Holiday Gems Reviews - www.holidaygems.co.uk

★★★★★
4.5 / 5
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★★★★☆

“holiday”

Written on: 27/01/2017 by Samir356 (1 review written)

Found Agent152 really helpful today while she booked our holiday for us Really polite nice .very good… Read Full Review

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★☆☆☆☆

“disappointed”

Written on: 27/01/2017 by Batesgo428 (1 review written)

After booking holiday 1 passenger unable to go. Not been able to change passenger although same holiday still for sale throughout the whole year. New flight for 1person is more than the holiday itself! unusal that a big airline will not allow change of name on a flight… Read Full Review

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★★★★★

“Holiday booking”

Written on: 25/01/2017 by Ash-blade (1 review written)

I booked a holiday on line with Holiday Gem found it quite easy to do The next day Holiday gem phoned me. He told me they was a problem with the hotel,after speaking with me he managed to sort the problem out to my satisfaction, found him to be very helpful and friendly and would use Holiday Gem again … Read Full Review

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★★★★★

“easy way to find and book a great holiday”

Written on: 25/01/2017 by lancemurray (3 reviews written)

once again booking through holiday gems, so easy. great staff… Read Full Review

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★★★★★

“excellent service given to date”

Written on: 23/01/2017 by digitdave (1 review written)

Most efficient agent, despite issues with phone she guided me through the booking & assisted me most efficiently. Even thogh we lost phone signal 3 times she helped get best deal with total curtousy & efficicency. Thank you… Read Full Review

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★★★★★

“Excellent Service”

Written on: 23/01/2017 by stewartmox (1 review written)

We telephoned and had in mind a trip to the Far East to also visit friends. Not only did the agent offer alternatives, where we have a multi centre vacation she was knowledgeable around the area, referring to a colleague occasionally, she arranged upgrades and was able to find a package deal which we couldn't believe and extend a few days in-between for us to roam freely. Will definitely be my first stop in future for long haul. Agent was also helpful when we had further queries following… Read Full Review

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★☆☆☆☆

“cancellation”

Written on: 23/01/2017 by dempster613 (1 review written)

The worst mistake in my life in booking holiday with Holiday Gems.co.uk based in Stockport. I booked to go to Corfu in May and paid depot of £360 on a holday for two costing approx £640. Within 4 days I was supplied with voucher for hotel issued bysome comany in Dubai ! I phoned to ask about transport to Hotel and was told I would have to pay for a voucher. When I asked if there would be any rep at Airport or Hotel the answer was no.I As my partner andI are both in our 80's I felt I was out… Read Full Review

Customerliaison's Response to dempster613's Review

Written on: 24/01/2017

As this review is anonymous we are unable to give a factual response or investigate the claims made. We would recommend that an email is forwarded to our customer liaison team for attention. That said, we use many suppliers and brokers who have head offices in other worldwide locations, we do not have reps in resort in an effort to maintain low costs for our clients but our suppliers have ground handlers and 24/7 emergency numbers for any assistance required. Cancellation must be writing for legal obligations and once a booking is confirmed becomes immediately liable for any cancellation fees as we have already paid non refundable costs on your behalf. There is no cooling off period on any travel related booking. We are fully bonded members of The Global Travel Group which is a legally accepted alternative to ABTA. Further your package would have been fully protected under the ATOL scheme. Our staff will always assist should you need assistance prior to departure and we regret that a tailor made holiday made you uncomfortable in any way.

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★★★★★

“brilliant customer service”

Written on: 22/01/2017 by gillianbenjamin (1 review written)

I have booked with holiday gems twice recently and have to say I am very impressed with speed of speaking to a representative and the efficiency of making a booking. Highly recommended. … Read Full Review

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★★★★★

“AGENT 152”

Written on: 22/01/2017

Having had many unpleasant experiences whilst booking holidays I found AGENT 152 a breath of fresh air to deal with. She listened to my requests and dealt with them speedily and effectively. Her telephone manner was pleasant and courteous. A credit to Holiday Gems… Read Full Review

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★★★★★

“speedy efficient and helpful”

Written on: 22/01/2017 by Jimmyb350 (1 review written)

First time i have booked with this company, found the agent very efficient polite and helpful no negative feedback at all i would definitely recommend this company… Read Full Review

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★★★★★

“Pw172”

Written on: 22/01/2017 by McQueensq91 (1 review written)

Excellent customer service really helpful and friendly booked my holiday in no time and at great price highly recommend to anyone… Read Full Review

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★★★★★

“Malia Bay beach hotel Crete ”

Written on: 21/01/2017 by JonasWooten128 (1 review written)

Thanks for helping us to book this holiday which we are so excited about, he helped us to achieve the very best price and advised us on all aspects of the travel arrangements Thank you… Read Full Review

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★★★★★

“speedy efficient and helpful”

Written on: 20/01/2017 by biinx (1 review written)

First time i have booked with this company, found the agent very efficient polite and helpful no negative feedback at all i would definitely recommend this company… Read Full Review

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★★★★★

“staff are excellent”

Written on: 20/01/2017

we have just booked another holiday with gems and once again the person we booked with on the phone was extremely polite went through every detail to make sure we understood every part of our booking he is very professional in his manner and listens very well we are very pleased with your staff thank you… Read Full Review

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★★★★☆

“found staff very helpful they found a better deal than...”

Written on: 20/01/2017 by hwMcElroy476 (1 review written)

found staff very helpful they found a better deal than the original quote… Read Full Review

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★★★★★

“Great service”

Written on: 20/01/2017 by Howe402 (1 review written)

I found him attentive he found me exactly what I was looking for at a reasonable price, I would certainly be booking with you again Thanks… Read Full Review

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★☆☆☆☆

“Absolute joke of a company ”

Written on: 19/01/2017 by Aidan1971 (1 review written)

Do not book any holiday with this company The price you get when on their website will increase after 24 hours, in my case by £180. The we discover that no luggage is included, tried to put two cases in and they wanted £116. With other charges our holiday went from £1500 to over £1900 in 3 days. Called them to discuss and they hung up on me Joke of a company, DO NOT PART WITH YOUR MONEY WITH THIS COMPANY YOU WILL BE TAKEN FOR MORE… Read Full Review

Customerliaison's Response to Aidan1971's Review

Written on: 20/01/2017

This appears to be an online order and no payment is taken when the order is submitted. The orders processed are on a request only basis. Once orders are received by our office, should we not be able to honour the booking at the web price we will call the client to offer any suitable alternatives which is then up to the client to accept or not. No payment is taken until our client agrees to the new costs. As we ‘tailor-make’ packages this does not automatically include a luggage element. Our website is clear on every page of the order process that bags are an optional extra. This is further reiterated in the terms and conditions to which you agreed when submitting your order. Our staff do not terminate calls if our clients have an issue of any type and we must refute that this was done without cause.

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★★★★★

“The person I dealt with was a pleasure to speak to...”

Written on: 19/01/2017 by Kiersteny499 (1 review written)

The person I dealt with was a pleasure to speak to very friendly and helpful and I would most certainly come back again I have also given your details to my friends for there holidays this year. Thanks … Read Full Review

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★★★★☆

“A big thank you for all your help, everything printed...”

Written on: 18/01/2017 by theflyingscotsman2017 (1 review written)

A big thank you for all your help, everything printed off and looking forward to my holiday. You are a star and a great asset to your company Thank you P.S. Already have two Friends from work looking for holidays on your website… Read Full Review

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★★★★★

“Agent PW172 is a credit to his company, I feel that I...”

Written on: 18/01/2017

Agent PW172 is a credit to his company, I feel that I was probably one of the worst customers he has ever come across, I only had half the information needed to make a booking and repeatedly had to go back to find out more information, the agent took it all in his stride and went out of his way to facilitate my requirements often offering advice and making suggestions. He was totally professional at all times, if our holiday is half as good as your agent then we are in for a fantastic holiday… Read Full Review

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