Holiday Gems Reviews - www.holidaygems.co.uk

★★★★★
4.5 / 5
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★★★★★

“Algarve ”

Written on: 26/07/2016 by Nessswxx (1 review written)

The agent was fantastic. Very quick phone call to confirm after booking, very helpful, went over everything and was patient with me whilst I have to deal with two kids whilst doing all of this. Would definitely recommend.. Thank you. X… Read Full Review

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★★★★★

“Some of the best customer service I have ever received.”

Written on: 26/07/2016 by Stix44 (1 review written)

Title says it all really, I genuinely could not have asked for more. I predominantly dealt with the agent but I did speak to other team members and they were all extremely helpful and friendly. The agent especially exceeded my expectations! I would recommend the agent and Holidaygems.co.uk to anyone. … Read Full Review

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★★★★★

“Booking a Holiday to Tenerife with Agent 175”

Written on: 26/07/2016 by Lineee (1 review written)

Excellent service yet again. Agent 175 was extremely helpful and friendly and showed great patience getting us what we wanted. This is the second time we have booked a holiday with Holiday Gems and have had the service anyone would be pleased with… Read Full Review

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★★★★★

“Easy to deal with excellent service”

Written on: 26/07/2016

I booked on line they got back within 12 hours excellent service and it was all booked within minutes also all documents have been sent would deal with this company again would recommend to all my family and friends in have booked with this company before and I would definitely book again… Read Full Review

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★★★★★

“Quick Response and friendly”

Written on: 26/07/2016 by NikolasGarcia353 (1 review written)

We have booked our holiday for 2017 with Holiday Gems and have received a quick and friendly response. All paperwork has been forwarded within 2 days and I would certainly recommend Holiday Gems to family and friends. The staff member who dealt with our enquiry was most helpful and as we had booked our holiday online on a Sunday night they called to confirm on the Monday morning. We had booked our holiday this year from Holiday Gems and had no problems with anything, that's why we booked it… Read Full Review

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★★★★★

“Fantastic Customer Service 153(fao)”

Written on: 25/07/2016 by Jamison447 (1 review written)

The agent contacted me to discuss the holiday I booked yesterday evening. She explained that the holiday price had gone up, but was able to price match my quote from Icelolly. :) She was extremely helpful and I will definitely be using holiday Gems again Thank you … Read Full Review

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★★★★★

“Holiday Gem's saves the day!!!”

Written on: 24/07/2016 by HappyofCleethorpes (1 review written)

We booked a family holiday for my wife and I and our daughter and her family. I received a call from Holiday Gems stating that the hotel and transfers were still held on price. However due to the recent crash of a low cost holiday company Thomsons "the smiley face logo company" had increased it's flights by several hundred pounds on the back of the poor unfortunate holiday makers trying to re-book a holiday. Did Thomsons help them....no just rubbed their greedy paws and counted the extra… Read Full Review

Susie59's Response to HappyofCleethorpes's Review

Written on: 25/07/2016

I totally agree. we have used holiday gems for the last 3 years. after the collapse of lowcost holidays we were contacted by admin and she relocated us to another hotel and we even received small rebate. well done holiday gems.

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★★★★★

“hotel booking”

Written on: 24/07/2016 by Morganr126 (1 review written)

She called me after my deposit didn't go through and I felt she was patient while I resolved the issue.. she was very polite and friendly I was happy with my first booking experience with holiday gems… Read Full Review

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★★★★★

“cypress booking”

Written on: 24/07/2016 by 223Corcoran (1 review written)

was very patient & helpful.would recomend to anyone… Read Full Review

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★★★★☆

“Peace of mind guaranteed”

Written on: 24/07/2016 by London5 (1 review written)

Our Rep 'sha171' was amazing We are a family with health conditions to consider and I was met with patience reassurance and so much stress taken off my mind Prompt phone calls, pleasant interaction, all options explored to get the best deal financially and practically with all issues at hand Thank u 'sha171' looking forward to our holiday… Read Full Review

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★★★★☆

“Helpful go the extra nothing to much trouble ”

Written on: 24/07/2016

She has been amazing sorting things out I needed changing always replied to emails ASAP nothing was to much trouble for outstanding service I recieved from this lady proffesional helpful polite a credit to your company amazing the service provided was second to none I have travelled with loads of companies but never have I had the help and support of any one like I have had. I would defiantly book again because of the service I have received of her what a lovely lady not the cheapest holiday I… Read Full Review

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★★★★☆

“Good service ”

Written on: 23/07/2016 by wvVelez475 (1 review written)

Very helpful! I had lost my documentation and katarzyna managed to help me straight away. Would defo book with this agent again… Read Full Review

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★★★★★

“She was very helpful and made booking holiday easy”

Written on: 23/07/2016 by Clifforddi395 (1 review written)

I booked my last holiday with holiday gems and have had no problems. She was amazing though, very helpful, happy and easy to talk to. Will definitely be calling her in next couple of months to book holiday for next year… Read Full Review

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★★★★★

“This man never gave in and came up with all we...”

Written on: 22/07/2016 by alexa1990 (1 review written)

This man never gave in and came up with all we desired.Excellent service andextremely helpful.Would reccomend this service to anybody… Read Full Review

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★★★★★

“fabulous price”

Written on: 22/07/2016 by marymac777 (1 review written)

The agent was very helpful and polite who got me a great deal to Majorca during school holidays. The agent was efficient and friendly just what you want when booking a family holiday. I have used Holiday gems a couple of times and found them to be great value for money, I thoroughly recommend them. Many thanks. … Read Full Review

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★★★★★

“Excellent service”

Written on: 22/07/2016 by Grafiks (1 review written)

She went through all the options to fulfi our holiday.She had excellent customer service… Read Full Review

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★★★★★

“Very happy with the service”

Written on: 22/07/2016

A rep phoned me to let me know that the availability of my booking had changed slightly. He then offered to look for similar hotels and ring back in ten minutes. He phoned back to confirm a few details regarding what i was looking for and then phoned back again with some alternative hotels. The alternatives were very nice (and cheaper) but i chose to pay the extra and stay with the hotel i had originally requested. The rep was very helpful and polite and catered to exactly what i was looking… Read Full Review

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★★★★★

“Exstremely helpful”

Written on: 21/07/2016 by Annetteandrew51 (1 review written)

She did what she promised and came back to me with the updates of the hotel b, as I was quite disappointed that the price had gone up since I booked it on line. I would definitely recommend a fried to this service. As I said I was not expecting to pay more then I saw on line but as its my birthday, I paid the extra expenses… Read Full Review

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★☆☆☆☆

“Very bad after sales services. No help at all”

Written on: 21/07/2016 by Sowat (1 review written)

No after sales service and no help at all with the collapse of Lowcost holidays… Read Full Review

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★★★★★

“Excellent Service”

Written on: 21/07/2016 by Ogle57 (1 review written)

I would like to say that I received a fantastic service. Very Friendly and confident sales agent. All holiday document received within the hour… Read Full Review

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