Holiday Gems Reviews - www.holidaygems.co.uk

★★★★★
4.6 / 5
94% of users recommend this
? Ask our helpful community of experts about this product or company
Holiday Gems - www.holidaygems.co.uk - Ask a question now

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

★★★★★

“Sardinia Holiday Booking”

Written on: 22/02/2015

Agent 105 great help in sorting the holiday despite many queries he was able to answer them all and produce an excellent package for us… Read Full Review

Report this review
★★★★☆

“Agent 170”

Written on: 22/02/2015 by ndrecaj (1 review written)

he was friendly and very helpful on the phone. he was very efficient and i was happy with the knowledge and the level of professionalism he showed… Read Full Review

Report this review
★★★★★

“Agent 175 amazing service and help”

Written on: 22/02/2015 by Bell272 (1 review written)

Amazing information, helped and I proved our deal! can't wait for our holiday, lovely guy… Read Full Review

Report this review
★★★★★

“good communication willing to help with changes”

Written on: 22/02/2015 by SophieHunt166 (1 review written)

brilliant conversation. helped me pick the best option for me, good knowledge of area didn't rush the whole process very good. excellent after booking instructions polite return phone call well done 112… Read Full Review

Report this review
★☆☆☆☆

“unhelpful,dishonest and deceitful.”

Written on: 22/02/2015 by 206Moran (1 review written)

your company are just connig people off with their prices.you got another hundred pounds out of an old man after I booked his holiday and he doesn't know why it went up a day later.he hasnt even got any baggage.i will never use this company again or recommend you.i have spoken to someone who put me through to after sales and they put the phone down.my first and last time I will use this site.i am in the process of emailing abta… Read Full Review

Customerliaison's Comment

Written on: 23/02/2015

As your review is anonymous we are unable to investigate the claims made. If you would please email our customer liaison or admin department we will endeavour to resolve any issues raised. However, we would advise that our website is not live and costs subject to change on confirmation. If the costs increase and this is unacceptable, the client has every opportunity to decline the offer and no funds will be taken.

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Helpful agent with alot of patience!”

Written on: 22/02/2015 by Bradeng353 (1 review written)

Meant to write when I originally booked holiday. Agent 112 was extremely helpful and answered all of my queries with patience and was very informative when coping with questions. My trip was booked for Krakov… Read Full Review

Report this review
★★★☆☆

“NCL cruise.”

Written on: 22/02/2015 by Hudson464 (1 review written)

Booked NCL cruise 2nd-14th Februarey with Gems. Hotel in Barcelona was fine. Paid for shuttle from airport to Hotel Rialto. He dropped us a long way away from the hotel as his bus was not allowed to get down the street. It was a very long walk. All of us were elderly and handicapped. One man nearly collapsed. Taxis are allowed to go down that street. There is a square very near the hotel where he could have dropped us. Many people complained about the service, not just our party. We also pre… Read Full Review

Report this review
★★★★★

“Agent 3 in after sales”

Written on: 22/02/2015 by AnnGraves455 (1 review written)

Accomodation was changed at very short notice by supplier I spoke to agent 3 who was extremly helpfull and explained all the options to me and reassured me about the change Thank you… Read Full Review

Report this review
★★★★★

“sri lanka holiday”

Written on: 21/02/2015 by simoncoombes (1 review written)

Fast. Good and responsive. Good follow up session with max. Didn't like the fact the price went up the following day and they did not match the previous days price. Customers must come first!!!!… Read Full Review

Report this review
★★★★★

“Excellent customer service”

Written on: 21/02/2015

The customer service was exceptional The person dealing with my call helped me choose a suitable hotel taking time to find me exactly what I wanted and it was the cheapest deal I had found and I have searched the net looking! The cheapest flight and hotel deal with a decent four star hotel I would defianetly use this company again and recomend to my friends and family! Loved the deals and the customer service Thank you for help agent number 170… Read Full Review

Report this review
★★★★★

“fab service”

Written on: 21/02/2015 by Parks491 (1 review written)

Called holiday gems today and i cant fault their service. Agent175 is extremely helpful and informative a pleasure to speak too. Holiday gems id recommend to everyone… Read Full Review

Report this review
★★★★★

“Good price, easy booking”

Written on: 21/02/2015 by Rachael1969 (1 review written)

Second time booking with Holiday Gems. Good price, easy booking process. Agent 105 very helpful. Would definitely recommend and would definitely use again. :-)… Read Full Review

Report this review
★★★★★

“Great honeymoon help”

Written on: 21/02/2015 by anna87 (1 review written)

Excellent service great advice and getting me the best deal possible looking forward to our holiday… Read Full Review

Report this review
★★★★★

“honeymoon booked by kayden”

Written on: 21/02/2015 by Morriswe1971 (1 review written)

Great price and helpful advice… Read Full Review

Report this review
★★★★★

“Always there to help with no hassle”

Written on: 21/02/2015 by Dorothy_Coubrough (2 reviews written)

my parents are in wheelchairs and this is the first time on holiday and agent 109 was an amazing help with his comprehensive knowledge about all aspects of our trip And our specialist requirements everything was done quickly but fully explained at the same time brill service from 109 on 20.02.15… Read Full Review

Report this review
★★★★★

“Agent 112”

Written on: 21/02/2015 by 418Boyd (1 review written)

Just a short note to say I received a very good service when booking my holiday with agent 112. I will be keeping his details so that I can recommend him to my friends… Read Full Review

Report this review
★★★★★

“Great Service”

Written on: 21/02/2015 by 96McGraw (1 review written)

I have been using Holidaygems for the past 3 years, great service!… Read Full Review

Report this review
★☆☆☆☆

“Beware ”

Written on: 21/02/2015 by Cormierwq129 (1 review written)

Having booked on line for a week with family members, I was rang the following day and told there had been an error with the price quoted and we did not have a holiday booked. Having read reviews on trip advisor and holiday truths, it would seem this company advertise a price they can not offer… Also do not expect a call back or any explanation as to why they operate in this way… Read Full Review

Report this review
★★★★★

“Agent Rio 10 has been excellent helping us”

Written on: 21/02/2015 by Lisaf215 (1 review written)

our booking and all the relevant correspondence has been excellent the agents have all been very helpful especially as we are silver surfers and not very good on the computer they have put our mind at rest. We would book through your company again if we saw a nice holiday- We go on March 6th and really looking forward to it- We cant really fault your service … Read Full Review

Report this review
★★★★★

“Holiday ”

Written on: 20/02/2015

I've just booked a holiday with agent 167 at holiday gems , I have to say he was very helpful telling me he had stayed at the hotel we are going to which has filled me with confidence it actually makes a change to speak to someone friendly and able to do there job . Thank you… Read Full Review

Report this review
overview