Dream World Travel Reviews - www.dwtltd.com

★★★★☆
3.9 / 5
395
78% of users recommend this
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Dream World Travel - www.dwtltd.com

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★★★★★

“Best Service From Agent ”

Written on: 22/01/2016 by Aisha123456 (1 review written)

I was panicking regarding my own tickets as i booked few months back but last minute an additional family member decided to come along aswel... I called dream travel and spoke to an agent who was a great help, he understood my problem and still was able to find the best deal despite the less time. I was pleased with his service from the moment i spoke to him. Thank you for going the extra mile for me by arranging for a wheelchair aswell. Quick and hassle free service. I have used… Read Full Review

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★☆☆☆☆

“Utter Nighmare”

Written on: 21/01/2016 by Hatchzu217 (1 review written)

I booked and paid for flights 2 months ago. Flight is tomorrow. Unable to do "online check in" so i have just rang Etihad directly and they have informed me that the tickets were changed from "Open" to "Used" on 11th January. 560 Quid and all of my holiday plans and hotels are now down the toilet because of Dream World Travel. … Read Full Review

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★★★★★

“Good customer service ”

Written on: 21/01/2016 by Naima123 (1 review written)

I have dealt with dream world travel before so I felt comfortable to use them again. I would highly recommend he found me very cheap flights in the dates I wanted and was very helpful with hotel options (although I used another service for hotels). His communication was great calling me when there were any changes. Will use again thanks Dream world!… Read Full Review

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★☆☆☆☆

“DO NOT BOOK”

Written on: 21/01/2016 by dannyg12392 (1 review written)

The whole company is a joke. They are out to trick there way to getting more profit.They told me my flights were suspended, and was down to my flight provider. Which was a total lie. I contacted the flight provider and also the airport. They both could confirm they was no cancelation or due to be any cancelation. "dream" world told me that I will have to fly with Malaysia airways instead of ethihad which I paid for, as well as to pay an extra £1000 pounds per person. I spoke to the guy and I… Read Full Review

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★★★★★

“Best customer support!!!”

Written on: 20/01/2016 by R.sham (1 review written)

Thanks you are gr8!!!she help us a lot. Best customer service and very friendly staff.. Thanks dream world.now I'm your permanent customer… Read Full Review

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★★★★☆

“highly recommended”

Written on: 19/01/2016 by MicahAshby439 (1 review written)

The service provided was exceptional. Very quick and efficient. she is very patient and great at dealing with issues. Great telephone manner. Thanks. highly recommended!… Read Full Review

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★★★★★

“courteous staff ”

Written on: 19/01/2016 by Nasirg98 (1 review written)

i would like to appreciate the agent, very courteous and helpful. he has the time to help and attend to issues… Read Full Review

Stevemccloskey's Comment

Written on: 21/01/2016

Is this a genuine review? Several sound the same.

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★★★★★

“Effective communication”

Written on: 19/01/2016 by HussainTafti (1 review written)

I called Dream World Travel and spoke to one of the staff member, Mois Siddique. He was very professional and guided me throughout the process. For me it was important that he was not rushing and gave me plenty of time to choose the best deal… Read Full Review

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★★★★★

“Dream Holiday Florida”

Written on: 18/01/2016 by italmadden (1 review written)

We booked a holiday to Florida with Dream World Travel and we got our booking through a Reservation Consultant who was most helpful in getting the most suitable flights to Orlando Florida for myself, my husband and our three children. He looked after everything for us and called me back when ever he said he would call back. I could talk to him and ask him any questions with no hesitation he would answer them. I would recommend Dream World Travel and hopefully we will have a holiday to remember… Read Full Review

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★★★★☆

“Very helpful! ”

Written on: 16/01/2016 by oliviat93 (1 review written)

I unfortunately booked incorrect dates but luckily DWT sorted everything for me smoothly and efficiently. He kept in touch with me throughout the whole process via email and reassured me throughout. I would definate let recommend and would ask to speak to him directly for any future bookings as he was extremely professional and helpful… Read Full Review

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★★★★★

“very friendly and helpful staff ,”

Written on: 16/01/2016 by careem (1 review written)

staff are very friendly ,and try to get a good and cheap deals ,i was very happy with the communication… Read Full Review

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★☆☆☆☆

“Worst experience ever”

Written on: 14/01/2016 by Naludidi (1 review written)

So very disappointed I paid deposit for tickets to Mumbai for 16th dec got booking ref kept chasing to pay full to get tickets issued - but got fobbed off not yet till end of November and suddenly got told can't get those ticket! Expensive alternative offered or lose deposit. Ended up paying £140 more on each ticket and different dates. A very poor service. I would say avoid using this company at all cost!… Read Full Review

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★★★★☆

“Good service”

Written on: 13/01/2016 by Sofia358 (1 review written)

Went that extra mile to get me what I wanted. Wanted 4 return tickets to Goa without transferring in India. to the person I dealt with you are a star, you did it and saved me money at the same time - Legend… Read Full Review

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★☆☆☆☆

“date on flight ”

Written on: 12/01/2016 by skyrocketuk (1 review written)

I requested to change dates on outbound flights to USA and offered to pay the extra cost for doing so. Dreamworld travel refused to do this even though I had contacted the airline who were happy for us to change date and confirmed available seats. Will have to cancel flights and dwt refused to give us any refund even though the flight dates are 5 months away. Terrible and very sad that companies can do this and keep all your money… Read Full Review

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★★★★★

“People who listened!”

Written on: 12/01/2016 by 58Glass (1 review written)

Nimra Ejaz was the most patient and helpful consultant. Definitely call her go book another trip!… Read Full Review

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★☆☆☆☆

“Inefficient and rude”

Written on: 09/01/2016 by Pike382 (1 review written)

Worried having read reviews. I've just booked. Booked wrong place at first. Girl dealing then went home. Guy who took over disappeared after about 5 minutes and left hanging. I started booking at 2:30 pm, got confirmation at 8 pm. Names wrong and had to be amended. No apologies for errors at any time. I rang in to complain, a manager was never available. Emailed in. Expected a response to telephone calls and email but no. Eventually spoke to someone after another call from me but… Read Full Review

Sylviamorgan10's Comment

Written on: 24/02/2016

would like to know if they DID as I am considering booking with them

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★★★★☆

“I do have some issues with the agency. They rebooked...”

Written on: 08/01/2016 by Mloda (1 review written)

I do have some issues with the agency. They rebooked my flight with the wrong date few days before my trip. Lucky he helped me, he worked very hard to provide me with a proper ticket. He is nice and polite. Answer all my questions and what I really like he sent me a confirmation email what's happening with my case… Read Full Review

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★★★★★

“Dream World Travel.”

Written on: 07/01/2016 by CarsonMcKee (1 review written)

A good travel Agency. My requirements were met with speed. and efficiency. I would recommend this agency to my associates and family members. Thank you… Read Full Review

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★★★★☆

“Dubious at first”

Written on: 06/01/2016 by Jammie_19 (1 review written)

My partner an I have recent returned from a week in Dubai using flights bought from Dream World Travel via Skyscanner. The price was the cheapest available at the time for when we wanted to go. As DWT didnt send the e-tickets when stated, numerous calls were made to see where they were and the employees made excuses and seemed unprofessional. They eventually sorted the tickets and upgraded the return journey to 1st class for free. This did make me hesitant and I thought I might be being… Read Full Review

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★☆☆☆☆

“Start with the negative reviews to get a balanced picture”

Written on: 06/01/2016 by Willg1971 (1 review written)

DWT does not buy the airline ticket advertised when you pay upfront. Expecting the "paid" confirmation email from them to mean I already had the advertised tickets I was then informed just before departure that "due to the airline overbooking" I had to travel on a different airline and timetable. This explanation implies the tickets were already paid for and it was the airline's fault however this must be a lie as the ticket holder's approval is required before a purchased ticket can be… Read Full Review

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