Lowcostholidays.com Reviews - www.lowcostholidays.com

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“Milano Man ”

Written on: 19/12/2015 by 457Keller (1 review written)

Whilst I had an issue with the online booking system, I was able to book an amazing deal for 4 nights plus flights to Milano in early December. Great hotel (best Western Hotle Galles) in great location for shopping and sights. Malpensa is so easy for trips to Milano with easy connection to the city. Would definitely use again for trip to Firenze and Venezia next year. Merry Xmas… Read Full Review

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Lowcostholidays.com's Comment

Written on: 19/12/2015

Hi there,

How wonderful! I'm sorry to hear about the issue with online booking, however that's marvellous that your hotel met all your expectations and you've enjoyed your location. I hope to see you again soon!

Kind regards,
The lowcostholidays Team

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“Trip to Prague was very good, hotel perfect for what...”

Written on: 19/12/2015 by MacMillan266 (1 review written)

Trip to Prague was very good, hotel perfect for what we wanted.. 4 ladies away for a weekend... only criticism was the transfer from the airport to the hotel. The driver was late pick ing US up and we were about to get a taxi. He drove like a maniac, dropped us off and drove away without making any plans for us to be picked up from the hotel on the return journey..... very,very unreliable. We just made ourselves available 3 1/2 hours after booking out of hotel.... a waste of our last few… Read Full Review

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Lowcostholidays.com's Comment

Written on: 19/12/2015

Hello,

I'm happy to hear about your enjoyable weekend in Prague. That's fantastic it was a perfect time, however I'm truly sorry for the issue with transfer. We aim to provide the highest level of service, so I'll pass your feedback onto the relevant department. Thank you very much for sharing your experience with us.

Kind regards,
The lowcostholidays Team

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“Fantastic weekend away, could not fault it.”

Written on: 19/12/2015 by KathyRichardson24 (1 review written)

Fantastic holiday, we had the best weekend away in Venice for my 30th birthday. All booked through Low cost holidays which was a pleasurable experience. Will definitely recommend… Read Full Review

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Lowcostholidays.com's Comment

Written on: 19/12/2015

Hi there,

Many thanks for such a wonderful review! I'm so glad to know you've had a wonderful birthday weekend away. I cannot wait to assist you with number of your bookings in the future.

Kind regards,
The lowcostholidays Team

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“Good weekend had”

Written on: 19/12/2015 by BaileyKinney (1 review written)

Booked hotel at good price and no probs with it. Nice hotel and will deffo use lowcost holidays again… Read Full Review

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Lowcostholidays.com's Comment

Written on: 19/12/2015

Hi there,

It's great to hear that! I'm happy we were able to offer you an attractive deal and seamless booking process, and your time away was pleasant.
I'm looking forward to seeing you soon!

Kind regards,
The lowcostholidays Team

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“Lanzarote”

Written on: 19/12/2015

The hotel was fairly basic but clean. was surprised to have to rent a kettle and the TV, not come across that before. entertainment was virtually non existent. Very basic bingo, a parrot show - 15 minutes, an eagle show - 10 minutes both starting at 10.30pm. We avoided the reptiles and in between those nights was music requests. Food ok but tended to be mostly the same each time. Staff helpful and friendly… Read Full Review

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Lowcostholidays.com's Comment

Written on: 19/12/2015

Hello,

Thank you very much for taking your time to share your experience with us here.
That's good you've found the hotel clean and it's staff helpful, however I'm sorry to hear about your inconvenience with renting some equipment and not satisfying entertainment or food - I'll pass your feedback on.
I hope regardless of this you've had a nice time in Lanzarote.

Warm regards,
The lowcostholidays Team

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“excellent”

Written on: 19/12/2015 by Asher323 (1 review written)

i have had two weekend breaks to krakow and marrakesh EXCELLENT planning and service even with tweaks..with all the documentation arriving ahead of the trip its hard to believe everything will run smoothly but it did,many thanks for the memories… Read Full Review

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Lowcostholidays.com's Comment

Written on: 19/12/2015

Hi there,

You're very welcome! It's a pleasure to hear about your marvellous experiences with us. I hope you have lots of lovely memories both from Krakow and from Marrakesh.
I cannot wait to see you here again!

Warm regards,
The lowcostholidays Team

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“Easy to use”

Written on: 19/12/2015 by kgRoth106 (1 review written)

We was recommended Low cost holidays and as we had always used travel agents we was low in confidence. We got a price of a holiday from low cost holidays and compared it with three travel agents and they couldn't touch the price so we went with low cost holidays last year. It was easy and the holiday was great, so we did it again this year… Read Full Review

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Lowcostholidays.com's Comment

Written on: 19/12/2015

Hi there,

I'm delighted to hear that our service fulfils your needs and we could offer you the most competitive price. I do hope to assist you this way many more times.
Many thanks for all your positive words. Take care!

Kind regards,
The lowcostholidays Team

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“venice in december”

Written on: 19/12/2015 by AylinHuber120 (1 review written)

Hotel was no way a 3 star it was more like a 0.5 star. Really bad. Was not happy with hotel… Read Full Review

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Lowcostholidays.com's Comment

Written on: 19/12/2015

Hello,

I'm truly sorry to hear that the hotel in which you stayed didn't meet your expectations. We aim to provide the highest level of service, so I'll pass your feedback onto the relevant department.
Review Centre doesn't allow us to post our contact details, so if you'd like us to investigate that for you, please go to our website and in 'Contact us' tab you'll find email address of our customer relations team.
Please let me sincerely apologise for your inconvenience.

Warm regards,
The lowcostholidays Team

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“Albus Hotel Amsterdam”

Written on: 19/12/2015

There was 3 couples on this trip as it was two of our friends 25th wedding anniversary, when we arrived at the hotel we found out that there was only 2 rooms booked for us, one couple was offered another hotel, but as we are all friends and didn't want to be separated we decided that the we would have to share the 2 rooms, we did get 3 rooms for the remainder of our trip, but feel that this should not of happened. The hotel was actually very nice and would stay again… Read Full Review

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Lowcostholidays.com's Comment

Written on: 19/12/2015

Hello,

Thank you very much for taking your time to contact us here. I'm really concerned to hear what has happened to you. As we always aim to provide the highest level of service, this is not our standard practise. I can imagine it caused you an inconvenience, so I sincerely apologise.
Review Centre doesn't allow us to post our contact details, however if you'd like to make a formal complaint, please follow the directions from our website and 'Contact us' tab.
I unreservedly apologise once again and I hope regardless of this you've enjoyed your stay in Amsterdam.

Warm regards,
The lowcostholidays Team

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“Galaxy Hotel Krakow”

Written on: 18/12/2015 by Colski29 (1 review written)

This was a lovely clean & modern hotel close to river and walking distance to city Market Square & Palace districts. Staff very friendly and courteous. Breakfast good with plenty of choice. Would not bother with their city bus tour, very unreliable and you can walk to most places quicker. Just walk down to river and walk (keeping river on your left) and you can't go wrong!… Read Full Review

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Lowcostholidays.com's Response to Colski29's Review

Written on: 19/12/2015

Hi there,

That's a pleasure to hear your wonderful feedback. I'm happy you've enjoyed your stay at the Galaxy in Krakow and I hope you have also enjoyed the city itself.
I'm looking forward to seeing you here soon!

Kind regards,
The lowcostholidays Team

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“They cancel my booking in Phillipines!! Not use...”

Written on: 18/12/2015 by LaylaArcher308 (1 review written)

They cancel my booking in Phillipines!! Not use this site!!!! … Read Full Review

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Lowcostholidays.com's Comment

Written on: 21/12/2015

Hello,

I'm really concerned to hear what has happened to you. I can assure you that this is not our standard practise and we never aim to cancel bookings without notifying our customers or a serious obstacle and we try our best to contact them in this matter.
Review Centre does not allow us to post our contact details, however if you'd like us to investigate that for you, please email us on the address stated on our website in 'Contact us' tab.
I unreservedly apologise for your inconvenience.

Kind regards,
The lowcostholidays Team

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“Jury's Inn, Quayside, Newcastle”

Written on: 18/12/2015 by Janbattle (1 review written)

Welcoming atmosphere and good decor. A temperamental lift which made at least 4 attempts before finally closing. A pleasant room, not good TV reception on most channels.A good selection of food for breakfast with an additional chefs dish of the day. The staff were not very helpful with travel advice for those of us who wanted to make use of public transport. It wasn't until the end of my second day that I found the Gateshead/Newcastle Station bus route just a couple of hundred yards from the… Read Full Review

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Lowcostholidays.com's Response to Janbattle's Review

Written on: 18/12/2015

Hello,

I'm sorry for that the hotel staff were not very helpful with advising about public transport. However, I'm glad that you had nice time in Jury's Inn hotel and hope that you have many nice memories from there.
Thank you for your feedback!

Kind regards,
The lowcostholidays Team

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“terrible!!!”

Written on: 18/12/2015 by 344Edwards (1 review written)

The website has cancelled my booking in Moscow!!!! What's going on, I stayed on the street, the hotel said that there was a cancellation and they can't settle. It's terrible!!!!… Read Full Review

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Lowcostholidays.com's Comment

Written on: 18/12/2015

Hello,

I'm really concerned to hear what you have faced. I can assure you that this is not our standard practise and we always try to provide the best service, so we never cancel customer's booking without notifying them and a serious obstacle.
In case of any issue we offer assistance of our On Holiday team on the number provided in your documentation.
If you'd like us to investigate your case, please follow the directions posted on our website in 'Contact us' tab and we'll do our best to help you.
I sincerely apologise for your inconvenience.

Kind regards,
The lowcostholidays Team

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“Bad agency”

Written on: 18/12/2015 by JackLowe76 (1 review written)

Very strange agency. They changed my booking without my notify and i am staying 1 night (5 night has been booked). In hotel inform me about caneclation my reservation in travel agency… Read Full Review

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Lowcostholidays.com's Comment

Written on: 18/12/2015

Hi there,

I'm very sorry to hear about this situation. I can assure you we do not change the booking without customers permission or request, this is not our standard practice. As Review Centre doesn't allow us to post contact details, please enter our website and in 'contacts us' tab you will find our customer relations email address - please contact them with all the details, so they will be able to investigate your case.
Thank you and once again I apologise for your inconvenience.

Best Regards,
The lowcostholidays Team

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“Great hotel and location. The whole booking went...”

Written on: 18/12/2015 by Keating237 (1 review written)

Great hotel and location. The whole booking went really well. Spot on… Read Full Review

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Lowcostholidays.com's Comment

Written on: 18/12/2015

Hi there,

Thanks a lot for sharing your wonderful opinion with us here. I'm happy that you have found our booking process seamless and the hotel and your location met your expectations. I hope you have lots of lovely memories!

Kind regards,
The lowcostholidays Team

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“Super saving!”

Written on: 18/12/2015 by Hugh112 (1 review written)

Great price and selection of varied hotels. Pleased with booking, simple yet detailed. Happy so far. looking forward to holiday… Read Full Review

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Lowcostholidays.com's Comment

Written on: 18/12/2015

Hi there,

It's so nice to hear that you've had such a positive experience when booking with us. I truly hope you will have an amazing time on your holiday!

Best Regards,
The lowcostholidays Team

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“Lanzarote”

Written on: 17/12/2015 by ewStrong77 (1 review written)

We were happy with the flight and transfer arrangements to Lanzarote although it may have been cheaper to just get a taxi from the airport to the hotel. Only a few miles around the bay. The 5* hotel was clean and comfortable and justified its rating. The room suite was large with good views although a balcony would have been nice. The hotel was next to the public beach with easy walking to the town and café/resturants. Arricife perhaps needed a little TLC. The beach was cleaned each day, it… Read Full Review

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Lowcostholidays.com's Comment

Written on: 17/12/2015

Hello,

I'm happy to hear that hotel met your expectations. It's always nice to hear that you spent a wonderful time on holiday. I hope you found your getaway very relaxing and that you brought marvellous memories from Lanzarote. Thank you so much for sharing your lovely review.

Warm regards,
The lowcostholidays Team

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“Week's break in Krakow”

Written on: 17/12/2015 by RichardRoby (1 review written)

We booked a week's stay in the Bonerowski Palace hotel in the centre of Krakow through Lowcost Holidays. The hotel is one of the best in Krakow. I always make comparisons of hotel charges online and I found that the cost of the hotel accommodation was considerably less by booking it through Lowcost Holidays. The online paperwork and payment procedure was also very straightforward. I will definitely check out Lowcost Holidays' prices for future holidays… Read Full Review

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Lowcostholidays.com's Response to RichardRoby's Review

Written on: 17/12/2015

Hello,

That's wonderful to hear that your stay in Krakow was enjoyable for you. I'm happy that you found the perfect deal on our website. We care to make the booking process as smooth as possible and to provide our customers the best prices. I hope we will see you soon to assist you with your next holiday.

Many thanks,
The lowcostholidays Team

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“My fabulous holiday ”

Written on: 17/12/2015 by rosie06 (1 review written)

Thank you for a great holiday . Low cost holidays were efficient and helpful from start to finish . My only slight niggle was it took so long to get through on the telephone , but it was worth the wait . Great value for money..will be back next year for sure . Thank you… Read Full Review

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Lowcostholidays.com's Response to rosie06's Review

Written on: 17/12/2015

Hello,

You're very welcome! I'm delighted to hear that your overall holiday experience was smooth and I so look forward to welcoming you again.

Best regards,
The lowcostholidays Team

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“No packed breakfast”

Written on: 17/12/2015 by Bourbons1 (1 review written)

After ordering a packed breakfast for a 5am departure we were not given any and told to get water from the vending machine as the receptionist we booked it with didn't give us a ticket. The front desks attitude (2 men) was diabolical even to the point of shouting at me behind my back as I left. Restaurant food was too repetitive and position up the hill with courtesy bus finishing early evening it was not good. I would not book this hotel again… Read Full Review

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Lowcostholidays.com's Response to Bourbons1's Review

Written on: 17/12/2015

Hi there,

I'm really sorry to hear that the hotel you've booked didn't meet all of your expectations - this is not the service we expect from our suppliers. Please provide us the name of the property in the comment below and we'll be able to pass your feedback on.
Nonetheless I hope that you were able to spend some nice and enjoyable time away.

Kind regards,
The lowcostholidays Team

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