Lowcostholidays.com Reviews - www.lowcostholidays.com

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“Initially worried but turned out fine.”

Written on: 02/09/2015 by Gillespie385 (1 review written)

Booking process was easy and efficient. I was pleased with the efficiency of the booking and the options available in regard to the hotel I wanted to book. I received an email quickly to let me know what my booking entailed and when I was required to make a further payment. The pack I needed to print off in order to get my flight, accommodation and transfer were easy to access and accepted without quibble upon our arrival at each stage of our journey. I particularly liked the fact that we were… Read Full Review

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Lowcostholidays.com's Comment

Written on: 02/09/2015

Hello,

I'm very glad to know that the booking was straight-forward and clear for you and you found the most suitable option for your holiday with us. Thank you very much for taking time to share your experience with us and it's really marvellous that overall it all went so smoothly for you and you're happy with the way we do things.
Fantastic that your time away was enjoyable and hope that we will see you soon again.

Many thanks,
The lowcostholidays team

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“ok this was terrible and want to share”

Written on: 02/09/2015 by dgDavis138 (1 review written)

Dont book with these. Transport left without us. After paying £200 for it was a shock.. travelling with my daughter and grandchildren 2 years old and 8years old i had to pay another €200 just to get us to hotel.girls in Barcelona box officewere really really rude and hid there badges. Will never book with them again. Omg i just could not believe how rude they were.please dont book up with these… Read Full Review

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Lowcostholidays.com's Comment

Written on: 02/09/2015

Hi there,

I'm seriously concerned to hear that you faced issue with your booking. If you want us to take a closer look in your issue with the transfer please contact us by 'contact via e-mail' button and we will do our best to help.
Due to the staff in the hotel it's unfortunately beyond our control but if you provide us the name of the property we will be able to pass you feedback on.
Once again I'm sorry for your inconvenience.

Best regards,
The lowcostholidays Team

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“Hotel was poor”

Written on: 02/09/2015 by Georgiag62 (1 review written)

Hotel Tagora in Teneriffe was not what you expect from a 4 star although they tell me the rating method has changed, how convenient !! Basic problem was the hotel air-con wasn't working sad part was rather than admit it they made guests go through a process of changing rooms sending engineers etc all the time knowing full well that wasn't going to help. Low cost did there best to find us another hotel but chioices were very limited so we ended up in Santa Cruz which is a lovely town but not a… Read Full Review

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Lowcostholidays.com's Comment

Written on: 02/09/2015

Hello,

Thank you for letting us know about your experience.
I'm truly sorry to hear about all the inconvenience you've faced during your stay.
If you would be so kind to give us a name of the hotel you were staying in, so we will pass it to the relevant department to improve our services.
All ratings given on our site are based on our ratings and are not the official ratings of the property. The ratings we use are based on certain criteria being met, which include but are not limited to location of the hotel, facilities at the property and the range of dining options available. However I'm very sorry the hotel didn't met your expectations.
I'm very happy you appreciate our team's help, it's really nice to hear it.
Once again I apologise for all the difficulties which occurred and the frustration this situation caused you.

Best Regards,
The lowcostholidays Team

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“Dirty room in hotel ”

Written on: 02/09/2015 by jiDevine126 (1 review written)

Terrible hotel. Dirty room. Curtains falling down. Dirt on desk in room and no clean towels in bathroom… Read Full Review

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Lowcostholidays.com's Comment

Written on: 02/09/2015

Hello,

Please accept my apologies for all the issue you faced and that the hotel you've booked didn't meet your expectations. If you want us to further investigate your case please contact us with your reference number and details of the case by 'contact via e-mail' button. Once again I'm sorry for the hassle.

Kind regards,
The lowcostholidays Team

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“I sent an email last week can you please respond? ”

Written on: 02/09/2015 by CadeSteele1965 (1 review written)

I sent an email last week can you please respond?… Read Full Review

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Lowcostholidays.com's Comment

Written on: 02/09/2015

Hi there.

I'm sorry if you haven't get your response yet. Unfortunately I'm unable to check your e-mail us I do not have any of your details here - could you please contact us by contact via e-mail' button? Then I will be able to take a closer look into your case. I'm very sorry for your inconvenience.

Kind regards,
The lowcostholidays Team

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“Easy to use with all the info ”

Written on: 02/09/2015 by Adrienq298 (1 review written)

Hi. The website is easy to use. All the information is there. Flight times and hotel and linked to the reviews. Unfortunate that booking didn't go through as price displayed was not the cost of the price. Lots of extras with six of us. Contacted next day though to say not booked… Read Full Review

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Lowcostholidays.com's Comment

Written on: 02/09/2015

Hi there,

I'm so pleased that you find our website informative and user friendly, however I'm sorry that you faced some issues during the on-line booking. If you have any queries about that please contact us by 'contact via e-mail' button and we will do our best to help. Thank you for your comment.

Best regards,
The lowcostholidays Team

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“Simple and quick to book!”

Written on: 01/09/2015 by Hudson277 (1 review written)

I found low cost holiday website very easy,simple to navigate around. I saw a holiday I liked and went through the process with dates, how many people etc. I got the first choice of airport and dates I wanted...brill. Simple paper work to print off. I would recommend low cost holidays again and I would definitely use them for my next holiday… Read Full Review

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Lowcostholidays.com's Comment

Written on: 02/09/2015

Hello,

Many thanks for taking time to post us your kind comments and for all of your recommendations.
It's a pleasure to hear that you had so nice experience with booking on your website. I'm glad that you found it seamless and clear.
We look forward to helping you book many more holidays in the future!

Warm Regards,
The lowcostholidays Team

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“Easy to book and manage”

Written on: 01/09/2015 by Chewy45 (1 review written)

Everything went smoothly, it was easy to book and print all the information from. This is the second time I've used this company, I would definitely use again… Read Full Review

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Lowcostholidays.com's Response to Chewy45's Review

Written on: 02/09/2015

Hello,

Thank you for getting back to us.
I'm glad your booking process went without fuss for you and you are satisfied with the care we provide.
We can't wait to welcoming you back again in the future.

Kind Regards,
The lowcostholidays Team

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“very happy with everything.would recommend...”

Written on: 01/09/2015 by VictoriaMcCann (1 review written)

very happy with everything.would recommend lowcostholidays and would book with them again… Read Full Review

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Lowcostholidays.com's Comment

Written on: 02/09/2015

Hi there,

I'm truly happy to hear how satisfied you are with our services.
Thank you for you lovely comments and we look forward to assist you with many more wonderful holiday!

Warm Regards,
The lowcostholidays Team

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“another great holiday ”

Written on: 01/09/2015 by jojohynd (1 review written)

Ive never uses lowcost before as i prefer to have a whole package with an agency rather than flights, accommodation and transfers all separate. But i wanted to return to turkey after being there 3 years in a row before but agency didn't have suitable flights! So i went to lowcost (and coincidently I had a 50pound off voucher!) and im glad i did. No issues, great accommodation, flights (wee hic up by easyjet though) transfers (hoppa) spot on and i got to return to my favorite place! If like me… Read Full Review

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Lowcostholidays.com's Response to jojohynd's Review

Written on: 01/09/2015

Hi there,

Thank you for your trust and for choosing lowcostholidays. It's a real pleasure to hear that your booking and holiday experience went smoothly.
I hope you'll share many more beautiful holidays with us.

Warm regards,
The lowcostholidays Team

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“Absolutely incredible ”

Written on: 01/09/2015

Stayed at the Grand Central Hotel in Dubai, travelled with Emirates Airlines. The hotel not that busy so the rooftop pool (perfectly sized) was ours most of the time. The breakfast was varied and tasted decent. The restaurant food at the hotel was incredibly cheap (£5 per meal ish) but sooooooo tasty. Dubai on the whole was so brilliant. Loads to do, especially as we prebooked excursions with lowcostholidays. All vouchers and pick ups went without a hitch. Flawless service. Now onto the… Read Full Review

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“Florida magic”

Written on: 01/09/2015 by Emery495 (1 review written)

Great holiday to orlando florida. First time with my kids aged 6 and 4. Been many times before but it will never lose the magic feeling and low cost holidays did a fantastic job of making dreams come true. Will def use them again and me and my children would like to say thanks to all their team that helped us get there… Read Full Review

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Lowcostholidays.com's Comment

Written on: 01/09/2015

Hi there,

I'm glad to read that we gave great holiday in Florida and that you and your kids had there an unforgettable time. We are always happy to provide our customer the best time away. Hope that you will share a lot of more of your holidays with us.
Thank you for your kinds comments!

Best regards,
The lowcostholidays Team

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“Faultless !!”

Written on: 01/09/2015 by 8Kirby (1 review written)

Totally exceeded my expectations , did exactly as promised for a very reasonable holiday ! Would definitely use again… Read Full Review

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Lowcostholidays.com's Comment

Written on: 01/09/2015

Hi,

Thanks so much for the highest note. I'm so pleased to hear that you wouldn't hesitate to book with us again.
I look forward to seeing you in the near future!

Warm regards,
The lowcostholidays Team

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“Excellent”

Written on: 01/09/2015 by kgLindsay347 (1 review written)

Considering we didn't book until 36 hrs before we left - great organisation, good flights mostly on time, all transfers went to plan, absolutely brilliant apartment, good resort - smallish, quiet after midnight ish, clean resort, good beach. 10/10… Read Full Review

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Lowcostholidays.com's Comment

Written on: 01/09/2015

Hello,

I'm pleased to read that you find our service excellent and that everything went to plan for you. It's great that you had fantastic holiday with us.
Many thanks for your five star review!

Best regards,
The lowcostholidays Team

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“Prague in four days”

Written on: 01/09/2015 by Dillonqy222 (1 review written)

Good hotel - good room, excellent buffet breakfast in beautiful breakfast room, great central location, everything that you want to see is within walking distance, staff helpful, luggage room handy as departure time was after checkout time. Prague is a lovely city with a multitude of beautiful and interesting buildings. Restaurants, drinks and snacks are all reasonably priced but beware the food stalls around the Old Town Square - they show the price per 100g of food and the servings are… Read Full Review

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Lowcostholidays.com's Comment

Written on: 01/09/2015

Hello,

I'm so glad to hear that you had an excellent stay in Prague and your holiday went to plan.
I hope to welcome you soon again.

Warm regards,
The lowcostholidays Team

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“separate rooms!”

Written on: 01/09/2015 by sid.corke (1 review written)

despite requesting a disabled acssess family room we received an e-mail informing us that we would have separate rooms. i contacted you before the holiday saying this was not acceptable and was told we would have adjacent rooms with adjoining door. what we actually ended up with was one room on the ground floor and one on the second floor so we were split up ! food excellent,but holiday ruined by accomadation!… Read Full Review

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Lowcostholidays.com's Response to sid.corke's Review

Written on: 01/09/2015

Hello,

Thanks a lot for your lovely review. I'm sorry to hear that you faced issues with your booking. I can understand how frustrating and inconvenient this would have been.
I'm glad that besides of this, you had an enjoyable holiday.

Kind regards,
The lowcostholidays Team

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“Easy to book”

Written on: 01/09/2015 by dtb15 (1 review written)

Low Cost holidays was easy to book and they sent all the relevant information promptly, I would definitely use them again but I would not stay at the accommodation I chose, as this was over booked upon arrival and the apartments were more 1 star than 3… Read Full Review

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Lowcostholidays.com's Response to dtb15's Review

Written on: 01/09/2015

Hello,

I'm sorry for the issue with your accommodation. Could you please write the name of the hotel, as it will help us to improve our services.
I'm glad that booking with us was easy and went smoothly for you. Hope that you will share a lot of more of your holidays with us.
Thank you for your feedback!

Best regards,
The lowcostholidays Team

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Dtb15's reply to Lowcostholidays.com's Comment

Written on: 01/09/2015

Yes, it was Los Caribes 2 in Gran Canaria. When we arrived we was told there was no room available until the next day, so we was put in another hotel.. Right by clubs, so very noisy.. Then we had to wait until lunch time the next day to be taken back down to our accommodation, so in total it wasted 2 days of our holiday.

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“Great location ideal for family's and couples”

Written on: 01/09/2015 by SJParkinson (1 review written)

Our apartment was at the bottom of the complex very close to the beach. Our apartment was very clean and ideal for what we wanted.the maid came every day towels changed every day. The main hotel was a short walk up a steap hill. Entertainment was ok most nights and we always managed the get a seat. We avoided the peak meal times in the restaurant as it wasn't easy getting a table at peak times. Food was all ok and varied. The pool area is small in comparison to size of the hotel. We always took… Read Full Review

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Lowcostholidays.com's Response to SJParkinson's Review

Written on: 01/09/2015

Hello,

I'm pleased to read that your hotel met your expectations and you enjoyed your time away. Hope you have many great memories from there.
Many thanks for your five star review!

Kind regards,
The lowcostholidays Team

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“Not happy with Hotel”

Written on: 01/09/2015 by ShalinaShaikh (1 review written)

I was overall happy with your services. I would recommend you guys to my friends and family. You kept me up to date with my holiday schedule. I will book again with you guys. Thank you again… Read Full Review

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Lowcostholidays.com's Response to ShalinaShaikh's Review

Written on: 01/09/2015

Hello,

I'm glad that you had such a good experience with us and with our services. Your feedback is important to improve our service, if you would like to give us the name of the hotel with which you are not happy, I pass it to relevant department.
Hope that you will share a lot of more of your holidays with us. Thank you for your kind comments and recommendation!

Kind regards,
The lowcostholidays Team

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Shalinashaikh's reply to Lowcostholidays.com's Comment

Written on: 01/09/2015

Thank you. The hotel we stayed at was Le Royal Hotel Resort with Aqua Park in Naama Bay. The staff at the hotel did not attend to us as much as they did with the other holiday makers near the pool areas. They weren't willing to assist us in moving sun loungers where we needed them but then later on we could see them moving them for others. Also we had a fire at the hotel on the terrace where we were staying, myself my husband and my 2 children were in our room asleep as we had an early morning start to go on the submarine. No fire alarm went off. It was only when my husband heard the commotion outside our room that he realised that there was a fire and the staff were trying to put it out. We did eventually manage to get out of our room waking my children up (they were very traumatised) and then the Manager kept saying that it was ok. They did shift us in another room but we had no help in cleaning our belongings which were covered with smoke debris and all we got was a plate of complimentary fruit. We were all inclusive for god sake!!!! What a joke!! I would like the Manager to write to me if possible and offer me some kind of compensation if he can!!! I don't think I will be returning to that hotel in a hurry.

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Lowcostholidays.com's reply to Shalinashaikh's Comment

Written on: 01/09/2015

Hello,

I'm concerned to read that this has happened to you. I would like to assure you that this is not a type of service we expect from our suppliers and we would like to take a deeper look into this case. Could you please contact us via button 'Contact via email' at the top of this page with your booking ref and all those details and our team will investigate that with the hotel.
Once again, I'm really sorry that this has happened to you.

Kind regards,
The lowcostholidays Team

Kind regards,
The lowcostholidays Team

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“Excellent great location ”

Written on: 01/09/2015 by Parishoilday2015 (1 review written)

Great location helpful staff clean hotel will be back!! Stunning view amazing time. Staff helpful People in Paris helpful and happy … Read Full Review

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Lowcostholidays.com's Response to Parishoilday2015's Review

Written on: 01/09/2015

Hi there,

I'm delighted to heart that! It's wonderful you've enjoyed your hotel with its location and staff and I hope charming Paris views have enchanted you.
Thank you very much for sharing your lovely opinion with us.

Kind regards,
The lowcostholidays Team

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