Lowcostholidays.com Reviews - www.lowcostholidays.com

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Note from Review Centre 

Review Centre understands that between the 28th July 2011 and September of the same year Low Cost Holidays was offering customers £25 in exchange for positive reviews on our site. As an independent and unbiased consumer review site  soliciting of positive reviews goes against everything we are striving for, and so we feel it only right to share this information. 
Low Cost Holiday actively monitor these pages and do regularly comment on reviews to try and assist their customers. Please understand that all comments are moderated by Review Centre manually and as such there can be delays in comments going live, particularly over the weekend.
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“Never Again...”

Written on: 01/10/2014 by alanMurtagh (1 review written)

my family and i have just returned from club bellevue, alcudia why is this even on your lists it does you no favours lets start from the very star,t once we arrived at palma we had to sit and wait for over an hour on the bus which we booked through you then after an three and a half hour trip with no break or even told snacks and water would be a good idea we arrive at bellevue all inclusive everything is shut so a 1 year old a 5 year old no food or water then had to check in only two people… Read Full Review

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Lowcostholidays.com's Response to alanMurtagh's Review

Written on: 02/10/2014

Hi there,

I am very sorry for your experience, we want all of our customers to enjoy fantastic holidays and I am sorry that this has not been the case for you.

On your documents, there would have been a 24/7 emergency number, which would have put you through to our in resort team. They would have worked to resolve your issues while you were still on holiday.

We are very keen to look into your holiday but unfortunately, Review Centre do not allow links to be posted. If you private message us on our Facebook page, we will give you the details for our post holiday team, who will investigate your holiday and respond with a resolution.

Many thanks,
Stephen

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Alanmurtagh's reply to Lowcostholidays.com's Comment

Written on: 02/10/2014

i have read your very short response to my extensive comments in which you dont say anything about the points i raised as did others in your you tube vids years old as they are so i dont see any investigation doing anything, but im not on facebook so you may just want to get your investigation team to read the review and just e mail me

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Lowcostholidays.com's reply to Alanmurtagh's Comment

Written on: 04/10/2014

Hi, we will look into each point you have raised once we receive everything by e-mail. Please can you send your reference number so we can source contact details for you. Many thanks, Jo

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Lowcostholidays.com's reply to Alanmurtagh's Comment

Written on: 06/10/2014

As I do not work on the post holiday team, I am unable to respond to your points in detail, however, as previously mentioned, they will investigate your holiday. Your email address is not mentioned in your review and it isn't on your profile. You can also get in touch with us via Twitter and on our website, if you scroll to the bottom of the page and click on "Contact us"

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Alanmurtagh's reply to Lowcostholidays.com's Comment

Written on: 07/10/2014

I do not use social media but I have sent my details on your enquires page

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Lowcostholidaysrippedmeoff's Response to alanMurtagh's Review

Written on: 24/10/2014

Please join our campaign on Facebook and share your comments on Lowcost holidays ripped us off - make everyone aware of how bad this company is and how it treats its customers so poorly - thanks

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“Low Cost Holidays ended up high cost holiday”

Written on: 01/10/2014 by RashadPope331 (1 review written)

We booked our full package with Low Cost Holidays, were sent confimation emails etc but found out 1 week before flying that our flights had been cancelled. the flights were with Thomson Holidays but they took no responsibility for cancelling the flights and blamed this on ourselves which of course was rubbish. The had advised Low Cost Holidays of this cancellation 6 weeks earlier and refunded our flights to them but L.C.H. had not passed the information or the money on to us. 2 days before… Read Full Review

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Lowcostholidays.com's Comment

Written on: 01/10/2014

Hi, thank you for your feedback and we are very sorry for the problems you had with your holiday booking. If you have not contacted our Customer Relations Department already, please contact us with details so we can carry out a full investigation of your booking. Kind regards, Jo

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Lowcostholidaysrippedmeoff's Comment

Written on: 24/10/2014

Please join our campaign on Facebook and share your comments on Lowcost holidays ripped us off - make everyone aware of how bad this company is and how it treats its customers so poorly - thanks

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“good time”

Written on: 29/09/2014 by YasmineO'Connor (1 review written)

Had a great time in calella we had friends from england come over for 7 days it was good to see them hotel is good papas bar just over the road good fun with the bar staff played bingo i won 50 euros we have been going over there the last 5 years and going next september to hotel very clean nice big bedroom , the food was good to plent to choose from… Read Full Review

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Lowcostholidays.com's Comment

Written on: 01/10/2014

H,i thank you for sharing your holiday experience, and for choosing to travel with us. We look forward to hearing about your next holiday soon. Kind regards, Jo

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“Disastrous ”

Written on: 26/09/2014 by McIntyre1963 (1 review written)

I booked a hotel in January14 for travel in September 14, and two days before we were due to arrive, we got an email to tell us the accommodation was "overbooked"! We were already on holiday in another part of Crete when we got the news, so the first two days of our holiday were ruined trying to reorganise an alternative. The place they offered us was about 10 mins walk outside the resort and not at all suitable so we had to make alternative arrangements ourselves, pay again and wait for a… Read Full Review

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Lowcostholidays.com's Comment

Written on: 28/09/2014

Dear customer,

Thank you for your feedback. We are very sorry to hear of the issues you have had with our service. Where did you send your concerns to? If you sent this this to our customer relations team, they will be able log this and conduct a full investigation into your booking. I am sorry if you haven't yet received a response to your email, there have been a high volume of emails received from the end of the summer season but we are striving to get back to customers as soon as we can.

I hope this helps.

Kind regards,
Natalie

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Lowcostholidaysrippedmeoff's Comment

Written on: 24/10/2014

Please join our campaign on Facebook and share your comments on Lowcost holidays ripped us off - make everyone aware of how bad this company is and how it treats its customers so poorly - thanks

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“Zentral hotel tenerife”

Written on: 25/09/2014

Booked flights and accomodation through low cost holidays.went for the secret hotel which ended up being the zentral centre in playa de las americas.lovely hotel with very helpful staff and very spacious rooms with excellent air conditioning.rooftop pool had beutiful views and was perfect for sun bathing with a cold beer!!only thing lacking was a balcony in our room which would have been perfect and which would probably stop us from booking this hotel again.overall a great experience from low… Read Full Review

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Lowcostholidays.com's Comment

Written on: 28/09/2014

Dear customer,

Thank you for your feedback on our service. We hope you can continue to look to lowcostholidays to help plan your future travels.

Kind regards,
Natalie

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“Good holiday terrible transfer”

Written on: 24/09/2014 by newsjune (1 review written)

Booked a holiday to the Costa Brava from 12th -19th September, booking process and price very good. I also booked a transfer from Barcelona to Malgrat de Mar with Resort Hopper through Lowcost, unfortunately the transfer from the airport to our hotel was a disaster and we has to wait from 11.50am to 3.40 pm for a coach, I have emailed Lowcost with my complaint but have not had acknowledgment from them that they have received my email and I cannot find a phone number for their complaints dept… Read Full Review

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Lowcostholidays.com's Response to newsjune's Review

Written on: 24/09/2014

Hi, thank you for your email. Please can you provide us with your booking ref so we can confirm we have received your email. I am really sorry for the trouble with your transfer. Unfortunately we are unable to take calls in our customer relation department as it would then take longer to deal with customers queries. Kind regards, Meg

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Newsjune's reply to Lowcostholidays.com's Comment

Written on: 24/09/2014

Hi thank you for replying my booking reference is :6759844

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Lowcostholidays.com's reply to Newsjune's Comment

Written on: 01/10/2014

Hi, we can confirm we are currently investigating your case. You will receive a reply to your case within 28 days from the time you received confirmation that we had opened your case. Kind regards, Jo

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“Lowcostholidays lowcostcustomer service”

Written on: 23/09/2014

Lowcostholidays review June 2014 booked flights/accommodation with lowcostholidays (LCH). That day, money was taken from my account to pay accommodation. Following day received email saying flights not available and to ring them. Got through to be told they would call me back as airline online system was down. I phoned airline and they said it was not down. Called LCH back, they said they were busy and would call me back by 10am. At 11am I called them to find flights had rocketed from around… Read Full Review

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Lowcostholidays.com's Comment

Written on: 24/09/2014

Dear customer,

Thank you for your review and for bringing this to our attention. We would like to offer our sincere apologies for the issues you have experienced with our service. lowcostholidays are always looking to provide a high standard of service for our customers and we are very sorry to hear that in this instance, this has not been the case. We are sorry to hear that our response to your query still left you dissatisfied and you felt that this case was not dealt in the appropriate manner by one of our agents. Do you remember who you spoke with? If you would like to re-open your case, please email you concerns to the customer relation main email address, to which we will be able to evaluate the service you have received for both bookings and review the original responses. We hate leaving our customers dissatisfied so please let us know if there is anything we can do.

Kind regards,
Natalie

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Mandy193's Comment

Written on: 25/09/2014

I received 2 emails from 2 different members of staff informing me that all of a sudden their email addresses were no longer in service, had to wait almost 2 months to get my refund for a missold holiday, was accused of nit picking and lying, was ignored and left with no accommodation for an evening in a foreign country, so no I do not feel like your staff dealt with it in the appropriate manner. I have all emails and names of both members of staff that dealt with my ongoing issues.

Perhaps you would be so kind as to supply the email address that I should address this to? I will post a further update on this post once I have received your thoughts on how my issues were dealt with.

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Lowcostholidaysrippedmeoff's Comment

Written on: 24/10/2014

Please join our campaign on Facebook and share your comments on Lowcost holidays ripped us off - make everyone aware of how bad this company is and how it treats its customers so poorly - thanks

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“Great Holiday Company”

Written on: 23/09/2014 by Kirbyzo1989 (1 review written)

Booked to go Sharm El Sheik with lowcostholidays in July, had no problems with them whatsoever. Everything was exactly how it should be from transfers through to hotel. Would definitely use this company again… Read Full Review

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Lowcostholidays.com's Comment

Written on: 23/09/2014

Hi, thank you for your feedback. We really appreciate it and we are so glad you have had a brilliant experience. Kind regards, Meg

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“Very enjoyable holiday”

Written on: 22/09/2014 by Ger13 (1 review written)

Booked a holiday to Portugal using Low Cost Holidays for the first time. It was very straight forward and easy to use. We got a great deal on our holiday compared to other sites and I will definately be using them again. I would recommend them 100%… Read Full Review

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Lowcostholidays.com's Response to Ger13's Review

Written on: 22/09/2014

Hi there,

Thank you very much for your review, we hope you had a fantastic holiday!

Stephen

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“Helpful staff and £50 discount - plus a fantastic resort”

Written on: 21/09/2014 by ShellingtonWellington (1 review written)

We found the LowCostHolidays website easy to use and found our ideal holiday in Ovacik, Turkey, with the bonus of a family room to keep our teenage boys nearby. Staff on the phone were very helpful and negotiated a really low deposit for us, and I even found a discount voucher to cushion the cost! All the booking emails were sent on time and were easy to follow. Staff even told me how to pay off the holiday without incurring any credit card fees, saving us about £60. Our coach transfer… Read Full Review

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Lowcostholidays.com's Response to ShellingtonWellington's Review

Written on: 22/09/2014

Hi there,

Thanks for your review, we're really glad that you had great holiday!

Stephen

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“Everything you need at great price!”

Written on: 21/09/2014

I will definitely use lowcostholidays again. I found the website extremely straightforward to use, when I'd picked flights and accommodation the website then directed you to a page where you could sort out luggage, transfers, travel insurance etc as extras and the total price of holiday was very clear...no hidden costs or charges added on. The email I received with the travel documents was clear. It told me how to go check in on my flight, insurance cover, contact info for transfers etc. I did… Read Full Review

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Lowcostholidays.com's Comment

Written on: 22/09/2014

HI there,

We're glad that everything was straightforward and that you enjoyed your holiday.

Thanks,
Stephen

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“great holiday, easily booked”

Written on: 20/09/2014

First time to use lowcost but it won't be the last time. So easy to book and the holiday lived up to all expecations. Only problem we had was the booking didn't accept our checked in baggage and then we had airline issues but all was ok in the end Accommodation was exactly what we requested and we had a wonderful holiday… Read Full Review

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Lowcostholidays.com's Comment

Written on: 22/09/2014

Hi there,

Thanks for your review, we're glad that you had a wonderful holiday!

Stephen

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“Great help on phone!”

Written on: 20/09/2014 by 24Trujillo (1 review written)

We booked a week in the sun from the Irish branch of this site. We'd been keeping an eye on price but in the end we decide to phone up and book our holiday this way. This way the best way to go because the lovely girl, Ruby (?), got us the best deal straight away, letting us travel with two different airlines to bring down costs. The only downside to our holiday was the airport transfers which took forever and a day to get anywhere!However, I understand this is a separate company than lowcost… Read Full Review

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Lowcostholidays.com's Comment

Written on: 22/09/2014

Hi there,

Thanks for your review, we hope you had a great holiday!

Stephen

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“Lovely Experience recommened!”

Written on: 20/09/2014 by Dicksongd251 (1 review written)

We got a great deal, 11 days Hotel and Flights and it went very smoothly. Brill Holiday! I will book with Low cost deals again and have recommended my friends to do so too… Read Full Review

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Lowcostholidays.com's Comment

Written on: 22/09/2014

Hello,

Thanks for your feedback, we're pleased that you had such a good holiday!

Stephen

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“Fantastic site!”

Written on: 18/09/2014 by BriceWeaver399 (1 review written)

This is my third time booking with Low Cost Holidays. İnfo provided always perfect. Never had a problem and always loved where we stayed. Would def recomend to friends and family… Read Full Review

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Lowcostholidays.com's Comment

Written on: 18/09/2014

Hi, sounds like you had a great time. Thank you for your feedback. Megs

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“A pleasant experoience despite a few hitches!!”

Written on: 18/09/2014 by AshtynButcher290 (1 review written)

We had a pleasant experience through LCH after a bit of confusion re transfer at Tenerife South Airport. There no signage as to what bus we could take but it was sorted. The bus could not access hotel directly and drivers instructions were vague ( lack of English!!. It took us a while to find Hotel a bit frustrating after travelling all day! The hotel charging for WI Fi was a negative but over all I would use Lowcost Holidays again… Read Full Review

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Lowcostholidays.com's Comment

Written on: 18/09/2014

Hi, thank you for your feedback. I am sorry about the trouble with the transfers. I hope despite this the rest of the holiday was enjoyable. Kind regards, Megs

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“Malaga Holiday”

Written on: 18/09/2014

Hotel was clean, friendly staff, good food.Small pool lacking in enough sunbeds. Well situated for shops, restaurants, beach,park etc. Arrivals and transfers very good. Everything was booked on line with lowcost, very easy and efficient… Read Full Review

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Lowcostholidays.com's Comment

Written on: 18/09/2014

Hi, thank you for your feedback. I am sorry for the lack of sunbeds and the pool being too small. I can understand this can be a main factor of any holiday so we do sincerely apologise if this was not up to your standard. I am glad that despite this you had a good holiday. Kind regards, Meg

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“Cheap and cheerful!”

Written on: 16/09/2014 by okMcLaughlin150 (1 review written)

The hotel was nice, staff were very welcoming and helpful. The hotel is perfect if you want to stay on site for most of your holiday as there is very little else near by. The hotel is a 10 minute drive from the beach and from the shopping area.There is a lidl store nearby where you can stock up with your essentials. The hotel offers a cheep cheerful holiday for a couple or family who intend relaxing on site for the duration of their holiday. Food is good, drink is cheap and the pool area is… Read Full Review

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Lowcostholidays.com's Comment

Written on: 17/09/2014

Hi there,

Thank you very much for your review and we're happy that you enjoyed your holiday.

Thanks,
Stephen

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“Good way to organise a cheap and easy holiday”

Written on: 16/09/2014 by MaddoxDuncan (1 review written)

I can't complain much about Lowcostholidays.com. The information provided on their website was accurate and easy to find. The process of finding and booking a holiday was very simple and it was cheap. Overall, I am happy with them and their service… Read Full Review

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Lowcostholidays.com's Comment

Written on: 16/09/2014

Hi, thank you for your feedback. We are so glad to hear you have had a positive experience with us and hope you book with us again in the future. Kind regards, Meg

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“fees are extortion”

Written on: 15/09/2014 by WillieKirk62 (1 review written)

iv accidently made booking for wrong date when iv called customer service they wanted to charge me same price for cancelation and amendment. i could have used my regular site with free amendment and that would have been cheaper by £10 And as i was desperate cheap hotel turned ot to be not so cheap. wont use them again. pointles site unless you never make mistakes :)… Read Full Review

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Lowcostholidays.com's Comment

Written on: 15/09/2014

Hi,

Thank you for your feedback. I am sorry for the trouble you have had. Please can you private message us over Facebook so I can have a look into your booking for you and see if I can do anything else. Kind regards, Meg

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