Holiday Gems Reviews - www.holidaygems.co.uk

★★★★★
4.5 / 5
10102
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★☆☆☆☆

“BEWARE OF THIS COMPANY”

Written on: 17/05/2017 by _dawn_ (1 review written)

BEWARE BOOKING WITH THIS COMPANY READ REVIEWS very rarely sell a holiday for price advertised very bad customer service can take unto 72 hours to respond to email once they got your money not interested in helping you would never use again terms and conditions say cancelation policy never offered to customers booked a holiday tried to cancel gave 7 months notice and basically i will get nothing back DO NOT GIVE THIS COMPANY YOUR MONEY i will update the outcome on all sites… Read Full Review

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★★★★★

“Great customer service and best prices! ”

Written on: 16/05/2017 by AgataDudo (1 review written)

I've recently bought holidays through Holiday Gems. has been very helpful and polite in the whole booking process, came up with many additional solutions. Can't recommend him enough! I will definitely be using Holiday Gems in the future… Read Full Review

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★★★★☆

“Booking ”

Written on: 14/05/2017

Staff member handled our booking well. The only downside was that the price we saw on the website was not the price we paid, the company call you back to confirm bookings and when holiday gems called us back the price had gone up. We were told this was due to the website not being live ? No money was taken from my card until I agreed the price on the phone and I could have cancelled with no charge if I wished. … Read Full Review

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★★★★★

“service with sunshine”

Written on: 13/05/2017 by 471Boyle (1 review written)

received excellent customer service and resolved an issue which was not anyone fault except airline. would recommend to friends and family… Read Full Review

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★★★★☆

“we had to pay £150 for doctor also transfer did not...”

Written on: 12/05/2017 by betdavies123 (2 reviews written)

we had to pay £150 for doctor also transfer did not turn up we had to pay also the did/nt accept the ATOL CERTIFICATE… Read Full Review

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★★★★★

“I would use Holiday Gems again”

Written on: 12/05/2017 by Charlene_K (1 review written)

Very pleased with the service I received. Despite our calls being cut off she called me back straight away, responded to emails very quickly and generally made my experience very pleasant - especially compared to other holiday booking providers.I will come back for my next holiday!… Read Full Review

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★★★★★

“Agent 152”

Written on: 12/05/2017 by JoseDriscoll (1 review written)

very helpful and efficient service, would recommend to friends… Read Full Review

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★★★★★

“Saturday Afternoon Service”

Written on: 07/05/2017 by scCrabtree35 (1 review written)

I contact the company late in the day yet MAN160 was cheerful, bright and helpful. It is the first time I have used the company, but would do so again and I would recommend them to others. Thanks for a very positive experience at the end of a long day from a helpful and cheerful young lady… Read Full Review

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★☆☆☆☆

“Slow to Respond to Queries”

Written on: 04/05/2017 by 449Slattery (1 review written)

I would not recommend this site to book a holiday on - there are so many extra costs that are advertised as included in the booking and then when you do book you find you have to pay for extra baggage allowance, holiday transfers etc. If you have to ring to alter a booking or any changes you are told to put your query into an e-mail which has a supposed 72 hour turnaround but you are kept waiting for over a week and your query is still not answered. The customer service leaves a lot to be… Read Full Review

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★★★★★

“SPU173”

Written on: 04/05/2017

The service I had was first class. I first phoned up to enquire about the holiday I was told they would phone me back in 10 minutes, which he did. He was very articulate, and I had no problem understanding, his diction was very clear.. I finally ended up by booking the holiday , and I am now looking forward to it… Read Full Review

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★★★★★

“great freindly service ...”

Written on: 03/05/2017 by McClure133 (1 review written)

great service very friendly AC183 found us best flights and hotel that suited are needs would recommend to my family and friends Thanks… Read Full Review

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★★★★★

“Great to speak to someone who knows there job instead...”

Written on: 30/04/2017 by Hayley15042017 (1 review written)

Great to speak to someone who knows there job instead of online forms I always like to speak to someone before parting with money… Read Full Review

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★★★★★

“Fabulous ”

Written on: 28/04/2017 by JaylenMcQueen1961 (1 review written)

He was honestly a god send, I was losing all will and he found a lovely hotel the flights I needed and all within budget absolute pleasure to deal with. Let's hope the holiday matches the booking experience and we'll all be happy! … Read Full Review

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★★★★★

“very good service”

Written on: 27/04/2017 by bobby1942 (1 review written)

very good and professional service, would be happy to use you again… Read Full Review

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★★★★★

“Thank you Agent 152”

Written on: 24/04/2017 by spSherwood276 (1 review written)

We have just booked our first holiday with Holiday Gems. We are so looking forward to what looks to be a fantastic holiday, and at an amazing price too. I was called today by agent 152 to confirm everything, she even had a look to see if there were cheaper flights for us. so far, I have been really impressed by this company, Thid is the first time we have used Holiday Gems. I will definitely be recommending Holiday Gems to all my family and friends… Read Full Review

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★★★★★

“Excellent”

Written on: 21/04/2017 by Blackpool2010 (1 review written)

Very helpful with booking my last minute holiday the person I dealt with was very patient and understanding as i am not computer literate.thanks a lot… Read Full Review

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★★★★★

“Well worth doing”

Written on: 18/04/2017 by Cristiano3 (1 review written)

I had the agent help me with my booking she was very helpful and explained the breakdown of the cost and how the booking and company works. I was more than happy with how she delt with my booking and would definitely give her a 5star in customer serivice. Thank you very much for your help… Read Full Review

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★★★★★

“Great help, good prices”

Written on: 14/04/2017 by JettMorris366 (1 review written)

Well I have to say how helpful MAN160 was in doing my booking great communication so easy to book and very reasonable prices will defo be using again as I got great peace of mind that everything was done together thank you… Read Full Review

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★☆☆☆☆

“Name Change Charges ”

Written on: 14/04/2017 by KeshawnNash (1 review written)

An inquiry into Name Change charges, came back with an Holiday gems £80.00 Admin charge and what ever the the company the name change was with charged, worked out more that we actually paid for the holiday and Rynair charge £110.00 for name change was cheaper buying a new flight. they should be ashamed… Read Full Review

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Customerliaison's Comment

Written on: 19/04/2017

Unfortunately, any changes made after confirmation are at the costs of the supplier plus an admin fee. Charges by the suppliers are a matter over which we have no control.

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★★★★★

“Choose Holidaygems”

Written on: 13/04/2017

I discovered Holidaygems online when booking a last minute break to the Canaries. From start to finish I received excellent customer care and service . I was contacted within a day and emailed all the information I needed. My flights hotel and transfer all ran smoothly and the hotel exceeded my expectations of a 3 star. I noticed some of the reviews were a bit negative but my experience was 100% positive and I would recommend Holidaygems to anyone and will defiantly choose them next time I… Read Full Review

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Summer Sun 2017 - Mark Warner