Lowcostholidays.com Reviews - www.lowcostholidays.com

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“Great Break”

Written on: 04/05/2015 by Russell1959 (1 review written)

Low cost is a very good site and very straight forward when booking a holiday or a short break away. I like the fact how also you can have the barcodes on your smart phone so if you loose things or have no printer you are able to have your boarding pass on your phone or for expample you loose your boarding pass in the airport. One small detail I didn't like is that it didn't cleatly state that I had hand luggage when I booked a short break away therefore I paid for luggage thinking that was… Read Full Review

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Lowcostholidays.com's Comment

Written on: 04/05/2015

Hello,

Thank you very much for your review. I'm glad to hear that you find our website and service easy and accessible. I'm sorry for the issue with hand luggage, unfortunately every airline have their own baggage policy.

In regard to the hotel rating, our ratings are based on subjective criteria from our experience of the property including the range and standard facilities, the quality of the furnishings, the quality and range of the food outlets, and the overall level of service, however I'm sorry to hear that the one you were staying in didn't live up to your expectations.
Please, feel free to give us more details about your hotel, like it's name by 'contact via email' button on top of the page.

Thank you for your feedback.
Take care.

Best regards,
lowcostholidays

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“Accomadation Confirmation Results”

Written on: 04/05/2015 by Snow384 (1 review written)

would have liked more confirmation on the accommodation we booked as when we arrived they allocated a different apartment without a pool view and the apartment was outside of the hotel so if it were to pour down with rain we would have been drenched before we arrived for our all inclusive meals, should have been informed that if the particular apartment couldn't be allocated to us we should have the option if we wanted to continue with the booking of our holiday,however we made the best of it… Read Full Review

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Lowcostholidays.com's Comment

Written on: 04/05/2015

Hello,

I'm really sorry that you are not satisfied with the accommodation you've booked with us. Could you please send us email with your booking ref and all the details via button 'Contact via email' and we will take a deeper look into this. Your feedback is really important for us to improve our services.
I hope that despite of this you had a wonderful time away.

Best regards,
lowcostholidays

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“Everything from booking to printing tickets was easy....”

Written on: 03/05/2015 by dianedave (1 review written)

Everything from booking to printing tickets was easy. holiday went totally as planned.looking forward to our next holiday with low cost holidays… Read Full Review

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Lowcostholidays.com's Response to dianedave's Review

Written on: 03/05/2015

Hi,

I'm so glad that the whole booking process went seamless for you and you're happy with our service. Great that your stay was so pleasant and we can't wait to assist you with your next trip.

Many thanks,
lowcostholidays

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“Had a great holiday through lowcost holidays....”

Written on: 03/05/2015 by Kaiw481 (1 review written)

Had a great holiday through lowcost holidays. Everything ran smoothly except for transfers - documentation didn't say where we were to meet when we got off the plane then the office told the driver the wrong hotel and we had to walk a long way but the driver did come and find us. Driver said they would phone hotel with pickup time - they didn't, had to ring uk to be told we had missed our pickup and our documents should have had a number for us to ring to confirm pickup. Taxi took 20 mins to… Read Full Review

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Lowcostholidays.com's Comment

Written on: 03/05/2015

Hello,

Thank you for your feedback and letting me know about your issue regarding transportation, so I'll definitely be passing this on to our transfer partners. However I am very happy that you spent good time on your holiday and hope you brought many nice memories from there.

Best regards,
lowcostholidays

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“Quick and easy holiday bookings”

Written on: 03/05/2015 by Cath20 (1 review written)

Easy and quick way to book holidays. Hassle free and nothing complicated or difficult. All paperwork sent by email and only had to print off. Excellent holiday location and could not find anywhere else that did holidays as cheap as them. Would definitely use them again. If you want a hassle free holiday with minimum of fuss I highly recommend them… Read Full Review

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Lowcostholidays.com's Response to Cath20's Review

Written on: 03/05/2015

Hello,

I'm so happy that your booking with us went so smoothly and you're satisfied with our service and great to know your experience with is so positive. Thank you very much for your kind comment and can't wait to assist you with your next trip!

Warm regards,
lowcostholidays

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“Easter break Holiday”

Written on: 03/05/2015 by JaydenQuinn (1 review written)

Very enjoyable holiday… Read Full Review

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Lowcostholidays.com's Comment

Written on: 03/05/2015

Hello,

Great to know that you enjoyed your holiday! Thank you for your review.

Best Regards,
lowcostholidays

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“Vila Gala Marina Vilamoura.”

Written on: 03/05/2015 by GenesisMcCabe1966 (1 review written)

Very efficient, simple to use, well organised and great prices. What more can I say? Will definitely use again… Read Full Review

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Lowcostholidays.com's Comment

Written on: 03/05/2015

Hi,

I'm delighted to hear that you're satisfied with our service and that we gave you a great deal with your holiday. Many thanks for the highest rate.
We look forward to welcoming you back in the future!

Best Regards,
lowcostholidays

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“hotel ”

Written on: 02/05/2015 by nzMcHugh313 (1 review written)

The hotel was exactly as described on your website. Staff were very helpful in all areas of the hotel. This is the first time we have been given a choice of a low floor or a high floor we went high (15) and were rewarded with lovely views. Will definitely use your company again… Read Full Review

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Lowcostholidays.com's Comment

Written on: 03/05/2015

Hello,

Thank you for leaving us your positive feedback. I'm so happy that hotel you were staying in lived up to your expectations!
Can't wait to see you again!

Best Regards,
lowcostholidays

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Lowcostholidays.com's Comment

Written on: 03/05/2015

Hello,

Thank you for leaving us your positive feedback. I'm so happy that hotel you were staying in lived up to your expectations!
Can't wait to see you again!

Best Regards,
lowcostholidays

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“brillant”

Written on: 02/05/2015 by DemarcusStout (1 review written)

all our booking went well from the moment we made the phone call till we got back home the hotel was fab the pick up taxi to and from the airport was fab… Read Full Review

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Lowcostholidays.com's Comment

Written on: 02/05/2015

Hello,

Thank you for your great review! I'm delighted to hear that your experience with us is so positive and the whole process went so smoothly for you.
Hope to see you again!

Warm regards,
Milena

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“Good value for money”

Written on: 02/05/2015 by Lindseyfl322 (1 review written)

We decided to book a short break to Lisbon. The website was great as it gave the Tripadviser ratings which we found really useful. We stayed at the Hotel Neya and were surprised at the good value for a 4star hotel. It was actually cheaper staying there for 3 nights than it would have been to stay in UK. The hotel was lovely and quiet, although we paid extra for a city view which was a bit puzzling as we had a side view over a lot of buildings! The description also said the hotel was central but… Read Full Review

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Lowcostholidays.com's Comment

Written on: 02/05/2015

Hello,

We're so happy to know that you find our website easy to navigate and user friendly and you're satisfied with our service. Great that the hotel met most of your expectations and you've spent a great time in Lisbon - is such a lovely place for a break. Thank you for your feedback; we'll pass this on.

Warm regards,
lowcostholidays

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“Didn't know what to expect for the price!”

Written on: 02/05/2015 by DTTRichardson (1 review written)

As the whole holiday only cost £550 we realy did lower our expectations. However there were positives and negatives in this holiday to Malta. The negatives were that the bedrooms were generally run down though for the main part clean. The dirty bit was the bath silcom sealing which was very badly infected with fungus and the attempt to repair that on previous occasions was a disaster, hence we never used the bath or shower the whole time we were there.Secondly the TV never worked from day one… Read Full Review

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Lowcostholidays.com's Response to DTTRichardson's Review

Written on: 02/05/2015

Hi,

Thank you for your feedback. I'm sorry that the hotel didn't met your expectations, but it's great to hear that despite this your stay was pleasant and I hope you have some good memories from your holiday.

Best regards,
lowcostholidays

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“Good service. All went well.”

Written on: 02/05/2015 by Simzor1 (2 reviews written)

The service was good and everything went well though I must add on arrival we were due to embark on a coach with only four stops. Instead we were put on a crowded coach which took us nearly two hours to get to Fuengirola Beach. Disappointed because we paid for a coach with only four stops. Apart from that all went well Fuengirola Beach was as enjoyable as always and had a lovely stay. Nothing we didn't like once we got there… Read Full Review

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Lowcostholidays.com's Response to Simzor1's Review

Written on: 02/05/2015

Hi,

I'm happy to hear that you're satisfied with our service and the whole process went seamless. Thank you for your feedback - I'm sorry about your issue that you had with Resorthoppa - this is not the type of service we expect from our suppliers.. Please let us know via button ’contact via email’ if you want us to take a look closer to this case. I hope that despite of this the rest of your stay was great.

Best regards,
Milena

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“Fantastic team”

Written on: 02/05/2015 by vgThompson239 (1 review written)

Hi had a very good experience with lowcostholidays. Right from booking. All including flight ,hotel, airport drop & pickup was arranged very well. I don't hesitate to recommend lowcostholidays to my friends Overall very good service… Read Full Review

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Lowcostholidays.com's Comment

Written on: 02/05/2015

Hello,

I'm so happy to hear that your satisfied with our service and the whole process went so smoothly for you. Thank you so much for your lovely comment and all this recommendations.

Kind regards,
lowcostholidays

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“Great value ”

Written on: 02/05/2015 by Holden67 (1 review written)

We booked a package holiday to Malaga and got a fantastic deal! It exceeded our expectation!… Read Full Review

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Lowcostholidays.com's Comment

Written on: 02/05/2015

Hello,

I'm very happy to hear that you're so satisfied with our service and you've made a great deal with your holiday in Malaga. Thank you so much for your kind comment!

Best regards,
Milena

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“Excellent ”

Written on: 02/05/2015 by Hastings101 (1 review written)

Excellent value for money. Hotel room and staff very good… Read Full Review

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Lowcostholidays.com's Comment

Written on: 02/05/2015

Hello,

I'm glad to know we could give you a great deal and you booked your holidays with us. That's important you were pleased with the hotel and the staff, as accommodation is important to fully enjoyed the holiday. Thank you very much for the highest rate you gave us!

Kind regards,
lowcostholidays

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“Halley Apt Benidorm”

Written on: 02/05/2015

We had booked Levante Club Apts in January but were told 10 days later that these apts were overbooked. You asked if we would take Halley Apartment instead not telling us that this is full of Stag and Hen parties at this time of year. Very noisy (we don't mind some noise, we are all on holiday!). Wouldn't recommend these apts for families although their website says it is 'family friendly' - it has a children's pool!!! and it certainly doesn't rate 3 and half stars.........Towels and toilet… Read Full Review

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Lowcostholidays.com's Comment

Written on: 02/05/2015

Hi,

I'm very concerned to hear about the issues you faced and also I'm sorry that the hotel didn't meet your expectations. We aim to provide to best service and make our customers pleased, so I'd like to sincerely apologise for your inconvenience. Your opinion is important to us, so I'll pass you feedback onto the relevant department.
Despite of that, I hope you had a nice time away.

Warm regards,
lowcostholidays

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“low cost holidays”

Written on: 02/05/2015 by Tannerm102 (1 review written)

I booked with low cost as they were offering the best price on the hotel I wanted to visit. The web site is easy to use and I was kept informed by e-mail at every stage. This is the second time of booking and would definitely use again… Read Full Review

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Lowcostholidays.com's Comment

Written on: 02/05/2015

Hello,

Thank you for your comment. I'm glad to hear you found the great deal with us and our website was easy to navigate, so you can book your holiday. Thanks for coming back to us and can't wait to see you again!

Best regards,
lowcostholidays

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“Excellent value for money”

Written on: 02/05/2015 by Monicaz294 (1 review written)

Return flights Edinburgh/Malaga plus B+B at the Villa Flamingo Hotel in Nerja Combining outward flight with Ryanair & return with Norwegian resulted in best combination of flight timings and price. Was able to utilise public transport to/from airport. Hired own car at Malaga from Bmetcarhire - Super was met at arrivals and taken to car in minutes (no queue) Nearly new I20 £83/week with no fuel or ins hassle. Villa Flamingo hotel in Nerja was fairly central (about 15 min walk to balcon) hotel… Read Full Review

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Lowcostholidays.com's Comment

Written on: 02/05/2015

Hi,

It's a real pleasure to read so nice words! I'm happy to know we could give you this great deal and you spent relaxing time in Spain. That's important that the flights, the hotel and the car lived up your expectations.
I hope Malaga made you impressed as it's a unique place.

Many thanks,
lowcostholidays

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“Hilton sharks Bay”

Written on: 02/05/2015

Had a wonderful holiday. Lovely hotel. Food was really nice. Rooms were cleaned every day. The only problem is the beach is down some steep steps and very small crammed with sun beds , so it is very 'cosy'. The staff are very friendly and helpful. The swimming pools need attention… Read Full Review

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Lowcostholidays.com's Comment

Written on: 02/05/2015

Hi,

It's great to hear you were so pleased with your holiday and that the hotel met your expectations. I'm glad you enjoyed the your room and the food was good.
I hope that despite that the beach was not large, you had lots of wonderful experiences! Thank you for your positive feedback.

Kind regards,
lowcostholidays

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“No communication”

Written on: 02/05/2015 by 232Stiles (1 review written)

Requested a room in main hotel with balcony room we received was awful we did get moved but as we were only there for 3 nights and we arrived 5 hours late due to flight problems we didn't need the hassle The hotel told us that no requests had been made by low cost holidays. We received a letter through our hotel door telling us the pick up time for the taxi for our return flight unfortunately this was wrong we contacted the taxi firm and told them but they said that was the time they had been… Read Full Review

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Lowcostholidays.com's Comment

Written on: 02/05/2015

Hi,

I'm really sorry to hear about the issues you faced. There was some unpleasant misunderstanding, so let me sincerely apologise for that. I can assure you that as we're trying to provide the best service, that's definitely not our standard practise.
If you want us to investigate that for you, please send us an email with all the details and your booking reference using 'contact via email' button at the top of the page.
Once again I apologise and I hope, that despite of that, you had a relaxing time away.

Warm regards,
lowcostholidays

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