Very Reviews - www.very.co.uk

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“Great if you can clear off your balance in 3 months”

Written on: 21/01/2014 by boltonlad88 (3 reviews written)

I have both a Littlewoods and Very account. The difference is that Very is cheaper- but only if you pay off your balance in 3 months with the "take 3 option". If you don't they will charge you interest normally at 49.9% APR. Plus they charge you delivery of £3.95 for every order unlike Littlewoods where its free. I think this is for people with loads of disposable income who can afford to clear their balance quickly- because if you do the maths buying something from Very on 52 weeks actually… Read Full Review

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“Avoid Very At All Cost You Have Been Warned !”

Written on: 06/01/2014

On 03 December 2013 I was told about a good deal from Very for a Garmin Sat Nav. The product description said "Purchase by 23 December and receive a free Garmin travel pack". A code was given to add at checkout to obtain the gift. Try as I may it wouldn't except the code. I decided to pay for the item in the mistaken believe that a phone call to Very would sort the problem, how wrong could I have been. Without doubt Very is the most incompetent utterly useless company I have had the… Read Full Review

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“Seriously lacking”

Written on: 05/01/2014

Very are an exceedingly frustrating company to deal with. Unable to provide any information further than that provided on their website when you contact them. Apparently they can not contact their suppliers to check into availability of items when there are worrying signs about them being able to fulfil the order on time. I will never deal with them again… Read Full Review

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“I wish there was a choice of no stars!!”

Written on: 26/12/2013

Truly the worst company I have ever had the displeasure of using. Just awful customer service and terrible products. Please don't use this company. Rather go to the store and get what you need. It will save you a lot of heartache!… Read Full Review

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“Appalling, cheap and shoddy goods”

Written on: 22/12/2013

I ordered a single bed from this company which collapsed when anyone sat on it. Eventually, managed to return it after several phone calls and emails and ordered a replacement bed which actually splintered in half. After several attempts at phoning and emailing , I have been told by a customer advisor that I will have to pay £45 to have someone inspect it to see if it is a manufacturing fault. So basically, if they don't agree there is a fault , I will have to pay for a broken bed and £45 on… Read Full Review

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“WORST COMPANY I HAVE EVER DEALT WITH”

Written on: 20/12/2013

I ordered a computer on 29th of November, still not delivered now (20th December). The computer is currently being passed daily from a Gatehead delivery dept to a Wednesbury delivery dept which is strange as I live in Bristol. They have been investigating it for the last 3 weeks and wont give my money back till then, no response to my emails and managers new call me back. How is this company still allowed to trade?? A joke… Read Full Review

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“total waste of money for a bunch a cheap stuff.”

Written on: 20/12/2013

I bought my two kids a bunk bed, one frame was smaller than the other and was on a wobble, so had to prop it up I made a phone all about payment, when I bought it it wad the buy not pay 3 months later, I ordered in Oct.. I'm already been already asked for payment and have missed a payment! This company is terrible!!!!!… Read Full Review

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“Very are incompetent and useless!!”

Written on: 11/12/2013 by 2014 (3 reviews written)

I would avoid Very at all costs. After receiving a SMS/text message for £10.00 off my next order, I thought I would place a new order. 3 weeks later and I am still trying to get the £10.00 credit added to my account. They say that they want proof by post, how can you send a text message by post! I also have the discount code displayed on the main page of my account, again I pointed this out to them and they still don't believe it. I have had at least 4/5 colleagues telling me the same… Read Full Review

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“Staff have no accounts training”

Written on: 10/12/2013

I will first start by the ordering of a dress for my wife which in itself was very easy, this dress was delivered to collect+, no problems there I could collect it myself, now comes the part which the Very accounts dept cannot grasp, I could not collect the dress on time and collect+ returned it to the depot with courier, must add this is all itemised on my account what dates collect+ received my parcel and what date it was returned to depot, will now tell you that this dress was returned to… Read Full Review

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“Poor ordering system, Poor customer service”

Written on: 10/12/2013

didnt need the credit facility but website insists you apply before ordering. set it up and it was approved and better still meant i could pay later for item so could get chrismas out of the way. less than 48 hours before item was due to arrive i received an email declining my purchase? rang customer service to query and she said it was due to conflicting info. they say i gave the wrong DOB on application but now looking on here this seems to be a common problem. the lady initially said she… Read Full Review

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“Cheats and Vagabonds”

Written on: 10/12/2013 by luckysuzy69 (2 reviews written)

I recently wanted to find some stuff on line. I love Amazon and sometimes E bay on occasion. Anyway I'm having a bit of a time as I'm disabled at present awaiting back surgery. I wanted to get my Christmas presents and as I get paid on the 18th I'm worried because I can't get my stuff online in time. So I was taken to very. I applied and got an email saying approved you have 600 pounds credit. I was a bit taken aback but thought I don't have to spend anywhere near that. Then I wrote to them… Read Full Review

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Anthonylime's Response to luckysuzy69's Review

Written on: 10/12/2013

Hi there, i had exactly the same thing, they approved my credit limit and when i went to order they approved it, the day before delivery i get an email about conflicting info!
so i rang and spoke with two individual woman who were so rude and unhelpful

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“Profiteering disgraceful company! One star is too much.”

Written on: 09/12/2013

This mob are a complete joke. I have had to get the local press involved in an attempt to get anyone from the company to return my calls. If I wish to have the goods I ordered in October delivered for Christmas I would have to pay over double the price, just to get an item even close to the one I ordered. I have been given 3 delivery date and waited in on every occasion, only to be told it's not going to be delivered for another 2 months! I have been told the complaints department don't have a… Read Full Review

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“horrendous customer service”

Written on: 09/12/2013 by irenbird (2 reviews written)

Bought an electric blanket, before purchase asked questions about product. Given answers, all of which proved to be incorrect after item arrived. When queried, VERY denied ever sending item saying they had no knowledge of me. After 5 attempts at contacting them, gave up. never use this company. They use call centre, you get passed from one advisor to another, USELESS. A poor and pale shadow of Amazon… Read Full Review

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“Waste of time”

Written on: 09/12/2013

I've ordered a few things from Very but it's so over priced its only worth it when they send you vouchers. Ordered two things for Christmas at the end of November and got one item with no problems at all. Second item was due for delivery two weeks later. In other shops it has been reduced but I was expecting mine from Very so obviously didn't buy from elsewhere. Just checked my order tonight and its now due 24 January. No one has been in touch about this and what good is it one month after… Read Full Review

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“UTTERLY USELESS”

Written on: 06/12/2013

POOR CUSTOMER SERVICE, ORDERED ITEMS THAT WERE APPARENTLY ADVERTISED A THE INCORRECT PRICE WAS TOLD I COULD HAVE ONLY ONE ITEM AT THAT PRICE, THEN GOT MY WHOLE ORDER CANCELLED . I WAS NOT CALLED OR EMAILED ABOUT THIS I ONLY FOUND OUR WHEN I LOGGOED ONTO MY ACCOUNT AS THE ITEMS HAD NOT BEEN DELIVERED BY THE DATE SPECIFIED. I AM CLOSING MY ACCOUNT ASAP CALL CENTER STAFF READING FROM A SCRIPT AHVE NO IDEA ABOUT ACTUALLY HELPING CUSTOMERS I HAVE WRITTED TO COMPLAIN TO VARIOUS DEPARTMENT AND AWAIT… Read Full Review

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“Bad service”

Written on: 05/12/2013

I just want what I have bought any time soon thanks!!!!!!… Read Full Review

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“DO NOT USE”

Written on: 04/12/2013

PLEASE DO NOT WASTE YOUR TIME WITH THIS COMPANY- I ORDERED AN X BOX ONE FOR CHRISTMAS AT THE TIME OF ORDERING I WAS TOLD IT WOULD BE DELIVERED ON OR AROUND THE 24/12/2013 WHICH I SAID WOULD BE FINE AS LONG AS THAT AROUND THAT TIME. THREE DAYS LATER I RECEIVED A E- MAIL STATING THE X BOX WOULD NOT BE DELIVERED UNTIL 10/1/2014, WHEN I PHONED TO ASK WHY I WAS TOLD THE DELIVERY DATE HAD CHANGED I WAS TOLD THAT IT HADN'T AND EVERYTHING WAS FINE, HALF AN HOUR LATER I RECEIVED A TEXT MESSAGE SAYING… Read Full Review

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“Terrible company with terrible customer service-AVOID”

Written on: 02/12/2013

I ordered a Samsung tablet in the black Friday sale for £129. A confirmation email was received and everything appeared ok. I then received a phone call on Saturday telling me the price was incorrect and ALL orders for this item will either be cancelled or you could buy it at a higher price of £249! I asked for a manager to call me back as I was not happy and was told no managers were available (really!!) and that I should refer to the terms and conditions! What absolutely disgusting customer… Read Full Review

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Beller22's Comment

Written on: 03/12/2013

Exact thing is happening me at the moment.

A colleague of mine has an account with them and she ordered hers after me.. She knew none of this was going on until I told her..

She received an email yesterday evening from a customer manager stating that they are going to honour the price and the tablet will be dispatched within 10days.. I am still waiting on all my replys..

I have been constantly nagging them on the phone to speak to a manager aswell and am getting no where..

I am not long of the phone with them there and they have now decided to honour the price but because mine is a cash account I have to pay the full amount and then they will refund me, yeah right as if they will !!!!!

#notahappycustomer

I WILL NEVER BUY FROM THIS COMPANY AGAIN

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“THIS COMPANY A BAD JOKE!!”

Written on: 02/12/2013

My wife ordered a Samsung tablet from VERY for my birthday on the Black Friday deals! We received an email later that same day to confirm the order! On Saturday my wife took a phone call from a call center to inform her that we couldn`t have the tablet at the offer price but at double it!! I thought Black Friday was about company`s giving customers good deals! I have heard that Very.co.uk have now canceled all the orders! They are a bunch of Clowns, Don`t use them !! … Read Full Review

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“Customer services is shocking”

Written on: 30/11/2013

I have had a few problems with delivery dates but that is not my issue. My issue is their customer service department. When I worked in sales I was always told to look after the customer and try to help with anything they need, clearly very don't teach the same thing. Anytime I have phoned up they don't seem to know anything about my account. They also don't want to know anything about your account. It seems to me they are only there to answer phones and not to help customers… Read Full Review

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