Lowcostholidays.com Reviews - www.lowcostholidays.com

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“good service”

Written on: 06/01/2014

Found everything to be up to scratch- stayed at the Amarante Garden Palms and had booked the all-inclusive option for the whole party (5 of us) however we’d been charged for 6. I didn’t realise that I’d been billed for this but luckily with low cost holidays you have to print all booking confirmations out so I had the evidence of my booking. Spoke to customer services who were helpful and received a refund shortly after I got back. Apart from this hiccup the holiday was lovely and will be… Read Full Review

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Lowcostholidays.com's Comment

Written on: 08/01/2014

Hello there,

Thank you for taking the time to write this review for us.

I am very happy to hear you and your party had such a lovely trip. I do apologise for the initial hiccup and am glad that it was all resolved on your return.

Hope you'll be coming back to us for your next trip.

Kind regards,

Aidan.

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“fantastic!”

Written on: 06/01/2014

as a bit of an adrenaline junkie I discovered chile with LCH & im so happy I did! stayed at the happy house hostel in the capital Santiago which had everything I needed for a base as I spent most time outside exploring. I recommend the free guided tours of the town, go horseback riding in the mountains and go hiking! flights were good.. transfers were good. very satisfied with the service.TRY A TERREMOTO- U WONT REGRET IT!! thanks so much- it was only due to your cheap prices that I was able… Read Full Review

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Lowcostholidays.com's Comment

Written on: 08/01/2014

Hello there,

Thanks for taking the time to write us this awesome review!

Really glad to hear we played some part in that adventure! Will definitely make sure to try a Terremoto if I ever make it there myself!

Kind regards,

Aidan.

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“holiday to crete”

Written on: 06/01/2014

A very good service . fast to book . easy all in one place hotel flighta and transfers at a good price. The site was very easy to use… Read Full Review

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Lowcostholidays.com's Comment

Written on: 06/01/2014

Good afternoon,
Many thanks for writing this review. Its always great to hear when people have had a positive experience with our website. Thats exactly what its supposed to be; easy, informative and holidays at a great price.
I wish you a happy holiday.
Regards, Mary

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“Very Good Customer Service”

Written on: 06/01/2014

Had trouble with booking on line, so rang sales team. Someone assisted me with booking the hotels I required and was very helpful… Read Full Review

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Lowcostholidays.com's Comment

Written on: 06/01/2014

Good afternoon
I am sorry that you had a little trouble online, but our agenst are only a phonecall away and it seems they were able to find your perfect holiday.
Many Thanks for the review.
Regards, Mary

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“Hotel Benidorm Centre”

Written on: 05/01/2014 by BrendaMurla (1 review written)

The hotel was very clean, the staff were very helpful and pleasant. We really enjoyed our stay there. The Gala dinner on Christmas day was superb, we had a 7 course meal with as much wine as we required and Cava.The meals for the rest of our stay were very good with lot`s of choices. The hotel is situated in a very good area, convenient for the shops, bars, restaurants and the beach, also it is only a five minute walk in to the old town of Benidorm. We would definately recommend the hotel and… Read Full Review

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Lowcostholidays.com's Response to BrendaMurla's Review

Written on: 05/01/2014

Good afternoon,
It sounds as if you had a fantastic Christmas.
We are pleased that your holiday was successful and that the Hotel ticked all the right boxes.
Its also great to hear that you would recommend to your friends and family.
We have some fabulous deal at the moment to suit all tastes.
Why not book for next Christmas?
Regards, Mary

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“Real People”

Written on: 05/01/2014

Started well locating accommodation I wanted at best price I could find on web. I then experienced issues actually confirming booking so phoned their helpline (0800 number). The operator I spoke to was very helpful, sorted everything out for me & I ended process v happy… Read Full Review

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Lowcostholidays.com's Comment

Written on: 05/01/2014

Good afternoon
I am sorry that our online system did not work for you, however our staff are always on hand to ensure that the holiday you want is booked with no fuss and in in a friendly and professional manner.
Many thanks for your positive comments.
Regards, Mary

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“helpful staff”

Written on: 05/01/2014

I tried to book my weekend in Barcelona online but it didn't work so I rang up and was helped to find my holiday by the friendly staff who also stuck to the insurance quote I had online even though the rate had changed. We couldn't remember what the hotel was called but we were helped through descriptions until we found it and now we are looking forward to our trip. e even get transfers to the hotel which makes the whole thing so much less stressful ! Can't wait :) … Read Full Review

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Lowcostholidays.com's Comment

Written on: 05/01/2014

Good afternoon
Thanks for your great review.
I am sorry that your online booking didn't complete but we have an amazing team at the other end of the phone and it seems like they have sorted this out for you without any fuss.
I hope you enjoy this and other future trips with us.
Regards, Mary

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“1st time user”

Written on: 04/01/2014

The booking process was simple to use but fell at the last hurdle :( Spoke to a customer rep and he sorted things out and the confirmation emails arrived within minutes. Great service! I will be using Lowcost again in then next couple of weeks for the next trip… Read Full Review

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Lowcostholidays.com's Comment

Written on: 05/01/2014

Good afternoon
I am sorry that your online booking did not complete but we know that we have a fantastic team of agents that will make this process very easy over the phone for you.
I am glad that you managed to get the holiday you wanted and I look forward to you booking with us for many years to come/.
Regards, Mary

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“New Customer First Booking”

Written on: 04/01/2014 by SSFG (1 review written)

I am a new customer to Low Cost Holidays. I have just booked 2 forthcoming holidays with Low Cost Holidays for the first time - one over the telephone and one online. So far so good, documentation looks professional and contains all information required. During the telephone booking they couldn't match price of flight elsewhere so I just booked accommodation and transfers with them. The representative telephoned me back and was very helpful. There was a long wait on the telephone for 2nd… Read Full Review

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Lowcostholidays.com's Response to SSFG's Review

Written on: 05/01/2014

Good afternoon
Its always good to have new customers and we sincerely hope your forthcoming trips will be memorable ones.
There are rare occasions where we may not be able to match the flight prices and this is why our approach to bookings is a flexible one.
Many Thanks for the review.
Regards, Mary

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“great service every time”

Written on: 04/01/2014

used them 5 times in 3 years and each time never had any problems - great service and have even had money off a booking as I had to call helpline as my online booking was going very slow - great service every time… Read Full Review

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Lowcostholidays.com's Comment

Written on: 05/01/2014

Good afternoon,
Thanks for your positive review.
Its nice to know that we have loyal customers that continue to be satisfied by our great value holidays and our first class agents.
Regards, Mary

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“Good ”

Written on: 04/01/2014

I have booked with low cost holiday before,it is good value for money,the hard work has been done by sourcing the best flight and a choice of hotels to choose from .will recommend this… Read Full Review

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Lowcostholidays.com's Comment

Written on: 05/01/2014

Good afternoon
Many thanks for your review.
Its great to hear from customers who have booked more than once that the service remains as good as always.
I am pleased that you found the Holiday for you at the price you wanted.
Regards, Mary

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“Flights, transfers and Holiday booking”

Written on: 04/01/2014 by Sandravanrooyen (1 review written)

The booking on lowcostholiday.com went exactly according to plan. I rang the office for advice and they were very helpful. The service is superb… Read Full Review

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Lowcostholidays.com's Response to Sandravanrooyen's Review

Written on: 05/01/2014

Good afternoon
Thank you for this review, its always fabulous to see that we have achieved exactly what we aim for which is
great holidays at great prices and we are very proud of our Customer Services team who offer friendly advice.
Thanks for the review.
Regards, Mar

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“Ease of use of online booking”

Written on: 04/01/2014 by Trilark (1 review written)

The web site was easy to use and informative. All the documentation was clear and easy to use.The prices were also good. The only problem I have is that I used you as you were a UK company and ABTA bonded = is this not so now you are Spanish where protection is very poor? This will make me hesitate before booking our trip to Thailand later in the year. Bob… Read Full Review

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Lowcostholidays.com's Response to Trilark's Review

Written on: 05/01/2014

Good afternoon,
You can have confidence when travelling with lowcostholidays.com. We have been successfully trading for 10 years. We are proud to say that we have 2 million happy customers every year! And those customers can continue to book with us safe in the knowledge that we have full financial protection arrangements as required by European law.
We are established in Spain. Spain, just as the UK does, has financial protection requirements for travel companies. We comply fully with those financial protection requirements. We are licensed with registration no. AVBAL636 and as part of the provision of financial protection arrangements, we have provided a Surety Insurance.
Our financial protection arrangements mean that, in the unlikely event that we become insolvent, you will either be refunded the cost of any packages which you have booked with us but which you are unable to take because of our insolvency or if you are overseas on your package holiday you will be repatriated. Because you are booking packages with us when you book a flight plus accommodation we will make alternative arrangements for you should the flight or accommodation provider become insolvent
I hope this puts your mind a little more at ease.
Mary

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Trilark's reply to Lowcostholidays.com's Comment

Written on: 06/01/2014

I am glad to hear I have protection in all Europe. We will be booking later in year when Thailand has settled down a bit.

Bob

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“Customer service”

Written on: 03/01/2014 by Taxfordy (1 review written)

Had a problem booking online,was given phone number to explain the problem,spoke to a gentleman,could not be more helpful,I have never used lowcostholidays before,but you have got off to great start,looking forward too holiday,give him a pay rise cheers… Read Full Review

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“Always good value, helpful and friendly”

Written on: 03/01/2014

Currently have two holidays booked with Low Cost Holidays! Usually the cheapest on line and always helpful on the phone. Willing to research the best combinations and deals. Would definately use Low cost again to book a holiday. … Read Full Review

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Bogustos43's Comment

Written on: 03/01/2014

had my first holiday with low cost at christmas ,we had no problems ,with either the flights or transfers to and from hotel ,a very enjoyable holiday ,I found low cost very efficient and helpful ,I hope to book with them again very shortly ,

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Lowcostholidays.com's Comment

Written on: 05/01/2014

Good afternoon,
Thanks for the review.
This is exactly what we want, the best deals with the best prices. We are glad that you have selected one of our amazing holidays and hope you continue to book with us.
Regards, Mary

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“Price change upon phone call”

Written on: 03/01/2014 by Robbie14 (1 review written)

Booked holiday to orlando over the phone having failed 3 times online, booked but cost had changed ,gone up £30, told online failed due to price change,rechecked price post booking and still advertised at £30 cheaper,left message on phone asking to be called back but am still waiting! Hope the rest goes better!… Read Full Review

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Lowcostholidays.com's Response to Robbie14's Review

Written on: 05/01/2014

Good afternoon
I am sorry that you have encountered a problem with our booking process. It is not our intention that you feel a little dissatisfied as we want to have happy customers.
It is very likely that the reason it failed was indeed due to a price change. We do endeavour to keep our system up to date as much as possible however at very busy booking times such as now, it is very common for the "no frills" airlines to increase their prices several times a day. It is possible that the price was still showing as less as until we receive the "feed" through with the prices we would not be able to update. I am sorry that you have had this experience and sur ethat your holiday will be a very positive thing.
Mary

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Robbie14's reply to Lowcostholidays.com's Comment

Written on: 06/01/2014

Thank you for the reply, the price is now updated online to what I paid,I understand that prices alter but it would save any confusion if the web page marked up the fact that it was under change before customers imputed lots of information prior to it defaulting ,which causes concern as to wether or not a holiday is booked or not.I hope the rest will all go ok.Thanks again for the reply it's good to see you are looking at comments.

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“Stuttered at first but got there in the end!”

Written on: 03/01/2014

Have used Lowcosthlidays before and have to say they are low cost! Found a holiday in Lanzarote and after checking with Trip Advisor I attempted to book online. Failed on multiple occasions when trying to pay but thought that might be because it was 8pm on New Years Eve. Give them credit where credit is due, I spoke to a representative on New Years Day and within 10mins I was sorted.....they even discounted as the price was higher than the online quote so they honoured this. Low cost holidays… Read Full Review

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Lowcostholidays.com's Comment

Written on: 05/01/2014

Good afternoon,
I am sorry that you had a problem with our online system but its great when a phone call can resolve all this and all of our agents are very experienced and will make the booking with minimum fuss.
We aim to offer great deals at a a great price and looks like we have managed to achieve this here.
Many Thanks for the review and hope you enjoy your trip.
Regards, Mary

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“SHUD B GOOD”

Written on: 03/01/2014

FOUND THE BEST DEAL TO CYPRUS. ALL COSTS ARE CHEAP AS YOU CAN GET AT THE MOMENT… PAID A LOT LESS THAN MY HOLIDAY TO CYPRUS LAST YEAR SHOULD HAVE USED LOW COST HOLIDAYS BEFORE OH WELL… STAYING AT THE MEDITERRANEAN BEACH HOTEL FOR A WEEK REVIEWS ARE GOOD.. CANT WAIT!… Read Full Review

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Lowcostholidays.com's Comment

Written on: 05/01/2014

Good Afternoon
Its great that you have discovered one of our great deals. Its our aim to offer great prices without skimping on the quality. Why pay more when you could pay less?
We hope that this will be one of many great price deals that you take with us.
Regards, Mary

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“Always great value!”

Written on: 03/01/2014 by Graham132 (1 review written)

I've just booked my latest trip through Lowcostholidays, my 5th or 6th booking with them in the last couple of years! Their website is easy to use & they always have a great choice of accommodation whatever your budget. I've always booked online & have never had a problem so I can't comment on their telephone service. I've yet to find better value on the net!… Read Full Review

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Lowcostholidays.com's Response to Graham132's Review

Written on: 05/01/2014

Good afternoon,
Its great to hear that you have used us so many times, this must mean that we are doing our job properly. We are offering some amazing deals at the moment and we are really pleased that you found yourselves one of these.
I would like to thank you for booking and hope you continue to do so in the future.
Regards, Mary

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“always good”

Written on: 03/01/2014

always had great holidays with this company. this time flew from Belfast to Turkey no delays stayed at the Fortuna Beach Hotel which was brilliant for food and drink and relaxation- not recommended for the adventurous types though!… Read Full Review

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Lowcostholidays.com's Comment

Written on: 05/01/2014

Good afternoon
Its great to hear that you are a loyal customer and we are very happy that this was another successful trip.
Its always good to know that we are doing what we set out to achieve which is give great holidays!
We hope you will continue to book with us again in the future.
Regards, Mary

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