Dream World Travel Reviews - www.dwtltd.com

★★★★☆
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★☆☆☆☆

“Avid like the plague”

Written on: 18/11/2015

Paid for what was only marginally better price but at that time the reviews on were generally good. Issued with invoice with airline reference which was recognised by the airline so I could select seats etc. 2 weeks later the booking had gone from airline system - contacted airline and was told booking had been cancelled by travel agent! They then issued me with another airline ref which stayed on for about a week. Then it was "issue e-tix by 15 November". Now (16 November, "issue e-tix if… Read Full Review

Dreamworldsucks's Comment

Written on: 18/11/2015

On what dates you're flying ? They are doing the same to me.

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Skyrocketuk's Comment

Written on: 05/02/2016

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Dwtravel's Comment

Written on: 18/11/2015

i am extremely sorry for any inconvenience and no one is here who bought tickets from us left alone at the airport because of no tickets.

Indeed we took money from you and we are bond in a contract where we have to provide you with the tickets and for sure we will dispatch your E-tickets but on the advise date.

it is a normal procedure this is not something Dreamworld travel doing illegal, and have a piece of mind as we already sent you your payment confirmation and ATOL certificate that guarantees you that you are on board on the same flights what you had book.

hope you will understand our concerns as well and wait for your E-tickets till the advise date.

thanks

Dreamworld travel

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Dubsguy's Comment

Written on: 18/11/2015

The same thing happened to me. They did eventually issue me tickets with an alternative carrier (KLM for Etihad, same dates, similar flight times, I was happy) and I didn't have to pay anything extra.

You need to make sure they actually ticket the reservation otherwise it'll keep getting cancelled by the airline.

My advice would be to keep calling them and not let up, it's what I did. Also look into reversing the transactions (section 75 if you paid with a credit card, chargeback if you paid with visa debit). Talk to your bank/card issuer, ask to speak to the fraud department and explain the situation. They will be helpful and will tell you what to do and help you start to build a case against them.

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★★★☆☆

“Fine Services!”

Written on: 17/11/2015 by McKayel460 (1 review written)

What a great experience with Dream World Travel. The overall experience with this travel agency is quite good. The agents were pleasant and supported well during the bookings. They offered us good packages according to the needs some were cheap and most of them were luxurious too. Even though they took so long to find me the best fares but its okay services… Read Full Review

Skyrocketuk's Comment

Written on: 05/02/2016

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Skyrocketuk's Comment

Written on: 05/02/2016

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★★★★★

“Very Good Service”

Written on: 17/11/2015 by Brylee77 (1 review written)

I remember it was my first trip to Lagos and for that I needed a good travel guidance, I was suggested Dream world Travel by one of my friend and guess what, I came across some of the nicest people there who guided me throughout the process and helped me a lot. I would like to congratulate Dream World Travel for gaining my trust and thank you for being the best travel guidance on my first trip… Read Full Review

Skyrocketuk's Comment

Written on: 05/02/2016

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Written on: 05/02/2016

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★☆☆☆☆

“Terrible Service”

Written on: 16/11/2015 by bonfireboy (2 reviews written)

This company should be forced out of all the trade organisations it belongs to and from which it gains a veneer of respectability. I booked flights in October, received an airline booking reference which allowed me to select seats / meals. Two weeks later the booking had gone from the airline system, I contacted them and was told the travel agent had cancelled the booking. On contacting Dreamworld they denied they had done anything and provided a new reference which showed on the airline site… Read Full Review

Dreamworldtravel's Response to bonfireboy's Review

Written on: 17/11/2015

Apologies from our side and we will take action for this kind of behavior, if it is possible for you to tell us the name of the agent who dealt with you for your flights.

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Bonfireboy's reply to Dreamworldtravel's Comment

Written on: 17/11/2015

I don't know who I spoke to but if you see which member of staff accessed booking reference 19617 yesterday you will see and also be able to issue my ticket

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Skyrocketuk's Response to bonfireboy's Review

Written on: 05/02/2016

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Bonfireboy's Response to bonfireboy's Review

Written on: 20/11/2015

Well I have now received my e-tickets, although it was not simple.
I sought legal advice which was that tickets should be provided within a reasonable time, and 4 weeks after payment was way beyond reasonable.
I gave the company a deadline to provide the tickets after which I would sue for breach of contract.
Next "discussion" with DWT - they repeated they could not issue the tickets that day without me paying an additional fee.
About 18 hours before the deadline they called me, offering immediate issue for an additional fee, or alternative flights which had much longer connection times which were not suitable. I repeated I would sue if the tickets for which they had contracted were not issued and confirmed by the airline.
A couple of hours later they were magically able to issue the tickets and then had the cheek to ask me to remove this review.

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Widney's reply to Bonfireboy's Comment

Written on: 06/12/2015

I am having exactly the same issue. Thank you for the very helpful review. I will follow what you did and hope I will also get my e-tickets! I would not recommend anyone to book with this company, I just wish I had checked the reviews BEFORE I did so

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★★★★★

“Very efficient service”

Written on: 16/11/2015 by Tarapada (1 review written)

I would like to record here that,I am totally amazed with kind and considerate services I had from your sales representative. I will definitely recommend my relations and friends to Dream World Travels for Air travels. Regards… Read Full Review

Skyrocketuk's Response to Tarapada's Review

Written on: 05/02/2016

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Skyrocketuk's Response to Tarapada's Review

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★★★★★

“Excellent custormer service from Ali!”

Written on: 15/11/2015 by Heidi92 (1 review written)

Thanks Ali for the securing the tickets on time as promised. I would definitely do business again with dream world travel :-)… Read Full Review

Skyrocketuk's Comment

Written on: 05/02/2016

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Skyrocketuk's Comment

Written on: 05/02/2016

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★★★★☆

“brillaint customer service and instant booking :) ”

Written on: 14/11/2015 by ranaGL (1 review written)

i am very pleased after being served by the person , there was only a difference of 8 pounds for me to get the ticket from direct airline or through them,but sicne he served and helped me really well that i happily bought my ticket without having to think alot, i would be looking forward to deal with them for any future travel and tickets . … Read Full Review

Skyrocketuk's Response to ranaGL's Review

Written on: 05/02/2016

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Skyrocketuk's Response to ranaGL's Review

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★★★★★

“As good as gold ”

Written on: 14/11/2015 by Bakerfq21 (1 review written)

I needed an urgent travel arrangement, after endless calls to almost half a dozen agents, I was lucky enough to find out Dream World  In matters of minutes he made it possible. The payment was online. I was updated with every move, he acknowledged transaction in real time. I received emailed tickets in less then an hour from my first call. I am amazed what they do. The personal I dealt with had outstanding customer service. I would be happy to use the again and would recommend them with… Read Full Review

Skyrocketuk's Comment

Written on: 05/02/2016

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Skyrocketuk's Comment

Written on: 05/02/2016

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★★★★☆

“Very good service ”

Written on: 13/11/2015 by TheresaClark (1 review written)

I booked 2 tickets to Turkey through Dreamworld travel after finding the company online. We were late booking so prices were high but Dreamworld travel offered us the best price we could find out of all the sites we looked at and agents we spoke to. We were anxious after reading some of the reviews but we were constantly reassured and the tickets were sent to us on time as promised without any problems at all. We dealt with Adnan who was very polite and helpful. He kept us informed via phone… Read Full Review

Skyrocketuk's Comment

Written on: 05/02/2016

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★★★★☆

“Good service”

Written on: 13/11/2015 by Steph2311 (1 review written)

I have tried many agents but I found Dream world travel a very good company and the sales agent was very helpful in sending me the tickets and i was at ease. My next trip would be via Dream world travel too… Read Full Review

Skyrocketuk's Response to Steph2311's Review

Written on: 05/02/2016

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Skyrocketuk's Response to Steph2311's Review

Written on: 05/02/2016

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★★★★★

“Very good service ”

Written on: 12/11/2015 by 233Byrne (1 review written)

I am very pleased with the service i received from your travel agency, your staff were very professional and always willing to help the costumer,especially a lady called Nimra i was impressed with the service she gave me… Read Full Review

Skyrocketuk's Comment

Written on: 05/02/2016

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Skyrocketuk's Comment

Written on: 05/02/2016

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★★★★☆

“Thanks”

Written on: 12/11/2015 by Darhamad (1 review written)

I have use DWT services 3/4 time so far I was recommend by friend nd they alway find me the best deal in fare, Miss NIMRA EJAZ is profishnol nd had excellent dealing I m happy nd recommend DWT (miss NIMRA EJAZ ) Thanks Regard hamad… Read Full Review

Skyrocketuk's Response to Darhamad's Review

Written on: 05/02/2016

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Skyrocketuk's Response to Darhamad's Review

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★☆☆☆☆

“Review of Dream World Travel ”

Written on: 06/11/2015 by thobeka (1 review written)

I will never travel with u again i do not care how charap u a, some of your agents have no clue how to deal wth customers and cause more stress like guy I dealt with hopeless… Read Full Review

Dreamworldsucks's Response to thobeka's Review

Written on: 11/11/2015

Have you received E-Tickets from them ?

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Skyrocketuk's Response to thobeka's Review

Written on: 05/02/2016

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Dreamworldtravel's Response to thobeka's Review

Written on: 17/11/2015

Apologies from our side and we will take action for this kind of behavior, if it is possible for you to tell us the name of the agent who dealt with you for your flights.

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★★★★☆

“Great service ”

Written on: 06/11/2015 by Skyler442 (1 review written)

the person I dealt with  was great and patient with my requests to forward my e ticket as I'm travelling next week. It was taking some time to come but he was polite and professional and remained on the phone until the email finally come through. Thanks… Read Full Review

Skyrocketuk's Comment

Written on: 05/02/2016

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Skyrocketuk's Comment

Written on: 05/02/2016

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★★★☆☆

“Eventually problems were sorted”

Written on: 04/11/2015 by AniyahVogel292 (1 review written)

I wrote a previous review for Dream World about how I booked a flight with Etihad and was not given etickets and subsequently told to wait again and again, all the while watching the price go up. I contacted the airline who confirmed the reservation was cancelled by them (as they were not paid by Dream World). Many phone calls later, I was eventually offered alternative flights on KLM with similar flight times and on the same dates. I spoke to someone called Ali who seemed very switched on… Read Full Review

Dreamworldsucks's Comment

Written on: 05/11/2015

Hi, can you please tell me how much extra did you have to pay them? Before how many days of your flight they issued you E-tickets? Did you have to threaten them or something? Thanks

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Dubsguy's Comment

Written on: 05/11/2015

I did not have to pay them anything extra. I booked flights for February next year but was concerned as when I contacted Etihad they told me the reservation had been cancelled. I phoned Dream World about once a week to check and was told everything was ok etc but it seemed a bit suspicious especially since Dream World kept saying the reason for the delay was due to the airline when Etihad had told me themselves travel agents can issue etickets whenever they want.

3 times I was given dates that I would definitely have my etickets by, only to find them pass and still not have my etickets. When I phoned them last week I finally spoke to someone who seemed to know what he was talking about (Ali) and he said if I wanted etickets now I he could offer them on alternative flights with KLM (which were very similar, same duration, same dates, departure time 4 hours earlier then originally booked but that wasn't a problem for me). True to his word etickets were issued the next day.

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Dubsguy's Comment

Written on: 05/11/2015

I did not have to pay them anything extra. I booked flights for February next year but was concerned as when I contacted Etihad they told me the reservation had been cancelled. I phoned Dream World about once a week to check and was told everything was ok etc but it seemed a bit suspicious especially since Dream World kept saying the reason for the delay was due to the airline when Etihad had told me themselves travel agents can issue etickets whenever they want.

3 times I was given dates that I would definitely have my etickets by, only to find them pass and still not have my etickets. When I phoned them last week I finally spoke to someone who seemed to know what he was talking about (Ali) and he said if I wanted etickets now I he could offer them on alternative flights with KLM (which were very similar, same duration, same dates, departure time 4 hours earlier then originally booked but that wasn't a problem for me). True to his word etickets were issued the next day.

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Skyrocketuk's Comment

Written on: 05/02/2016

Read bad reviews before dealing with DWT

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Skyrocketuk's Comment

Written on: 05/02/2016

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★★★★★

“nice”

Written on: 04/11/2015 by babatundeo (1 review written)

very excellent service,nimra was very helpful,will surely recommend to friends… Read Full Review

Skyrocketuk's Response to babatundeo's Review

Written on: 05/02/2016

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Skyrocketuk's Response to babatundeo's Review

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★★★★★

“Fantastic experience!!”

Written on: 02/11/2015 by ChaceWest395 (1 review written)

I booked my flight with Dream World and I must say she was very understanding of my needs and requirements. She was polite and very help full. I will be definitely keeping in contact with her for my next holiday. … Read Full Review

Skyrocketuk's Comment

Written on: 05/02/2016

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Skyrocketuk's Comment

Written on: 05/02/2016

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★★★★☆

“Las Vegas”

Written on: 02/11/2015 by Paytony40 (1 review written)

Nimra was very helpful when booking our flights to Las Vegas… Read Full Review

Skyrocketuk's Comment

Written on: 05/02/2016

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Skyrocketuk's Comment

Written on: 05/02/2016

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★★★★★

“I booked our family flight with Dream World Travel....”

Written on: 02/11/2015 by Tennantcd77 (1 review written)

I booked our family flight with Dream World Travel. We had a very good expeiance booking with them. Our agent was very help full and polite. We had to wait for our Etickets, but that was ok with us as he had already explained everything at the beginning. Will definitely be keeping in contact with Dream World Travel… Read Full Review

Aaron_Boome's Comment

Written on: 07/11/2015

When did you get your e-tickets? how long before your departure date?

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Skyrocketuk's Comment

Written on: 05/02/2016

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★★★★★

“excellent service”

Written on: 02/11/2015 by nqMason284 (1 review written)

The service rendered was prompt and answered to all queries efficiently,nimra was superb… Read Full Review

Skyrocketuk's Comment

Written on: 05/02/2016

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Skyrocketuk's Comment

Written on: 05/02/2016

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