Very Reviews - www.very.co.uk

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“sent return back 47 days ago, still no refund!!”

Written on: 26/01/2014 by marklane (1 review written)

worst company ever! sent item back by collect plus,got email to say it had been received, 10days later no refund. Phone them up, get told that the item hasn't been received!! get put through to different department then get told has been received just not processed, expect refund in 7days. 47days later and several expensive phone calls I still haven't received my money. Write to complaints department explaining everything, what do they reply? "we are sorry to hear that you have not received… Read Full Review

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“Very Bad Service”

Written on: 25/01/2014 by retrosi (1 review written)

I ordered a Swan Oil filled radiator on 19/01/14 this arrived 20/01/14 & on the 21/01/14 I tried to use the returns section on the Very website. This does not work as it does not allow me to click & select the check box next to the item thus not allowing me to progress to stage 2 of the process. I then used the email & received a confirmation email saying you would contact in 6 hours, you did not. In the mean time prior to any human contact by Very I received an automated phone call from… Read Full Review

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“Fast delivery, good price and as described”

Written on: 23/01/2014 by Mary1967 (6 reviews written)

I ordered a duvet set which arrived 3 days after ordering - I received a text when it arrived at the collection shop. The duvet is nice and it was a fair price. No complaints will use again… Read Full Review

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“Disgusting Customer Service”

Written on: 23/01/2014

I purchased an Ipad on Very's Buy now pay later Scheme. I had £300.00 left to pay. The due date for this payment was January 10th 2014. Unfortuately, because I only receive on-line bills this slipped my mind, yet I made the full payment 9 days late. I was expecting to have a small amount of interest, due to paying 9 days late. However, I was not expecting to be charged £179.15!!!!! £179.15 on a £300.00 bill!! OVER 50% interest!! Top top it off, when I called Very, and emailed them… Read Full Review

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“Products Cheaper Elsewhere”

Written on: 22/01/2014 by Credit-Savvy (2 reviews written)

I've used Very for 3 years now, to be honest I haven't had any major problems with them, I ordered a 3D tv from them which was faulty, they wouldn't let me return it until some repair centre engineer spoke to me first. I spoke to him, told him that the maker has admitted to me it was a known fault, and he agreed it was faulty, I was then allowed to return it, and my money was re-credited to my account. I have bought products rarely on this site for a number of reasons, 1) Delivery charges, I… Read Full Review

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“Great if you can clear off your balance in 3 months”

Written on: 21/01/2014 by boltonlad88 (3 reviews written)

I have both a Littlewoods and Very account. The difference is that Very is cheaper- but only if you pay off your balance in 3 months with the "take 3 option". If you don't they will charge you interest normally at 49.9% APR. Plus they charge you delivery of £3.95 for every order unlike Littlewoods where its free. I think this is for people with loads of disposable income who can afford to clear their balance quickly- because if you do the maths buying something from Very on 52 weeks actually… Read Full Review

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“Avoid Very At All Cost You Have Been Warned !”

Written on: 06/01/2014

On 03 December 2013 I was told about a good deal from Very for a Garmin Sat Nav. The product description said "Purchase by 23 December and receive a free Garmin travel pack". A code was given to add at checkout to obtain the gift. Try as I may it wouldn't except the code. I decided to pay for the item in the mistaken believe that a phone call to Very would sort the problem, how wrong could I have been. Without doubt Very is the most incompetent utterly useless company I have had the… Read Full Review

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“Seriously lacking”

Written on: 05/01/2014

Very are an exceedingly frustrating company to deal with. Unable to provide any information further than that provided on their website when you contact them. Apparently they can not contact their suppliers to check into availability of items when there are worrying signs about them being able to fulfil the order on time. I will never deal with them again… Read Full Review

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“I wish there was a choice of no stars!!”

Written on: 26/12/2013

Truly the worst company I have ever had the displeasure of using. Just awful customer service and terrible products. Please don't use this company. Rather go to the store and get what you need. It will save you a lot of heartache!… Read Full Review

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“Appalling, cheap and shoddy goods”

Written on: 22/12/2013

I ordered a single bed from this company which collapsed when anyone sat on it. Eventually, managed to return it after several phone calls and emails and ordered a replacement bed which actually splintered in half. After several attempts at phoning and emailing , I have been told by a customer advisor that I will have to pay £45 to have someone inspect it to see if it is a manufacturing fault. So basically, if they don't agree there is a fault , I will have to pay for a broken bed and £45 on… Read Full Review

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“WORST COMPANY I HAVE EVER DEALT WITH”

Written on: 20/12/2013

I ordered a computer on 29th of November, still not delivered now (20th December). The computer is currently being passed daily from a Gatehead delivery dept to a Wednesbury delivery dept which is strange as I live in Bristol. They have been investigating it for the last 3 weeks and wont give my money back till then, no response to my emails and managers new call me back. How is this company still allowed to trade?? A joke… Read Full Review

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“total waste of money for a bunch a cheap stuff.”

Written on: 20/12/2013

I bought my two kids a bunk bed, one frame was smaller than the other and was on a wobble, so had to prop it up I made a phone all about payment, when I bought it it wad the buy not pay 3 months later, I ordered in Oct.. I'm already been already asked for payment and have missed a payment! This company is terrible!!!!!… Read Full Review

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“Very are incompetent and useless!!”

Written on: 11/12/2013 by 2014 (3 reviews written)

I would avoid Very at all costs. After receiving a SMS/text message for £10.00 off my next order, I thought I would place a new order. 3 weeks later and I am still trying to get the £10.00 credit added to my account. They say that they want proof by post, how can you send a text message by post! I also have the discount code displayed on the main page of my account, again I pointed this out to them and they still don't believe it. I have had at least 4/5 colleagues telling me the same… Read Full Review

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“Staff have no accounts training”

Written on: 10/12/2013

I will first start by the ordering of a dress for my wife which in itself was very easy, this dress was delivered to collect+, no problems there I could collect it myself, now comes the part which the Very accounts dept cannot grasp, I could not collect the dress on time and collect+ returned it to the depot with courier, must add this is all itemised on my account what dates collect+ received my parcel and what date it was returned to depot, will now tell you that this dress was returned to… Read Full Review

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“Poor ordering system, Poor customer service”

Written on: 10/12/2013

didnt need the credit facility but website insists you apply before ordering. set it up and it was approved and better still meant i could pay later for item so could get chrismas out of the way. less than 48 hours before item was due to arrive i received an email declining my purchase? rang customer service to query and she said it was due to conflicting info. they say i gave the wrong DOB on application but now looking on here this seems to be a common problem. the lady initially said she… Read Full Review

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“Cheats and Vagabonds”

Written on: 10/12/2013 by luckysuzy69 (2 reviews written)

I recently wanted to find some stuff on line. I love Amazon and sometimes E bay on occasion. Anyway I'm having a bit of a time as I'm disabled at present awaiting back surgery. I wanted to get my Christmas presents and as I get paid on the 18th I'm worried because I can't get my stuff online in time. So I was taken to very. I applied and got an email saying approved you have 600 pounds credit. I was a bit taken aback but thought I don't have to spend anywhere near that. Then I wrote to them… Read Full Review

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Anthonylime's Response to luckysuzy69's Review

Written on: 10/12/2013

Hi there, i had exactly the same thing, they approved my credit limit and when i went to order they approved it, the day before delivery i get an email about conflicting info!
so i rang and spoke with two individual woman who were so rude and unhelpful

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“Profiteering disgraceful company! One star is too much.”

Written on: 09/12/2013

This mob are a complete joke. I have had to get the local press involved in an attempt to get anyone from the company to return my calls. If I wish to have the goods I ordered in October delivered for Christmas I would have to pay over double the price, just to get an item even close to the one I ordered. I have been given 3 delivery date and waited in on every occasion, only to be told it's not going to be delivered for another 2 months! I have been told the complaints department don't have a… Read Full Review

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“horrendous customer service”

Written on: 09/12/2013 by irenbird (2 reviews written)

Bought an electric blanket, before purchase asked questions about product. Given answers, all of which proved to be incorrect after item arrived. When queried, VERY denied ever sending item saying they had no knowledge of me. After 5 attempts at contacting them, gave up. never use this company. They use call centre, you get passed from one advisor to another, USELESS. A poor and pale shadow of Amazon… Read Full Review

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“Waste of time”

Written on: 09/12/2013

I've ordered a few things from Very but it's so over priced its only worth it when they send you vouchers. Ordered two things for Christmas at the end of November and got one item with no problems at all. Second item was due for delivery two weeks later. In other shops it has been reduced but I was expecting mine from Very so obviously didn't buy from elsewhere. Just checked my order tonight and its now due 24 January. No one has been in touch about this and what good is it one month after… Read Full Review

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“UTTERLY USELESS”

Written on: 06/12/2013

POOR CUSTOMER SERVICE, ORDERED ITEMS THAT WERE APPARENTLY ADVERTISED A THE INCORRECT PRICE WAS TOLD I COULD HAVE ONLY ONE ITEM AT THAT PRICE, THEN GOT MY WHOLE ORDER CANCELLED . I WAS NOT CALLED OR EMAILED ABOUT THIS I ONLY FOUND OUR WHEN I LOGGOED ONTO MY ACCOUNT AS THE ITEMS HAD NOT BEEN DELIVERED BY THE DATE SPECIFIED. I AM CLOSING MY ACCOUNT ASAP CALL CENTER STAFF READING FROM A SCRIPT AHVE NO IDEA ABOUT ACTUALLY HELPING CUSTOMERS I HAVE WRITTED TO COMPLAIN TO VARIOUS DEPARTMENT AND AWAIT… Read Full Review

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