Lowcostholidays.com Reviews - www.lowcostholidays.com

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“Easy to book”

Written on: 13/02/2016 by Butcherwv400 (1 review written)

Website very easy to navigate, I compared lots of different sites and you were definitely the cheapest so win win situation!… Read Full Review

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Lowcostholidays.com's Comment

Written on: 13/02/2016

Hi there,

I'm glad to hear that our prices exceed your expectations. Thanks for your kind comments! I hope you'll have a marvellous time away.

Best regards,
The lowcostholidays Team

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“Great Holiday. Everything went smoothly,the flights,...”

Written on: 12/02/2016 by Brockw192 (1 review written)

Great Holiday. Everything went smoothly,the flights, the transfers and the hotel. would definitely recommend… Read Full Review

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Lowcostholidays.com's Comment

Written on: 12/02/2016

Hello,

I'm so happy to hear that you've had an amazing time on your holiday! Thank you so much for letting us know about your positive experience and we look forward to welcoming you back again in the future!

Best Regards,
The lowcostholidays Team

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“Easy”

Written on: 12/02/2016 by jbO'Donnell98 (1 review written)

Does what it says on the TIN easy to manage and select a holiday first class response when you book. would recommend to anybody wanting a site with first class holiday… Read Full Review

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Lowcostholidays.com's Comment

Written on: 12/02/2016

Hello,

Thank you so much for taking your tame to share such a positive opinion with us!
I'm delighted to hear that booking with us was such an excellent experience for you and I can't wait to assist you with many more successful bookings in the future.

Best Regards,
The lowcostholidays Team

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“a good all round website and holiday company”

Written on: 12/02/2016 by 388Bradshaw (1 review written)

I have never had a problem with lowcost holidays they have always been good at offering good holidays at good prices and the staff are always very helpful if you need help or just to ask a question I once had a problem with a transfer from Urbis Airport Transfer , but lowcost sorted it out straight away and got me a refund on the service That to me is a good holiday company who cares about the customer… Read Full Review

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Lowcostholidays.com's Comment

Written on: 12/02/2016

Hi there,

That's such a great review, thanks a lot! It's marvellous that you've booked with us several times now and hope that this amount will be growing through the years!
I'm happy to hear that you are satisfied with the service we provide and it's great that all your issues were sorted out promptly.
We can't wait to welcome you back again in the future!

Best Regards,
The lowcostholidays Team

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“booked hotel great prices..”

Written on: 11/02/2016 by Kasonf1952 (1 review written)

have booked a hotel in dubai for november using lowcostholidays.. was transfered to their website from trivago.. lowcostholidays was best price for the hotel we were looking at.. hav,ent used them before but the website was good and easy to use.. booking confirmation straight after payment.. my daughter used them for a holiday to the algarve two years ago, booking flights, hotel and transfers..and everything was good… Read Full Review

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Lowcostholidays.com's Comment

Written on: 12/02/2016

Hi there,

Thanks for getting back to us with your feedback. I'm pleased to hear that the deal we offered you lived up to your expectations and everything went smoothly.
I hope you'll share many more trips with us!

Best regards,
The lowcostholidays Team

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“Thankyou”

Written on: 11/02/2016

Your web site was so easy to read and understand and with very good information. I was looking for a holiday which included a splash pool for my 3 year old granddaughter. I found just what I was looking for but as I had a couple of questions to ask I rang. Doris was very helpful and we booked our holiday there and then. Thank you… Read Full Review

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Lowcostholidays.com's Comment

Written on: 11/02/2016

Hi there,

That's wonderful to hear that you found our website user friendly and you appreciate the way how my colleague helped you to arrange your holiday. Thanks a million for sharing your feedback with us. I hope you'll bring a delightful memories from your getaway!

Kind regards,
Kasia

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“You need to set up an email service that replies to...”

Written on: 11/02/2016 by Shelldel06 (1 review written)

I sent an email but have not had a reply I would ring but the cost of the call is expensive so an email service would be great as there is information about my holiday that I need to know thanks… Read Full Review

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Lowcostholidays.com's Response to Shelldel06's Review

Written on: 11/02/2016

Hi there,

I would like to assure you that our Team will reply for your message as soon as it possible. Please note that all the changes need to be done by the lead passenger over the phone, so if you wish to amend your reservation, I highly suggest you to contact our Customer Care Team. I hope you'll receive the answer for your query shortly.

Warm regards,
The lowcostholidays Team

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Shelldel06's reply to Lowcostholidays.com's Comment

Written on: 11/02/2016

No changes to make thanks just can't add my passport information

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“Low cost complete joke”

Written on: 10/02/2016 by MarshallMorales (1 review written)

Check your flight confirmation as the info they sent us was wrong, turned up with 2 young kids on the 20th December 2015 to catch a fight at the time on the confirmation to be told it left 5 hours earlier. Rang for help very very unhelpful would not help or rebook flights. Sorted out at the monarch desk booked a hotel at airport and flew out next day at an extra cost of £500. Customer services if that's what you call them took 6 weeks to dismiss any claim we have. This company are quick to… Read Full Review

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Lowcostholidays.com's Comment

Written on: 11/02/2016

Hi there,

I'm awfully sorry to hear that you feel this way and that our customer service didn't live up to your expectations. Let me kindly explain that in case of the schedule change we always notify our customers about that and we have resent you updated travel documents few times before your departure. I'm disappointed that you’re not satisfied with the outcome you've received from us. Let me kindly suggest you to reply for the latest email from our Customer Relations team, so we could review the issue you've faced once again. Looking forward to hearing from you.

Warm regards,
The lowcostholidays Team

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“Low Cost, Not Substance...”

Written on: 10/02/2016 by JLNorman (1 review written)

Having booked many holidays with low cost holidays I can tell you first hand that this is simple process and you are pretty much to be guaranteed the best prices on the internet! I have always found the site easy to search and navigate and it offers all the flights and accommodation the major and minor sites do. I have never had a problem, here and have been very successful and impressed with all my holidays to date. Low cost holidays are low cost but not low in substance - I definitely… Read Full Review

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Lowcostholidays.com's Response to JLNorman's Review

Written on: 11/02/2016

Hi there,

That's always a pleasure to read such a lovely review. I'm extremely pleased that you found us competitive and you appreciate the deals we gave you. That's great to know that everything went to plan for you. Thanks a million for being our loyal customer and for the recommendations. I hope you'll share with us many more fantastic trips in the future. Have a wonderful time away!

Kind regards,
The lowcostholidays Team

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“Simples”

Written on: 10/02/2016 by stevelawless (1 review written)

Really easy process to choose a flight and hotel. Would use again… Read Full Review

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Lowcostholidays.com's Response to stevelawless's Review

Written on: 10/02/2016

Hi there,

That's great to hear that the booking process went so smoothly for you. We'll be more than happy to assist you with your holidays in the future. Have a lovely time away!

Kind regards,
The lowcostholidays Team

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“smooth as silk”

Written on: 09/02/2016 by msbwood (1 review written)

once I knew where and when, I just looked in, booked in, and counted the days! great updates helped too… Read Full Review

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Lowcostholidays.com's Response to msbwood's Review

Written on: 09/02/2016

Hello,

Thanks so much for the five stars review. It's great to hear that you made your booking with minimum of fuss and I hope you'll share many more trips with us!

Best regards,
The lowcostholidays Team

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“Excellent company, superb hotel ( Coral Beach Lanzarote)”

Written on: 08/02/2016

This hotel is ideal for those looking for a quiet holiday, being so close to the coastal path with dramatic sea scenes. The bungalow was superb,in a beautiful position looking out to sea. As we had wonderful sunny weather our only problem was finding some shade. A parasol would have been useful. The swimming pool is very well maintained and there are plenty of sun loungers. The food was plentiful and varied. All the staff were very friendly and helpful. This would not be a suitable resort hotel… Read Full Review

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Lowcostholidays.com's Comment

Written on: 09/02/2016

Hi there,

Thanks a million for getting back to us with your valuable feedback, that's always a pleasure to read such a lovely review. I'm extremely glad that you have had such a delightful time away and you appreciate the hotel you've booked through us. I hope you'll share with us many more fantastic trips in the future. Take care!

Warm regards,
The lowcostholidays Team

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“Great!”

Written on: 30/01/2016 by Killianv249 (1 review written)

All good here. Simple and clear way to book a low cost holiday. Would be glad to recommend it… Read Full Review

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Lowcostholidays.com's Comment

Written on: 30/01/2016

Hello there,

I'm extremely pleased that the booking process went so smoothly for you. Thanks a million for your kind words and the recommendations. I hope you'll have a marvellous time away!

Warm regards,
The lowcostholidays Team

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“Repeat Customer”

Written on: 29/01/2016 by Marija52 (1 review written)

I have booked holidays with Lowcostholidays.com several times now. I can honestly say that I have never encountered any difficulty. It's so easy to book onine and I've always got exactly what I've asked for. Will continue to use them… Read Full Review

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Lowcostholidays.com's Response to Marija52's Review

Written on: 29/01/2016

Hi there,

That's a huge pleasure to hear such a great feedback! I'm happy that you're our loyal customer and that your every experience with us is hassle free.
I hope to assist you this way many more times. Take care!

Kind regards,
The lowcostholidays Team

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“Cancelled Hotel Booking AFTER WE BOOKED OUR £1,900...”

Written on: 28/01/2016 by katielyons (2 reviews written)

I can't even begin to explain how upset am I about this ordeal, and yes I'm going to use the word 'ordeal'. I spent the entire day yesterday searching for the perfect honeymoon in the Seychelles, we had finally settled upon the Hilton Labriz on Silhouette Island and found an amazing offer, I couldn't quite believe my eyes with this offer so I called up Lowcostholidays to double check that this was indeed the offer, he phoned me back to say that he had double checked and it was in fact a… Read Full Review

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Lowcostholidays.com's Response to katielyons's Review

Written on: 29/01/2016

Hello,

First of all, let me sincerely apologise for that this has happened to you. Unfortunately it was an issue with our pricing and IT and we were unable to secure your booking. I can totally understand why this would have been frustrating as it might have looked correct in the first place, however our system wouldn't allow us to proceed with this booking in the next steps of confirmation if the price wasn't corrected. I would like to assure you that this is not our standard practice of customer care or marketing strategy, but a genuine issue. All we could do in this case was to offer you a full refund plus a compensation for the inconvenience it caused.

I'm truly sorry that you haven't received your voucher yet, I'll do my best to chase it up for you.

Kind regards,
The lowcostholidays Team

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“Good holiday marred by transfer”

Written on: 28/01/2016 by Caleb282 (1 review written)

Had a great holiday at Sentido Lanzarote Aequora Suites. No problems at all with the holiday apart from the poor service from resorthoppa transfers… Read Full Review

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Lowcostholidays.com's Comment

Written on: 28/01/2016

Hello,

I'm pleased to know you've had a lovely time in Lanzarote, however I'm truly sorry for all the difficulties you have faced because of the transfers. I hope it didn't have much influence on your overall experience.
Thank you for your honest feedback and I look forward to welcoming you back again in the future.

Best Regards,
The lowcostholidays Team

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“Great value holiday!”

Written on: 28/01/2016 by ReedDavies (1 review written)

Wanted a no-nonsense budget holiday for some winter sun! I found exactly what I wanted through low cost holidays, the price was right, near a beach, excellent basic but clean and tidy accommodation. The person on the phone was extremely helpful, everything was explained, and all the necessary things happened exactly as they said they would, such as transfers. Above all low cost holidays seemed dependable whereas others seemed a bit vague, or off hand. Would recommend low cost holidays to a… Read Full Review

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Lowcostholidays.com's Comment

Written on: 28/01/2016

Hi there,

Thank you so much for taking your time to post us this lovely review, we truly appreciate all your kind words.
Great that our offer suits you well and I'm glad that one of our holiday experts was able to professionally help you with your booking.
I hope we will assist you with many more successful bookings and I wish you an unforgettable time away.

Best Regards,
The lowcostholidays Team

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“Low Cost works for me”

Written on: 27/01/2016 by Brynnt277 (1 review written)

I have used Low Cost on several occasions and have not experienced any problems. Website is simply to use and to manoevere around… Read Full Review

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Lowcostholidays.com's Comment

Written on: 27/01/2016

Hi there,

I'm delighted to hear that you keep coming back to us and your every booking experience with us is hassle free. Thank you also for your positive words about our website. Take care!

Kind regards,
The lowcostholidays Team

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“LowCost High Value”

Written on: 26/01/2016 by Andradubya (1 review written)

Ease of booking would surely be a huge benefit to most people but the folks at Lowcost Holidays are there to answer any queries you may have in a very friendly, very efficient manner should you need them. My booking was very quick and very efficient. The package is put together for you and each constituent part is listed separately in your invoice. The paperwork for each of your elements is provided electronically so that you can print them at your convenience prior to departure and each… Read Full Review

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Lowcostholidays.com's Response to Andradubya's Review

Written on: 27/01/2016

Hi there,

That is such a lovely review - thank you so much for taking time to post it! We are trying our hardest to fulfil all of our customers needs, so it's such a pleasure to hear that you appreciate it. Great that booking with us was such an excellent experience for you and I hope we will welcome you back again in the future.
Wish you a marvellous holiday!

Best Regards,
The lowcostholidays Team

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“Amazing site - super-fast and easy to use and super-cheap!”

Written on: 26/01/2016 by Morris347 (1 review written)

Its so good I'm telling all my friends to use. Very pleased with recent trip to Malta. Even the flight part was cheaper than I could find myself. Although the hotel was only just OK, for the money it was brilliant - but food and free booze is ace!… Read Full Review

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Lowcostholidays.com's Comment

Written on: 27/01/2016

Hi there,

Many thanks for your wonderful feedback! I'm delighted to know that we were able to offer you such a competitive deal and that everything went smoothly.
I cannot wait to assist you and your friends with number of your holiday bookings!

Kind regards,
The lowcostholidays Team

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