Lowcostholidays.com Reviews - www.lowcostholidays.com

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“Holiday booking”

Written on: 26/01/2014 by 12qashqai (1 review written)

We travelled last year with low cost holidays And was getting ready to book again this year. Was experiencing difficulties trying to book online. I then spoke to a chap called Takis Christo who Spent best part of an hour but made sure our Holiday was booked. Well chuffed… Read Full Review

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Lowcostholidays.com's Response to 12qashqai's Review

Written on: 26/01/2014

We are sorry that you were initially unable to confirm your booing online BUT great that one of our agents helped to finalise the procedure for you. This is exactly why they are here; to make the booking process easier.
Enjoy your holiday and we hope to welcome you back in the future.
Mary

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“Good clear service”

Written on: 26/01/2014 by thecomet56 (1 review written)

I spoke to a rep to get help booking our holiday. He gave me clear easy to follow information and our holiday was booked in no time. I had used the website to check availability and prices and found it easy to find what I wanted. I always shop around before booking a holiday and found Lowcost to be competitively priced. I recommend that you take a look… Read Full Review

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Lowcostholidays.com's Response to thecomet56's Review

Written on: 26/01/2014

Good afternoon
I am happy to learn that our agent made the process smooth; we pride ourselves on having highly trained staff and their aim is to get you the best possible holiday at th best possible price with the least possible stress.
We know that our customers like to shop around BUT we are confident that ours deals are amazing.
Many thanks for booking with us and for taking the time to write this review.
Mary

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“Beware of booking”

Written on: 26/01/2014

Please please beware of booking any holiday with this company, I booked with an operator uk based very helpful and 100% confirmed that my wife and I would be 100% certain to be on our flight, that I would receive confirmation from India. I did receive confirmation that we could not get on the flight the following day. This is where the fun starts, I phoned India and after several tries to change my flight against my will, even asking me to drive to another airport 80 miles away, I would receive… Read Full Review

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Lowcostholidays.com's Comment

Written on: 27/01/2014

Good Morning,
I am sorry that you have not had a good experience with Lowcost holidays. This is not our intention; we just want to give you nice holidays!
When we book a flight we rely on the information being fed to us from the airline being 100% accurate. In busy booking periods such as now it is not uncommon fro several people trying to book limited seats and the press of the button being a fraction behind the others can mean that the booking has failed. Obviously when this occurs we always try to offer you an alternative and in your case as this was not suitable we will of course refund.
I am sorry that you had a problem with the payment being processed twice and we will indeed make sure this is rectified as soon as possible and if you want me to personally investigate this then please send your reference number to me.

Please note that ALL of our staff are English speaking and are highly experienced an the number that you would be caking is always a UK number.

Regards, Mary

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“Fantastic Experience”

Written on: 25/01/2014 by Kevcot (1 review written)

I phoned up and spoke to a representative who was very helpful and gave me up today's pricing on a holiday to Sharm el sheikh. He reminded me of all the things I needed and then quickly went through the booking with me. Excellent service. The website is also very clear and way to understand… Read Full Review

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Lowcostholidays.com's Response to Kevcot's Review

Written on: 26/01/2014

Good Morning
This is exactly what we aim for; the best deals with the least fuss and our agents are always there to help you arrange just that. I wish you a fabulous holiday and hope that you will continue to book with us for years to come.
Thanks for the review and don't forget to tell us about the holiday on your return.
Regards, Mary

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“tenerife january ”

Written on: 25/01/2014 by mariejune47 (1 review written)

absolutely great value for money. efficient service… Read Full Review

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Lowcostholidays.com's Response to mariejune47's Review

Written on: 26/01/2014

Good morning,
Thanks for the review, we are glad that all has gone to plan so far and we are sure you will have a great time.
Hopefully you found our prices highly competitive and that you will use us again in the future.
Mary

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“Fantastic experience all round!”

Written on: 25/01/2014 by HershelsGirl (1 review written)

I usually use another budget holiday website, but found low cost holidays and love the site. It's great how you can see exactly what you're getting and compare different flights at a glance. The competitor I've used in the past has you phone up and then you had to find prices for transfers on top of the holiday price (which are NEVER the same as they are on your search) I love how I can do it all online without having language barriers get in the way as my broad accent is something of a puzzle… Read Full Review

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Lowcostholidays.com's Response to HershelsGirl's Review

Written on: 26/01/2014

Good afternoon
Its always great to know that we have gained a new customer!
Thanks for the feedback on the website, we like to ensure that we offer the best deals for you at the best price and feel its important that any extras are always added as an additional component and charged for separately so that you get only what you pay for BUT equally important that you can book the whole thing with us, i.e. a "one stop shop" for all your holiday needs.
Don't worry about a broad accent we have people from all over the UK in our team and nothing has beaten us yet!
Have a great time and I hope that you will book with us again.
Regards, Mary

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“USUALLY A PERFECT EXPERIENCE BUT NOT THIS TIME”

Written on: 25/01/2014 by PollyWollyDoodlePop (1 review written)

I have booked three holidays through lowcostholidays and had no trouble whatsoever. This time, however, it would not let me book online as "one or more of our dates of birth didn't match" Match to what, I don't know. Fear not, we booked the same holiday for the same price over the phone and paid in full. All confirmations were duly received. However, the next day I received an email from AVRO (which, apparently, is something to do with Monarch Airlines) with an invoice attached for a… Read Full Review

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Lowcostholidays.com's Response to PollyWollyDoodlePop's Review

Written on: 26/01/2014

Hi there
I am sorry that you have not had a great experience on this booking, this is really not our intention, we just want to give you great holidays!
Avro are an agent who supply flights (mainly for Monarch) and normally when we book for you your payment would go directly to them. It is not normal for an invoice to be sent from them to the customer and this must have been an error on their part. This in itself is somewhat unusual as having been in the travel industry for a long time I know that they have an impeccable reputation of their service.
If you want me to look into this for you I am more than happy to do so and therefore could I just ask you to forward to me your booking reference number to onlineanswers@lowcostholidays.com
I would like just to put your mind at rest that your holiday has been booked properly and confirm your payment and try to restore a little faith that has been lost due to these unfortunate events.
regards, Mary

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“Website issues but able to book by phone”

Written on: 25/01/2014

I had used low cost holidays before as the website made it very easy to book. However on this occasion it would not let me book through the website. I entered everything several times and it always came up with an error at the final stage. I called the customer service number and was able to book over the phone however the price had gone up slightly. The lady explained the reason I could not book online was because the flight had gone up. However when I checked on the website the next day it… Read Full Review

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Lowcostholidays.com's Comment

Written on: 26/01/2014

We are sorry that you were initially unable to confirm your booing online BUT great that one of our agents helped to finalise the procedure for you. This is exactly why they are here; to make the booking process easier.
Because of the way we do our bookings i.e. that we use many different suppliers, it means that we can be subject to price changes and these are often in relation to the flights as we tend to use the "no Frills" airlines and as I am sure you are aware they can change prices several times a day. We do not over inflate our prices to cushion this but we do have to pass the cost on if this happens but we always tell you in advance, this is indeed the reason why some bookings could fail.
We try to ensure our website always reflects the true cost however this can be difficult to police.
Regards, Mary

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“Excellent Service”

Written on: 25/01/2014 by jhgaffer (1 review written)

Very clear and easy to navigate websites. Second time booking with lowcostholidays and they have delievered on the first occasion and expect the same again. Had to speak to service agent due to IT issue but very helpful and cleared up issue immediately. Only negative with website is not enough hotel reviews. … Read Full Review

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Lowcostholidays.com's Response to jhgaffer's Review

Written on: 26/01/2014

Good afternoon
We are sorry that you were initially unable to confirm your booing online BUT great that one of our agents helped to finalise the procedure for you. This is exactly why they are here; to make the booking process easier.
Enjoy your holiday and we hope to welcome you back in the future.
Mary

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“booking made easy”

Written on: 25/01/2014

just booked for a great holiday to benidorm grand bali,far cheaper than any online travel company so easy to book online staff fantastic,gose through every thing with you would recamend lowcost … Read Full Review

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Lowcostholidays.com's Comment

Written on: 26/01/2014

Good Morning
This is exactly what we aim for; the best deals with the least fuss. I wish you a fabulous holiday and hope that you will continue to book with us for years to come.
Thanks for the review.
Regards, Mary

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“by far the cheapest”

Written on: 25/01/2014

Compared to the last holiday I booked, lowcost are by far the cheapest, I’ve just booked a weekend break with my husband to Krakow staying at the Aparthotel Spatz which is recommended on the website. It cost around £60 in March for the two of us for 2 nights and looks fabulous, fingers crossed… Read Full Review

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Lowcostholidays.com's Comment

Written on: 26/01/2014

Good afternoon
Great Holidays at great prices, this is what we do!
We are pleased that you managed to bag one of our great deals and we are sure you will have an amazing time. Don't forget to tell us about it when you get back.
Thanks for the review and for booking with us.
Regards, Mary

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“the golfer”

Written on: 25/01/2014

just wanted to say that dealing with lowcostholidays is a doddle and i have been booking holidays with them now for around 5/6 years and never had any problems. they are ready to answer any questions etc about your booking and return your enquiries very quickly… Read Full Review

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Lowcostholidays.com's Comment

Written on: 26/01/2014

Good afternoon
We are always delighted to find that customers use us again and again as that tells us we are getting it right.
Thanks for your review and we hope to help you with many happy holidays to come.
Regards, Mary

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“Las Gallatas”

Written on: 24/01/2014 by hwullie (1 review written)

Really excellent holiday everything ran like clockwork flights transfers and hotel were all perfect. Hotel staff were particularly good and helpful when we had a problem with the electronic safe. Entertainment was ok food what was what you would expect from an all inclusive. All in all a really enjoyable break… Read Full Review

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Lowcostholidays.com's Response to hwullie's Review

Written on: 26/01/2014

Good afternoon,
Thanks for the review.
Its always good to know that your holiday ticked all the right boxes and hopefully we got you this for a great price too!
We hope that you will continue to book with us so we can find you other great holidays ion the future.
Regards, Mary

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“Great for price”

Written on: 24/01/2014

Just booked again for another holiday have been with low cost holidays for years and will not go by them even got my friends to book with them now and they see the difference of prices. Keep up the good work… Read Full Review

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Lowcostholidays.com's Comment

Written on: 26/01/2014

Good morning
Many thanks for your review. We are always happy to hear when people have a great holiday experience and indeed delighted when people return to us.
Great holidays at great prices are what we offer and we are glad to hear that you are happy to recommend us!
Regards, Mary

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“Great customer service”

Written on: 24/01/2014 by Lizzierob90 (1 review written)

After having a few issues with the website, I called low cost holidays to book our holiday. I spoke to someone really helpful, who sorted our holiday very quickly and even made me laugh through a rather stressful situation where I thought I'd booked my holiday 3 times (lol). I'd recommend using this company to book your holiday for budget accommodation but still with a friendly customer service. … Read Full Review

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Lowcostholidays.com's Response to Lizzierob90's Review

Written on: 26/01/2014

Good afternoon
We are sorry that you were initially unable to confirm your booing online BUT great that one of our agents helped to finalise the procedure for you. This is exactly why they are here; to make the booking process easier. This should be a pleasant, stress free and exciting procedure.
Hopefully we also sorted out the little over-booking issue without any fuss.
Enjoy your holiday and we hope to welcome you back in the future.
Mary

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“Great prices, choice and service! ”

Written on: 24/01/2014 by LauraEC (1 review written)

Having to book a weekend away for a friends wedding, I looked everywhere online for accommodation in Portugal. I quickly realised I couldn't beat lowcost holidays prices! Excellent service and the value is second to none! Thanks a million!… Read Full Review

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Lowcostholidays.com's Response to LauraEC's Review

Written on: 27/01/2014

Good Morning,
Thanks for the review.
We are glad that we could help you get to your friends wedding!
We do have some amazing deals at the moment and we are so glad that you discovered this.
Have a great trip away and hope the wedding goes well.
Take a look at us when you book your next trip.
Regards, Mary

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“Excellent ”

Written on: 24/01/2014

Found the website easy to use, excellent easy ways to book and look for the perfect holiday. Easy steps for looking and reviewing holidays, easy to locate areas to go to and resorts to stay. Loved everything about this site there's nothing to dislike will definitely use website again… Read Full Review

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Lowcostholidays.com's Comment

Written on: 27/01/2014

Good Morning
We are glad that you found our website easy to use to create your perfect holiday; this is exactly what we are aiming for!
I am sure that you were happy with the fabulous prices too.
Have a great holiday and don’t forget to tell us about it on your return
Thanks for the review.
Mary

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“FANTASTIC KNOWLEDGABLE AND AFFORDABLE”

Written on: 24/01/2014 by Leejohm (1 review written)

I had a very kind gentlemen who gave me information on the area and the hotel! Which was handy due to the fact I've never travelled to Lanzarote before! The price was very nice including all the extras! I didn't have to comprise On the dates I wanted to go! Never used lowcostholidays before but I would 100% use them again!!… Read Full Review

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Lowcostholidays.com's Response to Leejohm's Review

Written on: 27/01/2014

Good Morning
Thank you for taking the time to write this review.
I am very pleased that you were happy with your booking and am sure you got a great deal. We feel is important for all extras to be transparent so that you only pay for what you actually need.
Its always nice to get some feedback about our staff, as they are there to make your booking process easy, quick and stress free finding you the best price into the bargain.
I hope you have a great time and will book with us again in the future.
Regards, Mary

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“ Does exactly what it says on the tin!!!”

Written on: 24/01/2014

i have booked several holidays now with Lowcost holidays and i've never had a problem, you get exactly what you've booked! I've also found them to be significantly cheaper than travel agents and website is very easy to negotiate… Read Full Review

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Lowcostholidays.com's Comment

Written on: 27/01/2014

Good Morning
Great Holiday at Great Prices....what more can we say!
It always nice to hear from loyal customers who continue to use us year after year, this means we must be getting it right.
Many thanks for the review and I wish you a great holiday.
Regards, Mary

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“On phone people helped me to book with online rates”

Written on: 24/01/2014

Tried to book this holiday for a few weeks, noticed a prices going constantly up, as its during the school holidays, when telephoned in, the person i spoke was Leo, we went through the booking process and realized price went up by £200 for a party, so decided to find out why, however the reservations guy was very unhelpful in every way possible. Ended up doing the whole thing myself on line, however there was a problem with my payment, ended up calling them again,however the person that have… Read Full Review

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Lowcostholidays.com's Comment

Written on: 27/01/2014

Good Morning
We are sorry that you were initially unable to confirm your booing online BUT great that one of our agents helped to finalise the procedure for you. This is exactly why they are here; to make the booking process easier.
Because of the way we do our bookings i.e. that we use many different suppliers, it means that we can be subject to price changes although these are more often in relation to the flights. We do not over inflate our prices to cushion this but we do have to pass the cost on if this happens.
I am glad that you were able to secure a great price and hope you and your family have an amazing time.
Regards, Mary

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