Wheelies Reviews - www.wheelies.co.uk

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★★☆☆☆
2.4 / 5
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★☆☆☆☆

“Still waiting, totally ignored”

Written on: 04/08/2012 by giantmedusa (1 review written)

My bike was stolen and had to deal with them through HSBC's insurance. First of all all the bikes I have chosen for my replacement were out of stock for months. I finally agreed on a bike they had in stock but am still waiting for it, 3 weeks now.. Every time I call it's 10mins being on hold and when finally the receptionist picks up (she can't help anyway) she says there's nobody available and they will call me back, never happened! 6 times so far! I have booked holiday according to their… Read Full Review

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★☆☆☆☆

“Waste of Time - Never Deal with Wheelies”

Written on: 31/07/2012 by bikeless (1 review written)

DON’T DEAL WITH WHEELIES This company is an absolute disgrace. My bikes were stolen, if this wasn’t depressing enough I had to deal with Wheelies 'the bike replacement company' Unfortunately it was a case of - deal with this company that doesn’t know its backside from its elbow or take cash from the insurance company that offer £500+ less. I wasn’t happy with the recommended/suggested bikes by wheelies so I chose three bikes (full sus, Hybrid and women’s hybrid to… Read Full Review

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★☆☆☆☆

“Waiting 3 weeks for my item, 3 emails ignored!!”

Written on: 14/07/2012 by bridlematt (1 review written)

Absolutely shocking company. Ordered a waterproof caddy sack through them and it has never arrived. I have written 3 emails all of which have been ignored. I have now gone through Paypal to get a refund as they are clearly not going to respond and intend on keeping my money without sending the product. Previously only used Wiggle and Chain Reaction and will be definitely using them next time rather than Wheelies who are quite simply shocking… Read Full Review

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★☆☆☆☆

“Feel 'robbed' for a second time!!!”

Written on: 19/06/2012 by Gingewaller (1 review written)

After having my bikes stolen my insurance company put me through to wheelies for the replacement. Initially all went well and I happily ordered two new bikes and a few accessories. A week later I rang and was informed that one bike was delayed as waiting for parts however if I paid extra I could upgrade, which I gladly did. I was then told they didn't have some of the items in stock do I had to choose alternatives. The bikes finally arrived a few weeks later and it be ame clear that one bike… Read Full Review

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★☆☆☆☆

“NEVER BUY FROM WHEELIES”

Written on: 14/06/2012

Ordered a bike, was told was brand new, in stock, next day delivery. I paid on card. A few hours later recieved a phonecall that the seatpost was missing, so they couldn't send the bike, it was a farce. I am awaiting a refund, lets see if i get it no problems… Read Full Review

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★★★★★

“Good website, easy to order, fast delivery”

Written on: 17/05/2012

Had no issues with this site. Found what I needed quite quickly, ordered it and is arrived without any issues. That's what online is aboout - quick, easy, simple! And that's what I got - would use Wheelies again without hesitation. … Read Full Review

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★☆☆☆☆

“No stock and problems getting refund”

Written on: 15/05/2012

Despite reading the many poor reviews for this company, I decided to give them the benefit of the doubt and place an order with them. Ordered an item from the sellers website. Nothing on the site to say that the item was out of stock. Paid, then 2 days later emailed for an update as I had not received the item. Only then did I receive an email stating that the item would be in stock in 2 months time!! It then took 2 emails, 1 phone call and 1 week later before I received a… Read Full Review

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★★★★★

“Simple site, quick delivery”

Written on: 11/05/2012

I found this site while looking for some camping gear and parts for a new bike I was building. Pricing was pretty similar to others online but decided to take a chance and buy everything from here for simplicity's sake. Their site was easy to use, checkout process was straightforward and the goods arrived within 2 days of placing the order. One thing I did notice is that when logging-in, there's no link if you've forgotten your password! Not good if you're like me and can never remember… Read Full Review

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★☆☆☆☆

“useless, dishonest”

Written on: 27/04/2012

I ordered an orange Elite pro after my old one was stolen, the bike took a week to arrive, despite initially being told it would be 48 hours. When it arrived it had the wrong tyres on it, wrong size and brand, so that they were too wide to fit through the frame. Secondly the brakes were not working, I phoned them and was told to take them to a local shop for fixing, then email them the invoice for a refund. Refund never came, had to chase it up twice. Still no working brakes, now 6 weeks on… Read Full Review

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★☆☆☆☆

“Time wasters”

Written on: 03/04/2012

Don't believe their website , stock doesn't exist and "No way of keeping it up to date" You spend hours looking , getting reviews etc, only to find the bike isn't in stock and they can't get one either . If I could avoid using them I would ... but insurance company pushed me to. Also watch out for offers that are on their normal website but when you go through the "insurance claims" web page the bikes are full price!!! Avoid Avoid Avoid . Do I feel better ...no still trying to get what I want… Read Full Review

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★☆☆☆☆

“wheelies direct ,my expereance”

Written on: 30/11/2011 by ANDGEORGE (1 review written)

Orderd a moon x power 300 with wheelies direct because of the great price, it arrived on time ,no problem . but after only 8 uses it would not work,spoke to wheelies who told me i had to return it to be sent off to the maker to be repaired.no problem after 3 weeks of hearing nothing i have emailed and rang them at leat 6 times and recieved no reply as to what has happend to the item. they offer a good service right up until you recieve the goods ,then i am affraid you are one your own should… Read Full Review

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★★☆☆☆

“Not impressed”

Written on: 13/11/2011 by oddjob (2 reviews written)

I had to order via this company as my employer is operating the Cycle To Work scheme through Wheelies. The details of my order were taken professionally and I liked the follow up calls advising me of the status - unfortunately the date they estimated for despatch was then changed no less than 4 times - in the end I got fed up and was quite clear that any further delay would result in me cancelling my order and taking my business elsewhere. Lo and behold, my order was fulfilled pronto. My… Read Full Review

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★★★★★

“buying at Wheelies direct”

Written on: 12/10/2011

Just a quick thank to Wheelies direct for the service i received when buying my new mountain bike recently. decided on a Scott Aspect 10 received it the following day and at a good price 5 min and it was ready to ride. It gave me confidence in Wheelies Direct thank you again… Read Full Review

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★★★★★

“Wheelies 1st Class Service”

Written on: 11/10/2011 by lisa438 (1 review written)

I had my mountain bike stolen from my garage a week before i was due to go on my cycling trip to the Alps. Wheelies Direct replaced my bike through my insurance company within 48hrs of me putting in a claim. The staff were really sympathetic and helpful and got my bike and accessories to me through their courier on time. I would be happy to recommend Wheelies and have since bought things from their website… Read Full Review

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★★★★☆

“Bought 2 bikes and everything was ok. :) ”

Written on: 20/09/2011 by Walesnick81 (2 reviews written)

Found Wheelies.co.uk online, did some research, and found them to be the cheapest/same as any other dealer for the type of bikes I wanted, plus they was local so if any problems did arise i could get it solved quickly. Bought a bike for me and the Mrs, decided gave them a call because it has been a while since the both of us had ridden, and wanted some advice, The guy on the other end of the phone seemed to know his stuff, and advised us on sizes and frames and what to buy and what would be… Read Full Review

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★☆☆☆☆

“Totally shocking !!!!!!!!!!!!!”

Written on: 06/09/2011 by Littlelegs5 (1 review written)

Totally completely and utterly BAD. took 5 weeks and lots and lots of calls to get the damn bike. Only when I told them I wanted a refund and to stick their order did they finally deliver it and not refund the money as requested. I am so angry with them. But I did chase for compensation and got it.... so if you are being messed around just be aware you can get compensated!!!!!! I got 10% of the bikes cost plus the cost of some lights and mudguards and I bought myself a fur coat...its lovely… Read Full Review

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★☆☆☆☆

“Wheelies ”

Written on: 30/06/2011

I also have been forced to use wheelies by my insurers. I could go in to a really long ramble about how shocking there customer service is but i think plenty of people have already done this for me so I will try giveing you a condensed version, If you want to waist allot of money calling there custom build guys leaving messages and never hearing back from them then you have found the company for you. If you have 6+ months to wait (my claim is still out standing) If you want a bog standard… Read Full Review

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★☆☆☆☆

“An almost unbelievable level of ineptitude”

Written on: 31/05/2011 by richardboddington (1 review written)

I am literally unable to work out how Wheelies can be so inept. My bike was stolen and so my insurance company directed me to Wheelies to get a new bike. I'm a bit of a bike nerd and so I spoke to their custom build team and wrote a list of exactly what components I wanted, which I sent to them. They then sent a quote back listing those same components and giving me a price. I waited six weeks for the bike - that's quite a long time. I could have sourced the same kit in two weeks, but hey… Read Full Review

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★☆☆☆☆

“AVOID THIS COMPANY AT ALL COSTS (IF YOU CAN)! ”

Written on: 15/04/2011

AVOID THIS COMPANY AT ALL COSTS (IF YOU CAN)!

I have been lied to about my bike being dispatched, TWICE. They never have any stock but if you are going via insurance then you have no choice so spend hours on the phone with them trying to work out what they have got. Then it never turns up. THEY ARE A COMPLETE JOKE! How on earth they stay in basis is anyone's guess.

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★☆☆☆☆

“I had the misfortune to come into contact with this...”

Written on: 05/04/2011 by Scott OM (1 review written)

I had the misfortune to come into contact with this company via my house insurance as my previous bike was stolen. I chose the bike I wanted
(Giant TCX 2 2011 £795) from their web site and was given a delivery date. This date was broken 3 times. Eventually when the bike turned up, it came without pedals, and when I complained about this fact, I was told it did not come with pedals, though nothing was mentioned or hinted at on the web site.
The customer service was awful, I had to phone the… Read Full Review

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