Holiday Gems Reviews - www.holidaygems.co.uk

★★★★★
4.5 / 5
7559
94% of users recommend this
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★★★★★

“Very pleased with the way she handled all my enquiries...”

Written on: 03/04/2015 by KristinMacKinnon275 (1 review written)

Very pleased with the way she handled all my enquiries , would recommend Holiday Gems to friends . Nothing was too much trouble… Read Full Review

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★★★★☆

“Generally pretty happy”

Written on: 03/04/2015 by Gordonr75 (1 review written)

Great value up until I was told price would go up £30 per head. Feels like a bit of a scam. Would have been happier if the real price was quoted, not put up once leave and parking have been booked. Agent very good, friendly and seemed to know his stuff… Read Full Review

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★★★☆☆

“poor website”

Written on: 02/04/2015 by billutd (1 review written)

i have been booking my holidays with holiday gems for several years now,the prices with holiday gems are really good compared to other travel agents, the only down sides are 1 the holiday gems website which is very poor and i think needs a good overhaul to be in line with other holiday websites 2 charging debit card fees holiday gems are the only travel agents who have charged me debit card fees when booking holidays,this said i find admin are very helpful once your holiday has been booked… Read Full Review

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★★★★★

“happy days”

Written on: 02/04/2015 by MauriceWatson (1 review written)

Fantastic help from staff. Got best price really helpfull thanks… Read Full Review

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★★★★☆

“Holiday Gems in Prague”

Written on: 02/04/2015

Just had a 3 day break in Prague organised by Holiday Gems - good value and good service. No complaints at all… Read Full Review

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★★★★★

“Telephone conversation”

Written on: 02/04/2015 by Cullen3 (1 review written)

They couldn't have been more helpful when there was a problem with one of the flights when booking our holiday to Lanzarote recently. Her telephone manners and speech clarity were excellent… Read Full Review

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★★★★☆

“Very efficient and helpful service”

Written on: 01/04/2015

Very impressed by your agent as she was very informative and efficient. Her knowledge of the travel industry is excellent and this comes over with the information she provided leading us to book our holiday. I would recommend your company based on the service I received today… Read Full Review

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★★★★★

“Very friendly and helpful”

Written on: 01/04/2015 by May271 (1 review written)

Sian (153)the rep I spoke to for Holiday Gems could not do enough to help me and found the holiday I had chosen cheaper by suggesting I go a day later, she even rang me back when I mistakenly cut her off by dropping my phone… Read Full Review

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★★★★★

“Friendly, very helpful”

Written on: 01/04/2015 by einorajukneviciute (1 review written)

Very polite, enjoyed talking, just a brilliant service. I would definitely recommend to a friend or family. thank you Agent175… Read Full Review

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★★★★★

“a good travel agent”

Written on: 01/04/2015 by jimpe (1 review written)

Very good service, staff very helpful did everything i wanted would recomend and will use again thank you… Read Full Review

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★★★★★

“Always good service”

Written on: 01/04/2015

I have used Holiday Gems for several years . The service has always been excellent. The reps are professional , knowledgeable , , helpful and friendly… Read Full Review

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★★★★★

“absolutely super service!!”

Written on: 31/03/2015 by locallink (1 review written)

I can't thank them enough for her determination to book me a holiday to Barbados, it was getting late into the evening & all sorts of problems prevailed but they kept trying. Nothing was too much trouble. She ended up staying much later than her shift time & when the email finally came through very late she sent it to me so I wouldn't be worrying overnight. What brilliant service - nothing was overlooked I was kept informed along the way & given different options. I would definitely book… Read Full Review

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★★★★★

“First class service”

Written on: 31/03/2015

The service provided was first class and sorted out the holiday requirements at short notice. We now have a VFM holiday with great travel times and a first class hotel. Well done… Read Full Review

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★★★★★

“Excellent Service”

Written on: 31/03/2015 by Moochele (1 review written)

I had a specific hotel in mind however the dates and airport were open. I left all to the sales team. Within an hour I had a really good quote that fulfilled my brief. The holiday was booked and I can't wait to go. All of the documents were sent through. I have checked in and just need to pack my case. I was impressed with the friendliness coupled with professionalism of the operator. I will (and have already) recommend the firm to others and shall not hesitate to use again… Read Full Review

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★★★★★

“hols”

Written on: 31/03/2015 by kaz789 (1 review written)

They were a great help in choosing our holiday many thanks… Read Full Review

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★★★★☆

“She was very helpful, friendly and efficient!”

Written on: 31/03/2015 by willx241 (1 review written)

She was very helpful, friendly and efficient!… Read Full Review

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★★★★★

“extremely helpful and efficient ”

Written on: 31/03/2015 by aangiewalsh (1 review written)

As I had made an error on room choice online I was pleased to find that they were extremely helpful and efficient quickly sorting my error and booking the required rooms. She went the extra mile and found flight numbers for me in order to arrange transfers for separately booked flights. This is the fourth year we have used Holiday Gems and we will continue to use for future holidays as you always exceed our expectations with pleasant staff who are willing to go the extra mile to ensure… Read Full Review

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★★★★★

“Very easy”

Written on: 31/03/2015 by maisieclyde07 (1 review written)

Booking the holiday was very easy as everything was explained first time round and I didn't have to ask for clarification of any area, this made decision making so much easier, I didn't have to waste time considering if this was the holiday that my spouse and I really wanted. I normally forget some question(s) and have to call back later but the whole process was very efficient and a pleasant experience for a change as I have had some problems in the past with booking holidays over the… Read Full Review

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★★★★☆

“Very helpful”

Written on: 31/03/2015 by dwMorrison402 (1 review written)

The rep was very helpful and plesent to talk to thanks again for your help… Read Full Review

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★★★★★

“Charlie could not be more helpful Charlie had...”

Written on: 31/03/2015 by Self434 (1 review written)

Charlie could not be more helpful Charlie had extensive knowledge of the holiday destination in and gave us some excellent advice on what to do. Charlie also had good knowledge of the hotel complex which made making the final decision much easier… Read Full Review

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