Lowcostholidays.com Reviews - www.lowcostholidays.com

★★★★☆
3.9 / 5
81% of users recommend this

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Note from Review Centre 

Review Centre understands that between the 28th July 2011 and September of the same year Low Cost Holidays was offering customers £25 in exchange for positive reviews on our site. As an independent and unbiased consumer review site  soliciting of positive reviews goes against everything we are striving for, and so we feel it only right to share this information. 
Low Cost Holiday actively monitor these pages and do regularly comment on reviews to try and assist their customers. Please understand that all comments are moderated by Review Centre manually and as such there can be delays in comments going live, particularly over the weekend.
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“Fuerteventura, value for money great holiday”

Written on: 28/08/2014 by Silveravon (1 review written)

Wanted a cheap fully inclusive family holiday in August. Stayed at Caleta Gardens, Caleta de Fuste. Only 10 minute transfer from airport. Apartments were clean, had the bonus of cooking facilities and a fridge, although not needed for us. Balcony had a clothes airer, which we used each night. Food was adequate good choice. The waiters/waitresses were also the bar staff and very friendly, always smiling and joking. Entertainer tried very hard with limited resources. My Daughter loved the pool… Read Full Review

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Lowcostholidays.com's Response to Silveravon's Review

Written on: 28/08/2014

Hi there,

Thanks for your review, I am sorry to hear about the incident on the plane but we're glad that you and your family enjoyed your holiday!

Stephen

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“Accommodation to Menorca August 2014”

Written on: 28/08/2014 by KamoraTrevino478 (1 review written)

Really impressed with the service efficient booking taken over the telephone. Low deposit of £5 with full payment payable the month before was great. Had to change some details once we had booked which was no problem and was dealt with efficiently. All our requests for type of apartment were met. Once balance paid was sent an accommodation voucher which we preprinted before we left. Very satisfied with Low Cost holidays. Will definitely use again and recommend to others… Read Full Review

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Lowcostholidays.com's Comment

Written on: 28/08/2014

Hello there,

Thanks for your review and we're glad that you like our pre holiday processes. Have a great holiday!

Stephen

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“Hotel las piramides”

Written on: 27/08/2014 by KobeGreer79 (1 review written)

An un impressive hotel. The food was good but the queuing system was badly organised. There was virtually no night time entertainment so you had to spend extra money going out. My children moaned about the lack of facilities for them and apart from the pool they were bored a lot. The staff were great and really friendly… Read Full Review

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Lowcostholidays.com's Comment

Written on: 28/08/2014

Hi there,

Thank you for your feedback on the hotel. We do not own any hotels and cannot decide how they choose to operate but we can pass your feedback along for you.

Many thanks,
Stephen

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“Trip to Venice”

Written on: 27/08/2014

I found the choice and cost of a 6 day Flight+Hotel city break to Venice for myself and my children to be better with Low Cost Holidays than any other company. Navigating the website, the information provided and the ability to find more detail, and making selections were all excellent and I found getting to the final package a very pleasant experience. Unfortunately actually booking the holiday was an awful experience. I got right through to the final moment, credit card details in etc etc… Read Full Review

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Lowcostholidays.com's Comment

Written on: 28/08/2014

Hi there,

Thanks for your review. We are sorry for the issues you experienced with our website but it's great that you were able to experience such great customer service!

Best wishes,
Stephen

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“worst managment ever”

Written on: 27/08/2014 by pv685 (1 review written)

arrived there around 12:30 at night to be shown to our room and immediately noticed a peculiar odour on investigating we found a drain cover outside our balcony which was below floor level. then because of the heat we had to leave the doors open the noise from the bar which was outside our room and not the pool view as advertised. decided to go buy some cold drinks for the hot night ahead only to find that the whole of the freezer compartment was one solid ice block and has never been defrosted… Read Full Review

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Lowcostholidays.com's Response to pv685's Review

Written on: 28/08/2014

Hello there,

I am very sorry for your experience at the hotel. On your documents, there would have been an emergency 24/7 that you could have called. This would have put you in touch with our on holiday team, who would have worked to resolve your issues while you were still on holiday.

Many thanks,
Stephen

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Pv685's reply to Lowcostholidays.com's Comment

Written on: 28/08/2014

firstly I had no telephone with me and my first priority was to my family it was quite obvious that the staff were not going to help us. secondly I e mailed you the day I found accommodation to explain and complain the live chat which I still have copies of informed me that low cost complaints dept. would get back to me shortly which they never have I will not retract one word of my review and if this is the attitude of low cost perhaps I should start naming holiday company's on other review sites. im sure that if you have children their safety and comfort come first and not worrying about a telephone call which you would be lucky if anyone answered your truly mr peter vincent

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“Family break ”

Written on: 27/08/2014 by kentFamily (1 review written)

This resort is even better than in the pictures. We are a family with 2 young children (3 and 6) and couldn't have asked for more. The resort is clean, friendly and has friendly families staying who made the holiday even better. we stayed B&B and the choice of breakfast items were excellent. It can be expensive to eat out in the harbour but the quality of the food made up for it. The only mistake we made was not hiring a car before we went, the transfer was very long and went through less than… Read Full Review

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Lowcostholidays.com's Response to kentFamily's Review

Written on: 28/08/2014

Hi there,

Thank you for your review, it's great to see that you and your family enjoyed your holiday!

Stephen

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“Easy booking with lowcostholidays.com”

Written on: 27/08/2014

The process of booking was straightforward and quick. The website enables you to review various options simultaneously which his helpful in reaching a decision. Once you have decided where to book, the process is very straightforward and reminders when payments are due are sent promptly by email, along with confirmation. Very good booking site… Read Full Review

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Lowcostholidays.com's Comment

Written on: 28/08/2014

Hi there,

Thanks for your review, we're glad that you are happy with our booking process and we hope that you have a great holiday!

Stephen

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“Top Class Holiday Experience”

Written on: 27/08/2014 by pinsey (1 review written)

Booking with lowcostholidays.com was easy, straightforward and stress free. I found them to be efficient and would not hesitate to book through them for our next holiday. Could not ask for more from a holiday booking experience… Read Full Review

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Lowcostholidays.com's Response to pinsey's Review

Written on: 28/08/2014

Hi there,

That's great to hear and we're happy that you're happy!

Thanks,
Stephen

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“good deal”

Written on: 27/08/2014 by StephanyBurgess246 (1 review written)

flights were excellent price although hotel not such a bargain. Found invoice a bit confusing as payment split between airline and lowcost… Read Full Review

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Lowcostholidays.com's Comment

Written on: 28/08/2014

Hi there,

Thank you for your feedback. Your invoice was split, as you would have paid the airline directly for our flight and us for the hotel.

Many thanks,
Stephen

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“icmeler, Kapmar”

Written on: 26/08/2014 by PabloAnderson (1 review written)

My friend and I found our hotel on-line but decided to ring and speak to a real person! The lady was very helpful and sorted everything. Our hotel was good with friendly helpful staff, the rooms were cleaned with fresh towels everyday. The breakfast was self service with plenty of it and the hotel restaurant served lovely food in nice surroundings. The pool area was nice,plenty of sunbeds with umberellas and the pool was a good size and cleaned daily. There was a poolside bar serving hot and… Read Full Review

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Lowcostholidays.com's Comment

Written on: 26/08/2014

Hi there,

Thanks for your feedback, we're glad that you and your friend had a great time!

Stephen

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“Shores Amphoras, Sharm, Egypt”

Written on: 26/08/2014 by Sammy414 (1 review written)

Easy to book over the phone. Not so easy on the internet. We could have done with more information about the resort as we were the only British family amongst mainly Russians, Italians and Egyptians. This was not a problem but might have been for others. A bit more local information would also have been helpful. However, Low Cost provided all the travel documentation in a single PDF which was useful. There were lots of minor things that could have been done better. The transfer from the airport… Read Full Review

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“Good price simple but nice”

Written on: 26/08/2014 by Brennan1955 (1 review written)

Good price, stunning views, you are feeling like you are at home as it is a very familiar place. Basic facilities but sea views are magnificent… Read Full Review

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Lowcostholidays.com's Comment

Written on: 26/08/2014

Hi there,

Thanks for your review, it sounds like you had a fantastic time!

Stephen

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“Tenerife 2014”

Written on: 25/08/2014 by Spike237 (1 review written)

Have just returned from Tenerife and everything was perfect , had booked everything through low cost holidays, everything ran like clockwork . Paige parking at Luton airport were brilliant and so friendly, the flight and transfer went very smoothly and the hotel ( hotel Catalonia ) was excellent, the staff were very friendly, the rooms and view exceptional and the food was perfect. We would certainly book with low cost holidays again ( in fact already have for October) we would wholly recommend… Read Full Review

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“fab holiday”

Written on: 25/08/2014 by connor1995ellis (1 review written)

excellent holiday from start to finish good service with friendly people. nothing was a problem to any member of your team. thank you to all who made or holiday a fantastic time… Read Full Review

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Lowcostholidays.com's Response to connor1995ellis's Review

Written on: 26/08/2014

Hello,

Thanks for leaving us feedback, we're really pleased that your holiday was a success!

Stephen

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“Lowcostholidays good hotel not so good”

Written on: 25/08/2014 by Louiserg (1 review written)

Upon booking I was asked if i had any special requests. Our special requests were: Early check in Pool view Ground floor I know these are just requests and an explanation was given that requests made may not be fulfilled which I understood. The early check in request was not fulfilled nor was our room ready on time. The receptionist told us to go have some lunch and come back. She was unfriendly and did not smile and said things that rubbed us and alot of people up the wrong way throughout… Read Full Review

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Lowcostholidays.com's Response to Louiserg's Review

Written on: 26/08/2014

Hi there,

I am very sorry for your experience and we appreciate your feedback.

As per our terms and conditions, we do not have reps on site but on your documents, there would have been an emergency number for you to call. This is a 24/7 line, that would have connected you to our on holiday team, who would have worked to resolve your issues while you were still on holiday.

Review Centre does not allow links or email addresses to be posted but if you private message us on Facebook, we can put you in touch with our post holiday team, who will investigate your complaint.

Many thanks,
Stephen

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“Excellent holiday”

Written on: 25/08/2014 by 149Piper (1 review written)

This was our first time with low cost holidays and although it took me a while to make the booking everything ran very smoothly, including car parking at the airport, transfer to and from our apartment and car hire. The apartment just outside Albufeira was excellent and as described. It was good value for money and I would certainly book again with them… Read Full Review

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Lowcostholidays.com's Comment

Written on: 25/08/2014

Hello,

Thank you for your review, we're glad that your holiday was a success!

Stephen

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“Low cost to Fuerteventura”

Written on: 24/08/2014 by IsaiasTorres (1 review written)

This was our third time booking & travelling with lowcostholidays and I have zero complaints. Hotel this time was villa florida apartments right in the centre of caleta de fuste. Apartments were cleaned almost daily & were kept spotless. If they had air conditioning they would be 4 star in my opinion. Thank you lowcostholidays. … Read Full Review

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Lowcostholidays.com's Comment

Written on: 25/08/2014

Hi there,

You're very welcome and we're glad you had a great time!

Stephen

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“Low cost to Fuerteventura”

Written on: 24/08/2014 by IsaiasTorres (1 review written)

This was our third time booking & travelling with lowcostholidays and I have zero complaints. Hotel this time was villa florida apartments right in the centre of caleta de fuste. Apartments were cleaned almost daily & were kept spotless. If they had air conditioning they would be 4 star in my opinion. Thank you lowcostholidays. … Read Full Review

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Lowcostholidays.com's Comment

Written on: 25/08/2014

Hi there,

Thanks for your review and we're glad that your holiday was a success!

Stephen

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“constant over booking”

Written on: 24/08/2014 by AliFischer1975 (1 review written)

We have recently sent an email sent to your customer services complaints department regarding over booked rooms. We would recommend the area but not this hotel. surrounding restaurants, beaches and shops are good. Beautiful setting along the beach sunset lovely!… Read Full Review

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Lowcostholidays.com's Comment

Written on: 25/08/2014

Hi there,

Thanks for your feedback, we do appreciate it. Please note that it can take up to 28 days for a complaint to be fully investigated.

Stephen

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“Diver Hotel,Tenerife”

Written on: 24/08/2014 by Kiaray28 (1 review written)

The hotel was miles away from the main tourist area in the south,were told by locals that the north of the island was alot cooler and cloudy which low cost holidays did not tell us.We had to hire a car to drive to the south every day just to capture some sun,this was over an hours drive !! Hotel was not a 4 star,food ok,had to pay for a safe in our room and also had to pay for the fridge ! what a joke....... The town was a good 25 minute walk down hill so not possible if you had a buggy or you… Read Full Review

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Lowcostholidays.com's Comment

Written on: 24/08/2014

Hi there,

Thanks for your review, I am sorry that your hotel was not 100% to your liking but we are grateful for your feedback. If you have any concerns about your holiday, please private message us on Facebook and we will be able to assist you from there.

Thanks,
Stephen

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