Wheelies Reviews - www.wheelies.co.uk

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★★☆☆☆
2.4 / 5
34% of users recommend this
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★★★☆☆

“Provision of replacement items following an insurance...”

Written on: 08/02/2014

Initial notice from insurers advised that items (helmet, pedals and cassette)would be delivered to me 5-7 days after instruction. Wheelies advised that 2 of the 3 items were in stock but a third needed to be ordered. They were unable to send me the 2 items individually without the third. They said they would telephone me when the item was back in stock to arrange delivery - which they did. Delivery would take 5 - 7 working days, they were unable to give me a tracking number or give me a… Read Full Review

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★☆☆☆☆

“Terrible customer service, they just ignore you”

Written on: 23/01/2014

Ordered an item over a week ago, no despatch confirmation, in stock supposedly emailed 5 times over 2 day period and opened paypal case, didn't even have the curtesy to reply. Disgusting customer service in this day and age. AVOID LIKE THE PLAGUE!!!… Read Full Review

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★★★★★

“Great service”

Written on: 21/01/2014 by owenw (1 review written)

Recently had my bike stolen, my insurance company instructed Wheelies to replace my bike. I had few concerns at first but the guys on the other end of the phone we’re great. Bike arrived a few days later no problems, really great service!… Read Full Review

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★★☆☆☆

“No stock and poor communication!”

Written on: 18/12/2013 by mishrob (1 review written)

Ordered a top that was supposed to be in stock as a Christmas present. Contacted Wheelies after not hearing anything for one week and was told stock had just been received and was in the midst of being booked in - my order would be dispatched once this had happened. Left it for a few days and called them back after receiving no dispatch notice. Was told this time that someone would look into it and contact me back same day...never happened! Called them again and asked what was happening -… Read Full Review

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★★☆☆☆

“absolute nightmare service and stock levels”

Written on: 17/11/2013

Trying to replace my bikes through wheelies was an unpleasant experience. Nothing was in stock and customer service was poor and impatient. The wwebsite does not give you details about stock with most items being out of stock. We got there in the end but we are wrose off than before stolen. I will be changing my insurance and not dealing with them again. Good points, delivery is quick… Read Full Review

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★☆☆☆☆

“Appalling customer service”

Written on: 07/11/2013 by NickHolmes (1 review written)

Wheelies staff cannot be helpful enough when it comes to taking your insurance companies money for a replacement bike, but when that bike fails and is not fit for purpose they take no responsibility whatsoever and merely act as a postbox between customer and manufacturer. Having had a specialized stumpjumper Stolen and being told by my insurance company that I had to use Wheelies to source a replacement, I was given a choice of a few bikes. Although unable to test ride any of them, having… Read Full Review

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★★★★★

“pleasantly surprise”

Written on: 05/11/2013

After reading many bad review concerning the company, i was dead against using them, but told by my insurance company i had no choice but to use them to replace 3 bike stolen by some nasty men from my shed.To cut a long story short i have nothing but praise for the people i dealt with on a number of occassions and the overall service i recieved with information and dates, times etc concerning my claim. I would gladly use these again and im glad i took the risk. Give them a try you might be… Read Full Review

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★☆☆☆☆

“Simply the worst! Avoid at all costs...”

Written on: 20/10/2013 by theandyman (1 review written)

Was forced to use this 'bike shop' by my insurer to replace my beloved Galaxy. Having taken 2 months to source a suitable bike in the correct size (their website does not reflect the real stock that they carry) they left off the front carrier, broke the rear one and then failed to respond to email or phone messages (you can only ever get through to a bored receptionist whose accent is only improved by her gum habit...). 2 months after delivery - no satisfaction. I'm changing my insurer to avoid… Read Full Review

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★☆☆☆☆

“Try & Avoid !”

Written on: 10/10/2013

I unfortunately had to deal with them as the result of an insurance claim for a stolen bike. They had a limited range of bikes at full retail price and didn't have several models and sizes shown as being available on their website. If there is a problem with the bike it has to be boxed up and sent back to them - not sure how knowledgeable they are - they suggested the pedal arm be glued on when a problem occured after 6 months and just 15 rides when the bike was still under warranty. In… Read Full Review

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★★★★☆

“Quick communication”

Written on: 08/10/2013 by andrewhe (1 review written)

I ordered some brake blocks which were cheaper than anywhere else but no more than half an hour after I got an email informing me that the item wasn't in stock. They told me when it was due for delivery so I emailed them the day after and they very quickly replied to say it had arrived and that it had been despatched. Would have been better if it had been in stock in the first place but for the price I paid I'm happy… Read Full Review

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★☆☆☆☆

“AVOID at all cost please, Awful customer service!”

Written on: 08/10/2013

I have never experienced customer service (or lack of) such as this in my life. I bought a bike online and was extremely pleased when it arrived. I fitted the pedals and took it out for a test drive. I barely got off the footpath and the right pedal fell out of the socket so I thought I hadn't tightened it enough so I put in back in and continuted on my jounery. Of course it happend again only minutes later. I contacted the company who asked me to take pictures of the issue and send to… Read Full Review

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★☆☆☆☆

“Worst customer service ever!”

Written on: 07/10/2013 by kaz321 (1 review written)

From start to finish dealing with this company for a replacement bike and accessories under our insurance claim has had to be one of the most frustrating, annoying and unsatisfactory experiences ive ever had the misfortune of enduring. They do not act upon phone calls quickly, you are often held waiting or on hold for lengthy periods at a time. Communicating via email is no better and they are incapable of dealing with requests correctly ie sending the wrong goods - how difficult can this… Read Full Review

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★★★★★

“Excellent service”

Written on: 06/10/2013

I bought a gopro hero 3 camera and a hybrid bicycle from wheelies.co.uk and i was happy with the products, the delivery times and with their customer service. Unfortunately during delivery the bicycle sustained some minor damage and they were happy to send replacement parts within few days. Overall excellent service… Read Full Review

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★☆☆☆☆

“Cyclists beware!”

Written on: 12/09/2013

I had 2 replacement bikes from Wheelies that were organised by my insurance company. The build quality of the bikes was horrific. The fork on the mountain bike was back to front and the seat fell apart during the first ride. I was also delivered a road bike which (apart from tightening the handlebars) was fine until the derailer came loose and caught in the chain. The result was a buckled wheel, a broken derailer and a snapped chain. Wheelies don't want to know about it!… Read Full Review

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★★★☆☆

“Weak - bikes poorly prepared, website confusing ”

Written on: 06/09/2013 by Morgrp (1 review written)

Bought two bikes from wheelies a felt z95 and a ridgeback comet. They were quick and efficient at sending them out. When they arrived the problems began. The felt had a poorly set up front mech and the ridgeback was the wrong size. I phoned back and rejected the ridgeback because it was extra small (15") when I ordered a large (21") frame. After speaking to a somewhat rude and disinterested woman who repeatedly informed me it was my fault I then rang back and got through to a helpful… Read Full Review

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★☆☆☆☆

“Awful customer service and communication”

Written on: 23/08/2013

Had to go through Direct Line Insurance when my bike was stolen and they used this company. Worse customer experience ever. To name a few things that were awful; 1. they said they would deliver on the Monday between 8-6 so someone stayed home for the WHOLE day. No one came and when we called them to ask what was going on they said they had tried to call. There was no evidence of this and no voicemail, someone was in all day so would have been able to hear the phone. 2. On hold on the… Read Full Review

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★☆☆☆☆

“absolutely awful get cash from insurance company DO GO...”

Written on: 15/08/2013 by crowld (2 reviews written)

Spent hours ringing. On hold blah blah.... Arranged two replacement bikes after finding that most of the bikes on replacement website were not available. Assured bikes would arrive soon. Two weeks later rang to see what was happening and told one bike was unavailable. Why hadn't they told us? Do not do anything with them they are bad bad bad Spoke to wheelies call centre manager who agreed that their website catalogue was very poor and did not reflect their stock, they appear too have order in… Read Full Review

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★☆☆☆☆

“Awful, awful, awful”

Written on: 30/07/2013 by Nick145 (1 review written)

Had to use this lot for insurance claim. Repeated calls, on hold for over 45 mins. Goalposts coninually moving. Despite lengthy conversations about stem and handlebar sizes fitted at no cost originally by LBS (as you would expect) Wheelies refused, then team leader claimed conversation had never taken place. Still waiting for kit...... Will be changing insurers to a company that does not use this outfit… Read Full Review

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★☆☆☆☆

“Terrible Service”

Written on: 24/07/2013

Placed the order over a couple of weeks ago and they will not ship until they have every product. I understand but it's not my problem, happy to wait for the extra's but I really needed the bike sooner. Customer service representatives say they will call back with answers, never do, I am always having to call them. Email response is equally slow. Never thought I would have to deal with such a frustrating service from a modern day online retailer, most other online shop seem to manage, they… Read Full Review

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★☆☆☆☆

“Would give 0 stars if I could - shockingly bad service”

Written on: 18/07/2013 by Marion_Cobretti (1 review written)

I was passed over to Wheelies by my insurance broker, Protect Your Bubble (who, incidentally, provided a great customer service and were nothing but attentive in their communications. Sadly I won't be buying insurance with them again after the debacle of dealing with their [referred supplier, Wheelies) I was told by PYB that the turnaround time for replacing my broken bicycle would be about 2 weeks. It has now been close to two months and I am now in debt paying for the ridiculously… Read Full Review

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