Lowcostholidays.com Reviews - www.lowcostholidays.com

★★★★☆
3.9 / 5
81.1% of users recommend this

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Note from Review Centre 

Review Centre understands that between the 28th July 2011 and September of the same year Low Cost Holidays was offering customers £25 in exchange for positive reviews on our site. As an independent and unbiased consumer review site  soliciting of positive reviews goes against everything we are striving for, and so we feel it only right to share this information. 
Low Cost Holiday actively monitor these pages and do regularly comment on reviews to try and assist their customers. Please understand that all comments are moderated by Review Centre manually and as such there can be delays in comments going live, particularly over the weekend.
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“It's Lowcost arrangement to must see amazing places!”

Written on: 28/07/2014 by Miya49 (1 review written)

At the beginning everything went well with the bookings until left to the so called no frills Airlines and their pedantic fairs and charges etc. Please fly to your chosen destination using normal Airlines etc. The English speaking welcoming guide was missing on arrival....we didn't like. We met the Guide on our way home.... We liked. Thank you… Read Full Review

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“Great call centre service”

Written on: 28/07/2014 by KillianWren90 (1 review written)

After a lot of searching I found the best price for our family holiday on the lowcostholidays website. Having a few problems booking online I called the call centre who were fantastic. Very knowledgeable advisor who gave extremely efficient service. He advised us without trying to upsell, I really felt treated as an individual. Very happy and would definitely use again… Read Full Review

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Lowcostholidays.com's Comment

Written on: 29/07/2014

Hi,

We are happy to hear that you have a great experience with us. We really appreciate your feedback and look forward to you booking with us again. We hope you have a good holiday.

Kind Regards
Toni

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“Amazonas Apartments, Crete”

Written on: 28/07/2014 by McMillan209 (1 review written)

I booked a last minute holiday to Agia Pelagia in Crete on my own. Really didn't know what to expect and was delighted with the apartment, which was basic, but had everything I needed, overlooking a sweet garden and had its own delightful pool. All run by Felix and Maria, who couldn't have been more hospitable. The beach was 5 minutes walk away was just lovely - small and unspoilt, with plenty of tavernas right around it and supermarkets nearby. (I had fantastic calamari at a restaurant called… Read Full Review

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“Moroccan Magic”

Written on: 26/07/2014 by 362McGuire (1 review written)

We booked through this company to go to Morocco which is a muslim country and it was Ramadan so choosing a Low Cost holiday company you would think might be dodgy but to the contrary. Everything was smooth, oh, except they did fail to advise there is a tourist tax to be paid to the hotel on arrival. However, I would have no hesitation in recommending them to anyone. Have used them before and would definitely use again as no one could beat their prices… Read Full Review

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Lowcostholidays.com's Comment

Written on: 28/07/2014

Hi,

Thank you for your feedback, we are glad to here that you had a positive experience with us and you enjoyed your holiday. In regards to room tax, I do apologise that you were informed about this before your travelled. I can look into this for you if you wish, if you can supply me with a reference number?

Kind Regards
Toni Johnson

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Julesey's Comment

Written on: 31/07/2014

Hi , my booking ref. was 6681959. Don't want to get anyone into trouble but feel it would have been nice to have been told at time of booking instead of finding out myself on ithe internet. When I rang, your operator advised me it wasn't up to them to inform me as they didn't have enough details on tourist tax (i.e. how much it would be) which I find quite bizarre?
However, it wasn't a fortune, so nothing was spoiled. Many thanks

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“Excellent Holiday and Best Price Available”

Written on: 25/07/2014 by Jaydaf124 (1 review written)

Low Cost Holidays were able to arrange the flight and hotel that I was going to purchase separately which meant it was technically considered as a holiday which gave me the protection I would not have got by booking myself separately. Not only that they also managed to offer a better combined price, so all round a much better deal. I had no problems it was perfect and all as described. Great holiday and I will check with them first next time… Read Full Review

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Lowcostholidays.com's Comment

Written on: 26/07/2014

Hi there

That's great to hear, I'm glad that we were able to provide you with value for money and that you had a good holiday.

We look forward to helping you with your next holiday!

Stephen

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“DO NOT BUY YOUR HOLIDAYS WITH THIS AGENCY!!!!! ”

Written on: 24/07/2014 by DAXL13 (1 review written)

PLEASE READ!!!!! I will attach you my mail i wrote to lowcostholidays. I've never received an answer!!!!!! You can see how incompetent they are: Dear Lowcostholidays, Me and my boyfriend wanted to enjoy some days together in a beautiful island. As we are a student and a young worker, we were searching for cheap holidays. Through the internet, we found your agency and were very pleased in the great proposals you offer. We booked a hotel together with a flight on the 21st of July (see… Read Full Review

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Lowcostholidays.com's Response to DAXL13's Review

Written on: 25/07/2014

Hi there

I am sorry for your experience, your email was sent late yesterday afternoon. As it is peak season for holidays, we receive many emails and we have to deal with them in the order we receive them, as this is the fairest way for customers. Your issue is being dealt with and we will be in touch as soon as we can.

Kind regards

Stephen

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“Great first holiday! NO REGRETS!”

Written on: 23/07/2014 by Sianaa18 (1 review written)

This was my first holiday away with friends after we finished all our exams and I do not regret it one bit! It was very straight-forward and easy to book, the flights are very affordable and very much recommended. I was wondering if it was too cheap to be true but I came back from holiday two days ago and must say, you get the same advantages as everyone else, just much cheaper! My next group of friends will definitely be booking with lowcost for our next holiday… Read Full Review

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Lowcostholidays.com's Response to Sianaa18's Review

Written on: 24/07/2014

Hi there

That's fantastic to hear! I am really pleased that you and your friends had such a good time and we look forward to you booking with us again in the future.

Thanks

Stephen

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“Simple and flexible booking”

Written on: 22/07/2014 by mick1966 (1 review written)

I found the site to be both the cheapest for the hotel we wanted (selected from TripAdvisor) & most flexible (ability to choose any dates and any airport). Note that you have to pay upfront for most of the overall price, which I assume is why the prices are lower… Read Full Review

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Lowcostholidays.com's Response to mick1966's Review

Written on: 22/07/2014

Hi there

Thank you very much for your review and we hope that you have a great holiday!

Stephen

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“excellent value holiday”

Written on: 21/07/2014

I booked a week in Lanzarote with Low cost holidays. Excellent value, website had plenty information, booking was straightforward and easy to complete. I will book with them again and have recommended them to several people… Read Full Review

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Lowcostholidays.com's Comment

Written on: 22/07/2014

Hello there

Thank you for your feedback, we're really pleased that you're happy with your experience with us and hope that you have a fantastic holiday!

Stephen

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“Shambles”

Written on: 19/07/2014

We paid for our holiday in Feb only to be advised 3 weeks before we were due to travel in July that our hotel had been changed, due to "events beyond their control". Our original hotel was still being offered on their web site, so we challenged this to be told the web site is not "live". The hotel we were offered although the same star rating did not have the same standard of facilities. It had been considerably cheaper when we booked so we felt disadvantaged by this change, however due to the… Read Full Review

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Lowcostholidays.com's Comment

Written on: 21/07/2014

Hello there

I am sorry to hear about this, if you email us, the team will get back to you as soon as possible.

Kind regards

Stephen

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“Disgraceful company ”

Written on: 18/07/2014

I will never use LowCostHolidays ever again. After 2 attempts to book a holiday with them I found the company to be a joke. Tried booking the holiday, after completing all the steps - card details etc their website crashed. Although I understand that this can happen I was astonished to receive a call from the office the following morning to inform me that they have accepted the payment (no confirmation email was sent to me) but that they could not locate which flights I was on. I was supposed… Read Full Review

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Lowcostholidays.com's Comment

Written on: 21/07/2014

Hello

I am sorry to hear of your experience. If you email us, we can look into this for you. Please note that it can take up to 28 days to respond to complaints.

Kind regards

Stephen

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“Always best for hotels”

Written on: 17/07/2014 by IXXB (1 review written)

Great company and always great deals on hotels. Would definitely use again and never had any issues… Read Full Review

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Lowcostholidays.com's Response to IXXB's Review

Written on: 21/07/2014

Hello there,

I am glad that you have had a good experience with us and thank you very much for your comment!

Stephen

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“To scared to book!!”

Written on: 17/07/2014 by Sammae (1 review written)

I have just found a holiday on the site that I would have liked to book but am now thinking twice after reading alot of the reviews on here. Is the price going to really be as stated on the site?? to unsure so will start looking on other sites I think......Sorry Lowcostholidays but the reviews do you no justice, thank god I read reviews on your site before going ahead with the booking!!… Read Full Review

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Lowcostholidays.com's Response to Sammae's Review

Written on: 21/07/2014

Hello there

The vast majority of our customers experience no problems booking a holiday with us. When you book a holiday with us online, you have to confirm that you have read the terms and conditions before you are able to confirm your booking. I would urge you to read the terms and conditions, as the answer to many of the most common customer queries are answered there.

If you do book a holiday and have any concerns, we will always help.

Kind regards

Stephen

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Sammae's reply to Lowcostholidays.com's Comment

Written on: 21/07/2014

Thanks for getting back to me but I have now booked with another company

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“click and go”

Written on: 17/07/2014 by 326Prince (1 review written)

Low Cost Holidays, Is safe, fast and easy to use to book your holiday. I would highly rate it. It is for those who want to just get away without those expensive holiday extras. If it's a luxury holiday your looking for I wouldn't recommend it, it is what it reads in the title 'Low cost holidays'… Read Full Review

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Lowcostholidays.com's Comment

Written on: 17/07/2014

Hi there

Thank you very much for your feedback, we are very grateful! I am glad that you are happy with our service and we look forward to assisting you with you next holiday.

Kind regards

Stephen

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“"WHAT WE QUOTE IS NOT WHAT YOU PAY"”

Written on: 16/07/2014 by Davew1960 (1 review written)

I have been having nightmare with them !! After checking out lots of holiday company's we decided to book with lowcost holidays .com because they were the cheapest by approx £100 so we booked and Paid in full for a trip to Tenerife with my family on lowcos t holidays .com on the Wednesday night ! the next morning they sent me a Email asking for £185.00 more as the cost of the flight had increased from what they quoted on the web site ! I have tried complaining but they said "I believe… Read Full Review

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Lowcostholidays.com's Response to Davew1960's Review

Written on: 16/07/2014

Hi,

I am sorry for your experience but the company has acted within the terms and conditions that you agreed to before you booked your holiday. We do have our terms and conditions available at the time of booking and on our website. If you book online, you have to verify that you have read and accept these terms and conditions before you make a payment, otherwise you cannot book a holiday. If you book through a call center, these terms are read out to you at the time of booking and this is confirmed by the call center agent, that you understand and accept these conditions. Our calls are also recorded.

We understand that you are unhappy that we have acted within the terms and conditions that you agreed to and we do sympathise but we cannot treat customers differently, or that would be favoritism and we treat all of our customers equally.

You were blocked on Facebook, because you broke the house rules and spammed the same link and text approximately 20 times in a very short space of time. Some of your posts have remained untouched, as we encourage customers to be vocal and honest. There is a variety of positive and negative feedback on our wall. The 20 or so duplicate posts were removed.

I hope that this offers some clarification.

Kind regards

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“stressed down to wrong information received”

Written on: 14/07/2014 by karen2702 (1 review written)

I travel in a weeks time & only have a booking reference and airline information minus any flights number.I tried to check in on line for 2 days solid with no joy.Called low cost holidays who said don`t worry to find out my info as gone to aviation to be sent out in the post!! Never heard of this happening and most of the operators don`t either as i have been twoing & throwing now for about 3weeks.Low cost holidays have not given me any answeres to why this is happening,just my documents will… Read Full Review

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Lowcostholidays.com's Response to karen2702's Review

Written on: 16/07/2014

Hi,

I am sorry about your experience so far. Review center does not allow us to post links or email address but if you private message us on Facebook, along with your booking reference number and a summary of any issues, we will get back to you as soon as possible.

Many thanks

Stephen

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“Easy, cheap and great - what more can I say!”

Written on: 14/07/2014

This is the first time I have ever tried online booking for a holiday - and not going "full package" through a tour operator - and I have to say i am extremely impressed with Lowcostholidays. Booking was easy, I booked the flight, was given information on available hotels, and when I booked the information I received was clear and concise and quick. I would definitely used the company again - and I would definitely use the airline (Ryanair) again too… Read Full Review

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Lowcostholidays.com's Comment

Written on: 16/07/2014

Hello there

Thank you very much for your feedback, we really appreciate it!

Kind regards

Stephen

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“holiday in portugal 2014 ”

Written on: 13/07/2014 by Clivewilson (1 review written)

stumbled onto Low cost holiday website and was very pleased with the help from agent and the price of our 5* holiday. Transfers all arranged - no problems there. All went extremely smooth from booking to return home… Read Full Review

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Lowcostholidays.com's Response to Clivewilson's Review

Written on: 16/07/2014

Hello

Thank you for taking the time to leave a review, we are very grateful and are pleased that your holiday was a success.

Kind regards

Stephen

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“ABSOLUTE NIGHTMARE”

Written on: 13/07/2014 by fyDickinson192 (1 review written)

Ok where do I start........so I booked a city break to Amsterdam on lowcost holidays website at a price I was happy with, it all seemed fine. Until I received an email saying that our flights didn't process and to give them a call. I did straight away, customer service are like programmed robots on the phone that you cannot understand! So they tell me my flights have gone up even though I booked them at a certain price, they went up by 80euro. It might not seem like alot but that's not the… Read Full Review

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Lowcostholidays.com's Comment

Written on: 16/07/2014

HI there

I am sorry about your experience so far. Review center does not allow us to post links or email address but if you private message us on Facebook, along with your booking reference number and a summary of any issues, we will get back to you as soon as possible.

Kind regards

Stephen

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“Do not trust them”

Written on: 13/07/2014 by Carlosk136 (1 review written)

Tried to book to go to Portugal in October, however for some reason the Lowcost web page was playing up. I then phoned them up and made the booking vis a Lowcost agent. Whilst I was able to get the dates , flight and hotel I wanted, I was concerned that insurance had been added to the price, even though I said I had my own annual insurance. I requested. Shared shuttle but was booked on a personal one. I asked for early check in and late check out, only to find that I had both late check in and… Read Full Review

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Lowcostholidays.com's Comment

Written on: 16/07/2014

Hi there

I am sorry about your experience so far. Review center does not allow us to post links or email address but if you private message us on Facebook, along with your booking reference number and a summary of any issues, we will get back to you as soon as possible.

Kind regards

Stephen

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