Lowcostholidays.com Reviews - www.lowcostholidays.com

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“DO NOT BOOK WITH THIS COMPANY!!!!!!!”

Written on: 19/01/2016 by geoling123 (1 review written)

Yesterday, me and my boyfriend wanted to book a holiday to Dubai, we decided to book with Low Cost Holidays as it was the cheapest deal. We did our booking online and we was redirected to the booking page with a warning message saying that the billing address and the address on the bank statements did not match, even though we was shown this message the money was still took out my boyfriend's account. My boyfriend rang Low Cost Holidays straight away and was told that there was no booking and… Read Full Review

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Lowcostholidays.com's Response to geoling123's Review

Written on: 19/01/2016

Hello,

I'm truly sorry to hear about the issue you've faced. Please let me assure you that this is not our standard practise and we always aim to provide the highest level of customer care. We require details to be matched to protect our customers from fraud, however if the booking is made, our finance team is deeply checking the situation. I sincerely apologise also if you have found received information misleading, but it may take up to 48 hours to get booking confirmation. This time is needed to make sure that transaction has been processed correctly and to secure all booking components.
Review Centre does not allow us to post our contact details, so if you'd like me to take a look into it for you, could you please email us on the address stated on our website in 'Contact us' tab.
Once again let me apologise you for your disappointment with our service.

Warm regards,
The lowcostholidays Team

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Lowcostholidays.com's Response to geoling123's Review

Written on: 20/01/2016

Hello,

First of all I sincerely apologise for what has happened to you on occasion of this booking. I would like to assure you that this is not our standard practice of customer care and occasionally it may happen that the booking has not created straight away. When this happens we advise our customers about the issue and let them decide whether they wish to proceed or cancel and receive a full refund. I'm sorry that our customer service didn't live up to your expectations on this occasion. If you wish us to investigate your case further, please find all the contact details on our website as Review Centre doesn't allow us to put emails in here.
Once again, please accept my apologies for that you feel this way and for this has happened to you.

Kind regards,
The lowcostholidays Team

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“No fuss booking”

Written on: 16/01/2016 by AnnabellaKeith1961 (1 review written)

Easy booking to gran canaria with my boyfriend great week and most competitively priced. Would definitely use again… Read Full Review

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Lowcostholidays.com's Comment

Written on: 16/01/2016

Hi there,

Thanks for the five star review. It's great that you made your booking with ease.
I hope you'll share many more trips with us!

Best regards,
The lowcostholidays Team

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“Fantastic holiday in Algarve ”

Written on: 11/01/2016 by IreneGarrison (1 review written)

Many thanks to lowcost holidays for helping me to arrange my break. Everything was fantastic and I got the best deal ever. I think I'll use again for my next holiday soon… Read Full Review

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Lowcostholidays.com's Comment

Written on: 11/01/2016

Hi there,

You're very welcome! I'm happy to know that you're so pleased with our service and you've had a wonderful time away. I hope you brought lots of lovely memories and I'm looking forward to seeing you again soon!

Warm regards,
The lowcostholidays Team

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“Disgusted with customer care”

Written on: 07/01/2016 by Samsmith1310 (1 review written)

I have spoke to number people over the past couple of days and have been on the phone for over 4hr and 15mins Which includes the waiting time! I have received no booking confirmation (since booking over 2 weeks ago) for my hotel and had requested twin beds, upon phoning the hotel to make sure this request has gone through they do not have a booking for me. I have a disabled person travelling with me hence the separate beds. I was assured by someone else today my booking is with the hotel, again… Read Full Review

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Lowcostholidays.com's Response to Samsmith1310's Review

Written on: 08/01/2016

Hello,

Please let me inform you that your case is in progress and we kindly ask you for some patience. Unfortunately we are unable to speed up this process because of the specific procedures between us, suppliers and hotels.
Your accommodation was booked through the third party supplier, which means that we are contacting them and they are the one who need to contact the hotel directly. We've advised you that supplier assured us your booking is confirmed with the hotel. Every reservation have their own specific number, so they just need to receive the reference number of your reservation in the hotel, and we can pass it to you so you can call the hotel and check your reservation is confirmed.
We are truly unable to make this process faster and we will contact you as soon as we receive any update from the supplier.
Moreover, I can assure you your request has been made, however we cannot guarantee it as it's subject to the hotels availability.
I really hope it clear things up for you.

Best Regards,
The lowcostholidays Team

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“Good for price and short timescale”

Written on: 03/01/2016 by renaldoglasgow (1 review written)

This was booked on a very short timescale and the hotel was reflective of its 3 star status. Anyway, there is so much to do in the surrounding area that we had a great time and would recommend the destination all day long. THe food was decent at the hotel, but became a bit repetitive as with any all inclusive resort I would expect. The area where the hotel was wasn't quite what I rememembered from being there circa a decade ago. However, excellent public transport to all the key sites… Read Full Review

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Lowcostholidays.com's Response to renaldoglasgow's Review

Written on: 04/01/2016

Hello,

Thank you very much for sharing your experience. I'm pleased to know we could offer you an attractive deal on a short timescale. That's wonderful you've enjoyed your stay and the area. I'm sorry that food didn't meet your expectations in full and I'll pass your feedback onto the relevant department.
I hope regardless of this you've brought lots of lovely memories.

Kind regards,
The lowcostholidays Team

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“holidaydude”

Written on: 03/01/2016 by LauraMurphy (1 review written)

Yes enjoyed the holiday friendly staff at resort a bit of building work was going on in which we was not told about but overall relaxing and enjoyable food good clean rooms… Read Full Review

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Lowcostholidays.com's Comment

Written on: 04/01/2016

Hi there,

Thanks a million for taking time to post us your kind feedback. I'm truly happy to know you are satisfied wit your holiday and you've spent a lovely time away, however please accept my apologies for all the difficulties.
We look forward to welcoming you back again in the future.

Kind Regards,
The lowcostholidays Team

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“Would Definitely Use Again”

Written on: 29/12/2015

Extremely pleased with Lowcost Holidays. It was easy and quick to book the holiday online with no hidden costs and everything went smoothly. The instructions once the holiday was booked were very clear and it was just a case of printing out the confirmation and checking in online yourself to the flight and that was it. Have to be honest I hadn't really heard of the website before as I normally go onto big name websites that you know you can trust such as Thomas Cook, Thomson etc, but the… Read Full Review

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Lowcostholidays.com's Comment

Written on: 29/12/2015

Hello,

It's a pleasure to read such a lovely feedback. I'm really glad that you found our online booking easy to process and travel docs helped you to prepare to your holiday. In regards to your comments about our website, you can put in search "City Breaks" at the bottom of the page and you'll see all possible options. I'll be passing your feedback on as it can help our team to constantly improve booking process. Many thanks for sharing your experience and I hope to see you again in the future.

Warm regards,
The lowcostholidays Team

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Job76's Comment

Written on: 31/12/2015

I, to had not heard about you and was pleased with your site. Unfortunately site crashed during booking so no booking confirmation and monies taken from my account. How long does thus take to remedy?

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Job76's Comment

Written on: 31/12/2015

*this- sorry autocorrect

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Lowcostholidays.com's Comment

Written on: 02/01/2016

Hi,

I'm sorry that this has happened.
Please, find our contact details on our website, send us an email with all the details regarding your booking (dates, destination, email used to make the booking etc.) with a scan of you bank statement and we'll do our best to help. Unfortunately Review Centre doesn't allow us to put email addresses in comments.
Many thanks.

Kind regards,
The lowcostholidays Team

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Job76's Comment

Written on: 06/01/2016

Thankyou all sorted. Very happy with your service so far. Will wrote proper review after my trip.
Thanks again

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“Simply amazing!”

Written on: 26/12/2015 by Luli73 (1 review written)

It started with an excellent flight with easy jet and all arrived on time. Little delay at the airport as we were shepherded off with a chap who claimed to be our driver, but wasn't and a local cab driver! We politely declined and headed back to the airport. There was a 30 minute wait while we waited for our shared transfer, but wasn't in a massive hurry. Arrived at the hotel and we're thrilled with the location, right by the Termini. We did all of our sightseeing ourselves and found a lovely… Read Full Review

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Lowcostholidays.com's Response to Luli73's Review

Written on: 27/12/2015

Hello,

Thanks a million for sharing your experience - it will be helpful for us in the future.
I'm really glad that despite this unfortunate event with the outside driver the rest of your holidays went smoothly. Great that the hotel you booked with us overall met your expectations.
It's really nice to hear that you have spent such an enjoyable time!

Best regards,
The lowcostholidays Team

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“fantastic.. ”

Written on: 26/12/2015 by Malcolmlauri (1 review written)

It was great from start to finish.. Easy to book and got lots of information. My holiday was really good due to no hassle from your company... Will do it again through you.. What wld be good is if I could book the holiday for two people from London.. But only one flt from London and a double room.. Cos my girlfriend would fly from Germany… Read Full Review

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Lowcostholidays.com's Response to Malcolmlauri's Review

Written on: 27/12/2015

Hi there,

Thank you so much for taking time to share your opinion with us - I'm really glad to hear that everything went so smoothly and hassle-free for you.
Due to the booking process as we sell package holidays all the members of the party need to be in the same flight and in the same hotel. I'm sorry for your inconvenience and we will take your feedback on board.
Nonetheless hope to see you many more in the future.

Best regards,
The lowcostholidays Team

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“Lisbon booking professionally handled good customer...”

Written on: 22/12/2015

My booking was handled very well staff at the end of the telephone was very helpful the hotel was simple and functional, but was clean. Found hotel staff to be helpful… Read Full Review

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Lowcostholidays.com's Comment

Written on: 22/12/2015

Hello there,

Thank you very much for your positive feedback. I'm pleased that you appreciate our service and hotel lived up your expectations. I hope you brought fantastic memories from your trip to Lisbon.

Warm regards,
The lowcostholidays Team

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“Good value but after the change of owner some wrinkles”

Written on: 21/12/2015 by Donaldson79 (1 review written)

A good week with the apartments as expected. On the first night the second bedroom hadn't been opened. If you wanted anything doing eg a safety deposit box reception couldn't help you had to go to the main office on the front. Still good value and clean if a little tatty. The price and size mean I will continue to recommend the apartments to my friends… Read Full Review

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Lowcostholidays.com's Comment

Written on: 21/12/2015

Hello,

I would like to apologise that hotel didn't met all of your expectations, however it's great to hear that your overall experience was positive. I hope you had a lovely time on your holiday. Thank you for choosing us!

Warm regards,
The lowcostholidays Team

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“Value for money holiday”

Written on: 20/12/2015

Very good hotel and flight although flights were changed.Always kept up to date with holiday. We would recommend to family and friends… Read Full Review

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Lowcostholidays.com's Comment

Written on: 20/12/2015

Hello,

Thank you very much for sharing your positive experience with us. I'm glad that the hotel and flights lived up your expectations, however I'm sorry for the flight change. Unfortunately we have no control over airline's schedule, and I hope it didn't cause you a serious inconvenience.
I'm looking forward to seeing you soon!

Kind regards,
The lowcostholidays Team

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“Location people shops Malaga”

Written on: 20/12/2015 by Munro218 (1 review written)

Something for everyone great pre Xmas trip . Lots to do fun and adventure for all the family and friends… Read Full Review

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Lowcostholidays.com's Comment

Written on: 20/12/2015

Hi there,

Thanks a lot for the highest note and your marvellous feedback. That's great that the whole stay was pleasant and you've enjoyed Malaga.
I hope you'll be back to us soon!

Kind regards,
The lowcostholidays Team

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“fantastic relaxing holiday ”

Written on: 20/12/2015 by 299Parks (1 review written)

Nice and easy travel the only problem we had was the bus transfer they did not have a clue wot bus we were on and tryed to drop us at a hotel that we were not booked into it took 2 hours to get to out hotel that should have only taken 15 min the hotel we were in was great nice place friendly staff good accommodation the bus on the way bk the driver was not happy as he thought we were at a different hotel… Read Full Review

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Lowcostholidays.com's Comment

Written on: 20/12/2015

Hello,

It's so wonderful to hear you've spent such a nice time away. I'm happy that the hotel with its staff met your expectations, however I'm really sorry for the issue with transfer. As we aim to offer the highest level of service, I'll pass your feedback onto the relevant department. I hope regardless of this you have lots of lovely memories!

Kind regards,
The lowcostholidays Team

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“Very good”

Written on: 20/12/2015 by lbPower140 (1 review written)

Very happy. No problems… Read Full Review

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Lowcostholidays.com's Comment

Written on: 20/12/2015

Hi there,

Many thanks for the highest note and your excellent review! I'm delighted to know you're happy with our service. I hope to assist you many more times.

Kind regards,
The lowcostholidays Team

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“good company = great bargains”

Written on: 19/12/2015 by KellenGrace (1 review written)

Good company to use - I have used them for several holidays and I have never been disappointed. excellent flght prices and great accomodation at really wonderful prices. I booked for a large family party and everyone was really happy with the flights accommodation and the service - so thank you!… Read Full Review

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Lowcostholidays.com's Comment

Written on: 20/12/2015

Hi there,

You're more then welcome! We always aim to offer the best possible deals and user friendly service, so I'm glad you keep coming back to us finding our prices so attractive. I hope you an your whole family have lots of lovely memories.
I'm looking forward to seeing you in the future!

Warm regards,
The lowcostholidays Team

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“Misleading, low grade hotel.”

Written on: 19/12/2015

Firstly, any person (or hotel) that labels itself as "Fun" tends not to be, and this is the case with this hotel. The Fun and Lifestyle was added to the hotel name between us booking and visiting, had it been labelled as fun when we booked it we would have avoided it! I felt that this hotel, has the potential to be a lovely holiday choice, but it falls well short. The pools were all attractive with plenty of sun beds, but all were freezing, especially the pool across the road, which looks so… Read Full Review

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Lowcostholidays.com's Comment

Written on: 19/12/2015

Hello,

I'm truly sorry to hear that you've been so disappointed with the chosen hotel. Please let me explain that we always post all the information we receive directly from the hotel. I'm sorry for the later name change and description you've found misleading. This is not our standard practise as our main aim is to provide the highest level of service and fully enjoyable holiday. I can imagine that all the issues with your room, hotel staff's behaviour and entertainment caused you unpleasant inconvenience. Unfortunately we do not have also control over hotel's rules.
I sincerely apologise for what you've faced and thank you for bringing it to my attention - I'll definitely pass it onto the relevant department.
Review Centre doesn't allow us to post our contact details, do if you'd like us to investigate that for you, please use email address of our customer relations team from our website and 'Contact us' tab.
Let me apologise you once again.

Warm regards,
The lowcostholidays Team

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“reveron hotel los christianos”

Written on: 19/12/2015 by Jadyn399 (1 review written)

excellent flight with Thomas cook to tenerife.Hotel was really good...have stayed there three times...reveron plaza los cristianos...staf lovely and all english speaking.food really good and service 5 star… Read Full Review

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Lowcostholidays.com's Comment

Written on: 21/12/2015

Hi there,

Many thanks for sharing such a lovely comments with us here! I'm pleased to know that both the flights and the hotel met your expectations. That's fantastic everything went to plan letting you to relax and I hope you've brought lots of lovely memories.
Take care!

Kind regards,
The lowcostholidays Team

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“Great location for Clyde Auditorium, Secc and The Hydro.”

Written on: 19/12/2015 by Kilgore319 (1 review written)

The hotel is clean, comfortable and within easy walking distance of the three named entertainment venues. The gate to hotel parking area was controlled to ensure only guests had access. Plenty of parking availability. Staff efficient and friendly. Breakfast good although they struggled at peak times to ensure that all buffet trays were filled. Had dinner on one evening, was enjoyable and reasonably priced. Have used this hotel previously and will use again… Read Full Review

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Lowcostholidays.com's Comment

Written on: 19/12/2015

Hello,

Thank you very much for your positive review. I'm glad to know that your hotel fulfilled your needs and you were pleased with parking places and its security and friendly staff. It's also great that you've enjoyed hotel meals.
I hope you have many lovely memories from your holiday.

Kind regards,
The lowcostholidays Team

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“Milano Man ”

Written on: 19/12/2015 by 457Keller (1 review written)

Whilst I had an issue with the online booking system, I was able to book an amazing deal for 4 nights plus flights to Milano in early December. Great hotel (best Western Hotle Galles) in great location for shopping and sights. Malpensa is so easy for trips to Milano with easy connection to the city. Would definitely use again for trip to Firenze and Venezia next year. Merry Xmas… Read Full Review

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Lowcostholidays.com's Comment

Written on: 19/12/2015

Hi there,

How wonderful! I'm sorry to hear about the issue with online booking, however that's marvellous that your hotel met all your expectations and you've enjoyed your location. I hope to see you again soon!

Kind regards,
The lowcostholidays Team

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