Lowcostholidays.com Reviews - www.lowcostholidays.com

★★★★☆
3.9 / 5
81% of users recommend this

Comment from Review Centre

Note from Review Centre 

Review Centre understands that between the 28th July 2011 and September of the same year Low Cost Holidays was offering customers £25 in exchange for positive reviews on our site. As an independent and unbiased consumer review site  soliciting of positive reviews goes against everything we are striving for, and so we feel it only right to share this information. 
Low Cost Holiday actively monitor these pages and do regularly comment on reviews to try and assist their customers. Please understand that all comments are moderated by Review Centre manually and as such there can be delays in comments going live, particularly over the weekend.
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“lets go again”

Written on: 02/09/2014 by Copelandud353 (1 review written)

booking over the phone with a really good member of staff who made it so easy and everything ran so smoothly made it so stress free,i had picked location but was advised on hotel,tranfers all on time to and from with nice private taxi,i will be booking my next holiday through low cost holidays!!!!!… Read Full Review

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Lowcostholidays.com's Comment

Written on: 03/09/2014

Hello,

Thank you for your review, we're happy that we could make your holiday a success!

Stephen

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“flawless”

Written on: 02/09/2014 by IanMarsh (1 review written)

excellent all ran smoothly good apartments good flight good transfers… Read Full Review

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Lowcostholidays.com's Response to IanMarsh's Review

Written on: 03/09/2014

Hi there,

Thank you for your feedback and we're happy that everything was to your liking.

Stephen

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“Disappointed With Ryanair”

Written on: 02/09/2014 by MaddenMoss (1 review written)

We had a lovely family holiday with Lowcost holidays in Gran Canaria. It was stressful trying to organise check in & boarding passes for our return journey home. I had an iphone but the WI-FI at our apartments kept going down. I used a pay as you go computor at the reception area of our apartments,it would'nt recognise my email address. After 2 hours the guy on the desk managed to print off the boarding passes. It would be more helpful if passengers could print off their boarding passes for… Read Full Review

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Lowcostholidays.com's Comment

Written on: 03/09/2014

Hi there,

I am sorry for the difficulties you experienced with Ryanair. We do not own any airlines and cannot control how they operate but we are glad that you were able to enjoy your holiday with us.

Thanks,
Stephen

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“Fourth time using them!”

Written on: 02/09/2014 by Fifa87 (1 review written)

Great service easy to book and confirm Email documents directly to you Manage my booking facility is good Descriptions of accommodation accurate and reliable Best prices at the moment in Ireland No problems with them to date … Read Full Review

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Lowcostholidays.com's Response to Fifa87's Review

Written on: 03/09/2014

Hi there,

Thanks for your repeat custom and we hope that we can continue to provide you with great holidays!

Stephen

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“Disappointed”

Written on: 02/09/2014

We spent 17th to 21st August on a city break to Barcelona. All was well with flights , hotel and location , a good week all in all,until shared shuttle service for return journey to airport. We did as instructed and phoned the service the day before our flight and were told to be ready in reception at 0950hrs. We made extra sure and were waiting at 0930hrs. Sadly by 1010hrs no transport arrived. We asked reception at the hotel to call for us to save any language difficulties but were told we… Read Full Review

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Lowcostholidays.com's Comment

Written on: 03/09/2014

Hi there,

I am sorry for the difficulties you experienced with the transfer. We do not own any transfer companies and cannot control how they work. We do have a dedicated post holiday team, that will look into your complaint and respond with a resolution. Review Centre does not allow email addresses to be posted but if you private message us on Facebook, we will happily give you the details of our post holiday team.

Thanks,
Stephen

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“Will use again and again. ”

Written on: 02/09/2014 by Travisl106 (1 review written)

After trailing through the internet for a sun holiday I finally settled on lowcostholidays as their site was the easiest and most transparent. I rang the helpline and found the operator friendly, patient, not pushy whatsoever and felt confident and secure in my booking. I have recommended lowcostholidays to lots of folk and will be using them again and again. Myself and my daughter had a really great holiday in the sun (1st in 9years). Excited to be planning our next… Read Full Review

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Lowcostholidays.com's Comment

Written on: 02/09/2014

Hello there,

Thank you very much for your review and we're glad that we could make your holiday a success!

Stephen

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“Absolutely Fantastic Holiday”

Written on: 02/09/2014 by Sandringham12 (1 review written)

Everything was straight forward right from the word go. Booked online. Got the confirmation back straight away. All websites referred to worked. The hotel was better than expected. No delays. No problems. Holiday was fantastic value for money. Resort Excellent, Food Excellent, Entertainment excellent… Read Full Review

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Lowcostholidays.com's Response to Sandringham12's Review

Written on: 02/09/2014

Hi there,

Thank you very much for your review, we're really pleased that you had an excellent holiday!

Stephen

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“Fantastic Holiday in Lanzarote”

Written on: 02/09/2014 by SeanBatchelor (1 review written)

From booking with Lowcost to returning home, everything was perfect. I have used Lowcost many times and never had any problems,and recommended this site to many friends. We had also stayed at this hotel before and have never had problems with it. I have already booked my January holiday with Lowcost. Staff at the Hotel are really friendly and helpful, and some of the staff even remembered us from our last visit. If I had to think about something I didn't like about the Bluebay, would be it's… Read Full Review

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Lowcostholidays.com's Comment

Written on: 02/09/2014

Hi there,

Thanks for your feedback, we're really pleased that you've found somewhere that you really like!

Stephen

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“fantastic family holiday”

Written on: 02/09/2014 by Church303 (1 review written)

We loved our 10 day holiday in Tenerife, we had children from 9 to 14 and all loved island Bonita in Tenerife, it was all inclusive and was great value, the information on the website was accurate, we got everything we requested, it was easy peasy to book and this is our 2nd year booking with low cost holidays, we will certainly be booking again… Read Full Review

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Lowcostholidays.com's Comment

Written on: 02/09/2014

Hello there,

Thank you for your review and we're glad that you and your family enjoyed your holiday!

Stephen

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“good, last minute holiday”

Written on: 02/09/2014 by Evelyni209 (1 review written)

I arranged my holiday to Menorca only a few days before travelling. I had looked at possible holidays on the lowcostholiday sight, which I found easy to navigate, but decided to book by telephone for peace of mind. The booking was efficiently handled and the holiday passed without incident. Everything promised in the promotional literature was delivered and I had a very pleasant week away. Would use this agent again… Read Full Review

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Lowcostholidays.com's Comment

Written on: 02/09/2014

Hi there,

Thanks for your review, we appreciate the feedback and we're glad that you had such a great time!

Stephen

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“Stop Recommending Fergus Montemar”

Written on: 01/09/2014 by danieljacques87 (1 review written)

I came back from this hotel two weeks ago and never have I felt so much desire for a holiday to end quickly. What makes this statement so surprising is that I first stayed at Fergus Montemar two years ago during a family holiday where I received impeccable service, good food, polite staff and a great range of all inclusive drink offers. So when the opportunity arose to go on holiday I didn't hesitate in booking the same hotel again. I now wish I had read the recent reviews as there is no way… Read Full Review

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Lowcostholidays.com's Response to danieljacques87's Review

Written on: 02/09/2014

Hello,

I am sorry that you are unhappy with the hotel. As per the terms and conditions that you would have confirmed that you had read and understood before you were able to confirm your booking, we do not own any hotels and cannot control how they choose to operate. However, if customers complain about a hotel directly to us, then we will look into it.

While all-inclusive does have a general meaning, it can vary depending on the specific hotel (for example, some all-inclusive services include branded alcoholic drinks and others don't) and this would be made clear on the hotel's website.

Review Centre doesn't not allow links and email addresses to be posted but if you private message us on our Facebook page, we can put you in touch with our post holiday team, who deal with post holiday complaints.

Thanks,
Stephen

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“Blue Sea, St Georges, Malta”

Written on: 01/09/2014 by jcbuilding (1 review written)

Very much a budget hotel with lots of rowdy Italians in residence. Obviously recently a change in management at this hotel and work in progress. Felt like we were staying at fawlty towers. This was the locals nickname for this hotel. We stayed all inclusive, not the greatest quality but acceptable. We knew it was a budget hotel. Good centre for looking around Malta. Plenty of buses. Nightlife close by. My main complaint would be no air conditioning. In august it was so hot at night! Absolutely… Read Full Review

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Lowcostholidays.com's Response to jcbuilding's Review

Written on: 02/09/2014

Hi there,

Thanks for your feedback and we're glad that we could help!

Stephen

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“Good value, hassle free”

Written on: 01/09/2014

Just returned from NI, second holiday we've booked through lowcostholidays - hassle free, cheapest combined cost on the net that we've found - you get exactly what you order. If you're looking for on site reps and support at airports then this is not for you but if you want independent booked travel and accomodation at a good price then this is. Wouldn't hesitate to use again or to recommend to friends and family… Read Full Review

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Lowcostholidays.com's Comment

Written on: 02/09/2014

Hello there,

Thank you for your review and we're glad that we could make your holiday a success!

Stephen

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“Hassle free holiday”

Written on: 01/09/2014 by Jimmya186 (1 review written)

We have had a fantastic, low cost family holiday inTurkey thanks to Lowcostholidays.com. The booking was really easy, all information was sent to me quickly by email and our holiday was in a lovely hotel. The transfers went smoothly both on arrival and departure. The hotel was much better than we expected and all staff members were lovely. I will be booking with lowcostholidays again… Read Full Review

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Lowcostholidays.com's Comment

Written on: 02/09/2014

Hi there,

It sounds like you have a fantastic holiday and we're really happy that we could help to make it happen!

Stephen

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“Holiday In Greece”

Written on: 01/09/2014 by 36Riley (1 review written)

I've never been to Greece therefore once the holiday was booked me and my partner were very excited. We had an afternoon flight so we arrived at our hotel about 1am. Soon as we got there we were told they don't have a room for us for that night. To hear something like that from a 4* hotel was unexpected so we were taken to a different hotel for that night. Supposedly this other hotel was a 4* too but when I wanted to have a quick shower there was electrical cables sticking out in the shower!?… Read Full Review

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Lowcostholidays.com's Comment

Written on: 02/09/2014

Hi there,

I am sorry for the inconvenience with the hotel, we do not own any hotels but we do take complaints seriously. If you private message us on Facebook, we can look into this for you.

I am glad that the rest of your holiday was great!

Thanks
Stephen

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“Nice hassle free holiday”

Written on: 01/09/2014 by technogeoff (1 review written)

I had never used Lowcost before. I did so because I was looking for a particular Thomas Cook flight from Bristol to Dalaman which I had travelled on in 2013, and which did not appear to be available from Thomas Cook themselves. So, having located the required flight on Lowcost, I chose the resort and hotel. Then holiday went really well. Transfer booked through Lowcost was on time both ways, the hotel (Harman in Calis Beach) was great, so I'm happy. I will use Lowcost again, and would recommend… Read Full Review

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Lowcostholidays.com's Response to technogeoff's Review

Written on: 01/09/2014

Good Morning,

That's excellent news and we are very glad we could be of service!

Kind regards,
Natalie

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“Zante apartment overbooked.”

Written on: 01/09/2014 by FrancisSutherland32 (1 review written)

Just spent 10 days in Zante. Booked Oscar Studios apartment and flight through Lowcostholidays back in June. When we arrived off the coach, the owner said sorry but there was no room! She kept telling the various travel companies to 'Stop Sale' and she was simply overbooked! Fortunately her nephew had a room for us at his studios for no extra cost and we had a great holiday… Read Full Review

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Lowcostholidays.com's Comment

Written on: 01/09/2014

Good afternoon,

We are sorry to hear of the issues you had with the accommodation upon arrival but we are very glad that it was resolved in a timely manner. If you would like to pass on your concerns to our customer relations team, they will be able to investigate this further for you.

Kind regards,
Natalie

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“Great Company to book with”

Written on: 01/09/2014 by Russellz279 (1 review written)

Very easy to book with, not complicated at all and all documents needed are provided by the company in a very organised fashion. I am a big worrier so the fact I had no issues with the company was great. The only thing I didn't like was the fact I booked with a ticketless airline but I guess as technology advances more and more the less paper we are actually going to use; however again that is no fault of the company's! When booking we had a couple of problems but calling customer services was… Read Full Review

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Lowcostholidays.com's Comment

Written on: 01/09/2014

Hi,

We are very glad to hear that you were happy with the service we provided. We hope you can continue to look to us to help plan future holidays.

Kind regards,
Natalie

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“complain about raynair check in and boarding passes”

Written on: 31/08/2014 by ghazifatimamira (1 review written)

i have holiday to go to tenerife and i paid £2.225 so i went to Luton airport and i have don the checked in for free so when i was coming back i went to the airport in tenerife to do the check in i was shocked when she has asked me to pay 70 euro each to print boarding passes for me so i refuse to pay... then i visit the head office for raynair and the same thing they have refused to give me the boarding passes for free so i have to pay (210 euro ) and that is a lot of money and that is a rip… Read Full Review

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Lowcostholidays.com's Response to ghazifatimamira's Review

Written on: 01/09/2014

Hi thank you for your feedback and we are sorry to hear about your airline experience. Please e-mail us directly to Customer Relations and we will look into this for you. Kind regards, Jo

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Ghazifatimamira's Response to ghazifatimamira's Review

Written on: 02/09/2014

Hello
thanks for your replying to me .
can you please tell me how can i get to Customer Relations ?
so that i can send my e-mail directly especially i would like to mention couple of thing like i have been told there 32 inch tv and when i arrived there i found i have to pay (1) euro per hour to use the tv .

thanks for your help .

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“Great last minute deal”

Written on: 31/08/2014 by Logan281 (1 review written)

We were looking for a last minute holiday 4 days prior to flying. Having lost an apartment whilst surfing the web I carried out a further search for the apartment in the Algarve on a golf complex and lowcost holidays had it available. Great holiday thanks… Read Full Review

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Lowcostholidays.com's Comment

Written on: 01/09/2014

Thank you for your feedback and we are very glad to hear that your holiday was a success!

Kind regards,
Natalie

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