Lowcostholidays.com Reviews - www.lowcostholidays.com

★★★★☆
3.9 / 5
80.6% of users recommend this

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Note from Review Centre 

Review Centre understands that between the 28th July 2011 and September of the same year Low Cost Holidays was offering customers £25 in exchange for positive reviews on our site. As an independent and unbiased consumer review site  soliciting of positive reviews goes against everything we are striving for, and so we feel it only right to share this information. 
Low Cost Holiday actively monitor these pages and do regularly comment on reviews to try and assist their customers. Please understand that all comments are moderated by Review Centre manually and as such there can be delays in comments going live, particularly over the weekend.
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“Value for money”

Written on: 20/12/2014 by Tighna (1 review written)

Low cost holidays are an excellent company to deal with. The flight and hotel were all great. The pick up company the use in Tenerife is good but at the airport the instructions could be better. The desk we had to go to did not have enough staff and the queue was extremely long. After queuing for sometime when eventually we reached the desk to be told they could not find us. Finally we were told to go to a different location. The return journey from the hotel was fine… Read Full Review

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Lowcostholidays.com's Response to Tighna's Review

Written on: 21/12/2014

Hi,

Thank you for the review and it's lovely to hear you had a great holiday in Tenerife. We appreciate the feedback, regarding the transfers and will look into this.

Kind regards,

Jenny

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“Eygpt 2014”

Written on: 19/12/2014 by Gstar1961 (1 review written)

Booked a Prty of 10 then an additional 2 to Hurgharda in December 14. On arrival 1 of the party booking was booked into a different Hotel although we doubled checked we were told it was just an additional name that the hotel was known by. We then had to pay an additional £105 to transfer from the one hotel to the correct one. Because of the exchange rate it actualy cost £115.00… Read Full Review

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Lowcostholidays.com's Response to Gstar1961's Review

Written on: 19/12/2014

Hi,

Thank you for your feedback. I am so sorry to read of this hiccup with your booking; I hope it didn't impact on your holiday too much. I am rather concerned as to how this could have happened. If you would like, we would be more than happy to investigate this matter and hopefully offer a resolution. If you contact us, with your reference number and an account of your concerns, a member of our team will look into this. We look forward to reviewing your booking.

Thanks,
Louise

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“Brilliant service - outstanding value!”

Written on: 19/12/2014 by Ware19 (1 review written)

Stayed for. 3 nights at Grandior Hotel Prague - what a lovely hotel in. Very central location. All arrangements were made smoothly and we will definitely book through Low Cost Holidays again!… Read Full Review

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Lowcostholidays.com's Comment

Written on: 19/12/2014

Hi,
Thanks for such a great review! I am so pleased to hear that you had such a lovely holiday. We look forwards to helping you book again.

Thanks,
Louise

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“spain”

Written on: 19/12/2014 by Tabitha480 (1 review written)

Good flights, acomadiation good but we weren't told there would be a €100 deposit if we wanted to rent a TV,website easy to use, if you need to contact the company by phone you have to work your way around lots of option this is the reason for only giving three stars… Read Full Review

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Lowcostholidays.com's Comment

Written on: 19/12/2014

Hi,

Thank you for your feedback. I’m glad to read that you had good holiday, however I would like to apologise that our phone service was not as anticipated. I would like to assure you that your comments have been considered by the appropriate members of our team so they can improve on this service.

I am also concerned to read that you were not aware of the local deposit. If you would like us to investigate this, please email us and we’d be more than happy to look into the matter.

Many thanks,
Louise

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“Low cost ?”

Written on: 18/12/2014

When I searched to book a Holiday I found Lowcostholidays. But the reality by the time I had paid for luggage and transfers and charged for my credit card being used as I expected like all Holidays now, it was not cheap but over 1k for 1 person. Also you as a holiday maker have to log in to access your account and put your passport etc information in as usual. You have to print your own Boarding Passes etc. It helps having a folder for all the paperwork you have to print out. There is nothing… Read Full Review

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Lowcostholidays.com's Comment

Written on: 19/12/2014

Hi,

Firstly I would like to thank you for the feedback. I regret to read that the email format was not suited to you, however we would like to thank you for the tip about the folder; it’s a great idea!

I note that you feel there is little difference between us and other companies; however we feel that our website, which we have just won awards for, gives us a competitive edge. Nevertheless, we are sorry that we failed to meet your expectations. If you wish you to book with us again, we frequently offer online discounts which can be provided by our customer care team.

Once again I would like to thank you for your comments.

Kind regards, Louise

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“Tenerife holiday Nov / Dec 2014”

Written on: 18/12/2014 by jimricho (1 review written)

Booking Lowcost Holidays was easy and everything worked out as planned, ie Flights, Transfers and hotel. We had stayed at the hotel previously but thought the hotel had changed and not for the better, this was due to staff reduction. Booked previously with lowcost holidays and you get whats in the tin. I would book with them in the future… Read Full Review

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Lowcostholidays.com's Response to jimricho's Review

Written on: 18/12/2014

Hi,

That’s what we like to hear! We are so happy to read that you had a great holiday and we would like to thank you for such a kind review. We look forward to helping you book again.

Thanks,
Louise

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“Fantastic”

Written on: 18/12/2014 by 1gardener23 (1 review written)

We went on holiday to this. Hotel 7dec for one week, weather was good enough to sun bath, the hotel was faultless, room cleaned and beds made every day, the food I could not fault no one would go hungry here, even the most fussy of us, all the staff were friendly and welcoming, we had the best week ever in a hotel… Read Full Review

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Lowcostholidays.com's Response to 1gardener23's Review

Written on: 18/12/2014

Hi,

Thank you so much for taking the time to leave a review. We are so happy to hear you have had a lovely time away.

Thanks,
Megs

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“Great service with company ”

Written on: 18/12/2014 by Messiah241 (1 review written)

Brilliant customer service from the low cost holiday staff when phones up for enquires kept up to date with frequent emails, unfortunately flight was booked with Ryan air so had to deal with their bad customer service due to flight getting cancelled. Can't fault low cost holiday would defiantly book a holiday here again just with a different airline :)… Read Full Review

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Lowcostholidays.com's Comment

Written on: 18/12/2014

Hi,

Firstly I would like to thank you for such a brilliant review! We love reading that you our holiday experts provided you with a level of customer care that met your standards. We look forward to helping to book again!

Thanks,
Louise

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“Best On line Agents”

Written on: 18/12/2014 by Reney1976 (1 review written)

I have used Low Cost for the many years - always had a great service, accurate descriptions of resorts and accommodation and great value for money… Read Full Review

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Lowcostholidays.com's Comment

Written on: 18/12/2014

Hi,

Thanks for your lovely feedback, we really appreciate it. It’s great to hear that you frequently travel with us and your holidays have met your expectations.

Thanks,
Louise

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“great holiday back next year”

Written on: 18/12/2014 by TyreeColeman400 (1 review written)

it was fantastic all went according to plain their was no problems… Read Full Review

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Lowcostholidays.com's Comment

Written on: 18/12/2014

Hi,

It’s great to read that your holiday ran smoothly and that you had such a lovely time. We look forward to helping you book again.

Thank,
Louise

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“Very helpful staff, everything Went perfectly....”

Written on: 18/12/2014 by 131McFadden (1 review written)

Very helpful staff, everything Went perfectly. Paperwork very easy to understand would recommend such great value… Read Full Review

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Lowcostholidays.com's Comment

Written on: 18/12/2014

Hi,

Thank you for the great review. I am so happy to hear that you received the high standard of customer care we always aim to provide.

Thanks,
Louise

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“The holiday was satisfied ”

Written on: 17/12/2014 by Huffmanih300 (1 review written)

We went to Venice ! It was excellent trip I'm happy and I'll use the site again for sure !!… Read Full Review

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Lowcostholidays.com's Comment

Written on: 17/12/2014

Hi,

Thank you for your review. I am pleased to hear you had a lovely break in Venice. We look forward to helping you book another holiday soon.

Kind regards,

Jenny

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“Dreadful after service!”

Written on: 17/12/2014 by JonnyK1 (1 review written)

Used them before and they have been fine when there hasn't been an issue. However, on this occasion I needed to amend our accommodation dates by one day due to lack of flight availability. The advisor was unhelpful and said there was no availability and even if there was I would be charged an amendment fee. Furious, I wrote a letter if complaint in to which I am still awaiting a reply! I contacted the hotel myself who amended the booking without a problem and without charge. Will NEVER use… Read Full Review

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Lowcostholidays.com's Response to JonnyK1's Review

Written on: 17/12/2014

Hi,

I am so sorry that you feel this way. It is truly disappointing that the good experience you had with us the first time you travelled was not repeated during you most recent trip. I would like to sincerely apologise that you did not receive the high standard of customer care that we aim to provide and thank you for your feedback as it will allow us to evaluate this service. I note that you have sent in a letter of complaint, but are yet to receive a reply. May I advise you to click on the contact via email link at the top of the page and send it onto us again so we can review your concerns with the hope of offer a resolution.

Thanks
Louise

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“Airport hotel transfer”

Written on: 17/12/2014 by Teneriffe (1 review written)

I booked a transfer pick up from the airport to the hotel with lowcost and was extremely disappointed. We arrived at the teneriffe airport having no idea wher to get the pick up from, nobody to meet us or indicate where to go. Eventually after making several enquires with different agents we found the desk for which related to our pick up. The company is called Urbis. I was given I leaflet which was blank no bus number or collection point details in the spaces required.We was then told to wait… Read Full Review

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Lowcostholidays.com's Response to Teneriffe's Review

Written on: 17/12/2014

Hi,

I am so sorry to read of the issues regarding your transfer. This is very disappointing for us and we would like to investigate this for you. If you are happy for us to do so, please click the contact via email link at the top of the page and a member of our team will be more than happy to look into this. We at lowcostholidays value our holiday makers and always want to ensure that their getaways run smoothly. On the rare occasions that there is a hiccup, we encourage customers to let us know, so we can offer an apology and a resolution. I truly hope this is resolved.

Thanks,
Louise

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“Marrakesh with Lowcost”

Written on: 17/12/2014 by SafeBuy Ltd (1 review written)

I'm not sure if I'm reviewing Lowcost or the trip. So I'll do both. Wouldn't bother with Marrakesh again. Lowcost were superb though. Flights, transfers, hotel booking, all information - excellent. And cheap!… Read Full Review

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Lowcostholidays.com's Response to SafeBuy Ltd's Review

Written on: 17/12/2014

Hi,

Thanks for the brilliant feedback of our service. It’s lovely to hear that everything ran smoothly.

Thanks,
Louise

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“Flights Leeds to self catering in TENERIFE”

Written on: 17/12/2014 by lkArmstrong479 (1 review written)

Very efficient service, but I always prefer to use the free phone number instead of on line so I am able to ask questions and discuss options. Hearing a helpful pleasant voice is much more relaxing than using a laptop.alterations to the flight was quick and easy gives you confidence in the company. I was disappointed to be flying Ryan Air and wasn't told the air line on booking but I should have asked. Hopefully they will have improved their procedures when we travel this time, it was… Read Full Review

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Lowcostholidays.com's Comment

Written on: 17/12/2014

Hi,

Thank you for such a kind review! We always like to hear that our holiday experts are providing a helpful and friendly service. We would like to thank you for your feedback regarding Ryanair, however we cannot comment on this as we have no control over their service. Nevertheless, we are happy to read that the experience provided by lowcostholiday was excellent.

Thanks
Louise

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“Excellent value”

Written on: 17/12/2014 by 374Hagan (1 review written)

An excellent 3 nights away and I would recommend this company and use them again in the future. Keep giving the bargain breaks and we will go on them… Read Full Review

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Lowcostholidays.com's Comment

Written on: 17/12/2014

Hi,

That’s what we like to hear! It’s so lovely to read that we found you such a great deal.

Thanks

Louise

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“Great service. Highly recommended.”

Written on: 17/12/2014 by Michaela353 (1 review written)

Our holiday was great. Myself and my mum, hotel was basic, but location was fantastic. Breakfast was great, staff polite. Brilliant for a city break. Highly recommended… Read Full Review

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Lowcostholidays.com's Comment

Written on: 17/12/2014

Hi,

It’s great to read that you had such a nice getaway. Thank you for the lovely comments.

Thanks
Louise

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“Amazing”

Written on: 17/12/2014 by 309Devine (1 review written)

This was everything I expected and more. Good flight organisation no hassles; efficient transfers; and a great place to stay. Not sure I'd go back December again - not the busiest. Several events were cancelled or curtailed due to lack of numbers. … Read Full Review

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Lowcostholidays.com's Comment

Written on: 17/12/2014

Hi,

Thanks for such a lovely review! We really appreciate your comments and I am so glad that you had a lovely holiday.

Thanks,
Louise

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“tenerife but no car”

Written on: 16/12/2014 by vronniey (1 review written)

most of this trip was ok but it was spoilt by the fact that we paid for a hire car that we never got! I never had any email about car hire so arrived not knowing where to get car. no one made any attempt to find us. we spent an hour and a half trying to find car hire company. we emailed lowcostholidays to ask but have still received no reply what so ever to my panicking email sent on Saturday 6th December. in the end we had no choice but to get a taxi which cost us over £100! the phone numbers… Read Full Review

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Lowcostholidays.com's Response to vronniey's Review

Written on: 17/12/2014

Hi,

I am so sorry to read of the issues you encountered during your holiday. If you would like us to investigate these matters, please click on the contact via email link at the top of our page and we will be more than happy to look into this.

Thanks,
Louise

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