Lowcostholidays.com Reviews - www.lowcostholidays.com

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“A great break at a great price!”

Written on: 16/12/2015

Lovely break. Place basic but clean and comfortable. We got more than we paid for with great weather. A very good week at a great price. We hope to do it again. Thank you… Read Full Review

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Lowcostholidays.com's Comment

Written on: 16/12/2015

Hi there,

You're welcome! I'm pleased to read that you had a great break in a great price.
We are always happy to provide our customers the best deals.
Can't wait to see you again in the future!

Best regards,
The lowcostholidays Team

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Lowcostholidays.com's Comment

Written on: 16/12/2015

Hi there,

You're welcome! I'm pleased to read that you had a great break in a great price.
We are always happy to provide our customers the best deals.
Can't wait to see you again in the future!

Best regards,
The lowcostholidays Team

Reply to this comment

Lowcostholidays.com's Comment

Written on: 16/12/2015

Hi there,

You're welcome! I'm pleased to read that you had a great break in a great price.
We are always happy to provide our customers the best deals.
Can't wait to see you again in the future!

Best regards,
The lowcostholidays Team

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“Cancel booking”

Written on: 15/12/2015 by utMcCleary442 (1 review written)

A bad travel agent. Canceled my reservation 2 hours before arrival without any notice. Have to wait for the refund month… Read Full Review

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Lowcostholidays.com's Comment

Written on: 15/12/2015

Hi there,

I'm truly concerned to hear about his situation, as it's definitely not our standard practice. Unfortunately Review Centre doesn't allow us to post contact details, so if you'd like us to have a look on your booking please but you can get in touch using the methods found on the ‘contact us’ page on our website.
Thank you.

Best Regards,
The lowcostholidays Team

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“Shocking inconsiderate”

Written on: 15/12/2015 by 283Martinez (1 review written)

i hope from my heading you get the picture of my experience. A trip to New York for my sons 16th Birthday, we had real difficulty with Low cost holidays to say the least i was in tears on the day prior to my trip, and they were so inconsiderate they eventually said they would try and help and we were to call back at a time that would suit them to find out the support staff had gone home and the office was closed, hysterical is an understatement, can i say if it wasn't for British Airways I… Read Full Review

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Lowcostholidays.com's Comment

Written on: 15/12/2015

Hello,

I'm truly sorry that this has happened to you. Please be assured that this is not our standard practise and we are always doing our best to help our customers. We would like to take a deeper look into your case. Please send us more details and your booking ref and we will investigate your case. All contact information you can find on our main page in 'Contact us' tab.
Once again, I'm really sorry for this situation.

Kind regards,
The lowcostholidays Team

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“Had a fantastic time in berlin but waited a while 4...”

Written on: 14/12/2015 by weeze85 (1 review written)

The package i booked was very good value, the flight was on time, the hotel was lovely and was close enough to where we needed to be. however the transfer i booked from the airport to hotel let the package down. when i arrived at the airport there was no one there to pick us up, we looked around and then went out outside. After searching around me and my friend went to customer survice and asked them to call the number on our paper work for us, only to find out the wrong number had been put on… Read Full Review

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Lowcostholidays.com's Response to weeze85's Review

Written on: 15/12/2015

Hi there,

Thank you so much for taking time to post us your feedback. I'm truly sorry that your experience with us was not as satisfactory as it could have been. I can understand the situation with transfer caused you a frustration, sorry for the inconvenience you have faced on this occasion. However I'm happy that it was sorted our for you and you've spent an excellent time away.

Best Regards,
The lowcostholidays Team

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“Value for money”

Written on: 14/12/2015 by nat7T8 (1 review written)

I normally book holidays and city breaks separately, flight first, hotel later and always save money doing so. However, I will be trying this website in future as it was actually cheaper this time, and was easy to use on the website so quick convenient to book something quickly. Obviously it doesn't include every possible hotel out there but it depends on how wide you want to cast your net. I don't know if it is possible to change the flight carrier but that would be good for those who don't… Read Full Review

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Lowcostholidays.com's Response to nat7T8's Review

Written on: 14/12/2015

Hello there,

It's great to hear that you've found the most suitable option for your wonderful time away with us and the online booking process went without fuss.
We always aim to provide you the best care and I'm glad to hear it works well for you.

Due to the airlines we provide many different so our customers can tailor up their journey as they want. And regarding the deposit it is possible when the booking date is at least 84 days before the departure. Hope this clears thing up for you.

Thank you very much for taking time to share your feedback with us and hope that we will assist you with many more amazing trips.

Best regards,
The lowcostholidays Team

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“An enjoyable holiday but.....”

Written on: 14/12/2015 by 1983Gibbs (1 review written)

Lowcost holidays website needs to be made clearer with regard to checked in bags. The box does not make it clear whether the number is per person or for the whole party. As it was a rapid ammendment was made by phone (responder very helpful) to add another bag but this was at higher cost than if the correct number had been inserted originally. All paperwork came by email and everything was in order. Journey without problems and transfer desk at destination airport found easily. Transfer was… Read Full Review

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Lowcostholidays.com's Comment

Written on: 14/12/2015

Hi there,

Thank you your detailed and honest review. I'm happy to hear that your overall holiday impressions are positive, however sorry for all the difficulties you've faced and for the confusion. Please let me explain, during the booking process when you choose the flights and want to add a baggage, when you click only once, under the flight price it is written 'includes 1 bag', I'm sorry it wasn't clear enough for you. I'm sorry that the transfer didn't meet your expectations, you can be assured I'll pass your feedback, so we can get it sorted.
Once again I apologise for the inconvenience.

Warm Regards,
The lowcostholidays Team

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“Fantastic holiday”

Written on: 14/12/2015 by clif0001 (1 review written)

I have used Low Cost Holidays many times now because they are by far the cheapest out there. I have tried booking the holiday myself via the airlines and hotels direct and still can't match the offers from this company.The website is easy to use and we haven't had any issues when reaching the airport or destination… Read Full Review

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Lowcostholidays.com's Response to clif0001's Review

Written on: 14/12/2015

Hi there,

It's great to hear that you're pleased with our deals and your holiday went smoothly. It's great news that you booked with us many times - thank you so much for choosing us again and thanks for posting your kind comments.
I wish you many wonderful trips in the future!

Warm regards,
The lowcostholidays Team

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“Smelly hotel”

Written on: 14/12/2015 by 168Piper (1 review written)

Real shame our hotel stank of the local sewerage next door to hotel was really bad felt unwell… Read Full Review

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Lowcostholidays.com's Comment

Written on: 14/12/2015

Hello,

I'm sincerely sorry to hear about your inconvenience at the hotel, please provide me the hotel name in the comment below and I will pass your feedback on.
Once again please accept my unreserved apologies and I really hope that despite this issue you could spent some nice time away.

Kind regards,
The lowcostholidays Team

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“Easy booking online”

Written on: 14/12/2015 by meGreene43 (1 review written)

Easy search on the website. Flight and accommodation booked easily. Email confirmation straightaway. Excellent… Read Full Review

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Lowcostholidays.com's Comment

Written on: 14/12/2015

Hello,

Thanks a million for taking time to post us your five star feedback.
I'm so glad to hear that your experience with us was so positive, and can't wait to assist you with many more wonderful bookings in the future.

Best Regards,
The lowcostholidays Team

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“Would go back ”

Written on: 14/12/2015 by LillyO'Connell (1 review written)

We had a fantastic time definitely going back. Staff at very friendly… Read Full Review

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Lowcostholidays.com's Comment

Written on: 14/12/2015

Hello there,

I'm really satisfied that you're happy with the service and offer we provide and you've found a great option for your time away with us.
Thanks a lot for your kind words!

Best regards,
The lowcostholidays Team

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“Transfer”

Written on: 14/12/2015 by SilasMoran293 (1 review written)

Hotel was ok after 1st night arived a airport got on bus left on bus for a hour , then dropped of ona street and told hotel lwas down there so we had know idea where it was we did find it after half hr . We were put ona side room with just a shower nowhere to put any clothes, told we would be moved next day ,we moved and room was better but nothing like in the pictures, the only good point was the staff at the hotel, they were very helpful but won't book low cost again spoiled my partners… Read Full Review

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Lowcostholidays.com's Comment

Written on: 14/12/2015

Hello,

Thank you for sharing your honest opinion. We take seriously every customers comment, as it helps us to improve our service. I am truly sorry that your experience with us was not as satisfactory as it could have been.
As Review Centre doesn't allow links/contact details to be posted, please contact our customer relations team. You can find all their contact details on the ‘contact us’ page on our website.
I'm sure they will do their best to help you as much as possible and find you the best resolution of this case.
Please accept my sincerest apologies for this situation, as I can understand it caused you some frustration and nerves.

Kind Regards,
The lowcostholidays Team

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“not best holiday”

Written on: 14/12/2015 by AnthonyMonahan (1 review written)

Got to Barcelona airport waited for about 30 minutes to be taken to bus for transfer. After over hour on coach dropped off in resort well away from apartments. Driver then let me get back on coach to drop me off to apartments that were in darkness. He had phone to say I was awaiting to book in then went off. I was left outside in dark for 20 minutes waiting for member of staff to book me in as was only person staying in a vast property. Staff left early in evening so by time I would back… Read Full Review

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Lowcostholidays.com's Comment

Written on: 14/12/2015

Hello,

I'm really sorry to hear that you feel this way. It's really disappointing for me to hear that you had unpleasant experience with your accommodation. I can assure you that this is not what we expect from our suppliers. Please contact our Customer Relations team who can investigate this further for you. Unfortunately I cannot provide you email address here, but all contact details you can find on our website in 'contact us' tab.
I also kindly ask you to put the property name in a comment here, so I'll pass your feedback on with the aim to continually improve the quality of our holidays.
Let me sincere apologise for any inconveniences you've faced and I hope relevant team will be able to fix this situation for you.

Kind regards,
The lowcostholidays Team

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“Disappointed ”

Written on: 14/12/2015 by Damion99 (1 review written)

Riad opale - Marrakech On arrival we were met by the local rip off merchants who insisted on traversing us through winedy paths and then insisted on money being given for the unwanted services. The Riad was manned by 3 people of which none spoke English, all the amenities advertised on your advert were not available, no wifi, no massage, no dvd's player to be honest is what borderline false advertisement. When entering the room the fridge was not plugged in and when I opened it had two… Read Full Review

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Lowcostholidays.com's Comment

Written on: 14/12/2015

Hello,

I'm sincerely sorry to hear about the issues you have faced during your stay and all the stress that caused you. We would never like to left our customers feeling disappointed.

It's really concerning to know that the hotel didn't meet you expectations. Please be advised that your feedback will be passed on to relevant department to improve our service in the future as this is not the type of service we expect from our suppliers. Please accept my apologies for that.

Unfortunately ReviewCentre doesn't allow me put an e-mail address here. Due to that please visit our website and in section 'Manage My Booking' you can find the e-mail address to Customer Relation Team - if you contact them they'll investigate your case and do their best to find a proper resolution for you.

Once again please accept my unreserved apologies.

Kind regards,
The lowcostholidays Team

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“Fantatsic package via low cost. Really enjoyed my...”

Written on: 14/12/2015 by Nashty271 (1 review written)

Fantatsic package via low cost. Really enjoyed my whole experience. However the transfer company in agadir I wasn't impressed with as the driver got us into trouble with with the police by denying that he told us we can smoke inside the private taxi… Read Full Review

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Lowcostholidays.com's Comment

Written on: 14/12/2015

Hi there,

I'm delighted to hear that you had such a great holiday. However I'm really sorry to hear of your unpleasant experience with the transfer and I hope everything went well. Many thanks for your positive feedback.

Warm regards,
The lowcostholidays Team

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“Holiday in hurghada”

Written on: 14/12/2015 by wsJenkins6 (1 review written)

A lovely holday staff polite views spectacular hotel very quiet and a little bit tired and remote but good food beautiful sunshine a relaxing break… Read Full Review

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Lowcostholidays.com's Comment

Written on: 14/12/2015

Hello,

It's fantastic to hear you've spent a lovely time away. Thank you so much for your kind comment. Hope we will assist you with many more wonderful holidays in the future.

Kind Regards,
The lowcostholidays Team

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“Fantastic city break ”

Written on: 14/12/2015 by 1985Jones (1 review written)

Great get away and so much to do, Disney was also fantastic and well worth the money… Read Full Review

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Lowcostholidays.com's Comment

Written on: 14/12/2015

Hi there,

Many thanks for your five star review. I'm so happy to hear that you've had a perfect break and enjoyed your time in Disneyland!
We look forward to helping you book many more pleasing holidays!

Best Regards,
The lowcostholidays Team

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“wasn't as good as expected”

Written on: 14/12/2015 by 305West (1 review written)

We have stayd in Santa Barbara before, but in spite paying quite a substantial amount we needed to upgrade the room as we didn't want to overlook the construction site. Every small bit onlite was at the extra cost. If we did use Wifi, sauna and spa, gym and safe it would cost us a whapping 41 euro a day, plus food and drinks. This I believe is not the issue of Lowcost Holidays of course. Though I would prefer various options to be available on booking so that we are prepared to have… Read Full Review

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Lowcostholidays.com's Comment

Written on: 16/12/2015

Hi there,

I'm sorry for the issue with extra charges in hotel, unfortunately we don't have control over it. Every hotel has different fees for different extras, that's why we are not able to offer them on our website.
Hope that despite of this you had nice and relaxing time away.

Kind regards,
The lowcostholidays Team

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“Iceland”

Written on: 14/12/2015 by JazlynMcDonald (1 review written)

We were delighted from start to finish with our booking and holiday We required asistance when in iceland and this was dealt with very efficiently Couldnt fault at all Well done… Read Full Review

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Lowcostholidays.com's Comment

Written on: 14/12/2015

Hello,

Fantastic to hear that the whole booking process was so pleasant and easy - we always aim to provide you the best care and I'm glad it works so well for you.
Thank you very much for your kind words and hope we will see you soon again!

Best regards,
The lowcostholidays Team

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“Reliable”

Written on: 14/12/2015 by McCallumbw150 (1 review written)

Hi, we've used Lowcost Holidays before and will use them again, we were kept informed from moment one and they helped towards having a super break… Read Full Review

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Lowcostholidays.com's Comment

Written on: 14/12/2015

Hi there,

Great to hear that you're back with us! Thank you for your lovely review and being our loyal customer. We hope we will help you to book many more holidays in the future, can't wait to welcome you back again soon.
Wish you a fantastic break!

Best Regards,
The lowcostholidays Team

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“Winter sun Madeira”

Written on: 14/12/2015

Very well organised from flights to hotel .The whole holiday was very enjoyable and also very good value… Read Full Review

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Lowcostholidays.com's Comment

Written on: 14/12/2015

Hi there,

Thank you for taking time to share your comment with us - I'm really happy to hear that the whole experience was so positive for you!

Best regards,
The lowcostholidays Team

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