Lowcostholidays.com Reviews - www.lowcostholidays.com

★★★★☆
3.9 / 5
80.7% of users recommend this

Comment from Review Centre

Note from Review Centre 

Review Centre understands that between the 28th July 2011 and September of the same year Low Cost Holidays was offering customers £25 in exchange for positive reviews on our site. As an independent and unbiased consumer review site  soliciting of positive reviews goes against everything we are striving for, and so we feel it only right to share this information. 
Low Cost Holiday actively monitor these pages and do regularly comment on reviews to try and assist their customers. Please understand that all comments are moderated by Review Centre manually and as such there can be delays in comments going live, particularly over the weekend.
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“Barcelona City Break”

Written on: 13/08/2014 by keCooke341 (1 review written)

Booked flights and hotel rooms for a family city break in Barcelona. First time I have used Low Cost Hols. Good website but I actually booked on phone. Very good service. All flights were fine and hotel good. Would certainly recommend them, and will use again… Read Full Review

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Lowcostholidays.com's Comment

Written on: 13/08/2014

Hi there

Thank you for your review, I am glad that you had a smooth experience with us and that your holiday was to your liking.

Best wishes
Stephen

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“Creta Verano malia ”

Written on: 12/08/2014 by Joyce476 (1 review written)

Nightmare from the booking.........discovered that flights were into wrong airport and cost £375 return for taxi transfer, waited 5 hours before getting into hotel room. Then they charged us daily for air conditioning. All inclusive food was awful and only drinks we could get was beer and wine - which too tasted awful.......most all inclusive packages offer all local alcohol and just charge extra for the expensive Smirnoff, Gordon's etc........free wifi never worked most of the time. Flights… Read Full Review

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Lowcostholidays.com's Comment

Written on: 13/08/2014

Hi there

I am sorry that your holiday did not meet your expectations. Review Centre does not allow links or email addresses to be posted but if you get in touch with us on Facebook, we can make sure that your complaint is handed by the appropriate team and that a resolution is found.

Many thanks
Stephen

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“Never again - will stick with trusted companies in future”

Written on: 12/08/2014

Flighs were fine - but thats where it ended. Transfer bus which was guaranteed to leave within 45 minutes of arrival took 90 minutes to leave. 30km journey took over 3 hours as we went the scenic route. Hotel which was sold to us as a quiet hotel for families is nothing but a haven for 16 - 18 year old german kids. Evenings were spent dodging spit, glasses, bottles, cigarette ends etc which were constantly streaming from the rooms on the upper floor. 80% of guests were 16 - 18 year old groups… Read Full Review

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Lowcostholidays.com's Comment

Written on: 13/08/2014

Hi there,

I am sorry that your holiday was not to your liking. Review Centre does not allow links or email addresses to be posted but if you message us on Facebook, we will look into your complaint and work to find a resolution.

Thank you
Stephen

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Melfalcon's Comment

Written on: 15/08/2014

Hi you have asked me to contact you on facebook - which i have done. Via facebook you have provided an email address. However the email address does not exist - emails are simply returned as undeliverable - looks like I'm even left disappointed by lowcostholidays in being able to provide a valid email address.

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“nerja”

Written on: 12/08/2014 by robertr1 (1 review written)

everything went smooth. the only hiccup was when we got to the airport in malaga our transfer was not there to meet us, empty desk saying go outside. Went outside no one there. half an hour waiting for someone to arrive and when they did she gave us poor directions where to get the bus. Finally found bus but then had to wait another hour for other flights to arrive. not the best start to the holiday. BUT it was all downhill from there and we had a great time so all in all a very good holiday… Read Full Review

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Lowcostholidays.com's Response to robertr1's Review

Written on: 13/08/2014

Hi there

Thank you for your feedback, I apologise for the issue with the transfer but I am pleased that you enjoyed the rest of your holiday.

Best wishes
Stephen

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“hotel and flight”

Written on: 12/08/2014 by Maherau315 (1 review written)

hotel half board had to go to another hotel for meals that where horrible so bought all meals out only cleaned room twice in a week could not book return flight until day after we arrived hotel did not know how to print off had to go to a shop and pay 5 euros to get it printed… Read Full Review

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Lowcostholidays.com's Comment

Written on: 13/08/2014

Hi there

I am sorry to hear about your holiday and thank you for bringing it to our attention. If you get in touch with us via Facebook, we can ensure that your complaint is handled by the right team and work to find a resolution.

Thank you
Stephen

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“Cala D'or booked through lowcostholidays”

Written on: 12/08/2014 by Byronbill (1 review written)

Firstly lowcostholidays is effortless to book with, give plenty of information and pictures and excellent rates on accommodation. In a nut shell everything you need when booking your holiday. Also very helpful staff if you ring up as apposed to booking on line. Cala D'or apartments gran canaria just refurbished, very modern clean and welcoming atmosphere. Great pool and views, friendly staff and an absolute bargain on price. Would easily stay there again and would recommend it to anyone. All… Read Full Review

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Lowcostholidays.com's Response to Byronbill's Review

Written on: 13/08/2014

Hello there

Thank you very much for your review, I am glad that everything was to your liking and that we could make your holiday a success!

Kind regards
Stephen

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“never again!!”

Written on: 12/08/2014 by viviankeane (2 reviews written)

Booked a holiday with low cost holiday I have used them lots of times and never had a problem , until I booked for benidorm,flight perfect no problem there, transfer fine,but we were dropped off on the street not knowing where we were but did find appartment to find no reception , only for a bar man in Bobby,s bar next doo helped us ,apparently this happens a lot,he walked us to a different hotel where our keys were ,could, nt believe this is normal practice there ,anyway we got keys to an… Read Full Review

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Lowcostholidays.com's Response to viviankeane's Review

Written on: 13/08/2014

Hello

I am sorry that your holiday did not meet your standards. Review Centre does not allow links or email addresses to be posted but we do want to help you, so if you get in touch with us via Facebook, we can work to find a resolution.

Many thanks
Stephen

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Viviankeane's reply to Lowcostholidays.com's Comment

Written on: 14/08/2014

Thank you yes I will contact you ,I appreciate your attention on the matter,kind regards.

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“very impressed”

Written on: 12/08/2014 by Brogan310 (1 review written)

from the helpful lady on the telephone to the on time flights to the nice hotel. there is nothing i could fault about low cost holidays. I've raised a complaint about the transfer company and they have picked this up quickly and efficently. Will 100% be using this company again. Cant give them enough thanks… Read Full Review

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“Magnificent Morasol Apartments, Gran Canaria”

Written on: 12/08/2014 by nicanddisco (2 reviews written)

We just had an amazing holiday in Puerto Rico, Gran Canaria for 5 nights. Lowcost Holidays were the cheapest option once you added on all the extras such as baggage, transfers, seats etc. Although the flight was 4 hours and travelling did seem to take up the best part of 2 days (there and back), the apartments we stayed in were fabulous and the resort too, which definitely made up for the journey time. We wish we could have stayed longer. Puerto Rico was a fabulous resort, with just the right… Read Full Review

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Lowcostholidays.com's Response to nicanddisco's Review

Written on: 12/08/2014

Hi there

Thanks for such detailed feedback, we really appreciate it and we're glad that you enjoyed your holiday.

Best wishes
Stephen

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“Bluebay Hotel Costa Terguise Lanzarote”

Written on: 12/08/2014 by LJord (1 review written)

Had a great holiday the only downside was waiting at the airport for 2 hours when we arrived for the shuttle service - this is the second time lowcost holidays have let us down with this service. Hotel was great and the food brilliant, so much to choose from and something for everyone. Be warned - when the hotel say they remove towels from the pool area if left before 9am they mean it (wish other hotels would do the same!)… Read Full Review

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Lowcostholidays.com's Response to LJord's Review

Written on: 12/08/2014

Hi there

Thank you for your feedback and I apologise for the delay. I am pleased that you enjoyed your holiday overall and that it was a success.

Many thanks
Stephen

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“Best location for everything Corralejo has to offer”

Written on: 11/08/2014

Caleta Playa Apartments - perfect beachside location. Asked and got a sea view with large balcony. Walkable distance to main strip, along to old town with huge selection of restaurants to suit all tastes and budgets. Plenty to do and see within walking distance (supermarkets, shopping centres, market, aqua centre, mini golf etc). Whilst apartments are a bit dated, location makes up for it, spent most of the time out on the balcony!!… Read Full Review

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Lowcostholidays.com's Comment

Written on: 12/08/2014

Hello there

Thanks for leaving us a review, we're glad that you had a great time!

Stephen

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“Excellent Service, Great Price!”

Written on: 11/08/2014 by EdwinAdams (1 review written)

I recently booked a flight, and Hotel through Lowcost Holidays. The overall price was by far the best i could find.......literally saving me £00's on the 5 star All Inclusive stay at the Delphin Diva Premier in Antalya Turkey. The website was excellent; and the communication/service was good too. The only 'constructive feedback i would give are as follows; 1) At no point did anyone point out that i needed a Visa to travel to Turkey! This is something a Travel agent would have spotted… Read Full Review

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Lowcostholidays.com's Comment

Written on: 12/08/2014

Hello,

Thank you for your review, we always appreciate constructive feedback. Our call centre is based in Spain. I am sorry that you could not understand anything that the call centre staff member said. I hope you managed to resolve/find out what you wanted. If not, please get in touch with us on Facebook and we can look into your booking for you.

We are pleased that you enjoyed your holiday.

Best wishes
Stephen

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“Cheap prices and very cheerful staff”

Written on: 11/08/2014

Booked with Low Cost Holidays as they were the cheapest for the hotel I had chosen. Had trouble paying deposit with my credit card, telephoned the office and the man I spoke to was brilliant. He said they had had trouble with Mastercard all morning. Took my booking over the phone, sent me a confirmation email and that was that. No trouble whatsoever. Would definitely use again if they were the cheapest at the time… Read Full Review

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Lowcostholidays.com's Comment

Written on: 12/08/2014

Hi there

I apologise for the difficulty you had with your credit card but I am happy that you got to experience our excellent customer service.

We hope you have a great holiday!

Stephen

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“Cheap prices and very cheerful staff”

Written on: 11/08/2014

Booked with Low Cost Holidays as they were the cheapest for the hotel I had chosen. Had trouble paying deposit with my credit card, telephoned the office and the man I spoke to was brilliant. He said they had had trouble with Mastercard all morning. Took my booking over the phone, sent me a confirmation email and that was that. No trouble whatsoever. Would definitely use again if they were the cheapest at the time… Read Full Review

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“Fabulous holiday booked through low cost holidays!”

Written on: 11/08/2014 by Warren347 (1 review written)

Booked a 7 day family holiday to Portugal through low cost holidays - traveling end of July 2014. A total of 5 adults and 2 children. The booking process I did over the telephone and it was very straight forward. The booking agent was fantastic and talked me through the booking process. The holiday itself was fabulous from start to finish. The transport that picked us up from the airport in Faro was a minibus for our family. The minibus driver was excellent and very friendly. The hotel was… Read Full Review

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Lowcostholidays.com's Comment

Written on: 12/08/2014

Hi there,

Thank you for your review, it sounds like you and your family had a great time and that's what we like to see! We look forward to helping you book your next holiday!

Stephen

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“Overall I was happy using lowcostholidays. My only...”

Written on: 11/08/2014

Overall I was happy using lowcostholidays. My only disappointment was I was charged an extra 49 Euro after I had booked my holiday and it was confirmed by the airline. I would normally assume that when you book something and give all your payment details, that should be the final price… Read Full Review

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Lowcostholidays.com's Comment

Written on: 12/08/2014

Hi there

I am sorry for the extra charge but this is covered by the terms and conditions that you would have confirmed that you read and understood before you would have been able to make your booking.

Thank you for your review and we're pleased that you are happy.

Best wishes
Stephen

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“tropico playa hotel majorca”

Written on: 11/08/2014 by Dawn309 (1 review written)

Fab from start to finish, flight good hotel basic but clean. Requested sea or pool view and got both on first floor, location perfect beach over road. food great and fresh . My 14 year old son and myself went and felt at home straight away. Would definitely go again… Read Full Review

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Lowcostholidays.com's Response to Dawn309's Review

Written on: 11/08/2014

Hi there

Thanks for your review, we're really glad that you and your son enjoyed your holiday!

Stephen

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“Money taken twice for accommodation still not had a refund”

Written on: 11/08/2014 by Carolinefrazer (1 review written)

Still waiting for refund money for accom taken twice 3 weeks later still waiting and still heard nothing from low cost still waiting , I emailed straight away when I noticed on bank statement no body from low cost has even called to say what's happening even though I have sent screen shots of my bank statement utterly discussed that a company so big could not even give me a call… Read Full Review

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Lowcostholidays.com's Response to Carolinefrazer's Review

Written on: 11/08/2014

Hi there

I am sorry to hear this. Unfortunately, Review Centre does not allow email addresses or link to be posted but if you private message us on Facebook, we can look into any issue for you.

Kind regards
Stephen

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“Excellent quality for price paid”

Written on: 11/08/2014 by lightandpeace (1 review written)

Lovely clean accomodation. Even though only booked a few days before we went accomodation said we were in the annexe with no view but asked on booking if possible could we have a view of the sea and on arrival we had a lovely see view! Food was good - full english and good variety for lunch and dinner there was chips with every meal but also pasta and other things. I would have given it 5 stars if some of the staff were more friendly, the entertainment improved but we made good friends so it… Read Full Review

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Lowcostholidays.com's Response to lightandpeace's Review

Written on: 11/08/2014

Hi,

We are so happy to hear that you had a great holiday. I do apologise for the issues that you faced with the hotel at, but we are happy to hear that this did not effect your holiday. We do appreciate your feedback and we look forward to hearing from you again in the future.

Kind Regards
Toni

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“Great value. No problems.”

Written on: 11/08/2014 by Laser23 (1 review written)

Booked a holiday to Hania on Crete for a fraction of the price of other operators. Everything went smoothly - info from lowcostholidays was clear - apartment was great… Read Full Review

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Lowcostholidays.com's Response to Laser23's Review

Written on: 11/08/2014

Hello there

I am pleased that your holiday was a success and thanks for using lowcostholidays!

Stephen

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