Then I realized the date was wrong. I called them and they said they can do nothing now, I need to wait. I did not want to wait to not lose the British Airways 24-hour Right to Cancel Policy. I called BA twice. They said, they can do nothing, because Netflights sold the tickets. They advice that Netlights can make a conference call with me and them, and maybe BA can help. But Netflights never wanted to do that. After couple of days and many calls Netflights offered me to waive their fees (50 pounds per ticket), but requested to pay: - 4 x 150 Pounds (they said it's for BA) - difference in ticket price and taxes. So, it was triple as much as the original ticket price!! They said again, it was not their fault, they have this kind of agreement with the airlines. Maybe. I don't care anymore. I purchased another four return tickets, which was two times less than what their offer for the date change. I think this kind of businesses should not have ever existed. It's so bad for consumers. You gain nothing, you don't have immediate booking confirmation, so you never know if you purchased tickets or no, and you don't have a standard passenger rights.

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“First class customer service”

★★★★★

written by DanielMall on 14/12/2018

I had no problems booking a flight at an excellent rate but sadly I had to cancel my flight at the last moment due to my mother being terminally ill. I rang customer services and spoke to a person who was very professional and understanding. She gave me clear advice on what to do and what documents to send by way of a possible refund even going to the trouble of looking up some info and calling me back. Her service could not have been better and because of it I would have no hesitation recommending Netflights and I hope to use them again in the near future.

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“BEWARE - BAD EXPERIENCE”

★☆☆☆☆

written by bryanni on 30/11/2018

BEWARE- Booked a late deal with Netflights for our chosen hotel and location in Universal Orlando, Netflights took our payment then contacted us nine hours later to say they couldn't provide the hotel we had booked and offered us a lesser quality accommodation ( at the same price paid ) well away from Universal , with only other option being a refund processing exercise that might take days . They would not consider honouring the holiday accommodation we booked even though it was still available but at a higher cost. I asked Netflights take the reputable action of honouring our booking but they refused. When I advised Netflights a review of my experience would be appearing on the web, their response was a threat to consult the Netflights legal team if I dared.

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“Good customer service”

★★★★★

written by Clarke182 on 22/04/2018

The airline changed my flight times to something that was copmletely unacceptable, but Netflights sorted this out very quickly and got me tickets on another airline at no extra cost which were better than the originals. So highly recommended.

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“Absolutely terrible in every way”

★☆☆☆☆

written by on 10/04/2018

I booked a return flight to Auckland, the tickets came through on email and everything seemed fine. I later went to change my flight for an earlier date only to find out I couldn't log onto the airline website. I called them to ask why and they said that it was because Netflights had booked flights for me with an invalid change over time, too short to be able to catch the flight so the airline would not let me use these flights. On the email from Netflights they actually stated that once paid and that email had been received, this provides the security of knowing that you have a valid ticket for travel which is not the case? Surely its illegal to blatantly state something fictitious in an email to a customer? I have spent hours on the phone this week, stressing and worrying about it, and the Netflights team have provided no support what so ever. They have said that they will pay for the change over fee to change the flight to a different time on the same day, however as I'm wanting to change the flight earlier this is of no use to me what so ever. Also, they have took that long trying to sort the issue that the flight costs have gone up for the flight I wanted to change to. I said I was more than happy to pay for the extra costs of the flight change (the flight was only £5 more expensive when I first checked) but wanted some sort of compensation for them messing up. I literally just wanted then to pay for the fee to change flight not even the extra cost of the flight. And since they were already going to be paying for a flight change, why couldn't they just pay for it to be changed to a different date and have a happy customer? I spoke to a manager after not getting anywhere with the people I was speaking to, and the best she could offer me was a reduced £350 cancellation fee. I have to now wait 2 weeks for them to change the flights, for me then to pay to get the flights changed to an earlier date, in this time the flights I want are increasing in cost. I didn't pay £765 for this customer service. The most worrying thing about this is that if I hadn't of tried to change my flights, I would of tried to log in two weeks before my flights to check in only to find out that I couldn't log in, and I would of had to go through all this stress of 4 days on the phone and 2 weeks for them to change it right before I leave.

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“Was allowed to book a flight that didnt exist!”

★☆☆☆☆

written by rorydearden14 on 08/09/2017

Was allowed to book a flight that didnt exist, and still my money was taken. So now after 2 phone calls i will have to wait 10 days for my money, which delays my booking of flights and increases my costs. Very disappointing. Wouldnt recommend.

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“Netflights way to charge extra ”

★☆☆☆☆

written by on 04/03/2017

Netflights way to get more money from customers As the result of a very sad family bereavement myself, my father and my brother booked flights to Thailand to travel the following day. When my brother was booking the flights over the telephone he asked if we could book open flights as we did not know when we would be able to travel back, we were unaware at that point of funeral arrangements etc. This was fully explained over the phone, but we were told you can no longer buy an "open ticket", but it's now named a "flexible ticket". We had to give a preliminary date for return travel, we gave 20 February 2017. For this we paid an extra £100 each on the price of the flights, meaning we each paid over £620. Whilst at Thailand, after the funeral had taken place, we rang Netflights to arrange the return flights. The lady my brother spoke to said that to change the date we would have to pay another £200 each!! We disputed this as we had already paid the extra £100 each, but she was adamant that we had to pay it. My brother arranged for this lady to ring us back, however when we didn't hear and rang again we were told that she had finished for the day and had gone home! Disgraceful and shocking way to treat clients! In the end we had no choice other than to pay this extra money, which meant we paid far more than other people on the same flights! Netflights customer service is shocking, they do not seem to be prepared to refund this extra money we had to pay, even though we had travelled in such desperate and tragic circumstances. All I can say is I will NEVER use Netflights again and would most certainly not recommend them to anyone.

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“No complaints at all”

★★★★★

written by jeAyers225 on 24/10/2016

Having seen some negative reviews, I was a little nervous about using Netflights, but nontheless was attracted by an excellent price, so took a chance. I received great service from my initial contact with Customer services on the telephone to check availability (I did not believe the price quoted on momondo!!). The online booking system was easy and from start of input to receipt of the etickets took no more than 45 minutes. All was present and correct on the airline's web site too. Will certainly use them again in the near future.

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“They have not booked the correct ticket. cheated me”

★☆☆☆☆

written by Whittakerxk299 on 02/09/2016

I have booked a ticket. they didn't book properly. Airlines didn't allow me to board the flight. I have lost worth of GBP500 and ended up paying the new flight ticket worth of GBP1200. They are not aware of basic guidelines. Taken my money and cheated me. Waste of money. We have been struggling to earn money, people are looting like this. This is not fare. Very poor response. Please be aware and never get into this. I am initiating the legal action against to this.

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“flights to philadelphia ”

★★★★★

written by Carmeloq169 on 22/08/2016

my wife and I are flying to philly in september. Ilooked for flights at comparison sites and netflights were the cheapest.I booked with them and the whole process was very easy and straightforward.I had 1 query so emailed them and the reply was prompt and answered the question.The flights are with delta which are the cheapest direct flights.Even for an oldie it was simple.A the documents were emailed to me when they said they would be.

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“Disgusting Service”

★☆☆☆☆

written by Hayley92 on 14/06/2016

This company has been an absolute nightmare to deal with, they are quick enough to take your money but not to give it back when you are entitled to it. I'd booked flights to Thailand in January. In February, I found out I was pregnant (unplanned), and due to medical advice from my midwife I was told to cancel the holiday due to the Zika Virus. We rang net flights soon after finding this out, to be told the Zika Virus was not in Thailand (even though it is on the government website, my father's partner lives over there and my midwife had also advised against this.) so we were pretty sure it was, and so were they after they had googled it or whatever. Therefore we requested for the flights to be cancelled and our money back. But then netflights came back with the response of 'this country is not covered by our policy for this virus' to be then told we would have to go through our insurance booked via netflights but if not then go back through net flights themselves (very confusing!) After sending the relevant documents over to the insurance, the insurance responded by requesting a cancellation Letter from netflights. My father (lead passenger) then rang back netflights and spoke to the exact same woman who we had originally asked for these flights to be cancelled (mine and my partners) who Then blatantly lied down the phone saying that she told us to email the cancellation request over in order for a letter to then confirm this as she cannot supply us with one (which she didn't) so my father stated that to which she then lied saying we had never cancelled in the first place. Why else would we ring up, as no extra flights were booked or flights amended? This then led to her manager listening to all phone calls (non of which the phone bill has been refunded), speaking to numerous people and not getting anywhere, and then to be asked to wait for them to email back. After numerous phone calls and emails, a 'manger' then responded saying that the flights were 100% non refundable. When I then questioned where this was stated and what was the point in paying for the travel insurance they had sold to us. Our 100% non refundable flights then suddenly became part refundable on the tax and suddenly the cancellation Letter requested, that apparently was not available as we never cancelled, came attached as a cancellation Invoice stating that if this were not acceptable for the insurance then they were to get in contact with net flights directly. When all documents were finally gathered and sent over to the insurance we received a full refund minus admin fees. And also a phone call from the woman who lied, apologising for her 'misunderstanding' of the situation, basically for point blank lying. Never again will I book through this company, appalling customer service.

Etrade's Response to Hayley92's Review

Written on: 13/08/2016

I had very bad experience with netflights. No customer service, No professionalism. Modern Robbers. They get you stuck in their trap to get more money from you. Had horrible time of tension and uncertainty with lot of emails and calls (with long waiting times) to them. If you are lucky to speak customer service representative, they will just apologize and make false promise that concern person will get in touch which will never happen. Took money for booking and didn't send email with booking details. After 4 days of follow ups, One person called asking for more money as that fare was no longer available. I missed better deals while they got stuck me by taking money. I would highly recommend to avoid them whatever temptation you get of low fares.

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Etrade's Response to Hayley92's Review

Written on: 13/08/2016

I had very bad experience with netflights. No customer service, No professionalism. Modern Robbers. They get you stuck in their trap to get more money from you. Had horrible time of tension and uncertainty with lot of emails and calls (with long waiting times) to them. If you are lucky to speak customer service representative, they will just apologize and make false promise that concern person will get in touch which will never happen. Took money for booking and didn't send email with booking details. After 4 days of follow ups, One person called asking for more money as that fare was no longer available. I missed better deals while they got stuck me by taking money. I would highly recommend to avoid them whatever temptation you get of low fares.

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“VERY DISAPPOINTING”

★★☆☆☆

written by Teagan153 on 04/01/2016

I TRIED TO PAY FOR MY FLIGHT AND MY SONS WITH A CREDIT CARD EVEN THOUGH THEY ADDED 2% BUT THREE ATTEMPTS IT DID NOT WORK.VERY ANNOYED AS I COLLECT AIR MILES! HAVE USED LOTS OF TIMES BEFORE BUT WILL NOT AGAIN

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Asked by LadyAnnMorris on 13th February 2014 Report this content
Having had a serious delay on our outbound flight of approx 26 hours and another thankfully much shorter one on our return I have been advised that we should be eligible for compensation. While we appreciate this was in no way the fault of Netflights, I wonder if you could advise me how I should go abut making a claim? Thanking you in anticipation

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Answers (2)
Report this content Glim Written on: 14/02/2014
You practically answered your own question..:-) If you got travel insurance , then you can claim. Netflights are with out a doubt the worse company I have ever had to deal with. They ow me a lot of money but they play very clever tactics and that's where you will find it difficult to claim anything back. As long as you know that everything is OK from your side , then you should have no problem, as long as you have travel insurance. With Netflights, if it has got to do with money, then I wish you all the luck!!. They do not like giving there customers there money back when something goes wrong.
Report this content miker1951 Written on: 14/02/2014
First and foremost, as far as I know, you are entitled to claim for compensation from the Airline involved, if your flight originated in the European Community. You must write to the airline cincerned stating your claim and the reasons behind it, with as much information as possible. If the airline prove difficult regarding your claim, then you can contact the Civil Aviation Authority who will assist. You most definitely do not have a claim against Netflights. By the way, in response to a previous answer, I have dealt with Netflights for many many years and found them to be an excellent company with excellent customer service.
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