Quick Lens www.quicklens.com.au Reviews

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★★☆☆☆
2.0 / 5
33
30% of users recommend this
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★☆☆☆☆

“They should be banned from trading.”

Written on: 05/04/2012

Bought one year supply for both my wife and myself,only to find out that the strength of all their brand names are minus they dont have any plusses in stock.I send the whole lot back to them as requested only to be told now, we have not received them.This is 6 weeks ago.My only alternative now is to get in touch with Visa as Quick lens won,t respond to my emails .So if you want to deal with the DODGY BROTHERS pick this mob and kiss your $$$$$ GOODBYE… Read Full Review

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★☆☆☆☆

“The worst ever...”

Written on: 30/03/2012 by ByGollyMissHolly (1 review written)

I ordered contacts 4 weeks ago.. and nothing.. I emailed the company, they emailed me back a few days later suggesting they have no control over customs 'hold ups'. Lucky I only purchased one box... www.eyecontacts.com.au - by far the best company, usually next day delivery and they come with a box of smarties!! :)… Read Full Review

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★☆☆☆☆

“Stay far away!”

Written on: 10/01/2012

This company is a joke! They should change their name to Slow Lens, or more accurately, No Lens. Have waited 6 weeks now for lenses and looks like they won't be turning up. Same story as other reviews, get an email saying the item is out of stock, emails go unanswered and no phone number to contact directly. Avoid them like the plague!… Read Full Review

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★☆☆☆☆

“2 weeks to come from Singapore???”

Written on: 30/08/2011 by fionaonly (1 review written)

This is the first time to order contact lenses online. I really thought they were Australian based but realized after I paid that they were being shipped from Singapore. My bad luck cause I've been waiting for 2 weeks since they said that they have been dispatched. I ended up going online yesterday and ordering from a company who has a warehouse in Sydney. They called me today and we dispatch them right away. Don't know where my contacts from singapore have gone since noone is anwering my… Read Full Review

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Guest's Response to fionaonly's Review

Written on: 06/10/2011

Hi Fionaonly

Was just wondering which other online service that you used who were based in Sydney are?

Thanks

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★☆☆☆☆

“ BEWARE!! If only I'd read these reviews before I...”

Written on: 22/03/2011

BEWARE!! If only I'd read these reviews before I placed an order and paid for it... Same thing as most of the other reviewers have said, they take your order and money then send an email to say they are out of stock. There is no way to contact them except by email which just causes more frustration because they dont reply to your complaint. Yes the lenses are cheap, but only if you recieve them. I'm pretty sure I can kiss that money goodbye… Read Full Review

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★☆☆☆☆

“Ordering and supply experience was satisfactory - ...”

Written on: 08/03/2011 by PRuss (1 review written)

Ordering and supply experience was satisfactory - HOWEVER THIS COMPANY CANNOT PROVIDE A AUSTRALIAN PROVIDER NUMBER for Health Insurance claims in Australia. Therefore these lenses were extremely expensive.

Their internet sight does not clearly indicate they cannot provide a receipt for health insurance purposes.

Will not be using this company again and will do my upmost to discourage other Australians from using this company… Read Full Review

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Guest's Response to PRuss's Review

Written on: 08/07/2011

you cant expect an Australian health fund to rebate for conatct lenses from overseas. be like having an operation in Singapore and expecting medicare to cover it.

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★☆☆☆☆

“REFUND advice ”

Written on: 19/02/2011

REFUND advice

If you are reading this, it is likely you have not received what you've paid for or you've received an email stating your order may take months to arrive. Contact your bank immediately to get a refund. Quicklens ignore you once they have your money.

Things you need to know:

Quicklens are Singapore based. They do not have a provider number so you cannot claim against private health insurance.

Stored stock is limited and delivery times can be very long (months).

Refund… Read Full Review

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★☆☆☆☆

“I have bought from Quicklens twice before - no problems. ”

Written on: 24/01/2011

I have bought from Quicklens twice before - no problems.

I ordered contacts in November, it is now the end of January and I still have not received them!!! Not only that, they are not responding to any of my messages or emails!

I would NOT recommend using Quicklens - over 2 months after payment, and still no lenses or customer support - they might be the cheapest online, but they are definitely NOT reliable, and the fact that there is no phone support is frustrating when they won't reply to… Read Full Review

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★☆☆☆☆

“I ordered my contacts on the 4th of December 2010, it...”

Written on: 05/01/2011

I ordered my contacts on the 4th of December 2010, it is now the 5th of January and I am still waiting on them. Fast delivery, yeh right!!!
I have emailed Quicklens several times only to be told they have been dispatched. I can not find a phone number to contact them about this and I am getting increasingly frustrated!
I will certainly not be buying my contacts from them again!… Read Full Review

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★☆☆☆☆

“I have always purchased my contacts from my local...”

Written on: 31/12/2010

I have always purchased my contacts from my local optometrist but at twice the price I thought I would give online purchase a go. I ordered my contacts online from Quicklens on 3 December 2010. The online tracker showed they were shipped on 6 December. As at 20 December they still had not arrived. I emailed quicklens enquiring where they were but were told they could not guarantee delivery in any certain number of days and that it may take sometme especially in December. This was despite the… Read Full Review

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★★★★☆

“great website, clear and simple instructions and...”

Written on: 14/09/2010

great website, clear and simple instructions and professional layout.
cheap as chips contact lenses, packaged very well and arrived in about a week after they sent them.
small price to pay considering your saving literally loaaads of money on the cost of the lenses.
will be sticking with this site, other ones look dodgy and messy.

overall happy as can be… Read Full Review

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★☆☆☆☆

“I bought the lenses on 13 July 2010. After my payment,...”

Written on: 10/08/2010

I bought the lenses on 13 July 2010. After my payment, they wrote to me to say that my lenses are not available and may take up to 4-8 weeks! Then they wrote to me again to say that my lenses have arrived in Singapore on 27 July 2010 and will be despatched to me. However, until today (10 August 2010) I haven't received anything from them.

If I knew it would take this long, I would not have ordered from them at all!… Read Full Review

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★★★★☆

“I just moved to australia in Novembre and needed new...”

Written on: 12/01/2010 by Zampo (1 review written)

I just moved to australia in Novembre and needed new lenses.
Found them on the web, but I wasn't sure if they were legit. They send from Singapur and they are linked to a Japanese website but I finally bought my Biomedics there. They were the cheapest around so I just gave it a try.
Took long 11 days for them to arrive but the contact lenses are equal to the one's I purchased before. I was very surprised. Besides the 11 days I got my lenses for cheap. I will buy there again… Read Full Review

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