121 Car Hire Reviews - www.121carhire.com

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“car hire feb/mar 2014”

Written on: 22/03/2014 by MckinleyBlake136 (1 review written)

no hassle would use again in fact booking for next visit april/may used many times before… Read Full Review

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“great experience with this company”

Written on: 21/03/2014 by alejandro2 (1 review written)

Very helpful and efficient staff. No problems with car and collection at airport on arrival good and also on departure… Read Full Review

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“From booking, to collection, to dropping off the...”

Written on: 20/03/2014 by YaritzaRivera (1 review written)

From booking, to collection, to dropping off the vehicle, everything was simple and easy to do. Had a fantastic car to drive for a few days. Communication between the website and car rental company was brilliant. Can't complain about anything!… Read Full Review

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“Worked well for me”

Written on: 19/03/2014 by David1119 (2 reviews written)

Website was easy to use, and it was good to get acknowledgements and confirmations of the booking . There were no problems when picking up the hire car in Cape Town, and the staff there were helpful and professional… Read Full Review

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“Good value & easy”

Written on: 13/03/2014 by DagwoodBumstead (1 review written)

The whole process was very simple. The car from Avis/Budget was brand new, ran well and very economical on fuel. Pick up presented no problem and neither did the drop off. … Read Full Review

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“NO Insurance NO Answers to requests for Help”

Written on: 07/03/2014 by EddieEdwards (1 review written)

Booked Car in Australia (using Thrifty). Despite promises that CDW was included, AND I bought the Excess Buy-down, their Voucher excluded any Insurance on the Hire Car itself. Despite promises of a solution / reply in 48 hours, unable to get any contact or answers - to obtain the promised Insurance. They admit their System should not Exclude Insurance and then offer Excess Protection ...... but very unhelpful in trying to correct the error. They advertise themself as No Tricks No hidden… Read Full Review

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121Carhire02's Response to EddieEdwards's Review

Written on: 11/03/2014

Hi there




I work for 121 Carhire and was alarmed to read this post as we take pride in providing excellent customer support




I have just had a look at our emailing system and can see a chain of emails between yourself and a member of staff "Briony" after a phone call you had with her yesterday (closing email response is below) all correspondence with us was after this review was posted.




You say when you discussed this with 121 by telephone you said that we said a solution was expected within 48 hours this conversation would of been with Cartrawler the supplier not us 121 the website.




As said above we take pride in providing excellent customer support so I will be passing all your comments on to the supplier.










Email response:

I've had a look at the 121 website and can confirm that the "free insurance included" advertised refers to the insurance already provided on the rental car (the excess deposit that must be covered by a credit card relates to this basic insurance). This is referred to as "third party liability insurance" on your rental voucher.


Your rental voucher states that no extra insurance has been purchased because you purchased the excess protection insurance which was offered to you on the 121 car hire website at the time of booking. The excess protection insurance purchased through 121 car hire is provided by a separate company called Questor and you should have received a confirmation email and insurance certificate directly from them after your booking was complete.

If you have not received any confirmation from Questor, please let us know as we can ask them to resend it to you.

The Allianz insurance mentioned under the "Not Included" section of your rental voucher refers to a similar policy to the one you have purchased through 121 with Questor, however that policy is sold by Cartrawler who power 121 Car Hire. As you have purchased Questor, you do not need to purchase this insurance.

The local supplier may also offer you their own insurance policy when you go to collect the car. They may advise you that your Questor insurance is not valid. However, please decline their offer of insurance, provide the excess deposit on your credit card and be assured that your Questor insurance is more than adequate. (Please see details below for more information on what is and isn't covered by the Questor insurance).

You should not need to purchase any further insurance policies as long as you are able to provide the requested excess deposit on your credit card for the duration of your rental. The excess deposit amount will have been stated in the T&C's provided on the 121 car hire website at the time booking.

I hope this answers your query, however please don't hesitate to let us know if you require any further assistance and as mentioned above, let us know if you have not received your Questor confirmation and insurance certificate.

Kind regards,

121 carhire

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Eddieedwards's reply to 121Carhire02's Comment

Written on: 11/03/2014

Thanks - BUT (I work in Insurance) Third Party Insurance is NOT the same as Insurance for Damage to the Hired Car (CDW), and the Voucher specifically says " Damage to another Car/Person" which means NOT the Hire Car but a Third Party's vehicle. TP Insurance is for Liability to Other people Not to the Car you are driving. CARTRAWLER have accepted that their Voucher states TPL and not CDW is covered, But refuse to replace the incorrect Voucher without cancelling & replacing the incorrect Voucher -- which means I get hit with Cancellation Fees and increased new-booking charges (when the error is not mine) --. They will only send me an e-mail saying "..... Meena at Thrifty Sydney, Australia told me that CDW is included, with Excess .... ". So I have no legal conclusive document that the promised CDW cover contractually exists. If an Insuurance problem does arise, will I have to take Legal Action against 121 / Cartrawler if Thrifty deny insurance cover exists? The obvious solution is for me to receive a corrected Voucher showing that CDW cover IS in force ..... surprised that Cartrawler cannot do this. A word of advice ----- TPL is not the same as The Car insurance (think of your own vehicle insurance ...... where you choose from TPL only, to TPL + Fire & Theft, to Comprehensive. Suggest the Web Site should make this very clear. Please tackle this issue and let me know

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“Cheap and good service”

Written on: 07/01/2014 by adeporter (1 review written)

a bit of a pain to pick up off airport, but great car and good service. Iwould recomend to a friend. … Read Full Review

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“Was very pleased with the car we hired and would use...”

Written on: 21/11/2013 by Hetters (1 review written)

Was very pleased with the car we hired and would use them again … Read Full Review

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“The Skoda was FABier”

Written on: 16/11/2013 by Cliffey1 (1 review written)

Great value at £60 per week in November, good quality 2 year old Skoda Fabia car supplied in booked Corsa/Fiesta C class. Easy pick up & drop off at Faro Airport car park & pleasant & efficient service with YOR car rentals. No scams like charging for full tank of petrol or excessive excess insurance, as used by some hire firms. Highly recommended!… Read Full Review

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“Good efficient service. Only wish it was nearer the...”

Written on: 06/11/2013 by Anaisanais (1 review written)

Good efficient service. Only wish it was nearer the airport. Refund quickly paid back into bank Car was new. Clean and economical… Read Full Review

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“Florida car hire”

Written on: 27/10/2013

Hiring a care was easy, good value and hassle free. When we arrived there was no hidden extras, which is different to what i have experienced when hiring from others Great!… Read Full Review

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“Great hire in Spain”

Written on: 21/10/2013

The hire was very good from the check on counter at Madrid arrivals where we were dealt with very professionally, the car was fine and we had no problems during the hire. The drop off was very smooth and simple and most importantly quick, will definitely hire from 121 again… Read Full Review

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“Beat the queue”

Written on: 16/10/2013 by chrisjoy (2 reviews written)

Apart from the long wait to get my car at Faro (there were a lot of incoming flights at the time) everything was great. Nice car (Seat Ibiza). On my return everything went very smoothly and my credit card blanks were handed back without my asking… Read Full Review

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“Car Hire Alicante”

Written on: 14/10/2013 by BrianSpreckley (2 reviews written)

It was easy to make a booking. Checking in and collecting the car was very convenient and easy. The car provided was in excellent condition and very clean. No problems with the car .Would book again… Read Full Review

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“Car rental Paphos”

Written on: 06/10/2013 by SueJ257 (1 review written)

Excellent price and we were given a larger car than we'd requested. Customer service was good - friendly and efficient. Collection could have gone a little more smoothly - we weren't aware we needed to ring to say we needed to be picked up from the airport, nor exactly where we needed to wait. Once this was overcome, all went well… Read Full Review

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“Cheats! 121 is CARTRAWLER!!! -check out cartrawlers...”

Written on: 03/10/2013 by cartrawlersuck (1 review written)

Awful customer service , HURRENDOUS AVOID AVOID AVIOD!!!!!! booked a car paid 96 pounds up front, refused a car as dvla had not updated address details still fighting my case 6 month later. Took 4 months to answer an e-mail and closed the complaint within 6 hours of sending said e-mail as they assumed it was resolved. DISGRACEFUL MONEY SNATCHING COMPANY , THE SAVING YOU MAKE IS PENNIES - GO DIRECT! I NEVER WRITE REVIEW NORMALLY BUT THIS COMPANY IS TRULY THE WORST EVER! … Read Full Review

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121Carhire02's Response to cartrawlersuck's Review

Written on: 22/10/2013

Hi there,

I work for 121 Car Hire and would like to thank you for taking the time to review our company.

I am very sorry to hear you are unhappy with our company which is not owned by Cartrawler.

Please can I ask that you contact our customer support team with full details of the issue so that we can assist you.

You can use the Contact Us form on our website.

Kind regards,

121 Car Hire

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“Rent from 121carhiere in Sicily”

Written on: 03/10/2013 by marco1313 (1 review written)

We rent a car from them for a week in Sicily paid deposit £14 when booked the rest of the balance after when we returned the car.After many bad reviews from people we was not sure which company we have to use as most of them got more bad as good reviews.We decide to rent with them and that was good choice as was easy and without any problem.When we get Sicily we got brand new Peugeot 208 diesel with 6,000 km on clock which was very economical and drove perfect.On collection of the car we… Read Full Review

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“Car Hire with 121”

Written on: 28/09/2013 by tcpwong (1 review written)

It was a good online experience with the rental company 121. easy to browse and good informative details. Will come back for the book in the future… Read Full Review

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“worth every penny”

Written on: 27/09/2013

Good friendly service easy pick up and drop off Would recommend to my family and friends with no hesitation… Read Full Review

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