Holiday Gems Reviews - www.holidaygems.co.uk

★★★★★
4.5 / 5
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★★★★★

“Good reliable staff ”

Written on: 03/07/2016

Very helpful member of staff, managed to find me and my family a really good holiday deal for the summer. Very friendly and always responded quickly to emails I sent. I would let my friends and family know of this and I'm sure they will be booking here in the very near future n… Read Full Review

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★★★★★

“PMI152”

Written on: 03/07/2016 by JamiyaRoss (1 review written)

Excelent service thank you regards Stewart… Read Full Review

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★★★★★

“ALC152”

Written on: 03/07/2016

I have just booked a holiday to Benidorm on the telephone,the agent was very pleasant and understanding to our needs.She was very patient and explained everything in great detail to us twice to make sure we understood as we are an older couple. We will be very pleased to recommend Holidaygems to family and friends.There was not anything we didn't like about it we are very happy with the experience… Read Full Review

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★★★★★

“Easy to book”

Written on: 02/07/2016 by KaitlynKenney150 (1 review written)

The website was really easy to use & when we needed advice Nichola was brilliant on the phone line . I have already recommended to a friend Many Thanks… Read Full Review

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★★★★★

“response to advert southport visitor 137 NE”

Written on: 01/07/2016 by holidayjc (1 review written)

Very positive proactive & helpful agent. Holiday was booked & paid for in 20 minutes. Very simple & straight forward… Read Full Review

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★★★★★

“helpfull and efficient”

Written on: 01/07/2016 by Alejandra69 (1 review written)

 Brilliant,she helped me and advised of other holidays,however we both agreed the one i chose was lovely,paperwork came through immediatly and no hassles at all,Thank you… Read Full Review

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★★★★★

“Rang Holiday Gems looking for a last minute break and...”

Written on: 30/06/2016

Rang Holiday Gems looking for a last minute break and was delighted with the service. The agent I spoke to was friendly yet professional and confirmed the holiday we had found on line. Flights and accommodation all booked within a matter of minutes. The agent emailed the details immediately. Excellent Service. Will definitely use this company again… Read Full Review

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★★★★★

“Booking with HolidayGems”

Written on: 30/06/2016

We have still to go on our holiday but if it matches the care and help given on booking the holiday then we are on to a winner The three staff members who assisted with the booking were polite, helpful and friendly Role on the holiday now and hopefully a further five star review… Read Full Review

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★★★★★

“Member of staff was very very helpful. Got all the...”

Written on: 30/06/2016

Member of staff was very very helpful. Got all the answers asked. Brilliant attitude and very cooperative.I shall recommend The staff to context directly via mail. Excellent… Read Full Review

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★★★★★

“Excellent Service. Agent FGRE104 -Finn.”

Written on: 29/06/2016 by Lyricy91 (1 review written)

Basically I fouled up the online booking system and Finn was swiftly on the phone to help me clarify where I had gone wrong. I initially asked for a refund so I could go elsewhere. Finn assured me and then demonstrated her skill by accessing another flight which could be used and then booked them in over the phone. I found this level of assured customer service in this day and age rare and I was very happy with Holiday Gems and the high level of skill and dedication shown by Finn (She… Read Full Review

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★★★★★

“Absolutely fantastic helpful ”

Written on: 29/06/2016 by Nessydcb (1 review written)

Really pleased with the help advice given would defo use again… Read Full Review

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★★★★★

“Very helpful and intuitive!!!”

Written on: 29/06/2016 by 117McLain (1 review written)

  This morning I was helped to book a holiday for me and my three friends.. The girls manner was very good although the line was bad she kept apologising. Your staff member was very professional at all times and and made me aware of baggage allowances that I had no idea of... … Read Full Review

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★★★★★

“Customer Satisfaction - TWIN175”

Written on: 29/06/2016 by IsabelMacKay348 (1 review written)

Booking a holiday with Holiday Gems was a thoroughly pleasant experience. I was impressed by the enthusiasm of the sales person, the knowledge about the holiday I was booking and how thorough and polite they were. Thank you also for the speedy response to my calls and my emails and the reassurance of continued support should I have any further questions… Read Full Review

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★★★★★

“GREAT SERVICE”

Written on: 29/06/2016

Very impressed, my first holiday lone wolfing in the villa supplying my own food. all staff I spoke with were exceptionally helpful. and were always happy to help, I will definitely consider using holiday gem for my yearly excursions from now on! The only downside was finding the point of contact in the first place, multiple emails on the website and on correspondence, however many of these just supplied an out of office directing you to an alternative address which eventually worked. but it… Read Full Review

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★★★★★

“PMI152”

Written on: 29/06/2016 by Ellis273 (1 review written)

Customer advisor was amazing, very polite and helpful and clear about everything… Read Full Review

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★★★★☆

“Late booking to Rhodes.”

Written on: 29/06/2016 by 366Marsh (1 review written)

Not used HolidayGems before, but the person I dealt with  was very professional and explained everything well. A great deal for this All Inclusive holiday. Will def. look to use again… Read Full Review

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★★★★★

“ALC152”

Written on: 28/06/2016 by neelye (1 review written)

HI i would just like to say i have received 1st class customer service from holidagems. the advice and help to get the best holiday for the best price was super. i will certainly use them again and recommend to family and friends. so once again thank you for booking my holiday for me… Read Full Review

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★★★★★

“Excellent sevice ”

Written on: 28/06/2016 by Grandadgorilla1 (1 review written)

after booking a 7 day break for my wife and I in Caleta de Fuste I have nothing but praise for all that were involved ,, this included Holiday gems staff , flight crew , transfer , Apartment staff including reception cleaners etc and also the staff at the hotel where we ate ,, THANKS TO ALL am looking even at 2017 already.. Puerto Caleta apartments was we stayed but ate in the sister hotel Caleta gardens Everything from the scenery , bars ,meals ,attractions especially at the Marina sea lions… Read Full Review

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★★★★☆

“Roman Holiday”

Written on: 27/06/2016 by Happywand3r (1 review written)

A value for money holiday. Although there were a few blips in receiving some documents by email, they were soon sorted out & everything went smoothly. The hotel ( Marc' Aurelio ) is further from the centre of Rome than we would have liked, half an hour by bus/ 10/15 minutes from St Peters, but the facilities & breakfast are good & the staff very friendly & helpful. However the bar & restaurant in the evening are very disappointting. The transfers, Holiday Taxis, were very efficient… Read Full Review

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★★★★★

“very helpful staff”

Written on: 27/06/2016 by nicolaclarke1980livecouk (0 reviews written)

could not fault the member of staff that assisted me on booking my holiday so helpful even got be a cheaper deal would recommend holidaygems and defo use them again… Read Full Review

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