Holiday Gems Reviews - www.holidaygems.co.uk

★★★★★
4.5 / 5
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93.1% of users recommend this
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★★★★★

“She called us today and spent plenty of her time on...”

Written on: 29/08/2016

She called us today and spent plenty of her time on the phone with me. She took the time and the trouble to deal with all my questions including the help my disabled husband would need. She has since updated us with emailed copies of everything and we look forward to getting hard copies by post. Everything she has said she will do has been done thus far and we are very happy with her manner, and her customer care and would not hesitate in recommending her very highly indeed… Read Full Review

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★★★★★

“Called spoke with karenm and he was amazing so helpful”

Written on: 29/08/2016 by 325Maynard (1 review written)

Called spoke with karenm and he was amazing so helpful… Read Full Review

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★★★★★

“Really good and fast service from (GB182) ”

Written on: 28/08/2016 by Martin183 (1 review written)

I was very nervous about calling this company and unsure but i had a few questions and they answered them with the reply i needed, the lady reassured me about the company and what I'm protected over, she got the same deal as online but cheaper and quicker booking, I'm visiting majorca and she was very help full and what information i needed about going there flights etc… Read Full Review

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★★★★★

“He was friendly helpful and efficient. He helped me...”

Written on: 27/08/2016 by Maheryl177 (1 review written)

He was friendly helpful and efficient. He helped me correct an error on my part without charge. Not travelled yet but so far very impressed… Read Full Review

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★★★★☆

“Our first holiday with gems and so far impressed....”

Written on: 27/08/2016 by 268Jackson (1 review written)

Our first holiday with gems and so far impressed. Staff were very thorough and informative.....and not pushy… Read Full Review

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★★★★★

“booking holiday”

Written on: 27/08/2016 by cazmiz (1 review written)

very helpful travel agent, she was very good and booked holiday and sent all our confirmation documents within twenty minutes. thank you… Read Full Review

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★★★★★

“Fantastic staff and great company”

Written on: 25/08/2016 by 2167stan (1 review written)

I spoke with a lady on Wednesday to enquire about a holiday to Corfu and she really went the extra mile to get us a holiday. We are a party of 3 , myself and my husband and my widowed friend. We wanted a two bedroom apartment if possible as we didn't want our friend to feel isolated, as she has not been widowed very long. She was most understanding and sympathetic to us and managed to book us exactly what we wanted. … Read Full Review

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★★★★★

“holiday booking experience with tfs153sp”

Written on: 25/08/2016 by vpMurdock58 (1 review written)

Very pleased with whole experience,friendly and efficient staff. WOULD USE AGAIN… Read Full Review

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★★★★★

“Excellent service received”

Written on: 25/08/2016 by Leicesterspire (1 review written)

Came across this site on search engine. The same package was £200+ more on other sites.Booking was very straight forward online and I received a confirmation phone call the following day. The outward flights had increased by £5 each,which was not a deal breaker,and the agent was very friendly. I have received all documentation by email.I will definitely check them out for any future holidays… Read Full Review

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★★★★★

“another smooth booking”

Written on: 25/08/2016 by ron2 (2 reviews written)

this must be about the fourth or fifth time we have booked with this company and on each occasion we were very happy with the service.Our agent was very patient,efficient and understanding.She answered all my questions with no problems. will be back… Read Full Review

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★☆☆☆☆

“Not very professional ”

Written on: 25/08/2016 by AylinSchroeder35 (1 review written)

Rude staff. Tried telling me the price of the flights had increased when i asked why he got very defensive and ended up hanging up on me. Booked the holiday elsewhere for the price i originally found it at!… Read Full Review

Customerliaison's Comment

Written on: 25/08/2016

We sincerely apologise for any lapse in our service. However, as the review is anonymous, we are unable to investigate and check the details. We would appreciate an email so that we may address the matter

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★★★★★

“Fantastic”

Written on: 25/08/2016 by JasiahCorcoran1957 (1 review written)

I cant thank you enough for all your hard work in securing our holiday, I will be using you again for sure. Thanks… Read Full Review

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★★★★★

“great service!!”

Written on: 25/08/2016 by Griffithkd22 (1 review written)

She was precise understanding helpful and patient.She processed my booking quickly and correctly.Well done… Read Full Review

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★★★★★

“great service in making a booking”

Written on: 24/08/2016 by pgAlexander1994 (1 review written)

Good service, courteous and helpful… Read Full Review

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★★★★★

“GREAT SERVICE ONLINE/PHONE ”

Written on: 24/08/2016 by Zanex388 (1 review written)

GREAT SERVICE ON THE PHONE ,I WAS CONTACTED WITHIN 24Hs AFTER MY BOOKING I WAS GIVEN ALL THE INFORMATION I REQUIRED FOR THE HOLIDAY ,ALL STAFF WERE VERY FORMATIVE WITH THEIR ANSWERS TO MY QUESTIONS - I WAS A BIT NERVOUS ABOUT WAITING FOR MY CONFIRMATION BUT AS STATED THEY CONTACTED ME THE NEXT DAY WOULD DEF RECOMMEND THIS COMPANY TO FAMILY MEMBERS WHO NEED TO BOOK A HOLIDAY REGARDS… Read Full Review

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★★★★★

“great service provided in rectifying Cashback problem”

Written on: 24/08/2016 by RoryGardner1984 (1 review written)

very polite, and professional in dealing with the matter.. great service. just what you need. hope to use again… Read Full Review

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★★☆☆☆

“No documents”

Written on: 24/08/2016

After booking online, the follow up phone call was fine. All booking info agreed. Very nice man who I felt was very helpful at the time. Received a confirmation email and voucher for transfers but nothing else. ..... No invoice no flight info no accommodation info, no confirmations. I called 3 times over the next 4 days to be told each time I would be sent by email. The third call revealed they had got my email address incorrect, which was amended, however still received no emails. Not sure how… Read Full Review

Customerliaison's Comment

Written on: 24/08/2016

We apologise for any lapse in our service. However, as the review is anonymous, we are unable to give an informed response. If you would email our customer liaison department the matter will be investigated and addressed.

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★★★★☆

“(KDALC)”

Written on: 23/08/2016 by hdScott480 (1 review written)

I was very happy with the help and information I received and the endeavour the staff put in to find me the best alternative deal and kept aware and uptodate of proceedings.I have told family and friends to ring holiday gems rather than book online this seems to be a better option as the information is live… Read Full Review

Tsquare1942's Comment

Written on: 23/08/2016

I agree fully

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★☆☆☆☆

“Deep disapointment with Holiday gems financial dealings”

Written on: 23/08/2016 by JSBrev (1 review written)

I have been deeply disappointed by HOLIDAY GEMS with the whole financial conduct of my holiday booking. My holiday has been cancelled due to flight cancellation by Monarch and when I asked for a refund, Holiday Gems offered to pay £1142.71. This is £246.29 (£258.18 if card charges are included) less than I have paid them. They have given no detailed breakdown of of this charge, despite being asked for it. All they have said is that I will have to claim this from my holiday insurance. I was… Read Full Review

Customerliaison's Response to JSBrev's Review

Written on: 24/08/2016

Thank you for your review. The matter has already been referred to our customer liaison department who will investigate the issue and respond privately. We are assured that this will be done as soon as possible.

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★★☆☆☆

“upgrade poor”

Written on: 23/08/2016 by Roberts417 (1 review written)

we have just returned from our holiday in lanzarote at los tulipanes which you upgraded our apartment, the apartment was clean but the overall look of the old dirty oven and fridge didnt do the place any justice the bathroom wasnt much better with a rusty looking area around the bath these areas in need of an upgrade and torn towels left out in bathroom… Read Full Review

Customerliaison's Comment

Written on: 24/08/2016

Unfortunately, we act only as agents and do not contract with the hotel directly. However, if you submit a formal complaint this will be referred to our suppliers for investigation.

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