Lowcostholidays.com Reviews - www.lowcostholidays.com

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“Very very helpful”

Written on: 03/03/2015 by haPatterson362 (1 review written)

We have not used your company before and have very little experience with package deals . Your staff member was extremely helpful in every way and very understanding.She got the best deal for us and even managed to get the Hotel we really wanted...can't wait to get to Malta now this summer Thankyou… Read Full Review

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Lowcostholidays.com's Comment

Written on: 03/03/2015

Hi,

I'm very happy that you enjoyed booking with us. Malta is good choice for perfect holiday, I hope that it will be. Thank you for kind feedback.


Warm Regards,
Paula

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“Rome experience”

Written on: 03/03/2015 by Nancya279 (1 review written)

Stayed at hotel artis , lovely hotel , beautifully clean , lovely and polite staff , only use White taxis and its between 18-25 euros to centre of Rome , flight with Norwegian airways was faultless ,lovely staff and good flight Rome itself really nice and food very good… Read Full Review

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Lowcostholidays.com's Comment

Written on: 03/03/2015

Hello,

Thank you for your feedback. I'm really happy that you enjoyed your Rome experience. It's a magic city and Italian food is delicious.

Kind regards,
Ania

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“Algarve Holiday CPO”

Written on: 03/03/2015 by Bradysu492 (1 review written)

Excellent Organisation. Everything worked perfectly. Very Many Thanks… Read Full Review

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Lowcostholidays.com's Comment

Written on: 03/03/2015

Hi,

Thanks for your review. I'm pleased to hear that you are happy with the service you have received. I'm looking forward to welcoming you back again in the future.

Warm regards,
Ania

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“Great customer service”

Written on: 03/03/2015 by Myah357 (1 review written)

Great experience from start to finish, your adviser  was a pleasure to deal with… Read Full Review

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“Almost Perfect”

Written on: 02/03/2015 by Choateru1946 (1 review written)

Hotel was very good as was the food. Staff were helpful and friendly. Entertainment could have been better so we went out on nights we didn't fancy the entertainment provided. My only real complaint is regarding the transport provided to pick us up at the airport and take us to the hotel. We waited well over an hour with no updates so had to go and ask. There seemed to be some sort of problem. Eventually a very agitated young man arrived and we were shown to a VAN with seats. This had no step… Read Full Review

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Lowcostholidays.com's Comment

Written on: 03/03/2015

Hello,

Thank you for the constructive feedback. We really appreciate it, as it helps us improve our service, and we will pass it to our supplier for you. I'm glad that your holiday was great and I hope that you collected good memories. 

Kind Regards,
Paula

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“Very good”

Written on: 02/03/2015 by Richfish (1 review written)

Flights were great, hotel was excellent and the private transfer excellent. All very efficient and well organised. Only negative was we didn't have a requested car seat on the outward transfer… Read Full Review

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Lowcostholidays.com's Response to Richfish's Review

Written on: 03/03/2015

Hello,

Thank you for your feedback. I'll pass it on. I am happy that our service met your expectations.

Kind regards,
Magda

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“Great ”

Written on: 02/03/2015 by Quinncy (1 review written)

Hotel was great, room was brilliant!!… Read Full Review

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Lowcostholidays.com's Response to Quinncy's Review

Written on: 03/03/2015

Hi there,

Thanks for your review. It's nice to hear that you enjoyed your stay and everything went well.

Kind regards,
Magda

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“Georgina No 1”

Written on: 02/03/2015 by Packham (1 review written)

Agents phone manner superb, All seemed to be explained well. If there is a problem at any point I shall be in touch, have no doubt. Thankyou… Read Full Review

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Lowcostholidays.com's Response to Packham's Review

Written on: 03/03/2015

Hello,

You're more than welcome! It's very nice to hear that you are pleased with our service. Thank you for your review.

Warm Regards,
Paula

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“Took Money but didnt make booking with hotel!”

Written on: 02/03/2015 by 56Wells (1 review written)

Lowcost Holidays took my money when i was making a hotel booking for a client. My booking was completed and a booking reference was sent to me under my name and my clients name. When my client arrived at hotel, There was no record of any booking being made and there were no available Rooms in the hotel. I was forced to call Lowcost Holidays on a Saturday evening to try and get to the bottom of it. They were less than helpful (with the call centre being in Malaga or somewhere similar), They… Read Full Review

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Lowcostholidays.com's Comment

Written on: 03/03/2015

Hello,

 I'd like to start by sincerely apologising to you for what's happened here, and the frustration it would have caused you. If you'd like us to investigate this, please put all your concerns and your ref number in writing and send them via 'contact via email' button on top of the website and our Customer Relations Team will do so.

Kind regards,
Ania

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“NOT EVEN ON HOILDAY YET AND DISGUSTING”

Written on: 02/03/2015 by McConnellyb26 (1 review written)

Booked a holiday with low cost and haven't even travelled yet. rang on serveral occiasion to pre-book seats as my son is 6foot 4, was told once holiday was paid in full we would get our flight reference and then be able to book seat. now holiday is paid in full been told that I now have to wait 6 weeks before we fly and by that time all the extra leg room seats will be gone. informed low cost that Thomas cook are willing to help if they give me a ref number but I got no sorry cant help we will… Read Full Review

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Lowcostholidays.com's Comment

Written on: 03/03/2015

Hello,

I'm sorry that hear that you feel you haven't been supported. I would really like to help you with your issues, though. If you could get in touch using the 'contact via email' button at the top of the page, with your booking reference, I'll do everything I can to help you with this.

Warm regards,
Martyna

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Browny112's Comment

Written on: 03/03/2015

I have sent an email lets see if you can help me. Which I still think I will be told to wait nearier the holiday

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“Absolutely appalling service”

Written on: 02/03/2015 by MegaBeverleyKen (1 review written)

Hotel was booked in Central London 4 months before travel. Low Cost Holidays switched the hotel to different hotel on outskirts of London without our knowledge. We only found out about this 3 days before travel. Low Cost Holidays admitted that it was their mistake, but didn't offer any help or assistance to get us back into a similar grade hotel in the centre of London. All they wanted to do was give a refund and fob me off. They tried to offer me alternatives of a lower grade, with no… Read Full Review

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Lowcostholidays.com's Response to MegaBeverleyKen's Review

Written on: 03/03/2015

Hello,

I'm very concerned about what has happened to you. I also sincerely apologise for this situation. I can assure you that this is not our standard practice. Please send me your booking reference number via the 'contact via email' button at the top of the page and I will pass your e-mail to our Customer Relation Team and they will investigate it for you. Once again I'm sorry that you feel this way.

Best Regards,
Paula


Kind Regards,
Paula

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“hotel needs revamp”

Written on: 02/03/2015 by zooloo (1 review written)

we stayed 4 weeks in the anderman hotel karon beach room 302. the air conditioning worked and then didnt work. the toilet seat was broken. wash basin would not hold water. bath tap plunger was seized. problem with bathroom light.it took 3 weeks to get these things sorted. there were no drawers in the bedroom a lot of our thing had to be left in our suitcases. they were rats under the swimming pool decking. the breakfast food was good. WE HAD ONE GOOD WEEK OUT OF FOUR… Read Full Review

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Lowcostholidays.com's Response to zooloo's Review

Written on: 02/03/2015

Hi,

We appreciate your feedback and I am concerned to hear that you were not happy with the hotel. If you would like us to investigate the above, please contact us via the message button at the top of the page.

Kind regards,

Jenny

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“Fantastic - so easy to use. Very efficient. Easy to...”

Written on: 02/03/2015 by 88Griffith (1 review written)

Fantastic - so easy to use. Very efficient. Easy to understand. Have used Low cost holidays 3 times and would use them again… Read Full Review

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Lowcostholidays.com's Comment

Written on: 02/03/2015

Hi,

Thank you for booking with us again and it is fantastic to hear that you find our booking process easy. We appreciate your feedback.

Kind regards,

Jenny

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“well organised holiday...however the transfer bus from...”

Written on: 02/03/2015 by kxGonzalez124 (1 review written)

well organised holiday...however the transfer bus from airport to hotel was poor quality for the amount of transfer fee paid...the door broke and even though we were given another bus straight after it was old and dirty. Hotel and flights was good. Hotel restaurant should have better vegetarian options and buffet style would have been preferred… Read Full Review

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Lowcostholidays.com's Comment

Written on: 02/03/2015

Hi,

We appreciate your feedback and it is great to hear that you had a good holiday. If you would like us to investigate the above, please get in touch via the message button at the top of the page.

Kind regards,

Jenny

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“Disappointing hotel”

Written on: 02/03/2015 by JadynGoode (1 review written)

Last year we had a very successful holiday at Gloria Palace Hotel in San Augustin on Gran Canaria organised by lowcostholidays so we booked with them to go yo Tenerife (this year there were no suitable flights to Gran Canaria otherwise we would have returned there). This year we went with lowcostholidays to Tenerife and booked a superior room each so that we would not be disappointed after an excellent holiday last year. No where could we find out what constituted a superior room but thought at… Read Full Review

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Lowcostholidays.com's Comment

Written on: 03/03/2015

Hello,

Thank you for your feedback. I'm sorry that the hotel didn't meet your expectations. I can imagine that this would have been disappointing for you, so I apologise for this. While you were on holiday you could call the 24/7 emergency number on your documents, which would have put you in contact with our on holiday team. They would have worked to help you while you were away. I hope that, despite this, your holiday was great.

Best regards,
Martyna

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“Easy and straight forward”

Written on: 02/03/2015 by onRowe199 (1 review written)

My only 'quibble' would be that after I booked the accommodation, I couldn't then change it to my parents name and I'm afraid that if I did this abroad that THIS WOULD cause a problem!?… Read Full Review

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Lowcostholidays.com's Comment

Written on: 02/03/2015

Hi,

Thank you for the review. If you would like to get in touch with us to make a change to your booking please use the message button at the top of the page.

Kind regards,

Jenny

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“brilliant”

Written on: 02/03/2015 by Granthamuu257 (1 review written)

use Low CostHolidays lots and they never let us down. Thankyou… Read Full Review

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Lowcostholidays.com's Comment

Written on: 02/03/2015

Hi,

Thank you for being such a loyal customer and booking your holidays with us. We look forward to helping you book many more!

Kind regards,

Jenny

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“Great price great hotel. ”

Written on: 01/03/2015 by alima86 (1 review written)

stayed at the kyriad hotel in gard du nord in paris. very nice hotel with excellent service and lovely friendly staff… Read Full Review

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Lowcostholidays.com's Response to alima86's Review

Written on: 02/03/2015

Hi,

I am pleased to hear that you had a great stay at the Kyriad Hotel in Paris. Thank you for the feedback.

Kind regards,

Jenny

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“all plans came together”

Written on: 01/03/2015 by Millerxe296 (1 review written)

I was a bit nervous booking this holiday but there was no need to be. Everything worked as it should. The only difficulty was at Sharma airport when we were met, put in a queue and then after passport was stamped went through to re claim baggage. Directions to the minibus were very vague but we managed to find the correct bus. On the return transfer I did ask for an earlier transfer because we had heard that there were problems at check in. The taxi firm said they would not change the time and… Read Full Review

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Lowcostholidays.com's Comment

Written on: 02/03/2015

Hi,

Thank you for the feedback and it is great to hear that you had a good holiday. I will pass your comments on with regards to your transfer.

Kind regards,

Jenny

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“Excellent holiday”

Written on: 01/03/2015 by Marely258 (1 review written)

We spent a week at Iberiostar Bouganville in Adjece. It was our second time and really enjoyed. We were given a sea view this time. The staff are so friendly and helpful. The food is the best I have experienced. So much choice at all meals. Although the hotel was quite full we always had a lounger at the pool. I love the location,right on the front with walks to right and left. I would definitely return… Read Full Review

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Lowcostholidays.com's Comment

Written on: 02/03/2015

Hi,

Thank you for the feedback and it is great to hear that you had an excellent week in Iberiostar Bouganville in Adjece.

Kind regards,

Jenny

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