Lowcostholidays.com Reviews - www.lowcostholidays.com

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“Do not trust”

Written on: 17/04/2016 by Diannepickett (1 review written)

Saw the hotel that I booked a week befor ,the place was a building site with no swimming pool as building in it .informed low cost holidays that swimming pool most important to my visit ....told I could not change without losing my money and had to pay £35 for that .did not reply to my asking for managing directors name .2 days to go and they have not offered me any help or me address .they are low caring they have left me in tatters DO not trust .i would have liked to know they don't sell… Read Full Review

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Lowcostholidays.com's Response to Diannepickett's Review

Written on: 18/04/2016

Hi there,

I'm so sorry to hear about the difficulties you are facing and I can totally understand your frustration. Unfortunately, Review Centre doesn't allow us to post links or contact details, but you can get in touch with us using the methods found on the ‘contact us’ page on our website and we will do our best to help and resolve this case. Once again I apologise for this situation and I hope it will be sorted out for you.

Best Regards,
Th lowcostholidays team

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Diannepickett's reply to Lowcostholidays.com's Comment

Written on: 18/04/2016

Hello thanks for your reply which gave me hope ,but alas on contacting your team I was given a case number not helpful when I am due to check in tomorrow ,no help offered at all . So I am now really upset after contacting you 7 days ago I am no further on .if you can offer any help please do so and contact me in the morning .a building site with no pool is not a holiday experience .awaiting your response

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Diannepickett's reply to Lowcostholidays.com's Comment

Written on: 18/04/2016

Hello thanks for your reply which gave me hope ,but alas on contacting your team I was given a case number not helpful when I am due to check in tomorrow ,no help offered at all . So I am now really upset after contacting you 7 days ago I am no further on .if you can offer any help please do so and contact me in the morning .a building site with no pool is not a holiday experience .awaiting your response

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“Excellent Customer Service”

Written on: 17/04/2016

we decided to book a last minute holiday, the website wouldn't allow online and asked us to call a number, the gentleman who answered couldn't do enough to help us, he was polite and professional, he said he would call back and he did within the time frame specified and all sorted promptly, we had a great break and cant wait to return… Read Full Review

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Lowcostholidays.com's Comment

Written on: 17/04/2016

Hi there,

I'm glad to read that you are happy with our services and deals. Many thanks for choosing us. We look forward to assisting you in your next booking.

Kind regards,
The lowcostholidays Team

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“Excellent Great Holidays”

Written on: 16/04/2016 by MadisynKeller492 (1 review written)

Holidays was great Hotel good flights on time Everything perfect Have used low cost holidays a number of times now and will definitely use again GREAT… Read Full Review

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Lowcostholidays.com's Comment

Written on: 16/04/2016

Hi there,

it's a pleasure to read that you had perfect holiday with us and that you keep coming back to us. Thank you for appreciating our services!

Kind regards,
The lowcostholidays Team

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“low cost holidays neither atol or abta registered.”

Written on: 15/04/2016 by gassooter (1 review written)

booking with this company is like opening the gates to hell.they are a spanish company registered in majorca.no atol or abta registration.you always think when reading bad reviews that these things happen to somebody else.believe me book with low cost holidays often enough & it will happen to you.I thought they were the best.id been with them several times.never again.I booked with them in oct 2015 for mar 2016 & paid in full.I was unable(despite trying many many times)to access my booking… Read Full Review

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Lowcostholidays.com's Response to gassooter's Review

Written on: 15/04/2016

Hi there,

I'm extremely sorry that you feel this way. Please let me explain that ATOL is specific to the UK and as we are registered in Spain we are protected by a Spanish equivalent. I can assure you that we always investigate all the issues bringing to our attention very deeply to find the best solution and that's disappointing for me to hear that the outcome was not satisfactory for you. If you need any further assistance, please do not hesitate to contact us once again. Once again, please accept my apologies for for any of your inconvenience.

Kind regards,
The lowcostholidays Team

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Gassooter's reply to Lowcostholidays.com's Comment

Written on: 16/04/2016

I had enough trouble trying to contact you between october and january over this issue.it became a full time job.trying to contact you was next to impossible.as for your apology.dont make me laugh.your response is not for me but for anyone who read my review and may not book with you because they can see its the truth.if youreally want to show your regret you can send me a cheque for £300 to cover my flights and transfers that you robbed me of.I wont hold my breath.booking this holiday with you was the biggest mistake of my life

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“easy peasy to book”

Written on: 14/04/2016 by topcat53 (1 review written)

i have just booked my eighth holiday through low cost holidays and as ever it was easy peasy to book i will be booking my benidorm holiday with the lads very soon :)… Read Full Review

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Lowcostholidays.com's Response to topcat53's Review

Written on: 14/04/2016

Hi there,

How lovely! I'm really glad to hear that you're our loyal customer and every time you find our service user friendly.
I cannot wait to assist you again!

Kind regards,
The lowcostholidays Team

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“Easy Website to Navigate”

Written on: 14/04/2016

Booking a holiday online with Lowcost Holidays is easy. The website is easy to navigate and user friendly. I have booked many holidays with this company and their website is the one I have saved in my favorites and the one I go to first every time. The holidays on offer therein are great in terms of hotels, detail, location, resort and value for money. I would recommend this company to anyone and will continue to use them.Very satisfied with all services provided to me… Read Full Review

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Lowcostholidays.com's Comment

Written on: 14/04/2016

Hi there,

Many thanks for such a positive feedback. I'm delighted to know that you're our loyal customer and every time we can offer you competitive deals and a lovely time away. I'm so grateful for your recommendation and I do hope to assist you this way many more times. Take care!

Kind regards,
The lowcostholidays Team

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“Hastle free bookings.”

Written on: 13/04/2016 by HarleyDarrell (1 review written)

We have used lowcostholidays for our last three booking, including our honeymoon. That's how much faith we have using them. We have never had any issues with flights, hotels or transfers and have always found plenty of options for all the above. Their prices are excellent, having compared them to other sites, but their seems to be no loss of quality. Highly recommended… Read Full Review

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Lowcostholidays.com's Response to HarleyDarrell's Review

Written on: 14/04/2016

Hello there,

We always care to provide the best service for our customers and that's fantastic to hear that you appreciate your experience with us. Thanks a million for being our loyal customer and I hope you'll share with us many more amazing trips in the future. Wish you a delightful holiday!

Warm regards,
The lowcostholidays Team

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Lowcostholidays.com's Response to HarleyDarrell's Review

Written on: 14/04/2016

Hello there,

We always care to provide the best service for our customers and that's fantastic to hear that you appreciate your experience with us. Thanks a million for being our loyal customer and I hope you'll share with us many more amazing trips in the future. Wish you a delightful holiday!

Warm regards,
The lowcostholidays Team

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“Customer Service Contact Was Good”

Written on: 13/04/2016 by Gradiv (1 review written)

I made a silly error on my booking and contacted Customer Services to get it corrected. This was done free of charge. I have used Low Cost Holidays many many times and never had a problem. I can highly recommend the Company. I find that the prices are usually the lowest or very close to the lowest available. The search for flights always identifies the lowest cost providers… Read Full Review

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Lowcostholidays.com's Response to Gradiv's Review

Written on: 13/04/2016

Hi there,

I'm delighted to know that you keep coming back to us and every time we can efficiently assist you. That's also great our prices meet your needs.
I do hope to assist you with number of your holiday bookings!

Kind regards,
The lowcostholidays Team

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“Excellent price”

Written on: 13/04/2016 by Benson24 (1 review written)

I needed to book a hotel and airport transfers. Not only did Low Cost come in with the best price but the website was easy to use. Feel very happy with what I booked and confident that I will get good service… Read Full Review

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Lowcostholidays.com's Comment

Written on: 13/04/2016

Hi there,

We try our hardest to provide with the best deals and customer care, so I'm glad that you're satisfied with our overall service. Thank you so much for your lovely feedback.
I'm looking forward to seeing you again soon!

Kind regards,
The lowcostholidays Team

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“frendly and helpful”

Written on: 13/04/2016 by zhLawson68 (1 review written)

booked by phone never done before quick and easy agent was great told us what we wanted to know and helped with our booking… Read Full Review

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Lowcostholidays.com's Comment

Written on: 13/04/2016

Hi there,

It's always a pleasure to hear such a positive words about our holiday experts. I'm delighted that it was your first booking experience with us and that everything went smoothly.
Thank you very much for the highest note and I cannot wait to see you again!

Kind regards,
The lowcostholidays Team

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“Great for families”

Written on: 13/04/2016 by Wentworth248 (1 review written)

On arrival staff were friendly and efficient. Our apartment was a good size for four people and provided us with the option of self catering facilities if we needed them. The room was serviced regularly and towels changed when required. The children loved the indoor and outdoor pools (although they were a bit chilly!)and there were plenty of loungers available for relaxing in the sun. The bar was adequate and drink prices reasonable. We didn't use the restaurant due to it's limited opening… Read Full Review

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Lowcostholidays.com's Comment

Written on: 13/04/2016

Hello,

Many thanks for sharing your lovely opinion with us here. I'm really glad to know that the hotel met your needs and you and your kids have enjoyed your stay. I'm also grateful for your recommendation, it can be helpful for future tourists.
Take care!

Kind regards,
The lowcostholidays Team

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“Great holidays”

Written on: 13/04/2016 by Gerardo26 (1 review written)

I have used lowcostholidays a few times, have booked two more holidays with them for this year. Always had good holidays and hotels through this company. I think they are very reasonable too. I will definately be using them next year too… Read Full Review

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Lowcostholidays.com's Comment

Written on: 13/04/2016

Hi there,

That's a pleasure to hear you're our loyal customer and every time we can offer you holidays that can meet your needs.
Thanks a lot for your positive feedback!

Kind regards,
The lowcostholidays Team

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“Avoid!! Dont expect any help when they mess up your...”

Written on: 12/04/2016 by jodiej1987 (1 review written)

Booked in May 2015, group of 14 for a wedding. Choose the flights i wanted, phoned through to ensure the booking was done properly and we all had the exact same travel plans and all was well. But now with 11 weeks to go and they have put us on different flights and split our group! Get this!! told me they would locate the initial booking call to verify my side of the story and its convienently gone missing! So they wont do anything to help me based on this fact. I know why... because i said… Read Full Review

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Lowcostholidays.com's Response to jodiej1987's Review

Written on: 12/04/2016

Hello,

I'm truly sorry that this has happened to you and I sincerely apologise for any inconvenience you've faced. I can imagine that this was disappointing for you.
We're still investigating this case and trying to find the best possible outcome. Please bear with us and we'll contact you with any update.
Once again I apologise unreservedly for the difficulties you've faced and I hope everything will be sorted out for you shortly.

Kind regards,
The lowcostholidays Team

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Jodiej1987's reply to Lowcostholidays.com's Comment

Written on: 16/04/2016

Well thought i would update so that people can undertsand that nothing at all will be done about it, despite the 'investigation'. Im still waiting for my recording of my initial booking call you are refusing to find.

Everything will not be sorted, so im still facing difficulties that you keep trying to downplay.

There are seats available on the flight, yet im being told it was not possible to book me with my family? you are still selling seats for that very flight!! its truely disgusting you did not even attempt to try and make it right. just spewed your FAQs and terms and conditions that didnt answer any of my questions or even apply to this case.

Im deeply upset by this matter and the way low cost have 'attempted' to deal with it. what ever happened to going above and beyond for your customers? trying to do your best to help?! i dread to think what will happen if i experience any problems out there, i have no confidence in your company whatsoever im afraid.

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“Amended my Holiday”

Written on: 11/04/2016 by simplymike1967 (1 review written)

Got a great service as I booked my holiday think none of my mates could get away so had to amend the holiday I booked I rang customer service was a bit of a wait. Once I got through the guy who dealt with my enquiry on a Sunday too, that I was able to amend my holiday. I added my mate and now we go in 10 days time and I can't wait. Would recommend to anyone looking for a great website and customer service! 5 stars. Will definately use this company again to book my holidays. The prices are… Read Full Review

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Lowcostholidays.com's Response to simplymike1967's Review

Written on: 12/04/2016

Hi there,

Thank you very much for the five stars. It's great to hear that the service we offered you was exactly what you were looking for. Thank you very much for using our service and your recommendation.
Take care.

Best regards,
The lowcostholidays Team

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“i tried the rest now i find the best”

Written on: 11/04/2016 by aldopicano (1 review written)

i tried the rest now i find the best all the rest agency are good to tell you a lot and then do little i find lowcost holidays the best company to deal and i use all the time ! good price 2 chose yous days 3 holiday only or with flight if you want 4 low deposit 5 best price compare the other 6 book now and stop wasting your time with the rest aldo picano… Read Full Review

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Lowcostholidays.com's Response to aldopicano's Review

Written on: 12/04/2016

Hello there,

Thanks so much for sharing your review with us. It's a pleasure to hear that our service lived up to your expectations and I hope you'll share many more trips with us in the future.
Take care!

Best regards,
The lowcostholidays Team

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“Great service”

Written on: 11/04/2016 by Caroldavison61 (1 review written)

We have just booked with low cost holidays for the 6/7th time love this company the after sales service is great they are always there to help so it's a stress free holiday everything sorted we booked recently to go to Bulgaria on June and are so excited . I would and have recommended them to friends and family. Thanks low cost holidays keep up the good work… Read Full Review

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Lowcostholidays.com's Response to Caroldavison61's Review

Written on: 11/04/2016

Hi there,

You're welcome! I'm pleased to read that you had such a great holiday with us and that you are happy with our services.
Many thanks for your five star review!

Kind regards,
The lowcostholidays Team

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“Excellent Customer Service!”

Written on: 11/04/2016 by TamaraValentina (1 review written)

When calling to make a booking for a holiday this summer I was greeted by a friendly customer service assistant. She answered all the queries I had regarding my booking and helped me to get an even better deal on my holiday! I would recommend Low Cost Holidays to anyone!… Read Full Review

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Lowcostholidays.com's Response to TamaraValentina's Review

Written on: 12/04/2016

Hi there,

I'm pleased to know that you had such a positive experience with us and you would recommend us to the others. I hope you'll have a fantastic holiday.
Thanks a lot for your lovely feedback!

Best regards,
The lowcostholidays Team

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“Great lowcost holidays”

Written on: 11/04/2016 by Daniao301 (1 review written)

Have booked with lowcost holidays 4 times now and have been very pleased with competitive costs.. Last holiday booked for June this year on trying to book online had a problem so phoned lowcost and spoke to someone who was very helpful and booked for us so it was a joy to do. Always have found the staff on the phone very pleasant and helpful. … Read Full Review

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Lowcostholidays.com's Comment

Written on: 11/04/2016

Hi there,

I'm truly pleased to know that you've booked with us already 4 times. I'm sorry for the issue you've faced while making the on-line booking, however it's great that one of our holiday experts efficiently helped you - it's great to know that we've delivered such a good service.
We can't wait to welcome you back again in the future.

Best Regards,
The lowcostholidays Team

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“Fantastic Service”

Written on: 11/04/2016 by chrisn789 (1 review written)

Excellent web-based sales and phone support when we needed more information. Simple, easy to use and very cost effective compared to their competitors (especially Teletext holidays!) Would recommend to family and friends alike as an excellent way to book a holiday. Great value for money all around… Read Full Review

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Lowcostholidays.com's Response to chrisn789's Review

Written on: 11/04/2016

Hi there,

Thanks a million for taking your time to post us this lovely feedback and for recommending us to others. It's a pleasure to hear that booking with us was such an excellent experience for you, and I can't wait to welcome you back again i the future.
Wish you the most enjoyable time away!

Best Regards,
The lowcostholidays Team

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“shocking disorganised audacious service”

Written on: 07/04/2016 by davidb214 (1 review written)

unacceptable company responsibility Paid for our holiday 4 weeks ago. Had a phone call yesterday to inform they had an issue with our booking and had to cancel due to lack of seats. They said they were to refund but they only refunded cost of accommodation. When I called them to discuss further they told me I had to deal with the airline to get flight refund. I called the airline and they have a strict no refund policy and more to the point our seats had been confirmed. Why did lo cost… Read Full Review

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Lowcostholidays.com's Response to davidb214's Review

Written on: 09/04/2016

Hello there,

Firstly, please accept my apologies for any of your inconvenience. Please let me explain that we are working on live system and prices and availability are always subject to change. On a rare occasion when we are unable to confirm some of the components on the booking, we always try to offer the best alternative or the full refund. I can see that your case was already escalated to the supervisor, who will do her best to find the best solution for this difficult situation. Once again, I'm extremely sorry that it has happened to you, I can assure you that it would never be out intention to make a customer feel this way and that we always try our hardest to provide the best service for our customers. I hope everything will be resolved for you promptly.

Warm regards,
The lowcostholidays Team

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Gassooter's reply to Lowcostholidays.com's Comment

Written on: 18/04/2016

if you wanted to''provide the best service for our customers''you would refund the cost of the flights that youmessed up on.typical of low cost holidays.all apologies but no satisfaction for the cheated customer.

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