Lowcostholidays.com Reviews - www.lowcostholidays.com

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“So easy to book with. Stayed at the be live grand for...”

Written on: 01/09/2015 by Ryleighm481 (1 review written)

So easy to book with. Stayed at the be live grand for ten nights hotel amazing. Booked over the phone,chap at other end was so helpful and it only took about ten minutes for him to process details and payment, no hidden charges like some companies, the price on Internet is the price you pay, will define try book with them again… Read Full Review

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Lowcostholidays.com's Comment

Written on: 01/09/2015

Hello,

I'm so pleased to hear that the whole booking process went seamless and straight-forward for you. Great that one of our Holiday Experts was so supportive with choosing the best option for your time away and you're satisfied with the service you received. Thank you very much for your kind review and hope to see you soon again!

Warm regards,
The lowcostholidays Team

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“Wrong passenger name/ garden of Eden Bulgaria August 2015”

Written on: 01/09/2015 by AnthonyClaire (1 review written)

First time we have booked with low cost holidays, and all was great until we went to check in with the airline we was flying with. The lead passager name was wrong, completely wrong, the name was someone different, low cost holidays was closed, called the airline and they said I would have to pay to change the name, so I then had to wait until morning to call low cost holidays to get the name change which was they mistake, it took 2 day but was told it would be 100% done before we had to… Read Full Review

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Lowcostholidays.com's Response to AnthonyClaire's Review

Written on: 01/09/2015

Hello,

Thank you very much for sharing your first booking experience with us. I'm truly sorry for the issue with the name in the booking. I can understand it could cause you unnecessary stress, however let me assure you, this is not our standard practise and as there had to happen some misunderstanding. That's good everything was eventually sorted out for you.
I'm also sorry for the difficulties with obtaining your transfer pick up time. We always include instruction in the Transfer Voucher, however thank you for letting us know it was unsuitable for you. I'll definitely pass your feedback on to improve our service.
I'm glad you've enjoyed your hotel with majority of lovely staff.
Once again I sincerely apologise for all of your inconvenience and I hope regardless of this you have many beautiful memories.

Kind regards,
The lowcostholidays Team

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“Great value holiday in Thailand”

Written on: 01/09/2015 by TonyWarner (1 review written)

Booked a family holiday via Lowcost holidays in CapePanwa, Phuket. Easy to use the website to make travel an accommodation choices, the price represented great value for a two week break for four people. All thetravel documents were available online for home printing and any additional requests, such as booking allocated seats, were soon resolved. Accommodation, By the Sea hotel, wasgreat and just as described on the booking website. Overall I can't fault the service provided and would use… Read Full Review

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Lowcostholidays.com's Response to TonyWarner's Review

Written on: 01/09/2015

Hi there,

I'm so pleased to hear that your stay in Thailand was so pleasant and you're satisfied with the deal you've made with us for your perfect time away. Great that you're happy with the service we provide and the whole experience went smoothly for you.
Thank you very much for your lovely feedback! Can't wait to assist you with the next wonderful trip!

Best regards,
The lowcostholidays Team

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“great family holiday ”

Written on: 01/09/2015 by garrycallan (1 review written)

accommodation is a basic 3 star but dont be put off by this as the hotel was nice the food was fantastic and the people were lovely. we would definitely go back we would not book excursions through the hotel but book them direct giving you more choice but other than that we can not praise the staff enough loved every second of the holiday… Read Full Review

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Lowcostholidays.com's Response to garrycallan's Review

Written on: 01/09/2015

Hi there,

Thank you very much for taking time to send us your feedback. It's really great that your family holiday was so enjoyable and all of you had a good time away.
Can't wait to assist you with the next trip!

Many thanks,
The lowcostholidays Team

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“Great value holiday”

Written on: 01/09/2015 by Evelyn1951 (1 review written)

holliday as great. Feel that we got true value for money. Low cost holidays after sales was also good with the prompting emails guiding you on the next steps to ensuring you had organised everything. I rang to query the shuttle bus and the telephone service was also very good and friendly… Read Full Review

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Lowcostholidays.com's Comment

Written on: 01/09/2015

Hello,

I’m delighted to hear that you are so happy with our services, we are always aimed to provide our customers the best care. Great that you had such a great experience with us and we are always happy to offer wonderful time away. Thank you very much for your lovely feedback!

Warm regards,
The lowcostholidays Team

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“good”

Written on: 01/09/2015 by Stephen352 (1 review written)

no issues with holiday or booking when rang to change name on holiday the lady on the phone was great very helpful… Read Full Review

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Lowcostholidays.com's Comment

Written on: 01/09/2015

Hi there,

I'm truly pleased to hear that the whole experience with us met your expectations and our Agent was helpful while dealing with your queries. Thank you very much for your kind comment and hope to see you soon again.

Best regards,
The lowcostholidays Team

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“Great holiday!”

Written on: 01/09/2015 by AngelinaMacMillan304 (1 review written)

Flights both on time. Hotel perfect - brilliant location. Just the transfer when we arrived let us down - it was a bizarre waiting system and we ended up waiting 90 minutes because we apparently missed our name being called… Read Full Review

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Lowcostholidays.com's Comment

Written on: 01/09/2015

Hello,

It's so nice of you to let us know your positive opinion. I'm glad flights and the hotel met your expectations and I hope it let you to fully enjoy your stay.
However I'm sorry for the issue with transfer. I can imagine it could be frustrating to wait for a long time. We try to include necessary instruction in the Travel Documentation, so I apologise you haven't found it suitable. I hope it didn't seriously affected on your holiday.
Thank you very much for your lovely feedback.

Kind regards,
The lowcostholidays Team

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“Happy”

Written on: 01/09/2015 by Royco19 (1 review written)

Easy to use, good prices, would recommend to anyone, used a few times and always happy… Read Full Review

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Lowcostholidays.com's Comment

Written on: 01/09/2015

Hi there,

I'm thrilled hearing you keep coming back to us and every time we're able to offer you user friendly booking process and good prices.
Many thanks for your recommendation!

Kind regards,
The lowcostholidays Team

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“Very poor communication”

Written on: 01/09/2015

It was clear for many weeks that the hotel we had booked in Croatia would not be opening. I made numerous phone calls and kept receiving the same message that all was fine. 3 or 4 days prior to our departure date they called us to tell us the hotel was not going to open! It was an enormously frustrating experience. As a company they are really not set up to deal with anything out of the ordinary and the customer service is poor. Also of note they are no longer ATOL registered… Read Full Review

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Lowcostholidays.com's Comment

Written on: 01/09/2015

Hello,

I'm very concerned to hear about that - please be assured that this is not representative of our usual efficient standard of service and I apologise for any misinformation caused to you, I'll be passing this on to relevant department.

Due to the ATOL is specific to the UK, and as lowcostholidays is Spanish company one it has the Spanish equivalent which means the same financial protection as you get from UK based businesses, plus your ability to come to us directly if something goes wrong with your holiday. We also now offer a Supplier Failure policy, which will permit a full refund or alternative flights rebooked in the unlikely event of your airline failure.

Once again I'm truly sorry for the issue you faced.

Kind regards,
the lowcostholidays Team

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“As we'd hoped”

Written on: 01/09/2015 by DarnellFletcher473 (1 review written)

All went really well we turned up and were expected, lots of regular contact so good customer service… Read Full Review

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Lowcostholidays.com's Comment

Written on: 01/09/2015

Hi there,

That's a huge pleasure to hear you appreciate our service - we always try to do our best in providing enjoyable holiday.
I'm really glad everything went smoothly and so I hope to see you again in the future!

Kind regards,
The lowcostholidays Team

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“ripoff”

Written on: 01/09/2015 by 286Cooke (1 review written)

change your name to highcost holidays. £66 a night for 7 nights at a 3 star hotel, plus £11 55p card charge. what a rip off. flying at night made the holiday 6 nights… Read Full Review

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Lowcostholidays.com's Comment

Written on: 01/09/2015

Hello,

I'm truly sorry if you're not satisfied with our service. We always aim to provide you the best care and offer that's why we have a price match - if you find the better offer on other site after booking and tell us about it we will return you the difference.
Due to the card charge - it's a fee depending form your bank not our company.
Sorry for the inconvenience you faced.

Best regards,
The lowcostholidays Team

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“Hotel America Barcelona”

Written on: 01/09/2015 by HarperBryant22 (1 review written)

Great location within easy walking distance of the town centre and only a few minutes walk of the nearest Metro station if you want to travel further afield. Staff very helpful, excellent choice of English or continental buffet breakfast. Rooms were very modern and stylish, clean and comfortable with great views. We couldn't fault this hotel and the best feature was the roof terrace with a bar and decent sized swimming pool and jacuzzi. Very relaxing to go up there in the evening after a busy… Read Full Review

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Lowcostholidays.com's Comment

Written on: 01/09/2015

Hi there,

I'm so happy to hear that the hotel lived up all of your expectations and after enjoying vibrant Barcelona you've found this place relaxing. That's great hotel location was suitable to start sightseeing and its helpful staff, plentiful food and modern and well facilitated accommodation made your stay even more pleasant.
Thank you very much for the highest note and your recommendation.

Kind regards,
The lowcostholidays Team

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“Price was good but the Hotel didnt have the facilities...”

Written on: 01/09/2015 by McCollum195 (1 review written)

Price was good but the Hotel didnt have the facilities that we were told it would have, flight was delayed 3hrs on way out and 1 hour on the way back. Average to poor experience overall… Read Full Review

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Lowcostholidays.com's Comment

Written on: 01/09/2015

Hi there,

I'm truly sorry if you faced some issues during your stay and the hotel you've booked didn't met your expectations. Nonetheless thank you for your feedback - we will use that to improve our service.
Hope despite some inconveniences your time away was pleasant.
Once again please accept my apologies.

Kind regards,
The lowcostholidays Team

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“No enough information,I phoned up for a question I was...”

Written on: 01/09/2015 by SantiagoRodriguez (1 review written)

No enough information,I phoned up for a question I was hanging up for few minutes as she was asking with her colleague but still I don't get an answer she just said to find out by myself… Read Full Review

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Lowcostholidays.com's Comment

Written on: 01/09/2015

Hello,

I'm truly sorry to hear about your issues while booking and that you're disappointed with inefficient assistance of our Holiday Expert.
This is definitely not our standard practise and we always aim to take the best care of our customers, so if there is anything I can help you with, please email us with the details using 'contact via email' button at the top of the page.
Once again I sincerely apologise for your inconvenience.

Kind regards,
The lowcostholidays Team

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“Luxor - Egypt - Smooth and Relaxing”

Written on: 01/09/2015

Everything went according to plan. I will be booking again soon. Great service, affordable prices, what's not to like. Thanks… Read Full Review

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Lowcostholidays.com's Comment

Written on: 01/09/2015

Hi there,

You're very welcome. We always try to provide with the best customer care and I'm glad we offer you a great service and deal.
That's good your whole experience went smoothly.
Thanks for sharing!

Kind regards,
The lowcostholidays Team

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“Sol Y Mar Sharm”

Written on: 01/09/2015 by chelseafc1905 (1 review written)

Great holiday. easy on line booking at a fantastic price. would recommend the hotel and also to book via Lowcostholidays.com… Read Full Review

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Lowcostholidays.com's Response to chelseafc1905's Review

Written on: 01/09/2015

Hello,

I'm very glad that you found the best deal for your perfect time away with us, you're happy with the service we provide and the on-line booking process went seamless for you. Thank you for your kind words!

Best regards,
The lowcostholidays Team

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“Good all round pretty straight forward to book would...”

Written on: 01/09/2015 by mqMacGregor163 (1 review written)

Good all round pretty straight forward to book would use again and recommend… Read Full Review

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Lowcostholidays.com's Comment

Written on: 01/09/2015

Hi there,

I'm glad that you find the whole process easy and stress-free.
Thank you for your review and hope to see you soon again!

Many thanks,
The lowcostholidays Team

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“Easy holiday search”

Written on: 01/09/2015 by Wardhm451 (1 review written)

Like the user friendly holiday search. Made finding a holiday at the right cost easy. I would definitely use low cost holidays again… Read Full Review

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Lowcostholidays.com's Comment

Written on: 01/09/2015

Hi there,

That's a wonderful news! I'm pleased hearing you enjoy our searching options and that you were able to tailor a perfect deal.
I'm looking forward to seeing you again in the future!

Kind regards,
The lowcostholidays Team

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“great service”

Written on: 01/09/2015 by Janiyay283 (1 review written)

Second time booking our holiday with low cost and been impressed both times. Best prices and everything runs smoothly, never had any problems. Would 100% recommend and use again… Read Full Review

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Lowcostholidays.com's Comment

Written on: 01/09/2015

Hi there,

It's marvellous that you're back with us! Your satisfaction is always the most important thing with us so it's really great that you're happy with the service you received. Can't wait to assist you with the next trip soon.

Warm regards,
The lowcostholidays Team

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“Everything happened as mentioned ”

Written on: 01/09/2015 by Preston179 (1 review written)

Hotel was rated as specified and payment option was great and I will definitely use low cost holidays again . Helpful team… Read Full Review

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Lowcostholidays.com's Comment

Written on: 01/09/2015

Hello,

Thank you for your kind feedback. I'm glad that you're so satisfied with the way we do things and the hotel met all of your expectations.
Hope that you had an amazing time away and we will see you soon again.

Best regards,
The lowcostholidays Team

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