Holiday Gems Reviews - www.holidaygems.co.uk

★★★★★
4.5 / 5
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★★★★☆

“holidays with holiday gems”

Written on: 20/04/2015 by Gardner194 (1 review written)

people on phone fine. flucuating prices of flights and hotel prices means what you think you are going to pay seems to finish up higher once confirmed by holiday gems and air fares and hotels seem to put up their prices instantly as sales increase. thought final prices however were reasonable… Read Full Review

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★☆☆☆☆

“Disgusting Treatment”

Written on: 20/04/2015 by karanmcnicholas (1 review written)

I cancelled a holiday that i booked on line on 19th April at approx 10.00 am, no payment had been processed, I later realised I couldn't make that date and therefore cancelled the booking via email on 19th April at 1845. I immediately contacted my credit card company not to authorse payment and NO payment had been requested. He phoned me today stating that the holiday had gone through by the time he had received my email cancellation despite payment NOT having gone through, he told me that he… Read Full Review

Customerliaison's Response to karanmcnicholas's Review

Written on: 28/04/2015

We note that this has been addressed and a new holiday booked with the cancellation fee having been used against the costs. If you have any further issues we can address this privately if you email our customer liaison department.

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★★★★★

“very clear and informative assistance, would be happy...”

Written on: 20/04/2015 by KaleighStrong (1 review written)

very clear and informative assistance, would be happy to deal with them for future holidays. have a coupe of queries which I will go over with her when she rings in 15 minutes… Read Full Review

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★★★★★

“good as ever.”

Written on: 20/04/2015

Very helpful and efficient. 3rd year we have booked through them and had brilliant holidays each time… Read Full Review

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★☆☆☆☆

“Suitcases”

Written on: 20/04/2015 by Charlizee474 (1 review written)

BEWARE !!! When I booked our holiday I was assured by the agent that Holiday Gems would book our additional suitcases with RyanAir for £35 .not true !!!… Read Full Review

Customerliaison's Comment

Written on: 21/04/2015

We are unable to access the booking as the review is anonymous, but would advise that this would appear to be quoted on a one way basis only.

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★★★★★

“fast friendly service”

Written on: 20/04/2015 by Briggsdx175 (1 review written)

the holiday package looks grerat value and speaking to others who have been before i expect a lovely holiday. Gems and the agent were effcient and made it all easy. like the idea not with Mr O,l as well. first time on norwegian but again dealing so far excellent. this is my second time with Gems the previous experience was also very good hence booking through them again… Read Full Review

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★★★★★

“Holiday booking”

Written on: 19/04/2015 by Millergc279 (1 review written)

We booked a holiday to Sharm el Shei and we received a frendly and professional service… Read Full Review

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★★★★★

“She was outstanding so helpful”

Written on: 19/04/2015 by Psmith0103 (1 review written)

She was so helpful, and went out of her way to help me complete my booking, would not hesitate to recommend this company and will definitely use again call ref 135… Read Full Review

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★★★★★

“briliant service”

Written on: 19/04/2015 by michellespears (1 review written)

Thankyou Sian Packer going through holiday in detail… Read Full Review

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★★★★★

“honeymoon holiday”

Written on: 19/04/2015 by 436Malloy (1 review written)

She was excellent sorted everything through professionally hopefully all your sales are of the same standard… Read Full Review

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★★★★★

“Friendly speedy service . She was helpful in...”

Written on: 19/04/2015 by Danielr375 (1 review written)

Friendly speedy service . She was helpful in processing my details and explaining everything that I needed to know . Looking forward to the holiday… Read Full Review

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★★★★★

“A little Gem”

Written on: 19/04/2015 by Robertszk359 (1 review written)

I have booked with Holiday Gems before and have to say the service is outstanding. Every agent I have spoken to was very friendly and helpful. A very professional service. Thankyou Regards … Read Full Review

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★★★★★

“Excellent service very informative”

Written on: 18/04/2015 by missc1984 (1 review written)

Excellent service very informative… Read Full Review

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★★★★★

“I was pleased with the customer service that I...”

Written on: 18/04/2015 by 143Duffy (1 review written)

I was pleased with the customer service that I received and all the help that I needed I really appreciate it. Departing on Sunday 21st June 2015… Read Full Review

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★★★★★

“Spectacular”

Written on: 18/04/2015 by DesmondMcGinnis473 (1 review written)

Absolutly great service by rio always got back to me straight away with any quiries i had and extremely helpful with sending over any documents i needed before hand & service from the rest of the team was exceptional always on hand and easy to reach… Read Full Review

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★★★★☆

“Was very happy with the service.I look forward to our...”

Written on: 18/04/2015 by MacGregorks195 (1 review written)

Was very happy with the service.I look forward to our holiday and hope that i will book with you again… Read Full Review

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★★★★★

“kimberley davies 05/09/2015 steve177”

Written on: 17/04/2015 by Anabella92 (1 review written)

was very pleased with the service I received when booking my holiday. very efficient and professional would use this company again… Read Full Review

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★★★★★

“fantastic holiday booked 137”

Written on: 17/04/2015 by barbaraann1 (1 review written)

Thank you so much, for helping me with my holiday booking, you have gone out of your way to help,you have been very friendly and courteous. Nothing was too much trouble. you were amazing, sent all the information on a couple of hotels and been very informative Once again Thank you so much… Read Full Review

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★★★★★

“Absolutely amazing!!”

Written on: 17/04/2015

The agent was so helpful. He went all out and explained every detail step by step. An absolute pleasure to book with, will definitely be using again for my holidays. Keep up the good work! ;-)… Read Full Review

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★★★★★

“Booking with Kayden175”

Written on: 16/04/2015 by Robertson47 (1 review written)

Booking my holiday today was the easiest most pleasant experience thanks to the advisor I spoke with. He explored every option with me for flights and hotel options and made sure that I was getting the best deal. He was mindful throughout the booking that I was travelling with 3 young children and helped to ensure that everything booked was going to make things easier for them and me! He explained clearly the process of booking on line and by phone and the difference in prices that I would… Read Full Review

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