Holiday Gems Reviews - www.holidaygems.co.uk

★★★★★
4.5 / 5
93.9% of users recommend this
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★★★★★

“Super service”

Written on: 08/10/2014 by emmastewart73 (1 review written)

This is the first time we have used this site and the service from the man we dealt with (agent 126) was really good. Everything explained really well and my questions answered well. I would use this company again for such good service and would recommend to friends as well… Read Full Review

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★★★★☆

“Really helpful and booking made super quick”

Written on: 08/10/2014 by sohal (1 review written)

Agent 126 was very helpful and knowledgeable about the resort. He answered all my questions and booked my trip for me very quickly. He also gave me tips for when I am away. Definitely went above and beyond… Read Full Review

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★★★★☆

“Excellent service”

Written on: 08/10/2014 by Stella481 (1 review written)

Thanks to operator 138 for her help in sorting out my holiday. First time I've used Holiday Gems and I wasn't quite sure how it worked. She suggested alternatives but we agreed my original plan would work best as it gave me more time on holiday due to flight times. She gave me re-assurance about wheelchair assistance at airport and advice on hand luggage. Now I'm looking forward to going away. Thanks… Read Full Review

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★★★★★

“off to prague ”

Written on: 08/10/2014 by LuisHull251 (1 review written)

[name removed] agent 143, was very helpful and prompt, and was able to change my departure and arrival airport from the UK , easily, and there wasn't much of a price difference involved. The purchase went through smoothly. Prague has been on my "to do " list for a year now and I'm really please to be going… Read Full Review

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★★★★★

“unlimited guidance and advice”

Written on: 08/10/2014 by Wilky71 (1 review written)

You've heard of a personal shopper? Well Kayden Spencer was a personal travel agent. He thoroughly checked sites, availability and best deals adding his own personal experience for consideration. We feel he has totally relaxed us about the choice we finally made. Top man, top result… Read Full Review

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★★★★★

“Agent 148”

Written on: 08/10/2014 by Griffin187 (1 review written)

The site is very easy to use. I received a Excellent service from [name removed] , he was very helpful and professional and made booking a holiday stress free and simple. Many thanks :)… Read Full Review

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★★★★★

“fantastic”

Written on: 07/10/2014 by Mara388 (1 review written)

Your staff member rang me back as agreed and was polite and helpful everything about the details of the holiday was explained very clearly i will be telling other people to book with your company… Read Full Review

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★★★★★

“AGENT142RJUST BOOKED ”

Written on: 07/10/2014 by lindylouwal (1 review written)

JUST BOOKED MY ACCOMODATION TODAY TO PORTUGAL THROUGH HOLIDAYGEMS AND IT WAS VERY EASY THE AGENT MADE IT GO VERY SMOOTHLY WITH GREAT VALUE FOR MONEY I WILL DEFENATLY BOOK THROUGH THESE AGAIN AND WOULD RECOMEND THEM TO FRIENDS AND FAMILY… Read Full Review

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★★★★★

“Very person centred holiday approach”

Written on: 07/10/2014 by N4ts9784 (1 review written)

[name removed] - code 135 dealt with my enquiry and got me a great deal for going away with my family. She arranged for me to split my deposit payments. I mentioned about my grandson having autism and she advised me if the express shuttle for transfer to hotel. Would highly recommend as the prices are fantastic… Read Full Review

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★★★★☆

“best deals and great service from Agent 148”

Written on: 07/10/2014 by SueDeery (1 review written)

excellent service from sales dept. Agent148 was great and got me the best deal for a tailored package that no one could beat, I would happily recommend. disappointed with customer service department who left me hanging on hold for 35 minutes on 2 separate occasions at a cost of 10p per minute with no response. I emailed with no response and I am £7 out of pocket… Read Full Review

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★★★★★

“great/great/great”

Written on: 07/10/2014 by dotty01 (1 review written)

they was very help full would use them again I would tell family and friends to use them agent 137 was geat we booked a holiday did not go though so I got a phone call from 137 she got us a cheap holiday… Read Full Review

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★★★★☆

“Agent 135”

Written on: 06/10/2014 by Casnova (1 review written)

The service was extremely prompt and assistance in booking an alternative to our first choice was excellent. Will definitely use Holiday Gems again and happy to recommend to everyone. Assistant was very polite and courteous and called back each time as promised. A pleasure to deal with. Thanks again… Read Full Review

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★★★★★

“Winter Break”

Written on: 06/10/2014 by abroley (1 review written)

Just booked a Winter getaway with Agent 152, customer service was exceptional, helpful, courteous and friendly, tahnk you so much! [name removed]… Read Full Review

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★★★★☆

“charlie 176”

Written on: 06/10/2014 by ElisaDalton (1 review written)

easy to navigate around the site,prompt reply once the initial booking is done.Couple of hiccups but nothing major and easily sorted out.Charlie was very helpful on the phone to get us the best deal.Ive just recommended my friends to the site as they are looking to join us on holiday… Read Full Review

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★★★★★

“fantastic service providers, all you need”

Written on: 06/10/2014 by easterngirl (1 review written)

agent 112, [name removed] made this a very, quick pleasant and friendly experience, detailed to me in full all costs and what i had to do... great customer service… Read Full Review

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★★★★★

“excellent service”

Written on: 06/10/2014 by nnnnnnnn (1 review written)

my original holiday i booked over the weekend was not available so your agent offered me alternative bookings and at the end of our discussion she saved me over £200,she was proffessional andcompetent and i would recommend holiday gems to anyone… Read Full Review

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★★★★☆

“excellent customer service”

Written on: 06/10/2014 by Lorenzou88 (1 review written)

i booked my holiday a couple of days ago couldnt find one anywhere but agent 112 was brilliant he found us the best deal and was quick and super efficient as well will be booking through holiday gems in the future. thanks to agent 112's hard work me and my family are off to cala de mallorca next may for 10 days i like the fact the agent 112 explained everything to me and offered extras like hold luggage etc but didnt make me feel like i was pressured to take it,the only thing i would have liked… Read Full Review

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★★★★★

“tenerife 2015”

Written on: 06/10/2014 by pudboy123 (1 review written)

spoke to Agent(137) on the 6/10/2014 to book a holiday to tenerife she was friendly helpful and efficient we got sorted in a very short time with a full understanding. well done Agent 137. … Read Full Review

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★★★★☆

“Warm Friendly Staff ”

Written on: 06/10/2014 by K50AYE (2 reviews written)

After making my booking on line last night ... I was surprised at the quick response it says 24/48 hours this was with 14 excellent service Agent 112 rang me the cost of the flights had increased but the agent made enquiries about other flights but unfortunately no other flights on the date we wanted but the package was still excellent value ... so decided still to go ahead I was very pleased with Agent 112 ... Very pleasant caring manner (wish more people were like this) ... He went… Read Full Review

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★★★★★

“Agent 137 was really helpful, she called me straight...”

Written on: 06/10/2014 by avwoody (1 review written)

Agent 137 was really helpful, she called me straight back, was very efficient, straight talking and easy to deal with. thanks very much, we are really looking forward to the holiday!… Read Full Review

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