Lowcostholidays.com Reviews - www.lowcostholidays.com

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“The worst after sale service ”

Written on: 03/08/2015

The hotel was ok, no shuttle bus to the beach (reception kept saying bus was broken, however it was soon obvious that there were simply not enough people staying in the hotel). Therefore, we had to buy tickets for city buses and again were ripped off by reception(charged twice as much for weekly tickets than they are really cost in the city center). The only positive thing about hotel was a big supermarket near by. The price promise is complete nonsense, we booked with lowcostholidays although… Read Full Review

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“straight forward and no issues”

Written on: 03/08/2015 by CatherineJohnston441 (1 review written)

First time customer. All straight forward and all well explained. No problem at all. Very useful and friendly advice on the phone. Will use lowcostholidays again. Thank you… Read Full Review

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“Easy, fantastic, hassle free!”

Written on: 03/08/2015 by Helen100 (1 review written)

Would book again through low cost! Everything went perfect!!… Read Full Review

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“Sol costa Daurada”

Written on: 03/08/2015

We had a fantastic one week half board stay. Booked for a great price. Hotel is very clean, food is good and most staff are friendly and helpful. Rooms are slightly small when there are tour people in them and short of storage space… Read Full Review

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“Excellent hotel”

Written on: 03/08/2015 by Chrissie264 (1 review written)

We have just got back from Benidorm, Hotel Terralta, we had an excellent holiday, hotel very clean, rooms very spacious, would benefit from a mirror in the bedroom as sharing a mirror is not ideal, friendly staff, pool and amenities very good, some days the food was a little same old same old, but still enjoyable, we are planning to go back with family next year, if you are looking for a peaceful, relaxing holiday then this hotel is ideal. Very good value for money. Would definitely recommend… Read Full Review

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“Untrust worthy”

Written on: 03/08/2015

My partner and I booked a reasonably priced holiday to Orlando and went with low cost holidays due to them having the hotel we wanted. After booking with low cost holidays I read reveiws about how they would then ring you putting up the price. I deceided to ring low cost and ask them about this as I had received no confirmation after 24hours. The rep on the phone promised me the price I was quoted is what I would pay and used the words even if the flight goes up by a thousand pounds we will… Read Full Review

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Lowcostholidays.com's Comment

Written on: 03/08/2015

Hello,

I'm so sorry to hear that this happened and appreciate the stress it would have caused you.
I understand that you feel you were misled in your dealings with us? If you could please send me some more details via the 'contact via email' button at the top of the page, I'd like to investigate this matter. Please include your booking reference in the email and put FAO Wade in the subject.

Thanks a lot,
The lowcostholidays Team

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“easy, reliable and cheap”

Written on: 03/08/2015 by JasleneKelleher (1 review written)

we have used low cost several times, always a good holiday easy and efficient. customer service is good if you need to book extras like disabled help etc would use again… Read Full Review

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Lowcostholidays.com's Comment

Written on: 03/08/2015

Hi,

I'm really glad to know that you've booked with us few times already and you're satisfied with the service and offer we provide. Thank you for your kind comment - your satisfaction means everything for us!

Kind regards,
lowcostholidays

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“Hotel”

Written on: 03/08/2015 by 445Smith (1 review written)

I was more than happy with the service i received from Lowcost holidays.I booked last minute as a single traveller and the price i paid was excellent. However, the hotel was under staffed and out of the 4 bars available, only 2 were open. The pool side bar had 2 staff and the only bar available after 6pm was manned by 1 person. The All Inclusive drinks package was very poor unless you drank Beer, vodka, ouzo, brandy,tea and coffee. The queue wait times were unacceptable whether you were… Read Full Review

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Lowcostholidays.com's Comment

Written on: 03/08/2015

Hello,

I'm glad that you're satisfied with the service we provide - we're always aimed to give the best care to our customers so it's really good to hear that it suits you.

Thank you very much for taking time to share your experience with us - if you could provide us the name of the hotel in the comment below we will be able to pass your feedback on.

Hope that nonetheless you brought a lot of nice memoires from your holiday!

Kind regards,
lowcostholidays

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“Good value holiday”

Written on: 03/08/2015 by CremeEgg1 (1 review written)

Easy to use website and flexible search criteria. We found an all inclusive holiday for 4 which was excellent value for money. The reviews and photographs of the hotel were accurate. My only complaint was not being able to pre-book seats on the airplane until 60 days before my holiday. Good communication and emails throughout the booking and paying process. I paid an deposit initially and they sent me an email to let me know once the balance was due. Easy payment via the website too… Read Full Review

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Lowcostholidays.com's Response to CremeEgg1's Review

Written on: 03/08/2015

Hi there,

I'm really pleased to hear that our website is easy to navigate and informative for you and you have chosen the best option for your perfect time. It's also nice to know that you're happy with the service we provide.
Due to the credit card charge is the fee which is applied from your bank side and I'm truly sorry for the inconvenience.
It's a great news that we will assist you with your next trips!

Best regards,
lowcostholidays

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“Issues with sewage”

Written on: 03/08/2015

Stayed here before, and love the place! Paid £300+ to upgrade to a bigger room this time. Room was amazing, but the smell was awful. The end of the corridor we needed to go down to get to room 297 smelt really bad, and the main living area of our accommodation smelt really bad. We ended up living in the bedrooms and balcony only, only managing to run through the main parts. We reported this to the cleaner, and reception staff. The cleaner kept spraying air freshener, but that didn't last… Read Full Review

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Lowcostholidays.com's Comment

Written on: 03/08/2015

Hello,

I'm truly sorry that you faced some issues during your stay. If you want us to take a closer look into this case please contact us by 'contact via e-mail' button with your reference number, name of the property and details of the case - then we will be able to investigate this for you. Hope that despite this unpleasant circumstances you were able to spent some nice moments away.

Best regards,
lowcostholidays

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“fabulous hotel”

Written on: 03/08/2015 by lisa3266 (1 review written)

We booked a hotel only through low-cost holidays and it was everything and more that advertised. The hotel was spotless, the staff friendly and the food was great. The booking process was easy and I got an email to remind me when I had to pay the balance. The only thing I would have liked was the cost of the extras like the air conditioning and safe which we paid for separately… Read Full Review

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Lowcostholidays.com's Response to lisa3266's Review

Written on: 03/08/2015

Hi there,

I'm really glad to know that the hotel was so great and you had such a pleasant time there. If you could provide us the name of the hotel we will be able to pass you feedback on. Thank you for taking time to share your experience with us.

Best regards,
lowcostholidays

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Lisa3266's reply to Lowcostholidays.com's Comment

Written on: 03/08/2015

The Kaan hotel, calis, Turkey

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“Lake Garda is stunning”

Written on: 03/08/2015 by lpol (1 review written)

Spent a week with my daughter at Hotel Enrichetta in Desenzano, Lake Garda and had a wonderful time! Very helpful and friendly staff, plenty of choice for breakfast and clean rooms .the showers could do with updating but that wasn't enough to spoil the holiday, stunning views across the Lake from the rooftop sun terrace and only a 3 minute walk to the beach. Would happily recommend this hotel to anyone..suitable for couples and families alike… Read Full Review

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Lowcostholidays.com's Response to lpol's Review

Written on: 03/08/2015

Hi there,

Thank you so much for taking time to share your holiday experience with us. I'm so pleased to know that your time away in Italy was so pleasant and you've spent great holiday there. Hope that you've brought nothing but delightful memories from your time away!

Warm regards,
lowcostholidays

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“Everything went to plan”

Written on: 03/08/2015 by 209Coleman (1 review written)

Booked with lowcost holidays and as usual everything went to plan, easy access to manage my booking kept informed of any changes would use again well done… Read Full Review

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Lowcostholidays.com's Comment

Written on: 03/08/2015

Hello,

I'm so glad to know that you've booked with us before - thank you for choosing us! Great that you find our system helpful and efficient. Can't wait to assist you with the next amazing trip!

Kind regards,
lowcostholidays

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“not at all impressed. poor service”

Written on: 03/08/2015 by martwilde (1 review written)

After being debited the full amount for an all inclusive package holiday, we were then emailed later that night to be told we couldn't have those flights -but the rest of the holiday was fine! As I booked it on a Saturday, I was then told I couldn't have a refund til a banking day ie Monday. And then it could take upto 5 working days to process. By which time my holiday time off from work would have run over. Basically, my money was tied up with them. I couldn't afford to book another holiday… Read Full Review

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“Simple booking process, everything as planned. ”

Written on: 03/08/2015

Really easy to make the online booking and print necessary documents. All very simple and everything went to plan. Very good value for money… Read Full Review

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Lowcostholidays.com's Comment

Written on: 03/08/2015

Hi there,

Thank you so much for your lovely feedback - I'm really pleased to hear that everything went for you without fuss and you've found the suitable option for your trip with us.

Best regards,
lowcostholidays

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“easy and satisfactory”

Written on: 03/08/2015 by Cooke346 (1 review written)

The online forms were easy to follow and the information supplied was excellent and informative. I would use lowcost holdays again and recommend them to others. Thank you for a very enjoyable experience… Read Full Review

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Lowcostholidays.com's Comment

Written on: 03/08/2015

Hello,

Great that the booking process went seamless for you and you find our website efficient. Thank you very much for the recommendations and hope to see you soon again!

Warm regards,
lowcostholidays

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“Superb holiday!”

Written on: 03/08/2015 by 458Spence (1 review written)

Not used lowcost holidays before however I would certainly use them again-everything we asked for when it was booked was fulfilled and we had no worries throughout our holiday. Top resort, top prices - top travel agent… Read Full Review

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“Benidorm .”

Written on: 03/08/2015 by DanielaMaher (1 review written)

Was very impressed with the lady we dealt with .she was very friendly and helpful .no problem from start to finish .we booked package .flights,baggage,trsnfers and apartment .all went well .I have recommended you to my friends .we will definitely use u again ,can't wait for my next holiday… Read Full Review

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Lowcostholidays.com's Comment

Written on: 03/08/2015

Hello,

It's so nice to know that one of our Agents was so helpful during the whole process and support you while booking your perfect time away. I'm glad that the experience with us was so pleasant and thank you so much for the recommendations and great review.

Warm regards,
lowcostholidays

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“RUBBISH”

Written on: 03/08/2015

I MAKE THE FOLLOWING COMMENTS WITHOUT PREJUDICE I booked a hotel from low cost holidays via trivago. At a time closer to departure i received an e mail telling me i could not stay at my chosen hotel and given the option of a cheaper hotel in the same area.it was made clear that my only choice was to take the option or a refund. Any one can advertise and sell expensive hotels at a cheaper rate than there competitors and at some time before departure change the hotel for a cheaper hotel where… Read Full Review

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“Not any problems !! ”

Written on: 03/08/2015 by Makenzieb203 (1 review written)

Very easy to use website. Excellent flights and hotel, close to Sagrada Familia, metro service. Hotel big room, clean, friendly staff… Read Full Review

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Lowcostholidays.com's Comment

Written on: 03/08/2015

Hi,

Great to know that you find our website friendly and easy to navigate. I'm glad that your time in Barcelona was so pleasant and you are satisfied with your hotel and location. Thank you for your review!

Best regards,
lowcostholidays

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