Lowcostholidays.com Reviews - www.lowcostholidays.com

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“Broncemar Beach Aparthotel”

Written on: 20/05/2015 by 321Nichols (1 review written)

Where it is situated is excellent(right in the middle of everything),cleanliness very good. We went all inclusive & the only meal that was hot was the breakfast as the only thing keeping food warm was bulbs over the top no heating elements or hot water under the pans to keep everything hot. That was the only downside to the food. Pools were good,plenty of sunbeds but could do with some more umbrellas when the heat kicks in. Entertainment was very basic but the reps worked very hard but the… Read Full Review

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Lowcostholidays.com's Comment

Written on: 20/05/2015

Hello,

I'm truly sorry to hear that you wasn't fully satisfied with your stay. I hope, that regardless of this, your holiday was pleasant and I hope that you collected good memories.

Best regards,
lowcostholidays

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“Poor customer service”

Written on: 20/05/2015 by 83Carson (1 review written)

I have booked an Italian holiday with the website. The initial booking process was very simple and convenient. However closer to the holiday I have inquired with the hotel staff whether everything was ready for my stay and to my amazement I was told that they could not accommodate me. There was no contact from lowcostholidays with me in terms of this issue and I discovered it purely by luck. Luckily, the hotel owners in Italy were kind enough to give me an upgrade and transfer me to their… Read Full Review

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Lowcostholidays.com's Comment

Written on: 20/05/2015

Hello,

I'm sorry to hear that this has happened to you. I can assure you that this is not our standard practise. However I'm glad that everything was sorted quickly by hotel and I hope that your time in Italy was great.

Kind regards,
lowcostholidays

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“Gran Bali Benidorm, May 2015”

Written on: 20/05/2015 by tqDuncan467 (1 review written)

This hotel is spotless everywhere however we found the restaurant manager very rude and as the hotel was so big they seem to penny pinch. little things like queuing 25 minutes for water or you could not get coffee or tea at lunch or dinner time unless again you waited 20 minute in line for a coffee to carry it down two flights of stairs. We were told the day we were leaving early in the morning that we could go into the restaurant at 7.50am, when we tried this the manager was very cross and… Read Full Review

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Lowcostholidays.com's Comment

Written on: 20/05/2015

Hello,

Thank you for your review. I'm sorry to hear that your hotel restaurant didn't cover all your expectations and I hope that, beside of this, your holiday was pleasant.

Best regards,
lowcostholidays

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“Nice location, lovely beach”

Written on: 20/05/2015

Fantastic views, clean & quite, but lots of steps! nice stroll into the main strip, Big bathroom but no shelving or storage had to put everything on the floor. No toaster or hairdryer, had i known in advance i would of brought my own, Very basic, cheap and cheerful A daily fee for WIFI, its only free in recption… Read Full Review

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Lowcostholidays.com's Comment

Written on: 20/05/2015

Hello,

I'm sorry to hear that your hotel didn't lived up all your expectations, but it's great to know that everything else was brilliant. Thanks for your feedback.

Warm regards,
lowcostholidays

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“Food was very good”

Written on: 20/05/2015 by Pratt176 (1 review written)

The only thing that we were disappointed in was we had to get a bus to any life,and on a hot day was not so good waiting for it… Read Full Review

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Lowcostholidays.com's Comment

Written on: 20/05/2015

Hello,

I'm sorry to hear that your hotel wasn't located close to the city centre, but I'm pleased that everything else went smoothly. Thanks for your feedback!

Kind regards,
lowcostholidays

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“Short break”

Written on: 20/05/2015

First time using low cost holidays. Very good service. Hotel and flights were good. Hotel staff very friendly. Just one comment food could be hotter but of good standard… Read Full Review

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Lowcostholidays.com's Comment

Written on: 20/05/2015

Hello,

Thank you for your kind feedback! I'm pleased to hear that your holiday was great. I hope you brought many beautiful memories back with you!

Kind regards,
lowcostholidays

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“Dublin break”

Written on: 20/05/2015 by Alana223 (1 review written)

Great time the hotel was excellent & in a great location would recommend this break to anyone… Read Full Review

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Lowcostholidays.com's Comment

Written on: 20/05/2015

Hi there,

I'm very glad to hear that your stay was so pleasant and the hotel met all of your expectations. Thank you for taking time to send us your feedback!

Kind regards,
lowcostholidays

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“Good travel service”

Written on: 20/05/2015 by Simoneg55 (1 review written)

Used low cost holidays on two occasions now in the last 2 years. Very pleased with all aspects of the arrangements made. Recommend giving it a try… Read Full Review

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Lowcostholidays.com's Comment

Written on: 20/05/2015

Hello,

I'm very happy to hear that you've booked with us twice already and your experience is so positive. Thank you for you kind comment and hope to see you soon again!

Best regards,
lowcostholidays

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“Holiday to Dublin ”

Written on: 20/05/2015 by Azariai366 (1 review written)

Booked online, was off to Dublin for a long weekend, we were offered a large range of hotels, finally settling on the Gresham hotel. When comparing the holiday prices within a matter of hours the price had gone up about £60 on the lowcost website. We booked and later had to change our holiday dates so instead of staying 4 nights we were staying 3, when I rang lowcost to change our details I was passed from staff member to staff member and no one seemed to be able to help me, I was given a… Read Full Review

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Lowcostholidays.com's Comment

Written on: 20/05/2015

Hello,

I'm really sorry to hear that you weren't fully satisfied with our customer service. Your feedback is important for us and I'm apologizing that you didn't received efficient help on this occasion. However it's great to know that your break was pleasant.

Kind regards,
lowcostholidays

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“excellent service and organisation”

Written on: 19/05/2015 by SkylaWillis422 (1 review written)

Recently returned from a short holiday in Crete booked through Low Cost Holidays. All the arrangements went very smoothly including the transfers. We liked the website and the options to chose the best flight - times and airline, that suited us and also the choice of hotels available. By being able to use the filters we found the perfect hotel. Thank you… Read Full Review

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Lowcostholidays.com's Comment

Written on: 20/05/2015

Hi there,

I'm very glad to know that you're satisfied with our service and you find our website easy to navigate, we are always aimed to provide our customers the best care. Thank you very much for your kind review!

Kind regards,
lowcostholidays

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“Very enjoyable week in Spain!”

Written on: 19/05/2015 by Olderbutwiser15 (1 review written)

We looked to book an HTOP hotel in Spain, as we had booked with that hotel group and LCH before. We were given the chance to book with HTOP All inclusive but to have Hotel allocated on arrival, we took a chance and saved a lot of money by choosing this option. We were very pleased with our hotel, and we were told a few days before we left, where we were going, so had a chance to look at it beforehand. We stayed in HTOP Royal Callella Playa-De-Mar, our room was a fair size, and we had a very… Read Full Review

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Lowcostholidays.com's Response to Olderbutwiser15's Review

Written on: 19/05/2015

Hello,

I'm so glad to hear that you had a pleasant stay in Spain, as this is the place really worth to enjoy. Also it's nice to know that you like our Secret Hotel option and that later the hotel with its room, the staff and the food met your expectations. We like to know your opinion so thank you very much for your feedback - we can always use it to improve our service.
Thanks once again and I hope you had lots of lovely memories from your holiday!

Kind regards,
lowcostholidays

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“accommodation ”

Written on: 19/05/2015 by Peckgp122 (1 review written)

dealing with your company was no problem at all everything was all done and very well explained to how to go bout everything and good priced the only thing wrong was need to no where ya letting ya customers go as the room i stayed in was not very good at all… Read Full Review

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Lowcostholidays.com's Comment

Written on: 19/05/2015

Hello,

I'm really glad that you're pleased with our service and that you liked the deal we gave you. However I'm very sorry to hear about the issue with the hotel room. Your feedback is important to us, so I'll appreciate if you could please let us know the details and your booking reference using 'contact via email' button at the top of the page.
I apologise for your inconvenience and I hope that despite of that you had a nice time away.

Warm regards,
lowcostholidays

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“consistently Good value”

Written on: 19/05/2015 by RonnieHolland245 (1 review written)

Used low cost many times always good value, excellent service , never any problems… Read Full Review

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Lowcostholidays.com's Comment

Written on: 19/05/2015

Hello,

I'm happy to hear that our long-standing customer is satisfied with our services. Many thanks for your kind words about our company!

Best regards,
lowcostholidays

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“very good ”

Written on: 19/05/2015 by 338Broussard (1 review written)

holiday went smoothly had no problems at all… Read Full Review

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Lowcostholidays.com's Comment

Written on: 19/05/2015

Hi there,

I'm pleased to hear that your holiday went smoothly. Many thanks for your feedback!

Warm regards,
lowcostholidays

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“Transfer from Faro”

Written on: 19/05/2015 by Dayanara387 (1 review written)

would have been five, but the length of time queuing at Faro for the transfer was too long… Read Full Review

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Lowcostholidays.com's Comment

Written on: 19/05/2015

Hello,

I'm sorry to hear that you weren't fully satisfied about your transfer, but I'm happy that everything else was brilliant. Thank you for your positive feedback!

Best regards,
lowcostholidays

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“As it said on the tin.....”

Written on: 18/05/2015

Problem booking on line, but when I phoned, there was an extremely helpful agent that completed the booking for us. She also pointed out a private transfer offer that we took, and was very good. Hotel was very good and whole holiday was very good value. Have used Low Cost holidays on quite a few occasions now and find them very good… Read Full Review

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Lowcostholidays.com's Comment

Written on: 26/05/2015

Hi,

I'm sorry to hear about the issue with the online booking, however I'm really happy to know that our holiday expert could help you and offer everything you needed to let you fully enjoy your stay. Generally that's great that your overall holiday met your expectations.
Thanks for your positive words and I can't wait to assist you with many bookings in the future!

Kind regards,
lowcostholidays

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“disappointment with Hotel Brisa Sol in Portugal ”

Written on: 18/05/2015 by Garrettj312 (1 review written)

We booked a holiday to Albufeira in Portugal to stay in the hotel named Brisa Sol. I booked a twin/double room with either a pool or sea view. On arrival, our room was awful, was really dark with no pool or sea view and had no privacy from the other holiday makers. We complained to the reception at the hotel who informed that we didn't book a double room. However, the only option we was given during booking was either a twin or double room. The holiday ended up costing us an extra €175 as we… Read Full Review

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Lowcostholidays.com's Comment

Written on: 26/05/2015

Hello,

I'm really sorry to hear about the issue you faced. We always aim to provide the best service and make our customers pleased, so I'd like to sincerely apologise for your inconvenience. We always pass the request to the hotel but unfortunately we cannot guarantee as it depends on the hotel availability. Every feedback is very important, so thank you for sharing with us. I'll pass it onto the relevant department. Also if you'd like us to take a deeper look into that for your please send us an email with all the details and your booking request using 'contact via email' button at the top of the page
Once again, I apologise and I hope that despite of that you had a nice time away.

Warm regards,
lowcostholidays

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“Fantastic”

Written on: 18/05/2015 by Stevecarr75 (1 review written)

After being unsure about going to Magaluf for a quiet break we were amazed. The hotel reviews were why we came here over anywhere else and we weren't disappointed. Friendly and helpful staff throughout our stay from the reception and dinning hall to the cleaners and life guards. The hotel is stunning inside and the pool area was amazing, clean and surprisingly quiet for an area I expected to be noisy. Even though we were without our children we would happily return with them as lots of… Read Full Review

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Lowcostholidays.com's Response to Stevecarr75's Review

Written on: 19/05/2015

Hello,

It's a pleasure to read such a positive feedback! I'm glad that your time in Magaluf was so great and I'm happy to hear that you would like to visit it again. Thank you for your kind review!

Best regards,
lowcostholidays

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“hotel yannis corfu”

Written on: 18/05/2015 by albashoosh (1 review written)

Good flights,clean tidy and friendly hotel with good fresh local dishes.Ideally situated for a relaxing holiday.Easy walking distance to beach and bars/resteraunts.Recommend hiring car through low cost hold,as doing this locally is much more costly,also recommend taking out the extra insurance with the car hire as the roads are challenging,and not all drivers are bothered about which side of the road they are on!!!All in all a beautiful island,the hop went well,and low cost holidays thought of… Read Full Review

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Lowcostholidays.com's Response to albashoosh's Review

Written on: 19/05/2015

Hello,

Thank you for your review. I'm happy to hear that your holiday in Corfu went smoothly and everything was as you've expected. I hope you've brought many beautiful memories back with you!

Warm regards,
lowcostholidays

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“Great holiday wa very pleased with the accommodation ”

Written on: 18/05/2015 by HadassahStanton1987 (1 review written)

This was a self catering holiday which we requested in Gran Canaria the accommodation exceeded out expectations. The location was also perfect have recommend to friends and look forward to booking our next break… Read Full Review

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Lowcostholidays.com's Comment

Written on: 19/05/2015

Hello,

I'm happy to hear that your holiday in Gran Canaria was pleasant and your hotel was a great choice. Thanks in advance for your recommendations and thank you for your five star review!

Kind regards,
lowcostholidays

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