Dream World Travel Reviews - www.dwtltd.com

★★★★☆
3.8 / 5
517
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★★★★★

“Great experience”

Written on: 03/08/2016 by errumfatima (1 review written)

I booked my tickets going on family holidays to Canada and Mr Moez Siddiqi from dream travel found a good deal for us but for some unforeseen circumstances we can go and have to cancel our trip due to my daughters illness and on medical grounds can't travel. Called mr Moez and he is so sympthatic and he helped us a lot to plan the trip again hopefully in October I am really happy he is great and was very prompt to resolve the matter thankyou so much… Read Full Review

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★★★★★

“Brillant Work ”

Written on: 31/07/2016 by prince.matt (1 review written)

It was brillant expereience. I went through few other site to find the tickets and at last Dream world LTD gave me the best and cheapest tickets. Amazing Service. Thanks. … Read Full Review

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★☆☆☆☆

“bought tickets (Birmingham to Tunis 09/08/16 to...”

Written on: 31/07/2016 by John163 (1 review written)

bought tickets (Birmingham to Tunis 09/08/16 to 02/09/16) from “Dream world Travel “and I received confirmation about it. I called them before I paid ticket online and asked for the price found 1754 and said yes, it is correct and go head for it and I paid it and called them to ask received money and they said received it, I received an email from them for confirmation about it. I told my children it is everything ready now and them happy about it. But after 30 minutes I received call said… Read Full Review

Rfe1's Comment

Written on: 04/12/2016

I am the owner of the review at 06/08/2016 by RFE1. I have now contacted BBC Watchdog about Dream World Travel. I urge everyone else who has had a bad experience with this company to do the same.

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★★★★☆

“Two week holiday”

Written on: 27/07/2016 by determined2travel (1 review written)

Booking was easy, staff were very helpful and patient. My holiday is not due until January 2017 and I have since looked at some of the reviews most of which are not good.....so now I don't know if I will actually get my holiday or if when I arrive at the airport they tell me my ticket's not valid. I shall try to speak with ABTA to see if they are aware of any problems with this company. I hope not as I really liked them… Read Full Review

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★☆☆☆☆

“worst experience ever!”

Written on: 27/07/2016 by Moniqueta (1 review written)

We went through Momondo,we booked 3 months before, 3 tickets 2 adults and one child. In the first receive they charge my son like adults, my son's price was the same like us, but we didn't give big deal. when we went to airport to do the check-in, they couldn't find us in the system and they said that my son was registered as an infant not as a child that's suppose to be. And they said us to call agency to change it, we call them and they said that the ticket we bought for our son was infant… Read Full Review

Rfe1's Response to Moniqueta's Review

Written on: 04/12/2016

I am the owner of the review at 06/08/2016 by RFE1. I have now contacted BBC Watchdog about Dream World Travel. I urge everyone else who has had a bad experience with this company to do the same.

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★★★★☆

“Best service ever am so happy ”

Written on: 25/07/2016 by Vargas154 (1 review written)

Number one customer service I am happy with the way I was traeted… Read Full Review

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★★★★★

“ Helpful service”

Written on: 24/07/2016 by Mohamed_80 (1 review written)

I spoke to an agent who was very helpful and explained all the requirements for my booking. Would recommend to a friend and I'll be using them again at some point… Read Full Review

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★☆☆☆☆

“DO NOT TRUST THIS COMPANY”

Written on: 23/07/2016 by Corey288 (1 review written)

I am supposedly booked with this company to travel from Manchester to Sydney in November. After taking my money, they have failed to make a reservation with the airline company but instead have given me two reference numbers. They are now refusing to answer my phone calls. I have checked with the airline who confirmed that there is no reservation. They are not ABTA bonded and the ATOL certificate is only of worth should they go bust. I shall now be seeking legal advice… Read Full Review

Rfe1's Comment

Written on: 04/12/2016

I am the owner of the review at 06/08/2016 by RFE1. I have now contacted BBC Watchdog about Dream World Travel. I urge everyone else who has had a bad experience with this company to do the same.

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★☆☆☆☆

“Poor customer service”

Written on: 22/07/2016 by 326Lyons (1 review written)

Very rigid, non cooperative and very bad customer service. Do not buy tickets from DWT… Read Full Review

Rfe1's Comment

Written on: 04/12/2016

I am the owner of the review at 06/08/2016 by RFE1. I have now contacted BBC Watchdog about Dream World Travel. I urge everyone else who has had a bad experience with this company to do the same.

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★☆☆☆☆

“Non cooperative”

Written on: 20/07/2016 by Adam51 (1 review written)

Very poor customer service. Non cooperative and very rigid in after sales service… Read Full Review

Rfe1's Response to Adam51's Review

Written on: 04/12/2016

I am the owner of the review at 06/08/2016 by RFE1. I have now contacted BBC Watchdog about Dream World Travel. I urge everyone else who has had a bad experience with this company to do the same.

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★★★★★

“Excellent compliance and service ”

Written on: 18/07/2016 by Rehan123 (1 review written)

I had a wonderful and brilliant experience of booking urgent tickets from London to lahore. I was dealt by the flight consultant and he helped me a lot and gave the best service and provided me with all the requirements I needed. Good service and excellent cooperative staff I recommend it to everyone without hesitation … Read Full Review

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★☆☆☆☆

“WORST EVER BOOKING EXPERIENCE”

Written on: 18/07/2016

I BOOKED 5 FLIGHT TICKETS TO LOS ANGELES IN DECEMBER 2015 FOR TRAVEL IN MAY 2016. ONE WEEK BEFORE FLIGHT I GOT EMAIL TO SAY TICKETS CANCELLED, NO EXPLANATION AND NO OFFER OF ALTERNATIVE FLIGHTS. I WAS FORCED TO REBOOK USING A LOCAL TRAVEL AGENT AND COST ME EXTRA £1600! TOOK WEEKS OF HASSLE TO EVENTUALLY GET REFUND FOR ORIGINAL TICKETS AND MY REQUEST FOR COMPENSATION HAS BEEN COMPLETELY IGNORED. HOW ON EARTH CAN THIS HAPPEN, IF IT WAS ON A REGULAR BASIS THE TOTAL TRAVEL INDUSTRY WOULD COLLAPSE… Read Full Review

Rfe1's Comment

Written on: 04/12/2016

I am the owner of the review at 06/08/2016 by RFE1. I have now contacted BBC Watchdog about Dream World Travel. I urge everyone else who has had a bad experience with this company to do the same.

Reply to this comment

Erinor's Comment

Written on: 04/12/2016

Thank you but unsure as yet whether problem was caused by Dream World Travel or Thomas Cook Airlines who have not responded to my complaint, anyway the action of Dream World Travel was way below par and not to be trusted.

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★★★★★

“Absolutely top class, professional and quality cust...”

Written on: 18/07/2016 by TyhlerV (1 review written)

I initially dealt with an agent via the live chat. She then carried on dealing with my flights for the next two days via email and telephone. This lady was top class!! I had a few changes of dates, but she endeavoured to find the best price and flights for me and my family for our holiday. I oouldn't of asked for better customer care and professionalism. Thank you, I will be definitely recommending you and will be using you again… Read Full Review

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★☆☆☆☆

“Catastrophic Experience”

Written on: 15/07/2016 by FreeMarkets (1 review written)

I booked a domestic one-way flight in China with them. I soon received two emails. A short booking confirmation that showed the correct flight booked, and a second email with an invoice for a flight to Indonesia. They mixed up the airport code of our target city (Chongqing) and that of Jakarta. Then, a few days later, they wrote me another email in terrible english that explained that they were unable to book the flight, and apparently issued a refund. I am already waiting for several days now… Read Full Review

Rfe1's Response to FreeMarkets's Review

Written on: 04/12/2016

I am the owner of the review at 06/08/2016 by RFE1. I have now contacted BBC Watchdog about Dream World Travel. I urge everyone else who has had a bad experience with this company to do the same.

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★★★★☆

“Quick and efficient service. Advisor was very helpful...”

Written on: 15/07/2016

Quick and efficient service. Advisor was very helpful and polite m… Read Full Review

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★★☆☆☆

“Read the reviews before booking”

Written on: 14/07/2016 by AaronJones (1 review written)

Booked flights last September to travel to Sydney in April, had a really good price. Then I read the reviews - Doh! Alarm bells started ringing, 6 weeks later still no tickets so started phoning them, eventually our tickets arrived, Happy Days, well no. A couple of months later they phoned to say our flights were over booked and changed them meaning I had to rearrange onward travel. I sent them an email insisting on no more changes or legal action would follow. I still worried about the… Read Full Review

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★★★★☆

“Responsive and helpful”

Written on: 11/07/2016 by 232McGregor (1 review written)

The agent was quick to assist when there were issues in booking my flight independently, and completed my reservation quickly, proving confirmations and booking info in real time… Read Full Review

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★★★★★

“Wonderful service and callback”

Written on: 09/07/2016 by Abdulpak (1 review written)

Our travel agent whom I found to be very helpful and tried to get us the best deals. … Read Full Review

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★★★★★

“fantastic and good treatment from your staff ”

Written on: 30/06/2016 by Tanial33 (1 review written)

fantastic and good treatment from your staff… Read Full Review

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★☆☆☆☆

“Poor Service”

Written on: 29/06/2016 by Molly426 (1 review written)

I booked a ticket , I had recived a pdf with a ticket number , I asked to verify that this was my booking number was told that this was my ticket , it was my booking number too book in at the airport, lucky I turned up early to make sure if there was a issue I could try and resolve . If they had explained that this was the booking confirmation and not a ticket might be a different review after asking them three times and referring me to the airline . I think that if they spent a few more… Read Full Review

Rfe1's Comment

Written on: 04/12/2016

I am the owner of the review at 06/08/2016 by RFE1. I have now contacted BBC Watchdog about Dream World Travel. I urge everyone else who has had a bad experience with this company to do the same.

Reply to this comment
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