Holiday Gems Reviews - www.holidaygems.co.uk

★★★★★
4.5 / 5
7827
93.7% of users recommend this
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★★★★★

“Fantastic”

Written on: 26/06/2015 by Perkinsbc261 (1 review written)

Verry helpfull couldn't do more to help me verry friendly defo will use again I will defo tell freinds and family bout this great cheap service… Read Full Review

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★★★★★

“Satisfied older customer”

Written on: 25/06/2015 by lvm51 (1 review written)

The agent was fantastic in handling my holiday bookings. I am sorry, but I did give her a bit of a runaround but 108 was so patient, kind and polite. She did not get phased in the least. I am happy to say that I now have 2 holidays to look forward to in the coming months. I am more than happy to have chosen Holidaygems and am delighted that 108 handled my bookings for me. Thank you lovely lady… Read Full Review

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★★★★☆

“Helpful and friendly agent”

Written on: 25/06/2015

This was the first time that I have used "Holiday Gems" and I have found he service to be both helpful and friendly. The agent went out of her way to be accommodating and responded to emails quickly and efficiently. She was happy to proceed via the telephone when requested and patient when the system did not work straight away. As we have not yet taken the holiday I cannot confirm that everything has gone smoothly, but I am hopeful! I guess the only negative thing i could say was that I… Read Full Review

Customerliaison's Comment

Written on: 07/07/2015

Thank you for such kind comments. Unfortunately, as an online company, we do not have hard copy brochures and apologise that we were not able to send this.

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★★★★★

“exceptionally helpfull and polite”

Written on: 25/06/2015 by annewhitaker (1 review written)

friendly and easy to communicate issues Extremely helpfull Well mannered Wonderful first experience and would recomend this site because of agents response Many thamks 137 X… Read Full Review

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★★★★★

“Extremely good service. Very happy ”

Written on: 25/06/2015 by 47Matthews (1 review written)

Me and my family were making a last minute booking and we were all overwhelmed with all the hotels and flights online as we wanted the best value for money without making any compromises. The agent I spoke to was MORE than helpful we all do believe that without her help land expertise the holiday would not have been booked. She recommended us a hotel that was family orientated whilst also offering activities, spas, pools indoor and outdoor and lots of entertainment. She was also available… Read Full Review

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★★★★★

“Lovely KS1752306”

Written on: 25/06/2015 by MayraStone408 (1 review written)

I booked with Holiday Gems late one evening, and despite the 72 hour waiting time, i called the next morning (slightly impatient i know!). However they were very understanding and helped me despite jumping a que. I was dealing with a lovely representative KS1752306 - who helped me in every aspect of the booking, and made the whole process a breeze. I will be using these again, and i will be asking to speak with KS1752306, thank you very much!… Read Full Review

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★★★★☆

“Good service”

Written on: 25/06/2015 by Jazminen1975 (1 review written)

Had a good service from holiday gems agent was very helpful and got everything sorted for me… Read Full Review

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★★★★★

“very pleased with company”

Written on: 24/06/2015 by Tracywaude (1 review written)

Happy that somebody contacted me only 2hrs after booking holiday with various options regarding flights which was dealt with while on phone. 15 mins later somebody contacted me regarding hotel options and to check I had recieved my paperwork. It was very nice person I spoke to on phone and he made everything clear regarding my booking. Cant wait to go now :-) thany you very much Ref KS1752406 … Read Full Review

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★★★★☆

“Online finding and booking our holiday”

Written on: 24/06/2015 by foxcross (1 review written)

I was amazed how easy it was to find good flights, good accommodation and prices all in one session. When XXXX called us he was very cheerful and helpful and all of the vouchers arrived just as he said they would. Would definitely recommend Holiday Gems to others and will use next time. The only think that could be improved is the description of the accommodations which were lacking but I called to clarify some issues and all was resolved… Read Full Review

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★★★★★

“Polite, patient, understanding ”

Written on: 23/06/2015 by Nameisali (1 review written)

The agent is a really polite and patient person. Although we asked her a lot of questions she continued to stay polite. She is understanding and clear. I would recommend the services to friends and family. I didn't like that the website I booked the ticket on wasnt live. It was just placing a order… Read Full Review

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★★★★★

“NADINE E X EXCELLENT!!!”

Written on: 22/06/2015 by nkCollier1977 (1 review written)

The agent was very good in finding the best deal for our summer holiday. Very understanding with our needs as travelling with young children. Flight times are great and price was within budget. Looking forward to a great hol now xx… Read Full Review

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★☆☆☆☆

“DO NOT USE HOLIDAY GEMS”

Written on: 21/06/2015 by 72Wright (1 review written)

If it seems a deal too good to be true then it probably is..how true. This company contacted me AFTER my order had been confirmed to say sorry, the price had gone up. How I wish I'd done a bit more research. They would not put anything in writing. I have never, ever had this with a holiday company in 30 years of booking holidays. I do not believe what they're saying about systems not being live and I'm furious. Once I'd reluctantly agreed to the increase I then started looking on line and… Read Full Review

Customerliaison's Comment

Written on: 22/06/2015

Our website is very clear that the costs are not live and subject to change at the time of confirmation. AS any complaints may only be addressed in writing we are unsure of your comment regarding this detail. We would point out that if the new costs were not acceptable you could have cancelled the order and no funds would have been taken. It would appear that you chose to procEed at the new costs and this of course was your prerogative.

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Johnnycashfan's Comment

Written on: 22/06/2015

I would dispute the claim that your website is very clear that the costs are not live as anyone who looks at it would see - it is buried in your terms and conditions. As for complaints in writing, I sent an email with the details of why I was unhappy and got a very curt reply that didn't address my concerns. Perhaps I was just unlucky with the staff member? I concede that I could have cancelled but the new price still seemed cheaper so I went ahead - to find out that I've got to add luggage costs (I don't know how much at the moment). Having realised that I tried to cancel a couple of hours after accepting the new terms but was told my booking was confirmed and there would be a charge to cancel - I have asked for details of the cancellation policy I paid £28 for because I will cancel if I can, but am still waiting for it, as I am waiting for a reply to my emails asking when the flight voucher will arrive.

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Customerliaison's Comment

Written on: 24/06/2015

Unfortunately we cannot respond fully as the review is anonymous. Please email customerliaison @ holidaygems.co.uk with a booking reference so that the matter may be investigated

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★★★★★

“excellent customer service skills would use Holiday...”

Written on: 21/06/2015 by Martha05 (1 review written)

excellent customer service skills would use Holiday Gems again… Read Full Review

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★★★★★

“Brilliant Holiday”

Written on: 21/06/2015 by ShaneCampbell (1 review written)

We booked our holiday with Holiday Gems and, after booking, was put off by some bad reviews. After speaking to the agent who booked our holiday, he put our mind at ease and so we went to Tunisia. We ended up having our best ever holiday and cant wait to go back. The hotel wasn't the best in terms of food and the rooms were very basic, but the hotel staff more than made up for that. He requested us pool view rooms and we actually got a pool and sea view room. The transfers were always on time… Read Full Review

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★★★★★

“Mr webb”

Written on: 21/06/2015 by EmeliaChurch (1 review written)

Fantastic price ang great website all well organised from start to finish and contacted me strait away to explain everything Thank you so much I will definetly recommend to everyone… Read Full Review

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★★★★★

“EXCELLENT CUSTOMER SEVICE”

Written on: 20/06/2015 by JuliusHamilton (1 review written)

THHIS IS THE SECOND TIME IN 6 MONTHS WE HAVE BOOKED A HOLIDAY THROUGH YOUR COMPANY FIRST TIME WAS THROUGH SUNMASTER SO THOUGHT I WOULD BOOK ONLINE DIRECT THIS TIME I RECIEVED A CALL FROM THE ABOVE AGENT SAYING FLIGHTS WERENT AVAILABLE AND HE WAS SO HELPFUL AND POLITE AND RANG ME BACK WHEN HE SAID HE WOULD AND FINALLY GOT MY HOLIDAY BOOKED SO WILL DEFINETLY WILL BE TELLING FAMILY AND FRIENDS AND WILL BE BOOKING NEXT YEARS HOLIDAYS WITH YOU. I COULDNT OF ASKED FOR ANYONE MORE HELPFUL THAN HE WAS… Read Full Review

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★★★★★

“JF1522006”

Written on: 20/06/2015 by GaelDixon (1 review written)

was very helpful with me today! Explained everything thoroughly and even helped me to book an extension to my initial enquiry! Would definitely recommend your service to my friends! So excited to be going on holiday now! The only thing I would say was frustrating was the init 35 minute wait I was on hold before I even got to talk to anyone but apart from that everything else was fab!… Read Full Review

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★★★★★

“Really pleasant experience KS1752006”

Written on: 20/06/2015 by alenamis (1 review written)

Thank you to Agent175 for booking the holidays for me and my friends. I felt that he has done his best in accommodating our requirements and preferences. He answered all my questions and gave me really good advice. This is the first time I booked with HilidayGems and hope it won't be the last one. Looking forward to my holidays! Thank you!… Read Full Review

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★★★★★

“BRILLIANT SITE”

Written on: 20/06/2015 by 339English (1 review written)

THIS WAS THE FIRST TIME I HAVE USED THIS COMPANY,THEY DEALT WITH ME SWIFTLY,NOTHING WAS TOO MUCH TROUBLE AND EVERYTHING WAS EXPLAINED TO ME. THE YOUNG MAN I SPOKE WITH COULD NOT DO ENOUGH FOR ME AND THE HOLIDAY WAS CHEAPER THAN ALL THE OTHER SITES,I HAVE TOLD ALL MY FRIENDS AND COLLEGUES. KS1752006 YOU ARE A STAR!… Read Full Review

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★★★★☆

“JF1522006”

Written on: 20/06/2015 by ThaliaFigueroa382 (1 review written)

Really good easy service - the adviser was very good. Questions answered straight away and everything was very clear. E mail confirmation came through quickly… Read Full Review

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