ICE Plc Reviews - www.iceplc.com

★★★★★
4.7 / 5
94% of users recommend this
  • Speed of service

  • Customer Service

  • Value For Money

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★★★★★

“Can't be beaten”

Written on: 10/01/2014

I have used ICE for the past 7 years and can never be beaten. Highly recommend… Read Full Review

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★★★★★

“First time to use, I'll be back!”

Written on: 08/01/2014

First time for using this service, impressive. Decent currency rate with rapid delivery - before lunch the next day. Follow up phone call on delivery day to check all was ok… Read Full Review

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★★★★★

“Foreign currency online”

Written on: 08/01/2014

I was totally satisfied with the service. The online order form was very easy to negotiate. It was also easy to register. I shall definitely use ICE Plc again and certainly recommend it to friends. The oder arrived by the first post and was secure and insured. … Read Full Review

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★★★★★

“Great Service”

Written on: 30/12/2013 by pbrady (1 review written)

I had to exchange money in a rush and it was a pleasure using their service. The customer service team answered emails almost immediately and were very efficient. Having that level of communication was very helpful and gives me confidence to recommend to friends and use them in the future… Read Full Review

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★★★★★

“No hesitation in using again.”

Written on: 23/12/2013 by verna70 (1 review written)

I was initially worried about using an on line company as you hear some horror stories about people losing their money. Well, what a nice surprise to have such a pleasant first experience after taking the plunge. I telephoned first to gauge what the response would be like and the lady was very helpful. So, the next day I ordered on line and got a very good rate of exchange compared to others. I decided to pay for Saturday delivery and thought that 99p was VERY reasonable. The overall experience… Read Full Review

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★★★★★

“Great Service”

Written on: 23/12/2013

Best rates! Ordered at 2pm received money the next day before 1pm! Received a courtesy call to make sure everything was ok. Couldn't ask for better service. Thank you!… Read Full Review

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★★★★★

“Excellent service”

Written on: 22/12/2013

I have bought various currency in the last year, always reliable excellent and prompt service… Read Full Review

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★★★★★

“As always, excellent service!”

Written on: 21/12/2013

We have now used ICE plc several times and the service has been beyond reproach. Their rates have never been beaten, their service from the point of ordering through until the Special Recorded Delivery has arrived at our door is second to none! It is a first class service that you can trust again and again. We would have no hesitation in recommending ICE plc to our friends and family and we for one will be using them again and again when we travel abroad again. Thanks once again ICE… Read Full Review

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★★★★★

“Rapid & Low Cost”

Written on: 19/12/2013

When it comes to changing up my money for my travels, no company beats ICE. The rate is one of the best available, the processing fee is minimal, and my cash always arrives incredibly quickly. When my money arrived it was followed by a call to check everything was okay. What else is there to ask for? Far better than any alternative companies I've used. It's not the first time I used ICE and it wont be the last… Read Full Review

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★★★★★

“Ice Foreign Curency On-Line”

Written on: 19/12/2013

Very good exchange rate, arrived as advertised prior to 1300hrs next working day. Great service… Read Full Review

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★★★★★

“Better than the rest!”

Written on: 18/12/2013

The service from ICE was the best out of any other online exchange I have used. Not only was it easy to order but it arrived the next day. I even received a call to make sure I had received my currency and I was happy with it. Overall excellent service and I will be using them again… Read Full Review

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★★★★★

“I have never used an on-line money exchange before,...”

Written on: 18/12/2013 by FrankBarratt (1 review written)

I have never used an on-line money exchange before, and must admit it took me several days to decide to go ahead with my purchase,being unsure about parting with such a lot of money on-line. The exchange rate was the best I could find. I paid on visa debit card to avoid charges. I found the whole experience easy, I ordered my money at 2.30pm by bank transfer, and my money arrived at 11.30 the following morning. My e-mail to the company was answered quickly, and my enquiry on the telephone was… Read Full Review

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★★★★★

“EXCELLANT SERVICE”

Written on: 18/12/2013

I have used ICE numerous times and have found the rates good and the service fast as promised… Read Full Review

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★★★★★

“foreign exchange review”

Written on: 16/12/2013

I HAVE USED ICE FOR FOREIGN EXCHANGE FOR A FEW YEARS NOW AND HAVE FOUND THEM TO BE BRILLIANT SO CONVENIANT AND I MENTION THEM TO ANYONE WHO IS CHANGEING MONEY I HAVE FOUND THEIR RATES TO BE THE BEST AROUND I DO NOT HAVE ANY COMPLAINTS AT ALL… Read Full Review

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★★★★★

“Good rates and convenience = happy customer”

Written on: 15/12/2013

I have used ICE for the past few years for all my foreign currency and have yet to be disappointed. Before buying currency I always monitor a few other providers over a couple of days to see who offers the best rate and ICE always beats the completion and delivers the currency to my home the next day....what more could you want… Read Full Review

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★☆☆☆☆

“Rip Off”

Written on: 14/12/2013

I went to LAX and asked the ICE clerk if the rates were as good if I were to buy Soles in Peru. She stated that ICE only charges a flat fee of $5.95 and other places would charge a percentage to exchange. Then I changed $3800 and she the paid out only $9300 soles. I got to Peru and my friend said I paid way too much. I researched further and found I actually paid $541 plus the $5.95 fee. ICE LIES and will absolutely charge more than what they state… Read Full Review

Ice_Plc's Comment

Written on: 30/12/2013

Dear Sir/Madam
Thank you for your review. This site is really for comment on our home delivery service only.
To make specific comments relating to our branches, please log onto our website where there is a full contact list of our foreign outlets and email the branch directly where they will reply appropriately.
Customer Service Officer

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★★★★★

“Currency Order & Card”

Written on: 13/12/2013 by g3mmab (1 review written)

I have a prepaid currency card and have also ordered cash from ICE. I was really pleased with the prepaid card - I used it several times a day in USA for 10 days and I never had a problem with it. It was accepted everywhere and online balance checks are convenient and instant. I have already topped it up for next year's holiday. As far as I can tell, their rates are the best around. I recently ordered cash which came next day, as promised, at a great rate. Cannot fault this company and will… Read Full Review

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★★★★☆

“Fast, competitive and reliable”

Written on: 13/12/2013 by robwalto (1 review written)

A fast, courteous and reliable service offering good rates. Next day delivery was provided even during the busy Christmas period. A greater proportion of larger denomination notes would be helpful to the traveler. … Read Full Review

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★★★★★

“So simple, so quick.”

Written on: 12/12/2013

Quite a straightforward process to arrange for one's holiday money. To keep an eye open on the changing rates I keep ICE bookmarked and prior to travel will check frequently on the fluctuating rates. I also keep an eye open on the competition, but invariably ICE has a better rate than nearly all others. It is helpful to know that the money will arrive by Royal Mail the next day (if ordered early enough in the day) and one can be there to sign for your package. The level at which the charge, now… Read Full Review

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★★★★★

“currency order”

Written on: 12/12/2013 by Sueho (1 review written)

I've been using ICE Plc for some years, they give a better deal than other companies. Having a property abroad I often require currency last minute when I go over for a quick break, the process is simple and the service excellent. If you order the day before, the money arrives the next day, no delivery charge. I'd recommend them to anybody. I've also ordered larger amounts where you can get an even better rate, staff have been courteous and helpful… Read Full Review

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