Lowcostholidays.com Reviews - www.lowcostholidays.com

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“Rubbish Holiday”

Written on: 15/05/2015 by 321Stack (1 review written)

The flight was a disaster, the hotel was shocking - our apartment was broken into!… Read Full Review

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Lowcostholidays.com's Comment

Written on: 15/05/2015

Hello,

I'm truly sorry for the issue you faced and I understand your disappointment. We aim to provide the best service and make our customers pleased, so please accept my apologies for your inconvenience. If you want us to investigate that for you, could you please send me an email with the details and your booking reference using 'contact via email' at the top of the page and we'll take a deeper look into that.
I sincerely apologise once again.

Warm regards,
lowcostholidays

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“Terrible ”

Written on: 15/05/2015 by 79Hackett (1 review written)

Disgusting customer service. Not helpful all they want is your money and not interested when there is a problem… Read Full Review

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Lowcostholidays.com's Comment

Written on: 15/05/2015

Hello,

I'm very concerned that you feel this way as we're always aimed to provide our customer the best care. Please contact with me by 'contact via e-mail' button with your reference number and details of your booking and I'll take a close look into your case.

Regards,
lowcostholidays

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“Great hiliday”

Written on: 15/05/2015 by Justus1951 (1 review written)

A great apartment could easily cater for yourselves in the apartment if you wanted to. Did not like our room looking over the car park but was good in the end because the sun is there in the afternoon. Restaurant attached to hotel fab with great staff and good offers on the food and drinks. Down side breakfast room dark and depressing and breakfast very boring… Read Full Review

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Lowcostholidays.com's Comment

Written on: 15/05/2015

Hi there,

I'm very glad to know that your stay was so pleasant and you've spent some nice time away. Thank you for your feedback - your opinion always matters to us.

Kind regards,
lowcostholidays

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“Hotel and grounds and pool very nice,excellent...”

Written on: 15/05/2015 by CarolinaJohnston (1 review written)

Hotel and grounds and pool very nice,excellent snorkeling direct from the jetty, friendly staff. Only two minor complaints: 1 - return transfer was 55 minutes late, fortunately flight was slightly delayed 2 - piped music in the hotel grounds from 07:00 to 22:00. Would much rather listen to the sea than elevator music. If it was turned off I`m certain nobody would ask for it to be switched back on. Tip - walk to hotel entrance to get a taxi if you want to go out anywhere as it will be about… Read Full Review

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Lowcostholidays.com's Comment

Written on: 15/05/2015

Hello,

Thank you very much for your positive feedback. I'm glad that the hotel met your expectations and that you enjoyed snorkelling - it's really interesting. However I'm sorry to hear about the issue with the transfer. Of course it caused you a stress, so I'd like to sincerely apologise for this situation. Also I understand that you wanted to relax and the hotel music could not help you with that. Thanks for sharing with us and I'll pass your important feedback onto the relevant department.
I hope that despite of that you had beautiful memories from your holiday!

Kind regards,
lowcostholidays

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“fantastic holiday recommend ”

Written on: 15/05/2015 by Hamptonlx187 (1 review written)

To say I never use you before every step was suberb I will use you again definitely hotel was fine I couldn't ask for more.am trying to get wife to book this way rather than tomson holidays as for easyJet staff where fantastic pilots both ways whete outstanding smooth landing not like other airlines I travel with So anyone want to use lowcostholidays I highly recommend this and if you can with easyJet as well The price for this holiday was £200 for 5 days ibiza was great go on and book with… Read Full Review

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Lowcostholidays.com's Comment

Written on: 15/05/2015

Hello,

Thank you so much for your great review and sharing your experience. I'm very happy to know that you're satisfied with our service and offer, made a good deal with your trip and it met your expectations. Thank you for all of these recommendation and we can't wait to assist you with your next holiday!

Warm regards,
lowcostholidays

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“tickets sent would be better”

Written on: 15/05/2015 by McClanahan1947 (1 review written)

the holiday was fine, the only complaint is that when you use Ryanair its a nightmare to print boarding passes… Read Full Review

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Lowcostholidays.com's Comment

Written on: 15/05/2015

Hello,

I'm glad to hear that you were pleased with your holiday, however I'm really sorry about the issue with your boarding passes. I hope that everything ended well, but you can always call our customer services team and they'll be willing to help and will explain everything. However your feedback is really important I'll pass it on.
Thank you for your time to contact us.

Warm regards,
lowcostholidays

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“Good value for money!”

Written on: 15/05/2015 by DeborahHolland444 (1 review written)

Easy service to use, helpful staff on the phone and great prices. Highly recommended and I won't be using any other travel company. Fantastic holiday!… Read Full Review

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Lowcostholidays.com's Comment

Written on: 15/05/2015

Hi,

Your words are so nice - I'm really glad that you had a pleasant booking experience with us and we could offer you a great deal. We always try to that the best care of our customers, so it's great to hear that our staff could be helpful. Keep such a wonderful memories from your holiday for a long time!
Thank you a lot for your time to contact us and I'm looking forward to see you again.

Kind regards,
lowcostholidays

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“Great holiday yet again”

Written on: 15/05/2015 by itMorse226 (1 review written)

I booked my flight ,hotel and transfers with Low Cost Holidays and I have to say yet again everything was great. The hotel I booked was as discribed.i will use Low cost Holidays the next time I book. I find the web site so easy to use Thanks again Low cost … Read Full Review

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Lowcostholidays.com's Comment

Written on: 15/05/2015

Hello,

That's nice to hear that our website was easy to navigate and that the flights, the hotel and the transfers met you expectations. I hope that these helped you to fully relax and enjoy your holiday.
Thanks for such a positive comment and I can't wait to assist you with many more booking in the future!

Kind regards,
lowcostholidays

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“Best price out there everytime ”

Written on: 15/05/2015 by wtChurch90 (1 review written)

Have used low cost holidays for our last 3 holidays and have never been disappointed. By far cheapest out there… Read Full Review

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Lowcostholidays.com's Comment

Written on: 15/05/2015

Hi,

I'm so pleased to know that you're with us for such a long time and you're satisfied with our service and offer. Great that you always make a good deal with your trips.
Thank you for your feedback!

Kind regards,
lowcostholidays

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“you cannot contact them”

Written on: 15/05/2015 by Scottp433 (1 review written)

these guys are a nightmare to deal with, having booked and paid for holiday, i have had no information from them regardimng flights, i booked and paid for baggage that is not now listed on booking form, i have still had no information about flights and airline and i cannot get hold of anyone on Phone or on emails. There is no easy contac email address or telephone number. all i want to speak to someone… Read Full Review

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Lowcostholidays.com's Comment

Written on: 15/05/2015

Hello,

I'm really sorry that you feel that way. We are sending flight confirmation when we have received it from airline, unfortunately sometimes it takes longer. We include information about baggage on our docs only when you book it with us. If baggage is included in flight price our system doesn't show it. However you can always contact our customer service with any query. Our lines are open every day from 9 am-5 pm, all numbers you can find on our website. I'm really concerned to read that you can not contact with our rep and I would like to apologise for that. If you have more questions or issues please contact us with via button 'Contact via email' on the top of this page. Once again I'm really sorry for all inconveniences.

Best regards,
lowcostholidays

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“Relaxing comfortable and very clean hotel”

Written on: 15/05/2015

The hotel was not a high rise block and there were lifts between floors to use if you liked. The gardens were superb and well kept it was a joy to walk around them. The pools kept very clean and not overcrowded. The food vas varied and lots of choice - the restaurant was very well run… Read Full Review

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Lowcostholidays.com's Comment

Written on: 15/05/2015

Hello,

Great to know that the hotel met all of your expectations and your stay was so pleasant. Thank you for sharing with us your experience!

Kind regards,
lowcostholidays

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“Excellent Holiday great time”

Written on: 15/05/2015 by 220Hutchinson (1 review written)

This is the first time i've used low cost holidays the service from them was very good the range of holidays and hotels is good. The prices are competative as well. I would certainly use them again and would not hestitate to recomend them to family and friends… Read Full Review

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Lowcostholidays.com's Comment

Written on: 15/05/2015

Hi,

I'm glad to hear that you had such a good experience with us and that we gave you a good deal. Many thanks for your kind review and recommendation!

Kind regards,
lowcostholidays

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“Lovely holiday- not so lovely transfers!”

Written on: 15/05/2015 by Pricemd4 (1 review written)

We booked our 6 day break to Majorca last minute and got a great deal on price- £450 for both of us all inclusive so I can't complain at all. The flights were pleasant both journeys and cheap With friendly staff especially on the jet 2 flight. When we arrived at Palma airport we were told to go to a certain desk to get our transfer coach so we did. We then got told by them to go to desk 7 so we did and we had to queue at desk 7 for an hour and a half before getting told which coach to go to… Read Full Review

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Lowcostholidays.com's Comment

Written on: 15/05/2015

Hello,

I'm very happy to hear that the booking process went smooth for you, your time away was so wonderful and the hotel met all of your expectations. Thank you for bringing to my attention your issue with transfer - your feedback will be passed on to our transfer supplier. However I'm glad that despite this your break on Majorca was great. Thank you for the review!

Kind regards,
lowcostholidays

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“Very good service ”

Written on: 15/05/2015

Very good and easy service. Ended up with a nice hotel and good flights all for a very reasonable price. I would definitely use lowcostholidays again. I especially appreciated the student discount as other websites don't offer discounts for students. This allowed us to get a nicer hotel and make the holiday a lot more special. I also enjoyed the updates via email. Overall = excellent… Read Full Review

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Lowcostholidays.com's Comment

Written on: 15/05/2015

Hello,

I'm happy to hear that our service met your expectation and that you had a great time away with us. We are looking forward to seeing you again in the future.

Kind regards,
lowcostholidays

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“Excellent service”

Written on: 15/05/2015 by Quinnlz488 (1 review written)

We booked a last minute 5 day holiday to Crete and everything was fantastic. The hotel was superb and we were very impressed with the way Low Cost Holidays arranged everything including the airport transfer. It all went very smoothly and we have recommended Low Cost Holidays to our friends. Could not find fault with anything… Read Full Review

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Lowcostholidays.com's Comment

Written on: 15/05/2015

Hi there,

It's a pleasure to know that you're so satisfied with our service and offer and your experience with us is so positive. I'm very happy that your time away on Crete was pleasant! Thank you for your comment and all of these recommendations.

Best regards,
lowcostholidays

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“Puerto Azul hotel Marbella”

Written on: 14/05/2015 by McKee80 (1 review written)

Fabulous hotel Situated in a perfect location on the edge of the promenade friendly staff… Read Full Review

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Lowcostholidays.com's Comment

Written on: 15/05/2015

Hello,

I'm so happy to hear that the hotel met your expectations and your stay in Marbella was great. Thank you for taking time to send us your feedback!

Warm regards,
lowcostholidays

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“I have used Low cost holidays in the past and have...”

Written on: 14/05/2015 by Carmelo412 (1 review written)

I have used Low cost holidays in the past and have always found the service efficient and helpful. The last holiday I booked was ok again, however now there is a time limit on the holiday booking, my husband was reading through the details of the hotel we were looking at, when he saw the time going down, he refreshed the page, not realising this would cancel out the extras I booked with the holiday. I was able to add the transfers no problem, but adding hold baggage was troublesome, I managed… Read Full Review

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Lowcostholidays.com's Comment

Written on: 15/05/2015

Hello,

I'm glad to hear that you keep coming back to us as you're satisfied with our service and that we could be helpful. However I'm sorry about the issues you faced while booking. In this situation your feedback is really constructive as we can improve our service, so I'd like to thank you very much for that.
That's glad to know that despite of that you you're pleased with our offer and I hope that you had lots of beautiful moments from your holiday.

Many thanks,
lowcostholidays

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“Great service, great airline, great hotel!!!”

Written on: 14/05/2015 by Ewatson50 (1 review written)

Great service, great airline, great hotel!! Simple and easy website, friendly advisors over the phone will defiantly use this website again in the future… Read Full Review

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Lowcostholidays.com's Response to Ewatson50's Review

Written on: 15/05/2015

Hello,

I am glad to hear that you are satisfied with the ease of booking and your time away was so great. Your comment is highly appreciated, thank you! We can't wait to assist you with your next trip.

Best regards,
lowcostholidays

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“would not reccomend ”

Written on: 14/05/2015 by Sanaam189 (1 review written)

your staff on the phone were very helpful and price good but when we got there the hotel was extremely poor and one room out of the 6 was not ready as your reservations were not sent to them correctly which meant me and a friend had to sleep on someone's floor in another room [not happy about this as paid for the room and didn't get the service I paid for] the hotel was clean but very poor food and staff. so all in all due to your mistake I paid for a room for the night and didn't get the room… Read Full Review

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Lowcostholidays.com's Comment

Written on: 15/05/2015

Hello,

That's nice to hear that you found our staff helpful and you were pleased with the deal we gave you, however I'm truly sorry for what has happened to you. Let me assure you that it's not our standard practise as we always aim to provide the best customer care. I understand that it caused you a lot of stress and in this situation I'd like to sincerely apologise you. If you want us to investigate that for you, could you please send us an email with the details and your booking reference using 'contact via email' button on the top of the page.
Once again, please accept my apologies for your inconvenience.

Warm regards,
lowcostholidays

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“riverside resort and spa”

Written on: 14/05/2015 by portugal12345 (1 review written)

just came back after I week stay , very disappointed with the location of hotel, basically it was in the middle of no-where, the only shop was a small grocery store type selling basic things. there was nothing within any type of walking distance like ,restaurants or bars.(apart from a couple of local bars were when you walk in they stare and start talking there language making you feel uncomfortable) had to get a taxi everywhere to see a bit of life. Hotel was lovely and staff were very helpful… Read Full Review

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Lowcostholidays.com's Response to portugal12345's Review

Written on: 14/05/2015

Hello,

I'm sorry to hear that the hotel location didn't lived up your expectations. However it's great that your staying was pleasant and your overall holiday experience is positive. Many thanks for your five star review!

Warm regards,
lowcostholidays

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