Wheelies Reviews - www.wheelies.co.uk

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★★☆☆☆
2.4 / 5
33% of users recommend this
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★★★★★

“Fast delivery, top quality”

Written on: 30/11/2012 by Dids72 (1 review written)

I am very sad to hear that so many people have had a bad experience. My bike was stolen a week ago, and my insurance company (Direct Line) also works with Wheelies. I called them and they told me the bike I wanted was not in stock, but could be ordered back in in 3-5 working days and they would deliver to me the next day. They also upgraded my bike to the new model at no additional cost(which was great). This conversation happened Monday afternoon. I received the brand new bike on Friday… Read Full Review

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★☆☆☆☆

“Worst customer service EVER!”

Written on: 20/11/2012 by westdigital (1 review written)

Quite possibly the worst company for after sales EVER! I got a bike via their subsidiary company - Cycle Solutions. The bike developed a fault within the first month and I returned a part for repair. It took 3 MONTHS to resolve with numerous phone calls, verbal and emailed complaints (that got ignored) and an attitude from the staff that made you feel extremely undervalued. I demanded a credit note for my troubles and purchased some Endura shorts with the voucher. The shorts then tore whilst… Read Full Review

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★☆☆☆☆

“Totally diabolical after sales!!”

Written on: 19/10/2012 by Brooker (1 review written)

Wheelies were appointed by my insurance company to replace my stolen bike. In fairness they dealt with the supply of the bike very efficiently and the bike was delivered the next day. However, following a couple of weeks I discovered a manufacturing fault. I e-mailed their 'Customer Care' department and heard nothing. I left it a couple of days and then phoned, only to be told that there was no one available in the Customer Care department. I tried again a couple of days later and was put on… Read Full Review

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★★★★★

“Very happy despite previous reviews”

Written on: 13/10/2012 by Grahamandsam (1 review written)

Like many people I read some of the reviews after my bike was damaged and I made an insurance claim via tesco insurance who use wheelies bike replacement. With some trepidation I boxed my bike up for collection. Have to say, excellent service, my Dawes galaxy was replaced with a ridgeback panorama which is a far superior bike. I was only insured upto £1000 but wheelies direct negotiated my excess to be waived if I paid the difference. Very fair, very swift, very happy. Don't pay too much… Read Full Review

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★☆☆☆☆

“Terrible after sales service”

Written on: 24/09/2012 by jazzlord (1 review written)

Paid £1450 for a Genesis bike which turned out to be faulty. It was a Shimano hub gear but they claim that it needs to be repaired by the manufacturer rather than give a replacement! Still waiting on a replacement part five weeks later. Staff have a couldn't care less attitude. If you buy online stick to Wiggle or Chain Reaction and avoid Wheelies like the plague! … Read Full Review

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★★☆☆☆

“Customer Service anyone.......??”

Written on: 22/09/2012 by zoethehusky (5 reviews written)

Order my wife a bike from wheelies, agree with many other reviews here - customer service is non existent, all you get is an acknowledgement of your order, then nothing until it turns up with TNT. Nothing to say it's been sent, no tracking info etc. tried ringing them several times but just get put on hold......then when the bike arrived it had several significant areas of damage, the seat was scuffed, the crank arms on both sides had deep gouges in them. When they prepare the bike or… Read Full Review

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★☆☆☆☆

“Rubbish bike replacement service - AVOID”

Written on: 10/08/2012 by jamespeterson (1 review written)

Wow I wish I had checked these reviews before - it seems lots of other people have had a terrible experience too and it might have prepared me for what was for come. I do not have the energy to go through the whole 6 month saga in detail but in short they could not find a bike big enough to replace mine, sent one anyway, messed up pannier rack fitting, took back that bike, tried to send me another bike but only managed to deliver the mudguards! Finally got bike and they had FORGOTTEN to fit… Read Full Review

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★☆☆☆☆

“Still waiting, totally ignored”

Written on: 04/08/2012 by giantmedusa (1 review written)

My bike was stolen and had to deal with them through HSBC's insurance. First of all all the bikes I have chosen for my replacement were out of stock for months. I finally agreed on a bike they had in stock but am still waiting for it, 3 weeks now.. Every time I call it's 10mins being on hold and when finally the receptionist picks up (she can't help anyway) she says there's nobody available and they will call me back, never happened! 6 times so far! I have booked holiday according to their… Read Full Review

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★☆☆☆☆

“Waste of Time - Never Deal with Wheelies”

Written on: 31/07/2012 by bikeless (1 review written)

DON’T DEAL WITH WHEELIES This company is an absolute disgrace. My bikes were stolen, if this wasn’t depressing enough I had to deal with Wheelies 'the bike replacement company' Unfortunately it was a case of - deal with this company that doesn’t know its backside from its elbow or take cash from the insurance company that offer £500+ less. I wasn’t happy with the recommended/suggested bikes by wheelies so I chose three bikes (full sus, Hybrid and women’s hybrid to… Read Full Review

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★☆☆☆☆

“Waiting 3 weeks for my item, 3 emails ignored!!”

Written on: 14/07/2012 by bridlematt (1 review written)

Absolutely shocking company. Ordered a waterproof caddy sack through them and it has never arrived. I have written 3 emails all of which have been ignored. I have now gone through Paypal to get a refund as they are clearly not going to respond and intend on keeping my money without sending the product. Previously only used Wiggle and Chain Reaction and will be definitely using them next time rather than Wheelies who are quite simply shocking… Read Full Review

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★☆☆☆☆

“Feel 'robbed' for a second time!!!”

Written on: 19/06/2012 by Gingewaller (1 review written)

After having my bikes stolen my insurance company put me through to wheelies for the replacement. Initially all went well and I happily ordered two new bikes and a few accessories. A week later I rang and was informed that one bike was delayed as waiting for parts however if I paid extra I could upgrade, which I gladly did. I was then told they didn't have some of the items in stock do I had to choose alternatives. The bikes finally arrived a few weeks later and it be ame clear that one bike… Read Full Review

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★☆☆☆☆

“NEVER BUY FROM WHEELIES”

Written on: 14/06/2012

Ordered a bike, was told was brand new, in stock, next day delivery. I paid on card. A few hours later recieved a phonecall that the seatpost was missing, so they couldn't send the bike, it was a farce. I am awaiting a refund, lets see if i get it no problems… Read Full Review

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★★★★★

“Good website, easy to order, fast delivery”

Written on: 17/05/2012

Had no issues with this site. Found what I needed quite quickly, ordered it and is arrived without any issues. That's what online is aboout - quick, easy, simple! And that's what I got - would use Wheelies again without hesitation. … Read Full Review

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★☆☆☆☆

“No stock and problems getting refund”

Written on: 15/05/2012

Despite reading the many poor reviews for this company, I decided to give them the benefit of the doubt and place an order with them. Ordered an item from the sellers website. Nothing on the site to say that the item was out of stock. Paid, then 2 days later emailed for an update as I had not received the item. Only then did I receive an email stating that the item would be in stock in 2 months time!! It then took 2 emails, 1 phone call and 1 week later before I received a… Read Full Review

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★★★★★

“Simple site, quick delivery”

Written on: 11/05/2012

I found this site while looking for some camping gear and parts for a new bike I was building. Pricing was pretty similar to others online but decided to take a chance and buy everything from here for simplicity's sake. Their site was easy to use, checkout process was straightforward and the goods arrived within 2 days of placing the order. One thing I did notice is that when logging-in, there's no link if you've forgotten your password! Not good if you're like me and can never remember… Read Full Review

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★☆☆☆☆

“useless, dishonest”

Written on: 27/04/2012

I ordered an orange Elite pro after my old one was stolen, the bike took a week to arrive, despite initially being told it would be 48 hours. When it arrived it had the wrong tyres on it, wrong size and brand, so that they were too wide to fit through the frame. Secondly the brakes were not working, I phoned them and was told to take them to a local shop for fixing, then email them the invoice for a refund. Refund never came, had to chase it up twice. Still no working brakes, now 6 weeks on… Read Full Review

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★☆☆☆☆

“Time wasters”

Written on: 03/04/2012

Don't believe their website , stock doesn't exist and "No way of keeping it up to date" You spend hours looking , getting reviews etc, only to find the bike isn't in stock and they can't get one either . If I could avoid using them I would ... but insurance company pushed me to. Also watch out for offers that are on their normal website but when you go through the "insurance claims" web page the bikes are full price!!! Avoid Avoid Avoid . Do I feel better ...no still trying to get what I want… Read Full Review

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★☆☆☆☆

“wheelies direct ,my expereance”

Written on: 30/11/2011 by ANDGEORGE (1 review written)

Orderd a moon x power 300 with wheelies direct because of the great price, it arrived on time ,no problem . but after only 8 uses it would not work,spoke to wheelies who told me i had to return it to be sent off to the maker to be repaired.no problem after 3 weeks of hearing nothing i have emailed and rang them at leat 6 times and recieved no reply as to what has happend to the item. they offer a good service right up until you recieve the goods ,then i am affraid you are one your own should… Read Full Review

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★★☆☆☆

“Not impressed”

Written on: 13/11/2011 by oddjob (2 reviews written)

I had to order via this company as my employer is operating the Cycle To Work scheme through Wheelies. The details of my order were taken professionally and I liked the follow up calls advising me of the status - unfortunately the date they estimated for despatch was then changed no less than 4 times - in the end I got fed up and was quite clear that any further delay would result in me cancelling my order and taking my business elsewhere. Lo and behold, my order was fulfilled pronto. My… Read Full Review

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★★★★★

“buying at Wheelies direct”

Written on: 12/10/2011

Just a quick thank to Wheelies direct for the service i received when buying my new mountain bike recently. decided on a Scott Aspect 10 received it the following day and at a good price 5 min and it was ready to ride. It gave me confidence in Wheelies Direct thank you again… Read Full Review

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