Holiday Gems Reviews - www.holidaygems.co.uk

★★★★★
4.5 / 5
9881
93% of users recommend this
? Ask our helpful community of experts about this product or company
Holiday Gems - www.holidaygems.co.uk - Ask a question now

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

★★★★★

“Superb help and ease of booking”

Written on: 07/11/2016 by Jayjayjulia (1 review written)

We wanted to change the holiday deal slightly and this was done with ease. My telephone call was returned promptly with flight information and times that were more suitable to our requirements. This was sent to my email address promptly so that we could determine if they were suitable, and they were. The length of time we wished to stay at one of the hotels was extended with ease. Nothing was too much trouble. The lady was extremely polite, friendly and helpful at all times and very… Read Full Review

Report this review
★★★★★

“Very professional and Helpful ”

Written on: 07/11/2016 by SpudnikMalone (1 review written)

The CSR was very helpful and friendly and went out of her way to help find the information required and made it very easy to book the holiday. She was very patient with all the questions i asked. … Read Full Review

Report this review
★★★★★

“good service”

Written on: 06/11/2016 by ayland (1 review written)

I got prices from all websites on the net. holidaygems was the cheapest. I made my booking and received a call from them that evening. The hotel I wanted was going to be £4 more then advertised. As I paid in full, holidaygems said I could have it for the original price. I was able to print out my accommodation voucher within minutes… Read Full Review

Report this review
★☆☆☆☆

“poor service after I had paid for our holiday”

Written on: 05/11/2016 by Davek3 (1 review written)

I booked our holiday for Tenerife, two weeks before, myself,wife and two children were due to fly I e-mailed holiday gems asking about our tickets my reply was print your boarding passes yourselves. Flight was ok but when we got to Tenerife after ten hours of travel the transport I'd paid for was nowhere to be seen so had to pay for a taxi to get us to the hotel. When we got in the hotel the receptionist asked for our hotel voucher I didn't know what he meant because holiday gems hadn't sent me… Read Full Review

Customerliaison's Response to Davek3's Review

Written on: 07/11/2016

The airlines on which you were booked must have passport details entered and your boarding passes printed. Due to Data protection we are unable to do this on your behalf and this is advised in our confirmation documents. Please would you submit a complaint regarding the transfers to us, we will investigate the issue. We are unsure to whom you have sent emails but have been unable to locate these.

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Holiday booking ”

Written on: 05/11/2016 by Juldel (1 review written)

Tour operator very helpful and obviously puts the customers interests first.very easy booking. Would use again… Read Full Review

Report this review
★★★★★

“Tenerife Holiday ”

Written on: 05/11/2016

Booked Holiday on line,Had a phone call to say the airline had increased the price and if I wanted to cancel my booking,but the rep found another airline with very little problem and cheaper,Very helpful… Read Full Review

Report this review
★★★☆☆

“Change of price”

Written on: 05/11/2016 by Smiffy169 (1 review written)

After finding the right holiday at the right price I booked and `paid` my deposit. The following morning I received a call from customer services to tell me that I couldn`t have the flights I`d booked at a low deposit,not impressed. So now I have a choice of upping my deposit from 200 pounds to 400 or paying an extra 200 pounds to change airlines and keep my flight times. To be honest the fella seemed more interested in getting more money than helping me,or explaining why the advertised price… Read Full Review

Report this review
★☆☆☆☆

“Worst customer service”

Written on: 04/11/2016 by JadenBoone1990 (1 review written)

Having just found a family holiday to Tenerife for £1887 travelling on 31st Dec 2016 I rang the sales team to asks a few questions. The sales advisor confirmed that the price on the internet is not always the price available. I was advised if I book I will receive a call advising the holiday isn't available!! What a waste of time booking via the internet if the holiday can't be given at that price. Will not be using the website or booking through this company. The sales advisor was rude and… Read Full Review

Customerliaison's Comment

Written on: 07/11/2016

This appears to be an online order and no payment is taken when the order is submitted. The orders processed are on a request only basis. Once orders are received by our office, should we not be able to honour the booking at the web price we will call the client to offer any suitable alternatives which is then up to the client to accept or not. No payment is taken until our client agrees to the new costs. As you have chosen not to accept the alternatives, the order has been cancelled and no payment taken. We regret that we have been unable to assist you in this instance. However, we are most concerned of the comments regarding any lack of service. Please email our complaints department so that this may be investigated and addressed through our inhouse procedures.

Reply to this comment
Report this review Read 1 Comment
★★★★★

“get away they do all the work, and you just enjoy,”

Written on: 04/11/2016 by sueone (1 review written)

hi ive never used this holiday company before, and thought there has to be a catch, so i contacted them, and booked for a few days away, ( still waiting for the catch ) i thought to cheap, to easy, i was contacted by them the following day , and they said yes i was booked, flight, transfer, hotel , 20klo bag on for each of us. ( thought yer wheres the catch it was not a dear holiday, 3 days in tenerife cheap ) well here's the catch,absolutely no catch the girl on the phone and emailed… Read Full Review

Report this review
★★★★★

“Best site for booking Holidays”

Written on: 04/11/2016 by Andrewsou251 (1 review written)

Very good price and friendly staff to help with booking hotel in Maldives. Thanks… Read Full Review

Report this review
★★★★★

“Excellent Service”

Written on: 04/11/2016

An exceptionally helpful service. Agent PW105 listened to our wishes and tailored the holiday to suit our needs exactly extending the break and searching for the best value flights. The holiday was arranged courteously and efficiently as was the couple of queries we raised after booking. We would definitely recommend this company and our thanks to PW105. … Read Full Review

Report this review
★★★★★

“Booking Experience”

Written on: 02/11/2016 by Bramshatch (1 review written)

I just wanted to let you know what a great experience I have had in booking my holiday. the person I dealt with was an absolute star!!!! Very friendly & polite, explained everything to ensure I understood. Thank you very much to the person I dealt with, my husband and I are really looking forward to our new adventure and celebrating my special birthday.We will let you know how wonderful our holiday was on our return. Thank you & much appreciated… Read Full Review

Report this review
★★☆☆☆

“2nd time with this agent”

Written on: 02/11/2016 by JeremiahCurran (1 review written)

This is the second time we have booked with agent. This agent needs re-training as I have had to waste time and money chasing my documents. When I heard his name I sort of knew I would be chasing things. Holiday gems are a good holiday agent just be aware of the agent taking your call. Like stated 2nd time with this agent and problems both times… Read Full Review

Customerliaison's Comment

Written on: 04/11/2016

Thank you for the positive comments regarding our Company. However, we wish to continue our good relationship and must address the issue regarding the agent. We cannot address the issue in this forum and would request that you email our customer liaison department so that the issue may be resolved.

Reply to this comment
Report this review Read 1 Comment
★★★★☆

“well organised holiday”

Written on: 01/11/2016 by wzHamilton65 (1 review written)

recently returned from a holiday at the Barcel Ponent Playa Majorca booked through Holiday Gems and everything was super and will definitely use Holiday Gems again and we have already told family and friends we intend returning next year so that must be a good review… Read Full Review

Report this review
★★★★★

“"so far so good!”

Written on: 01/11/2016 by tmJensen7 (1 review written)

Having booked a holiday for Jan 2017 with my friend, she later found negative feedback and reviews of Holiday Gems. I was then concerned and wondered if I should cancel. I received a call from the person I dealt with who put my mind at rest, he actually saved us money by going on an alternative flight. I had no hesitation to go ahead and book. So, it's so far so good, I'll let you know how we get on!… Read Full Review

Report this review
★★★★★

“Great Service”

Written on: 31/10/2016 by tnAbbott285 (1 review written)

Came across Destination2 by accident and so glad I did. Immediate response, great service and best of all, great price. We have the holiday we want and he cheapest price around. Agent 153dxb was quick and efficient and really pleasant. Thank you… Read Full Review

Report this review
★★★★★

“holiday”

Written on: 29/10/2016 by johnpurser5 (1 review written)

The person I dealt with was lovely on the phone very cheerful, nice sense of humour she sorted out the best deal for us. Nothing was too much trouble there ought to be more staff like that she made booking the holiday a pleasure. … Read Full Review

Report this review
★★★★★

“No126”

Written on: 29/10/2016 by Trisha2123 (1 review written)

Excellent service very helpful and courteous would recommend to anyone very patient and took time to deal with anything l asked about 7 stars from me… Read Full Review

Report this review
★☆☆☆☆

“Total let down”

Written on: 28/10/2016 by iqGilbert286 (1 review written)

This company is a total joke they wanted £220 to change a name on the holiday and £80 to change the name for the hotel I done it my self for £100 euros and on return the pick up never showed would I recommend them never and would never use them again… Read Full Review

Customerliaison's Comment

Written on: 28/10/2016

A name change is subject to charges by the airline and other suppliers. This is a matter over which we have no control. We are delighted that you have arranged all changes at a direct cost. If no service was provided for a transfer booked by us and for which you received documentation, we would require a formal complaint plus any receipts for in resort costs, so that we may pursue this with our suppliers.

Reply to this comment
Report this review Read 1 Comment
★★★★☆

“the person I dealt with  was very helpful and...”

Written on: 28/10/2016 by BridgerBlackburn400 (1 review written)

the person I dealt with  was very helpful and understanding to our needs ,I had booked two breaks but the price has increased too much for one of them so we only booked the one .As I hadn't booked with holidaygems before I wasn't too sure how it all worked but the person I dealt with explained it well… Read Full Review

Report this review
overview