Holiday Gems Reviews - www.holidaygems.co.uk

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★★★★★
4.5 / 5
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★★★★★

“EXCEEDED MY EXPECTATIONS ABOVE AND BEYOND”

Written on: 10/09/2014 by Makailas202 (1 review written)

Today, a lovely lady( agent 142 )provided a service that exceeded my expectations of booking a last minute holiday via a tabloid add. She was not only polite and efficient, but very informative as too the country, customs and climate of my destination. I wish more people were as kind and helpful as her. Many thanks from a lone traveller… Read Full Review

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★★★★★

“104 Finn outstanding service”

Written on: 10/09/2014 by Mansed (1 review written)

Finn was helpful in contacting me with the problem that had occurred, alternative arrangements were sorted out. Thank you very much for your help. I would recommend the company to help with the issues that arose, looking forward to pa weel deserved break in the new year. … Read Full Review

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★★★★★

“Holiday in Canada”

Written on: 10/09/2014 by Bec84 (1 review written)

My partner and I have just returned from the most amazing three week holiday to Canada. There’s not much (if anything) to criticise about Canada from its beautiful scenery and wildlife to the charm of Vancouver. However, I have no doubt that our experience was greatly enhanced by the excellent level of service that we received from the agent. Our three week holiday was spent travelling around various parts of western Canada via different modes of transport. When we approached him we had a… Read Full Review

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★★★★★

“agent no. 3”

Written on: 10/09/2014 by JaylinMcLain (1 review written)

I would like to thank Agent no. 3 in your customer services who was extremely helpful in assisting to re-organise our holiday. we were not able to take up the original holiday but Agent No. 3 kindly took us through the process of re booking for a future date. Customer services depts. often get a 'bad press' but agents like No.3 certainly give the right service… Read Full Review

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★★★★★

“The help I received when booking our holiday from...”

Written on: 10/09/2014 by Brady398 (1 review written)

The help I received when booking our holiday from agent 111 was fantastic. Nothing was too much trouble,I'd recommend him and holiday gems to anyone… Read Full Review

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★★★★★

“good service ”

Written on: 10/09/2014 by paumasterson47 (1 review written)

The adviser gave a very good service as i need to alter my holiday he did this with out fuss… Read Full Review

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★★★★★

“brilliant cant wait to go thank you ”

Written on: 10/09/2014 by ClarissaHuber279 (1 review written)

very helpful not just online but on the phone to cant wait to go away now will post more after the holiday will recommend holiday gems thank you… Read Full Review

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★★★★★

“Effecient, very helpful, and value for money.”

Written on: 10/09/2014 by RoninColeman (1 review written)

Ref: 6886/91319 was excellent put me at ease dealt with all the booking. Helped with suitcases, carpark everything taken care of I found this to be very helpful(I am 70 and partner 65)so needed a bit of help understanding and guidance. Nothing was too much trouble even when I probably asked the same questions about 5 times. He was brilliant. When I had to pay the balance of my holiday I couldn't manage to do this on-line I emailed and explained. Admin/Executive helped me and guided me all… Read Full Review

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★★★★★

“Well done Holiday Gems”

Written on: 10/09/2014

MAX 170 easy to talk to.Calm and assisted/answered my questions re the booking. Well done Max. I would recommend Holiday Gems to friends and family. cheers Liz Gibson… Read Full Review

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★☆☆☆☆

“wouldnt recommend”

Written on: 10/09/2014

i would never use this company again and i wouldnt recommed to anybody,you never anwser the phone and nobody replys by e mail either… Read Full Review

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Customerliaison's Comment

Written on: 10/09/2014

Please advise of your Name, Booking reference and Telephone number and i will contact you regarding any issue you may have.
Kind Regards
Nicky
Admin Manager

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★★★★★

“excellent service”

Written on: 10/09/2014

we have been using holiday gems for some years now and we have always found them reliable and competative, however on this occasion we made a right hash up on our booking fortunatly we were redirected to Agent 178 who sorted all our problems and nothing was to much bother to him, a very well mannered and curteous young man a credit to your company.wish you all the best Agent in your future career from Bill & Eileen… Read Full Review

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★★★★★

“JULIE152 ”

Written on: 10/09/2014 by Humphreyir100 (1 review written)

This is the 3rd time I have booked a holiday with Holiday Gems and I would thoroughly recommend them. The agents are more than helpful and on this last occasion very patient and cheerful waiting for me to make a decision, thank you! Many thanks… Read Full Review

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★★★★☆

“agent112”

Written on: 10/09/2014

This is the first time I have booked with Holiday Gems and spoke to a very well spoken helpful person.He explained why my flight had gone up in price etc He called me back promptly to help me with my card payment and advice on printing out my boarding passes as well. Would recommend to friends… Read Full Review

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★★★★☆

“Good service”

Written on: 10/09/2014 by NatalyaLewis-Alt197 (1 review written)

We booked a trip to Faro the 0previous evening for ourselves and our friends. Unfortunately the airline, Easyjet had put their fares up in the meantime, and so i was contacted with new price. I asked to check with our friends that they were happy with increase and rang back and secured the trip. … Read Full Review

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★★★★★

“Shannon 166 was ace...”

Written on: 09/09/2014 by Rhons10 (1 review written)

The service was excellent from your company, although the price quoted online was different Shannon 166 did everything she could to make sure I was more than happy with my holiday package. I was very impressed that Shannon stayed on the telephone with me as I booked my flights online and gave me a discount code all to ensure I got the best deal and at the best price! I would use your service again and will tell friends and family to do the same. Thank you again Rebecca… Read Full Review

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★★★★★

“fantastic company with a personal service! ”

Written on: 09/09/2014 by TravellingStacey (1 review written)

I have to say I placed an order for a holiday next year which unfortunately didn't go through due to availability and costs had increased. The agent I dealt with was absolutely fantastic and couldn't do enough to find me the same holiday at the price I originally wanted to pay. I had numerous emails and calls within 24 hours of the failed attempt she found me what I wanted for almost the original price!! thank you so much and for actually caring and making it a personal experience. You know… Read Full Review

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Whiteleyswilltravel's Response to TravellingStacey's Review

Written on: 09/09/2014

Agent 137 sorry forgot to mention! !!!!

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★★★★★

“Robbie, agent 111 was brilliant, helpful and...”

Written on: 09/09/2014 by valerijane (1 review written)

Robbie, agent 111 was brilliant, helpful and informative and answered all our queries and concerns, well done, we will definitely use Holiday Gems in future ! We have a fantastic holiday in Spain to look forward to soon ! Thanks Robbie !… Read Full Review

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★★★★★

“Thank u 125”

Written on: 09/09/2014 by Ruther32 (1 review written)

Spoke at length to 125, was brilliant made my life so easy and rang me back within minutes to make sure I got my holiday. Will Defo use again and will reccomend to friends and family… Read Full Review

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★★★★★

“very friendly and helpful”

Written on: 09/09/2014 by jools58sunlover (1 review written)

spoke at length to agent 124 excellent service. sense of humour and patient.very accomodating,she made me feel as if nothing was too much trouble. she took her time and i felt very much at ease with her.very impressed… Read Full Review

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★★★★☆

“Good service”

Written on: 09/09/2014 by TerranceRobertson (1 review written)

I made my booking online and within a few hours I had a call from Fin104. She told me that my travel plan was not available. Together, we sorted out a new day and time. The new confirmation came quickly through. Overall, the service was good… Read Full Review

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