Lowcostholidays.com Reviews - www.lowcostholidays.com

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“Always helpful ”

Written on: 23/01/2016 by StephanieCrabtree (1 review written)

Been using Lowcost Holidays for years. Easy to book and all your details sent to you in minutes no fuss or bother. We have recommended to friends and they now use them. Would not go by them… Read Full Review

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Lowcostholidays.com's Comment

Written on: 23/01/2016

Hi there,

It makes me delighted to know that you're our loyal customer and that your every experience is hassle free.
Thanks a lot for your recommendation and I cannot wait to see you here again!

Kind regards,
The lowcostholidays Team

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“helpfull”

Written on: 22/01/2016 by jluc (1 review written)

I found your sales team very helpful when I booked my holiday I needed a disabled room and the company I usually use would not ring the hotel to find out if they had one they said all they could do was to request one when I spoke to your sales team they rang the hotel and they arranged everything for me which after a very serious illness and 4mths in hospital was very reasuring … Read Full Review

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Lowcostholidays.com's Response to jluc's Review

Written on: 22/01/2016

Hello there,

We always care to provide our customers the best service. I'm extremely pleased that you appreciate the way how my colleague helped to arrange your holiday. Thanks a million for choosing us and for sharing your opinion. I hope you'll have a relaxing getaway. Take care!

Kind regards,
The lowcostholidays Team

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“Low cost holiday”

Written on: 21/01/2016

My Fuerteventura 5 nights was as near perfect as ever a holiday could be. I wanted to walk on the beach every day. Tick I wanted a good breakfast to set me up for walking. Tick I wanted a quiet pool for swimming (I don't like waves). Tick I wanted the other people in the hotel to be quiet and polite. Tick. I wanted to be near authentic tapas bars and to eat good fish. Tick. I wanted a south facing balcony with a view of the sea. Tick. I wanted Wifi so I could work every afternoon. Tick. I felt… Read Full Review

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Lowcostholidays.com's Comment

Written on: 23/01/2016

Hi there,

That's a wonderful feedback! I'm thrilled to hear that your holiday met all of your expectations and you've had such a pleasant time away.
I hope you've brought lots of lovely memories and we will assist you with number of such great holidays. Take care!

Kind regards,
The lowcostholidays Team

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“easier than using the web”

Written on: 21/01/2016 by Ari143 (1 review written)

Tried to book a late holiday in school half term after getting stuck on website,I decided to ring up on hot line. so glad i did as not only did the young lady talk me through every step she also gave invaluable advice and got me a further discount on the original price i know the internet is convenient and hassle free (most of the time) but unfortunately it does not answer queries and give advice so i will use the personal touch from here on in every time most websites give you a generic… Read Full Review

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Lowcostholidays.com's Comment

Written on: 23/01/2016

Hi there,

It's such a lovely review! Many thanks for your kind comment about our Holiday Expert's assistance. We always try our hardest to offer needed advise, and I'm glad you were satisfied with our service in this case.
I cannot wait to see you here again. Take care!

Warm regards,
The lowcostholidays Team

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“easy booking for everything with just one visit online.”

Written on: 21/01/2016 by jpl1234 (1 review written)

Everything from booking the airport carport, flight, transport from Malta to the hotel and back and the hotel itself. All this at a knock down price. Everything went to plan. What more could you want? They cannot control the weather but that was excellent too!… Read Full Review

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Lowcostholidays.com's Response to jpl1234's Review

Written on: 23/01/2016

Hello,

It's marvellous to hear how pleased you're with the way we do things. I'm happy that everything went to plan from start to finish, even the weather met your expectations! Hope you've brought lots of lovely memories.

Kind regards,
The lowcostholidays Team

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“Fabulous Holiday in Malta”

Written on: 21/01/2016 by BarrieP123 (1 review written)

First time had used Lowcostholidays as well as organising and travelling on my own. Got a brilliant all inclusive offer with all the extras such as airport parking, transfers, good luggage allowance and airport parking. On mentioning to fellow holidaymakers how little I had paid they were enveous as most had paid at least £50 more and some a lot more than that! Everything went like clockwork and the communications from Lowcosthols were clear, concise and timely. Will use them again for my next… Read Full Review

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Lowcostholidays.com's Response to BarrieP123's Review

Written on: 21/01/2016

Hi there,

That's fantastic to hear that everything went to plan for you. We always care to provide the best prices for our customers. I'm truly pleased that you appreciate wide range of our offer and you found yourself such a superb deal. I hope you'll share with us many more fantastic trips in the future. Have a marvellous getaway! Take care!

Warm regards,
The lowcostholidays Team

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“Lanzerote instead of Sharm”

Written on: 21/01/2016 by Kaaren4080 (1 review written)

I was originally booked to go to Sharm and obviously it cancelled. Low Cost Holidays were marvellous rearranging my Xmas break. I had to wait for the airline to cancel their flights but once that was confirmed staff went out of their way to find me an alternative. They found The Hotel Beatriz Costa and Spa in Costa Teguise, Lanzerote. Couldn't of asked for a better hotel or resort. Lovely hotel and staff, the food was fresh and plentiful, small resort not too built up. It was perfect. Made… Read Full Review

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Lowcostholidays.com's Response to Kaaren4080's Review

Written on: 23/01/2016

Hi there,

Thanks a lot for taking your time to share your wonderful experience with us. I'm glad that despite of unpleasant circumstances in Sharm we were able to efficiently assist you.
That's a huge pleasure to know that you've had such an enjoyable time away in Lanzarote. It makes me happy that the hotel met your expectations and I'm sure your tan is enviable.
I'm also grateful for the rest of your tips and comments - they can be helpful for future tourists.
I'm looking forward to seeing you again soon!

Warm regards,
The lowcostholidays Team

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“very good!!”

Written on: 21/01/2016 by elenarivers (1 review written)

everything is fine/except you must pay for TV/???… Read Full Review

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Lowcostholidays.com's Response to elenarivers's Review

Written on: 21/01/2016

Hello,

Thank you for taking time to post us your feedback. I'm happy that your overall experience are positive, however please let me explain that we have no influence on any additional costs hotel applies for using their services. I hope it clear things up for you and I'm sorry for any inconvenience caused.

Warm Regards,
The lowcostholidays Team

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“Great value for money”

Written on: 21/01/2016 by robojp (1 review written)

This is the second time using low cost holidays and there are good value for money and would recommend them today a friend… Read Full Review

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Lowcostholidays.com's Response to robojp's Review

Written on: 21/01/2016

Hi there,

That's a pleasure for me to hear that you appreciate our service and the deal we gave you met your expectations. Thanks a million for your recommendations! I hope you'll spend a wonderful time away!

Kind regards,
The lowcostholidays Team

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“fabulous service and brilliant deal.”

Written on: 21/01/2016 by krisspak (1 review written)

3 days B&B in a 4 star hotel, flights and transfers included in Albufeira. Everything went perfect from start to finish. All 12 people in our party had a fabulous time. I won't hesitate in booking again… Read Full Review

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Lowcostholidays.com's Response to krisspak's Review

Written on: 21/01/2016

Hi there,

I'm so happy to hear about your positive impressions! It's fantastic to hear all your party spent such a lovely time in Abufeira - it's such a beautiful place!
We look forward to assisting you with many more excellent holidays in the future.

Best Regards,
The lowcostholidays Team

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“Great customer service ”

Written on: 21/01/2016 by karentabatadze (1 review written)

Booked our 2016 holiday with low cost holidays. Very quick, helpful staff and easy process. Will definitely use this company again. Saved money from the website price also by using the telephone… Read Full Review

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Lowcostholidays.com's Response to karentabatadze's Review

Written on: 21/01/2016

Hello there,

I'm glad that you found us efficient and the service provided lived up your expectations. I'm more than happy to hear that you appreciate your experience with us, we will be pleased to assist you with your holidays in the future. Wish you a delightful time away!

Kind regards,
The lowcostholidays Team

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“Holiday Booking.”

Written on: 21/01/2016 by AubrieShort423 (1 review written)

First time booking with Low Cost and found it very easy,no problems so far,if proves OK will definetely use again. Great price,cheaper than others… Read Full Review

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Lowcostholidays.com's Comment

Written on: 21/01/2016

Hi there,

Thank you so much for taking time to post us your feedback and choosing us to be your holiday provider.
We can't wait to welcome you back again in the future!

Kind Regards,
The lowcostholidays Team

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“Very happy repeat customer, but wouldn't recommend again!”

Written on: 21/01/2016 by jaywilkinson (1 review written)

I have booked several times with lowcostholidays.com including for 3 trips this coming year, in fact, I'd now not go anywhere else to book. I've never had a problem and my holidays and city breaks have always gone just fine, I've only ever once had to speak to a member of staff and that was handled perfectly. Ordinarily, I'd have had no hesitation in recommending them to friends. Unfortunately, I did this and it was a mistake! Ive booked a family Mallorcan holiday for later this year and… Read Full Review

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Lowcostholidays.com's Response to jaywilkinson's Review

Written on: 21/01/2016

Hello,

I'm awfully sorry to hear about this situation! Of course I can completely understand this caused you a lot of frustration and stress, for which I sincerely apologise. You can be assured we are taking the greatest care of all of our customers, and we endeavour to provide each of them with the highest level of service, so I'm truly concerned it wasn't the case when coming to your friends issue.
I'm happy that your personal experience with us are only positive, however I'd like to once again apologise for the situation you were part of. I can only hope you decide to book with us again and I wish you a nice time away.

Best Regards,
The lowcostholidays Team

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“Failure to respond to an email”

Written on: 21/01/2016 by Axelk448 (1 review written)

A villa with pool was booked for 2. The pool was not usable due to no heating being available which I would have been happy to pay extra for at the resort.A different type of accommodation could have been made available but was not. The stairs in the villa were lethal. Despite sending an email to low cost holidays on 5 January no response has been received. Disappointed… Read Full Review

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Lowcostholidays.com's Comment

Written on: 21/01/2016

Hi,

I'm sorry to hear that this happened to you. I received your email in the reviews mailbox this afternoon and have been investigating this since.

I've spoken to our Customer Relations Team Leader and she has advised that your email that was sent on the 5th of January was received and acknowledged. In that acknowledgement you will have been advised that it could take up to 28 days to get back to you, making your response date the 1st of February. I'm sorry that you're unhappy with this time, however it is necessary in order to provide you with a full and fair response.

We will however continue to look into this and endeavor to get back to you as soon as we can.

Warm regards,
The lowcostholidays Team

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“So good I booked a second holiday !”

Written on: 21/01/2016 by KeithRyan (1 review written)

Checked holidays on line first and then called them. Could not have been more helpful.Originally booked a weekend break in Prague. Was so impressed that we booked a later holiday in Rhodes. Professional and friendly, directed me to better quality accommodation, transfers etc.Good value for money. Delighted with the service and will definitely be my first choice for consideration of future holidays… Read Full Review

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Lowcostholidays.com's Response to KeithRyan's Review

Written on: 21/01/2016

Hello there,

I'm extremely pleased that you appreciate the way how our Holiday Experts helped you to arrange your holiday in Rhodes. We always care to provide the best service for our customers and that's fantastic to hear that it worked for you. Thank you so much for your kind words. We will be more than happy to assist you with your holidays in the future. I hope you'll bring a magnificent memories from your getaway! Take care!

Kind regards,
The lowcostholidays Team

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“DO NOT BOOK WITH THIS COMPANY!!!!!!!”

Written on: 19/01/2016 by geoling123 (1 review written)

Yesterday, me and my boyfriend wanted to book a holiday to Dubai, we decided to book with Low Cost Holidays as it was the cheapest deal. We did our booking online and we was redirected to the booking page with a warning message saying that the billing address and the address on the bank statements did not match, even though we was shown this message the money was still took out my boyfriend's account. My boyfriend rang Low Cost Holidays straight away and was told that there was no booking and… Read Full Review

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Lowcostholidays.com's Response to geoling123's Review

Written on: 19/01/2016

Hello,

I'm truly sorry to hear about the issue you've faced. Please let me assure you that this is not our standard practise and we always aim to provide the highest level of customer care. We require details to be matched to protect our customers from fraud, however if the booking is made, our finance team is deeply checking the situation. I sincerely apologise also if you have found received information misleading, but it may take up to 48 hours to get booking confirmation. This time is needed to make sure that transaction has been processed correctly and to secure all booking components.
Review Centre does not allow us to post our contact details, so if you'd like me to take a look into it for you, could you please email us on the address stated on our website in 'Contact us' tab.
Once again let me apologise you for your disappointment with our service.

Warm regards,
The lowcostholidays Team

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Lowcostholidays.com's Response to geoling123's Review

Written on: 20/01/2016

Hello,

First of all I sincerely apologise for what has happened to you on occasion of this booking. I would like to assure you that this is not our standard practice of customer care and occasionally it may happen that the booking has not created straight away. When this happens we advise our customers about the issue and let them decide whether they wish to proceed or cancel and receive a full refund. I'm sorry that our customer service didn't live up to your expectations on this occasion. If you wish us to investigate your case further, please find all the contact details on our website as Review Centre doesn't allow us to put emails in here.
Once again, please accept my apologies for that you feel this way and for this has happened to you.

Kind regards,
The lowcostholidays Team

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“No fuss booking”

Written on: 16/01/2016 by AnnabellaKeith1961 (1 review written)

Easy booking to gran canaria with my boyfriend great week and most competitively priced. Would definitely use again… Read Full Review

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Lowcostholidays.com's Comment

Written on: 16/01/2016

Hi there,

Thanks for the five star review. It's great that you made your booking with ease.
I hope you'll share many more trips with us!

Best regards,
The lowcostholidays Team

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“Fantastic holiday in Algarve ”

Written on: 11/01/2016 by IreneGarrison (1 review written)

Many thanks to lowcost holidays for helping me to arrange my break. Everything was fantastic and I got the best deal ever. I think I'll use again for my next holiday soon… Read Full Review

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Lowcostholidays.com's Comment

Written on: 11/01/2016

Hi there,

You're very welcome! I'm happy to know that you're so pleased with our service and you've had a wonderful time away. I hope you brought lots of lovely memories and I'm looking forward to seeing you again soon!

Warm regards,
The lowcostholidays Team

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“Disgusted with customer care”

Written on: 07/01/2016 by Samsmith1310 (1 review written)

I have spoke to number people over the past couple of days and have been on the phone for over 4hr and 15mins Which includes the waiting time! I have received no booking confirmation (since booking over 2 weeks ago) for my hotel and had requested twin beds, upon phoning the hotel to make sure this request has gone through they do not have a booking for me. I have a disabled person travelling with me hence the separate beds. I was assured by someone else today my booking is with the hotel, again… Read Full Review

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Lowcostholidays.com's Response to Samsmith1310's Review

Written on: 08/01/2016

Hello,

Please let me inform you that your case is in progress and we kindly ask you for some patience. Unfortunately we are unable to speed up this process because of the specific procedures between us, suppliers and hotels.
Your accommodation was booked through the third party supplier, which means that we are contacting them and they are the one who need to contact the hotel directly. We've advised you that supplier assured us your booking is confirmed with the hotel. Every reservation have their own specific number, so they just need to receive the reference number of your reservation in the hotel, and we can pass it to you so you can call the hotel and check your reservation is confirmed.
We are truly unable to make this process faster and we will contact you as soon as we receive any update from the supplier.
Moreover, I can assure you your request has been made, however we cannot guarantee it as it's subject to the hotels availability.
I really hope it clear things up for you.

Best Regards,
The lowcostholidays Team

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“Good for price and short timescale”

Written on: 03/01/2016 by renaldoglasgow (1 review written)

This was booked on a very short timescale and the hotel was reflective of its 3 star status. Anyway, there is so much to do in the surrounding area that we had a great time and would recommend the destination all day long. THe food was decent at the hotel, but became a bit repetitive as with any all inclusive resort I would expect. The area where the hotel was wasn't quite what I rememembered from being there circa a decade ago. However, excellent public transport to all the key sites… Read Full Review

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Lowcostholidays.com's Response to renaldoglasgow's Review

Written on: 04/01/2016

Hello,

Thank you very much for sharing your experience. I'm pleased to know we could offer you an attractive deal on a short timescale. That's wonderful you've enjoyed your stay and the area. I'm sorry that food didn't meet your expectations in full and I'll pass your feedback onto the relevant department.
I hope regardless of this you've brought lots of lovely memories.

Kind regards,
The lowcostholidays Team

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