Holiday Gems Reviews - www.holidaygems.co.uk

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★★★★★
4.5 / 5
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★★★★★

“Excellent service”

Written on: 17/07/2014 by Suekerr (1 review written)

Well done to Agent 124, pleasure to speak to her… Read Full Review

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★☆☆☆☆

“Poor service, down graded my room without my knowledge”

Written on: 17/07/2014 by RobertFiona (1 review written)

My origonal booking was changed from a double superiour room to a standard twin room without my knowledge. This room faced a busy street and we had trouble sleeping. This was done by Tony162 We will NEVER book through holiday gems again, our holidy was ruined… Read Full Review

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Customerliaison's Response to RobertFiona's Review

Written on: 18/07/2014

Thank you for your comments. However, you have complained formally on 16 July 2014 and the matter is being investigated as per our acknowledgment. We have advised that you will receive resolution within 28 days and this will be concluded at that time.

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★★★★☆

“excellent service”

Written on: 17/07/2014 by O'Keefeuy376 (1 review written)

I booked with Drew (125) and received excellent service. We received by email all the necessary documentation and information about the cruise. This will be our first cruise with NCL… Read Full Review

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★★★★★

“Sharm el Sheikh”

Written on: 17/07/2014 by Joanna131 (1 review written)

Excellent service, nothing was too much trouble in sorting out our booking...thank you very much.!!!… Read Full Review

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★★★★★

“Great service and price”

Written on: 17/07/2014 by 206MacLean (1 review written)

Called on Monday, got a cheap holiday flying out on Thursday, call lasted a total of 10 minute!!!!! Couldn't believe how easy and cheap it was, would totally recommend Holiday Gems, thanks for everything… Read Full Review

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★☆☆☆☆

“Check in”

Written on: 17/07/2014 by Strongyi86 (1 review written)

Where was my bar code to check in on priority I had to check in manualy for over an hour not very good… Read Full Review

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Customerliaison's Comment

Written on: 17/07/2014

As we are unable to access the booking from the information provided, please would you email the customer liaison department so that the issues may be addressed. Not all airlines have a bar code on the e ticket and we shall need to ascertain the facts before posting a response or resolving privately.

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★★★★★

“Charlie176”

Written on: 16/07/2014 by elster2020 (1 review written)

Charlie176 this lady did a fantastic job for us, very competent and made the whole booking go very smoothly. Would defo recommend Holiday gems to a friend and make sure they asked for her… Read Full Review

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★★★★☆

“good straight forward”

Written on: 16/07/2014 by DanielleDriscoll (1 review written)

booked on internet then got a call to say price was wrong and had to pay another 30 pounds but as i had such a good dael any way couldnt really refuse so far service has been prompt ,shall see how holidays goes and get back to you well done holiday gems… Read Full Review

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★★★★★

“excellent service helped me get the best deal”

Written on: 16/07/2014 by kylie75 (3 reviews written)

i phoned looking for holiday i had saw online, it was a bit more expensie than i had wanted to spend but she helped me get the best deal for my money. she was friendly and helpful and i would recommend to my friends roll on 3 weeks time for my holiday… Read Full Review

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★★★★★

“excellent service helped me get the best deal”

Written on: 16/07/2014 by kylie75 (3 reviews written)

i phoned looking for holiday i had saw online, it was a bit more expensie than i had wanted to spend but rachael helped me get the best deal for my money. she was friendly and helpful and i would recommend to my friends roll on 3 weeks time for my holiday… Read Full Review

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★★★★★

“perfect”

Written on: 16/07/2014 by danj31 (1 review written)

It was very easy to book and my agent Christie 158 was very helpful and pleasant to deal with. I will certainly be booking again!… Read Full Review

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★★★★★

“was extremely happy with Krystal (code 155). Having...”

Written on: 16/07/2014 by Smithzn38 (1 review written)

was extremely happy with Krystal (code 155). Having had some bad luck regarding our accomodation booking with someone else, it was nice to talk to someone I could understand and who put me at ease. The booking of my holiday with Krystal was simple straight forward and pain free. Very refreshing. One again thanks!!!… Read Full Review

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★★★★★

“Was absolutely fantastic in helping us with our holiday”

Written on: 16/07/2014 by jayjay1234 (1 review written)

Was very pleased with how Chritstie 158 help us with choosing our holiday package and getting what we require with absolute minimal fuss. She talked us through what was on offer and available to us then helped us choose the right deal at an absolute bargain price too. Would highly recommend them to other people and would definitely choose a holiday package with them in future. She was extremely polite and friendly on the phone and was brilliant in following up to make sure that we had received… Read Full Review

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★★★★★

“Excellent Customer Service”

Written on: 16/07/2014 by Bob50 (1 review written)

I have booked with Holiday Gems before, but this time more people were involved in the booking the advisor took time to help me. It was a struggle to find what I wanted for ten people but the advisor took his time and went out of his way to help me. After a couple of hours of hard work we were finally booked. So I just want to say Thank you… Read Full Review

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★★★★★

“Great service”

Written on: 16/07/2014

Really good , efficient service. Clear instructions and polite customer service I would definitely recommend to my friends and family… Read Full Review

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★★★★★

“VERY GOOD ADVICE AND HELPFULL ”

Written on: 16/07/2014 by Greta111 (1 review written)

Would just like to thank KAYDEN175 at holidaygems on my successful booking of a holiday he offered as much help as he could with good advice, and offered me a great deal on a holiday! which i booked after him giving me quotes on a few holidays. Will deferentially be using this guy again for a holiday to be booked… Read Full Review

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★★★★☆

“AGENT 142 SHARM”

Written on: 16/07/2014

After booking on the site i had recieved a call to say that the flight was no longer avalible at the price i booked. The sales consultant was very efficient and understanding of how stressful this was becoming, and made sure i understood completely what the issue was. I was currently at work and she was very accomodating and called me back with information rather than me staying on the phone. Very friendly service! I would have given 5 stars for the sales consultants customer service, however… Read Full Review

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★★★★★

“agent 164 was extremely helpful”

Written on: 16/07/2014 by Rebhep69 (1 review written)

I found the holiday we wanted but needed to speak to an agent. Agent 164 was really friendly and helpful she answered all my queries and booked our holiday quite quickly for me I was very impressed with the customer service… Read Full Review

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★★★★★

“excellant service”

Written on: 16/07/2014 by MANOHARMALHAN (1 review written)

THE AGENT WAS VERY EFFICIENT IN DEALING WITH THE BOOKING. SHE WAS VERY CLEAR WITH MY REQUIREMENT AND TOOK A LOT OF CARE AND PHONED BACK AS SHE PROMISED. ON RECEIPT OF OFFICIAL BOOKING, WHEN I FOUND DISCREPANCY OF OVERCHARGE OF £41, SHE WAS VERY APOLOGETIC AND MADE IMMEDIATE REFUND. MANOAHR MALHAN… Read Full Review

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★★★★★

“very good service”

Written on: 16/07/2014 by McMahonnj1991 (1 review written)

great help off agent No 124 really on the ball no hesitation in booking and would use company again . cheers… Read Full Review

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