Dream World Travel Reviews - www.dwtltd.com

★★★★☆
3.9 / 5
422
76% of users recommend this
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Dream World Travel - www.dwtltd.com

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★☆☆☆☆

“Catastrophic Experience”

Written on: 15/07/2016 by FreeMarkets (1 review written)

I booked a domestic one-way flight in China with them. I soon received two emails. A short booking confirmation that showed the correct flight booked, and a second email with an invoice for a flight to Indonesia. They mixed up the airport code of our target city (Chongqing) and that of Jakarta. Then, a few days later, they wrote me another email in terrible english that explained that they were unable to book the flight, and apparently issued a refund. I am already waiting for several days now… Read Full Review

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★★★★☆

“Quick and efficient service. Advisor was very helpful...”

Written on: 15/07/2016

Quick and efficient service. Advisor was very helpful and polite m… Read Full Review

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★★☆☆☆

“Read the reviews before booking”

Written on: 14/07/2016 by AaronJones (1 review written)

Booked flights last September to travel to Sydney in April, had a really good price. Then I read the reviews - Doh! Alarm bells started ringing, 6 weeks later still no tickets so started phoning them, eventually our tickets arrived, Happy Days, well no. A couple of months later they phoned to say our flights were over booked and changed them meaning I had to rearrange onward travel. I sent them an email insisting on no more changes or legal action would follow. I still worried about the… Read Full Review

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★★★★☆

“Responsive and helpful”

Written on: 11/07/2016 by 232McGregor (1 review written)

The agent was quick to assist when there were issues in booking my flight independently, and completed my reservation quickly, proving confirmations and booking info in real time… Read Full Review

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★★★★★

“Wonderful service and callback”

Written on: 09/07/2016 by Abdulpak (1 review written)

Our travel agent whom I found to be very helpful and tried to get us the best deals. … Read Full Review

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★★★★★

“fantastic and good treatment from your staff ”

Written on: 30/06/2016 by Tanial33 (1 review written)

fantastic and good treatment from your staff… Read Full Review

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★☆☆☆☆

“Poor Service”

Written on: 29/06/2016 by Molly426 (1 review written)

I booked a ticket , I had recived a pdf with a ticket number , I asked to verify that this was my booking number was told that this was my ticket , it was my booking number too book in at the airport, lucky I turned up early to make sure if there was a issue I could try and resolve . If they had explained that this was the booking confirmation and not a ticket might be a different review after asking them three times and referring me to the airline . I think that if they spent a few more… Read Full Review

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★☆☆☆☆

“DO NOT BOOK”

Written on: 21/06/2016 by lovecookies (1 review written)

Booked the flight for elderly relative. After reading reviews decided to cancel. Was advised will get refund within 3-5 working days. Cancellation charge of £75 applied. Finally got refund after 6 weeks waiting, many emails and only after I frightened to start legal action. I would not recommend this company… Read Full Review

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★★★★★

“Booking for NYC”

Written on: 20/06/2016 by Edwardsss219 (1 review written)

Great service and the member of staff who dealt with me found the best price for my budget. Thank you!… Read Full Review

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★★★★★

“She helped me book my ticket she was very helpful and...”

Written on: 19/06/2016 by Rochenl440 (1 review written)

She helped me book my ticket she was very helpful and patient and understanding… Read Full Review

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★★★★★

“Very good service”

Written on: 18/06/2016 by Sheldonl50 (1 review written)

Booked my flight with dream world travel and had a pleasant hustle free experience with them. The agent that I dealt with, dealt with all my questions and queries and did as he said he would. Would high recommend this company. A++… Read Full Review

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★★★★★

“Urgent. London -Lagos rtn.. Help!! But.. he saved me!”

Written on: 17/06/2016 by DHollis (1 review written)

The company I freelance for called me late on Friday asking if I could get to Lagos, Nigeria on July 9th for two weeks.   So I did all the internet searches for discount flights flying out on Friday the 8th arriving on Sunday 9th so I'd be fully prepared for meetings and work on-the-go Monday. Result.....a few seats left but at a high price. In some desperation I called New World Travel and spoke to an agent who first took details of dates, location and my destination... Once he had the… Read Full Review

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★★★★★

“Brilliant efficient service ”

Written on: 15/06/2016 by 58Smiller (1 review written)

Thank you so much the gentleman, at Dreamworld travel for being on the ball, and finding us an amazing flight deal. He listened, returned all my calls with an extremely polite and friendly manner, and dealt with my requests quickly and efficiently. Our First time booking with Dreamworld travel but the gentleman Helped, just by being patient. Definitely would recommend. … Read Full Review

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★★★★★

“Fantastic service and very efficient!”

Written on: 14/06/2016 by rsad69 (1 review written)

I have experienced their services twice now once in April 16 and second just now in June 16 , and I will use them every time I want to go for holiday as the staff is is very friendly and easily understand your requirements and can beat any offers from other travel agents. I dealt to an agent and he made me feel important and valuable. Thanks. Regards Happy customer… Read Full Review

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★☆☆☆☆

“Rip off”

Written on: 13/06/2016 by Morris20469 (1 review written)

Wouldn't even give one star! Customer was very poor. Incorrect booking time was booked without asking me. When called through to he help desk they wasted 1 and 1/2 hours of my time and would not full refund me. Customer service team were extremely rude and blamed me for the incorrect booking team. Call centre was not in England… Read Full Review

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★☆☆☆☆

“Double charges and non-valid tickets”

Written on: 12/06/2016 by 164Doyle (1 review written)

These are well-known and charged me twice and issued tickets which were not valid (i.e. cancelled). Buy from them and you will find yourself stranded at the airport. RBS Fraud Department is currently investigating them and they have been reported to the police as well… Read Full Review

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★★★★★

“Good communication ”

Written on: 11/06/2016 by JamarionHorton (1 review written)

I am very pleased to book tickets through dreamworld I was confused a lot when I searched by Google. Then after I have spoken to agent, I felt very satisfied and she gave me enough time, searched various options suitable for me very good manners and communication. I would highly recommend to book through dreamworld… Read Full Review

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★★★★★

“Brilliant”

Written on: 11/06/2016 by Jeylee (1 review written)

He was brilliant in delivering customer service, especially by making me a priority. He made sure i was getting the best deals for my flight. He also reassured me that he was going to do his best to find me a good and convenient ticket for me. Give the man a praise as he deserves it. He did a very good job and surely recommend him to a friend. Thanks for making my experience one of a kind. … Read Full Review

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★☆☆☆☆

“NO, NO, NO”

Written on: 11/06/2016 by Smithwl245 (1 review written)

The good comments are fake for sure. I booked a flight, I got confirmation and invoice. They took the money from my bank account. I just figured when I called the airline that I don't have the ticket because DWT didn't pay for the ticket. When I called DWT, they said they would transfer the money back within 5 days. Now 1 month passed I haven't got my money back. I had to ask my bank to help me out. Very bad experience. The cheap became very expensive at the end, because for nothing I had to… Read Full Review

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★★★★★

“Very helpful”

Written on: 10/06/2016 by LeviUnderwood1972 (1 review written)

He was great, he followed through with all my requests and phoned back when he said he would, very smooth transition thank you… Read Full Review

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