Lowcostholidays.com Reviews - www.lowcostholidays.com

★★★★☆
3.9 / 5
81% of users recommend this

Comment from Review Centre

Note from Review Centre 

Review Centre understands that between the 28th July 2011 and September of the same year Low Cost Holidays was offering customers £25 in exchange for positive reviews on our site. As an independent and unbiased consumer review site  soliciting of positive reviews goes against everything we are striving for, and so we feel it only right to share this information. 
Low Cost Holiday actively monitor these pages and do regularly comment on reviews to try and assist their customers. Please understand that all comments are moderated by Review Centre manually and as such there can be delays in comments going live, particularly over the weekend.
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“Unforgettable experience!”

Written on: 14/12/2014 by Vargasog1973 (1 review written)

We really enjoyed our holiday break with Lowcost Holidays. It was the first time we traveled with them but everything had run smoothly and as expected to be. It made our little getaway really enjoyable and came back home happy and rejuvenated. We would definitely recommend them to everyone. Enjoy!… Read Full Review

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Lowcostholidays.com's Comment

Written on: 15/12/2014

Hi,

Thank you for your review. We are glad you had a relaxing break away and you was happy with the service you received.

Kind regards,
Megs

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“Could not recommend.”

Written on: 14/12/2014 by MARIAIN (1 review written)

Hotel room very basic. Towels not changed, possibly because this was only a 3 night stay, but even so! No facilities in room, eg portable tv only local programmes, no hairdryer etc. Food not great, little choice. Entertainment minimal, could have been a whist drive, if these still exist, and/or local singer. Primarily Spanish holidaymakers, with any facilities geared towards locals. Although receptionists were always polite and helpful… Read Full Review

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Lowcostholidays.com's Response to MARIAIN's Review

Written on: 15/12/2014

Hi,

I am so sorry to hear your holiday was not as expected. I hope that the service you received with us was still good despite this.

I am really sorry for any trouble caused.

Kind regards,
Megs

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“hit and miss”

Written on: 14/12/2014 by yorkminster1953 (1 review written)

this was not our original hotel booking, we had the costa teguise gardens foisted on us. the staff and food were very good but the hotel was run down the gardens were like a jungle the bar area was like been in a working mens club, the sunbeds were all broken ,and the pool area was like been in a wind tunnel.this was suppossed to be an upgrade arranged by low cost holiday. overall we were disappointed the hotel we originally choose was in the town centre this was right on the outskirts of costa… Read Full Review

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Lowcostholidays.com's Response to yorkminster1953's Review

Written on: 15/12/2014

Hi,

I am so sorry to hear this. I am not familiar with your booking so I cannot go into detail on what has happened but I am so sorry for any trouble caused to your holiday. I can understand that your holiday would been something you were really looking forward to and therefore I am sincerely sorry that this was not as your were expecting. If you wish to speak to us in more detail please send us an email to the email address stated at the top of the review page.

Once again please accept my sincere apologies.

Kind regards,
Megs

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“Decent holiday”

Written on: 14/12/2014 by LindsayBarr73 (1 review written)

The private taxi did not collect my family from the airport! I waited for two hours after a long journey and had to pay 50 euros for another taxi to take me to my hotel. I would like a refund for my private taxi service, which did not collect me. Other than that the holiday and hotel was good… Read Full Review

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Lowcostholidays.com's Comment

Written on: 15/12/2014

Hi,

Thank you for your review. I am so sorry to hear about your taxi. Please can you email us at the email address stated at the top of the review page so we can investigate this further.

Kind regards,
Megs

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“Happy to book again”

Written on: 14/12/2014 by Davenportgy211 (1 review written)

Website is simple to use, details are clearly stated and nothing small can be missed. Managing a booking is easy as if you don't have a reference number there are two other ways to login. easy to print and check in. Would always recommend and am happy to book with lowcostholidays again… Read Full Review

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Lowcostholidays.com's Comment

Written on: 15/12/2014

Hi,

Thank you so much for your kind review. We are so happy to hear you feel this way.

Kind regards,
Megs

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“Brilliant weekend break”

Written on: 14/12/2014 by 359Jones (1 review written)

We have just returned from a weekend break in Krackow Poland and have had a fantastic time. Hotel was absolutely brilliant and staff couldn't do more for you. Overall brilliant… Read Full Review

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Lowcostholidays.com's Comment

Written on: 15/12/2014

Hi,

Thank you so much for your feedback. We are so happy to hear your trip to Poland was great and you received good customer service from our customer care team.

Many thanks,
Megs

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“Definitely worth repeating! ”

Written on: 13/12/2014 by Grannygill (1 review written)

I booked this as a self-catering late break for my husband & myself. On arrival, the receptionist informed us the room wasn't ready, but gave us a different room straight away. "Room" is a misnomer; it was a little one-bedroom bungalow, set on the very edge of the complex, so no noise from passersby, which was lovely. The only downside was the kitchen; two electric rings & a microwave. When we turned the cooker on to boil water for a cup of tea (no kettle, although we could have rented one)… Read Full Review

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Lowcostholidays.com's Response to Grannygill's Review

Written on: 15/12/2014

Hi,

Thank you for your kind and very detailed review. We loved reading about your stay and the room. We are sorry to hear you had a few issues at the start but truly hope that despite this you had a lovely holiday.

We hope you book with us again in the near future.

Kind regards,
Megs

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Grannygill's reply to Lowcostholidays.com's Comment

Written on: 15/12/2014

It was absolute no problem at all. We will definitely book with you again for next year!!

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Lowcostholidays.com's reply to Grannygill's Comment

Written on: 16/12/2014

Hello,

We look forward to helping you book next year! Don't hesitate to let us know if you need any help!

Best regards,
Wade

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“Good Affordable Break to Amsterdam.”

Written on: 13/12/2014

Everything sent to me by email. This was great as a surprise break for my husband. We pre-booked transfers and we all had the wrong no for the Nova hotel.2 minutes from Dam Square. It wasn't no 50 it was 276. The other end of the street. Nice hotel with a good breakfast.Bit noisy with music. Pick up to come back we were sent a taxi for us. Who asked us if we were paying him or the hotel were paying him. I told him i had already paid for the transfer. He went into the hotel to ask. Then he… Read Full Review

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Lowcostholidays.com's Comment

Written on: 15/12/2014

Hi,

Thank you for your feedback. We are glad to hear that your break was enjoyable despite the initial problems. We hope you will book with us again in the near future.

Regards,
Megs

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“Excellent customer service”

Written on: 13/12/2014 by blTorres4 (1 review written)

The staff were very helpful and followed up on an issue that I had. Excellent service. I cannot remember the ladie's names that I spoke with on two occasions but it was superb customer service and follow up. Something of which you do not experience these days. I would thoroughly recommend booking via low cost holidays. Regards Ms Zulanovic… Read Full Review

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Lowcostholidays.com's Comment

Written on: 15/12/2014

Hi Ms Zulanovic,

Many thanks for leaving your kind feedback. We are so glad you received the customer care that we proud to provide. We are happy you were pleased with the service and that all your needs were met.

Kind regards,
Megs

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“New User of Low Cost Holidays”

Written on: 13/12/2014 by Macy121 (1 review written)

This is the first time I have used the Low Cost Holidays website and I was impressed. The site was very easy to navigate and we found a very good value short break. The itinerary all went very smoothly and their recommended hotel was very good. Will definitely use again… Read Full Review

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Lowcostholidays.com's Comment

Written on: 14/12/2014

Hi,

Thank you for your review. I am pleased to hear you had a lovely holiday and liked the recommended hotel. We look forward to helping you book another holiday again soon.

Kind regards,

Jenny

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Lowcostholidays.com's Comment

Written on: 15/12/2014

Hi,

Thank you for your kind review. We are so glad to hear you found our website easy to navigate and good value for money.

We look forward to you booking with us again.

Kind regards,
Megs

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“no hassle”

Written on: 11/12/2014 by marina55 (1 review written)

I have booked twice now with lowcost and must admit have had no hassle . and was more than happy with bothe my holidays.the first in 2011 to benidorm with my disabled dad the second a few week ago with my friend to tennerife.had a brilliant time on bothe occasions and certainly got value for money at an affordable thancks lowcost already back on youre website looking for another great deal in march 2015… Read Full Review

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Lowcostholidays.com's Response to marina55's Review

Written on: 12/12/2014

Hi,

Firstly thank you for your kind review. We really appreciate and value your custom.

We are so glad that you have had two fantastic holidays with us. If you need any help with your next holiday please get in contact with us.

Kind regards,
Megs

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“from beginning to end very good service”

Written on: 11/12/2014 by 53Fletcher (1 review written)

No studio apartment hotel upgraded to two bed apartment. From time of booking online to holiday all ran very smoothly.Would recommend to all friends and family. This was second holiday with you this year… Read Full Review

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Lowcostholidays.com's Comment

Written on: 12/12/2014

Hi,

Thank you for your review. It is so good to hear you have previously booked with us and that you would recommend us! We are glad you have had a lovely time away.

Kind regards,
Megs

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“Poor Website Options”

Written on: 11/12/2014

My transfer wasn't booked? No baggage included, neither informed at time of booking? No seat selection option! Extra £245.00 on my trip for the unconvinced of your website options! Not nice! Would not recommend for family! Maybe for friends looking for cheap holiday… Read Full Review

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Lowcostholidays.com's Comment

Written on: 12/12/2014

Hi,

I am so sorry to hear this. Unfortunately we are only the agent for the flight and you would need to book your seats directly with the airline.

Please accept our sincere apologise for the trouble caused. If you would like to email us directly please see the email stated at the top of the page.

Kind regards,
Megs

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“Package to Malta”

Written on: 11/12/2014 by Beth23b (1 review written)

Flights to and from my home town, 4* hotel with excellent breakfast at the Ramla Bay Resort in the North of Malta was excellent value. Local buses were plentiful and kept good timing. Everything was plain sailing after I booked with Lowcostholidays. I had no need to contact them… Read Full Review

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Lowcostholidays.com's Response to Beth23b's Review

Written on: 12/12/2014

Hi Beth,

We are so glad that you had a fantastic time away and felt the booking process with us was up to your standard.

Thank you for your feedback.

Kind regard,
Megs

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“Prague December 2014”

Written on: 11/12/2014 by davewiles (1 review written)

Overall the Hotel Certovka was excellent-polite staff-spotless-ideally located. The transfers were prompt and efficient. The negative point was Ryanair, having paid for priority booking when we departed from Prague the priority passengers were herded onto the front of a bus (the area was sectioned off with a barrier)with standing only. We then had to wait whilst they then proceeded to fill the rest of the bus (with seating!!) with normal passengers. Pointless paying extra to have to stand… Read Full Review

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Lowcostholidays.com's Response to davewiles's Review

Written on: 12/12/2014

Hi,

Thank you for your review. Sorry to hear about the issue when you departed but we hope that despite this you still had an lovely time away.

Kind regards,
Megs

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“Arranged a last minute short break in Spain all went...”

Written on: 11/12/2014 by SueWilyl (1 review written)

Arranged a last minute short break in Spain all went like clock work despite the late booking… Read Full Review

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Lowcostholidays.com's Response to SueWilyl's Review

Written on: 12/12/2014

Hi,

Thank you for your review. We are glad to hear you have had a great time away.

Kind regards,
Megs

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Lowcostholidays.com's Response to SueWilyl's Review

Written on: 12/12/2014

Hi,

Thanks for the great feed back. I am so please that everything ran smoothly.

Kind regards,
Louise

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“All as booked.”

Written on: 11/12/2014 by Layton190 (1 review written)

Anything as required and booked. Web site easy to use… Read Full Review

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Lowcostholidays.com's Comment

Written on: 12/12/2014

Hi,

Thank you for your feedback. It's great to hear our website is easy to use.

Thanks
Megs

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“Great company”

Written on: 11/12/2014 by Braydon1948 (1 review written)

Lowcost holidays were great to deal with and our hotel Iberostar Papagayo was fantastic with excellent staff and facilities… Read Full Review

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Lowcostholidays.com's Comment

Written on: 12/12/2014

Hi,

That's great to hear. Thank you for much for taking the time to give us feedback.

Kind regards,
Megs

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“great”

Written on: 11/12/2014 by CharleeFigueroa58 (1 review written)

booked a holiday to Tenerife with lowcost holidays every thing was great from booking till end of holiday would recommend any one who has not booked with lowcost holidays give them a try it great for us so just pickup the phone or go on line don't be shy… Read Full Review

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Lowcostholidays.com's Comment

Written on: 12/12/2014

Hi,

Thank you so much for your kind review. We are so happy you feel this way!

Thanks
Megs

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“Holiday”

Written on: 11/12/2014 by Hubbard241 (1 review written)

Holiday was great, but haveing to down load tickets was nightmare especially when you don't no how to use computer… Read Full Review

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Lowcostholidays.com's Comment

Written on: 12/12/2014

Hi,

Thank you for your review. I am really sorry to hear of the trouble you had. Unfortunately as we are an online company we only send the holiday vouchers via email. I hope despite this the rest of the holiday was enjoyable.

Kind regards,
Megs

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