Lowcostholidays.com Reviews - www.lowcostholidays.com

★★★★☆
3.9 / 5
80.7% of users recommend this

Comment from Review Centre

Note from Review Centre 

Review Centre understands that between the 28th July 2011 and September of the same year Low Cost Holidays was offering customers £25 in exchange for positive reviews on our site. As an independent and unbiased consumer review site  soliciting of positive reviews goes against everything we are striving for, and so we feel it only right to share this information. 
Low Cost Holiday actively monitor these pages and do regularly comment on reviews to try and assist their customers. Please understand that all comments are moderated by Review Centre manually and as such there can be delays in comments going live, particularly over the weekend.
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“Cheap prices and very cheerful staff”

Written on: 11/08/2014

Booked with Low Cost Holidays as they were the cheapest for the hotel I had chosen. Had trouble paying deposit with my credit card, telephoned the office and the man I spoke to was brilliant. He said they had had trouble with Mastercard all morning. Took my booking over the phone, sent me a confirmation email and that was that. No trouble whatsoever. Would definitely use again if they were the cheapest at the time… Read Full Review

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“Fabulous holiday booked through low cost holidays!”

Written on: 11/08/2014 by Warren347 (1 review written)

Booked a 7 day family holiday to Portugal through low cost holidays - traveling end of July 2014. A total of 5 adults and 2 children. The booking process I did over the telephone and it was very straight forward. The booking agent was fantastic and talked me through the booking process. The holiday itself was fabulous from start to finish. The transport that picked us up from the airport in Faro was a minibus for our family. The minibus driver was excellent and very friendly. The hotel was… Read Full Review

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Lowcostholidays.com's Comment

Written on: 12/08/2014

Hi there,

Thank you for your review, it sounds like you and your family had a great time and that's what we like to see! We look forward to helping you book your next holiday!

Stephen

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“Overall I was happy using lowcostholidays. My only...”

Written on: 11/08/2014

Overall I was happy using lowcostholidays. My only disappointment was I was charged an extra 49 Euro after I had booked my holiday and it was confirmed by the airline. I would normally assume that when you book something and give all your payment details, that should be the final price… Read Full Review

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Lowcostholidays.com's Comment

Written on: 12/08/2014

Hi there

I am sorry for the extra charge but this is covered by the terms and conditions that you would have confirmed that you read and understood before you would have been able to make your booking.

Thank you for your review and we're pleased that you are happy.

Best wishes
Stephen

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“tropico playa hotel majorca”

Written on: 11/08/2014 by Dawn309 (1 review written)

Fab from start to finish, flight good hotel basic but clean. Requested sea or pool view and got both on first floor, location perfect beach over road. food great and fresh . My 14 year old son and myself went and felt at home straight away. Would definitely go again… Read Full Review

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Lowcostholidays.com's Response to Dawn309's Review

Written on: 11/08/2014

Hi there

Thanks for your review, we're really glad that you and your son enjoyed your holiday!

Stephen

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“Money taken twice for accommodation still not had a refund”

Written on: 11/08/2014 by Carolinefrazer (1 review written)

Still waiting for refund money for accom taken twice 3 weeks later still waiting and still heard nothing from low cost still waiting , I emailed straight away when I noticed on bank statement no body from low cost has even called to say what's happening even though I have sent screen shots of my bank statement utterly discussed that a company so big could not even give me a call… Read Full Review

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Lowcostholidays.com's Response to Carolinefrazer's Review

Written on: 11/08/2014

Hi there

I am sorry to hear this. Unfortunately, Review Centre does not allow email addresses or link to be posted but if you private message us on Facebook, we can look into any issue for you.

Kind regards
Stephen

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“Excellent quality for price paid”

Written on: 11/08/2014 by lightandpeace (1 review written)

Lovely clean accomodation. Even though only booked a few days before we went accomodation said we were in the annexe with no view but asked on booking if possible could we have a view of the sea and on arrival we had a lovely see view! Food was good - full english and good variety for lunch and dinner there was chips with every meal but also pasta and other things. I would have given it 5 stars if some of the staff were more friendly, the entertainment improved but we made good friends so it… Read Full Review

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Lowcostholidays.com's Response to lightandpeace's Review

Written on: 11/08/2014

Hi,

We are so happy to hear that you had a great holiday. I do apologise for the issues that you faced with the hotel at, but we are happy to hear that this did not effect your holiday. We do appreciate your feedback and we look forward to hearing from you again in the future.

Kind Regards
Toni

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“Great value. No problems.”

Written on: 11/08/2014 by Laser23 (1 review written)

Booked a holiday to Hania on Crete for a fraction of the price of other operators. Everything went smoothly - info from lowcostholidays was clear - apartment was great… Read Full Review

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Lowcostholidays.com's Response to Laser23's Review

Written on: 11/08/2014

Hello there

I am pleased that your holiday was a success and thanks for using lowcostholidays!

Stephen

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“no thanks”

Written on: 11/08/2014 by MarquiseCrockett (1 review written)

Complaint pending after dreadful holiday to Tunisia. Shockingly poor advertising… Read Full Review

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Lowcostholidays.com's Comment

Written on: 11/08/2014

Hi there

I am sorry to hear this. If you message us on Facebook, we can update you on your complaint.

Thanks
Stephen

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Justus5's Comment

Written on: 12/08/2014

I wish you luck, please could you post the outcome. We didn't get anywhere with Lowcost Holidays.

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“Palmeras garden apartments Playa Blanca Lanzarote ”

Written on: 10/08/2014 by joeideal (1 review written)

Low cost holidays have cracking pictures on website for this resort, Flights went well but on arrival at airport we waited over an Hour for transfer with lots of other holiday makers, low cost had travel time down as 35 mins, it took over an hour to travel to Palmeras garden apartments. First impressions were Oh my god its a tip. Not wanting to have a bad holiday things just went from bad to worse, Young lad in reception was super and could not be more helpful, we had apartment 39, on opening… Read Full Review

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Lowcostholidays.com's Response to joeideal's Review

Written on: 11/08/2014

Hello there

I am very sorry about our holiday. There is an emergency number on your documents that you can call. Our on holiday team would have then tried to resolve your issues while you were on holiday or moved you to another hotel, so that you could have made the most of your holiday.

As Review Centre do not allow links to be posted, if you private message us on Facebook, we can make sure that your complaint is fully investigated.

Kind regards
Stephen

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Joeideal's reply to Lowcostholidays.com's Comment

Written on: 12/08/2014

Hi
We tried the emergency number on our booking 4 times and every call rung out and was not answered, according to other holiday makers this is common, We do not use Facebook so can not reply to yourself there.
I can try and email your company for the attention of yourself. The complaint is as listed above.

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“Enjoyable Holiday”

Written on: 10/08/2014

Booked a Holiday only 5 days before we were flying to Lanzarote. We new where we wanted to stay and resort etc. It was very easy to book the holiday with low cost holidays. The only problem we had was the transfer from the hotel to the airport on our return home.we were asked to be ready 10 minutes before our collection time 4.15am for a departure time of 7.55am. we contacted the transfer company and they said thats the pick up time, so we cancelled and told them we would organize a taxi. we… Read Full Review

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Lowcostholidays.com's Comment

Written on: 11/08/2014

Hi there

Thank you for your feedback. I am sorry about the transfer but I am pleased that you enjoyed your holiday. If you have any concerns, please contact us on Facebook.

Kind regards
Stephen

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“Hotel Corbeta Lanzarote”

Written on: 10/08/2014 by ShulaW (1 review written)

We booked this hotel last December through Low Cost Holidays and have just got back from 10 days there. We could not fault the booking process but do feel that the hotel was completely misrepresented on your website. You show lovely pictures of a pristine pool area and rooms, the reality is that the hotel was tired and in complete need of a refurb. There was no indication of the difference in rooms in the pictures you showed. We had booked a standard bungalow, the separate bedroom was ok but… Read Full Review

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Lowcostholidays.com's Response to ShulaW's Review

Written on: 11/08/2014

HI there

I am sorry that your holiday did not meet your expectations. On your documents, there is an emergency number that you can call. Our on holiday team would have worked to resolve your issues while you were on holiday. We do have a post holiday team that investigate all complaints but Review Centre does not allow links or email addresses to be posted. If you private message us on Facebook, we will ensure that the relevant team looks into your complaint.

Many thanks
Stephen

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“Gteat Service”

Written on: 10/08/2014 by ds3ange (1 review written)

We were having our first family holiday abroad and decided to go with low cost holidays and do not regret it at all. Great price, great service. Everything was done for me, any extras I needed they added. Didn't have any issues whatsoever, would use again… Read Full Review

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Lowcostholidays.com's Response to ds3ange's Review

Written on: 11/08/2014

Hi there

Thank you very much for your feedback, we're really pleased that you and your family had a great holiday!

Stephen

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“very relaxing.quiet.”

Written on: 10/08/2014 by 93Duncan (1 review written)

Perfect location. was in lago park two which was very quiet which I liked.room service could have been better. had to keep asking for clean towels. Otherwise loved it and would def. go back… Read Full Review

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Lowcostholidays.com's Comment

Written on: 11/08/2014

Hi there,

I am glad to hear that you enjoyed your holiday and thank you for your feedback.

Stephen

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“transfers didn't show up!”

Written on: 10/08/2014 by Baker416 (1 review written)

On arrival at the airport after booking a private transfer nobody there waiting for us.on departure even worse were told to be ready for 7am at 8:15am still waiting with an hour and a half journey to the airport and flight at 11:05am.after several phonecalls no answer at all from transfer company not even emergency number and no help from rep or hotel .ended up getting hotel to order me a regular taxi and changed more sterling to pay for it only then for transfer to turn up...so returned home… Read Full Review

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Lowcostholidays.com's Comment

Written on: 11/08/2014

Hi there

I am sorry to hear this. Review Centre will not allow us to post links or email addresses but if you get in touch with us via Facebook, we can look into this for you.

Kind regards
Stephen

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“brilliant alcudia holiday”

Written on: 10/08/2014 by OliviaDavis (1 review written)

just back home from brilliant holiday in alcudia staying at sol alcudia centre went to marineland which was fantastic ate and drank in funny bunnys every night staff fantastic plenty to do in alcudia beach best in Majorca did not have any dislikes been going here last 25 years… Read Full Review

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Lowcostholidays.com's Comment

Written on: 11/08/2014

Hello,

It sounds like you had a great time and that's what we like to see! Thank you for your review.

Stephen

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“July 2014 in Albufeira (the Algarve)”

Written on: 09/08/2014

Very efficient service throughout. Staff were very pleasant and extremely helpful as I am not keen on the anaonymity of the internet and wanted someone to reassure me that the online booking had been successful. Hotel was superb and just as described. Flight with Norwegian airlines was excellent, would certainly go to lowcost holidays.com first for holiday bookings in the future. Cannot think of any negatives… Read Full Review

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Lowcostholidays.com's Comment

Written on: 11/08/2014

Hi there

Thanks for your review and we're happy that we could make your holiday a success!

Stephen

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“Everything went to plan and it was a dream holiday”

Written on: 09/08/2014 by martinjameswhite (1 review written)

We did have a problem booking off the website but having called and booked it on the phone, everything went to plan. The documents were spot on, the flights, transfers and hotel all great. We were both very impressed as it was the first time we had used them and so weren't quite sure how it was going to be. I do suggest that you should do your homework before booking to make sure the hotel is situated well and gets great reviews. That's what we did and if anything, the hotel surpassed our… Read Full Review

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Lowcostholidays.com's Response to martinjameswhite's Review

Written on: 11/08/2014

Hello there

Thanks for taking the time to leave us a review, we appreciate it and we're glad that your holiday was a success!

Stephen

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“Shocking customer service probably never exist”

Written on: 09/08/2014 by 345jiji (1 review written)

NEVER use this website, I booked a holiday package to Tenerife and due to flight out next week. Paid £3500 online, 3 days later, still no email confirmation about my booking. Money has already taken from my bank. Very worry and call their customer service, been pass through to so many departments and no one can offer any help. Finally, get speak to someone and I told her I still haven't received any confirmation, so shocked that I have been told my flight is not confirmed and they want me… Read Full Review

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Lowcostholidays.com's Response to 345jiji's Review

Written on: 11/08/2014

Hi there,

I am terribly sorry to hear this, if you get in touch with us via Facebook, I or another member of the team can look into your refund for you.

Kind regards
Stephen

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Kk2O's Response to 345jiji's Review

Written on: 12/08/2014

You won't get full refund I am afraid. I paid over £900 and they failed to confirm the holiday and I asked to cancel the booking and was told I will only get about £200 back according to their refund policy, which is 100% of deposit plus £40 admin fees.

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“AWFUL CUSTOMER SERVICE!”

Written on: 09/08/2014 by nxSchneider355 (1 review written)

On Sunday 3rd August I was looking at booking a package holiday with LCH on 22nd August arriving back on 27th August 2014. I phoned the customer service line to double check that the flight was still available and was told that it was and I refreshed my internet screen several times to ensure my booking was safe. I booked the package deal because it was a very good price and the deal was better than any I could find on competitor websites. After then receiving an email stating that there was a… Read Full Review

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“Hassle free, quick and easy! ”

Written on: 09/08/2014

My partner and I booked a city break to Barcelona using low cost holidays. We encountered no problems, it was quick and easy to book - and the holiday was perfect. The write up of the hotel was accurate and the pictures were realistic. Overall would definietly recommend and would not hesitate to book with them again!… Read Full Review

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