121 Car Hire Reviews - www.121carhire.com

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“Family car hire in Scotland”

Written on: 30/08/2013 by bongohuggy (1 review written)

Had booked a Mondeo-class car and got a Skoda Octavia hatch, which I wasn't sure would fit us all in (3 adults, one booster seat and a Stage 2 child seat), but turned out to be perfect. Easy stress-free pickup from Edinburgh airport, though I didn't need half of the documentation they had said was essential. We had to organise the child seats to be sent up with someone who was going earlier in the year and she brought them down to the airport, to avoid the ridiculous charges. Often cheaper to… Read Full Review

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“Easy!”

Written on: 29/08/2013 by JanetMaryL (1 review written)

I find 121carhire very easy and convenient to use. I rent cars often and they have always met the requirements. They are reliable and offer good comparative prices. I will definitely continue to used them… Read Full Review

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“Extremely good service”

Written on: 29/08/2013 by Paul_WS (2 reviews written)

Excellent service, Excellent car. Thanks Easy transaction, pick up and return… Read Full Review

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“Worked well for me”

Written on: 27/08/2013 by Greyt (1 review written)

Booked well in advance so a good price for a quality car. Apprehensive about previous reviews complaining of long wait for collection at Bergerac, but only two in the queue and efficient and friendly service by Europcar. Refreshing not to have hidden extras that other companies tend to add to the price. Having said that, it would be far more efficient to book all details online so that the collection process is merely a confirmation of identity and a handing over of keys… Read Full Review

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“good service”

Written on: 25/08/2013 by rogdop (1 review written)

Best price of carrent in Cyprus last month, easy drop at office, no any problem. Will recomend 121carhire to my friends and probably will use this service myself. … Read Full Review

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“Great service always seems to work out cheaper !”

Written on: 23/08/2013

Great service always seems to work out cheaper !… Read Full Review

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“Good car, no hassle”

Written on: 21/08/2013

Car was easy to book, in good condition and very good value. Collection and drop off was quick and easy. Rep was very friendly. Everything was as described. No hidden extras. Car returned full of petrol. I took out excess cover with questor before hand… Read Full Review

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“Excellent company”

Written on: 20/08/2013 by dilyswilliams (1 review written)

I always use 121Carhire to book cars when on holiday which ever country I am travelling to because the 121Carhire web site is easy to use to research all options available and to make appropriate choice of car. Additional support if there are problems are dealt with quickly and professionally and the whole experience using 121Carhire is pleasurable and reassuring knowing you are dealing with a trusted, proficient and reliable car hire company. I have recommended 121Carhire to friends and family… Read Full Review

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“good car hire”

Written on: 20/08/2013

excelant car hire. lovley car made our driving in sweden an enjoyable experance… Read Full Review

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“I liked the choice of car BMW 1 series. A very classy...”

Written on: 20/08/2013

I liked the choice of car BMW 1 series. A very classy car for a very reasonable price… Read Full Review

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“Quick and easy”

Written on: 19/08/2013

Hired a car for 2 weeks in Malta. Easy pick up and drop off at the airport. Virtually brand new car. Tank of petrol lasted whole 2 weeks, so never had to put any extra in. Says in the small print you need to purchase with a credit card...you don't...debit card is fine if it is a VISA debit card… Read Full Review

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“Happy renter”

Written on: 18/08/2013 by David_cj (1 review written)

Rented Honda Jazz for three weeks. Car in perfect condition, economical (but not diesel). Biggest problem was pickup / return location - called "Kings Cross" but actually Edgware rd. Misleading… Read Full Review

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“Efficient !!”

Written on: 17/08/2013 by kab7173 (1 review written)

Happy with the price...fair fuel deal...customer service...good collection and drop-off experience....will use again… Read Full Review

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“Faro car hire”

Written on: 16/08/2013 by Andrew2805 (1 review written)

Picked Renault Clio up at Faro Airport. Car was about 3 years old with a number of bodywork scratches. These were noted on the sign-off form. Staff provided a break-down phone number, which made us a bit nervous, but the car had no mechanical problems during the 11 days we had it. One thing to note, we used the A22 toll road to Albufeira which should have cost around 2 Euro, but when I went to pay at a local petrol station, I was told the road toll system had 15 Euros outstanding against… Read Full Review

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“Car from Interrent with poor service and hidden costs!”

Written on: 15/08/2013 by Pals (1 review written)

Booked a car with 121 from Heathrow airport UK. They used a company called INTERRENT, which was quite terrible. The company knew nothing about the excess insurance I had paid for at the 121 website and asked me if I wanted an excess insurance with Interrent as well. When I asked what the insurance I had paid for covered, the lady at the customer service answered that she had no idea. Furthermore Interrent charged me a "full tank" of petrol when I got the car. The first car I got wasn't even… Read Full Review

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121Carhire02's Response to Pals's Review

Written on: 20/08/2013

Hi there,

I work for 121 Car Hire and would firstly like to thank you for taking the time to review our company.

We are very sorry to learn that you were not happy with your rental experience and would like to take this opportunity to address the issues that you have raised.

We would firstly like to draw your attention to the excess insurance policy that your purchased at the time of booking. As you will know from reading the information provided about this policy at the time of booking, you were still required to leave an excess deposit with the local supplier on collection of the vehicle. This is because all excess policies purchased from any company other than the local supplier will cover you as the driver and not the suppliers rental vehicle.

The local supplier requires the excess on the rental vehicle itself to be covered and this is why you were still required to provide the excess deposit. All customers are required to tick a box to indicate that they have read and agree to the insurance terms and conditions before they can continue with their booking and this is our way of ensuring you have all the information about this policy.

With regards to the fuel policy on your rental, again, this information would have been provided in the rental terms and conditions provided on the last page of the booking form. Customers are required to tick a box to indicate that they have read and agree to the rental terms and conditions and you are not able to proceed with a booking until you have done this.

If you would like to query the mileage allowance and charge for extra miles used, please may we ask that you contact our customer support team by using the Contact Us form on our website. Once we have your booking information and full details of your query, we will be able to look in to this for you and contact the supplier on your behalf.

I hope this response helps and that this experience does not deter you from using 121 Car Hire to find your future car rental.

Kind regards,

121 Car Hire

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“Good service & best car type”

Written on: 15/08/2013

I booked for a 7 seater and was assigned a Fiat Scudo. A big person carrier, good enough for 8 adults and 6 suitcases. Despite its size, it is easy to handle. Good value for money… Read Full Review

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“Super car-hire company”

Written on: 14/08/2013

We were booking on-line from Australia, so went ahead, hoping for the best. 121 was easy to deal with, came up with great offers, and the group from whom we obtained our car were very helpful (up-grade, no extra cost) and efficient. The whole experience was trouble-free, and we'd happily recommend 121 and Green Motion to our friends. London traffic jams provided the only stress!!… Read Full Review

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“Excellent company to deal with”

Written on: 13/08/2013

I liked how heeasy it was to book the car. The only thing I didn't like about my rental was that I spent about 45 minutes looking for the rental car representative at the airport to direct me to where I was suppose to go. I asked a few other reps. at the airport if they new where I could find the rep I was looking for but no one could. Finally I went to the Europcar booth and that is where my rep. was also located… Read Full Review

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“Car hire made easy”

Written on: 12/08/2013

I have booked cars many times when making trips to Ireland to visit relatives so I had experienced many different car hire sites and car hirers. I now know which I would avoid, so that made my choice easier, just check a few websites/prices, specs of cars & away I went. I also now know to ensure that I buy my own excess hire insurance rather than be stung at the collection desk of your destination & I always use a company that supplies a full tank of petrol & allows you to return it full -… Read Full Review

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“Great deal. Will be back!!!”

Written on: 10/08/2013 by Forkliftfred (1 review written)

Easy to use site and the car I got was much better than the class I'd booked! Car was brand new with no marks on it. Will be back for all my carhire in the future… Read Full Review

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