121 Car Hire Reviews - www.121carhire.com

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“Chepest car hire ever.”

Written on: 26/03/2014 by Maldonadofj29 (1 review written)

I booked with great ease on the net. The price was so wonderful. I collected the car late at night in Portugal, but there were no hiccups, and the site is right next door to the airport. We had a brand new car with only 1000 kms on the clock. We used it very little, as I don't go on holiday in order to drive, but it was there for us to use for shopping and going to the beach. I delivered the car back, and this was a totally hassle -free experience. I would certainly book car hire again this… Read Full Review

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“Car hire fuerturventura”

Written on: 25/03/2014 by Myleek1976 (1 review written)

Good price and easy to book, shame car not at airport, quite a quick transfer but not on way back. Price for rental was good and also not ripped on on fuel prices, but car was old with over 100,000 on clock and not even central locking, lots marks on car but not shown around it or anything explained, just seemed they wanted us away as quickly as possible, but no complaints about that, but when returning not such good service as waiting around to be transfered back to airport. Car was ok but… Read Full Review

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“Just formed part of our trip, simple and straight forward!”

Written on: 24/03/2014 by Hackettco468 (1 review written)

Just so easy, everything went to plan. Will most certainly us 121 again… Read Full Review

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“Cheap and easy”

Written on: 24/03/2014 by Hernandezqz124 (1 review written)

Very convenient and hassle free. Thanks!… Read Full Review

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“Good and efficient,”

Written on: 22/03/2014 by fsMatthews1982 (1 review written)

Easy to use, not problems, quick pickup,quick drop off, fair fuel policy, no extras. Just what you want really!… Read Full Review

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“Very convenient on line car hire”

Written on: 22/03/2014 by MichaelMoscow (1 review written)

121 always finds car hire for a good price when I search in advance of my trip, one of the cheapest, but sometimes the cheaper ones are not so reliable or don't have such good customer service, for example one of the other, though cheaper, options couldn't confirm the availability of a car and I had to go through the whole process again, so now I usually choose 121 even when it is not the very cheapest option. The booking process is quick and simple and the rental voucher is very detailed and… Read Full Review

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“car hire feb/mar 2014”

Written on: 22/03/2014 by MckinleyBlake136 (1 review written)

no hassle would use again in fact booking for next visit april/may used many times before… Read Full Review

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“great experience with this company”

Written on: 21/03/2014 by alejandro2 (1 review written)

Very helpful and efficient staff. No problems with car and collection at airport on arrival good and also on departure… Read Full Review

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“From booking, to collection, to dropping off the...”

Written on: 20/03/2014 by YaritzaRivera (1 review written)

From booking, to collection, to dropping off the vehicle, everything was simple and easy to do. Had a fantastic car to drive for a few days. Communication between the website and car rental company was brilliant. Can't complain about anything!… Read Full Review

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“Worked well for me”

Written on: 19/03/2014 by David1119 (2 reviews written)

Website was easy to use, and it was good to get acknowledgements and confirmations of the booking . There were no problems when picking up the hire car in Cape Town, and the staff there were helpful and professional… Read Full Review

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“Good value & easy”

Written on: 13/03/2014 by DagwoodBumstead (1 review written)

The whole process was very simple. The car from Avis/Budget was brand new, ran well and very economical on fuel. Pick up presented no problem and neither did the drop off. … Read Full Review

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“NO Insurance NO Answers to requests for Help”

Written on: 07/03/2014 by EddieEdwards (1 review written)

Booked Car in Australia (using Thrifty). Despite promises that CDW was included, AND I bought the Excess Buy-down, their Voucher excluded any Insurance on the Hire Car itself. Despite promises of a solution / reply in 48 hours, unable to get any contact or answers - to obtain the promised Insurance. They admit their System should not Exclude Insurance and then offer Excess Protection ...... but very unhelpful in trying to correct the error. They advertise themself as No Tricks No hidden… Read Full Review

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121Carhire02's Response to EddieEdwards's Review

Written on: 11/03/2014

Hi there




I work for 121 Carhire and was alarmed to read this post as we take pride in providing excellent customer support




I have just had a look at our emailing system and can see a chain of emails between yourself and a member of staff "Briony" after a phone call you had with her yesterday (closing email response is below) all correspondence with us was after this review was posted.




You say when you discussed this with 121 by telephone you said that we said a solution was expected within 48 hours this conversation would of been with Cartrawler the supplier not us 121 the website.




As said above we take pride in providing excellent customer support so I will be passing all your comments on to the supplier.










Email response:

I've had a look at the 121 website and can confirm that the "free insurance included" advertised refers to the insurance already provided on the rental car (the excess deposit that must be covered by a credit card relates to this basic insurance). This is referred to as "third party liability insurance" on your rental voucher.


Your rental voucher states that no extra insurance has been purchased because you purchased the excess protection insurance which was offered to you on the 121 car hire website at the time of booking. The excess protection insurance purchased through 121 car hire is provided by a separate company called Questor and you should have received a confirmation email and insurance certificate directly from them after your booking was complete.

If you have not received any confirmation from Questor, please let us know as we can ask them to resend it to you.

The Allianz insurance mentioned under the "Not Included" section of your rental voucher refers to a similar policy to the one you have purchased through 121 with Questor, however that policy is sold by Cartrawler who power 121 Car Hire. As you have purchased Questor, you do not need to purchase this insurance.

The local supplier may also offer you their own insurance policy when you go to collect the car. They may advise you that your Questor insurance is not valid. However, please decline their offer of insurance, provide the excess deposit on your credit card and be assured that your Questor insurance is more than adequate. (Please see details below for more information on what is and isn't covered by the Questor insurance).

You should not need to purchase any further insurance policies as long as you are able to provide the requested excess deposit on your credit card for the duration of your rental. The excess deposit amount will have been stated in the T&C's provided on the 121 car hire website at the time booking.

I hope this answers your query, however please don't hesitate to let us know if you require any further assistance and as mentioned above, let us know if you have not received your Questor confirmation and insurance certificate.

Kind regards,

121 carhire

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Eddieedwards's reply to 121Carhire02's Comment

Written on: 11/03/2014

Thanks - BUT (I work in Insurance) Third Party Insurance is NOT the same as Insurance for Damage to the Hired Car (CDW), and the Voucher specifically says " Damage to another Car/Person" which means NOT the Hire Car but a Third Party's vehicle. TP Insurance is for Liability to Other people Not to the Car you are driving. CARTRAWLER have accepted that their Voucher states TPL and not CDW is covered, But refuse to replace the incorrect Voucher without cancelling & replacing the incorrect Voucher -- which means I get hit with Cancellation Fees and increased new-booking charges (when the error is not mine) --. They will only send me an e-mail saying "..... Meena at Thrifty Sydney, Australia told me that CDW is included, with Excess .... ". So I have no legal conclusive document that the promised CDW cover contractually exists. If an Insuurance problem does arise, will I have to take Legal Action against 121 / Cartrawler if Thrifty deny insurance cover exists? The obvious solution is for me to receive a corrected Voucher showing that CDW cover IS in force ..... surprised that Cartrawler cannot do this. A word of advice ----- TPL is not the same as The Car insurance (think of your own vehicle insurance ...... where you choose from TPL only, to TPL + Fire & Theft, to Comprehensive. Suggest the Web Site should make this very clear. Please tackle this issue and let me know

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“Cheap and good service”

Written on: 07/01/2014 by adeporter (1 review written)

a bit of a pain to pick up off airport, but great car and good service. Iwould recomend to a friend. … Read Full Review

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“Was very pleased with the car we hired and would use...”

Written on: 21/11/2013 by Hetters (1 review written)

Was very pleased with the car we hired and would use them again … Read Full Review

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“The Skoda was FABier”

Written on: 16/11/2013 by Cliffey1 (1 review written)

Great value at £60 per week in November, good quality 2 year old Skoda Fabia car supplied in booked Corsa/Fiesta C class. Easy pick up & drop off at Faro Airport car park & pleasant & efficient service with YOR car rentals. No scams like charging for full tank of petrol or excessive excess insurance, as used by some hire firms. Highly recommended!… Read Full Review

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“Good efficient service. Only wish it was nearer the...”

Written on: 06/11/2013 by Anaisanais (1 review written)

Good efficient service. Only wish it was nearer the airport. Refund quickly paid back into bank Car was new. Clean and economical… Read Full Review

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“Florida car hire”

Written on: 27/10/2013

Hiring a care was easy, good value and hassle free. When we arrived there was no hidden extras, which is different to what i have experienced when hiring from others Great!… Read Full Review

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“Great hire in Spain”

Written on: 21/10/2013

The hire was very good from the check on counter at Madrid arrivals where we were dealt with very professionally, the car was fine and we had no problems during the hire. The drop off was very smooth and simple and most importantly quick, will definitely hire from 121 again… Read Full Review

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“Beat the queue”

Written on: 16/10/2013 by chrisjoy (2 reviews written)

Apart from the long wait to get my car at Faro (there were a lot of incoming flights at the time) everything was great. Nice car (Seat Ibiza). On my return everything went very smoothly and my credit card blanks were handed back without my asking… Read Full Review

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