Dream World Travel Reviews - www.dwtltd.com

★★★★☆
3.9 / 5
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★★★★☆

“No need to panic”

Written on: 11/02/2016 by KarenC1999 (1 review written)

I booked with DWT Tues 09/02/16. Paid in full. Then went home and checked the reviews. Screamed to myself when I read some terrible stories. Had a sleepless night. Rang DWT on Weds 10/02/16 twice in the morning.I recieved my e-tickets at 4:30pm by e-mail same day. I also had a telphone call at the same time. Some of the reviews must be wrong. I paniced for no reason. Ebeything was fine… Read Full Review

Turner303's Response to KarenC1999's Review

Written on: 16/02/2016

Trust me- my review was NOT wrong. These people play games. I spent the 24 hours prior to take-off trying to reinstate my tickets (even though dwt had sent me the e-tickets weeks before. I had to ring Air Berlin in Germany several times from my mobile phone- i'll bet that's going to cost me a few bob too.

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Turner303's Response to KarenC1999's Review

Written on: 16/02/2016

What date do you travel? Their e tickets aren't worth a carrot. I received mine, but 24 hours before flying, when i tried to do online check-in, i discovered that the tickets had been classified as "used". DESPITE having been provided with my "e ticket" weeks previously. If you haven't travelled yet- GOOD LUCK.

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Karenc1999's reply to Turner303's Comment

Written on: 16/02/2016

Sorry to hear of your problems. How do I check my tickets?

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★★★★★

“Nothing to complain!”

Written on: 10/02/2016

I have used DWTL a few days ago. First i tried to book over their website, but it was not working. So i decided to call them. A very nice staff member was so nice to help me with my request. After checking flights he sent me the details via email to check that everything is correct. At the end he booked the flights for me. After making payment i received my e-ticket and an invoice straight way. I can not complain at all and can recommend DWTL to other people… Read Full Review

Turner303's Comment

Written on: 16/02/2016

"he" Who? Your review sounds like dozens of other reviews on this site. Are you an employee of Dream World Travel???

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★★★★★

“EXCELLENT SERVICE”

Written on: 01/02/2016 by Krausebl389 (1 review written)

I was looking for a flight to Kenya, I left my number on the chart page and was promised by the person I dealt with that someone will call me the next day. A very friendly and professional agent called me and was always updating me of what is going on. I made my payment and he kept me posted when DWT received the money he email me the Invoice, Intenery and Certificate. DWT I will always refer clients to you and thank you for the wonderful service. … Read Full Review

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★★★☆☆

“He seems to be the most reliable one around. Other...”

Written on: 29/01/2016 by joy19 (1 review written)

He seems to be the most reliable one around. Other people mostly hang up on you and leave really rude and dismissive replies when they aren't dealing with your case. Would initially go back to them to make future bookings but the appalling attitude some of the other customer service officers have are completely off-putting. I highly recommend that the company train and access them better… Read Full Review

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★★★★★

“Excellent service”

Written on: 26/01/2016 by henrydevlin (1 review written)

Was looking a flight to Orlando I needed to travel with friends who had already booked, I rang Dreamworld and spoke to the agent who at the time I rang was unable to get the exact flights I needed to travel with my friends, but the next he rang me back to say he had managed to secure the exact flights my friends were traveling on this included a connecting flight to and from Gatwick, he had gone out of his way to search and secure my flight, excellent service and communication. … Read Full Review

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★★★★★

“Excellence in Travel Bookings”

Written on: 25/01/2016 by Adolfog317 (1 review written)

The person I dealt with  was excellent in everyrespect… Read Full Review

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★★★★★

“Best Service From Agent ”

Written on: 22/01/2016 by Aisha123456 (1 review written)

I was panicking regarding my own tickets as i booked few months back but last minute an additional family member decided to come along aswel... I called dream travel and spoke to an agent who was a great help, he understood my problem and still was able to find the best deal despite the less time. I was pleased with his service from the moment i spoke to him. Thank you for going the extra mile for me by arranging for a wheelchair aswell. Quick and hassle free service. I have used… Read Full Review

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★☆☆☆☆

“Utter Nighmare”

Written on: 21/01/2016 by Hatchzu217 (1 review written)

I booked and paid for flights 2 months ago. Flight is tomorrow. Unable to do "online check in" so i have just rang Etihad directly and they have informed me that the tickets were changed from "Open" to "Used" on 11th January. 560 Quid and all of my holiday plans and hotels are now down the toilet because of Dream World Travel. … Read Full Review

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★★★★★

“Good customer service ”

Written on: 21/01/2016 by Naima123 (1 review written)

I have dealt with dream world travel before so I felt comfortable to use them again. I would highly recommend he found me very cheap flights in the dates I wanted and was very helpful with hotel options (although I used another service for hotels). His communication was great calling me when there were any changes. Will use again thanks Dream world!… Read Full Review

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★☆☆☆☆

“DO NOT BOOK”

Written on: 21/01/2016 by dannyg12392 (1 review written)

The whole company is a joke. They are out to trick there way to getting more profit.They told me my flights were suspended, and was down to my flight provider. Which was a total lie. I contacted the flight provider and also the airport. They both could confirm they was no cancelation or due to be any cancelation. "dream" world told me that I will have to fly with Malaysia airways instead of ethihad which I paid for, as well as to pay an extra £1000 pounds per person. I spoke to the guy and I… Read Full Review

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★★★★★

“Best customer support!!!”

Written on: 20/01/2016 by R.sham (1 review written)

Thanks you are gr8!!!she help us a lot. Best customer service and very friendly staff.. Thanks dream world.now I'm your permanent customer… Read Full Review

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★★★★☆

“highly recommended”

Written on: 19/01/2016 by MicahAshby439 (1 review written)

The service provided was exceptional. Very quick and efficient. she is very patient and great at dealing with issues. Great telephone manner. Thanks. highly recommended!… Read Full Review

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★★★★★

“courteous staff ”

Written on: 19/01/2016 by Nasirg98 (1 review written)

i would like to appreciate the agent, very courteous and helpful. he has the time to help and attend to issues… Read Full Review

Stevemccloskey's Comment

Written on: 21/01/2016

Is this a genuine review? Several sound the same.

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★★★★★

“Effective communication”

Written on: 19/01/2016 by HussainTafti (1 review written)

I called Dream World Travel and spoke to one of the staff member, Mois Siddique. He was very professional and guided me throughout the process. For me it was important that he was not rushing and gave me plenty of time to choose the best deal… Read Full Review

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★★★★★

“Dream Holiday Florida”

Written on: 18/01/2016 by italmadden (1 review written)

We booked a holiday to Florida with Dream World Travel and we got our booking through a Reservation Consultant who was most helpful in getting the most suitable flights to Orlando Florida for myself, my husband and our three children. He looked after everything for us and called me back when ever he said he would call back. I could talk to him and ask him any questions with no hesitation he would answer them. I would recommend Dream World Travel and hopefully we will have a holiday to remember… Read Full Review

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★★★★☆

“Very helpful! ”

Written on: 16/01/2016 by oliviat93 (1 review written)

I unfortunately booked incorrect dates but luckily DWT sorted everything for me smoothly and efficiently. He kept in touch with me throughout the whole process via email and reassured me throughout. I would definate let recommend and would ask to speak to him directly for any future bookings as he was extremely professional and helpful… Read Full Review

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★★★★★

“very friendly and helpful staff ,”

Written on: 16/01/2016 by careem (1 review written)

staff are very friendly ,and try to get a good and cheap deals ,i was very happy with the communication… Read Full Review

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★☆☆☆☆

“Worst experience ever”

Written on: 14/01/2016 by Naludidi (1 review written)

So very disappointed I paid deposit for tickets to Mumbai for 16th dec got booking ref kept chasing to pay full to get tickets issued - but got fobbed off not yet till end of November and suddenly got told can't get those ticket! Expensive alternative offered or lose deposit. Ended up paying £140 more on each ticket and different dates. A very poor service. I would say avoid using this company at all cost!… Read Full Review

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★★★★☆

“Good service”

Written on: 13/01/2016 by Sofia358 (1 review written)

Went that extra mile to get me what I wanted. Wanted 4 return tickets to Goa without transferring in India. to the person I dealt with you are a star, you did it and saved me money at the same time - Legend… Read Full Review

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★☆☆☆☆

“date on flight ”

Written on: 12/01/2016 by skyrocketuk (1 review written)

I requested to change dates on outbound flights to USA and offered to pay the extra cost for doing so. Dreamworld travel refused to do this even though I had contacted the airline who were happy for us to change date and confirmed available seats. Will have to cancel flights and dwt refused to give us any refund even though the flight dates are 5 months away. Terrible and very sad that companies can do this and keep all your money… Read Full Review

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