Lowcostholidays.com Reviews - www.lowcostholidays.com

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“Perfect holiday ”

Written on: 22/04/2015 by Aaliyah270 (1 review written)

From start to finish our holiday was perfect. Thank you… Read Full Review

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Lowcostholidays.com's Comment

Written on: 22/04/2015

Hello,

You're welcome! I'm glad to hear that you had perfect holiday. It's always a pleasure for us to provide our customers the best holiday.

Best regards,
Martyna

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“Holiday to Ibiza 7097719”

Written on: 21/04/2015 by rudraksh (1 review written)

holiday reference number: 7097719  I had recently purchased a holiday for two using lowcost holidays. The hotel Poniente Playa apartments and the location, San Antonio, Ibiza. I would like to say that the holiday was really fantastic and the cost was brilliant. unfortunately I do not recall the names of staff members involved however would like to say the hotel and its staff were accommodating and friendly and the holiday on the whole was very nice and the price itself made it a better… Read Full Review

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Lowcostholidays.com's Response to rudraksh's Review

Written on: 22/04/2015

Hi,

I'm so happy to hear that you're satisfied with our service and the hotel met all of your expectations - I'll pass your kind feedback on. Great to know that you've such a great experience with us and can;t wait to assist you with next holiday.

Many thanks,
Milena

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“Generally good”

Written on: 21/04/2015 by rockchick30 (1 review written)

The website was easy to use and we got a great value deal. There was one hitch though, the hotel didn't have us on their system when we arrived (at 23:00) however we were fortunate that the hotel night manager was very helpful and it wasn't high season so they weren't super-busy yet and had rooms available. The hotel night manager took our paperwork and sorted everything out for us. LowCostHolidays you owe the night manager at Hotel Fortina in Sliema, Malta one, this review could have been… Read Full Review

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Lowcostholidays.com's Response to rockchick30's Review

Written on: 22/04/2015

Hi,

I'm sorry for the issue with your reservation in hotel, it was probably some error of our system. I would like to assure you that it's not our standard practice and apologise for it once again. It's great to hear that you find booking on our website easy and that we gave you a great deal. I'm happy that despite of it you had good holiday. Thank you for your kind feedback!

Best regards,
Martyna

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“New hotel ”

Written on: 21/04/2015 by veCorcoran193 (1 review written)

Fab hotel that's work in progress. Even in the week I was there so much was done . Downside was the loud music by the pool - Ibiza party came to mind, in contradiction to the 5 *star ethos. A bit of a confused identity ! The architecture of the hotel is stunning, however the rooms are in an oval - like an outer ring of a ship which surrounds an inner atrium - and, when there's entertainment on the stage there you will need ear plugs or just to stay up !! The staff were attentive and… Read Full Review

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Lowcostholidays.com's Comment

Written on: 22/04/2015

Hello,

Thank you for your feedback! It's great to hear that you were happy with your hotel and that hotel staff were attentive and good humoured. I hope that you have a lot of great memories from your holiday.

Best regards,
Martyna

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“bad customer service ”

Written on: 21/04/2015 by KaydenDaniels (1 review written)

Bad customer service after I rang to see if I could change my holiday as where I was going had an attack, I was passed onto several assistants with some of them not even speaking English or understanding what I was saying. Eventually out through to someone in the Phillipines who ttod she will email me details of prices to change me holiday and I did not receive any response… Read Full Review

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Lowcostholidays.com's Comment

Written on: 22/04/2015

Hello,

I'm really sorry to hear that you weren't satisfied with our customer service. I'm apologizing that you've never receive response from our rep. I would like to assure you that it's not our standard practise and that your feedback is important for us. Could you please send us an email via button 'Contact via email' with all details and your booking ref and we will take a look into that for you. Once again I'm really sorry for that.

Warm regards,
Martyna

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“Great Hol but windy”

Written on: 21/04/2015 by Campbellf1947 (1 review written)

The hotel is very clean and the staff were very nice a little windy but with a hotel sat on the beach it's going to be like that. The entertainment staff were only interested in kids so nothing if your older than 14-15 but apart from that nice holiday… Read Full Review

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Lowcostholidays.com's Comment

Written on: 21/04/2015

Hi,

I'm so glad to know that you've spent a great time away and the hotel met your expectations. Thank you for your review!

Best regards,
Milena

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“First Time User of Lowcostholidays”

Written on: 21/04/2015

Never having used this company before I wasn't sure what to expect. Selecting & making my booking of both flights & hotel was very easy & I was impressed with the choice & cost. I did have a query & found it impossible to contact anyone at Lowcost: could only use internet which didn't help with my issue & I couldn't find any way to speak to a real person to get an answer. Luckily I managed to resolve it on my own. I would use again… Read Full Review

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Lowcostholidays.com's Comment

Written on: 21/04/2015

Hi,

Thank you so much for booking with us! I'm really glad that you find our website easy to navigate and friendly. If you have any queries about the booking please call our Customer Service team.
Thanks for review!

Best regards,
Milena

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“HELPFULL ARRANGEMENTS ”

Written on: 21/04/2015 by davidwort (1 review written)

everything arranged for me went well thank you I would have appreciated knowing the name of the company (with contact details ) arranging my transfers to and from the hotel on your confirmation of booking… Read Full Review

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Lowcostholidays.com's Response to davidwort's Review

Written on: 21/04/2015

Hi,

Many thanks for getting back to us with your positive review. Please find the contact details of of your transfers on your holiday vouchers. The name of company is Resorthoppa.

Warm regards,
Ania

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“the hotel was terrible and definitely not a 4 star.”

Written on: 21/04/2015 by sarah_jo (1 review written)

I have stayed in Marrakech many times and have always been happy with the hotel but this one, ryad mogador opera, was terrible! It was advertised as a 4 star on low cost holidays but it obviously wasn't. The hotel was dirty and had a horrible smell. The rooms were dirty. The sheet on the bed, only covered two third of the bed and we were expected to sleep directly on a dirty stained mattress. We complained and the maids covered the mattress with two sheets the day after but reverted back to… Read Full Review

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Lowcostholidays.com's Response to sarah_jo's Review

Written on: 21/04/2015

Hello,

I'm really sorry that your hotel didn't live up your expectations. I will pass it to relevant department as it's not the quality that we expect from our suppliers. Your feedback is important for us to improve our service.
I hope that despite of it you enjoyed your holiday in Morocco.

Kind regards,
Martyna

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“Extremely efficient and a great holiday”

Written on: 21/04/2015 by BenChip06 (1 review written)

after searching a number of websites the right holiday at the right price was found with Lowcostholidays. However when trying to book online because we were paint with my parents visacard payment could not be accepted due to security issues. However following a conversation with the company they input all of the details price matching what we had found on the Internet. The Gent then called my mum to go through some security questions and also the go through verified by Visa. The holiday was… Read Full Review

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Lowcostholidays.com's Response to BenChip06's Review

Written on: 21/04/2015

Hi,

Thank you very much for taking the time to write us review. We appreciate any feedback from our customers and I'm so happy to hear that the issues you had were properly and quickly sorted for you.
I'm looking forward to welcoming you in the future.

Warm regards,
Ania

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“Practically everything done for us.”

Written on: 21/04/2015 by Olive266 (1 review written)

Had a package made up of carpark,flight & hotel. All went perfectly with no snags at all. We even thought that the great weather, had been arranged for us! Thankyou lowcost holidays… Read Full Review

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Lowcostholidays.com's Comment

Written on: 21/04/2015

Hi,

I'm really happy to hear that you find our service excellent and that you enjoyed your holiday. It's great that even weather was perfect. We always aimed to provide our customers the best time away. Thank you for your feedback.

Best regards,
Magda P

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“smooth operator”

Written on: 21/04/2015 by DarwinJohnson280 (1 review written)

from start to finish our 10 day all inclusive went well, flight and luggage details correct, hotel perfect, transfers faultless… Read Full Review

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Lowcostholidays.com's Comment

Written on: 21/04/2015

Hello,

Thank you very much for the five star review. I'm so glad to hear that everything went so smooth and easy for you.

Kind regards,
Ania

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“Great holiday”

Written on: 21/04/2015 by Lawson292 (1 review written)

good value for money everything was as described will use Lowcost again Thanks… Read Full Review

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Lowcostholidays.com's Comment

Written on: 21/04/2015

Hi,

Many thanks for your review. I'm glad to hear that everything went smooth during your holiday experience with lowcostholidays.
Looking forward to seeing you in the near future!

Kind regards,
Ania

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“Too little too late”

Written on: 21/04/2015 by 195O'Rourke (1 review written)

Was advised of flight cancellation less than 20 hours , tried to get through too your company only to be told that customer service was closed until 9 o'clock the following morning ,whilst I understand that it was the air flights fault, how much nicer would it have been if customers who booked total holiday through low cost holiday could have had contact with customers. if myself and the other three people who had booked also could have got through we could have confirmed a few things with low… Read Full Review

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Lowcostholidays.com's Comment

Written on: 21/04/2015

Hello,

I am really sorry to hear this has happened to you. I can assure you this is not our standard practice and we always try to provide the best service we can. Your feedback is very important to us, as we can use it to improve our service for the future. I will pass it to relevant department.
Once again I am very sorry. I hope that despite of this situation you had nice holiday.

Kind regards,
Magda P

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“Ideal for a quiet holiday, walking, swimming cycling...”

Written on: 21/04/2015 by MiguelWebb352 (1 review written)

Ideal for a quiet holiday, walking, swimming cycling etc. Latchi Watersports Centre and the cycle hire shop both excellent… Read Full Review

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Lowcostholidays.com's Comment

Written on: 21/04/2015

Hi,

It's good to hear you had amazing time in Cyprus and you enjoyed those activities. Thank you for your feedback.

Best regards,
Magda P

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“Simple the best”

Written on: 21/04/2015

Went to Benidorm had a brill time so relaxing yet so much going on around the area food and entertainment was fantastic the place we stayed was just refurbished and was so comfortable at the marconfort essence and the theam was feel the harmony so fitting beautiful will definitely be going there again… Read Full Review

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Lowcostholidays.com's Comment

Written on: 21/04/2015

Hi,

Thank you for such a positive review. It's our pleasure to give you the best time away. Can't wait to see you again in the future.

Kind regards,
Magda P

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“Does what it says on the tin !!”

Written on: 21/04/2015 by ZaniyahCampbell47 (1 review written)

My holiday went fine after a few minor issues before hand. First low cost emailed me to say my flights had changed to the next day! But after a lengthy phone call and only in office hours ! I was told they hadn't changed at all and it was an error. Next I had paid for baggage but when my email came through it said " no baggage added" again I had to phone them to get a very confusing answer and they just told me it will be ok. Also we were told hand luggage was only 5 kg but when we got to… Read Full Review

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Lowcostholidays.com's Comment

Written on: 21/04/2015

Hello,

I'm very sorry that you feel that way and please be assure that it's not representative of our usual efficient standard of service us and we would never want our customers left feeling disappointed. Thank you for your feedback - I'll pass it on to improve our service and once again I'm really sorry for all of the issues you've faced.
Nonetheless I hope that your time away was really pleasant and relaxing.

Best regards,
Milena

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“Holiday in rome”

Written on: 21/04/2015 by 405Mooney (1 review written)

Short break was great enjoyed by myself and grandson… Read Full Review

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Lowcostholidays.com's Comment

Written on: 21/04/2015

Hello,

I'm happy to hear you enjoyed magic Rome! I hope that you have a lot of unforgettable memories.

Best regards,
Magda P

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“Very good ”

Written on: 21/04/2015 by Jacquelyno151 (1 review written)

Good value for money easy to book… Read Full Review

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Lowcostholidays.com's Comment

Written on: 21/04/2015

Hi,

It's great you find booking with us easy and that we gave you good offer. Thank you for your feedback.

Best regards,
Magda P

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“Great value. Well organised. Definitely recommend!”

Written on: 20/04/2015 by Pauloh (1 review written)

Booking was easy with wide range of options for both flights and accommodation with availability of reviews and good website functionality to enable searching and choosing the right options. Well organised travel docs and paperwork. Excellent value for money- being able to save on certain elements of the holiday such as flight but still having choice of top quality accommodation. Really well organised transfers. All in all, excellent service which played big part in a brilliant holiday… Read Full Review

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Lowcostholidays.com's Response to Pauloh's Review

Written on: 21/04/2015

Hi,

I'm so happy to hear that you have so many wonderful experiences with us, you find our site friendly and easy to use, your holiday was an excellent deal and all went so smoothly.
I look forward to seeing you again soon!

Warm regards,
Milena

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