Very Reviews - www.very.co.uk

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“Worst service ever.”

Written on: 02/11/2013 by Katiecmac (1 review written)

I purchased a netbook so that I had some access the outside world whilst I am battling cancer. This was a year ago. It didn't work for a day, I have been fighting for a replacement for almost a year . After 11 months, I am told that I can have a refund but it will be 21 days after I return the product. Until then, I will be hospitalised with nothing. I have explained my situation but, dispite months of trying to contact them, they refuse to help. I've never dealt with a company this awful… Read Full Review

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Jonmunday's Response to Katiecmac's Review

Written on: 05/11/2013

I am not suprised to hear this. I am having the same problem with them myself

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Katiecmac's reply to Jonmunday's Comment

Written on: 05/11/2013

Before using them I'd assumed they were a reputable company. After months of attempting to make contact, I eventually sent them a lengthy email explaining my personal circumstances and that I was battling cancer. I'd hoped that this would encourage them to behave decently. The reply I received began "dear ?".

I hope you have better luck, but I doubt it....

X

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Jonmunday's reply to Katiecmac's Comment

Written on: 05/11/2013

Did you get your refund within the 21 days?

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Katiecmac's reply to Jonmunday's Comment

Written on: 05/11/2013

I've not yet sent it back.

Despite informing Very of the problem in February, I was only offered the refund a week ago. I'm a little wary of sending the product back on a promise from them.

I was today told that my problem had been escalated to the "customer excellence team". I've no idea if this will be in anyway helpful. I've complained to trading standards and the ombudsman. I made it clear that it was my only access to the outside world whilst I'm in hospital. I find it hard to accept that they left it like this for close to a year.

Have you returned yours yet or are you wary like me?

FYI I was told that the refund was usually credited much quicker.

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Jonmunday's reply to Katiecmac's Comment

Written on: 05/11/2013

Hi, so sad to hear this. It's really shocking. I have returned the product as it is not fit for use. In fact it's bloody dangerous and would not put our Grandson at risk by putting him in it. Let's see what happens next. Been told by trading standards that they can have 30 days to refund me. I bet it will take all of those days too.
Good luck in your fight xx

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Katiecmac's reply to Jonmunday's Comment

Written on: 05/11/2013

Thanks. If the "Customer Excellence Team" are of any help, I'll make them aware of your issue.

Most mainstream companies would bend over backwards to help. I'm writing a piece for a paper on this service. I'm fortunate to work in the entertainment industry and, as such, have some helpful contacts. Despite an obvious lack of conscience, hopefully this will force very to right their wrongs.

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“Good Service”

Written on: 31/10/2013 by minxorcist (2 reviews written)

I bought a microwave oven from Very which was reduced in a sale. I also got 20% off as it was my first order. The delivery was on time, and to the address I specified. I opted to pay over three months, which made the purchase extremely affordable. On one month, the due date was a week before my pay date, and customer service were fine about extending my deadline (I still received text non-payment reminders). I would be happy to use Very again… Read Full Review

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“Poor ecommerce experience”

Written on: 31/10/2013

Website very unintuitive.Delivery options not made clear during checkout. Found it difficult to pay for item rather than signing up for Very account. Paid for next day delivery to be told after placing order that item might not be delivered for 28 days. Informed Very of cancellation but they were unable to refund my card. They stopped replying to emails at this point. Ended up accepting order when it arrived so that I didn't have to deal with them again. Customer services were polite and… Read Full Review

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“Failed to deliver on time with no offer of...”

Written on: 28/10/2013

Failed to deliver on time with no offer of compensation. I wrote to them explaining that my parcel was not delivered on the promise date but their reply was basically they didn't care at all and it was company policy not to refund postage costs even if they were late… Read Full Review

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“Terrible!!!”

Written on: 27/10/2013

Ordered ugg boots and the same wrong ones arrived twice. I have complained but now a month later I have been told if it happens again they will contact their head buyer. Total lack of customer service. Very unhappy customer and still no boots… Read Full Review

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“The Very worst”

Written on: 26/10/2013 by Richardpass (1 review written)

I ordered a asus memo pad, paid extra to purchase through very as the website said delivery would be in time for my daughters birthday. Then informed the item would not arrive in time, then complained only to be told it wasn't in stock even though the website said it was and would come in time. The complaints people then said in their terms and and conditions they don't guarantee delivery and sure enough hidden in the small print it's true. Then trying to cancel the order was a nightmare on… Read Full Review

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“what customer service????”

Written on: 20/10/2013

Absolutely non-existant customer service! Extremely unprofessional & nowhere to be seen when something goes wrong. I had an account, used it regularly & paid well above the minimum payment amount each month. One particular month I paid my payment too early as the follwing day I got an email telling me I could view my statement online. I rang their customer 'service' department & explained I thought I had mad a payment on my account too early, they assured me they could see I'd made 2 payments… Read Full Review

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“Shockingly bad service”

Written on: 15/10/2013

I have resisted writing this review as I have, in the past, received a straightforward service with Very, with nothing to complain of. However, where they fail miserably is when something goes wrong, as I wanted to advise prospective customers of the dangers of dealing with a business such as Very. Your credit record is at risk!! To cut an extremely long story short back in July (now October) I ordered a Kettle from Very. It was 'awaiting stock' but was happy to wait as a good price and the… Read Full Review

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“Beware of using vouchers...”

Written on: 09/10/2013

I purchased a Galaxy Tab 2 using a £30 voucher I received through the post which was accepted at the time of ordering...4 months later they are saying the voucher was not valid & i have to pay the £30! I filled in an online complaint form & got an email back saying once i have cleared my account they will happily close it down!… Read Full Review

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“OPEN LETTER TO ANNE CAVEN at VERY.CO.UK”

Written on: 04/10/2013 by diggers253 (1 review written)

I am told you are the person responsible for the utterly dismal service you are inflicting on the British public. For your information, with online experiences like those at Amazon, Tesco and even Ebay being commonplace, we have come to expect a certain "bare minimum" when it comes to online shopping. You are falling woefully short of even the very lowest benchmark. Unless you anticipate providing a service that might be amusing to inflict on someone you dislike or whom has annoyed you… Read Full Review

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“Customer Service Department none existent. AVOID”

Written on: 02/10/2013

Every line of contact you are told to try will reply with 'apologies' and send you to the next one, none of which have any intention of helping to resolve your problem. Customer Service is offshore and hasn't got a clue. They refuse to put you through to a manager when you ask and don't care at all about helping you with your problems… Read Full Review

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“Wont let me order anymore because....”

Written on: 02/10/2013 by sammyjayneex (7 reviews written)

Well i have been with very for a while with initial credit limit of £400 which was great. i managed to buy a wardrobe and a bunk bed for my girls and paid the take 3 payment every month so not to pay interest...anyway i kept ordering different things and paid them off but sometimes i woudldnt pay take 3 i would pay minimum payment and add some on top and i have NEVER missed a payment. Then i got a woolworths credit account thinking this would have different products but its the same as very… Read Full Review

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“Very (Bad at everything)”

Written on: 30/09/2013 by lukem538 (1 review written)

I had ordered a Samsung Galaxy Tab which they claimed to have delivered in July. After 4 months I eventually managed to get them to remove it from my account. During this time I ordered a replacement which was just left on my doorstep. Is a £400 item which was supposed to be signed for. More recently I ordered a new sofa on line which was supposed to be delivered today. This morning I got a call from their delivery company to say that Very had cancelled the order.. I called them and they… Read Full Review

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“Courier service amazing”

Written on: 28/09/2013 by Michellejoy (1 review written)

The product I received was just what I wanted but the I was most impressed with the courier who delivered it. I was kept informed of my order progress everyday with emails and texts. I was given a mobile number for the courier and when I phoned it to say I would not be at home for a few hours he was extremely helpful. When he left it with a neighbour he phoned me personally to tell me where he had left it. He could not have been more helpful and friendly. Thank you Steve in the… Read Full Review

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“ABSOLUTELY FUMING!! WORST "CUSTOMER SERVICE" EVER!!!!!”

Written on: 25/09/2013 by Emma25mc (1 review written)

I have had a very account for a number of years i think about 6 years, I hadn't used it since 2009 (Very claims this) but logged on yesterday to order some leggings and GHDs as they were on offer. When I initially logged on I couldn't remember my password so had to send a password reminder, I then logged in and updated my address and phone number and this was all done successfully, when I ordered I opted for the BNPL option but this came back as rejected and I was confused but needed what I was… Read Full Review

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“Not happy and will not be shopping here again.”

Written on: 23/09/2013

I ordered an item and paid postage and packaging for my laptop to be delivered within 3-5 business days. 5 days later and the item hadn't shown up, so I checked the tracker and my order had been pushed forward by a week without being informed by email or phone. I waited another week for my order to show up and the exact same thing happened again, pushed forward a week without being told. After the third time it happened I emailed them asking where my order was and when it would be arriving… Read Full Review

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“Great and quick”

Written on: 23/09/2013

I have to say that I was very hesitate to order from them when I saw so many negative reviews. But I thought I give a go. I placed the order yesterday and today was delivered with collect+ for free to a shop close to me. I was very impressed. I didn't had to deal with customer services so maybe this is where people are having issues. Overall really happy… Read Full Review

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“Somerset metal sofa bed”

Written on: 20/09/2013

I wanted to know the length of an extending sofa bed as it was not detailed in the description. After a long chat and a very long wait while the call centre person tried to find out. I was told I would need to contact the manufacturer. I asked Very could they find out and call me back but I was told that i would need to set up an account with them. I explained It was just an enquiry and if I decided to buy the sofa I would then set up an account. Eventually I was given the manufacturers name… Read Full Review

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“Treat customers very badly no clue what they are doing ”

Written on: 20/09/2013

Been with them for years beats me why I have given them good money had furniture with them few years ago fell apart three tables and 6 seater table and chairs and sideboard not cheap just went passed the 12 month told me nothing could be done well I am sure furniture should last way over a twelve month not cheap either I look after my home very house proud give old furniture to mum in law still have it now after 3 children and 28 years old wish I had kept it ... and by way was thrown out not… Read Full Review

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“Never use this company”

Written on: 19/09/2013

I will never use very again and I advise all others to avoid the company. Knowing that my buy now pay later interest free period was coming to an end I called very to confirm the outstanding balance on my account was the same as the balance that showed on my online account. The advisor confirmed the amount and I paid the stated amount in plenty of time for it to clear before the end of my interest free payment period. After making this payment I called again to ensure no interest would be… Read Full Review

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Dani1981's Comment

Written on: 01/10/2013

I'd be interested to hear the outcome of your complaint. I am currently in dispute with them over a similar issue regarding astronomical interest charges. I thought I had cleared my balance before the buy now pay later agreement had ended. 3 days later I am offering to pay the final amount (I hadn't realised was outstanding) and they will not remove their fees. I have been charged £450 my balance is £130!! Absolutely furious! I know if I had an issue like this with my bank they would sort it out as a matter of goodwill but not very!

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