Lowcostholidays.com Reviews - www.lowcostholidays.com

★★★★☆
3.9 / 5
80.7% of users recommend this

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Note from Review Centre 

Review Centre understands that between the 28th July 2011 and September of the same year Low Cost Holidays was offering customers £25 in exchange for positive reviews on our site. As an independent and unbiased consumer review site  soliciting of positive reviews goes against everything we are striving for, and so we feel it only right to share this information. 
Low Cost Holiday actively monitor these pages and do regularly comment on reviews to try and assist their customers. Please understand that all comments are moderated by Review Centre manually and as such there can be delays in comments going live, particularly over the weekend.
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“Great Service, Great Price , Fantastic Holiday”

Written on: 16/08/2014 by Leahv370 (1 review written)

Had problems booking my holiday, was helped by Max ODonell in customer services, and he was extremely helpful. Only problem I did have was because of a glich on the system when I was trying to book, it kept telling me that there was a problem with my credit card and payment hadn't been accepted. I thought I had done something wrong and tried again, and ended up booking three holidays! But a nice lady managed to sort it all out for me. All staff I spoke to were very helpful, and I would… Read Full Review

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“Great place for a family holiday”

Written on: 16/08/2014 by Jaxmcd (1 review written)

Great holiday, room was spacious and cleaned 5/7 days. Plenty for the kids to do birth during the day and at night. Food in both restaurants was good, plenty of choice and always a wide variety of salads puff no hog food took your fancy. Only five minutes walk yo the lovely beach. All staff where very helpful bad polite. Would definitely consider returning in the bear future… Read Full Review

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Lowcostholidays.com's Response to Jaxmcd's Review

Written on: 19/08/2014

Hello,

Thanks for your review, we're pleased that your holiday was a success!

Stephen

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“Very unhappy with the service you provided us After...”

Written on: 16/08/2014 by andrewlofthouse (1 review written)

Very unhappy with the service you provided us After booking with yourself and paying the balance you decided to change my flight times so lost a day of our holiday!! I only found out when looking at my booking information, spoken to customer services and they were not interested and said under the terms and conditions they can do that.No correspondence with yourself after the balance was paid. I had to contact the place I was staying for directions and where to go upon on arriving at our… Read Full Review

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Lowcostholidays.com's Response to andrewlofthouse's Review

Written on: 19/08/2014

Hello,

I am sorry that you are unhappy. As per our terms and conditions that you would have confirmed that you had read and understood before you confirmed your booking, we are a third party supplier and do not own any airline or hotel. Therefore we have no control over airlines when they decide to change a flight and we are sorry for that.

If you booked a transfer with us, then you should not have had to ask for directions and if this was the case, we apologise for that. However, if you did not book transfers with us, then we cannot accept responsibility for this.

Review Centre does not allow links or email addresses to be posted but if you private message us on Facebook, we will make sure that your complaint is logged by our post holiday team.

Many thanks
Stephen

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“great all round package”

Written on: 16/08/2014 by crCooper233 (1 review written)

Booked with low cost holidays 10 months before travel (therefore atol protected). Great flights. However the hotel put us into a single room where a double bed had been squeezed. Following our complaint, the hotel obliged us with a great double room with sea views 2 nights later. The hotel was clean, staff very polite and helpful and the buffet half board food was excellent. However, not sure if lack of atol protection would have us book with low cost holidays in future… Read Full Review

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Lowcostholidays.com's Comment

Written on: 16/08/2014

Hi,

We are sorry to here that you had a problem with you hotel room on arrival but we are glad that this was sorted for you and that this did not affect you holiday. Thank you for booking through us and we are glad to hear that you had such a positive experience.

We are sorry to hear that you may not book with us again as we are not ATOL protected, I can assure you that we are fully covered under Spanish law so we still have adequate protection in place. We hope that you will reconsider and we hope to hear from you again in the future.

Kind Regards
Toni
Toni

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“Brilliant travel company”

Written on: 16/08/2014 by LiaCoyne225 (1 review written)

An absolutely lovely holiday. Nothing went wrong at all and the hotel was great… Read Full Review

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Lowcostholidays.com's Comment

Written on: 16/08/2014

Hi,

We hope you had a fantastic holiday. Thank you for such positive feedback; we are glad to see that you had such a great experience booking through us. We look forward to you using our company again in the future.

Kind Regards
Toni

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“Couldn't fault anything!”

Written on: 16/08/2014 by Cayden291 (1 review written)

From the first search for the holiday, to walking back through my front door after having visited Rome, everything went as planned, from the booking and arranging point of view. From telephone support to book the holiday, regular updates via email to confirm details, give advice and wish us happy holidays - excellent choice for all aspects of the holiday. I really liked the way I could book everything but make an individual choice at every stage. Flights, hotel and transfer all booked at the… Read Full Review

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Lowcostholidays.com's Comment

Written on: 16/08/2014

Hi,

We are glad to hear that you had such a great experience booking through us and you received all the support you needed. We are happy to see that you had such a great holiday and we hope to see you using our company again in the future. Thank you for your feedback we really appreciate it. We wish you many great holidays in the future.

Kind Regards
Toni

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“22 times booked never a problem”

Written on: 15/08/2014 by watergirl038 (2 reviews written)

all went perfect, i got what i booked… Read Full Review

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Lowcostholidays.com's Response to watergirl038's Review

Written on: 16/08/2014

Hi,

Thank you for your feedback. We are so happy to hear that your booking process went smoothly. We hope you had a fantastic holiday and we look forward to you using us again in the future.

Kind Regards
Toni

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“Holiday to Turkey”

Written on: 15/08/2014 by Lizdan (1 review written)

Booked a family holiday to Turkey great value all inclusive saved a lot of money with low cost . All went smoothly except for flight delays! Would book with them again… Read Full Review

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Lowcostholidays.com's Response to Lizdan's Review

Written on: 16/08/2014

Hi,

Thank you for your fantastic review, we really appreciate your feedback. We are sorry to hear that you were affected with flight delays but we are glad to hear that this did not effect your holiday and you had a great one. We are so happy to hear that you had such a positive experience with us and we look forward to hearing from you again in the future.

Kind Regards
Toni Johnson

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“Altamar continues to get better n better for family...”

Written on: 15/08/2014

The Aparthotel Altamar in Puerto Rico must be one of the best family hotels going. For entertainment, friendliness, food/drink and service it excels. The kids just love it and that alone must make the holiday for the parents. We were there with a 15 year old boy, who rarely wanted to be stuck with us and tended to be with friends he made on holiday. As this was our 5th time at the Altamar we knew he was safe and unlikely to get into trouble - its the type of hotel it is - well run and well… Read Full Review

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Lowcostholidays.com's Comment

Written on: 15/08/2014

Hi there,

It sounds like you and your family had a fantastic time and that's what we like to hear! Thank you for your review and we're glad we could make your holiday a success!

Stephen

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“Great value, reliable and excellent service.”

Written on: 15/08/2014 by Quincy29 (1 review written)

We had a fantastic holiday at the Gran hotel Costa Del Sol in Cala de Mijas. Food was excellent and staff super efficient. The location was amazing - just a stones throw from the beach; a walk into the lovely town and a short drive from the airport and major sights. The only drawback was that the pool was not very adult-friendly! Fine for a dip to cool off, but not deep enough to swim in. Also, obtaining a drink was not easy... relying on just one pool bar during the day (which often had a… Read Full Review

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Lowcostholidays.com's Comment

Written on: 15/08/2014

Hi there

Thanks for your review, we appreciate all feedback and we're glad that you enjoyed your holiday!

Stephen

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“First time user, happy!!!!”

Written on: 15/08/2014 by Vidab1 (1 review written)

This was my first time to book with lowcostholidays holidays and I found the whole experience fantastic!! The website was easy to navigate, booking was easy, brochure was extensive and on most part truthful(photos a little dated but I expected that!!). The hotel we stayed in was grand, basic but very clean, we booked two rooms with my parents travelling with us so we asked for rooms near each other when booking now while the site said it couldn't guarantee requests, we were thrilled when we… Read Full Review

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Lowcostholidays.com's Response to Vidab1's Review

Written on: 15/08/2014

Hi there

Thanks for your constructive review! We're really happy that we could make your holiday a success!

Stephen

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“No problems with booking of holiday. Hotel was less...”

Written on: 15/08/2014 by elainecameron (1 review written)

No problems with booking of holiday. Hotel was less than average fabrication wise but staff and food were faultless. Ryanair airline service was dreadful, would not fly with them again unless absolutely necessary… Read Full Review

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Lowcostholidays.com's Response to elainecameron's Review

Written on: 15/08/2014

Hello,

Thank you for your review, unfortunately we do not own any hotels or airlines, so we have no control over them but we appreciate all feedback and we will pass it on to the relevant team.

Stephen

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“Used frequently not disappointed.”

Written on: 15/08/2014 by beverley_kelly (1 review written)

I have used Lowcostholidays a few times now and always found it to be a very good reliable service. The online site is very easy to use and the telephone staff are always very efficient, friendly and get the job done quickly. I would not hesitate to use Lowcostholidays again… Read Full Review

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Lowcostholidays.com's Response to beverley_kelly's Review

Written on: 15/08/2014

Hi,

Thank you for your great feedback. We are glad to hear that you had a lovely holiday and that you have had many smooth experiences with us. We really appreciate your custom and look forward to you using our company again in the future.

Kind Regards
Toni

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“Ayia Napa”

Written on: 15/08/2014

All booked on line with no fuss what so ever. Not sure about airline booked for outbound, rather bumpy ride & very uncomfortable seats, probably worse flight i'd ever been on. Did have to wait a hour before we left airport on transfer. No problems at all with hotel, was a bit dubious at first as room was right next to pool but staff advised to give it try and they would move us if necessary the next day. Was never needed, room size was great with all amenities and music by pool did not start… Read Full Review

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Lowcostholidays.com's Comment

Written on: 15/08/2014

Hi,

Thank you for your feedback, we are sorry to hear that you had a few problems with your transfer. We are glad that this did not effect the rest of your holiday and you had a great time.

We look forward to hearing from you again in the future.
Kind Regards
Toni

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“Booked our holiday to lanzarote in April , no problems...”

Written on: 15/08/2014 by Braylon362 (1 review written)

Booked our holiday to lanzarote in April , no problems at all everything went well had perfect time thought customer service was really helpful when I enquired about a few things , so I would reccommend and most definitely use again ..... ..... X… Read Full Review

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Lowcostholidays.com's Comment

Written on: 15/08/2014

Hi,

Thank you for your great feedback, we are glad to hear that you had such a great experience with us and I will pass this onto the relevant department. We are happy to hear that you had a great holiday and we hope you have many more.

We look forward to hearing from you again in the future.
Kind Regards
Toni

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“Good location”

Written on: 15/08/2014 by McKenzie417 (1 review written)

Ideal location right in centre Room bit small for 3 and would benefit from a mini fridge in the room Good value… Read Full Review

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Lowcostholidays.com's Comment

Written on: 15/08/2014

Hi,

We are so happy to hear that you had a great holiday and the hotel was very accommodating . We really appreciate your feedback and look forward to you using our company again in the future.

Kind Regards
Toni

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“Hotel was booked - shared with strangers ”

Written on: 14/08/2014 by King13 (1 review written)

Me and 2 friends Arrived at hotel which was over booked were given the choice between no room and sleep on sun loungers or share a 5 bed room with a another group of three. We had to choose the safer of the two options in terms of our belongings and general safety and share with the other group. We were given a room for five that was only big enough for four, we had 4 towels between 6. We did not receive another bed for the entire duration of the holiday, even though we asked daily. The hotel… Read Full Review

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Lowcostholidays.com's Response to King13's Review

Written on: 15/08/2014

hi,

We are sorry to hear about the experiences you had on your holiday. We can understand that you would be upset and frustrated and we apologise for any inconvenience caused. Unfortunately we are unable to give out email address' on support centre. If you could message us on our Facebook page, providing your reference number, we will be able to direct your complaint to the relevant department and have this investigated for you.

Again we do apologise for the inconvenience and the experience you have had.
Kind Regards
Toni

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“Hassle free bargain”

Written on: 14/08/2014 by Upton5 (1 review written)

This is the 3rd consecutive year we have booked with Lo Cost. Plain simple hassle free and very reasonable cost. We always log on to Low Cost and always get a cracking deal!!!!!… Read Full Review

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Lowcostholidays.com's Response to Upton5's Review

Written on: 15/08/2014

Hi,

Thank you for you great feedback, we really appreciate your comments. I will make sure that this is passed on to the departments.

We are glad to hear that you have had such positive experiences with us and look forward to you using our company again in the future. We have had great holidays through us and wish you many more in the future.

Kind Regards
Toni

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“Affordable Complete Holiday Break”

Written on: 14/08/2014

From booking the holiday package to now with the holiday behind us. I have got to say what a seem free transaction. Booking the holiday was easy once deposit had been paid I was sent an email with all the paperwork included for the holiday. All I had to do was print it all off and keep it safe until we set off on holiday. It all went like a dream. I never had any reason to contact "Low Cost Holidays" after the initial booking. I would like to say one thing to them "thank you". My two children… Read Full Review

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Lowcostholidays.com's Comment

Written on: 15/08/2014

Hi,

Thank you very much for your great feedback. We are so happy to hear that you have such a positive experience booking through us. I will make sure that your feedback and your thank you is passed on to everyone that works within the company. We appreciate your custom and look forward to hearing from you again in the future.

Kind Regards
Toni

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“Excellent family resort”

Written on: 14/08/2014 by SorayaWalshe (1 review written)

Rocha Brava is a fabulous resort that is very much geared up to families of all ages from babies to young adults so suited us as a family with a wide range of ages. We have never stayed at such a friendly resort. The accommodation can be a bit dated but nowhere is perfect. It is very livable and plenty of room in the apartments. We were on the ground floor which allowed our children to play in front while everyone else was chilling/getting ready to go somewhere. We were also near the… Read Full Review

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Lowcostholidays.com's Response to SorayaWalshe's Review

Written on: 15/08/2014

Hi,

Thank you for your great feedback, we really appreciate your comments. We are happy to hear that you had a great holiday and the hotel was to your liking. I do apologise for the little issues that you incurred but we are glad to see that this did not affect you holiday. We look forward to you using our company again in the future.

Kind Regards
Toni

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