Holiday Gems Reviews - www.holidaygems.co.uk

★★★★★
4.5 / 5
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★★★★★

“Great customer service”

Written on: 14/10/2016

The staff member I spoke to was very helpful. We wanted to book a very last minute holiday and were also on a budget, the person dealing with us was very patient and made sure all our needs were being met. He made sure he found us the best deal and returned all my numerous call when deciding on the holiday package. Highly recommend… Read Full Review

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★★★★☆

“Excellent professionalism”

Written on: 13/10/2016 by Boydyt296 (1 review written)

Excellent work from the team at Holiday Gems. Very smooth & efficient service with a UK based call centre, so no dodgy phone lines!! Very helpful in ascertaining my requirements whilst still focussing on the budget! Efficient & speedy service with the minimum of fuss, delivering a quality service at the right price - a real winner! I will definitely book with them again… Read Full Review

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★★★★☆

“Good service. Speedy response.”

Written on: 13/10/2016 by Lyon254 (1 review written)

I have to mention... thanks to her, my husband and I are looking forward to our first holiday to Lanzarote. Good service,friendly and sufficient… Read Full Review

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★★★★★

“Great Service”

Written on: 13/10/2016

JJ149 Great service again from Holiday Gems. Booked on Friday night and all sorted with phone calls and documents by the Saturday. A great holiday company to deal with… Read Full Review

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★★★★★

“Hi i have booked again with holiday gems and spoke to...”

Written on: 12/10/2016 by edwina45 (1 review written)

Hi i have booked again with holiday gems and spoke to an agent who was very helpful nothing was too much trouble with her i would recommend to my friends and family to book with them this is the third time i have found it so easy from start to finish with them (the only down side to this is trying to get through to the after sales team they don't seem to want to answer the phone i have tried a few times to contact them but the phone never gets picked up ) She was the one that answered my… Read Full Review

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★★★★☆

“Helpful, Informative and friendly advisor”

Written on: 12/10/2016 by SusanDalton227 (1 review written)

I found the service for booking with this company to be of a professional standard. My advisor said he would request a high floor and seaview for me and that is exactly what I got. My advisor also replied to my emails and phone calls promptly. I would definitely use this company again… Read Full Review

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★★★★★

“Good service”

Written on: 11/10/2016 by martinmcarthur (1 review written)

Great assistance. He got us sorted with our holiday with no fuss… Read Full Review

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★★★★★

“He went out of his way to help. Spent over an hour on...”

Written on: 11/10/2016 by Meadmb405 (1 review written)

He went out of his way to help. Spent over an hour on the phone explaining everything. Cheers! … Read Full Review

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★★★★★

“Excellent friendly service”

Written on: 10/10/2016 by JoanneMarie (1 review written)

I haven't booked a holiday myself for a long time and was quite apprehensive but when I spoke to the advisor, he was absolutely fantastic. He answered all my questions and was extremely helpful. The service was fast and efficient and I have no doubt in recommending this travel agent to my friends and family and will most definitely be using them again. This company really is a gem… Read Full Review

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★★★★★

“Excellent service and responsiveness”

Written on: 09/10/2016

He was always able to offer a range of options, despite my party not being sure of our basic requirements for our Christmas holiday. His responses were always quick and clearly presented, helping us to refine our holiday specification. We felt that he was on our side!… Read Full Review

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★★★★★

“Holiday to Magalluf”

Written on: 09/10/2016 by Tarka12345 (1 review written)

I had the pleasure or being helped by an agent who although took more money off of me for the holiday was a pleasure to deal with. She was very friendly and compedent at her job keeping me informed of any changes before we finalised my holiday. I would recomend that she had a pay rise imedeatly and that she come away with me next year. Thanks very much. Regards … Read Full Review

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★★★★★

“Exceptional Service!”

Written on: 08/10/2016 by Louisejohnsonuk (1 review written)

I had already 'booked' a holiday with another online company who took a deposit out my account without authorisation and then informed me the holiday wasn't available. I called up HolidayGems to see if they could help me find a 'genuine' holiday and spoke to a lady who was fabulous finding me a holiday that actually did exsist!!! She expained the difference between the online website availability and live bookings with an agent and we looked at holidays which were available,she was very… Read Full Review

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★★★★★

“First class service.”

Written on: 07/10/2016 by gwc2005 (1 review written)

First class service, dealt with my request very professionally, the agent was very helpful and obliging, would recommend to others… Read Full Review

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★☆☆☆☆

“Outrageous Service - DO NOT USE THIS COMPANY”

Written on: 06/10/2016 by lindahandy (1 review written)

Booked a holiday for a relative only to find holiday gems phoned my relative 2 days later to say the booking price was not correct and it was in fact over £100 more, my relative objected to this but was offered a different hotel or date but still for the higher price, when she said she had to have that hotel and date as she was attending a wedding, they then took advantage of a vulnerable pensioner by giving her a load of holiday operator jargon that she did not understand but then offered her… Read Full Review

Customerliaison's Response to lindahandy's Review

Written on: 07/10/2016

This appears to be an online order and no payment is taken when the order is submitted. The orders processed are on a request only basis. Once orders are received by our office, should we not be able to honour the booking at the web price we will call the client to offer any suitable alternatives which is then up to the client to accept or not. No payment is taken until our client agrees to the new costs. Due to Data Protection we may only deal with the lead passenger. Although you may have placed the order online you were not party to the sales call where no pressure was applied at any time. Our agents will always advise if there is any limited availability in an effort to protect the passenger. If the lead passenger has a complaint we would request that this is addressed in writing.

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★★★★★

“The agent was exellent and so helpful am over the...”

Written on: 06/10/2016 by qvAnderson390 (1 review written)

The agent was exellent and so helpful am over the moon with the holiday price and booking was simple with no messing about I would recommend this person to get in touch with to book with this company… Read Full Review

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★☆☆☆☆

“Disgusting service...... Shambles”

Written on: 06/10/2016 by Holly2209 (1 review written)

£221 taken from my card for a room/booking that was none existent. Why take people's money if a hotel is clearly full??? No other holiday company/online site do that. When asking about my refund I asked if I would receive confirmation of this I was told ''oh I don't know iv never done one before" what the answer should be is I will go and find out. Quick enough keep ringing me to get my money however when asking to be called back regarding my refund..... Nothing!!! Terrible customer service… Read Full Review

Customerliaison's Response to Holly2209's Review

Written on: 07/10/2016

As the review is anonymous we cannot provide any factual response. This is not the normal service levels we would expect and request that you email our customer liaison department with the details and your reference number so that the matter may be investigated

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★★★★★

“I would just like to thank my advisor very much for...”

Written on: 06/10/2016

I would just like to thank my advisor very much for helping a very stressed out man lookin for a holiday which I only had 2days to find.. My world was falling apart until the agent stepped up and sorted all my worry a by finding me a nice holiday 2 Tenerife all inclusive for the price I was lookin for very polite very friendly and most off all very helpful.. I even had to e-mail back for more advice on how to process my holiday and was rewarded straight away with a step by step guide..... Thanx… Read Full Review

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★★★★★

“Great customer service”

Written on: 06/10/2016 by Gardnerfu313 (1 review written)

Had to cancel original booking due to accident but Holiday Gems did there very best to help me re-book for a later date… Read Full Review

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★★★★★

“Very helpful efficient nice lady”

Written on: 05/10/2016

Over all I was very pleased with the lady who I dealt with helpful efficient didn't try and fob me of with some thing I didn't want very pleased with what I got… Read Full Review

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★★★★★

“Great customer service”

Written on: 05/10/2016 by gtDominguez500 (1 review written)

I booked with Gems 2 years ago and loved every minute of my holiday from start to finish. The flight was good and no trouble or delays. Once we arrived at our destination the service from the airport and private shuttle was prompt and really enjoyable. The 5* apartment was excellent. I have recommended Gems to my sister and she has booked with you this year. I am gain looking forward to a great family holiday this year again… Read Full Review

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