Holiday Gems Reviews - www.holidaygems.co.uk

★★★★★
4.5 / 5
9244
93.2% of users recommend this
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★☆☆☆☆

“Appalling customer service. ”

Written on: 15/05/2016 by qqHagan272 (1 review written)

The customer service received from this company was appalling. I was rang and told that there was no seats left on the flight, when I queried as to why they were still available online the tour operator told me I had only selected one seat not two and there was only one left. As the destination I wanted was unavailable I asked if he could have a look for holiday elsewhere as long as it was a lively area and asked if there was anywhere he could recommend to which he responded "the world is a… Read Full Review

Customerliaison's Comment

Written on: 16/05/2016

Thank you for your review and we sincerely apologise for any lapse in our sales service (not customer services which is after sales). If you would please email our customer liaison department we shall ensure that the matter is addressed through our internal procedures.

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★★★★★

“excellent work ”

Written on: 15/05/2016 by Ryder168 (1 review written)

MY trip to Barcelona was dealt with very professionally and when said theyd ring you back they did and I liked that well done holiday gems, we have also got a trip to the Algarve booked with you too… Read Full Review

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★★★★★

“Great service ”

Written on: 14/05/2016 by LaureneLb (1 review written)

She was a great help and managed to find us the best deal. Would definitely be using holidays again… Read Full Review

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★★★★★

“175pfo”

Written on: 14/05/2016 by Alanna225 (1 review written)

175pfo was excellent help finding are hoilday fantastic service really helpful will defenatly book my next hoilday with hoilday gems so friendly… Read Full Review

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★★★★★

“Very helpful people”

Written on: 14/05/2016 by Gaynor1971 (1 review written)

LP154 felt with my holiday and did a fantastic job, thank you,I would definitely recommend holidaygems to friends and family… Read Full Review

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★☆☆☆☆

“The price you see is NOT the price you pay (agent bcn172)”

Written on: 14/05/2016 by Michaelrevill (1 review written)

Put simply, the website quotes a nice low price to hook you in, then they call you and tell you it's going to be more expensive because the flights have gone. Basically, even once you've placed your order, keep looking until they call you and confirm the price. Don't get excited. It doesn't help that they sit on your order for a couple of days, which only increases the chance of a price rise. The member of staff I dealt with was cocky and lacked empathy. Not happy with my experience at… Read Full Review

Customerliaison's Response to Michaelrevill's Review

Written on: 16/05/2016

Thank you for your review. It would appear that your issue was addressed by two senior managers and a full explanation given of the process with alternatives being given should these not be acceptable. We do regret that we have been unable to resolve the matter to your satisfaction.

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★★★★☆

“Bcn188 was very helpful”

Written on: 14/05/2016 by 251Mitchell (1 review written)

Bcn 188 was very helpful… Read Full Review

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★★★★☆

“Trumps again!! Holiday Gems”

Written on: 14/05/2016 by lfQuinn91 (1 review written)

Excellent service on last holiday booking, so here again. Last time who again would have got my booking but told she was away on holiday sadly. However she was very helpful with all necessary information equally as helpful. Will certainly recommend to a friend on all aspects of the holiday bookings l have Made so far!, … Read Full Review

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★★★★★

“Always great service”

Written on: 13/05/2016 by Dede001 (1 review written)

Once again received wonderful, stress free service to arrange my holiday. Provisionally booked online, was followed up promptly, who arranged my extras without any fuss. Have always been attended to by lovely friendly staff. Have used your services several times and will continue to do so. Down side - probably because you are now so popular it takes longer to answer the phone, but it's not really a hardship… Read Full Review

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★★★★★

“Fantastic service again”

Written on: 13/05/2016 by Cerihoppo (1 review written)

Booked with holiday gems last year and again this year. Fantastic service from a very knowledgeable adviser who is a credit to the company. Answered all the questions I had to ask quickly and professionally. Would recommend this company to anyone!… Read Full Review

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★★★★★

“quick exalent and very helpful well use again thanks ”

Written on: 13/05/2016 by Littleje338 (1 review written)

your member of staff was very helpful after picking up the phone everything I needed was done in about ten mins booked an then confirmation emails come through within about 15 mins price was great not far off what it said on your website really happy with the deal we got thanks for all your help… Read Full Review

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★★★★☆

“Completely Satisfied”

Written on: 13/05/2016

This was a last minute decision to book a holiday and I was very satisfied with the politeness of all staff. Holiday was booked within a few minutes. My only complaint was like a reviewer earlier on - I had to pay another £50 because 3 days had relapsed before I heard from the company… Read Full Review

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★★★★☆

“Mail Travel Booking”

Written on: 12/05/2016

The phone number on the Mail Newspaper Travel booking info was a premium rate number and that put me off at first. I was left in a queue for over 5 minutes but when someone answered it was Holiday Gems. The lady quickly took details of the holiday I was interested in and said she would check availability and phone me back. I liked that. Within 10 minutes she called me back to say it was available, details were taken, deposit paid, and it was as easy as that. She said it would be a few days… Read Full Review

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★★★★★

“Brill sevice and oral communications.”

Written on: 12/05/2016 by Emelia111 (1 review written)

I was pleased with the the service and also with the agent as she was able to guide me through the web site to allow me to see what i was doing also due to iffy connections she contacted me to allow for changes to be made, to the person I dealt with, you were Fantastic, i'll defo be using the sevice again xXx … Read Full Review

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★★★★★

“Agent IBZ172”

Written on: 12/05/2016 by wsO'Neil458 (1 review written)

Sorted out my holiday quickly and was really helpful, very cheap and the chap I spoke to was happy and bubbly and has cheered me up I have already told my mum about it all and we will be using this site again to book another holiday… Read Full Review

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★★★★★

“Quick and efficient ”

Written on: 12/05/2016

Agent PMI172) dealt with my order quickly and efficiently. The cost was more than stated on the website but he did his best and managed to get me the holiday at a similar price by reducing the days away. Overall I am satisfied with the service… Read Full Review

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★★★★☆

“corfu holiday”

Written on: 12/05/2016 by Josea15 (1 review written)

HI I HAVE JUST SPOKEN TO AGENT CFUI72 THERE WAS A PROBLEM WITH MY FLIGHT BUT HE WAS ABLE TO SORT THIS OUT ALSO WAS HELFUL WITH GETTING ME A BETTER ROOM WITH A SEA VIEW IT TOOK A BIT OF SORTING OUT BUT WE GOT THERE EVENTUALLY… Read Full Review

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★★★★★

“Second time of Booking with Holiday Gems and on this...”

Written on: 11/05/2016 by BristolFashion (1 review written)

Second time of Booking with Holiday Gems and on this occasion was phoned by a extremely polite agent and although the Price had gone up from the Initial quote - I was offered a cost effective solution that suited me. The Email containing all the Vouchers and booking Information arrived soon after and everything explained. A real Gem of a Holiday Company - Most definitely my first port of call when booking future breaks. Thanks all … Read Full Review

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★★★★★

“Helpful and nice, made life very easy.”

Written on: 11/05/2016 by Nataliew359 (1 review written)

Helpful and nice, made life very easy… Read Full Review

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★★★★★

“Brilliant communication thank you 1st time booking...”

Written on: 11/05/2016

Brilliant communication thank you 1st time booking with holiday gem but won't be the last Looking forward to are holiday Thanks again… Read Full Review

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