Bravofly Reviews

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★★★☆☆
2.6 / 5
42% of users recommend this
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★★★☆☆

“administration charges”

Written on: 01/06/2014 by janine442 (1 review written)

I've just recently booked flights with a different travel agent who didn't add on administration charges at the end and who were a lot cheaper. Doubt I'll book through Bravofly again whilst charges like that get added on at the end like that as you're not getting an accurate price until ur almost about to confirm the booking. Don't see how Bravofly can't do wot other companies do… Read Full Review

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★★★★☆

“Simple and courteous”

Written on: 01/06/2014 by jfDoyle227 (1 review written)

Really great, simple to book and great tone of voice on all communications… Read Full Review

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★★★★☆

“Simply wicked”

Written on: 01/06/2014 by larayme (1 review written)

Very very helpful indeed with what I needed to do an yeah no complaints from me thank you… Read Full Review

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★★★★☆

“Good no hassle”

Written on: 01/06/2014 by nicola345 (1 review written)

Easy to book great value flights. Only problem was the lack of information on submitting passport details. I had numerous confirmation emails but no email telling me how or where to submit my passport details with the airline. If my friend hadn't told me I had to, from previous experience, I wouldn't have known. Apart from that it was a good service… Read Full Review

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★☆☆☆☆

“DO NOT BOOK WITH BRAVOFLY”

Written on: 29/05/2014 by DonotbookBravofly (1 review written)

I missed the funeral due to this scandalously bad company. Wrong flight details and absolutely no customer service. I hesitate to frame this as bad customer service because we've all had bad service. but this is off any kind of scale you can imagine. On top of that lies, lies and more lies... time and time again. Please, run away as fast as you can while you still have your money in your pocket and have the ability to choose who you can spend it with… Read Full Review

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★☆☆☆☆

“Bravofly -Be Afraid be very Afraid”

Written on: 22/05/2014 by redtrummy (1 review written)

A Bravofly experience Be afraid be very afraid! After booking in October 13 to fly via Brussels to Naples in July 14 we received a flight cancellation notification on the 20 February 14 It then took 4 calls to Customer service 10 e-mails received from Bravofly! 5 e-mails sent to Bravofly before they processed our cancellation request on the 20 March -(monies finally refunded minus a 'booking fee' on the 23 April) They would not rearrange our outbound flight when requested but wanted us… Read Full Review

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★☆☆☆☆

“Terrible Customer Service and Absolutely Unreliable ”

Written on: 18/05/2014 by Rogelio403 (1 review written)

People working in this agency have no idea about the customer service. They dont let you finish your sentence. As an answer, they use a memorized formula and have no intention to help you and find a solution for you. I tried to find a way how to cancel my flight ticket or at least change the dates of the flight. The result: out of 1200 EUR flight ticket the airliner was willing to refund 145EUR and for the change of flight dates....they sent me an offer to pay more than 3300 EUR... NEVER… Read Full Review

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★☆☆☆☆

“Bravofly Customer Service”

Written on: 10/05/2014 by spacetime (1 review written)

A few words on 'bravofly' customer service But first the 'bravofly' rating... ...the bottom of any services I have ever used.... Plain and Simple... Pathetic! Hope 'bravofly' CS will read and start acting. --- 'bravofly' I am wondering why your customer service keeps ignoring my emails since the 17.04.2014 asking to sort out this mess created by bravofly? The absurdity in short... Firstly bravofly sends me nonsense confirmation of changed booking dates. Despite all the… Read Full Review

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Spacetime's Response to spacetime's Review

Written on: 22/05/2014

Posted by: SofiaBravofly
On: May 12, 14 3:07 pm

Dear Kurt,

We are extremely sorry to hear of the problems you had with regards to your flight change request and the subsequent inconvenience caused to your trip.

Thank you for bringing this to our attention and rest assured that we will be in touch with you immediately in order to resolve the matter and arrange compensation for the extra expenses incurred.

Should you have any further queries in the meantime please don't hesitate to send me a private message.

Kind regards, Sofia

-----

Hi Sofia

Is this all you manage?

Empty promises and superfluous comments?

When can I expect my cash compensation on my credit card?

Preparing complaints with the Swiss authorities and press.

Kurt

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★☆☆☆☆

“LIARS”

Written on: 09/05/2014

I wanted to make a change to my return flight ticket. I called the customer service line asking for the change. They told me they'd come back to me in a couple of hours. This never happened. I called them more than a day later, and they confirmed they have sent the change request via e-mail to Air Berlin and waiting for their reply. No news for another day, so I called Air Berlin directly what's going on. Air Berlin told me they have no e-mail facility for this purpose, all changes are done via… Read Full Review

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★★★★★

“Recommend Booking Bravo Flights”

Written on: 08/05/2014

Overall service excellent,easy internet booking,fares compatable and reasonable, efficient and helpful telephone service if needed. … Read Full Review

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★★★★★

“Easy, Informative, Efficient Service”

Written on: 07/05/2014

I would definitely use Bravofly again, they kept me informed at every stage with detailed information… Read Full Review

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★★★★★

“Happy customer”

Written on: 23/04/2014 by Quattromedia (1 review written)

Great service, great price… Read Full Review

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★★★☆☆

“Printing boarding pass.”

Written on: 21/04/2014 by Araceli1976 (1 review written)

I was not happy with the email address I was given for printing my boarding pass. Why was I not able to use my own talk talk email address instead of being given one made up by Bravofly? The rest of the booking was fine… Read Full Review

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★★★★★

“no problems”

Written on: 21/04/2014 by MacLeanhn167 (1 review written)

I booked the flights and received confirmation from Bravofly with details of how and when to print the tickets off. instructions concise. No problem whatsoever. Would definitely use this service again… Read Full Review

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★★★★★

“Very Happy”

Written on: 20/04/2014 by Bowersof411 (1 review written)

I was able to find a great deal on a last minute flight from China to Canada. Bravofly was able to get me a better deal than I could off of the actual airlines website. Bravofly was easy to navigate through… Read Full Review

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★★★★☆

“first time used”

Written on: 20/04/2014 by 122Figueroa (1 review written)

no problems with buying or booking good efficient service… Read Full Review

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★★★★★

“good flights good price”

Written on: 20/04/2014 by lbBoyle139 (1 review written)

It all went went and was easy to book… Read Full Review

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★★★★★

“Great service,Smooth journey.”

Written on: 19/04/2014 by 229Cunningham (1 review written)

Very straightforward and best price.By far the best deal I could find… Read Full Review

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★★★★☆

“Pisa Trip Italy”

Written on: 19/04/2014

Very easy to book even for me, (Not the greatest with Computers) Will book again Thank-You BRAVOFLY… Read Full Review

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★★★★☆

“Ryanair Flight”

Written on: 19/04/2014 by JanetVaughan (1 review written)

All went well and on time. The staff were courteous and helpful… Read Full Review

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