Lowcostholidays.com Reviews - www.lowcostholidays.com

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“Excellent holiday, hotel and resort ”

Written on: 29/04/2015

Excellent holiday, hotel and resort… Read Full Review

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Lowcostholidays.com's Comment

Written on: 29/04/2015

Hello,

I'm pleased to hear that you've enjoyed your holiday. Many thank for your review.

Warm regards

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“Simply the best.”

Written on: 29/04/2015 by Brisaf1959 (1 review written)

Going out the way was smooth as you could wish for. Transfer was spot on,and hotel was great.The only hitch was a 3 hour delay coming home,, but all fairness it was a really good holiday. Thank for a great service… Read Full Review

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Lowcostholidays.com's Comment

Written on: 29/04/2015

Hi,

You're welcome. It's a pleasure to hear such a great review. I'm glad you enjoyed your stay and I'm sorry to for the delay, but unfortunately some unforeseen circumstances may cause delays of flight time and we're unable to predict them.
Despite of that I'm happy you're pleased with your holiday. Keep the good memories until the next time!

Kind regards,
Magda P

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“Fantastic booking agent!”

Written on: 28/04/2015 by Kshanks94 (1 review written)

10/10, would definitely recommend as a booking agent to anyone. Fantastic email correspondence throughout, fab booking process. Best element was the price obviously! Lots of choice, easy to amend details. Easy to manage booking online and view details. Easy website to navigate and also used a discount code from voucher code, which was very easy to enter. Everything was very well organised for us from the hotel and the flights to the transfers. Also very good that all the documentation was… Read Full Review

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Lowcostholidays.com's Response to Kshanks94's Review

Written on: 01/05/2015

Hello,

It's great to hear that you are so happy with our services. Thank you for appreciating our booking process and our website. I'm happy that we gave you such a good deal and that you had amazing holiday.
Thank you for your feedback!


Best regards,
lowcostholidays

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“Great, cheep and quality ”

Written on: 28/04/2015 by Rittza (1 review written)

Ralitsa... I went to Gran Canaria, and booked it with lowcostholiday...everything was great...i had an amaizing time on very good price and excelent service. Thank you … Read Full Review

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Lowcostholidays.com's Response to Rittza's Review

Written on: 01/05/2015

Hello,

You're welcome! I'm glad to hear that everything was great and you had an amazing time away. It's always a pleasure to read such a positive review. Thank you for appreciating us!

Best regards,
lowcostholidays

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“Well impressed with these people.They listened to what...”

Written on: 28/04/2015 by twiggypritch (1 review written)

Well impressed with these people.They listened to what I wanted & didn't try to sell me something over the top. I did pay slightly more than my original budget but they had included transfers so all in all this was about the right price. They told me my options & then what they would recommend leaving me to make the final choice. Would look to use them again. There wasn't anything I didn't like any questions I had they answered for me… Read Full Review

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Lowcostholidays.com's Response to twiggypritch's Review

Written on: 29/04/2015

Hello,

Thank you so much for your great review. I'm really delighted to hear that you're so happy with our service, it met all of your expectations and our Agents were helpful.
Wish you a lovely time away and hope to see you soon again.

Warm regards,
Milena

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“Never any problems”

Written on: 28/04/2015 by Joligenkel (1 review written)

We have booked with lowcost many times over the last 5 years. The site is easy to use and we have never had a problem in any way. Just booked another holiday and hope to do many more… Read Full Review

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Lowcostholidays.com's Response to Joligenkel's Review

Written on: 29/04/2015

Hello,

It's always a pleasure to read that our long-standing customers keep coming back to us. I'm happy that we're helping you to create a beautiful holiday memories. Thank you for your kind words!

Best regards

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“A TO B ”

Written on: 28/04/2015 by Benton365 (1 review written)

Simple booking process, great information received during holiday countdown via emails etc, Have used a few times an would again no doubt in the future as it's easy and simple to get a good holiday package sorted… Read Full Review

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Lowcostholidays.com's Comment

Written on: 29/04/2015

Hi,

I'm very glad that you find our booking process easy and our e-mails were helpful for you. It's great that you've booked with us several times already and we can't wait to assist you with many more trips in the future. Thank you for the review!

Best regards,
Milena

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“Easy to use ,clear instructions”

Written on: 28/04/2015 by Draketf118 (1 review written)

We have been using this company for as long as I can remember at least twice a year . They offer a service which is user friendly and promt the customer to cover all they need for a holiday . The cost they charge are very competive and when compared against others Lowcost get our business.. The choices can be searched via cost or best sellers which help The description given are full of facts that make it simple to make your choice What I don't like is when a room is advertised as superior it… Read Full Review

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Lowcostholidays.com's Comment

Written on: 29/04/2015

Hello,

I'm glad to hear you're our loyal customer and that you found our deals favourable. We try to do our best, so it's nice to hear you appreciated our service. I hope we'll assist you many times in the future.
As regards room names I'm very sorry could be confusing for you and therefore thank you very much for your feedback. It'll be passed to relevant department.

Kind regards,
Magda P

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“This is the third year in a row I've used Lowcost...”

Written on: 28/04/2015 by Kerlouie (1 review written)

This is the third year in a row I've used Lowcost Holidays, I've booked online previously but this time used the call centre due to a technical fault, and dealt with a lovely lady named Summer. Not only was Summer thorough, friendly and efficient but she also saved me over £100 from my original online booking :)… Read Full Review

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Lowcostholidays.com's Response to Kerlouie's Review

Written on: 29/04/2015

Hello,

I'm so excited to hear that you're with us for such a long time, you're satisfied with our service and our Holiday Expert was so helpful with choosing the perfect option and a good deal for your lately trip. Thank you for your kind comment and hope to see you many more times in the future.

Warm regards,
Milena

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Lowcostholidays.com's Response to Kerlouie's Review

Written on: 29/04/2015

Hello,

I'm so excited to hear that you're with us for such a long time, you're satisfied with our service and our Holiday Expert was so helpful with choosing the perfect option and a good deal for your lately trip. Thank you for your kind comment and hope to see you many more times in the future.

Warm regards,
Milena

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“Great holiday apart from the flight home”

Written on: 28/04/2015 by Kerryglidz (1 review written)

The hotel was really quite good, the food cold of done with being varied. Staff very pleasant. Flight with Ryanair outbound was ok, other then a little cramped. The flight home was rubbish due to not being allowed more then one bag, even though we was informed by a member of your staff there was no limit on the way back. We was charged £55 per bag over the four flight bags. This was an Utter disgrace and left us not only broke, but ruined our holiday I have since wrote to your selfs and easy… Read Full Review

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Lowcostholidays.com's Response to Kerryglidz's Review

Written on: 29/04/2015

Hi,

Thank you for bringing this to my attention. I'm really concerned that you feel that way as we're always aimed to provide our customer the best care. If you want me to take a closer look into your case please send a message by 'contact via e-mail' button. Once again I'm really sorry for this situation and hope that in spite of this you've had a good time away.

Best regards,
Milena

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“poor service recieved”

Written on: 28/04/2015 by Christiandp113 (1 review written)

Booking was fine. But good job we contacted the hotel direct to check our booking because it was booked for the wrong day!!! Spent a lot of wasted time trying to get our reservation sorted for the correct day. Hotel we booked through them was great though just a shame that they didn't book the correct date for us. If we hadn't have checked then we could have got to the hotel and found we didn't have a room booked. Not a happy customer!!… Read Full Review

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Lowcostholidays.com's Comment

Written on: 29/04/2015

Hello,

I'm very sorry to hear about the issue you faced. Let me assure you, it's not our standard practise. It shouldn't happen so please accept my sincerely apology.
It's good that this issue was detected earlier and was sorted out. Every comment can help us to improve our service, so thank you very much for your review.
I apologise once again and I hope despite of that you had relaxing time away.

Warm regards,
MAgda P

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“Great value for money!”

Written on: 28/04/2015 by JamesMcK (1 review written)

Speaking to people who were stating in the same hotel at the same time who paid over two hundred pounds more than we did for the same holiday bet the wish they had booked with Low Cost Holidays!!!… Read Full Review

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Lowcostholidays.com's Response to JamesMcK's Review

Written on: 29/04/2015

Hi,

It's nice to hear we gave you such a great deal. We aim to provide the best offers for our customers. I hope you enjoyed your stay and have a lot of lovely memories.

Best regards,
Magda P

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“dated but adequate”

Written on: 28/04/2015 by iain46 (1 review written)

Not your average hotel, dated but clean, spread over many levels.. lots of slopes.. however being right on the beach made up for any shortfalls, food was adequate and plentiful, drink was drinkable... it was a cheap holiday yet it surpassed my expectations certainly not 5 star accomodation but fine...walking to the old town along the beach, seeing dolphins so close to the shore, walking on a clean beach... a lovely break… Read Full Review

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Lowcostholidays.com's Response to iain46's Review

Written on: 29/04/2015

Hello,

I'm glad to hear you spent relaxing break. That's good that the hotel was fine and services met your expectations. Also that the location let you to take advantage of local attractions. Our rating is based on what the hotel says it has, so I'm sorry to hear that is not fully adequate.
I hope that despite of that you have beautiful memories from your holiday.

Kind regards,
Magda P

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“Malaga holiday”

Written on: 28/04/2015 by Addysond306 (1 review written)

Travelled to Malaga for a week's stay as my wife and I wanted to visit the Alhambra Palace in Granada as well as have a break in the sun. The hotel and transport to and from the airport to the hotel was booked over the phone with absolutely no problems whatsoever. The transport to and from the airport was very well handled where prior to our return we checked in online and was advised what time we would be picked up from our hotel (which was actually by taxi ). Stayed at the Las Vegas hotel… Read Full Review

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Lowcostholidays.com's Comment

Written on: 28/04/2015

Hi,

Thanks so much for the five star review. It's such a great news that you had an excellent time in Malaga and everything went smoothly on your holiday. I hope you brought many beautiful memories back home with you. Take care.

Kind regards,
Ania

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“Canaries holiday”

Written on: 28/04/2015

This is the second time we have used Low Cost holidays and again we have had good service from them. The information we received was accurate and the booking process was easy to follow. They had a good choice of flights and hotels and we were able to obtain what we wanted at good prices… Read Full Review

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Lowcostholidays.com's Comment

Written on: 28/04/2015

Hi,

It's a great news that you had an excellent time in Canaries and we were able to give you what you were looking for. I hope you'll share much more holidays with us. Thanks for the four stars. Take care.

Kind regards,
Ania

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“please take this hotel off your website”

Written on: 28/04/2015 by catherinedoyle (1 review written)

our first time to malta wont be going back the hotel location was well away from everything everywhere you walked was very shabby pavements atrocious the blue sea san anton was from hell we were lucky our room was clean and quiete unlike some entertainment was twice in a week for one and half hours ten minutes for the children no kiddy club and not much childrens food in restraunt which was a total shambles very rude serving staff the bar staff were very nice but i couldnt have a standard gin… Read Full Review

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Lowcostholidays.com's Response to catherinedoyle's Review

Written on: 28/04/2015

Hello,

Thank you for your detailed feedback and bringing this issue to my attention. Firstly, I would like to apologise for what happened here. I'm sorry to hear that the hotel you were staying in didn't live up to your expectations and you wouldn't return. As the customers' opinion really count to us, I would appreciate more details from you, like the name of this hotel and its location by 'contact via email' button on top of this page. Once again, I'm sorry for your unpleasant experience.

Kind regards,
Ania

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“Very good value for the money”

Written on: 28/04/2015 by Malik127 (1 review written)

ll the arrangements worked well and staff were efficient and friendly. Accommodatiom was very good, although a few minor details could be dealt with - hopefully these will be done prior to the main season. Thoroughly enjoyed the holiday… Read Full Review

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Lowcostholidays.com's Comment

Written on: 28/04/2015

Hello,

It's great to hear we gave you a good deal and helped you to spend nice time away. Accommodation is important to fully relaxing holiday, so I'm glad the hotel met your expectations. Comments are always welcome, as can be used to improve service.
I hope you have beautiful memories.

Best regards,
Magda P

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“Good value for money”

Written on: 28/04/2015 by LeandroDwyer (1 review written)

For the price we paid for the holiday, We were happy. The apartments were basic, but clean and had everything we needed. The hotel staff were friendly, and all areas of the hotel and pool were kept clean. We stayed all inclusive, and the food was good, but the choice was limited. This was a smaller apartment hotel so would not expect there to be as much choice as a larger hotel, or a 4 or 5 star hotel. The location was excellent, with access to the seaside promenade through a gate. Also only… Read Full Review

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Lowcostholidays.com's Comment

Written on: 28/04/2015

Hello,

I'm happy to hear that you've made a good deal with your holiday. Great to hear the hotel was nice and in a perfect location. Thank you for taking time and leaving us a comment.

Best regards,
Milena

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“Fantastic relaxing holiday”

Written on: 28/04/2015 by Taylor170 (1 review written)

Brilliant hotel. Friendly helpful staff. Good snorkelling and great pools. O grill bar was a great place to lunch. There was something for everyone at dinner time and the bar staff made great cocktails… Read Full Review

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Lowcostholidays.com's Comment

Written on: 28/04/2015

Hi,

I'm very happy to hear that you had a great stay and the hotel met your expectations. Thank you for kind review. Hope to see you soon again!

Best regards,
Milena

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“ I am totally upset with my holiday. I booked holiday...”

Written on: 28/04/2015

I am totally upset with my holiday. I booked holiday between 17-24 April. We wanted to have spa break. Hotels jacuzzi never worked. My son had to leave to hotel on the 20th April and came back to London. We had to pay extra flight ticket for him. On your website before my booking for this holiday, I checked hotel pictures and location. But pictures are not to same. Hotel itself can not be rated 4star. You did not give exact name for the hotel. Finding hotel was not easy. Even the local people… Read Full Review

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Lowcostholidays.com's Comment

Written on: 28/04/2015

Hello,

I'm concerned to hear that the hotel wasn't what you were expecting.Could you please send me an email with hotel name and your booking ref via the 'contact via email' button at the top of the page and I will pass your feedback on.
In regards to additional flight, unfortunately flights are non-refundable, and we had to cover a new flight costs. However I can imagine that this would have been disappointing for you, so I apologise for this.

Kind regards

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