Holiday Gems Reviews - www.holidaygems.co.uk

★★★★★
4.5 / 5
9964
93.0% of users recommend this
? Ask our helpful community of experts about this product or company
Holiday Gems - www.holidaygems.co.uk - Ask a question now

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

★★★★★

“Such a fab company ”

Written on: 16/01/2017 by 67Greene (1 review written)

Absolutely recommend this company the customer service is absolutely fantastic I received a call from an agent,  he went out his way to make sure my booking was hassle free such friendly confident person… Read Full Review

Report this review
★★★★★

“The service I got was excellent from agent.”

Written on: 16/01/2017

The service I got was excellent from agent… Read Full Review

Report this review
★★★★☆

“you was very helpful and friendly. The prices changed...”

Written on: 13/01/2017 by Hannah17 (1 review written)

you was very helpful and friendly. The prices changed on your webb site which I found annoying but the staff explain why… Read Full Review

Report this review
★★★★★

“Booking the Algarve holiday ”

Written on: 11/01/2017 by GeeJayDale (1 review written)

Apart from the long ( and probably expensive!) wait to get through to a sales executive our experience in booking the trip was excellent. He was extremely polite and helpful and gave the impression that nothing was too much trouble for him to find out for us - he is an excellent example of great customer service and is to be applauded for his attention to detail. I hope our holiday is as good an experience as we had with the agent in booking it. … Read Full Review

Report this review
★★★★★

“Simple and easy”

Written on: 11/01/2017 by Jacob200 (1 review written)

Agent was lovely and friendly during my call. Will definitely be booking with you again and recommend you to friends and family. Many thanks… Read Full Review

Report this review
★★★★☆

“Easy and Good Price”

Written on: 10/01/2017 by 190Baldwin (1 review written)

I booked a holiday to Dubai (hotel only) with this company. I was dubious at first as their prices were lower than everyone else but they are affiliated in someway to Emirates so seemed fine. Good response times from the agent and lots of good knowledge on Dubai. Offered some flexibility on credit card charges which was appreciated as they are higher than other companies so worth asking the question. Good online service and easy to see outstanding balances and pay them. Also really low… Read Full Review

Report this review
★★★★★

“I must say I got a great deal to salou for 14 days...”

Written on: 10/01/2017 by Shaniyae294 (1 review written)

I must say I got a great deal to salou for 14 days compared to other tourist operators. The agent was so helpful and within 20 minutes of booking, my documents were posted to my inbox. No waiting till a week before to check in. I would definitely recommend booking with them again… Read Full Review

Report this review
★★★★★

“Superb Customer Service”

Written on: 09/01/2017 by StuCar (1 review written)

I booked a hotel for my honeymoon via destination 2 and the following day I had a call from an agent. She was an absolute pleasure to talk to and even went as far as notifying our hotel about my fiancée's dietary needs as a coeliac which is above and beyond and I commend her for it… Read Full Review

Report this review
★★★★★

“Very friendly customer service· I would defiantly...”

Written on: 09/01/2017 by JaxsonMcNally (1 review written)

Holiday gems have a very friendly customer service. I would defiantly recommend holiday gems for holiday packages. I am going to Portugal and I am going to a hotel every where else was costing more. This holiday is for my 60th birthday, my daughter is coming with me to celebrate. … Read Full Review

Report this review
★★★★★

“Very helpful x ”

Written on: 09/01/2017 by Munoz107 (1 review written)

He was very helpful , friendly , easy to understand , and answered all my questions x I would recommend holiday Gems to my friends and family… Read Full Review

Report this review
★★★☆☆

“Well manered spoke clearly”

Written on: 09/01/2017 by AminaAustin (1 review written)

He rang to complete my booking & talked me through my holiday break clearly although i have to say the twice ive booked with holiday gems my holiday always exceeds 1price given however only £16 this time i found him confident in my booking & very well mannered. Thankyou… Read Full Review

Report this review
★★★★★

“Great service will use again ”

Written on: 08/01/2017 by WilliamCullen (1 review written)

Very easey website Friendly customer service Will recommend to friends and family… Read Full Review

Report this review
★★★★☆

“Quick and efficient”

Written on: 08/01/2017 by Keith225 (1 review written)

I phoned Gems Holidays and ask the operator to call me back as I,d been holding on for a while, he called me back straight away, I told agent, what holiday I wanted to book (Flights, hotel etc) and this was sorted and booked within about 10-15 mins, with confirmation emails sent to me, he was knowledgable , quick and efficient… Read Full Review

Report this review
★☆☆☆☆

“not happy”

Written on: 08/01/2017 by RaymondMedina (1 review written)

I went to turkey on 16th December with my two boys and they are aged 8 and 9 and also took my wife along to give her a surprise.It w disaster holiday in kervansary holiday I will plead people not go to this hotel.The food is nice and cold instead of hot.Most of all not fresh.The hotel is a misguidance its not a hotel its conventional place its a supports centre.The picture on the website is a miss-conduction by holiday gems.the picture of the hotel is from the back of the hotel the front is a… Read Full Review

Customerliaison's Comment

Written on: 10/01/2017

The issue is currently with our complaints department who are liaising with the suppliers. The reviewer is aware of the procedure and the resolution process. Further, there is no record of any calls from resort so we must refute the comments stating that we were unable to assist without cost - we were never given the opportunity.

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“offering holiday prices online they cant supply when u...”

Written on: 08/01/2017 by Priscilla294 (1 review written)

I booked online last year to go to Benidorm with holiday gems they phoned me a wk late to say holiday had gone up £200 I should have phoned them with payment I reluctantly paid it today I phoned them sayin I saw holiday online for £876 I said if I paid by card the holiday shdnt go up in price they assured me it wldnt as I paid in full within an hour sales rep phoned to say the web site price was wrong it shd have been £2200 I demanded a refund which I Havty wait 3/5 to clear they even had… Read Full Review

Customerliaison's Comment

Written on: 10/01/2017

The review is anonymous and somewhat confusing in content. We would recommend that the reviewer email our customer liaison department for investigation of any issues raised

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“Avoid avoid avoid holiday gems”

Written on: 07/01/2017 by Raymondpw (1 review written)

This is the first time I ever complaint in my life this company is a lying deceitful company. I booked a holiday to Portugal 2 days before leaving they took my details and they contacted me to say the place was booked and. I can't get my money back for 7--10 although we were flying in two days . My wife asked if there was any where else they send photos to my wife she rang back and said no as forecast was 5 days of rain they said they had already booked it and she said how could you my… Read Full Review

Raymondpw's Response to Raymondpw's Review

Written on: 07/01/2017

I only put 1 star because it would not let me put no stars

Reply to this comment

Customerliaison's Response to Raymondpw's Review

Written on: 10/01/2017

This matter has been addressed as a formal complaint and all comments are refuted regarding our staff or the booking process. The reviewer will not or cannot supply the call recordings which he has advised confirm his allegations. When these are received we shall certainly reopen the file.

Reply to this comment

Raymondpw's Response to Raymondpw's Review

Written on: 07/01/2017

I only put 1 star because it would not let me put no stars

Reply to this comment
Report this review Read 3 Comments
★★★★★

“Excellent Customer Service ”

Written on: 07/01/2017 by ReaganCameron (1 review written)

PW172 was very professional.He gave me lots of information of the place i will be staying. Very polite and helpful with very high standards of customer service. The booking was made very simple as PW172 was very efficient… Read Full Review

Report this review
★★☆☆☆

“No mention of baggage!?”

Written on: 06/01/2017 by TraceyJK (1 review written)

Why would anyone book a holiday for 2 weeks with no baggage? This was not mentioned at all when confirming the booking. The travel itinaery and the ATOL receipt both have the incorrect departure date. Very unhappy… Read Full Review

Report this review
★★★★☆

“She was very helpful She tried to answer all my...”

Written on: 06/01/2017 by Conleyba1975 (1 review written)

She was very helpful She tried to answer all my questions and worked in a nice way. I received almost all documents except the e-ticket. I will phone her for the ticket today. … Read Full Review

Report this review
★★★★★

“holiday”

Written on: 05/01/2017

while dealing with holiday gems I had the pleasure of speaking with an agent, he was polite and extremely helpful in sorting out our holiday to lanzarote so well done, your are a credit to holiday gems… Read Full Review

Report this review
overview