Holiday Gems Reviews - www.holidaygems.co.uk

★★★★★
4.5 / 5
9389
93.2% of users recommend this
? Ask our helpful community of experts about this product or company
Holiday Gems - www.holidaygems.co.uk - Ask a question now

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

★★★★★

“ticks all the boxes thank you”

Written on: 08/06/2016 by Rylang178 (1 review written)

very helpful went smoothly… Read Full Review

Report this review
★☆☆☆☆

“Big deception booking via sales agent”

Written on: 08/06/2016 by Bap1609 (1 review written)

Placed a holiday order for 10 nights via website which included online discount. Received a call from a sales agent stating holiday had gone up by 20%, so looked at alternative. Booked for 9 nights for more money. on receiving the invoice I noticed no discount was applied, online I would have received £60 discount and as I went through a Cashback site online I lost that money as well. So I'm out of pocket by over £100, by booking via callback from agent. So be warned do not book via sales… Read Full Review

Customerliaison's Response to Bap1609's Review

Written on: 09/06/2016

This appears to be an online order and no payment is taken when the order is submitted. The orders processed are on a request only basis. Once orders are received by our office, should we not be able to honour the booking at the web price we will call the client to offer any suitable alternatives which is then up to the client to accept or not. You have chosen to accept the alternatives and the booking confirmed on that basis. Any cash back must be obtained from the relevant company used and not via Holiday Gems. This matter has been addressed through our formal complaints procedure

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Outstanding helpful service ”

Written on: 08/06/2016 by Jantony35 (1 review written)

I originally booked a holiday from this company within the budget I had been allocated through work, this no longer was available due to not being able to update the live pages over bank holiday . I was a bit sharp about the pages not being updated at regular times,however the lady I spoke to was more than helpful and managed to find me an alternative well below my budget thank you very much. But you need to ensure for future not to advertise something except card payments send out… Read Full Review

Report this review
★★★★★

“Very good service, all staff were very helpfully and...”

Written on: 08/06/2016 by Jbjo (1 review written)

Very good service, all staff were very helpfully and friendly… Read Full Review

Report this review
★★★★★

“The best service! ”

Written on: 08/06/2016 by Garrisonvp399 (1 review written)

The service provided was outstanding. I loved the fact that she noticed how important this holiday was as a surprise 10th wedding anniversary for my husband and made this her priority as well. Thank you so much, couldn't have done this without you!… Read Full Review

Report this review
★★★★☆

“thank you holidaygems”

Written on: 08/06/2016 by AlannahVelez316 (1 review written)

Very easy to book if you know what your looking for ,I booked with an agent, I was happy with the service he provided… Read Full Review

Report this review
★★★★★

“Fantastic ”

Written on: 08/06/2016 by FisherMcKinley243 (1 review written)

Very helpful and professional clearly spoken and responded quickly to my needs thanks very much. I also recommended to my friend and she has now booked herself and to is very impressed… Read Full Review

Report this review
★★★★★

“The agent was great communication resolved the...”

Written on: 08/06/2016 by UrielMead209 (1 review written)

The agent was great communication resolved the situation with no problems made my booking easy and pleasant great worker and guy regards… Read Full Review

Report this review
★★★★☆

“Simple booking, friendly operator AGP179CP”

Written on: 07/06/2016 by 110Coffey (1 review written)

Great range of hotel options available to us & kept to our planned budget. Listened and found what seems the right holiday for us… Read Full Review

Report this review
★★★★★

“Excellent customer service ”

Written on: 07/06/2016 by MikeyHumus (1 review written)

Hi Excellent customer service today. Worked his socks off to get us the holiday we really wanted. Phoned me back within minutes of my initial contact and gave some really good advice for future reference Was friendly without sounding false and was professional throughout. Full marks !!!!… Read Full Review

Report this review
★★★★★

“Helpful telephone staff”

Written on: 07/06/2016 by 315Salazar (1 review written)

Very helpful and really understanding about some of the issues that came up. All were dealt with promtly and effientiantly. Very friendly and patient when discussing our holiday. We have recommended Holiday Gems to family and friends. Flight tomes were probably our biggest hurdle but as we have no yime constraints it was dealt with quickly… Read Full Review

Report this review
★★★★☆

“What a lovely lady ”

Written on: 07/06/2016 by Doyleln310 (1 review written)

Really happy hope this holiday meets what I am expecting as this is a end of school exam holiday for daughter and he lady that is booked With bent over backwards to help and I thank her for that as a single parent you al system want to try your best… Read Full Review

Report this review
★★★★★

“Excellent service ”

Written on: 07/06/2016 by brCarter477 (1 review written)

I have to admit I was slightly nervous booking through this site as I have never used them before. I didn't like waiting for a call back to confirm everything as normally when I book something it's confirmed immediately. However!!! I was completely put at ease. He was polite,friendly and did everything he could to make sure we had the best deal. Thank you for being so helpful. All that remains for us to do now is to enjoy our holiday… Read Full Review

Report this review
★★★★★

“lady i booked holiday with”

Written on: 06/06/2016 by angiemac72 (1 review written)

the lady I booked holiday with agent 137NE was so helpful and really went above and beyond to help.really happy with price an service thank you I would highly recommend your company to family and friends.so straightforward no going all around the place to book holiday… Read Full Review

Report this review
★★★★★

“Excellent service ”

Written on: 06/06/2016 by Hammond408 (1 review written)

Agent AGP172 - this agent has dealt with me on a number of occasions and this time was as efficient and helpful as the previous times. I am really happy with the end package that I recieved and I will be booking again. Excellent service… Read Full Review

Report this review
★★★★★

“Excellent customer service ”

Written on: 06/06/2016 by SheilaAndShirley (1 review written)

Agent 143 is brilliant! She's so helpful and made our booking a pleaseure!… Read Full Review

Report this review
★★★★★

“LPT154”

Written on: 06/06/2016

The lady i spoke to is a credit to your company. She explained everything competantly and thoroughly. Answered all my questions and worries i may have had. She made sure my stay was going to be comfortable even down to making sure i would not have to change rooms as i would be away for 3 mths. Please extend my thanks to LPT154… Read Full Review

Report this review
★★★★★

“Outstanding Customer Service”

Written on: 06/06/2016 by IsisTrujillo (1 review written)

Despite the lack of poor timing to call back whilst I was in the shower and also being cut off from the advisor. We still managed to go through with the booking and saved a bit of money whilst doing so. Our advisor was excellent and very informative and would have no hesitation with booking with him again… Read Full Review

Report this review
★★★★★

“Excellent service”

Written on: 06/06/2016 by 129Sanchez (1 review written)

Very helpful young man assisted through all booking and dealt with queries immediately and effectively. Very impressed and would definitely use again… Read Full Review

Report this review
★★★★★

“Great Knowledge, Understanding, Helpfulness and...”

Written on: 05/06/2016 by DeanEmbley101176 (1 review written)

It goes to show the knowledge and empathy speaking with an adviser is far greater then booking online through a website. It was a pleasure booking my holiday today with a pleasant, fun and very professional holiday adviser, who has kick started our holiday 7 weeks before we travel. Great Job and many thanks!!… Read Full Review

Report this review
overview