Holiday Gems Reviews - www.holidaygems.co.uk

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★★★★★
4.5 / 5
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★★★★★

“Your call center staff took all the stress out of our...”

Written on: 14/08/2014 by SkodaOctavia (1 review written)

Your call center staff took all the stress out of our booking experience. While fully explaining each part of the process in detail so we understood exactly and what to expect to happen next including up to our holiday. We felt in control all the time with no sales pressure being applied. We have nothing negative to add and now feeling happy we have a holiday to look forward to… Read Full Review

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★★★★★

“Brilliant customer service from Agent 142 R,...”

Written on: 14/08/2014

Brilliant customer service from Agent 142 R, definitely deserves a promotion! … Read Full Review

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★★★★★

“Agent 152”

Written on: 14/08/2014 by hoppas (1 review written)

Although the flight prices went up after being quoted a previous on line Price. Which i think is misleading and the website should be updated live in order to prevent this. She was excellent and helpful and a credit to your company… Read Full Review

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★★★★★

“Very SATISFIED / HAPPY ”

Written on: 14/08/2014

Consultant ​156 I was very happy with the service I had been provided - Ryan had gone above and beyond to help me get the best deal. I found him very thorough and extemely helpful - I am not off on my Holiday on 29th September, having to get it at a better deal than expected Thank you Ryan I would definately recommend this to anyone who is looking for a good deal, and helpful polite travel agents Regards Sasha Smith … Read Full Review

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★★★★★

“Easy booking with Drew maddon”

Written on: 14/08/2014 by JayvionRodriguez (1 review written)

I have just booked a holiday with the named representative drew maddon who was fabulous, efficient and gave great customer service and is an asset to your company. Regards Aimee cadman… Read Full Review

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★★★★★

“Great Service, kelly171 was very helpful”

Written on: 14/08/2014 by Rachealhall (1 review written)

Great service, the operator who assisted was lovely and nothing was too much trouble. She did everything she said she would and found us exactly what we were looking for. Would definitely use again, thank you… Read Full Review

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★★★★★

“Excellent Service”

Written on: 14/08/2014 by rooncity (1 review written)

Krystal was excellent at helping me in what I wanted and any problems that came up she dealt with them superbly and always had my interests as her 1st priority. Would not hesitate to use Holiday Gems again and would request Krystal in person phone 155 … Read Full Review

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★★★★★

“jacks the best”

Written on: 14/08/2014 by 52Wright (1 review written)

Your operator num 126 is amazing i would definitely recommend you guy's the only part in not happy with is paying for bags to go out with & then come back !! Bad bad Ryanair!! What do you think we would do ? Come back without a case !… Read Full Review

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★★★★★

“Travel Agent Review”

Written on: 14/08/2014 by Erickz1953 (1 review written)

The agent was extremely efficient, polite and helpful. She found information for us which, at the point of our weekend enquiry, was not available, and she called us back. She tried to get the best deal for us, she wasn't pushy, but encouraging and engaging. Ref. No. 124… Read Full Review

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★★★★★

“Very efficient. Thought that your agent 124 deserves a...”

Written on: 14/08/2014 by vjGriffin339 (1 review written)

Very efficient. Thought that your agent 124 deserves a special mention for her knowledge and efficiency… Read Full Review

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★★★★★

“easy no haasle ”

Written on: 14/08/2014 by MaryO'Grady236 (1 review written)

phoned at 9 in the morning done and dusted at 10 past very quick very easy all so very helpfull in every way thank you and will defo use again for my next holiday thanks Agent 124… Read Full Review

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★★★★☆

“easy and fast”

Written on: 14/08/2014

Decent booking experience, only downside is that the flights i initially selected online were not available at the same price when i was contacted the next day costing me an extra £25pp. The agent who i spoke to (Fin: 104) was really sweet and actually advised that if i booked the flights myself it would work out cheapest which i did via eDreams, appreciated this. Overall i would recommend but probs best to call initially and secure the deal rather than wait for a callback the next day… Read Full Review

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★★★★★

“FANTASTIC SERVICE FROM START TO FINISH”

Written on: 14/08/2014

I WAS VERY HAPPY WITH THE SERVICE I RECEIVED FROM HOLIDAY GEMS, THE PERSON I SPOKE TO WAS VERY EFFICIENT AND WAS QUICK TO COME BACK WITH THE HOLIDAY I REQUESTED AT A SATISFACTORY PRICE.I WILL DEFINATELY CHOOSE HOLIDAY GEMS AS A BOOKING AGENT AGAIN SOON, I REALLY CANT THINK OF ANYTHING NEGATIVE TO SAY… Read Full Review

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★★★★☆

“straight forward.112”

Written on: 14/08/2014 by RosaNoonan (1 review written)

Told the advisor what I wanted. Got it no messing about… Read Full Review

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★☆☆☆☆

“Useless from start to finish”

Written on: 13/08/2014 by MrNH (1 review written)

From booking, this company are an absolute nightmare. Advertising isn't clear, extras all over the place, ripping you off all the way down the line, from baggage that should have been included and then you have to brow beat them into admitting they were in the wrong, to issues that should have been resolved in house like HAVING to buy allocated seating for the return or you will not get your return boarding cards, having to print them when in resort. This was blamed on the airline, fair enough… Read Full Review

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Customerliaison's Response to MrNH's Review

Written on: 14/08/2014

Thank you for your comments. However, we would clarify the issues raised. The boarding passes cannot be printed before departure due to the airline restrictions. You do not have to purchase seats if you are prepared to print in resort. That is your choice. All inclusive is a board basis in the accommodation. Our Customer Service line is not a premium number and does not incur extra costs. If there were any issues with any aspect of your booking, we would appreciate an email to the customer liaison department so that they may be investigated. As you have remained anonymous, we unfortunately, cannot access your booking.

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★★★★☆

“Helpful agent”

Written on: 13/08/2014

Agent 137 was extremely helpful whilst booking recent holiday. Very friendly and spent time looking for the best flight times to fit in with my requirements .i will recommend the company.. Many thanks… Read Full Review

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★★★★★

“First time user”

Written on: 13/08/2014 by 116Baldwin (1 review written)

I have never used this company before but I will be using them again. I was impressed with the swift response that Agent 112 gave to me. Although there was an initial problem with the booking he quickly overcame it and made sure that I had everything covered for e relaxing holiday. Thank you all… Read Full Review

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★★★★★

“Very cheap amazing deal. Krystal (phone code 155) was...”

Written on: 12/08/2014 by Donna1412 (1 review written)

Very cheap amazing deal. Krystal (phone code 155) was so helpful and phoned me back exactly when she said she would. She was fab and gave me great faith in using this site in the future… Read Full Review

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★★★★★

“helpful friendly a joyful”

Written on: 12/08/2014

I have to say the service I have just received bass been the best I have had friendly helpful and a real treat thankyou, I would have no problem in highly recommending yourselves again, from start to Finnish the service was good, and I felt that there was a genuine interest in what I wanted for my holiday, within my budget.every part was explained clearly from flights to accommodation and rooms.thank you 175 hope I get you again… Read Full Review

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★★★★★

“Amazing customer service ”

Written on: 12/08/2014 by Kyzmeak (1 review written)

Just booked my holiday, after a lenthly process of going back and forth with payment issues it was all sorted in the end. Got a good price and the member of staff I was dealing with went above and beyond to get my holiday booked, evening staying behind more than half an hour after his shift had finished!… Read Full Review

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