121 Car Hire Reviews - www.121carhire.com

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“budget car hire the best yet”

Written on: 26/06/2014 by yjCardenas373 (1 review written)

budget car hire,very good ,polite service,top model vehicle.not pushed into any added extras.definite use again… Read Full Review

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“They put me through to the worst car hire company ever”

Written on: 20/06/2014 by StanleySlaughter (1 review written)

It was very easy to book a car through 121 but I did not expect that I'll be renting a car from other company. First of all I paid an extra to get VW Polo but in the end I got micra (4 people, 4 large luggage). The rest of experience only got worse when I got to the counter at the Airport waiting about an hour to finally speak with someone from Record Go! Hidden charges everywhere. Left the car in the same condition and got charged God knows what for… Read Full Review

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121Carhire02's Comment

Written on: 26/06/2014

Dear Customer

We are sorry that you weren't happy with your car hire experience.

121carhire is powered by a broker and so do not actually supply vehicles for customers. We work with a number of local suppliers to fulfill our customers booking requests.

If you would like us to look into this for you and find out what the extra charges relate to then please can we ask you to contact us. To do this, go back through our website and click on Frequently Asked Questions. Scroll down to the bottom and click on the Contact Us link. Please fill this in and we will gladly look into your complaint for you.

Kind regards

121carhire.com

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“what i thought about car and service”

Written on: 20/06/2014 by gfCardenas218 (1 review written)

very easy to book. Friendly and helpful staff both on the phone and at the airport. Would definitely book with you again… Read Full Review

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“Excellent and easy booking”

Written on: 17/06/2014 by SOX31 (1 review written)

The website is easy to navigate and prices seem lower that other sites. Once you book a car a voucher and details of booking are emailed straight to you and car collection was hassle free. I would like to see more options on cars and the option to have an insurance included to remove the excess but this is a minor issue. Overall a great site and will use again… Read Full Review

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“Cheap and easy car hire”

Written on: 12/06/2014

Hired a car online with 121 car hire, and upgraded to Nissan Qashquai (or similar). Was very nervous when we went to pick up the car as the price was so cheap we expected to get some awful, old car. Were pleasantly surprised when we actually got an immaculate Nissan Qashquai as requested. NO CATCHES. The only thing we didn't like was them telling us there was a £1200 excess for any damage, then offering us extra insurance to cover that. We refused and fortunately didn't need it. Overall… Read Full Review

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“Happy Punter”

Written on: 11/06/2014 by Williamsqe9 (1 review written)

Esy to use site and quick quotes and post-booking communication… Read Full Review

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“Excellent and fast service.”

Written on: 09/06/2014 by Zeljko1 (1 review written)

Fast pick up, no problem with drop off on another location. Everything was excellent. Reasonable deposit of 150 EUR (once in Lisbon, I was asked for deposit of 1500 EUR)… Read Full Review

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“easy service”

Written on: 08/06/2014 by JasminMcLeod (1 review written)

Easy to purhase online. When we got to bordeaux airport the staff were very pleasant and spoke english. We were given a car bigger than the ordered vw golf for the same price. Blue motion vw saran. Car was spotless. Easy to pick up and return no fuss… Read Full Review

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“easy pick up drop off”

Written on: 04/06/2014 by Munro124 (1 review written)

Fabio met us at the airport and provided a great service… Read Full Review

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“convenient and good price”

Written on: 28/05/2014

I hired at Trapani Airport (Sicily) and one hire company there in particular had a bad reputation - though offers cheap rentals. Budget through 121carhire.com were almost identical in price and offered a far superior service / product. My only gripe was that I was informed at the hire desk that the car was almost new and in perfect condition. It was dark on collection and I missed the fact that there damage to one panel. I noticed this when parking in the lit car park of my hotel that night… Read Full Review

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“Great service - pleasant staff and fantastic vehicle. ...”

Written on: 21/05/2014 by 443Dowling (1 review written)

Great service - pleasant staff and fantastic vehicle. It was comfortable and well maintained… Read Full Review

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“Be careful when booking”

Written on: 21/05/2014 by 428Evans (1 review written)

On their main webpage, it gives you the feeling that they only deal with the big guys (AVIS, Hertz, Enterprise, etc). I booked myself a car and found to my horror that I had been booked with Greenmotion. This company, in my experience was extremely poor and I was charged for damage that I had not done. Customer services basically completely ignored me when I complained… Read Full Review

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121Carhire02's Comment

Written on: 22/05/2014

Hi there,

I work for 121 carhire and was sorry to read this post as we take pride in providing excellent customer support. I would also like to re-iterate that we work with a number of suppliers but take our supplier relationships very seriously and would want to know about any partner that did not come up to standard or if anyone has any issues we should know about.


To contact 121 customer support directly pleases contact us via our contact us page on our site and we will deal with your queries immediately.


Kind regard,
Customer Support

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“Doesnt have the choice to select the car company”

Written on: 21/05/2014 by FaithRoss480 (1 review written)

121car hire as others has got an excellent website and has the best rates, they are just a consolidator. They even show the tie's with big names like avis, hertz, enterprise etc. Finally when you are at the end of the reservation it just randomly allocates to some unknown car rental company. These unknown names try to make their money by extras so careful. I wouldnt recommend 121 rather will search separately on other individual sites… Read Full Review

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“good,cheap and easy”

Written on: 16/05/2014 by fkBlake475 (1 review written)

got a brand new BMW for cheap money. Easy pick up and return. Would recommend to everyone… Read Full Review

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“good service”

Written on: 15/05/2014 by Barres415 (1 review written)

happy with collection and drop off ,used many times happy to recommend to friends and family… Read Full Review

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“Competitive rates and quick confirmation.”

Written on: 11/05/2014 by RossiItalian84 (1 review written)

The rates and choices were good. The pick-up was efficiently handled and the staff at all times were courteous and helpful. The car was well-presented and in good condition. My major problem was in not knowing the supplier BEFORE pressing the button to finalise the booking. I want to know which company will provide the car ahead of booking. I was totally confused by the title Interrent, there was no sign at the Rental office and it was only then that I learned that the supplier was Europcar… Read Full Review

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“Amazing service”

Written on: 09/05/2014 by Jaime358 (1 review written)

Very good experience. Will book again!… Read Full Review

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“Cheap convenient ”

Written on: 08/05/2014 by Gretcheng391 (1 review written)

Does what it said on the website brillianttt… Read Full Review

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“hire”

Written on: 06/05/2014 by LorenaPenn (1 review written)

new car good price service all good… Read Full Review

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“Very good service”

Written on: 05/05/2014 by Williamson23 (1 review written)

This was a great deal, we had the car for 1 month it cost us €250 all in so was well impressed it was a Honda jazz so a good sized car for the money… Read Full Review

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