Lowcostholidays.com Reviews - www.lowcostholidays.com

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“not given relevant informatiom”

Written on: 24/05/2015 by jacjovi (1 review written)

We original booked with Thomas Cook flight, but you changed us to a better time.departing with jet 2 coming home on Thomas Cook. You failed to tell us we had to print boarding passes for jet 2. Resulting in being charged £35 on departure and our party being split up into separate seats . We had a 3 year old with us.it was our grandsons 1st flight/holiday abroad.and we did not get to experience his excitement. Very dissatisfied… Read Full Review

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Lowcostholidays.com's Response to jacjovi's Review

Written on: 25/05/2015

Hello,

I'm really sorry to hear that you feel this way. The possibility we gave you was supposed to make you pleased, so I'd like to apologise for the issue faced. All the required information for the flight are included in your documentation at the bottom of the page about the flight. However I'd like to thank you very much for your feedback and I'll pass it on as we can use it to improve our service.
Once again let me apologise for your inconvenience and I hope that despite of that you and your family had a nice time away.

Warm regards,
lowcostholidays

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“Cabanas in Portugal.”

Written on: 24/05/2015 by cantbearsedtogetasifferentnameastheyrealltaken (1 review written)

Fantastic and relaxing holiday booked through low cost holidays. The resort is very quiet and you need to walk 10 minutes to the main village, but it is a very beautiful and friendly area. Very clean and we'll kept apartments with regular cleaning service. Recommended and absolutely no issues booking through low cost holidays again… Read Full Review

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Lowcostholidays.com's Response to cantbearsedtogetasifferentnameastheyrealltaken's Review

Written on: 25/05/2015

Hello,

I'm glad to hear that you had fantastic and relaxing holiday in amazing Portugal. Thank you for your feedback and recommendation! Can't wait to see in you again in the future.

Best regards,
lowcostholidays

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“NEW YORK, NEAR DISASTER!”

Written on: 24/05/2015 by Moserta440 (1 review written)

our holiday itself to New York was amazing. I booked through Low Cost holidays 10 months in advance for 5 nights for myself and a friend, received flight details and hotel details via email which I had to check to make sure all was correct, which it was. The day before our departure date I went into the airlines website we were flying with to check in online as you can only do this with this particular airline 24 hours before departure, to my horror the date they had for our return was a day… Read Full Review

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Lowcostholidays.com's Comment

Written on: 24/05/2015

Hello,

I'm sorry to hear that this has happened to you. I can imagine that this would have been disappointing for you and please, accept my sincere apologies. However it's good to know that everything was sorted and you've enjoyed your time in New York.

Kind regards,
lowcostholidays

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“Good reliable booking”

Written on: 24/05/2015 by QuentinRice26 (1 review written)

I prefer this to other sites where you can't book online. And the aftercare is also reliable. Had an issue with hotel once and it was solved with a lot of attention and I feel the costumer service is very important and helps me to book with confidence. … Read Full Review

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Lowcostholidays.com's Comment

Written on: 24/05/2015

Hello,

It's always a pleasure to read such a positive words about our company. I'm happy to hear that our service lived up your expectations. Thank you for your kind review!

Best regards,
lowcostholidays

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“Faultless holiday”

Written on: 24/05/2015 by Jelly2762 (1 review written)

Booked this holiday for an anniversary surprise Faultless from leaving Gatwick to arriving back 5 days later Have already used Low Cost Holidays before will definitely continue already booked for October… Read Full Review

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Lowcostholidays.com's Response to Jelly2762's Review

Written on: 24/05/2015

Hello,

Thank you foe choosing us again. I'm pleased to hear that your break went smoothly and I wish you a wonderful time on your October holiday.

Best regards,
lowcostholidays

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“Malta 2015 ”

Written on: 24/05/2015 by Kenzie126 (1 review written)

Great value for money holiday, we were treated very well and had a lovely time. Staff were very helpful at hotel and my only criticism was the plumbing in a few areas of the hotel had faults. Overall the value was super and we had a great time. Would definitely go back St Julians again… Read Full Review

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Lowcostholidays.com's Comment

Written on: 24/05/2015

Hello,

I'm pleased that we gave you good deal and you had great holiday.
Thank you for your feedback! I wish you to go back there as soon as possible.

Best regards,
lowocstholidays

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“HOTEL ONLY BOOKING BUT NO BOOKING AT THE HOTEL?”

Written on: 24/05/2015 by FrancisLarsen421 (1 review written)

Booked a hotel only 5 weeks ago. Only by luck that I logged back on to the website to book some transfers did I then notice that without telling me they had changed me from a hotel to what can only be described as a hostel! Called lowcostholidays admin who told me that they will look in to it and let me know in the next day or so. Called hotel but they are not holding any booking for me! Anyhow a week later, I still heard nothing. Logged on to their website to see I am now back in a sensible… Read Full Review

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Lowcostholidays.com's Comment

Written on: 24/05/2015

Hello,

I'm really concerned to hear that this has happened to you. Firstly I would like to apologise for this situation and that no one contacted you to sort it out. Could you please send us email with your booking ref and all details via button 'Contact via email' on the top of this page and I will look into that for you. Once again I'm really sorry for this situation. We will do our best to resolve it as quickly as possible.

Warm regards,
lowcostholidays

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“Lovely weekend break booked through Lowcost Holidays”

Written on: 24/05/2015 by Kadenceu44 (1 review written)

Found booking my holiday through Lowcost Holidays easy. Found the hotel on line and booked it. The lady at the call centre handled my booking efficiently and received an email straight away confirming all the details. Would book with them again… Read Full Review

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Lowcostholidays.com's Comment

Written on: 24/05/2015

Hello,

I'm glad that you find booking with us so easy and that we gave you lovely weekend break. We look forward to seeing you again in the future. Thank you for your review!

Best regards,
lowcostholidays

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“Fabulous holiday”

Written on: 24/05/2015 by Cooke315 (1 review written)

We loved the holiday we booked. Everything went smoothly. All paperwork was correct and easily printable. No probmlems with flights or hotel. The staff at the hotel were friendly and curtious. The pool although cold, due to being so early in season, was clean and so was the pool area. The rooms were basic but clean. All rooms cleaned and beds changed everyday. We loved the food prepared for us. It was healthy, plenty of choice and very flavoursome. The situation of the hotel was great, not… Read Full Review

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Lowcostholidays.com's Comment

Written on: 24/05/2015

Hello,

It's great that you had fabulous holiday. Many thanks for your feedback! We are more that happy that everything went so smoothly for you. I hope that you have a lot of unforgettable memories.

Best regards,
lowcostholidays

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“dreadful company”

Written on: 24/05/2015 by Gallagher454 (1 review written)

still waiting for refund from three weeks ago after being told it would take one week… Read Full Review

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Lowcostholidays.com's Comment

Written on: 24/05/2015

Hello,

I'm sorry to hear that this has happened to you. Could you please contact us via button 'Contact via email' with your booking ref and I will check that for you.
Once again I'm sorry for this and I hope that everything will be sorted out quickly.

Warm regards,
lowcostholidays

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“holiday in benalmadena”

Written on: 24/05/2015

Holiday resort good, hotel clean food reasonable would definitely go again.low cost holidays did everything to make things run smoothly. Thank you lowcost holidays would recommend them… Read Full Review

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Lowcostholidays.com's Comment

Written on: 24/05/2015

Hello,

You're welcome! I'm happy that we gave you great holiday and everything went so smoothly for you. Thank you for choosing us and your recommendation.

Best regards,
lowcostholidays

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“Great holiday! So cheap! Perfect for all kinds of...”

Written on: 24/05/2015 by ElyseGuzman (1 review written)

Great holiday! So cheap! Perfect for all kinds of groups! Such good value for money! Deffo will be returning!… Read Full Review

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Lowcostholidays.com's Comment

Written on: 24/05/2015

Hello,

Thank you for your review! I'm glad that your holiday met your expatriation.
Can't wait to see you again in the future!

Best regards,
lowcostholidays

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“Another good holiday”

Written on: 24/05/2015 by 96Ruiz (1 review written)

We booked the same place as last year as it was so good and we were not disappointed again this year… Read Full Review

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Lowcostholidays.com's Comment

Written on: 24/05/2015

Hello,

I'm happy to hear that you had another good holiday. Many thanks for your feedback!

Best regards,
lowcostholidays

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“Excellent”

Written on: 23/05/2015 by Johnthedriver (1 review written)

Great service,no problems.reccomend to all my family and friends excellent… Read Full Review

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Lowcostholidays.com's Response to Johnthedriver's Review

Written on: 23/05/2015

Hello,

Thank you for such a positive feedback. I'm pleased to hear that our service lived up your expectations. Thanks in advance for your recommendations!

Kind regards,
lowcostholidays

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“Transfer Problems”

Written on: 23/05/2015 by anneep (1 review written)

Hotel fine but we had a nightmare transit from Palma Airport. To cut a long story short we along with other holiday makers were put onto four different coaches, one after the other, the first was full, the second one we sat on for 2 hours which didn't move from the coach park, even though we had gone in and out to office several times to ask why, then we were moved to a third one which didn't exist as it had already left, finally the 4th one left after half an hour of us complaining! We were… Read Full Review

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Lowcostholidays.com's Response to anneep's Review

Written on: 23/05/2015

Hello,

Many thanks for your review. I am extremely sorry to hear that you experienced a longer than usual wait for your transfer and I can understand how stressful and frustrating this would have been.
If you would like us to take it up with our supplier, please send us an email using 'contact via email' button on top of this page and we will look into it for you. Besides of this inconvenience I hope you enjoyed your time in Majorca.

Warm regards,
lowcostholidays

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“Not the best experience.... ”

Written on: 23/05/2015

Although the holiday itself was excellent, trying to print our flight tickets was the worst, most stressed time. For some reason lowcost holidays had used their own email address, not mine, to book our flights. I couldn't get into the flight website to check in on-line. After a few phone calls, which took forever, (felt like it) the only solution for us was to pre book our seats for the flight home, yet another expense.... Their response was 'at least you will get home without having… Read Full Review

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Lowcostholidays.com's Comment

Written on: 23/05/2015

Hello,

Thank you for taking the time to share your feedback with us. I'm glad that your time on holiday was great. I'm sorry for the issues regarding your flights and misinformation. All passengers are supposed to do their check in directly with the airline, not by the agent (lowcostholidays), however I would need more details to have a better look into this case. If there's anything at all, I can help you with, please go to 'contact via email' button on top of this page providing us your booking ref. Thanks.

Kind regards,
lowocstholidays

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“Furnace House B&B”

Written on: 23/05/2015 by Cook150 (1 review written)

No one to welcome us even though it says a warm welcome. Everything done on the phone. Never saw any staff whatsoever. We thought we were getting bed and breakfast when we only got a bed. Most soulless unwelcoming place I have been to. Shower could of been cleaner and room very basic. Would not go again or recommend… Read Full Review

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Lowcostholidays.com's Comment

Written on: 23/05/2015

Hello,

I'm really sorry that you're not happy with your stay there. Your feedback is important to us as we always aim to provide an excellent service and do our best to improve it, therefore I would appreciate it if you gave us more details regarding this B&B (e.g its address) using 'contact via email' on top of this page and I would pass it to our accommodation team.
Thank you for you feedback.

Kind regards

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“Beautiful and cheap :) ”

Written on: 22/05/2015 by Ania10000 (1 review written)

I'm always going on holiday with lowcost , and every time everything is perfect . While we are on holiday it is look like we are there who pay the less money from all people around us . We went On menorca to Fantastic hotel 4* all inclusive with car hire , and we pay as little as £215 each included car hire !! Where other guest paid about £380-£420 ! Exactly the same holiday , at the same time -just different provider . For sure will use lowcostholidays with my next escape ☀️… Read Full Review

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Lowcostholidays.com's Response to Ania10000's Review

Written on: 23/05/2015

Hello,

I'm really happy to hear that your trip to Menorca went excellent and we could help to tailor your holiday, providing competitive prices at the same time. Many thanks for your trust and taking the time to pass your feedback. Hope to see you soon!

Best regards

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“Had a really enjoyable holiday,lovely hotel,would...”

Written on: 22/05/2015 by Nylah34 (1 review written)

Had a really enjoyable holiday,lovely hotel,would definitely recommend low cost holidays and will use again… Read Full Review

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Lowcostholidays.com's Comment

Written on: 23/05/2015

Hi there,

It's such a pleasure to hear that you had a fantastic time on your holiday with us. Thank you very much for the five stars and your recommendation.
We look forward to welcoming you back in the near future.
Take care,

Best regards

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“Great holiday”

Written on: 22/05/2015 by jamsiet (1 review written)

I would recommend low cost holidays to all holidaymakers as they deliver great holidays at affordable prices… Read Full Review

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Lowcostholidays.com's Response to jamsiet's Review

Written on: 22/05/2015

Hi,

Thank you very much for your feedback, I am very grateful! I am glad that you are happy with our service and we look forward to assisting you with you next holiday.

Best regards,
lowcostholidays

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