Holiday Gems Reviews - www.holidaygems.co.uk

★★★★★
4.5 / 5
7907
93.7% of users recommend this
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★★★★★

“Agent Holiday Gems”

Written on: 24/07/2015

The agent was great when it came for me to book my Director's holiday to Sharm El Sheikh, Egypt. He was very helpful when I had a query or two, and called me back when he said he would. A real pleasure to speak and deal with, thank you very much!… Read Full Review

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★★★★★

“brilliant service!!”

Written on: 24/07/2015 by Macca7711 (1 review written)

Thank you for all ur help making our holiday first class, brilliant service and nothing was to much trouble, will defiantly recommend and use your service again!! :)… Read Full Review

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★★★★☆

“holiday booking made easy”

Written on: 24/07/2015 by 388Sutton (1 review written)

great all round service… Read Full Review

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★★★★★

“the person I dealt with is a great attribute to your...”

Written on: 23/07/2015 by Eilidhrobhob (1 review written)

Having worked in customer services for the last 12 years has taught me how important it is to receive positive customer feedback! I feel that your Agent deserves this positive review! He was helpful and informative and had a real "nothing is too much trouble" attitude!He is a great attribute to your team. … Read Full Review

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★★★★★

“Mallorca 2016 holiday”

Written on: 23/07/2015 by Staceybayes1984 (1 review written)

I phoned up to book a holiday for 2016 but had a problem with the hotel room the person I spoke to was so helpful and polite he contacted the hotel for me and sorted it out he was so helpful.he rang me back every time he has more information for me and with the final quote he was very nice when I said I needed to think about booking it as it came in higher than the online price due to the room problem. I decided to book a couple of days later and he sorted it all out for me and was very… Read Full Review

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★☆☆☆☆

“Railroaded!”

Written on: 23/07/2015

Would never use Holiday Gems (think you got the wrong name there) again and will certainly be telling my friends and family the same. Booked a holiday on 19th July 2015 had confirmation letter then today been told that holiday isn't available and was offered alternative accommodation which was a higher price. Told your agent (shame can't menton names) that I was working on a budget and couldn't afford it and to return my deposit. I was totally ignored and this person went ahead and booked the… Read Full Review

Lusty's Comment

Written on: 23/07/2015

I have had th same trouble with this firm goin in August the 3rd an had to ring them to send out my tickets the prices were going up an up ! They then rang me an put me in another apartment said it was cheaper so I went for it an it was dearer ! I will never ever book with theses again never

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★★★★☆

“Holiday Booking”

Written on: 23/07/2015 by cvVogel482 (1 review written)

Very Helpful, Good all round experience,would use again. … Read Full Review

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★★★★★

“Faultless transaction. ..”

Written on: 22/07/2015 by Mikrisontour (1 review written)

the person I dealt with's immediate mien was pleasant, friendly and reassuring. Queries were resolved within the promised timescale and a sense of projected confidence and professionalism was evident throughout. Overall a thoroughly good old-fashioned service that reflects well on your company ethos and training. Thank-you. … Read Full Review

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★★★★★

“Excellent the person I dealt with was very helpful and...”

Written on: 22/07/2015 by xpMcPherson481 (1 review written)

Excellent the person I dealt with was very helpful and very happy cheery young lady… Read Full Review

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★★★★★

“Excellent Service”

Written on: 22/07/2015 by sheilamaltby (1 review written)

This agent was excellent. Listened to my requests for two separate holidays from different airports with a friend who lives at the other end of the country to me but we wanted to arrive on the same dates. Nothing was any trouble he made sure all the details were correct, got a good price for both of us and had a laugh with me while he was sorting it out. Excellent service. This is the first time I have used the company but will certainly do so again. The only draw back which is nothing to do… Read Full Review

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★★★☆☆

“Agent helpful”

Written on: 22/07/2015 by Ashleighlynton (1 review written)

Although prices are not what they seem and the price of our holiday has rises by nearly £300 not including the added £50 each for luggage, as the website is 'live' and prices constantly change! I wouldnt recommend booking with this site if you have an exact amount of money to spend, however, the agent that dealt with us was extremely friendly and helpful and did all he could to ensure me and my partner were happy. If everyone we had spoken to were as friendly as our agent , spending over… Read Full Review

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★★★★★

“helpfull”

Written on: 22/07/2015

very friendly and helpfull firm. they go out of there way to help with any issues you have. would definately recomend thi holiday firm… Read Full Review

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★★★★☆

“ I was a little let down by the fact the holiday...”

Written on: 22/07/2015 by AimeeHatch (1 review written)

 I was a little let down by the fact the holiday stated £680 upon initial booking and when your advisor contacted me I was advised that the live flight cost had changed at the time of my booking, my final cost was £900 and considerably more expensive than anticipated I realise this was not the fault of the advisor who was a real decent guy and tried everything to get me the best possible deal so please thank him for this. I would recommend you guys again however I would advise anyone else to… Read Full Review

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★☆☆☆☆

“Poor Service ”

Written on: 22/07/2015 by rippedandconned (1 review written)

Your website is a complete rip off. Even during my telephone conversation with you representative, I could hear other customers complaining about the same thing. Your website shows unrealistic prices which are in place as a marketing scheme which leads to customers having to be contacted by a representative, losing the pretend "web discount" because the prices "are not live" on the website. This is a ploy to make unassuming customers go ahead and book at the inflated "actual prices". I think… Read Full Review

Customerliaison's Response to rippedandconned's Review

Written on: 23/07/2015

We are disappointed with this review. Please email customer liaison and the matter will be addressed through the correct channels.

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★★★★★

“Great service!”

Written on: 22/07/2015 by Annabellez232 (1 review written)

The agent was fantastic with helping to get all the elements of our holiday together. She gave friendly, helpful service and seemed to genuinely care that me and my family have a great holiday. Have already recommended Holiday Gems to friends Thank you!!… Read Full Review

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★★★★★

“Fantastic Customer Service”

Written on: 21/07/2015 by Provman (1 review written)

Fast and efficient customer service, Colin123 very knowledgeable and answered all my questions. Would highly recommend!… Read Full Review

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★★★★★

“My initial experience with Holiday Gems was extremely...”

Written on: 21/07/2015

My initial experience with Holiday Gems was extremely frustrating. The customer Service in closed on weekends which meant I had to ring during my working hours and was on hold for usually 45 minutes at a time. I tried to change my holiday the advisor took 3 days to get back to me even though I had supplied all the information required for an exact quote he said this was the minimum time required even then it took numerous calls. Then out of all the distress I got to speak to a person who… Read Full Review

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★★★★★

“Brilliant service received”

Written on: 21/07/2015 by ClaytonOlson1957 (1 review written)

Wonderful Service received in setting up this City break. the person I dealt with provided brilliant service… Read Full Review

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★★★★★

“very helpful”

Written on: 21/07/2015 by Enrique403 (1 review written)

this holiday was booked with the easiest of time,no problems no hassle,no trying to sell me something i did not want,the seller had all the time for me and was very polite in everything he did thankyou so much… Read Full Review

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★★★★★

“Great Customer Service ”

Written on: 20/07/2015

As an existing customer I have always had great service and this evening was no exception. I rang for a live price to a holiday to Sharm after being disappointed at having to cancel our summer holiday to Tunisia.  The Agent was great and very helpful and friendly. She was very clear and concise and helped me sort how to apply a discount voucher of £50. I was very happy with the service and having a friendly voice on the line makes to task much easier. Even though the systems were running slow… Read Full Review

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