Lowcostholidays.com Reviews - www.lowcostholidays.com

★★★★☆
3.9 / 5
81% of users recommend this

Comment from Review Centre

Note from Review Centre 

Review Centre understands that between the 28th July 2011 and September of the same year Low Cost Holidays was offering customers £25 in exchange for positive reviews on our site. As an independent and unbiased consumer review site  soliciting of positive reviews goes against everything we are striving for, and so we feel it only right to share this information. 
Low Cost Holiday actively monitor these pages and do regularly comment on reviews to try and assist their customers. Please understand that all comments are moderated by Review Centre manually and as such there can be delays in comments going live, particularly over the weekend.
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“Worst Holiday Company”

Written on: 25/06/2014 by Stevensonfa279 (1 review written)

Lowcost holidays took three times the payment that they should have taken from my account. My bank would not refund the money unless lowcost holidays confirmed in writing that they had made a mistake. Despite their confirmation of their mistake on the phone, they refused to email this notwithstanding my many pleading emails and at least five hours over five days trying to contact someone by phone to help me. I was eventually told by a lowcost holiday representative that there was no point me… Read Full Review

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Lowcostholidays.com's Comment

Written on: 25/06/2014

Hello

Thank you very much for bringing this to our attention. I am sincerely sorry that your experience has not been a good one. Providing an excellent service is crucial to us. If you have any concerns that you wish to raise, please email us. Being told that "no one cares" is unacceptable, so please also email the name of the person you dealt with, or the time and date you rang if you do not remember their name. We will try to deal with this for you as soon as possible.

Stephen

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Spearspear's Comment

Written on: 25/06/2014

Hi,

Thank you for your prompt reply. It is a shame that no-one from your firm replied to me when I needed a response.
You will note from my file my many emails expressing my worries over my predicament at the time and having wasted over five hours of my time trying to resolve your mistake, I am not going to set out the background again to you here. I am not going to divulge the name of your representative who confirmed that no-one cares because she was the only person at your company who actually showed me empathy.
I plan on highlighting my experience on all review websites because I am so upset with the way I was treated.

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“Viva Menorca”

Written on: 25/06/2014 by BradleyRankin (1 review written)

We have just returned from Menorca after spending a week at Viva Menorca. The apartments were really nice, cleaned almost everyday and really good value for money. Just a 10 minute stroll from the marina where all the restaurants are and 15 mins to the beach. Its a good place for young families with well kept grounds and pool area. The snack bar had a good selection but a bit overpriced. … Read Full Review

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Lowcostholidays.com's Comment

Written on: 25/06/2014

Hi

Thank you for your feedback, I am glad that we could help you to find a holiday that you enjoyed.

Stephen

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“like it!!!”

Written on: 25/06/2014 by FrancesErickson (1 review written)

quick and easy.... like it!!! would recommend to any one. it's not the first time i am using this site to buy a holiday deal, and i will us it again… Read Full Review

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Lowcostholidays.com's Comment

Written on: 25/06/2014

Hi

Thank you for the high praise, I am glad that we could provide you with an excellent service!

Stephen

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“Pestana Promenade Funchal telephone booking”

Written on: 25/06/2014 by TobyPeterson (1 review written)

Having has superb service when telephone booking our holiday, through Low Cost Holidays at the Pestana Promenade Hotel, Funchal, the flight, transfers, hotel, and all the hotel staff, as well as the food was just fantastic. This was one of the few holidays where all went well, so thank you Low Cost Holidays. We will book again with you… Read Full Review

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Lowcostholidays.com's Comment

Written on: 25/06/2014

Hi

Thank you for the kind words and I am glad that we could contribute to making your holiday a success!

Stephen

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“Quick and Easy!”

Written on: 24/06/2014 by Elphaba (1 review written)

Very good information. Easy to use. Found everything I was looking for. Beat other competitors. Looking forward to our lowcost holiday!… Read Full Review

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Lowcostholidays.com's Response to Elphaba's Review

Written on: 25/06/2014

Hello

Thanks for your feedback and I am glad that you rate us above the competition! We look forward to helping book your next holiday.

Stephen

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“Quick and easy last minute holiday booking”

Written on: 24/06/2014 by Ellaoconnell (1 review written)

All you need in one place. I managed to book my entire last minute break on my iPad in ine afternoon. Very good mobile site, some loading errors and so I had to call up to finally book the holiday. The telephone agent was really friendly and helpful and sorted everything put for me. Thanks low cost holidays!… Read Full Review

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Lowcostholidays.com's Response to Ellaoconnell's Review

Written on: 25/06/2014

Hi

Thank you for your review and I am glad that you have had such an excellent experience with us!

Stephen

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“great locations great holidays, great memories great...”

Written on: 24/06/2014 by McCormack143 (1 review written)

this was our fourth time to book and travel with Lowcostholidays, and once again we had a spectacular holiday, low prices great customer service, sure what more could you want??? we will be booking our holiday with then again next year....cant beat them on price and value for money, we go allinclusive every year and the 3 stars that they recommend are more like a four star when you get there. overall lowcostholidays are just brilliant!… Read Full Review

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Lowcostholidays.com's Comment

Written on: 25/06/2014

Hello

It's always great to see a satisfied repeat customer and I am happy that we could make your holiday a success! See you next year!

Stephen

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“what a blast of a time”

Written on: 24/06/2014 by manchan (1 review written)

would go on any holiday we you no bother with booking over the internet. great hotel staff stayed at plazaazul Puerto del Carmen lanzarote staff very help full meet ever need you want never stopped cleaning transfers great went with you before have had no problems always recommend your site find it easy to use ann and jack offaly ireland… Read Full Review

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“Low Cost but Efficient Service All The Way”

Written on: 24/06/2014

Booked for the first time with Low Cost Holidays and will definitely go with them again. From the minute we booked we had a great efficient service from them. We had booked to go to Taba but due to problems in that area we had to change to a different area/hotel. There was no problem whatsoever when we rang and spoke to a member of staff regarding changes. All staff are courteous and helpful and give 100%. All our paperwork was emailed to us and instructions were clear regarding check in… Read Full Review

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Lowcostholidays.com's Comment

Written on: 25/06/2014

Hello there

Thank you for the detailed and constructive feedback, it is greatly appreciated. We strive to provide an excellent service and I am immensely pleased that has been the case with yourself.

We look forward to providing you with your next holiday and thank you for your custom!

Stephen

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“Holiday in Lanzarote with friends - good times.”

Written on: 24/06/2014 by Rosado99 (1 review written)

A good price for 2 weeks half board at the Floresta Hotel in June 2014. All very straight-forward with the online searches, bookings and paperwork. It was all trouble-free. Lowcost do some good discounts at certain times which cut costs and have a good choice of flights and destinations. We did cancel our coach pick up for going home because it was too early for us. Got a taxi instead for the 10 minute run to the airport. I've never had any issues with this company and will use them again… Read Full Review

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Lowcostholidays.com's Response to Rosado99's Review

Written on: 25/06/2014

Hi

Thank you very much for your feedback, I am glad that we were able to make your holiday a success and we look forward to providing your next holiday!

Stephen

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“No problems whatsoever”

Written on: 24/06/2014 by KelvinClark270 (1 review written)

I had used low cost holidays once before with no problems and after booking a second time was told by a friend that they had been taken over by a Spanish company and were no longer ATOL protected. Naturally, I panicked but thankfully all went to plan. However, I'd be wary of booking through them again as I am a worrier and need to know I'd be protected by uk laws should anything go wrong! But the low cost holidays business is great. Maybe they should think about being ATOL protected?! I… Read Full Review

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Lowcostholidays.com's Comment

Written on: 25/06/2014

Hello

Thank very much for your feedback. I understand your concern, so for your benefit I have found the relevant terms and conditions from our website (reviewcentre doesn't allow you to post links):

"Because we are a Spanish company, we have to comply as well with Spanish law. This means, apart from anything else, that our financial protection arrangements are those required by Spanish law, and we explain this at Section 4 of these conditions."

From Section 4:

"4. Your Financial Protection

We have fully complied with the financial protection requirements of the Package Travel Regulations through the registration and licensing arrangements which we have made with the Spanish authorities. (Here is a link to the Balearics Island Government website page). We are licensed under registration number AVBAL636 and as required we have provided Surety Insurance."

I hope this helps!

Stephen

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Amyliz83's Comment

Written on: 25/06/2014

I understand that customers are protected under Spanish laws but those laws are not the same as British laws. There is no guarantee under Spanish law that if the airline you're travelling with collapses that you will be repatriated home (if you're abroad whilst it happens) or if you're yet to travel, that you will be refunded. These are risks that your customers should be made aware of before booking.

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“60th Birthday Holiday”

Written on: 24/06/2014 by DotA (1 review written)

This is not the first time I have used Low cost holiday's & it certainly wont be the last & as I was trying to organize my 60th birthday treat. A lovely lady helped me all the way through the call, (which I only made as I had a few question's to ask )but rather than me type away using one finger she certainly got it all done in half the time & still with all the same discount's can't be bad… Read Full Review

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Lowcostholidays.com's Response to DotA's Review

Written on: 25/06/2014

Hi

Thank very much for your feedback, I am glad that you have had an excellent experience with us. I sincerely hope that you enjoy your holiday and your birthday and we look forward to helping you with your next holiday.

Stephen

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“Corfu General Hospital”

Written on: 24/06/2014 by ChasityJorgensen (1 review written)

Although my intended stay was at Olga's Aparthotel in Sidari I can only make the following review on the 5 hours that I was NOT in hospital: 1. The approach lane to the hotel (which we had to negotiate on foot with all of our luggage) was disgraceful...it was uneven,partially covered with different various road coverings with a liberal mix of weeds grass and rubbish. It looked suspiciously like a shared access road that nobody wanted to spend any money on.....more about this later. 2. The… Read Full Review

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Lowcostholidays.com's Comment

Written on: 25/06/2014

Hello

I am deeply sorry that your holiday did not go as intended and I am extremely grateful for your feedback. We want to make sure that this situation is resolved as soon as possible. If you send an email to us, we will ensure that your complaint is sent to the right department and dealt with immediately.

We take complaints of this nature very seriously. Thank you once again for bringing this to our attention.

Kind regards

Stephen

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“It all went to plan”

Written on: 24/06/2014 by ZanderTorres394 (1 review written)

Booked with lowcost holidays and I was little apprensive , but I. Have to say everything went as planned with no problems… Read Full Review

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Lowcostholidays.com's Comment

Written on: 25/06/2014

Hello

Thank you for your feedback, I am glad that we were able to absolve you of your apprehension and I hope you had a great holiday.

Stephen

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“Brilliant Every Time!!”

Written on: 24/06/2014 by nqKirk371 (1 review written)

I have used Lowcost on several different occasions to book my holidays and without a doubt they are the best rates around, i never have to worry about all my information as once you book it is all sent to you in one email and you just have to print it all off. I recommend it to all my friends as they are always jealous that i get a better price on my holidays than them. My only bad thing is that they need to look at their website sometimes there can be a few glitches on it with selecting where… Read Full Review

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Lowcostholidays.com's Comment

Written on: 25/06/2014

Hi

Thank you so much for your feedback, we really appreciate it! I am pleased that we are able to make your holidays a success!

Stephen

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“Great Holidaying Experience!”

Written on: 24/06/2014 by Beasleyak1978 (1 review written)

I recently booked a holiday with 3 of my university housemates for after our second year exams. We booked quite late, during our exam period, but found that there was minimal stress or hassle as everything was very simple. We had a choice of flights on the chosen departure day which was very convenient as one of my housemates had an exam in the morning! The reviews on the site were very helpful when choosing a hotel, and the one we chose in the end was very nice! All of the flight and hotel… Read Full Review

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Lowcostholidays.com's Comment

Written on: 25/06/2014

Hi

Thanks a lot for your feedback, we pride ourselves on providing an excellent service and I am happy that has been the case for you and your friends! I am glad that you and your friends had a good time without any fuss!

Stephen

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“Good efficient service”

Written on: 23/06/2014 by CWSouthport (1 review written)

I booked my summer holiday somewhat hesitantly using low cost holidays.com. There was a problem booking online so had to call. The young lady on the phone was excellent and supported me by making the booking for me. Everything was in order and the travel documents all sent immediately. My fault I didn't check my junk mail and the hotel booking was sent to there. No matter I found it . Overall an excellent professional service I would use again. Sadly the hotel were not as accommodating and none… Read Full Review

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Lowcostholidays.com's Response to CWSouthport's Review

Written on: 25/06/2014

Hi

Thank you for your honest feedback, I am pleased that we were able to provide you with a good service. If you ever have any problems while you are on holiday through us, please contact us, or email us.

Stephen

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“Last minute booking made easy, lady on phone , so helpful”

Written on: 23/06/2014 by Kelley351 (1 review written)

We decided at the last minute that we would like a nice relaxing holiday in the sun. A family member told us about their experience with lowcostholidays and recommended that we give them a ring. What a lovely lady. Not only did she take time and patience finding us a holiday within our budget but she made sure that it ticked all the boxes for the kind of break that we wanted. We was so pleased with our experience that We will definitely be recommending the company to all our friends and… Read Full Review

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Lowcostholidays.com's Comment

Written on: 25/06/2014

Hi

Thank you very much for you feedback, I am so happy that you could come to us based on a recommendation and that we could make your holiday a success. We look forward to doing the same again for you next year!

Stephen

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“Fantastic Holiday In Superb Nerja”

Written on: 23/06/2014 by pattiH (1 review written)

I must admit to being slightly anxious about booking our family holiday through Low Cost Holidays as I had not used them before and there are so many horror stories on the web. Needn't have worried though as everything was (almost) perfect. Easy booking structure on website and all relevant documents delivered via email with no problems. Added bonus of course is the entire holiday, flights, hotel and transfer was by far the cheapest on the net. The only disappointment was we booked a… Read Full Review

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Lowcostholidays.com's Response to pattiH's Review

Written on: 25/06/2014

Hi

Thank you for taking the time to submit a review. I am glad that the horror stories you heard are not true and that we could make your holiday a success!

Stephen

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“Super quick service”

Written on: 23/06/2014

I booked our holiday to Malta 8 weeks before we went. Had a bit of a problem with the online booking, so had to phone Low Cost direct but the issue was sorted within minutes and all we had to do was wait for our holiday date to arrive. The flight was perfect, the hotel was perfect, the weather was perfect and we are planning to do it all again later in the year… Read Full Review

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Lowcostholidays.com's Comment

Written on: 25/06/2014

Hi there

Thanks for the perfect feedback! We look forward to making your holiday a success again later this year!

Stephen

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