Lowcostholidays.com Reviews - www.lowcostholidays.com

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“VERY GOOD SERVICE”

Written on: 29/06/2014 by Isaias84 (1 review written)

VERY GOOD SERVICE. EASY TO USE. WOULD RECOMMEND TO ANYONE… Read Full Review

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Lowcostholidays.com's Comment

Written on: 30/06/2014

Hello there

Thank you very much for the feedback, we're glad that you've had a good experience!

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“General Holiday Comment”

Written on: 29/06/2014 by 1959Rooney (1 review written)

Hotel was fare to moderate, rooms clean, Malta was fine lots to see with good diving. But not for starters and be careful on company used. I was fine found good diving instructor and guide to make dives fun. Plenty to do but would need air conditioning in room. Climate very humid you need to escape when sleeping. Plus don't get bus from airport, would need taxi on arrival over two hours getting dropped off… Read Full Review

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Lowcostholidays.com's Comment

Written on: 29/06/2014

Hello
Thank you for your feedback on your holiday to Malta. I am glad you got a chance to experience the diving there. In regards to the transfer, was it booked through us or was the bus a service offered at the airport upon arrival? Thanks, Annie

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“Excellent service”

Written on: 29/06/2014 by Maryjane251 (1 review written)

Couldn't fault the chap I spoke to, he was very helpful. We had about 4 separate conversations and he called me back each time to save my bill? I didn't feel under pressure to book the hol quickly without having time to digest things like prices and times. He was in no rush which made me feel comfortable. I finally booked my holiday thank you!… Read Full Review

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Lowcostholidays.com's Comment

Written on: 30/06/2014

Hello there

Thank you for taking the time to leave a review. We are pleased that you had a good experience with us and we hope that you have a fantastic holiday!

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“Booking”

Written on: 29/06/2014 by KayleeLove (1 review written)

Very easy to book on website… Read Full Review

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Lowcostholidays.com's Comment

Written on: 30/06/2014

Hi there

Thank you for your feedback, I am glad to read that the website was easy to use for you and I hope that you have a great holiday!

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“Cheap and hassle free”

Written on: 28/06/2014 by Lcarter7 (1 review written)

Booking with low cost holidays was incredibly easy. I chose my flight and hotel, and the website allowed me to flick through different dates to find the cheapest options and combinations. Once chosen and booked, all the relevant documents for flights, hotel and transfers were emailed in one attachment, which meant I could print everything I needed in one go. Couldn't have been better! Feedback to improve: like on sites such as skyscanner, you should include and option to select dates and… Read Full Review

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Lowcostholidays.com's Response to Lcarter7's Review

Written on: 30/06/2014

Good morning

Thank you for your constructive feedback, we really appreciate it. I am pleased that you have been impressed with us so far and I hope that your holiday is perfect!

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“santa ponsa holiday”

Written on: 28/06/2014 by kevinharley69 (1 review written)

I flew with easy jet which was good the resort was great the weather lovely the hotel which we stayed in was good except for the first two days the hotel was called holiday apartments the stag and hens spoil it from Friday to sunday overall the experience with lowcost holidays is very good the one thing I would say is the bus the bus trip takes far to long we were off the plane in no time at all cases came off quickly and on to the bus the we had to wait for 40 miniutes for someone who in fact… Read Full Review

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Lowcostholidays.com's Response to kevinharley69's Review

Written on: 30/06/2014

Hello

Thank you for your feedback, we are glad that your experience with us was a good one and we look forward to assisting you with your next holiday!

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“Highly recommend ”

Written on: 28/06/2014 by Olaco (1 review written)

I have booked my hotel on this site, and though thier payment process for deposit was not clear, and by mistake I paid deposit 3 times but when I call them, their staff were very helpful and accommodating. He told me that he will cancell the two bookings and give me a refund. They are true to thier words and give me refund after a week. And, they will respond on your email for any complaints. I would recommend this site to any friend to book a holiday. It was recommended to me as well by my… Read Full Review

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Lowcostholidays.com's Response to Olaco's Review

Written on: 30/06/2014

Hi there

Thank you for your review, I am pleased that everything turned out ok and I hope that your holiday is a great one!

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“Marbella Experience”

Written on: 28/06/2014 by AlissaHudson459 (1 review written)

Flights, apartment and transfers all worked well. The Sultan Club apartments were large and had everything you would need. Downside bar closed at 10.30 and there was no entertainment. The reason I mention those things is that when I phoned lowcost holidays before I booked the agent did not seem to have any more information on any of the accommodation than was on the website so was of little assistance to me in choosing a place to stay. But the location and apartments themselves were very… Read Full Review

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Lowcostholidays.com's Comment

Written on: 30/06/2014

Hello there

Thank you for your review, I am happy that you were pleased with the location, though I am sorry that you were not provided with more information. This is not the norm for lowcostholidays and I do hope that you will give us a second chance!

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“Third time in last 12 months”

Written on: 28/06/2014 by McConnellmr431 (1 review written)

Third booking in 12 months never a problem , great website , and cheap prices. Everything on time and transfers were superb , brand new coaches and spot on pick up time .Will always use low cost holidays… Read Full Review

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Lowcostholidays.com's Comment

Written on: 30/06/2014

Hello there

We are very happy that your experience has been a good one yet again! Here's to the next holiday!

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“Easy,Safe & reliable Travel Agent”

Written on: 28/06/2014 by Kinure (1 review written)

we have booked the same Hotel with Lowcost holidays,in the last six weeks. We stayed in 'The Roc Flamingo Hotel' in Torromolinas. We went first for 8 days in may,& enjoyed it so much we booked again with Lowcost holidays for 10 days in June, The hotel is in the centre of Torromolinas, they have a free shuttle bus to bring you to the beach, the staff were the nicest we have come across for a long time, there is a lovely friendly atmosphere in the hotel. In May there was a lot of retired Spanish… Read Full Review

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Lowcostholidays.com's Response to Kinure's Review

Written on: 30/06/2014

Hello there

I am so pleased that you have been impressed enough to book two holidays in so short a space of time! We look forward to assisting you with your next holiday.

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“Excellent Holiday Company”

Written on: 27/06/2014 by Schroederty168 (1 review written)

We have recently returned from a holiday we booked via low cost holidays and I have nothing bad to say. Low cost were a pleasure to deal with and met our requirements very well, we booked our holiday after looking at lots of places and when we were booking the man we had been talking to recommended extra stuff for us to add to our package which we had not considered, this worked out really well for us on our holiday and saved us money in the long run.I have used other companies over the years… Read Full Review

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Lowcostholidays.com's Comment

Written on: 30/06/2014

Hi there

Thank you for your kind words and we look forward to helping with your next holiday!

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“Disappointed”

Written on: 27/06/2014 by Annq92 (1 review written)

We were very very disappointed and upset with low cost holidays and would never do business with them again we booked a holiday in Spain for June this year booked the flight and accommodation via their website only to discover that they charged us 32 euro for paying with credit card. I realized that I made a mistake here so attempted to cancel but was told that I would lose my deposit of 800 euro, bearing in mind that this was last January . The holiday was lovely but no thanks to LCH as… Read Full Review

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Lowcostholidays.com's Response to Annq92's Review

Written on: 29/06/2014

Hello there,
Sorry to hear about the experience you had in regards to the charges made. I can look into this if you like to see if the surcharge was in error? Do you have a booking reference for it?
The hotel may not have heard of Lowcostholidays, because we are an agent and go through third party suppliers and it is them who directly make the booking. Some of the hotels we provide are not through third party suppliers and we deal with them directly, it depends which one you go to. I hope that clears that query up. In regards to the charge, please email with your booking details and contacts so that I can investigate this for you. Thanks, Annie.

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Matopd's reply to Lowcostholidays.com's Comment

Written on: 30/06/2014


Thank you for your reply however it does not really answer or clarify any of my queries . I was told quite clearly that 32 euro charge applies to all credit charge bookings and when I



Attempted to cancel shortly after booking I was told that I would lose 800 euro even though this was months before the holiday in June , I would like to think that we are fair and reasonable minded people but this I believe was totally unacceptable

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Lowcostholidaysrippedmeoff's Response to Annq92's Review

Written on: 25/10/2014

Please join our campaign on Facebook and share your comments on Lowcost holidays ripped us off - make everyone aware of how bad this company is and how it treats its customers so poorly - thanks

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“transfers to hotel”

Written on: 27/06/2014 by lynn55 (1 review written)

We landed at the airport, got on the transfer bus and it soon filled up leaving only 2 seats, no air conditioning, but we sat there waiting and waiting then a young girl from the back of the bus went to see what the hold up was she could speak their language) on her return she said the driver was waiting for another flight to arrive to fill his bus (2 seats) we waited but then it just got too hot and people were just leaving the bus and getting taxi's the children were far too hot so in the end… Read Full Review

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Lowcostholidays.com's Response to lynn55's Review

Written on: 29/06/2014

Hello,
This is not very good to hear at all, I am really sorry that you have experience this with our transfers. This is not the sort of service we hope to provide. Please may you send me your booking reference number with a brief outline, or this comment copied in, of your experience and then we can look into what happened and see if we can give you any money back. Once again I am really sorry about this and hope that we can find a suitable solution for you very soon. Thanks, Annie.

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“Superb!!”

Written on: 27/06/2014

No hassle booking , great hotel and really looked after. Couldn't have asked for anything more. Will be booking next trip with low cost :)… Read Full Review

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Lowcostholidays.com's Comment

Written on: 27/06/2014

Hi there

I am pleased to read that your holiday is everything you hoped for and that we could contribute to it's success! We look forward to helping you with your holiday next year.

Stephen

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“Took £6000 and refused to honour the holiday”

Written on: 27/06/2014 by ethan9482 (1 review written)

Have used them a few times and on the most recent occasion I tried to book at trip to the US through their site, it crashed and the booking failed. Despite me contacting them and them checking the card to make sure it had not been authorised they continued to take payment, 3 times without my authority. They can't explain how they did it. Was told I would get a refund which I did however it was for the wrong amount. They will not reimburse the charges from the bank as they say they have… Read Full Review

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Lowcostholidays.com's Response to ethan9482's Review

Written on: 27/06/2014

Hello Ross

I am deeply sorry for your experience with us so far and I hope that the situation is resolved as soon as possible. We usually have positive feedback from our customers and we pride ourselves on this. Going by the feedback we have from our customers, I can assure you that your situation is most unusual and not at all common. By reading your review, I can see that you have our contact details

Stephen

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Ethan9482's reply to Lowcostholidays.com's Comment

Written on: 27/06/2014

Unsurprisingly I have tried to contact you already. Whilst I appreciate you taking to time to reply to online reviews to defend the company, the time could perhaps be better spent rectifying the problem and returning my money.

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Lowcostholidaysrippedmeoff's Response to ethan9482's Review

Written on: 25/10/2014

Please join our campaign on Facebook and share your comments on Lowcost holidays ripped us off - make everyone aware of how bad this company is and how it treats its customers so poorly - thanks

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“great company to book with. This is my third time of...”

Written on: 27/06/2014 by Sarahbarrett99 (1 review written)

Brilliant company to book with.Great day flights. Great hotel. Fantastic location. I stayed at the Floresta hotel in Lanzarote. My third holiday with low cost holidays and it won't be my last. Will book again with them. Fantastic… Read Full Review

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Lowcostholidays.com's Response to Sarahbarrett99's Review

Written on: 27/06/2014

Good morning

Thank you so much for your kind words, I am really happy that we could contribute towards making your holiday a success! We look forward to giving you the same service for your next holiday!

Stephen

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“First time user”

Written on: 27/06/2014 by Efrain321 (1 review written)

I recently booked my holiday and after looking online i decided to ring and got speaking to an agent who was very helpful. As this is my first foreign holiday away with my kids i was a bit anxious and he really helped me choose a place that was most suitable for my family. He asked me the ages of my kids and what we wanted from our holiday. He also got me a better price which i was delighted with. It was very easy to use the website and it was just as easy to get through on the telephone and… Read Full Review

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Lowcostholidays.com's Comment

Written on: 27/06/2014

Good morning

I am really pleased to hear that you have received such an excellent service from us. Thank you for using lowcostholidays and I hope that your holiday is perfect for you and your kids!

Stephen

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“Lots of choice”

Written on: 27/06/2014 by ClaudiaNielsen (1 review written)

There were plenty of choice on flight times and accommodation and really good prices… Read Full Review

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Lowcostholidays.com's Comment

Written on: 27/06/2014

Good morning

Thank you kindly for your high praise, we really appreciate it. I hope we can help you again the next time you're looking for a holiday!

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“Holiday June 14 ”

Written on: 27/06/2014

Had a great time in Benidorm .Never been before was worried about going in to apartments El Faro No need to worry they were clean basic but an amazing view we were on the 15th floor but no need to worry lift had air conditioning and worked all the time 5 Mins from the beach very nice walk to old town .Bus stop just outside the apartment to take u in to new town of course had to go as I love the TV programme All in alli would defo recommed lowcost holidays and the aboe holiday for a relaxing… Read Full Review

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Lowcostholidays.com's Comment

Written on: 27/06/2014

Hello there

Thank you for taking the time to leave a review for us! I like your inspiration for visiting Benidorm and I am glad that you had such a good time. We are looking forward to helping book your next holiday.

Stephen

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“excellent value and service”

Written on: 27/06/2014 by LarissaWebb (1 review written)

My friends and I have just returned from croatia. The holiday was good value and easy to book. The accomodation was in a good location with clean rooms and good facilities. This is the second time I have used low cost and will certainly use them again… Read Full Review

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Lowcostholidays.com's Comment

Written on: 27/06/2014

Hello there

Thank you for your repeat custom and for taking the time to leave a review, I am pleased that the accommodation was to your liking and we look forward to serving you again!

Stephen

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