Lowcostholidays.com Reviews - www.lowcostholidays.com

★★★★☆
3.9 / 5
81.0% of users recommend this

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Note from Review Centre 

Review Centre understands that between the 28th July 2011 and September of the same year Low Cost Holidays was offering customers £25 in exchange for positive reviews on our site. As an independent and unbiased consumer review site  soliciting of positive reviews goes against everything we are striving for, and so we feel it only right to share this information. 
Low Cost Holiday actively monitor these pages and do regularly comment on reviews to try and assist their customers. Please understand that all comments are moderated by Review Centre manually and as such there can be delays in comments going live, particularly over the weekend.
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“Very helpful”

Written on: 26/06/2014 by Karpat (1 review written)

Started booking online, but had a few questions to ask so before booking we phoned. All our questions were answered and we made the booking over the phone. The website was easy to use and straightforward. Customer advisor was very helpful and our booking was completed in no time. Would use again… Read Full Review

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Lowcostholidays.com's Response to Karpat's Review

Written on: 27/06/2014

Good morning

Thank you for your review, we really appreciate it. We are glad that you were able to experience our excellent customer service and look forward to helping you again.

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“I am happy that there is such a website”

Written on: 26/06/2014 by Evelincia (1 review written)

Through this Web site is not the first time I choose our family vacation. I recommend this site to all my friends. Very easy and clear access to the system. Great resting place of choice. Good prices. Always plan ahead my vacation with Lowcostholiday. Thanks… Read Full Review

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Lowcostholidays.com's Response to Evelincia's Review

Written on: 27/06/2014

Good morning

It's always nice to see a repeat customer leave such positive feedback and we genuinely appreciate it. We look forward to helping you book your next holiday!

Stephen

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“HOTEL OK BOOKING POOR TRANSFER FROM AIRPORT VERY POOR”

Written on: 26/06/2014 by Tobin407 (1 review written)

BOOKING OUR HOLIDAY WAS FINE BUT WAS CHARGED AN EXTRA £20 FOR RETURN SEATS BY RYANAIR WHEN WE HAD ALREADY QUOTED THE PRICE FOR THE FLIGHTS,LOWCOST HOLIDAYS SUPPLIED THE WRONG E.MAIL ADDRESS TO RYANAIR TO CONTACT OURSELVES AND THE TRANFER BACK TO THE AIRPORT FOR DEPARTURE FROM ROME WAS VERY POOR AS WE WAS TAKEN TO THE WRONG AIRPORT AND CAUSED CONSIDERABLE STRESS AND THIS WAS NOT CAUSED BY THE DRIVER BUT BY THE INFORMATION HE WAS GIVEN BY THE CARRIER… Read Full Review

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Lowcostholidays.com's Comment

Written on: 26/06/2014

Hello,

Thank you for your feedback. I apologise for the issues you had whilst you were on holiday. If you would like to receive any information on why these problems with your transfers occurred, please email our team on and a member will be happy to assist you.

We are very sorry that you did not have a pleasant experience with us and we hope that you will give lowcostholidays another chance.

Kind regards,
Aaliyah King

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“No Problem Whatsoever”

Written on: 26/06/2014 by AriannaEgan (1 review written)

Entered the web site found the hotel we wanted. filled in forms booked paid no problem. Had up to date emails for hotel and for flights. Recommended to family and friends because of the simple way to do it… Read Full Review

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Lowcostholidays.com's Comment

Written on: 26/06/2014

Hi,

Thank you for your feedback. I am glad that you found our services useful and easy to use. I hope that you will continue to use lowcostholidays for future bookings.

Kind regards,
Aaliyah King

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“ANOTHER GREAT HOLIDAY FROM LOWCOST”

Written on: 26/06/2014 by Hensley474 (1 review written)

We have used Lowcost holidays three times now and will use them again.I had a problem with booking a sea view and it was resolved efficiently and really made our stay in Majorca a fantastic holiday. We will book again soon. The add ons are excellent and would recommend the speedy shuttle service, it was a mercedes and took ten minutes to arrive and picked us up early for the return journey. Brilliant all round, well done to all the unnamed staff that dealt with our booking… Read Full Review

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Lowcostholidays.com's Comment

Written on: 26/06/2014

Hello,
We appreciate your feedback and we are pleased that you had a successful trip to Majorca with lowcostholidays.
We are glad that you will be returning to us in the future and we look forward to assisting you again.

Thank you,
Aaliyah

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“Easy and recommendable”

Written on: 26/06/2014 by Jessicau18 (1 review written)

Great website, only thing is that we did not receive an email to confirm our booking with LCH. We did straight away from the airlines. I received an email to complete this review and it was then that I noticed we could print off our confirmation from the A & Q page. That is the only complaint that I have, other than that. Brilliant website, brilliant prices and now just hope the hotel is as good as the reviews… Read Full Review

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Lowcostholidays.com's Comment

Written on: 26/06/2014

Hello,

Thank you for your feedback. I am pleased that you enjoyed using our services, however I do apologise for the issues that you encountered.

I hope that you have an excellent holiday and that your hotel is as expected. If you do have any problems whilst you are away, a member of our team will happily assist you.

Kind regards,
Aaliyah King

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“Jersey”

Written on: 26/06/2014 by 1973Peters (1 review written)

Immediate booking and positive exchange - fantastic price - completely happy!… Read Full Review

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Lowcostholidays.com's Comment

Written on: 26/06/2014

Hello,

Thank you for your positive feedback. I am pleased that you are happy with our services and I hope that you will continue to use lowcostholidays for your future travels!

Kind regards,
Aaliyah King

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“Excellent Service”

Written on: 26/06/2014 by Powerssx442 (1 review written)

Couldn't recommend them enough, in my experience everything goes smoothly when booking a holiday with this company… Read Full Review

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Lowcostholidays.com's Comment

Written on: 26/06/2014

Hi,

Thank you for your feedback. I am glad that you had a pleasant experience and that you are happy with our services.

I hope that you will continue to use lowcostholidays in the future.

Aaliyah King

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“Awful experience”

Written on: 25/06/2014 by Aliau414 (1 review written)

My partner and I tried to book a holiday through www.lowcostholidays.com After selecting everything and going through the the payment process the system returned an error message, so we were not sure if the holiday was booked or not. We called them straight away and the operator advised that there was no booking with our reference and that payment has not gone through. That's when the nightmare began. She then booked it over the phone, and not only did she not give us the online discount… Read Full Review

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Lowcostholidays.com's Comment

Written on: 29/06/2014

Hello there,
I would firstly like to sincerely apologise for the booking experience you have had. This is not the service we usually provide and it must have decreased your trust towards our company. I want to check again with you that the money has not been taken for the initial attempt in booking?
Do you have a reference number or any booking details that you can provide me with? If you can email with your booking reference, the email address you booked with and any other details associated with your booking such as departure date and lead guest name then I can look into this urgently to see what has happened. I can also listen to every call made between yourself and the sales advisor so I can assess what occurred during the booking procedure. Once we have your details we can help you get a solution to this that you deserve. I am really sorry that you have been passed about between departments, as you say we are very busy and often the lines are very full. I am glad that we are able to get in contact with you due to this comment. Please get in touch so I can help you. Thanks and kind regards, Annie.

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“Cuts out the confusion”

Written on: 25/06/2014 by 292Neal (1 review written)

I found the booking process straight forward and the representative I spoke to was very helpful and courteous. I still have to go on my holiday so only time will tell if all the elements come together to create a great holiday experience, but at present I am very happy and looking forward to using them again in the future. In my opinion, a good way to create a custom holiday experience… Read Full Review

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Lowcostholidays.com's Comment

Written on: 26/06/2014

Hello,

Thank you for your positive feedback. I am glad that you found our services useful to you.

I hope that you have an excellent holiday, however if any issues do arise whilst you are away, feel free to contact our in resort team and they will happily assist you.

Kind regards,
Aaliyah King

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“If they make a mistake you pay”

Written on: 25/06/2014 by Robdkms (1 review written)

Booked a holiday and Got a reference number they called to ask us to pay more for the flight £500 more and said there was a problem . I advised that it wasn't my fault that the Gds system was quoting a wrong price they don't want to honor the price… Read Full Review

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Lowcostholidays.com's Response to Robdkms's Review

Written on: 26/06/2014

Good Afternoon,

I appreciate your feedback. I apologise for the issues that you have encountered with our services. If you still require help with payment problems, please email and a member of our team will be happy to assist you.

I hope that you will give lowcostholidays another chance.

Kind regards,
Aaliyah King

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“best prices anywhere”

Written on: 25/06/2014 by yozza60 (1 review written)

this is the third time ive booked my holiday through lowcost.always been extremly happy with the price and very helpful when i have rang them whilst on my holiday..i recommend you give them a try you will not be dissapointed when you find everyone else at your hotel paying more than you… Read Full Review

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Lowcostholidays.com's Response to yozza60's Review

Written on: 26/06/2014

Hello,

Thank you for your positive feedback. I am pleased that you had an enjoyable experience and that you are happy with our services.

I hope that you will continue to use lowcostholidays for your future bookings.

Aaliyah King

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“EASY WAY TO BOOK”

Written on: 25/06/2014 by ddKerr76 (1 review written)

IS VERY CHEAP AND EASY TO BOOK… Read Full Review

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Lowcostholidays.com's Comment

Written on: 25/06/2014

Hi

I'm glad to hear it! Thanks for the review and I hope we can help you with another holiday in the future.

Stephen

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“SIMPLY THE BEST”

Written on: 25/06/2014 by Shelly70 (1 review written)

Have used Low Cost Holidays for the last 3 years and have now booked 5 holidays with them. Have always booked on line and it is very simple to do, and easy to understand. No hidden charges. What you see is what you get. I like the fact that once you have paid, your travel documents are instantly emailed to you almost there and then. No hassle, no fuss. Have just booked a September holiday with them and again, a nice, simple process. I wouldn't use anybody else and I would certainly… Read Full Review

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Lowcostholidays.com's Response to Shelly70's Review

Written on: 25/06/2014

Hello

Thank you very much for your lovely feedback, we really appreciate it! I hope you have a fantastic time in September!

Stephen

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“Good value family holiday”

Written on: 25/06/2014 by MaryMcCurdy (1 review written)

We were looking for a reasonably priced all inclusive holiday and this was just that. All the staff were friendly and helpful, the food was fairly varied and plentiful. The pool we used out of the 3 was really relaxing. We had 3 rooms side by side. The whole holiday was excellent value for money. Only downfall was that there was some modernisation going on which reduced some of the facilities but it did not affect us… Read Full Review

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Lowcostholidays.com's Comment

Written on: 25/06/2014

Hi

Thank you very much for your review, it means a lot to us! I am glad that you had an enjoyable holiday and that we could contribute to it being a success.

Stephen

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“San Anton Resort ,Bugibba, Malta”

Written on: 25/06/2014 by brianpett (1 review written)

The worst hotel I've ever stayed in.The place was filthy,The beds were never changed,the duvet was simply spread over the bed.Toilets in the communal area where filthy and had no soap.I asked for soap on the first day and the receptionist said she would take a note of it, but still no soap appeared.The pool area was dirty,someone on the previous night had been sick in the pool and it took until 2p.m the following day before it was cleaned,despite numerous reports to staff and reception.The pool… Read Full Review

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Lowcostholidays.com's Response to brianpett's Review

Written on: 25/06/2014

Hi

Thank you for your review and bringing this to our attention. I am terribly sorry that your holiday was less than perfect. Providing an excellent service is important to us even for customers that have returned from their holiday. If you have any concerns that you wish to raise, please email us. If you do choose to use us again and you have any difficulties while you are on holiday, please email our In Resort team or phone them.

Stephen

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“Worst Holiday Company”

Written on: 25/06/2014 by Stevensonfa279 (1 review written)

Lowcost holidays took three times the payment that they should have taken from my account. My bank would not refund the money unless lowcost holidays confirmed in writing that they had made a mistake. Despite their confirmation of their mistake on the phone, they refused to email this notwithstanding my many pleading emails and at least five hours over five days trying to contact someone by phone to help me. I was eventually told by a lowcost holiday representative that there was no point me… Read Full Review

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Lowcostholidays.com's Comment

Written on: 25/06/2014

Hello

Thank you very much for bringing this to our attention. I am sincerely sorry that your experience has not been a good one. Providing an excellent service is crucial to us. If you have any concerns that you wish to raise, please email us. Being told that "no one cares" is unacceptable, so please also email the name of the person you dealt with, or the time and date you rang if you do not remember their name. We will try to deal with this for you as soon as possible.

Stephen

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Spearspear's Comment

Written on: 25/06/2014

Hi,

Thank you for your prompt reply. It is a shame that no-one from your firm replied to me when I needed a response.
You will note from my file my many emails expressing my worries over my predicament at the time and having wasted over five hours of my time trying to resolve your mistake, I am not going to set out the background again to you here. I am not going to divulge the name of your representative who confirmed that no-one cares because she was the only person at your company who actually showed me empathy.
I plan on highlighting my experience on all review websites because I am so upset with the way I was treated.

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“Viva Menorca”

Written on: 25/06/2014 by BradleyRankin (1 review written)

We have just returned from Menorca after spending a week at Viva Menorca. The apartments were really nice, cleaned almost everyday and really good value for money. Just a 10 minute stroll from the marina where all the restaurants are and 15 mins to the beach. Its a good place for young families with well kept grounds and pool area. The snack bar had a good selection but a bit overpriced. … Read Full Review

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Lowcostholidays.com's Comment

Written on: 25/06/2014

Hi

Thank you for your feedback, I am glad that we could help you to find a holiday that you enjoyed.

Stephen

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“like it!!!”

Written on: 25/06/2014 by FrancesErickson (1 review written)

quick and easy.... like it!!! would recommend to any one. it's not the first time i am using this site to buy a holiday deal, and i will us it again… Read Full Review

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Lowcostholidays.com's Comment

Written on: 25/06/2014

Hi

Thank you for the high praise, I am glad that we could provide you with an excellent service!

Stephen

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“Pestana Promenade Funchal telephone booking”

Written on: 25/06/2014 by TobyPeterson (1 review written)

Having has superb service when telephone booking our holiday, through Low Cost Holidays at the Pestana Promenade Hotel, Funchal, the flight, transfers, hotel, and all the hotel staff, as well as the food was just fantastic. This was one of the few holidays where all went well, so thank you Low Cost Holidays. We will book again with you… Read Full Review

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Lowcostholidays.com's Comment

Written on: 25/06/2014

Hi

Thank you for the kind words and I am glad that we could contribute to making your holiday a success!

Stephen

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