Lowcostholidays.com Reviews - www.lowcostholidays.com

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“Great price ”

Written on: 23/03/2015 by SimoneEgan (1 review written)

Great price, great holiday! Wasn't impressed that I receievwd no confirmation email leaving me to contact the hotel myself to ensure booking before flying… Read Full Review

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Lowcostholidays.com's Comment

Written on: 26/03/2015

Hi,

Thanks for choosing lowcostholidays. I'm glad that we gave you a good deal on this holiday. However I'm sorry to hear that you had some issues with your vouchers. When this happend you could always call our customer services to get the confirmation of your booking or request resending your documents. I hope this helps.

Warm regards,
Ania

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“Great Little Complex”

Written on: 23/03/2015

This is the 2nd time I have visited here and I find it a lovely, friendly complex and very good value for money. The rooms are spotless with regular cleaning and towel change with the bed covers being changed weekly. The bungalows are near the beach and a short distance to the shops, restaurants etc. The people at the reception are very nice , helpful and friendly. Would recommend to anyone looking for a good complex with value for money… Read Full Review

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Lowcostholidays.com's Comment

Written on: 26/03/2015

Hi,

I'm pleased to hear that we could help provide competitive prices for the hotel you've returned to and you're happy with your holiday experience. Thanks in advance for those recommendations. I hope you'll get back to us in the future!

Kind regards,
Ania

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“Lanzarote Dream Gran Castillo”

Written on: 23/03/2015 by Jaida325 (1 review written)

An excellent hotel with excellent staff. Nothing was too much trouble for them. Food was plentiful and always a huge choice,the quality was great. Position of hotel makes for easy walking to the white beaches or to the Rubicon or Playa Blanca. Rooms are spacious and immaculate. Will repeat this holiday… Read Full Review

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Lowcostholidays.com's Comment

Written on: 26/03/2015

Hello,

Thank you so much for the five star review! I'm so pleased to hear you had such a great holiday in Lanzarote and your hotel lived up to your expectations. I'll be happy to welcome you again in the future.

Warm regards,
Ania

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“Very helpful, fab”

Written on: 23/03/2015 by LucyHayes290 (1 review written)

Very helpful in finding a last minute holiday! Was told it was a 4* thou and to be disappointed to get there and the hotel is only a 3* but was in a good location… Read Full Review

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Lowcostholidays.com's Comment

Written on: 26/03/2015

Hi,

Thanks so much for your review. Sorry to hear that the hotel wasn't exactly what you expected. Our rating system is based on subjective criteria from our experience of the property, however I'm pleased to hear that your overall holiday experience is positive.

Warm regards,
Ania

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“Well organised short break”

Written on: 23/03/2015

Never used the company before, but it came up during a Google search with some good options. I took them up with one for a short break to Iceland and have been impressed with how well organised it was. Would use them again… Read Full Review

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Lowcostholidays.com's Comment

Written on: 26/03/2015

Hi there,

I'm happy that you gave us a go. I hope you've had a blast over there and get back to us soon!

Cheers,
Ania

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“no hassle”

Written on: 23/03/2015 by Selina149 (1 review written)

second time ive gone with LCH, again very happy.once booked, everything done by them, all I had to do was turn up. hotel was great at a great price.i WILL be using again… Read Full Review

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Lowcostholidays.com's Comment

Written on: 26/03/2015

Hi,

Thanks for sharing your positive feedback about lowcostholidays. I'm glad to hear everything went smoothly and you've had another pleasant holiday with us. I'm looking forward to welcoming you back soon.

Kind regards,
Ania

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“stranded in Paris”

Written on: 22/03/2015

Ok, so we thought that £73 return private transfer from Paris airport was a great price, however having got to paris and waited 2 hours 20minutes until we actually got picked up is not acceptable. And we only got picked up because we had spent 2 hours trying to find out where they were. We had spoken to 1 low cost holiday representative who was totally unhelpful and gave us other numbers to contact, as they could not do anythig for us (apparently) as they saw no problem on their system. So… Read Full Review

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Lowcostholidays.com's Comment

Written on: 26/03/2015

Hello,

I appreciate you taking the time to write your review. I'm really sorry for all the confusion you experienced with your transfers during your city break in Paris. Clearly this misinformation should not have happened and you should have been given the correct information in the first place. I can understand your frustration and once again I would like to apologise for what happened here, however I'm also happy to hear that you've had a great time in French capital, it's a beautiful city.

Warm regards,
Ania

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“Helpful professional service”

Written on: 22/03/2015

Following lots of research and reading reviews we were left with a choice of 2 hotels. There were still questions we could not answer from any website so phoned through. The lady was helpful and answered some queries. She also thought flight luggage allowance with our chosen airline was higher than on Lo-Cost site, she checked and was correct, every kilo counts! We booked. Did like airline flight times and 20kg luggage allowance; did not like the airline doubling the cost of hold luggage… Read Full Review

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Lowcostholidays.com's Comment

Written on: 25/03/2015

Hello,

Many thanks for your feedback. I'm glad to hear that you feel positive about our service and you found our holiday experts helpful. I hope you enjoyed your time away and I'm looking forward to welcoming you back to lowcostholidays again.

Warm regards,
Ania

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“Great value holiday”

Written on: 22/03/2015 by 1948Malc (1 review written)

The Agapinor hotel in Cyprus was great value. The hotel is in the old town of Paphos, about two kilometres from the harbour and main tourist area. Local buses stop close to the hotel. Bedrooms are a good size. Entertainment is provided three times a week. Staff were excellent, very friendly and helpful. Overall this was an excellent holiday, at a great price… Read Full Review

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Lowcostholidays.com's Response to 1948Malc's Review

Written on: 25/03/2015

Hello,

I'm really happy to hear that hotel met your expectations and that you had excellent holiday in a good price. I hope that you have a lot of unforgettable memories from beautiful Cyprus.

Kind regards,
Martyna

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“Good holiday poor accommodation ”

Written on: 22/03/2015 by Dannymalta (1 review written)

I recently booked with low cost holidays to Malta and stayed in the San anton hotel and apartments for my mum and dad's 40th wedding anniversary the travel advisor was very helpful and polite however my mum and dad have just got back from Malta and the food quality at the hotel was very poor and un edible to which my parents spent most of their money eating outside the hotel, I advised your travel agent this holiday was for a special anniversary and she noted the booking and I requested… Read Full Review

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Lowcostholidays.com's Response to Dannymalta's Review

Written on: 25/03/2015

Hello,

I'm really sorry to hear that this had happened to your parents. I would like to apologise for the poor service they received in the hotel and that the hotel wasn't able to provide special requests. Your feedback is important for us to improve our services and pass all comments to our suppliers.
Would you be able to contact us via button 'contact via email', which is on the top of this page with all details and booking ref. We would like to look into that. Once again I'm really sorry and I hope that regardless of this their holiday was wonderful.

Warm regards,
Martyna

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“wrong information given every time I spoke to somebody...”

Written on: 22/03/2015 by sammyjocoleman (1 review written)

I booked the holiday and unfortunately I booked the wrong date, which I know was my error. But I had so much hassel trying to change my dates I wad told I could bring the holiday forward and book new flights. When I called back I was told I couldn't do this. If I cancelled I would get less than 100 back but i was told that I could push the dates back to later in the year and it would have to be done my March. By the end of feb I called back to move my dates I was told to call Thomson to see if… Read Full Review

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Lowcostholidays.com's Response to sammyjocoleman's Review

Written on: 24/03/2015

Hello,

Please accept my apologies for what's happened here. I'm very sorry for all the confusions and frustration it undoubtedly caused you. If you could please email us with your booking reference number and all details what happened to you using 'contact via email' button at the top of the page, so I will definitely take care of it.Again, I apologise sincerely for this situation.

Best Regards,
Magda

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“Worst customer service ever!”

Written on: 22/03/2015 by RykerSantiago (1 review written)

After flight to being cancelled, Low Cost Holidays did nothing to help! Rang them from London Airport by mobile an they would not even ring me back. Complete joke… Read Full Review

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Lowcostholidays.com's Comment

Written on: 24/03/2015

Hello,

Let me sincerely apologise what's happened here and the frustration it caused you. If you could send us email by 'Contact via email' button on top of the page with your booking reference and details what has happened to you, so I can look into your case?

Best Regards,
Magda

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“Good stuff!”

Written on: 22/03/2015 by Dempseypo168 (1 review written)

Good hotel - Thomson Airlines could use a review of their hand luggage policy, but generally very good. All worked as sold and no complaints. Have booked with LCH before and will do so again :)… Read Full Review

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Lowcostholidays.com's Comment

Written on: 24/03/2015

Hi,

I'm so happy to hear that overall experience of your holiday are great. Nice to hear that you are such a long-standing customer and that you will use us again. Thank you very much for your positive feedback!

Best Regards,
Magda

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“Fantastic service however the transfer home was a let down”

Written on: 22/03/2015

Brilliant service and everything came together 1st transfer was fine the hotel was lovely and just how we wanted it. But the transfer home was nearly an hour late making our flight and booking bags in a rush and abit worrying off missing the flight. But overall great… Read Full Review

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Lowcostholidays.com's Comment

Written on: 24/03/2015

Hi,

Many thanks for your feedback. I am very sorry to hear about the issues you've experienced with your transfer and the frustration it caused you. However I'm happy that you manage to catch the flight and that rest of your holiday went smoothly. Thank you for taking time to post your review,

Best Regards,
Magda

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“location and quality”

Written on: 21/03/2015 by suesokol (1 review written)

hotel in need of updating , basic room, ,tatty bathroom communal areas cold, noisy at night, surrounded by foreign students had to complain to reception on 5 nights out of 7. nothing to do in the immediate area of the hotel and very scruffy. would not recommend this hotel in this location… Read Full Review

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Lowcostholidays.com's Response to suesokol's Review

Written on: 24/03/2015

Hello,

Thank you for taking your time to leave us your feedback. I'm sorry to hear that you weren't fully satisfied with your hotel. Could you please let me know the name of it and I will pass your feedback on, as we're trying to improve our service. However, I hope that besides of this your stay was wonderful!

Best Regards,
Magda

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“We had an amazing time, no faults at all. So many...”

Written on: 21/03/2015 by hayleyclark1994 (1 review written)

We had an amazing time, no faults at all. So many places to eat and what a lovely walk along the harbour. The price was amazing for what we got. Will deffo be booking again… Read Full Review

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Lowcostholidays.com's Response to hayleyclark1994's Review

Written on: 24/03/2015

Hi,

I'm so happy to hear that you've spent such a lovely time on your holiday. Good to know that you had such a great experience with us. I'm really glad that you would book with us again.

Best Regards,
Magda

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“Lovely clean and comfortable apartment.”

Written on: 21/03/2015 by 458Rollins (1 review written)

You could not fault the apartment or the staff but the aparthotel is quite a way from the seafront if you are elderly or bad on your legs.There were a lot of young children there and the hotel tended to cater for them rather than the adults.IE childrens entertainment going on in the lounge until about 9-30 pm. The lounge had plastic chairs and tables - not good!! The food was quite good and varied but the serving area is quite small and crowded. The pool was very good… Read Full Review

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Lowcostholidays.com's Comment

Written on: 24/03/2015

Hello,

Many thanks for your constructive feedback. I'm very sorry to hear that not everything in the hotel met your expectations and that you've experienced some inconvenience because of distance from your hotel to the seafront. However I'm happy that you find your apartment lovely. I really hope that besides of this issues you've spent lovely time away.

Best Regards,
Magda

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“great holiday”

Written on: 21/03/2015 by eastendlady (1 review written)

had great holiday hotel was nice clean friendly price was good would recommend booking with you to friends will book another holiday … Read Full Review

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Lowcostholidays.com's Response to eastendlady's Review

Written on: 24/03/2015

Hi,

Many thanks for five star review! It's always nice to hear such a positive feedback. I'm very happy that hotel you've chosen lived up to your expectations and that you found great deal with us. Thank you in advance for those recommendation and I'm looking forward to seeing you again!

Best Regards,
Magda

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“First class service”

Written on: 21/03/2015 by Turnerem208 (1 review written)

The service that was provided was first class. I would advise anyone to use Low Cost Holidays… Read Full Review

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Lowcostholidays.com's Comment

Written on: 24/03/2015

Hello,

Many thanks for your review. I'm so glad to hear you rate our service as first class and that you will recommend us to others! I hope that you spent good time on your holiday.

Best Regards,
Magda

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“First time and great ”

Written on: 21/03/2015 by 293Sanders (1 review written)

Yes very pleased with the company everything went very smooth ! On the other hand Thomas cook flight home not so… Read Full Review

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Lowcostholidays.com's Comment

Written on: 24/03/2015

Hello,

Thank you for sharing your review with us. I'm glad that your overall holiday experience is positive. I hope you brought many good memories back home with you!

Warm regards,
Ania

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