Very Reviews - www.very.co.uk

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“Great Site”

Written on: 04/04/2014 by Natalym350 (1 review written)

Ordered quite a few items over the past 3 years. Have always received the correct item, on time and for the same price if not cheaper than the shops. I'm sad to see all these bad reviews...defiantly not my experience… Read Full Review

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“No customer service ”

Written on: 01/04/2014 by Moser96 (1 review written)

I have used very a number of times and never once had a problem until recently, i ordered for a washing machine the delivery came but the installation and removal of old machine was missing, when talking to customer service i spoke to a rather rude lady would could not be bothered to consider that i am pregnant so would not have missed these off that order, that's why i ordered it because i could select and pay for the additional services, its not my fault the website has taken that off my… Read Full Review

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“Awful, just awful”

Written on: 31/03/2014 by 124Elliott (1 review written)

Seriously don't know how they make any money. I am a little bit of my own worst enemy as I have continued ordering from these idiots. Cannot deliver goods as required, if they do it is most likely the wrong goods. At which point they then cannot manage to deal with anything unusual like you receiving someone else's goods and you get charged for it. Not recalculating of payments when errors have been made. Just terrible… Read Full Review

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“terrible service and sharp finance practice”

Written on: 30/03/2014

this must be one the worst. constant lies and changes to delivery times. not. bothering to reply at all. Refusing to send details of the finance details. Avoid at all costs… Read Full Review

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“Biggest joke ever ”

Written on: 28/03/2014 by Ummyusra (1 review written)

Worst company ever waited over 2 months for delivery to have my order canceled and my money refunded without even a chance to speak to anyone tried several times to contact them had no reply but to tell me my order has been canceled lol I would not recommend to my worst company I hope they lose all there customers!!!!… Read Full Review

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“would not even recommend to my enemy”

Written on: 27/03/2014 by 28lorak (1 review written)

Bought an item,paid for that...after more than a month got an email which said "sorry,out of stock"...although the website still says "item on stock"...so i would expect the company to do refund at the same time...not really...after a 2months did not received a single penny from very.....nothing else to say… Read Full Review

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“worst company ever!”

Written on: 24/03/2014 by jessicasimpson (1 review written)

I went online to buy a dress. I tried to set up an account with very.co.UK and it wouldn't let me pay now, it would keep bringing me to credit ordering, I tried to speak to someone on the chat now service they told me to call customer service. I called them and they said they will set up account for me. Once she took my details and gave me an account number she then said she was putting me through to someone else. When I got through they asked me all details again and called me by the wrong… Read Full Review

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“UK Worst Online Company ”

Written on: 15/03/2014 by RaveReviewer (3 reviews written)

This online retailer sells a variety of goods but they are not competitive compared to other UK online companies. However this is not the worst thing about Very.co.uk, because it's customer service is the worst I have had to endure since I began shopping online 15 years ago. The phone lines are constantly busy (20 minutes for a connection is the norm), when you do get through you speak to some of the most clueless staff ever, even the managers seem unable or unwilling to help "write in" they… Read Full Review

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“poor products poor service”

Written on: 12/03/2014

Ordered a washing machine a servis machine in December 2013 I have had 2 faults with the machine now in the space of a month of each other very fob you off to call the manufacturer they see that this isnt good and in right for replacement very don't think so I have to wait over a week for an engineer and they couldn't give a damn now have to fork out laundrette fees for 8 days ask for complaints dept they say we are very busy yes of course cause your companies a joke and they just want your… Read Full Review

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“HURRENDOUS”

Written on: 03/03/2014 by Mrsbrighty (1 review written)

Placed order on 7th of January , new furniture for my living room 3 items. Got last item on the 11th of February with numerous phone calls to very trying to find out where my items are they were cancelled just not delivered then trying to charge me full price when I bought it in the sale and also putting delivery charges on each items as you can see many phone calls lots of stress and never sure I was going to get left with half a set of furniture but the day came I got all three items I was… Read Full Review

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“Collection point delivery”

Written on: 02/03/2014 by Clifford471 (1 review written)

I always order from very! Ordering is easy. And collecting the Parcel from your local collection point is great. Ideal for when your working different shifts. Returning the items via collection point is easy too. Dealt with some companies and to return an item is so much hassle! Ordered online and was the next day!… Read Full Review

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“Not "very" good!”

Written on: 01/03/2014 by KB76 (1 review written)

Only ordered two products and they let me down on both. The first item was ordered as a gift for Christmas. Despite the product being promised for delivery before Christmas, it never arrived and I ended up cancelling the order. After several phone calls I ended up getting a refund. The second item I ordered was delivered really late and when I had to make several calls to chase it up, I was faced with terrible customer service and even a member of staff sniggering about my rant at them. This… Read Full Review

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“Awful customer service”

Written on: 23/02/2014

I have had my Very account for about 2 weeks and have had nothing but trouble since. I had my personal information verified and made my first order. I paid extra to have my items delivered (by Yodel) within a 4 hour slot because I had to go to work. They turned up an hour later when I had already left, didn't attempt to leave it with a neighbour or call me as stated in my delivery information. Then I tried to order another item 2 days ago which has been rejected 3 times. I have called 6 times… Read Full Review

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“avoid”

Written on: 23/02/2014

Every item I have ordered so far with this company I have had problems with 3 in total. I have now runout of patience and will never use them again. You are put through to a useless customer service team who seem to have totally different tracking information to the customer. They use Yodel as a courier company who are just the worst ever will leave your parcel anywhere that's if they manage to deliver at all. All I can say is avoid at all cost. Even a one star in the rating score is way to… Read Full Review

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“Great site”

Written on: 20/02/2014

I ordered about 5 items over the Christmas period, they all arrived promptly and I had no problems at all. Though some of the things I ordered together did arrive on different days, which is a little annoying but this was clearly explained to me on the site before I made my purchases. So far I think Very is a good site and I'm surprised by other people's negative experiences. But I'm sure they have many more happy customers, they just can't be bothered to write a review… Read Full Review

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Tammyot's Comment

Written on: 01/03/2014

hmmm there are plenty of negative reviews because it for one thing sounds like they have awful customer service and quite frankly you are in the minority!!! I hope people will read your review and ignore it!

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“Terrible experience! Never again.”

Written on: 16/02/2014 by GeraldineB (1 review written)

Ordered a present for Valentines day - Looked beautiful and not very expensive and they still had it available in my size! Paid extra for fast postage as I didnt want it to be late - they said it would arrive the day after (this was a tuesday so should arrive the Wednesday). Wednesday flies by and nothing. Thursday evening I finally get a confirmation email of my order and it now states delivery date is Friday. Fine. I track my order on Friday, and suddenly it says out of stock.. I get an email… Read Full Review

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“VERY disappointed customer”

Written on: 13/02/2014 by Caroline.fleming66 (1 review written)

I purchased a bed and headboard from very. I was advised of the delivery dates for both items and arranged time off for both. First item delivery did not go ahead. There was no communication and very we're not able to say why! item delivered the next day!,. I wrote a complaining email but I am still awaiting a reply. The bed itself was due delivery on the 14th February but when looking at there website noted the date had been changed to the 21st. Still no communication. Phoned very, no apology… Read Full Review

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“Poor Customer Service and Very Bad Quality Products”

Written on: 30/01/2014

I ordered 3 door wardrobe on sale for £207 from Very.co.uk. When assembling parts were damaged and doors wont close as the base was very weak and does not support the weight of the body and the doors. And the body of the wardrobe are made of very poor quality recycled wood . After complaining they sent a engineer who came at the wrong time as we have parking restriction. He came in to my house and quickly took few pictures and did not take note of anything I said. When I called Very after… Read Full Review

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“Avoid at all costs”

Written on: 29/01/2014

Absolutely disgraceful customer service from this company. They sent me a completely different rug to the one I ordered and after 6 yes 6 different dates have been arranged for a collection to be returned and no one has come for this. I have been charged and now Very are ignoring me and not answering emails. I'm livid… Read Full Review

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“sent return back 47 days ago, still no refund!!”

Written on: 26/01/2014 by marklane (1 review written)

worst company ever! sent item back by collect plus,got email to say it had been received, 10days later no refund. Phone them up, get told that the item hasn't been received!! get put through to different department then get told has been received just not processed, expect refund in 7days. 47days later and several expensive phone calls I still haven't received my money. Write to complaints department explaining everything, what do they reply? "we are sorry to hear that you have not received… Read Full Review

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