Holiday Gems Reviews - www.holidaygems.co.uk

★★★★★
4.5 / 5
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★★★★★

“Couldn't do more...”

Written on: 10/11/2014 by Tom.miles91 (1 review written)

The member of the team that I spoke to was more than helpful with my requests! Was a very last minute booking to say the least and it went right to the wire but it was sorted in time! Have to say on this occasion he went beyond the call of duty, great member of the team and particularly like the call backs, only something simple and maybe something you might expect but it's the little things that really count... Wouldn't hesitate to book again or recommend a friend!!… Read Full Review

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★★★★★

“Very hard working Sales Rep!!”

Written on: 10/11/2014 by Hvward (1 review written)

After an initial disappointment missing the holiday we wanted we got a call from Agent 138 who listened to what we needed and slogged away all day to try and find us a suitable alternative. Nothing was too much trouble and I'm delighted that she eventually found us something. Thanks Agent 138. We're looking forward our family holiday!!… Read Full Review

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★★★★★

“excellent service”

Written on: 10/11/2014 by woody1944 (1 review written)

very helpful original holiday not available at the price, managed to offer a different holiday, within our original price. when it was not what as what we required. managed to get exactly what we initially wanted, at a reasonable price… Read Full Review

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★★★★☆

“Agent 135”

Written on: 10/11/2014 by darcyj1301 (2 reviews written)

Agent 135 was very helpful and considerate. Thank you for your patience...l am looking forward to my trip and hope it is as good as the booking experience. Thanks again 135! I only found the contact telephone numbers frustrating.. Overall a good experience… Read Full Review

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★★★★★

“Agent 152”

Written on: 10/11/2014 by Roth265 (1 review written)

the operator was very helpful and even called me back when I said I had found the same thing cheaper when in fact I was looking at another board deal and holiday gems was the best option. Very honest and interested in giving best deal… Read Full Review

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★★★★★

“brilliant ”

Written on: 10/11/2014 by McAllisterzw411 (1 review written)

Agent (160) thank you so much… Read Full Review

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★★★★★

“Wow what a Gem”

Written on: 09/11/2014

My sales consultant 137 was totally awesome. She not only got us the holiday we wanted but she also got us an extra night. She was very helpful from start to finish. I couldn't of asked for more… Read Full Review

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★★★★☆

“Smooth transaction”

Written on: 09/11/2014 by homeseven (1 review written)

No hassle with booking our holiday. The rep was easy to talk to and made everything quite clear with the details recieved my travel documents within half an hour of speaking to her… Read Full Review

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★★★★★

“hotel booking”

Written on: 09/11/2014 by gaHolden261 (1 review written)

Agent phone code 135 has just booked a hotel in Sharm for us. We were offered a very good rate. It entailed several call backs which she made as promised. I am very impressed with the service I received. It is a last minute booking so as long as the hotel voucher comes through as promised I will definitely use your company in the future… Read Full Review

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★★★★★

“Polite Helpful and Efficient”

Written on: 09/11/2014

When we contacted Holiday Gems we had a query regarding an increase in price between two adverts for the same holiday and the staff member said he would look into it and get back to us. Within 20 minutes he was back on the phone with a compromise price which was very acceptable, not only had he been as good as his word in getting back to us but he had worked well on our behalf. A Travel Agent can't do better than this and not only was this gentleman efficient but he was mannerly and pleasant… Read Full Review

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★★★★★

“Very helpful ”

Written on: 08/11/2014 by YusufReeves413 (1 review written)

i am very happy with the help I revived the adviser cudnt do enough to help she spent a lot of time trying to find what I was looking for I am more then pleased with the help and advice that i reseved… Read Full Review

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★★★★★

“Agent 171”

Written on: 08/11/2014 by Woodfs350 (1 review written)

Excellent & hasel free service. Very pleased & have already recommended… Read Full Review

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★★★★★

“booking”

Written on: 08/11/2014 by EmelyNorwood (1 review written)

what a pleasure it was to deal with the holiday gems agent175 very helpful and when he said he would ring back within 20mins he did and explained what documents that he was e-mailing has I had not yet had e-mail he called back later and checked all the information with me .which is a first by any company I have dealt with in the past first class service… Read Full Review

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★★☆☆☆

“ what a let down”

Written on: 07/11/2014 by AntonioCastro342 (1 review written)

My main concern with this company and the reason why I won't use them again is the cost they charge for hold luggage. Four days before I was due to fly out I had to ask for my flight confirmation ( no it wasn't in the junk mail) and only then did I notice there was no suitcases booked in. I have been told by the company that the £70 charge is for admin charges as well as the luggage but at no point did they tell me to go direct to Monarch where it would be considerably cheaper. I could have… Read Full Review

Customerliaison's Comment

Written on: 10/11/2014

Unfortunately, we are unable to access a booking in your name. If you would please email the customer liaison department the issue will be investigated.

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★★★★★

“good service”

Written on: 07/11/2014 by daveandsophie (1 review written)

Many thanks to Agent175 for helping to sort out our holiday booking. He was very helpful and he made sure we got the best deal. Thanks again… Read Full Review

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★★★★★

“very happy very helpfull”

Written on: 07/11/2014 by michaelwoody (1 review written)

Agent 175 helped me with my booking. very helpfull even recomended late checkout for me.somthing i never thought asking for. Polite and helpfull. Agent175 a treat to deal with. thanks… Read Full Review

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★★★★★

“Excellent service”

Written on: 07/11/2014 by Vancea109 (1 review written)

Excellent service booking our holiday to Poland next March… Read Full Review

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★★★★★

“customer service at its best”

Written on: 07/11/2014 by malindadawkins (1 review written)

very helpful nothing was to much trouble and found us a great deal Realy went out of the way to deal with two separate bookings… Read Full Review

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★★★★★

“Great efficient and honest service”

Written on: 07/11/2014 by Steveandtanya (1 review written)

Agent 175 phoned this morning to explain that our holiday flight costs had gone up since we booked. He suggested we could book direct with Ryanair to see if that would be cheaper. Took his advice and saved over £100, Not many company's are that honest or efficient. He confirmed everything quickly with me and had a lovely manner on the phone. We will still use Holiday Gems to book our accommodation for this upcoming holiday. We have used Holiday Gems on numerous occasions in the past and will… Read Full Review

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★★★★★

“customer service”

Written on: 06/11/2014 by Gutierrez1966 (1 review written)

Very good service so far. Seemed polite, professional and courteous… Read Full Review

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