121 Car Hire Reviews - www.121carhire.com

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“Car Hire Alicante”

Written on: 14/10/2013 by BrianSpreckley (2 reviews written)

It was easy to make a booking. Checking in and collecting the car was very convenient and easy. The car provided was in excellent condition and very clean. No problems with the car .Would book again… Read Full Review

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“Car rental Paphos”

Written on: 06/10/2013 by SueJ257 (1 review written)

Excellent price and we were given a larger car than we'd requested. Customer service was good - friendly and efficient. Collection could have gone a little more smoothly - we weren't aware we needed to ring to say we needed to be picked up from the airport, nor exactly where we needed to wait. Once this was overcome, all went well… Read Full Review

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“Cheats! 121 is CARTRAWLER!!! -check out cartrawlers...”

Written on: 03/10/2013 by cartrawlersuck (1 review written)

Awful customer service , HURRENDOUS AVOID AVOID AVIOD!!!!!! booked a car paid 96 pounds up front, refused a car as dvla had not updated address details still fighting my case 6 month later. Took 4 months to answer an e-mail and closed the complaint within 6 hours of sending said e-mail as they assumed it was resolved. DISGRACEFUL MONEY SNATCHING COMPANY , THE SAVING YOU MAKE IS PENNIES - GO DIRECT! I NEVER WRITE REVIEW NORMALLY BUT THIS COMPANY IS TRULY THE WORST EVER! … Read Full Review

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121Carhire02's Response to cartrawlersuck's Review

Written on: 22/10/2013

Hi there,

I work for 121 Car Hire and would like to thank you for taking the time to review our company.

I am very sorry to hear you are unhappy with our company which is not owned by Cartrawler.

Please can I ask that you contact our customer support team with full details of the issue so that we can assist you.

You can use the Contact Us form on our website.

Kind regards,

121 Car Hire

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“Rent from 121carhiere in Sicily”

Written on: 03/10/2013 by marco1313 (1 review written)

We rent a car from them for a week in Sicily paid deposit £14 when booked the rest of the balance after when we returned the car.After many bad reviews from people we was not sure which company we have to use as most of them got more bad as good reviews.We decide to rent with them and that was good choice as was easy and without any problem.When we get Sicily we got brand new Peugeot 208 diesel with 6,000 km on clock which was very economical and drove perfect.On collection of the car we… Read Full Review

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“Car Hire with 121”

Written on: 28/09/2013 by tcpwong (1 review written)

It was a good online experience with the rental company 121. easy to browse and good informative details. Will come back for the book in the future… Read Full Review

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“worth every penny”

Written on: 27/09/2013

Good friendly service easy pick up and drop off Would recommend to my family and friends with no hesitation… Read Full Review

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“Worst experience EVER”

Written on: 24/09/2013 by Becky200500 (2 reviews written)

I thought I was booking with a good company until I got my paperwork out car hire was with FIREFLY!!! It took an hour to find the actual hire office, it was outside the airport no signs etc, no one picked us up, it took 2HOURS to sort the paper work and actually get the cars, my 3 year old daughter passed out from the heat as there was no air conditioning or refreshments (even to purchase) at this small hire hut!!! The staff would not even share their water and a family member had to run back… Read Full Review

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121Carhire02's Response to Becky200500's Review

Written on: 03/10/2013

Hi there,

Thank you for taking the time to review our company.

We are very sorry to hear of your experience and we would like to apologise for the inconvenience and worry this must have caused you.

We can assure you that the service provided by the local supplier Firefly on this occasion does not meet the standards that we would like to represent.

As a broker, 121 Car Hire works with many local suppliers so if customers are not happy with the supplier given, it is sometimes possible to upgrade bookings to a different supplier.

Should you wish to take this matter further, we would ask you to contact our customer support team using the Contact Us page on our website so that we can pass your comments on to the local supplier in the hope that they are able to improve the service they provide for future customers.

Once again, we are very sorry that the service provided did not meet expectations on this occasion and we do hope this experience does not deter you from using 121 Car Hire to find your future car rental.

Kind regards,

121 Car Hire

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“A reliable company”

Written on: 24/09/2013

The site tells you all you need to know about hiring a car from them, including some of the documentation I should bring with me(as I was coming from abroad), but, as it happened didn't need; prefer it this way. I was sure I paid for car insurance - some £71 - at time of booking;since didn't show on the voucher,my emails were never always answered,but an insurance company I had never heard of got in touch. This wasted my time; I dealt with 121 Car, I wanted them to explain. I'd hired a manual… Read Full Review

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“Straightforward, easy and pleasant staff”

Written on: 24/09/2013

Collection was easy once i found the rental desk which is in a different terminal to the one i arrived at despite a change or vehicle - expected a 4 door, manual, diesel, got a 2 door, petrol automatic in the same class. Staff were pleasant and provided good service. drop off was very easy, a quick inspection to confirm no issues then free to go to catch our flight … Read Full Review

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“Good Stuff”

Written on: 20/09/2013

It was a good and economical little car, just what I needed… Read Full Review

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“Good overall service”

Written on: 20/09/2013

Good overall service easy to use site, I called customer services for advice and received very good assistance which solved my problem with no trouble. No problems with collecting or dropping the vehicle off, the car was clean in very good condition and had a full tank of fuel. Overall an excellent experience Thank you… Read Full Review

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“A joyous motoring experience”

Written on: 19/09/2013

We were offered, and accepted a very reasonable upgrade to a new Bluemotion Golf. Once I stopped searching for a non existent handbrake and got used to the handbutton, all was well, ....very well indeed. The Car was comfortable and extremely economical. In 700 miles of Highland driving, with many hills, twists, and stops to admire views we used only 11 and a bit gallons of diesel.We had a heavy load of luggage much of the time as well. The staff at Inverness served us with a smile and the… Read Full Review

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“Easy process”

Written on: 18/09/2013

Simple booking process, no queues when picking car up and easy handback process… Read Full Review

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“Cheap”

Written on: 17/09/2013

No pic up main point. You. Wait reception for 1 hour for someone To pay 10 euro to jump que. and u say u don't need excess reduce Because u have one and they still charge u… Read Full Review

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“Shambles”

Written on: 04/09/2013 by SalvWoody (1 review written)

Poor service. To many long ques. No one appeared to be in charge. After going to pick up point to collect car. 3 minibuses latter. Had to wait an hour to be seen then someone waves €10 to jump the que… Read Full Review

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121Carhire02's Response to SalvWoody's Review

Written on: 12/09/2013

Hi there,

Many thanks for taking the time to review our company.

We are very sorry to learn that you were not happy with your recent car rental experience. We take customer satisfaction very seriously and should the service from any of the local suppliers fall short of customer expectation then we would like to know about this so that we are able to feed this back to the service provider in the hope that future customers do not experience such issues.

If you would like to contact us directly about this issue, please do so, and we will be able to pass your comments on to the local supplier for their consideration.

Once again, we are very sorry to hear about your experience. However, we do hope that this does not deter you from using 121 Car Hire to find your future car rental.

Kind regards,

121 Car Hire

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“Family car hire in Scotland”

Written on: 30/08/2013 by bongohuggy (1 review written)

Had booked a Mondeo-class car and got a Skoda Octavia hatch, which I wasn't sure would fit us all in (3 adults, one booster seat and a Stage 2 child seat), but turned out to be perfect. Easy stress-free pickup from Edinburgh airport, though I didn't need half of the documentation they had said was essential. We had to organise the child seats to be sent up with someone who was going earlier in the year and she brought them down to the airport, to avoid the ridiculous charges. Often cheaper to… Read Full Review

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“Easy!”

Written on: 29/08/2013 by JanetMaryL (1 review written)

I find 121carhire very easy and convenient to use. I rent cars often and they have always met the requirements. They are reliable and offer good comparative prices. I will definitely continue to used them… Read Full Review

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“Extremely good service”

Written on: 29/08/2013 by Paul_WS (2 reviews written)

Excellent service, Excellent car. Thanks Easy transaction, pick up and return… Read Full Review

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“Worked well for me”

Written on: 27/08/2013 by Greyt (1 review written)

Booked well in advance so a good price for a quality car. Apprehensive about previous reviews complaining of long wait for collection at Bergerac, but only two in the queue and efficient and friendly service by Europcar. Refreshing not to have hidden extras that other companies tend to add to the price. Having said that, it would be far more efficient to book all details online so that the collection process is merely a confirmation of identity and a handing over of keys… Read Full Review

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