Dream World Travel Reviews - www.dwtltd.com

★★★★☆
3.9 / 5
373
78% of users recommend this
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Dream World Travel - www.dwtltd.com

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★☆☆☆☆

“something very wrong with this company”

Written on: 04/01/2016 by TristenMcKinnon333 (1 review written)

they take your money very quickly but they do not buy the tickets they say they do. left me stranded at the last minute. please stay away and buy from a more legitimate outlet. also, the majority of thier reviews seem to be fake… Read Full Review

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★☆☆☆☆

“Hello, I'm 74 and bought tickets, i thought, in...”

Written on: 04/01/2016 by DejaGreer430 (1 review written)

Hello, I'm 74 and bought tickets, i thought, in early November for a flight next week. This company has informed me that I need to give them a lot more money to travel on different dates and a non direct flight combination than what I originally purchased. Please avoid and share my story on face book. thank you … Read Full Review

Alfredo789's Comment

Written on: 06/01/2016

The money you pay upfront is to enter the DWTLTD lottery. Your money is not immediately used to buy the ticket from the airline as DWTLTD lead you to believe because they have not yet agreed the price with the airline. DMTLTD accummulate your ticket request with others and negotiate in bulk. Unsuccessful negotiations mean they ask you for more money or divert you to another flight/airline at the last minute. They take no responsibility for losses incurred by the traveller as a result.

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★★★★☆

“worked out well”

Written on: 03/01/2016 by Bryant359 (1 review written)

After booking with DWT through cheapflights.co.uk we were a bit anxious after reading some of the reviews on this site. We had some concerns about receiving our e-tickets but after speaking with the person I dealt with he got us better flight times for the same price and issued the tickets as promised. All the flights are registered and showing on the airline website - we're due to fly early Feb 2016 so hopefully it will all go smoothly! … Read Full Review

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★☆☆☆☆

“Casino operation”

Written on: 03/01/2016 by Noemin361 (1 review written)

Booking and paying on line does not guarantee DWT will make a contract with the airline or with the flight details you think have been confirmed. They hold on to your money while accumulating ticketing requests to get bulk discounts at a later date. The actual flight timing and airline were different from my original booking which was paid in full 2 months in advance. DWT only contacted me 2 days before departure with the new details, too late to make changes to hotel bookings and connecting… Read Full Review

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★★★★★

“very easy process highly recommend”

Written on: 02/01/2016 by carol1222 (1 review written)

Dealt with a lovely agent called Charlie very helpful nothing was too much trouble for him smooth process got the flight that I wanted at good price excellent communication will use this firm again and recommend to friends once again thank you Charlie… Read Full Review

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★☆☆☆☆

“Avoid booking with this company ”

Written on: 02/01/2016 by paddlepete (1 review written)

We booked flights in Oct then told 24Dec our flight was overbooked and has 2 options a 23 hour stopover or a extra 150 each to change flights. It is now the 2nd Jan and we fly on the 5th Jan and we have no tickets or anything to say we are booked on any flight. We have previously booked trains to and from the airport plus paid for hotels in country based on our original booking. 3 days to go and being fobbed off still with no explanation or anything just a empty promise of a call back. Will… Read Full Review

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★★★★★

“Excellent customer services ”

Written on: 01/01/2016

I was served by an agent - and can truly say this is why I continue to use Dream World for the past five years. His vibrant personality and willingness to assist is a breath of fresh air which definitely brightened the tideos task of ticket finding. 100% reliable, listened attentively to my needs and called me back the moment he found the best deal for me. Have worked in customer services for the past 6 years - and pleased to share I received some of the best from him and Would recommend… Read Full Review

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★★★★☆

“good service”

Written on: 01/01/2016 by 387Brady (1 review written)

He has done excellent job buy providing good customer service.good communication and up to date on availability of tickets. prompt feed back on every enquiry and detail consultation.could have done better on prices:)) , thx for helping the journey posible… Read Full Review

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★★★★★

“Great Service”

Written on: 31/12/2015 by Beck15 (1 review written)

Booked a last minute flight that even without my debit card. She helped me throughout the process. Very helpful. Thank you and will definitely recommend to my friends and family… Read Full Review

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★☆☆☆☆

“Ticket issue”

Written on: 31/12/2015 by CamrenGriffin-Alt (1 review written)

Flight to China booked on 4th December for Flight on 4th January @ 20:25. We received Tickets by email on 29th December, with no special note or apology, we checked Tickets but they were for 17:40 flight ! This means that the TAXI to the Airport would be too late and we will have to re-organise both a Taxi and wait an additional 3 hours in Beijing for our connecting Flight to our final destination ! LUCKY we checked the tickets in DETAIL otherwise we would have missed the FLIGHT. NO APOLOGY… Read Full Review

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★★★☆☆

“Tried to book tickets online initially after receiving...”

Written on: 31/12/2015

Tried to book tickets online initially after receiving an email from DWT offering cheap flights. Discovered I couldn't book the flights online so called DWT and was told that the price in the email was an online price only and was then offered tickets which were considerably more expensive, which I declined. After a number of phone calls from Salman offering tickets at lower prices, I was eventually offered tickets at the price just slightly higher than I initially saw, which I was happy… Read Full Review

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★★★★★

“Excellent customer service. Every time!”

Written on: 28/12/2015 by Medellin (1 review written)

The first time I booked a flight with dreanworld travel in February this year. I found the staff very helpful. In particuler Ahmed, who was my main contact each time. He found good deals and was happy to go back again and again to check details till we were satisfied. When it came to booking more flghts, obviously I called Ahmed again. This time again he found the best possible deals and was very patient as we kept changing our minds about dates and which route we wanted to take to Colombia… Read Full Review

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★★★★★

“Flight tickets”

Written on: 27/12/2015 by Kaseyv277 (1 review written)

I was offered a very good price for flights, May 2016. On completing the booking and paying my assistant informed me BA had put up their prices and he had transferred me to Virgin who were charging the original price, I was happy he had solved the problem before calling me. The following day when trying to send me my e tickets, he found Virgin had put up their prices, so I was asked to wait a month before my tickets would be sent so he could find me some flights with the original price with… Read Full Review

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★☆☆☆☆

“Take money call later and say need more money for...”

Written on: 27/12/2015 by pcBenton262 (1 review written)

Take money call later and say need more money for ticket or can have refund and pay £75 cancellation fee, avoid… Read Full Review

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★☆☆☆☆

“Fake outfit AVOID”

Written on: 27/12/2015 by dcIngram370 (1 review written)

People, avoid this company at all costs. They take your money and issue Fake reservations and then ask for more money?… Read Full Review

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★★★★☆

“Brilliant Communication”

Written on: 24/12/2015 by nirmala001 (1 review written)

Brilliant communication, very friendly and polite and also i had the answer to every single question of mine. I would definitely recommend to a friend. Thank You very much for your kind help. Appreciated very much… Read Full Review

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★★★★★

“I have Purchased 4 airline tickets this year from...”

Written on: 24/12/2015

I have been buying airline tickets from Dream World Travel for more than four years and I came across with their ticketing agent called Nimra Ejaz from the very first day I called this agency and I assure she has been helpful,tolerable and can understand your travel needs and can deliver some reasonably priced ticket too. So it gets thinking where do you get the cheapest pricing? You try it out, make a request, doesn't cost You anything. … Read Full Review

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★★★★★

“I booked a ticket for my partner on the 24th of...”

Written on: 22/12/2015

I booked a ticket for my partner on the 24th of November 2015 but he didn't travel on the date because of family issues so I called the agent who I booked with he was so helpful and every patients and he knows how to to talk to costumers. I'll recommende any of my friends and family to travel with dream world. I've already save his number. Well done and keep it up. I like the way he help me that day and I'll recommend him to everyone I know that want to travel… Read Full Review

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★★★★★

“Very good Customer service ”

Written on: 22/12/2015

I had very good experince with Dream world travel agent. He was very good at serving me and gave me very good deal.I would defiantly recommend their services to my friends and Family… Read Full Review

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★☆☆☆☆

“Avoid!! Avoid!!!”

Written on: 22/12/2015 by themanclad68 (1 review written)

Booked and paid for a flight with the intention of flying in February 2016, (the flight was booked and paid for in November 2015). Due to change in circumstances asked to either amend or cancel the flight and was simply told neither was possible as the price I paid was a 'promotional' price even though there was no real difference in the cost from other internet flight comparison sites. Checked the amendment section as well as cancellation section of the booking confirmation and it says BOTH… Read Full Review

Abbasbis's Response to themanclad68's Review

Written on: 14/01/2016

hi
i am in exactly the same situation as flights are due in February but i do not have any tickets, i checked with airline and they said no tickets have been booked under the reference they gave,
Did you take it any further with trading standards?

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Themanclad68's reply to Abbasbis's Comment

Written on: 14/01/2016

Hi,

I actually got the e-ticket, did you not? When I bought and paid for my flight there was no reference to the price being a 'promotional' one either on the website or on the email/paperwork I received. The price I paid was literally the same on all price comparison sites.
Despite several attempts to change my ticket with DWT I ended up making a couple of calls to Virgin Atlantic reservations who originally said they could not cancel the ticket as it was done through DWT and gave me until 01 February to make a change to my ticket. After calling Virgin Atlantic reservations again they have since extended the date to 20 November for changes however I will be charged an extra £200 to do this!!! Virgin Atlantic reservations have 'cancelled' my flight in their booking system, (this means I won't be charged a no show fee), and I'm now 'in credit' with them but again they cannot refund the money because it was done through DWT. In all fairness Virgin Atlantic reservations have been very helpful but I'm obviously not very happy about having to pay the extra £200.
I haven't contacted Trading Standards but will in the next couple of days. I HAVE however written to a columnist at The Sun newspaper who is similar to Trading Standards and now just waiting to hear back.

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