Email them , about three hotels , leaving my name , phone, dates ,people etc . All info they needed , got email back saying received, and would get back. 5 days later no mails , phone calls , ? If that's the level of first contact , I will leave it up to you if you want that customer service .

My parents recently booked a holiday with purple travel to benidorm. At the time of booking they made it clear that my mum was in a mobility scooter and the agent said he would arrange special boarding for the flight and request a room close to lifts at hotel. They also booked transfers to the resort though Purple travel. The flight was great. Boarding had been requested. The transfer company refused to take them as they do not carry mobilty scooters resulting in them having to pay $70 taxi fare. When they got to the apartments they could not even get into the building as there were no ramps and alot of steps into the entrance. They tried calling purple travel but were in a queue for so long they gave up. My father who is nearly 70 had to look for a suitable place for them to stay again at their own expense or they would of been stranded. On return they phoned purple travel to complain. They were advised to put it in an email. For months purple travel have been fobbing them off saying they are waiting for the hotel in benidorm and the transfer comapny to get back to them. They will accept no responsibility in the fact they booked a holiday that was not suitable. In the last email they have sent it says we should hear within 7 days( its already been almost 3 months) and if we want to go to abta its up to us. Shocking response from a travel company. Would never recommend to anyone.They just dont want to know

another excellent service from your agents your rep have been with your company for the last 5 holidays. Excellent service and i dont need to worry as you do every think for me.Look forward to my next Holiday. Thanks again Tricia Mcvey

I was very impressed with my experience with purple travel i had the pleasure of speaking with your agent and he was most helpful from the first point of contact to the end. I received my email as promised and would recommend your company. Thank you!

I wasn't sure whether to trust or not as it was all online but from now on I will be booking most of my holidays with them. Everything was great and everything was sorted for us. We didn't have to get transfers ourselves as well, was all done for us. 10/10 excellent. Thanks!!!

Although our first quoted holiday was gone at time we called to book, the agent we dealt managed to find an other deal, with slightly increased price. Had a quality service and a great holiday.

Booked our honeymoon through these guys, they were cheapest out there. Really freindly staff in teh call centre and the holiday in Cancun was so great! They found us a good deal for Crete this year cant wait till July.

been using them for over 3 yrs never had any issues.absolutely perfect company will use them over and over again.thanks guys

Booked a holiday with Costa, who was very helpful and whom I have no issue with. Although they took my deposit, but told me they would ring me back in the morning to confirm the flights because it was too late to book them (10:30pm). I was told they would ring back at 9 am. I had uni and I had to leave the house so at 9am I rang up, to make sure I didnt miss they call when I was out. I was put through to a lady who sounded like she was still in bed when she answered the phone. I explained the situation that I was going to recieve a call at 9am, and I said I do realise that it is only just 9 am, but I am going out. To which she proceeded to tell me that infact where she was it was only 9:03am, and make me feel like I was stupid for even ringing up.....but when someone has taken your money and you have no confirmation whatsoever I wouldnt blame me for being eager!!! She was most unhelpful, and has tarnished the lovely reputation that Costa build up.

we went to Egypt for the first time and we booked it via purpletravel, it was one of the best hols we have had and purpletravel got everything RIGHT from the hotel, flights and even the transfers where a rep was waiting and help us right through customs,

Service was excellent. I was dealt with by a gentleman called Costa. He was extremely helpful, offered advice and found us the best deal possible. He was very professional and had a wealth of knowledge about the holidays and areas I was enquiring about. I was very impressed with the ease, speed and quality of the booking process.

great service was told exactly how much the total holiday cost was not like some ive used were they tell you a price then when it comes to paying its gone up a £100 to the original price. will use again. thankyou

It was easy and friendly I had tried several internet holiday companies and the price kept going up but with purple it was much the dame as they advertised. I have no problem recommending them and very happy with service and teh holiday.

I wanted to check on that company (reviews mixed up and most of the good ones propably posted by the company itself),so i gave them a call.An agent picked up,very chearful,polite and ready to be of service!Wow, thats my kind of people.brilliant! ( i wish ).. The minute i mentioned that i have a low budget, everything changed..boredom,no mood to find me something,irony etc. I thanked them for their time and hang up.i will never call them again.

Purple Travel are excellent in EVERY WAY they are efficient and very professional, I always book all my holidays with them and would never go any where else, why would I, they always get me the best deals, I sometimes holiday with them 3 times a year, you book with them and all confirmation and documents are there straight away, even by post they are with you within 2 days, the girls are very pleasant and are very helpful at all times. Highly recommend them.

My agent suggested best deal & showed me all the plans about my holidays. She deserves a big thanks and hope the company appreciates her building customer relations. She deserves a v good appraisal.