Dream World Travel Reviews - www.dwtltd.com

★★★★☆
4.0 / 5
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★☆☆☆☆

“Inefficient and rude”

Written on: 09/01/2016 by Pike382 (1 review written)

Worried having read reviews. I've just booked. Booked wrong place at first. Girl dealing then went home. Guy who took over disappeared after about 5 minutes and left hanging. I started booking at 2:30 pm, got confirmation at 8 pm. Names wrong and had to be amended. No apologies for errors at any time. I rang in to complain, a manager was never available. Emailed in. Expected a response to telephone calls and email but no. Eventually spoke to someone after another call from me but… Read Full Review

Skyrocketuk's Comment

Written on: 15/01/2016

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Written on: 05/02/2016

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★★★★☆

“I do have some issues with the agency. They rebooked...”

Written on: 08/01/2016 by Mloda (1 review written)

I do have some issues with the agency. They rebooked my flight with the wrong date few days before my trip. Lucky he helped me, he worked very hard to provide me with a proper ticket. He is nice and polite. Answer all my questions and what I really like he sent me a confirmation email what's happening with my case… Read Full Review

Skyrocketuk's Response to Mloda's Review

Written on: 05/02/2016

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Written on: 05/02/2016

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★★★★★

“Dream World Travel.”

Written on: 07/01/2016 by CarsonMcKee (1 review written)

A good travel Agency. My requirements were met with speed. and efficiency. I would recommend this agency to my associates and family members. Thank you… Read Full Review

Skyrocketuk's Comment

Written on: 05/02/2016

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Written on: 05/02/2016

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★★★★☆

“Dubious at first”

Written on: 06/01/2016 by Jammie_19 (1 review written)

My partner an I have recent returned from a week in Dubai using flights bought from Dream World Travel via Skyscanner. The price was the cheapest available at the time for when we wanted to go. As DWT didnt send the e-tickets when stated, numerous calls were made to see where they were and the employees made excuses and seemed unprofessional. They eventually sorted the tickets and upgraded the return journey to 1st class for free. This did make me hesitant and I thought I might be being… Read Full Review

Skyrocketuk's Response to Jammie_19's Review

Written on: 05/02/2016

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Skyrocketuk's Response to Jammie_19's Review

Written on: 05/02/2016

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Jammie_19's reply to Skyrocketuk's Comment

Written on: 05/02/2016

I got upgraded for free... not bad in my book

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★☆☆☆☆

“Start with the negative reviews to get a balanced picture”

Written on: 06/01/2016 by Willg1971 (1 review written)

DWT does not buy the airline ticket advertised when you pay upfront. Expecting the "paid" confirmation email from them to mean I already had the advertised tickets I was then informed just before departure that "due to the airline overbooking" I had to travel on a different airline and timetable. This explanation implies the tickets were already paid for and it was the airline's fault however this must be a lie as the ticket holder's approval is required before a purchased ticket can be… Read Full Review

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Written on: 05/02/2016

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★★★★★

“Great and easy service”

Written on: 05/01/2016

I needed a flight to Vegas in 48 hrs time and Dream World Travel were great to assist me. Mozi was quick to help and provided a fast and efficient service. He called me back like he said and made sure I was happy with everything. Thanks Mozi… Read Full Review

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Written on: 05/02/2016

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Written on: 05/02/2016

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★☆☆☆☆

“DO NOT USE DWT LTD - Last minute change of flight...”

Written on: 04/01/2016 by Rosse446 (1 review written)

I booked 4 return tickets LHR to Houston flying out on 26th Dec with United returning 3rd Jan 2016. eTicket confirmation was received 7th December so I assumed the flight times were confirmed. WRONG. E-mail was sent by Dream World at 23.09 on 24th December which I picked up on Christmas Day saying flights had changed. Had to take the revised flights but their excuse that flight over-booked was pathetic as I could see on United's site they had some seats left. When trying to resolve via phone… Read Full Review

Dannyg12392's Comment

Written on: 21/01/2016

They have tried the exact same thing on me today total lies. They do it to get more money from you. I recorded the guy who is apparently was the manager blatantly lieing to me saying ethihad had cancelled my flight when this was a total lie.In the end they said it was okay for me to fly with my original flights ..... Which proves they were never cancelled and all was a scam to make more money. Every person I have spoke to has been rude and can barely speak English. Awful company they need shutting down!!!

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Mair74's Comment

Written on: 21/01/2016

Totally agree . They didn't ask us for more money so I can only assume it was cheaper to put us on an alternative flight and they pocketed the difference. I phone United who looked at their booking system and thought we had flown with them on the original booked flights. They stated they would not cancel a confirmed booking in this way but do it at the airport by offering flyers compensation to change flights.
I am now looking to see if IATA will listen to my complaint but can't see an obvious way of submitting a complaint to them.
Glad you sorted it without any disruption but agencies like these should not be allowed to trade.

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Skyrocketuk's Comment

Written on: 05/02/2016

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★☆☆☆☆

“something very wrong with this company”

Written on: 04/01/2016 by TristenMcKinnon333 (1 review written)

they take your money very quickly but they do not buy the tickets they say they do. left me stranded at the last minute. please stay away and buy from a more legitimate outlet. also, the majority of thier reviews seem to be fake… Read Full Review

Skyrocketuk's Comment

Written on: 13/01/2016

I agree. I too have had terrible experience with dwt. DO NOT EXPECT TO GET YOUR MONEY BACK!

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Written on: 05/02/2016

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★☆☆☆☆

“Hello, I'm 74 and bought tickets, i thought, in...”

Written on: 04/01/2016 by DejaGreer430 (1 review written)

Hello, I'm 74 and bought tickets, i thought, in early November for a flight next week. This company has informed me that I need to give them a lot more money to travel on different dates and a non direct flight combination than what I originally purchased. Please avoid and share my story on face book. thank you … Read Full Review

Alfredo789's Comment

Written on: 06/01/2016

The money you pay upfront is to enter the DWTLTD lottery. Your money is not immediately used to buy the ticket from the airline as DWTLTD lead you to believe because they have not yet agreed the price with the airline. DMTLTD accummulate your ticket request with others and negotiate in bulk. Unsuccessful negotiations mean they ask you for more money or divert you to another flight/airline at the last minute. They take no responsibility for losses incurred by the traveller as a result.

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Written on: 05/02/2016

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★★★★☆

“worked out well”

Written on: 03/01/2016 by Bryant359 (1 review written)

After booking with DWT through cheapflights.co.uk we were a bit anxious after reading some of the reviews on this site. We had some concerns about receiving our e-tickets but after speaking with the person I dealt with he got us better flight times for the same price and issued the tickets as promised. All the flights are registered and showing on the airline website - we're due to fly early Feb 2016 so hopefully it will all go smoothly! … Read Full Review

Skyrocketuk's Comment

Written on: 05/02/2016

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Written on: 05/02/2016

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★☆☆☆☆

“Casino operation”

Written on: 03/01/2016 by Noemin361 (1 review written)

Booking and paying on line does not guarantee DWT will make a contract with the airline or with the flight details you think have been confirmed. They hold on to your money while accumulating ticketing requests to get bulk discounts at a later date. The actual flight timing and airline were different from my original booking which was paid in full 2 months in advance. DWT only contacted me 2 days before departure with the new details, too late to make changes to hotel bookings and connecting… Read Full Review

Skyrocketuk's Comment

Written on: 13/01/2016

I think we should all contact the same solicitor and take legal action

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Written on: 05/02/2016

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★★★★★

“very easy process highly recommend”

Written on: 02/01/2016 by carol1222 (1 review written)

Dealt with a lovely agent called Charlie very helpful nothing was too much trouble for him smooth process got the flight that I wanted at good price excellent communication will use this firm again and recommend to friends once again thank you Charlie… Read Full Review

Skyrocketuk's Response to carol1222's Review

Written on: 05/02/2016

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Written on: 05/02/2016

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★☆☆☆☆

“Avoid booking with this company ”

Written on: 02/01/2016 by paddlepete (1 review written)

We booked flights in Oct then told 24Dec our flight was overbooked and has 2 options a 23 hour stopover or a extra 150 each to change flights. It is now the 2nd Jan and we fly on the 5th Jan and we have no tickets or anything to say we are booked on any flight. We have previously booked trains to and from the airport plus paid for hotels in country based on our original booking. 3 days to go and being fobbed off still with no explanation or anything just a empty promise of a call back. Will… Read Full Review

Skyrocketuk's Response to paddlepete's Review

Written on: 13/01/2016

Did you get refund...we didn't. Take money and run

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Written on: 05/02/2016

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★★★★★

“Excellent customer services ”

Written on: 01/01/2016

I was served by an agent - and can truly say this is why I continue to use Dream World for the past five years. His vibrant personality and willingness to assist is a breath of fresh air which definitely brightened the tideos task of ticket finding. 100% reliable, listened attentively to my needs and called me back the moment he found the best deal for me. Have worked in customer services for the past 6 years - and pleased to share I received some of the best from him and Would recommend… Read Full Review

Skyrocketuk's Comment

Written on: 05/02/2016

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★★★★☆

“good service”

Written on: 01/01/2016 by 387Brady (1 review written)

He has done excellent job buy providing good customer service.good communication and up to date on availability of tickets. prompt feed back on every enquiry and detail consultation.could have done better on prices:)) , thx for helping the journey posible… Read Full Review

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Written on: 05/02/2016

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★★★★★

“Great Service”

Written on: 31/12/2015 by Beck15 (1 review written)

Booked a last minute flight that even without my debit card. She helped me throughout the process. Very helpful. Thank you and will definitely recommend to my friends and family… Read Full Review

Skyrocketuk's Response to Beck15's Review

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★☆☆☆☆

“Ticket issue”

Written on: 31/12/2015 by CamrenGriffin-Alt (1 review written)

Flight to China booked on 4th December for Flight on 4th January @ 20:25. We received Tickets by email on 29th December, with no special note or apology, we checked Tickets but they were for 17:40 flight ! This means that the TAXI to the Airport would be too late and we will have to re-organise both a Taxi and wait an additional 3 hours in Beijing for our connecting Flight to our final destination ! LUCKY we checked the tickets in DETAIL otherwise we would have missed the FLIGHT. NO APOLOGY… Read Full Review

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Written on: 05/02/2016

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★★★☆☆

“Tried to book tickets online initially after receiving...”

Written on: 31/12/2015

Tried to book tickets online initially after receiving an email from DWT offering cheap flights. Discovered I couldn't book the flights online so called DWT and was told that the price in the email was an online price only and was then offered tickets which were considerably more expensive, which I declined. After a number of phone calls from Salman offering tickets at lower prices, I was eventually offered tickets at the price just slightly higher than I initially saw, which I was happy… Read Full Review

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Written on: 05/02/2016

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★★★★★

“Excellent customer service. Every time!”

Written on: 28/12/2015 by Medellin (1 review written)

The first time I booked a flight with dreanworld travel in February this year. I found the staff very helpful. In particuler Ahmed, who was my main contact each time. He found good deals and was happy to go back again and again to check details till we were satisfied. When it came to booking more flghts, obviously I called Ahmed again. This time again he found the best possible deals and was very patient as we kept changing our minds about dates and which route we wanted to take to Colombia… Read Full Review

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Written on: 05/02/2016

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★★★★★

“Flight tickets”

Written on: 27/12/2015 by Kaseyv277 (1 review written)

I was offered a very good price for flights, May 2016. On completing the booking and paying my assistant informed me BA had put up their prices and he had transferred me to Virgin who were charging the original price, I was happy he had solved the problem before calling me. The following day when trying to send me my e tickets, he found Virgin had put up their prices, so I was asked to wait a month before my tickets would be sent so he could find me some flights with the original price with… Read Full Review

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Written on: 05/02/2016

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Skyrocketuk's Comment

Written on: 05/02/2016

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