Lowcostholidays.com Reviews - www.lowcostholidays.com

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“Spain ”

Written on: 07/03/2015 by BlazeHamilton (1 review written)

Did not like two different flight booking. Would have preferred Easyjet for both. Southend airport was not offered but would be first choice,this would deter me from future bookings. Asked for half board ,operator could have advised full as it was only a few euro more and not 12.95 per day. Staff helpful in assisting on line booking for Easyjet. Overal good value for the holiday… Read Full Review

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Lowcostholidays.com's Comment

Written on: 09/03/2015

Hello,

Thank you for your feedback. I'm very sorry about your feelings. However its nice to hear that your overall experience about our service was good.

Kind Regards,
Magda

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“Rome City Break”

Written on: 07/03/2015

For the price,this was unbeatable,Hotel in the area we wanted,clean,comfortable with a good breakfast included(Not something that is an automatic inclusive in Roma) Handy for all travel requirements and close enough to City Centre without being noisy.Plenty of good restaurants close by. Flight out-Easy Jet,Fine Return flight-Norwegian Airlines a little problem with supplied travel documentation,but that isn't the fault of LowCost. All in all,Superb!… Read Full Review

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Lowcostholidays.com's Comment

Written on: 09/03/2015

Hello,

I'm very happy to hear that you had such a great deal with us. Rome is amazing city! I hope that you have a lot of good memories.

Best Regards
Martyna

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“4 weeks in tenerife.”

Written on: 07/03/2015 by ArturoPiper (1 review written)

Had a lovely 4 weeks in tenerife. Booked it through Low cost holidays and and could not fault all the arrangements they made for me, And i would recommend anyone who is thinking of booking a holiday, Give them a try . You will not be disapointed… Read Full Review

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Lowcostholidays.com's Comment

Written on: 09/03/2015

Hello,

Thank you in advance for your recommendation. So happy you enjoyed your time on this beautiful island. I hope you brought many nice memories back home with you!

Warm regards,
Ania

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“Rome ”

Written on: 06/03/2015 by 37Sawyer (1 review written)

Great hotel no problem with flights or transfers everything as booked very happy great holiday easy website to look for different possibilities of cities… Read Full Review

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Lowcostholidays.com's Comment

Written on: 09/03/2015

Hi,

Thank you very much for your review and positive words about the website. I'm happy you enjoyed your stay in the Eternal City. Have a lovely afternoon.

Warm regards,
Ania

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“Several great holidays with Lowcost Holidays.”

Written on: 06/03/2015 by calmick (2 reviews written)

We've booked several holidays through lowcost holidays and every holiday booking was easy and went through with out a problem. I'm don't find computers the easiest of things to get on with but every step is easy to follow and there is no completed jargen. We book lowcost holidays because that is what we want, we don't expect 5* hotels at the prices we pay but all of the hotels we have stayed in have been fine. Ok not the most modern and up to date decor but very clean and all the staff have… Read Full Review

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Lowcostholidays.com's Response to calmick's Review

Written on: 09/03/2015

Hello,

Thank you for your five star review over lowcostholidays. I'm glad that you find the website accessible and your overall feeling about services we offer is positive.

Kind regards,
Ania

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“Sharm El Sheik”

Written on: 06/03/2015 by Ignaciot81 (1 review written)

Accomodation was good but not what was expected, the room was not superior, our room had no tea or coffee facility which until the last day we didn't realise every other room did, the wi fi was terrible, there was no international calls available & the animation team was very poor, however the food was good, the staff were good and the hotel overall was clean and maintained… Read Full Review

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Lowcostholidays.com's Comment

Written on: 06/03/2015

Hello,

Thank you for choosing lowcostholidays. I'm sorry hotel hasn't fully met your expectations. Regardless, I hope the rest of your trip went smoothly.

Regards,
Agata

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“Tenerife ”

Written on: 06/03/2015 by Olive350 (1 review written)

Flights brilliant and both ends on time monarch and Thomson Shuttle good had to wait an hour at the beginning of trip due to waiting for group that had been detained at passport control Hotel Isla bonita in Costa adeji was clean food good staff lovely however rooms are a little tired and need of a refurb also bathrooms smelt of drains in the morning reported it to reception they tried there best to resolve it bought air freshener !!! The entertainment wasn't the best I've seen even though… Read Full Review

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Lowcostholidays.com's Comment

Written on: 06/03/2015

Hi,


I’m really sorry to hear that you weren’t fully satisfied with our transfer service. Your feedback is important for us and I’m apologizing for any delays.
Regardless, I am really happy to hear that the rest of the holidays went smoothly.

Warm regards,
Agata

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“Beautiful island of Madeira”

Written on: 06/03/2015 by 162Crawford (1 review written)

Fantastic holiday in Madeira, the hotel (Aqua Natura, in Porto Moniz) was simply amazing with views from every room over the Atlantic Ocean. Having our own balcony meant that we could enjoy the sunrise/sunset over the ocean. Great spa facilities for a small hotel, available 24/7 whenever you want. Didn't use the massage facilities as there simply weren't enough hours in the day! Small group of staff, some with multiple roles, meant that everyone was familiar very quickly and they were beyond… Read Full Review

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Lowcostholidays.com's Comment

Written on: 06/03/2015

Hi,

Thank you for your kind words!
I’m delighted to hear that you are so happy with our service, we are always aiming to provide our customers the best choice of hotels and do appreciate your feedback.

Warm regards,
Agata

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“A small sting in the tail!”

Written on: 06/03/2015 by rogerg9 (1 review written)

Just adding this further comment: Since found out that my telephone call I had to make to you as per your on line instruction due to your web site crashing on me during the final payment process I have been charged £3.20 re your 0844 number! In these circumstances with you knowing it was issues at your end you should offer to call people back immediately at your cost?… Read Full Review

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Lowcostholidays.com's Response to rogerg9's Review

Written on: 06/03/2015

Hello,

Thank you for your comments. I am sorry that you have faced slowdown on our website. We are trying to make booking process as smooth as possible, however sometimes we cannot predict technical issues.

I hope that clear things out for you.
If you need a hand with anything I will be more than happy to help.

Warm regards,
Agata

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“Try speaking to someone”

Written on: 06/03/2015 by Bibasmith (1 review written)

Easy to book. However when my flight info was emailed to me - said no baggage. My price breakdown clearly states baggage price - so trying g to get in touch with someone to confirm??? Near impossible - ggggrrrrr… Read Full Review

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Lowcostholidays.com's Response to Bibasmith's Review

Written on: 06/03/2015

Hi,

Thank you for contacting us. I'm sorry that this situation happened. Please let me know your booking reference, using the 'contact via email' button on the top the page, so that I can pick it up for you and check details of your flight.

Warm regards,
Agata

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“Very helpful staff great value for money....enjoyed my...”

Written on: 06/03/2015

Very helpful staff great value for money....enjoyed my holiday and will book again… Read Full Review

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Lowcostholidays.com's Comment

Written on: 06/03/2015

Hi,

Splendid to know that you had good experience with us and we are always happy to offer wonderful time away for you and your friends.
Can't wait to see you again!

Regards,
Agata

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“We chose the Waldroff hotel as it is convenient for us...”

Written on: 06/03/2015 by Poole173 (1 review written)

We chose the Waldroff hotel as it is convenient for us to go to The Middle Temple… Read Full Review

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Lowcostholidays.com's Comment

Written on: 06/03/2015

Hi,

Thanks for your kind words! I'm happy to hear that the hotel you chose for holidays met your expectations.

Regards,
Agata

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“Alta Apartments Tenerife (North)”

Written on: 06/03/2015 by AriellaSampson1980 (1 review written)

Alta Apartments were in fantastic location for beach, lido and all amenities. Apartment was extremely large and clean with balcony overlooking the pool. No climbing the 200 steps to hotels on hill. Maid service was excellent called every day to make beds and change towels etc and all staff very pleasant. … Read Full Review

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Lowcostholidays.com's Comment

Written on: 06/03/2015

Hello,

I’m glad to hear that you are so happy with our services. We do our best to make your holiday as good as they can be. Thank you for your feedback.

Warm Regards,
Agata

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“Staggered payment option”

Written on: 06/03/2015 by aaHamilton375 (1 review written)

Very happy with the service however would use the site more if the payment could be made over a period of time… Read Full Review

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Lowcostholidays.com's Comment

Written on: 06/03/2015

Hello,

Thank you for your positive review.
Just to let you know that the amount taken during the booking process depends on the components of the booking.That is why it can vary significantly.

I hope this clears things up for you.

Regards,
Agata

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“always excellent service”

Written on: 06/03/2015 by tgCollier40 (1 review written)

from the start of the booking experience right through to your transfer to the transfer back to the airport everything goes like clockwork every time we book… Read Full Review

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Lowcostholidays.com's Comment

Written on: 06/03/2015

Hi there,

Thank you for your positive review.
I’m delighted to hear that you are so happy with our services, we are always aiming to provide our customers the best care.

Regards,
Agata

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“Worth the money! Very easy to book.”

Written on: 06/03/2015 by KeyonMatthews487 (1 review written)

Everything was smooth, no head aches at all. I booked the holiday very quick on my mobile, got the email with all the details. Pretty simple and very cheap. Totaly recomend this app… Read Full Review

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Lowcostholidays.com's Comment

Written on: 06/03/2015

Hi,

I'm really happy to hear that your booking process went smoothly and you enjoyed our mobile app. Thank you for your recommendation!

Kind regards
Martyna

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“Brilliant Thanks”

Written on: 06/03/2015 by Thomsonvu155 (1 review written)

Easy to book, Lots of choice and very helpful if needed Thank -You… Read Full Review

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Lowcostholidays.com's Comment

Written on: 06/03/2015

Hi,

Thanks for your kind words!
I am really happy to hear our service lived up wit your expectations.

Warm regards,
Agata

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“Our hols in Tenerife”

Written on: 06/03/2015 by Randall428 (1 review written)

Fantastic holiday, hotel fabulous, food no complaints at all, staff at hotel can't do enough to please you, would go back again without doubt. … Read Full Review

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Lowcostholidays.com's Comment

Written on: 06/03/2015

Hello,

That's so nice to hear that you enjoyed your stay in Tenerife. This place is beautiful! We look forward to welcoming you back again in the future.

Warm Regards,
Magda

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“Good at sales, not so good at customer services”

Written on: 05/03/2015 by GreysonBarton311 (1 review written)

I booked over the phone salesperson was brilliant, however when I couldn't get my holiday vouchers for flight etc to print off my computer, I got no help what so ever from customer services, in fact I was fobbed off on the three occasions I rang. I have booked my next holiday with a different company who are more than willing to help with any queries. Lowcostholidays had lost my custom… Read Full Review

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Lowcostholidays.com's Comment

Written on: 06/03/2015

Hi,

I'am happy hearing that you found our website friendly.
I’m really sorry that you weren’t fully satisfied with our customer service. Your feedback is important for us.

Warm Regards,

Agata

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“Great first experience with lowcostholidays!!”

Written on: 05/03/2015 by Dbcseven (1 review written)

This is my very first time I book a holiday trough lowcostholidays, After I tried to book and pay online unsucsesful few times I decided to call and make my booking over the phone, It was a lady who helped me and arranged my entire holiday, what a shame I can't remember her name as I could mention her lovely and helpful service. I've also received several emails helping me and remind me the dates and times, flights where cool and the bungalow we rented very clean and very warm and helpfull… Read Full Review

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Lowcostholidays.com's Response to Dbcseven's Review

Written on: 06/03/2015

Hi,

First of all I'm sorry your website experience was not perfect.
I am delighted hearing our phone service met your expectations during the booking process. We are always aiming to provide our customers the best care.

Warm regards,
Agata

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