Lowcostholidays.com Reviews - www.lowcostholidays.com

★★★★☆
3.9 / 5
81.1% of users recommend this

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Note from Review Centre 

Review Centre understands that between the 28th July 2011 and September of the same year Low Cost Holidays was offering customers £25 in exchange for positive reviews on our site. As an independent and unbiased consumer review site  soliciting of positive reviews goes against everything we are striving for, and so we feel it only right to share this information. 
Low Cost Holiday actively monitor these pages and do regularly comment on reviews to try and assist their customers. Please understand that all comments are moderated by Review Centre manually and as such there can be delays in comments going live, particularly over the weekend.
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“Easy,Safe & reliable Travel Agent”

Written on: 28/06/2014 by Kinure (1 review written)

we have booked the same Hotel with Lowcost holidays,in the last six weeks. We stayed in 'The Roc Flamingo Hotel' in Torromolinas. We went first for 8 days in may,& enjoyed it so much we booked again with Lowcost holidays for 10 days in June, The hotel is in the centre of Torromolinas, they have a free shuttle bus to bring you to the beach, the staff were the nicest we have come across for a long time, there is a lovely friendly atmosphere in the hotel. In May there was a lot of retired Spanish… Read Full Review

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Lowcostholidays.com's Response to Kinure's Review

Written on: 30/06/2014

Hello there

I am so pleased that you have been impressed enough to book two holidays in so short a space of time! We look forward to assisting you with your next holiday.

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“Excellent Holiday Company”

Written on: 27/06/2014 by Schroederty168 (1 review written)

We have recently returned from a holiday we booked via low cost holidays and I have nothing bad to say. Low cost were a pleasure to deal with and met our requirements very well, we booked our holiday after looking at lots of places and when we were booking the man we had been talking to recommended extra stuff for us to add to our package which we had not considered, this worked out really well for us on our holiday and saved us money in the long run.I have used other companies over the years… Read Full Review

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Lowcostholidays.com's Comment

Written on: 30/06/2014

Hi there

Thank you for your kind words and we look forward to helping with your next holiday!

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“Disappointed”

Written on: 27/06/2014 by Annq92 (1 review written)

We were very very disappointed and upset with low cost holidays and would never do business with them again we booked a holiday in Spain for June this year booked the flight and accommodation via their website only to discover that they charged us 32 euro for paying with credit card. I realized that I made a mistake here so attempted to cancel but was told that I would lose my deposit of 800 euro, bearing in mind that this was last January . The holiday was lovely but no thanks to LCH as… Read Full Review

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Lowcostholidays.com's Response to Annq92's Review

Written on: 29/06/2014

Hello there,
Sorry to hear about the experience you had in regards to the charges made. I can look into this if you like to see if the surcharge was in error? Do you have a booking reference for it?
The hotel may not have heard of Lowcostholidays, because we are an agent and go through third party suppliers and it is them who directly make the booking. Some of the hotels we provide are not through third party suppliers and we deal with them directly, it depends which one you go to. I hope that clears that query up. In regards to the charge, please email with your booking details and contacts so that I can investigate this for you. Thanks, Annie.

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Matopd's reply to Lowcostholidays.com's Comment

Written on: 30/06/2014


Thank you for your reply however it does not really answer or clarify any of my queries . I was told quite clearly that 32 euro charge applies to all credit charge bookings and when I



Attempted to cancel shortly after booking I was told that I would lose 800 euro even though this was months before the holiday in June , I would like to think that we are fair and reasonable minded people but this I believe was totally unacceptable

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“transfers to hotel”

Written on: 27/06/2014 by lynn55 (1 review written)

We landed at the airport, got on the transfer bus and it soon filled up leaving only 2 seats, no air conditioning, but we sat there waiting and waiting then a young girl from the back of the bus went to see what the hold up was she could speak their language) on her return she said the driver was waiting for another flight to arrive to fill his bus (2 seats) we waited but then it just got too hot and people were just leaving the bus and getting taxi's the children were far too hot so in the end… Read Full Review

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Lowcostholidays.com's Response to lynn55's Review

Written on: 29/06/2014

Hello,
This is not very good to hear at all, I am really sorry that you have experience this with our transfers. This is not the sort of service we hope to provide. Please may you send me your booking reference number with a brief outline, or this comment copied in, of your experience and then we can look into what happened and see if we can give you any money back. Once again I am really sorry about this and hope that we can find a suitable solution for you very soon. Thanks, Annie.

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“Superb!!”

Written on: 27/06/2014

No hassle booking , great hotel and really looked after. Couldn't have asked for anything more. Will be booking next trip with low cost :)… Read Full Review

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Lowcostholidays.com's Comment

Written on: 27/06/2014

Hi there

I am pleased to read that your holiday is everything you hoped for and that we could contribute to it's success! We look forward to helping you with your holiday next year.

Stephen

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“Took £6000 and refused to honour the holiday”

Written on: 27/06/2014 by ethan9482 (1 review written)

Have used them a few times and on the most recent occasion I tried to book at trip to the US through their site, it crashed and the booking failed. Despite me contacting them and them checking the card to make sure it had not been authorised they continued to take payment, 3 times without my authority. They can't explain how they did it. Was told I would get a refund which I did however it was for the wrong amount. They will not reimburse the charges from the bank as they say they have… Read Full Review

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Lowcostholidays.com's Response to ethan9482's Review

Written on: 27/06/2014

Hello Ross

I am deeply sorry for your experience with us so far and I hope that the situation is resolved as soon as possible. We usually have positive feedback from our customers and we pride ourselves on this. Going by the feedback we have from our customers, I can assure you that your situation is most unusual and not at all common. By reading your review, I can see that you have our contact details

Stephen

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Ethan9482's reply to Lowcostholidays.com's Comment

Written on: 27/06/2014

Unsurprisingly I have tried to contact you already. Whilst I appreciate you taking to time to reply to online reviews to defend the company, the time could perhaps be better spent rectifying the problem and returning my money.

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“great company to book with. This is my third time of...”

Written on: 27/06/2014 by Sarahbarrett99 (1 review written)

Brilliant company to book with.Great day flights. Great hotel. Fantastic location. I stayed at the Floresta hotel in Lanzarote. My third holiday with low cost holidays and it won't be my last. Will book again with them. Fantastic… Read Full Review

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Lowcostholidays.com's Response to Sarahbarrett99's Review

Written on: 27/06/2014

Good morning

Thank you so much for your kind words, I am really happy that we could contribute towards making your holiday a success! We look forward to giving you the same service for your next holiday!

Stephen

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“First time user”

Written on: 27/06/2014 by Efrain321 (1 review written)

I recently booked my holiday and after looking online i decided to ring and got speaking to an agent who was very helpful. As this is my first foreign holiday away with my kids i was a bit anxious and he really helped me choose a place that was most suitable for my family. He asked me the ages of my kids and what we wanted from our holiday. He also got me a better price which i was delighted with. It was very easy to use the website and it was just as easy to get through on the telephone and… Read Full Review

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Lowcostholidays.com's Comment

Written on: 27/06/2014

Good morning

I am really pleased to hear that you have received such an excellent service from us. Thank you for using lowcostholidays and I hope that your holiday is perfect for you and your kids!

Stephen

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“Lots of choice”

Written on: 27/06/2014 by ClaudiaNielsen (1 review written)

There were plenty of choice on flight times and accommodation and really good prices… Read Full Review

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Lowcostholidays.com's Comment

Written on: 27/06/2014

Good morning

Thank you kindly for your high praise, we really appreciate it. I hope we can help you again the next time you're looking for a holiday!

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“Holiday June 14 ”

Written on: 27/06/2014

Had a great time in Benidorm .Never been before was worried about going in to apartments El Faro No need to worry they were clean basic but an amazing view we were on the 15th floor but no need to worry lift had air conditioning and worked all the time 5 Mins from the beach very nice walk to old town .Bus stop just outside the apartment to take u in to new town of course had to go as I love the TV programme All in alli would defo recommed lowcost holidays and the aboe holiday for a relaxing… Read Full Review

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Lowcostholidays.com's Comment

Written on: 27/06/2014

Hello there

Thank you for taking the time to leave a review for us! I like your inspiration for visiting Benidorm and I am glad that you had such a good time. We are looking forward to helping book your next holiday.

Stephen

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“excellent value and service”

Written on: 27/06/2014 by LarissaWebb (1 review written)

My friends and I have just returned from croatia. The holiday was good value and easy to book. The accomodation was in a good location with clean rooms and good facilities. This is the second time I have used low cost and will certainly use them again… Read Full Review

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Lowcostholidays.com's Comment

Written on: 27/06/2014

Hello there

Thank you for your repeat custom and for taking the time to leave a review, I am pleased that the accommodation was to your liking and we look forward to serving you again!

Stephen

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“the trip to marrakesh”

Written on: 27/06/2014 by Dereonx1975 (1 review written)

i recommend lowcostholidays and Ryanair airlines for everyone who needs to have a real holiday is a trustworthy company and good price and the correct choice even before the holiday and after. first time i booked on lowcostholidays online and by phone. I had a mistake i tried to correct it online but it couldn't work online so i rang them by the phone and they corrected it to me straight away. The hotel akabar in marrakesh was good except i payed local tax at the end of my trip to the local… Read Full Review

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Lowcostholidays.com's Comment

Written on: 27/06/2014

Good morning

Thank you for taking the time to leave such a detailed review, we genuinely appreciate it. I am glad that you had such a positive experience with us and I hope we can help you when you're ready for your next holiday.

Stephen

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“Topaz Hotel ”

Written on: 27/06/2014 by tiArmstrong152 (1 review written)

We booked this a 4 star hotel, questionable. Food Ok if you like Italian diet,limited other choice. Food never hot, warm at best. Staff very good, hotel clean and tidy facilities were ok… Read Full Review

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Lowcostholidays.com's Comment

Written on: 27/06/2014

Good morning

Thank you for your review, I hope your holiday was a good one. If you have any concerns about the hotel, feel free to email us.

Stephen

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“Great First Time Experience”

Written on: 26/06/2014 by Suzy101 (1 review written)

Looked for a holiday over the internet in Lanzarote for quite a few hours over a couple of days. Decided which hotel I wanted to stay at and had a few queries so decided to call the number shown. I was really impressed with the professional manner and knowledge of the lady I was liasing with. Decided to book the holiday, impressed again with her speed and knowledge. Hope the actual holiday is as good as I hope it is. I have no negative feedback at this time to give. If I want to add car… Read Full Review

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Lowcostholidays.com's Response to Suzy101's Review

Written on: 27/06/2014

Good morning

Thank you for your constructive feedback, I am pleased that you have had a positive experience with us so far. I hope your holiday is nothing short of sublime!

Stephen

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“Excellent Services Received When I phoned”

Written on: 26/06/2014 by Recoveryman (1 review written)

When I called I requested the hotel flights and added extras the the call handler dealt with my inquiry gave me the total price and the holiday was booked. very good service and the price was very good too. The lady on the phone was very experienced and new what I wanted. The only thing that bugged me was the 2.5% credit card charge just hope the holiday goes as well as the booking was thank you very much … Read Full Review

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Lowcostholidays.com's Response to Recoveryman's Review

Written on: 27/06/2014

Good morning

Thank you for the review, we pride ourselves on excellent customer service and I trust that your holiday will match the quality of service you have received so far.

Stephen

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“Great website, not so great call line”

Written on: 26/06/2014 by Ryanc1664 (1 review written)

Website is very good and have booked two holidays with it. Good prices although changing your dates give different alternative date prices which makes no sense. Takes a while to find the very best price. I rang the call line to ask for advice and see if the could improve prices. They were not incredibly helpful and compared to website prices they had ridiculous prices for the same details and could not explain why this was. Website can trick you by entering the exact dates you want as you may… Read Full Review

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Lowcostholidays.com's Response to Ryanc1664's Review

Written on: 27/06/2014

Hello there

Thank you for your honest feedback, I am glad that your experience with our website was to your satisfaction and I apologise that your experience with our call centre did not match that. If you have any concerns, please feel free to email us

Stephen

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“Very helpful”

Written on: 26/06/2014 by Karpat (1 review written)

Started booking online, but had a few questions to ask so before booking we phoned. All our questions were answered and we made the booking over the phone. The website was easy to use and straightforward. Customer advisor was very helpful and our booking was completed in no time. Would use again… Read Full Review

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Lowcostholidays.com's Response to Karpat's Review

Written on: 27/06/2014

Good morning

Thank you for your review, we really appreciate it. We are glad that you were able to experience our excellent customer service and look forward to helping you again.

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“I am happy that there is such a website”

Written on: 26/06/2014 by Evelincia (1 review written)

Through this Web site is not the first time I choose our family vacation. I recommend this site to all my friends. Very easy and clear access to the system. Great resting place of choice. Good prices. Always plan ahead my vacation with Lowcostholiday. Thanks… Read Full Review

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Lowcostholidays.com's Response to Evelincia's Review

Written on: 27/06/2014

Good morning

It's always nice to see a repeat customer leave such positive feedback and we genuinely appreciate it. We look forward to helping you book your next holiday!

Stephen

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“HOTEL OK BOOKING POOR TRANSFER FROM AIRPORT VERY POOR”

Written on: 26/06/2014 by Tobin407 (1 review written)

BOOKING OUR HOLIDAY WAS FINE BUT WAS CHARGED AN EXTRA £20 FOR RETURN SEATS BY RYANAIR WHEN WE HAD ALREADY QUOTED THE PRICE FOR THE FLIGHTS,LOWCOST HOLIDAYS SUPPLIED THE WRONG E.MAIL ADDRESS TO RYANAIR TO CONTACT OURSELVES AND THE TRANFER BACK TO THE AIRPORT FOR DEPARTURE FROM ROME WAS VERY POOR AS WE WAS TAKEN TO THE WRONG AIRPORT AND CAUSED CONSIDERABLE STRESS AND THIS WAS NOT CAUSED BY THE DRIVER BUT BY THE INFORMATION HE WAS GIVEN BY THE CARRIER… Read Full Review

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Lowcostholidays.com's Comment

Written on: 26/06/2014

Hello,

Thank you for your feedback. I apologise for the issues you had whilst you were on holiday. If you would like to receive any information on why these problems with your transfers occurred, please email our team on and a member will be happy to assist you.

We are very sorry that you did not have a pleasant experience with us and we hope that you will give lowcostholidays another chance.

Kind regards,
Aaliyah King

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“No Problem Whatsoever”

Written on: 26/06/2014 by AriannaEgan (1 review written)

Entered the web site found the hotel we wanted. filled in forms booked paid no problem. Had up to date emails for hotel and for flights. Recommended to family and friends because of the simple way to do it… Read Full Review

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Lowcostholidays.com's Comment

Written on: 26/06/2014

Hi,

Thank you for your feedback. I am glad that you found our services useful and easy to use. I hope that you will continue to use lowcostholidays for future bookings.

Kind regards,
Aaliyah King

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