Netflights Reviews - www.netflights.com

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“AVOID”

Written on: 25/09/2012 by nmoynihan (1 review written)

Got a character in my name wrong when booking - phoned them immediately to let them know and was charged £90 to change it. They told me it was an airline charge to reissue the ticket, however delta airlines would have done it for free themselves, but could not as netflights have a contract. AVOID THEM AT ALL COSTS… Read Full Review

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Sgr93's Response to nmoynihan's Review

Written on: 10/10/2012

From experience in working with numerous airlines, ALL travel companies will be charged if a name error occurs if the ticket has been issued. The airline charge the travel company to change this! - its either be more careful next time and spell your name right. Pay the £75 to change. Or refuse to pay and attempt to board the plane, knowing from experience that you will get refused boarding because it's not your name on the ticket.

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“No Bereavement policy - abhorrant ”

Written on: 21/09/2012

When i discovered that my step-mother was going into Hospice two weeks earlier than expected, i assumed that changing my flight would be easy and that the customer service representatives would be understanding. All i wanted to do was move the booking by one week exactly. But no dice. No words of compassion as i cried down the phone, barely able to hold myself together. Instead, they told me that the only bereavement policy they have is if I die (the ticket holder!), but they were happy to… Read Full Review

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“Avoid, avoid, avoid”

Written on: 10/07/2012

I normally avoid these sorts of companies preferring to book directly with the airline. Now I remember why. I booked a return flight from Heathrow to Thailand (ticket valued at over £1100). I am not a happy flyer and the prospect of having to take the Bangkok to Koh Samui leg on a propeller aircraft scares me to death. I asked Net Flights if I could book a slightly later flight on an Airbus 319. No way. I would be charged £125 as an airline ticket re-issue fee. Well, checking Bangkok Air's… Read Full Review

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Guest's Comment

Written on: 12/07/2012

So sorry to hear about your experience with netflights.

I'm glad i read your review, and many others too ! which were not good at all. I was thinking about booking a flight with netflights,but alarm bells were ringing when they advertised the same airline (Virgin) twice going to the same destination (Direct) same dates, same times at different prices !!!
One was for £669.59 and the 2nd at £796.00. When I called netflights the agent told me that the most expensive ticket might be refundable and the cheaper one non refundable. I did not give him the above figures, then he gave me a quote over the phone ......... Wait for this .......... £810.00 refundable ticket, which made me more confused.

So I totally agree that anyone thinking of booking with NetFlights ADVOID ADVOID AT ALL COST. Book direct with the Airline you want to fly with.

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“They are clearly running an extortion scam.”

Written on: 23/06/2012

I am so extremely upset with these crooks! Buyer beware! I spent nearly £3,000 on flights with these numbskulls and they had the audacity to try and charge me an additional £30 for a mistake that they made on a name on one of the tickets. Their little scam involves reading back the names quickly to try and get you to confirm a wrong spelling. Once they've succeeded at that, they charge you £80 to change it! We were able to talk them down to 30, but that was only because we called them out on… Read Full Review

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Guest's Comment

Written on: 27/07/2012

Total agree with you what a scam, My son working in the states for the summer is finishing his contract 2weeks early. Tried to change his flights they want £600 pound for a one way ticket he said just so happen on that day the extra fuel cost and tranfer what a crock plus they keep you on hold 30 min at a cost £3.00. But i think watchdog need to hear about this netflight .com. and that's my next step

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Sgr93's Comment

Written on: 10/10/2012

You should of listened to avoid this. If you didn't hear them. You have every right to Ask them to read it again and to slow down. I worked for an airline and every airline does charge travel companies for name changes on the ticket.

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“I will never book with netflight.com again”

Written on: 16/06/2012 by paulinecook (1 review written)

Well, for car rental they are useless. Of course there price are very attractive but in the end you end up with nothing and more money to pay. I booked a car for my husband flying to Luton. We read the T… Read Full Review

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“Awful customer service ”

Written on: 15/06/2012

I had a terrible experience with Netflights. Firstly, they decided to re-schedule a return flight a week before departure. I had booked the flight almost 3 months ago. This caused my entire trip to fall into disarray as I was stranded for an extra 2 days in Bangkok. Furthermore, when I called customer service to understand the situation, the representative tried to max the price for the re-scheduling of my return flight, suggesting that I pay an extra £100. As I was speaking with the… Read Full Review

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Sgr93's Comment

Written on: 10/10/2012

It isn't the travel companies who change the flights they have no control over scheduled changes. All they do is sell tickets. The airlines can change flights whenever they like unfortunately :(

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“Did exactly what it said on the tin !!!”

Written on: 06/05/2012

Got great flight prices to Orlando in Jan sale. Found both customer service operators that I spoke to very nice and informative. They both emailed me documents when they said they would. Only one problem- advised to provide advance passenger info which I did and on checking BA website not all info had been passed on to the airline.This could have caused a problem boarding had I not checked BA passenger info. I would definately use Netflights again and recommend them highly… Read Full Review

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“excellent service!!!!”

Written on: 28/04/2012 by bangkok (1 review written)

Boooked return flights to Bangkok today for the cheapest price out of many many others. Recieved a phone call shortly after too confirmin that my name 'ben' was not short for 'benjamin' so there wouldn't be any problems at the airport with my ticket. e-Tickets artrived very shortly after. can't grumble at that.10/10 :)… Read Full Review

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“Netflights? no thanks ”

Written on: 04/03/2012 by A-ksdugg (1 review written)

Netflights quoted me 495 pounds to alter return flight (Emirates Bangkok to London). Local travel agent (Bangkok) quoted me 325 pounds for the same thing. Go figure… Read Full Review

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“Dubai & Bangkok”

Written on: 29/02/2012 by DavidandNeng (1 review written)

Emirates excellent, Alpha tours had our cases off the carousel ready for us to collect at Dubai, transfer to hotel by Mercedes Limousine fantastic arrival, Dubai Hotel was all we could have expected ( Arabian Courtyard at Dubai Creek)Onward flights to Thailand excellent only hiccup was immigration at Bangkok airport very slow took 1.5 hrs. The Bangkok Temple tour was amazing thanks to Alpha Tours.Pattaya was memorable would recommend a visit to Nong Nooch gardens, The Sanctuary of Truth and the… Read Full Review

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“REGULAR USER OF NETFLIGHT”

Written on: 29/02/2012 by chep10grim (1 review written)

I have used Netflight several times for long haul flights (Mostly Asia including Australia, Thailand and Bali)always been delighted with the service and competitive pricing ... we shall continue using them if they remain as good as they have been previously… Read Full Review

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“Misleading advertising - get a calculator!”

Written on: 20/02/2012

They are cheats! When you come to book a flight their numbers don't add up mathematically even after taking off the the insurance which you don't need and adding on the airline failure protection. Make sure you have your own calculator to hand when you book… Read Full Review

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“No refunds, no amends, costly calls - do not use...”

Written on: 03/02/2012

When I found I could not fly to Dubai due to a family bereavement, I wasn't expecting a refund, but I was hoping to amend the flights to a date after the funeral. I was on hold, at 10p a minute, for over 20 minutes while the recorded messages tried to sell me other services (hmmm - no coincidence perhaps?) only to be told that the assistant could not help. I was then put on hold for even longer while I was transferred to another department, who put me on hold once again, only to come back and… Read Full Review

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Guest's Comment

Written on: 23/06/2012

husband i would never book through netflights again they get money for flights . then if you want change date they charge you a fair bit price of a flight per person it was going to cost me 1100 pounds plus port taxes and extra if flights up in price naw wont be useing them again ill book straite through a airline company

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“Spend ages on the phone to amend booking”

Written on: 28/01/2012 by Agi78 (1 review written)

I wanted to amend my booking and spent 45 min on the phone on hold. Sent them an email and auto reply message informed me it would be looked at within 48h! Finally I've learned that rebooking fee is £150! plus difference in price. And any amendments can be done only between 10am-5pm as the customer service is open only within those hours... … Read Full Review

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“NO REFUND!!!”

Written on: 27/01/2012 by billyrocker (2 reviews written)

I booked two flights to Mauritius and had to cancel 8 days before. I was told that I wouldn't get any refund at all. Only Airport taxes. Lost nearly £600! Appalling service, waited 30 minutes on phone, got passed around to different people. I was told that if I had booked it on the phone then things would be different. Don't use Netflights!!! Buy direct from the airline. And ALWAYS pay by credit card! I have learnt my lesson. Graham Stogden… Read Full Review

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“Netflights. Change of title £90!!!!”

Written on: 05/12/2011 by mchoody (2 reviews written)

We booked a pair of flights through Netflights to New York, the booking was mistakingly taken as a Mr Claire *****! Quite obviously this is a female passenger! They want £90 to change the title from Mr to Mrs!! Never again Netflights… Read Full Review

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“great service”

Written on: 10/11/2011

I agree with the positive reviews on here. My mum has booked many times to Australia with Netflights with no problems, and i have booked my future trip to Oz with them. The guy dealing with our booking was friendly and helpful and even got me and my mum who booked separately, seats next to each other on the plane. They send newsletters in the lead up to you going just asking if you need any more help, and ideas with travel ins, car hire etc. All in all, a great company and will definitely book… Read Full Review

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“sorry no seats”

Written on: 18/10/2011 by harrymuffin (1 review written)

booked 2 flights to Cape town on Emirates back in june 2011 for departure october 2011.Netflights sent confirmation and ref number. Tried to access booking info on emirates website but number was not recognised.Eventually got the right number and found no seats were allocated.Rang netflights who then booked all seats for all 4 legs with seat numbers. Accessed flight info last night and found no seats were allocated,emirates did their best to find seats together but we could not book seats… Read Full Review

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“Failure to respond to and deal with constant emails”

Written on: 06/09/2011 by smilner (1 review written)

I have booked with Netflights, flights to Florida also accommodation at three locations in Florida and Car Hire. Due to a change of flight dates by Delta, I needed to change hotel dates as well. This may or may not have been done because after numerous emails requesting details of the changes made I have not received any update from Netflights and I am left with the uncertainty of not really knowing if the amendments have been made. The booking reference that should open up the booking… Read Full Review

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“Very poor indeed...”

Written on: 30/08/2011 by moosejoose (6 reviews written)

We booked and paid for a convertible car to fully enjoy a USA fly drive through netflights. When we arrived in Denver Dollar car hire had no convertibles and we were given a far inferior vehicle which to be honest put a real damper on our holiday as we were looking forward to enjoying the roads and great weather and it was my wifes 50th. We queried why as we had booked the convertible around 2 months before that the car we wanted couldnt have been arranged, particularly as we paid around £550… Read Full Review

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