Holiday Gems Reviews - www.holidaygems.co.uk

★★★★★
4.5 / 5
8645
93.5% of users recommend this
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★★★★★

“Best price on internet!”

Written on: 27/01/2016 by MarleyRose (1 review written)

the person I dealt with was exceptionally helpful, friendly and enthusiastic to help me. I scoured the internet for days to try and get the best price for my hotel on a half board basis, looked at hundreds of sites, including all the "biggies" but Holiday Gems was the cheapest by at least £200! Will recommend to family and will use again in the future. Great that I could just pay a deposit just now of £5 each!… Read Full Review

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★★★★★

“great service as usual ”

Written on: 27/01/2016 by Kane138 (1 review written)

Prompt,friendly and helpful. Have used them before and will again… Read Full Review

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★★★★☆

“She phone me the next day to confirm my holiday...”

Written on: 27/01/2016 by 385Schroeder (1 review written)

She phone me the next day to confirm my holiday details, The price had gone up a bit, what I was a bit unhappy about but she had already found the next best price and she phoned back when she said she would, very friendly and helped the best she could… Read Full Review

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★★★★★

“Looking good,feeling good totally relaxed ”

Written on: 26/01/2016 by southernkev (1 review written)

Superb service from sales assistant extremely efficient and professional Helping me from start to finish as this was the first time I've booked a holiday myself. returned telephone conversation as requested If holiday is half as relaxing as the booking process recommending your company will be a certainty… Read Full Review

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★★★★☆

“Very kind and helpful”

Written on: 26/01/2016

Very helpful and kind, willing to help you choose the best thing for your needs and patient when doing so. Quick and efficient when dealin g with my booking, payment and confirmation! Very pleased so far . Rd159… Read Full Review

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★★★★★

“Love Holiday Gems”

Written on: 26/01/2016 by Essencei283 (1 review written)

This is the second holiday I have booked with holiday gems and will be booking another one in a couple of months.  The member off staff I spoke to on the phone was very helpful explaining my holiday details and letting me know all the important information I needed to know. Thankyou… Read Full Review

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★★★★★

“SB159”

Written on: 26/01/2016 by Chloejay192 (1 review written)

When booking my holiday I was very happy with the communication from holiday gems and this member of staff was so pleasant and so helpful and went out of their way to help me with a problem that occurred when booking my holiday. All documents and confirmations where sent over straight away after the phone call. Overall excellent service and can't wait to go on my holiday now. Excellent prices compared to other websites too, and the option of paying a deposit is very helpful when short on money… Read Full Review

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★★★★★

“The whole booking procedure was quick and efficient,...”

Written on: 26/01/2016 by Jazlynn319 (1 review written)

The whole booking procedure was quick and efficient, friendly and so easy, I hope I will be using it again, well done.exe… Read Full Review

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★★★★★

“First time but not the last.”

Written on: 25/01/2016

A very easy,no fuss experience. The web site was easy to use and the back up call was friendly and relaxed. I would not hesitate to recommend Holiday Gems… Read Full Review

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★★★★★

“Very Helpful”

Written on: 25/01/2016 by Hancocklq158 (1 review written)

I recently booked a holiday with Holiday Gem. This agent rang me the following day to complete the booking. I could not fault her, she was knowledgeable, professional, courteous and more that helpful. I would definitely be using this service for my future holiday… Read Full Review

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★★★★★

“Greta service, thanks”

Written on: 25/01/2016 by AllenMeyer377 (1 review written)

I booked using Holiday gems, The price was great and the service was excellent. Very easy to deal with, would use them again. the person I dealt with  was my contact, he was knowledgeable and very helpful, I hope to use him again for my next booking… Read Full Review

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★★★★☆

“long wait but helpful LJG187”

Written on: 25/01/2016 by Cats4mum (2 reviews written)

After 35 mins waiting for someone to pick up from customer service I was not pleased BUT when the agent did answer she was extremely helpful and dealt with all my "holiday booking problems" in a respectful and professional manner...could not have asked for better help. She even emailed me the info again but as I was having problems receiving the full information she said she would also post it just to make sure. My biggest problem with Holiday Gems is the wait time for after sales. I have… Read Full Review

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★★★★☆

“Lsh 170 was very helpful and responded quickly to my...”

Written on: 25/01/2016

Lsh 170 was very helpful and responded quickly to my quieries… Read Full Review

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★★★★☆

“very helpful rep sf170”

Written on: 25/01/2016 by Addison294 (1 review written)

Called to book couldn't get exactly what we was looking for however the member of staff took time to find something similar even arranged to call me back once I'd decided if I wanted to go ahead after checking with the other members of our travelling party. Couldn't fault the member of staff at all. However I will point out like I did to the rep you can never ever get the price quoted from the Web page at time of booking they always call you to tell you flight prices have increased etc other… Read Full Review

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★★★★★

“Excellent customer service”

Written on: 25/01/2016 by Cooper440 (1 review written)

Very helpful, quickly took details of holiday required and telephoned back with the best deal i have found for this holiday. Gave me lots of advice regarding flights,luggage allowance, check ins and how to save money both on the booking, hol insurance and trips whilst abroad. Very friendly and suggested if i was unsure of anything to ring back at any time which made me feel relaxed about travelling without my husband as this is the first time in 20 years so was a bit apprehensive. Excellent… Read Full Review

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★★★★☆

“Disappointed in some of customer service providers.”

Written on: 24/01/2016 by wallaces (1 review written)

Booked the holiday and got a message back from Lewis who said he couldn't get us on any of the 2 numbers. Lewis had never attempted to call. Sian called us and we wrote her a message and immediately she contacted us and sorted everything all out. Well done Sian who phoned us at every turn and kept us updated. … Read Full Review

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★★★★★

“Booking a holiday”

Written on: 24/01/2016 by Glorianna (1 review written)

I was very surprized how quickly the holiday was arranged. The only thing i did not realise that the hotel was so far from the airport my mistake although it takes longer on the coach because of dropping off holiday makers. It seems if you went by taxi it would take half the time. … Read Full Review

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★★★★★

“JF1522101”

Written on: 24/01/2016

The member of staff went above Nd beyond to ensure that we got the right holiday forvthenrigjt price. The deal she managed to find was amazing The only thing i didn't like and this was both the fault of your staff was that the website gives a price and then that price cannot be held at the time of booking via your website. Coming from an IT background myself I would have thought that you could link your system real time to avoid this confusion . It would also reduce your staff costs as there… Read Full Review

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★★★★★

“Andy148”

Written on: 24/01/2016 by Halseyjx365 (1 review written)

He is well prepared and knows his job best. He ask us all about the flight and accommodation plus given us some other tips which you need most thanks… Read Full Review

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★★★★★

“Very prompt service”

Written on: 23/01/2016

Agent 175 was extremely helpful and returned our calls promptly… Read Full Review

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