Lowcostholidays.com Reviews - www.lowcostholidays.com

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“You need to set up an email service that replies to...”

Written on: 11/02/2016 by Shelldel06 (1 review written)

I sent an email but have not had a reply I would ring but the cost of the call is expensive so an email service would be great as there is information about my holiday that I need to know thanks… Read Full Review

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Lowcostholidays.com's Response to Shelldel06's Review

Written on: 11/02/2016

Hi there,

I would like to assure you that our Team will reply for your message as soon as it possible. Please note that all the changes need to be done by the lead passenger over the phone, so if you wish to amend your reservation, I highly suggest you to contact our Customer Care Team. I hope you'll receive the answer for your query shortly.

Warm regards,
The lowcostholidays Team

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Shelldel06's reply to Lowcostholidays.com's Comment

Written on: 11/02/2016

No changes to make thanks just can't add my passport information

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“Low cost complete joke”

Written on: 10/02/2016 by MarshallMorales (1 review written)

Check your flight confirmation as the info they sent us was wrong, turned up with 2 young kids on the 20th December 2015 to catch a fight at the time on the confirmation to be told it left 5 hours earlier. Rang for help very very unhelpful would not help or rebook flights. Sorted out at the monarch desk booked a hotel at airport and flew out next day at an extra cost of £500. Customer services if that's what you call them took 6 weeks to dismiss any claim we have. This company are quick to… Read Full Review

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Lowcostholidays.com's Comment

Written on: 11/02/2016

Hi there,

I'm awfully sorry to hear that you feel this way and that our customer service didn't live up to your expectations. Let me kindly explain that in case of the schedule change we always notify our customers about that and we have resent you updated travel documents few times before your departure. I'm disappointed that you’re not satisfied with the outcome you've received from us. Let me kindly suggest you to reply for the latest email from our Customer Relations team, so we could review the issue you've faced once again. Looking forward to hearing from you.

Warm regards,
The lowcostholidays Team

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“Low Cost, Not Substance...”

Written on: 10/02/2016 by JLNorman (1 review written)

Having booked many holidays with low cost holidays I can tell you first hand that this is simple process and you are pretty much to be guaranteed the best prices on the internet! I have always found the site easy to search and navigate and it offers all the flights and accommodation the major and minor sites do. I have never had a problem, here and have been very successful and impressed with all my holidays to date. Low cost holidays are low cost but not low in substance - I definitely… Read Full Review

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Lowcostholidays.com's Response to JLNorman's Review

Written on: 11/02/2016

Hi there,

That's always a pleasure to read such a lovely review. I'm extremely pleased that you found us competitive and you appreciate the deals we gave you. That's great to know that everything went to plan for you. Thanks a million for being our loyal customer and for the recommendations. I hope you'll share with us many more fantastic trips in the future. Have a wonderful time away!

Kind regards,
The lowcostholidays Team

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“Simples”

Written on: 10/02/2016 by stevelawless (1 review written)

Really easy process to choose a flight and hotel. Would use again… Read Full Review

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Lowcostholidays.com's Response to stevelawless's Review

Written on: 10/02/2016

Hi there,

That's great to hear that the booking process went so smoothly for you. We'll be more than happy to assist you with your holidays in the future. Have a lovely time away!

Kind regards,
The lowcostholidays Team

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“smooth as silk”

Written on: 09/02/2016 by msbwood (1 review written)

once I knew where and when, I just looked in, booked in, and counted the days! great updates helped too… Read Full Review

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Lowcostholidays.com's Response to msbwood's Review

Written on: 09/02/2016

Hello,

Thanks so much for the five stars review. It's great to hear that you made your booking with minimum of fuss and I hope you'll share many more trips with us!

Best regards,
The lowcostholidays Team

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“Excellent company, superb hotel ( Coral Beach Lanzarote)”

Written on: 08/02/2016

This hotel is ideal for those looking for a quiet holiday, being so close to the coastal path with dramatic sea scenes. The bungalow was superb,in a beautiful position looking out to sea. As we had wonderful sunny weather our only problem was finding some shade. A parasol would have been useful. The swimming pool is very well maintained and there are plenty of sun loungers. The food was plentiful and varied. All the staff were very friendly and helpful. This would not be a suitable resort hotel… Read Full Review

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Lowcostholidays.com's Comment

Written on: 09/02/2016

Hi there,

Thanks a million for getting back to us with your valuable feedback, that's always a pleasure to read such a lovely review. I'm extremely glad that you have had such a delightful time away and you appreciate the hotel you've booked through us. I hope you'll share with us many more fantastic trips in the future. Take care!

Warm regards,
The lowcostholidays Team

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“Great!”

Written on: 30/01/2016 by Killianv249 (1 review written)

All good here. Simple and clear way to book a low cost holiday. Would be glad to recommend it… Read Full Review

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Lowcostholidays.com's Comment

Written on: 30/01/2016

Hello there,

I'm extremely pleased that the booking process went so smoothly for you. Thanks a million for your kind words and the recommendations. I hope you'll have a marvellous time away!

Warm regards,
The lowcostholidays Team

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“Repeat Customer”

Written on: 29/01/2016 by Marija52 (1 review written)

I have booked holidays with Lowcostholidays.com several times now. I can honestly say that I have never encountered any difficulty. It's so easy to book onine and I've always got exactly what I've asked for. Will continue to use them… Read Full Review

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Lowcostholidays.com's Response to Marija52's Review

Written on: 29/01/2016

Hi there,

That's a huge pleasure to hear such a great feedback! I'm happy that you're our loyal customer and that your every experience with us is hassle free.
I hope to assist you this way many more times. Take care!

Kind regards,
The lowcostholidays Team

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“Cancelled Hotel Booking AFTER WE BOOKED OUR £1,900...”

Written on: 28/01/2016 by katielyons (2 reviews written)

I can't even begin to explain how upset am I about this ordeal, and yes I'm going to use the word 'ordeal'. I spent the entire day yesterday searching for the perfect honeymoon in the Seychelles, we had finally settled upon the Hilton Labriz on Silhouette Island and found an amazing offer, I couldn't quite believe my eyes with this offer so I called up Lowcostholidays to double check that this was indeed the offer, he phoned me back to say that he had double checked and it was in fact a… Read Full Review

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Lowcostholidays.com's Response to katielyons's Review

Written on: 29/01/2016

Hello,

First of all, let me sincerely apologise for that this has happened to you. Unfortunately it was an issue with our pricing and IT and we were unable to secure your booking. I can totally understand why this would have been frustrating as it might have looked correct in the first place, however our system wouldn't allow us to proceed with this booking in the next steps of confirmation if the price wasn't corrected. I would like to assure you that this is not our standard practice of customer care or marketing strategy, but a genuine issue. All we could do in this case was to offer you a full refund plus a compensation for the inconvenience it caused.

I'm truly sorry that you haven't received your voucher yet, I'll do my best to chase it up for you.

Kind regards,
The lowcostholidays Team

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“Good holiday marred by transfer”

Written on: 28/01/2016 by Caleb282 (1 review written)

Had a great holiday at Sentido Lanzarote Aequora Suites. No problems at all with the holiday apart from the poor service from resorthoppa transfers… Read Full Review

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Lowcostholidays.com's Comment

Written on: 28/01/2016

Hello,

I'm pleased to know you've had a lovely time in Lanzarote, however I'm truly sorry for all the difficulties you have faced because of the transfers. I hope it didn't have much influence on your overall experience.
Thank you for your honest feedback and I look forward to welcoming you back again in the future.

Best Regards,
The lowcostholidays Team

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“Great value holiday!”

Written on: 28/01/2016 by ReedDavies (1 review written)

Wanted a no-nonsense budget holiday for some winter sun! I found exactly what I wanted through low cost holidays, the price was right, near a beach, excellent basic but clean and tidy accommodation. The person on the phone was extremely helpful, everything was explained, and all the necessary things happened exactly as they said they would, such as transfers. Above all low cost holidays seemed dependable whereas others seemed a bit vague, or off hand. Would recommend low cost holidays to a… Read Full Review

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Lowcostholidays.com's Comment

Written on: 28/01/2016

Hi there,

Thank you so much for taking your time to post us this lovely review, we truly appreciate all your kind words.
Great that our offer suits you well and I'm glad that one of our holiday experts was able to professionally help you with your booking.
I hope we will assist you with many more successful bookings and I wish you an unforgettable time away.

Best Regards,
The lowcostholidays Team

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“Low Cost works for me”

Written on: 27/01/2016 by Brynnt277 (1 review written)

I have used Low Cost on several occasions and have not experienced any problems. Website is simply to use and to manoevere around… Read Full Review

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Lowcostholidays.com's Comment

Written on: 27/01/2016

Hi there,

I'm delighted to hear that you keep coming back to us and your every booking experience with us is hassle free. Thank you also for your positive words about our website. Take care!

Kind regards,
The lowcostholidays Team

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“LowCost High Value”

Written on: 26/01/2016 by Andradubya (1 review written)

Ease of booking would surely be a huge benefit to most people but the folks at Lowcost Holidays are there to answer any queries you may have in a very friendly, very efficient manner should you need them. My booking was very quick and very efficient. The package is put together for you and each constituent part is listed separately in your invoice. The paperwork for each of your elements is provided electronically so that you can print them at your convenience prior to departure and each… Read Full Review

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Lowcostholidays.com's Response to Andradubya's Review

Written on: 27/01/2016

Hi there,

That is such a lovely review - thank you so much for taking time to post it! We are trying our hardest to fulfil all of our customers needs, so it's such a pleasure to hear that you appreciate it. Great that booking with us was such an excellent experience for you and I hope we will welcome you back again in the future.
Wish you a marvellous holiday!

Best Regards,
The lowcostholidays Team

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“Amazing site - super-fast and easy to use and super-cheap!”

Written on: 26/01/2016 by Morris347 (1 review written)

Its so good I'm telling all my friends to use. Very pleased with recent trip to Malta. Even the flight part was cheaper than I could find myself. Although the hotel was only just OK, for the money it was brilliant - but food and free booze is ace!… Read Full Review

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Lowcostholidays.com's Comment

Written on: 27/01/2016

Hi there,

Many thanks for your wonderful feedback! I'm delighted to know that we were able to offer you such a competitive deal and that everything went smoothly.
I cannot wait to assist you and your friends with number of your holiday bookings!

Kind regards,
The lowcostholidays Team

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“Satisfied customers”

Written on: 25/01/2016 by McCallummt149 (1 review written)

They are very good at what they do, very professional and helpful making the holiday booking process more bearable at very competitive prices… Read Full Review

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Lowcostholidays.com's Comment

Written on: 25/01/2016

Hello there,

I'm flattered to hear your positive comments about our company. I'm really glad that everything went smoothly for you and I hope you'll have a marvellous time away.

Many thanks,
The lowcostholidays Team

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“Brill Holiday”

Written on: 25/01/2016 by McGrawjy348 (1 review written)

from coming on line to look, Booking was so easy customer services was great very helpful. Hotel was great , the only thing I could say was the transport from the airport it took 2 hrs to get to hotel which was a nightmare as we had flown for 5 hrs due to bad weather from Manchester. When we got to Tenerife we sat on the coach for at least 1 hr then a 2 hr drive round everywhere we were next to the last so I think next time I will think twice about the transport… Read Full Review

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Lowcostholidays.com's Comment

Written on: 25/01/2016

Hello,

I'm glad to hear that our customer care helped you with your holiday booking. I'm sorry to hear that your flight took longer than usual. In regards to transfer, if you were travelling in shared shuttle bus, it can take some time to collect all passengers and drop them off in their resorts. I'm sorry for any inconvenience it caused you. I'm glad that your overall experience is positive and you have many wonderful memories from Tenerife.

Warm regards,
The lowcostholidays Team

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“No nonsense organisation,User Friendly!!”

Written on: 25/01/2016 by Wrightmo171 (1 review written)

Extremely efficient and rapid response to online booking everytime.. LOwest prices with no hiccups EVERYTIME!… Read Full Review

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Lowcostholidays.com's Comment

Written on: 25/01/2016

Hi there,

Many thanks for your kind review. I'm pleased to hear that you had such a fantastic experience with us. I look forward to see you again soon!

Kind regards,
The lowcostholidays Team

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“Puerto Del Carmen”

Written on: 24/01/2016

Really enjoyable and reasonable price. 20kg luggage ( £40+) but needed for 14 nights. Good flight times… Read Full Review

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Lowcostholidays.com's Comment

Written on: 27/01/2016

Hello,

I'm pleased to know that booking with us was a nice experience for you. Thanks for taking your time to post us this positive feedback and I wish you a nice time away.

Best Regards,
The lowcostholidays Team

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“Dangerous ”

Written on: 24/01/2016 by Janeterry (1 review written)

Malta for 3 weeks hotel was like a derelict building fights most nights one night fight out side or room 1 and a half hours trap in our room no phones worked in any room wit he'd put our life's at risk sercuraty gard hid .the worst holiday I have ever had and I still wake up scared if I hear a noise at night… Read Full Review

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Lowcostholidays.com's Response to Janeterry's Review

Written on: 25/01/2016

Hello,

It's concerning for me to read that you've felt this way during your holiday. This is not what we expect from our supplier. Please contact our Customer Relations team, who'll investigate this further for you and also they'll pass feedback onto relevant team to make sure that our customers will be feeling safe on their holidays. The contact details you can find on the bottom our website on 'Contact us' page. Please describe the situation with as much details as possible, so this would help my colleagues to find the best solution.
I apologise unreservedly for this situation and I hope you also have a positive memories from your holiday.

Kind regards,
The lowcostholidays Team

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“Excellent value cheap”

Written on: 24/01/2016 by VALBREW3 (1 review written)

I have regularly used this site for last minute holidays and found all agents very helpful in searching for my requirements.Paperwork is sent quickly and very clear.I have recommended this site to friends and family and people I have met on holiday and they are amazed at the reasonable prices available so I can see the company growing in the future.Well done LowcostHolidays!… Read Full Review

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Lowcostholidays.com's Response to VALBREW3's Review

Written on: 24/01/2016

Hello,

Thanks a lot for your lovely feedback. It makes ma glad to know that you keep coming back to us and our holiday experts are always able to assist you in an efficient way. I'm delighted to hear that you recommend our service to your family and friends - I hope to help you all many more times.
Once again, many thanks!

Kind regards,
The lowcostholidays Team

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