Very Reviews - www.very.co.uk

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“poor products poor service”

Written on: 12/03/2014

Ordered a washing machine a servis machine in December 2013 I have had 2 faults with the machine now in the space of a month of each other very fob you off to call the manufacturer they see that this isnt good and in right for replacement very don't think so I have to wait over a week for an engineer and they couldn't give a damn now have to fork out laundrette fees for 8 days ask for complaints dept they say we are very busy yes of course cause your companies a joke and they just want your… Read Full Review

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“HURRENDOUS”

Written on: 03/03/2014 by Mrsbrighty (1 review written)

Placed order on 7th of January , new furniture for my living room 3 items. Got last item on the 11th of February with numerous phone calls to very trying to find out where my items are they were cancelled just not delivered then trying to charge me full price when I bought it in the sale and also putting delivery charges on each items as you can see many phone calls lots of stress and never sure I was going to get left with half a set of furniture but the day came I got all three items I was… Read Full Review

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“Collection point delivery”

Written on: 02/03/2014 by Clifford471 (1 review written)

I always order from very! Ordering is easy. And collecting the Parcel from your local collection point is great. Ideal for when your working different shifts. Returning the items via collection point is easy too. Dealt with some companies and to return an item is so much hassle! Ordered online and was the next day!… Read Full Review

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“Not "very" good!”

Written on: 01/03/2014 by KB76 (1 review written)

Only ordered two products and they let me down on both. The first item was ordered as a gift for Christmas. Despite the product being promised for delivery before Christmas, it never arrived and I ended up cancelling the order. After several phone calls I ended up getting a refund. The second item I ordered was delivered really late and when I had to make several calls to chase it up, I was faced with terrible customer service and even a member of staff sniggering about my rant at them. This… Read Full Review

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“Awful customer service”

Written on: 23/02/2014

I have had my Very account for about 2 weeks and have had nothing but trouble since. I had my personal information verified and made my first order. I paid extra to have my items delivered (by Yodel) within a 4 hour slot because I had to go to work. They turned up an hour later when I had already left, didn't attempt to leave it with a neighbour or call me as stated in my delivery information. Then I tried to order another item 2 days ago which has been rejected 3 times. I have called 6 times… Read Full Review

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“avoid”

Written on: 23/02/2014

Every item I have ordered so far with this company I have had problems with 3 in total. I have now runout of patience and will never use them again. You are put through to a useless customer service team who seem to have totally different tracking information to the customer. They use Yodel as a courier company who are just the worst ever will leave your parcel anywhere that's if they manage to deliver at all. All I can say is avoid at all cost. Even a one star in the rating score is way to… Read Full Review

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“Great site”

Written on: 20/02/2014

I ordered about 5 items over the Christmas period, they all arrived promptly and I had no problems at all. Though some of the things I ordered together did arrive on different days, which is a little annoying but this was clearly explained to me on the site before I made my purchases. So far I think Very is a good site and I'm surprised by other people's negative experiences. But I'm sure they have many more happy customers, they just can't be bothered to write a review… Read Full Review

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Tammyot's Comment

Written on: 01/03/2014

hmmm there are plenty of negative reviews because it for one thing sounds like they have awful customer service and quite frankly you are in the minority!!! I hope people will read your review and ignore it!

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“Terrible experience! Never again.”

Written on: 16/02/2014 by GeraldineB (1 review written)

Ordered a present for Valentines day - Looked beautiful and not very expensive and they still had it available in my size! Paid extra for fast postage as I didnt want it to be late - they said it would arrive the day after (this was a tuesday so should arrive the Wednesday). Wednesday flies by and nothing. Thursday evening I finally get a confirmation email of my order and it now states delivery date is Friday. Fine. I track my order on Friday, and suddenly it says out of stock.. I get an email… Read Full Review

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“VERY disappointed customer”

Written on: 13/02/2014 by Caroline.fleming66 (1 review written)

I purchased a bed and headboard from very. I was advised of the delivery dates for both items and arranged time off for both. First item delivery did not go ahead. There was no communication and very we're not able to say why! item delivered the next day!,. I wrote a complaining email but I am still awaiting a reply. The bed itself was due delivery on the 14th February but when looking at there website noted the date had been changed to the 21st. Still no communication. Phoned very, no apology… Read Full Review

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“Poor Customer Service and Very Bad Quality Products”

Written on: 30/01/2014

I ordered 3 door wardrobe on sale for £207 from Very.co.uk. When assembling parts were damaged and doors wont close as the base was very weak and does not support the weight of the body and the doors. And the body of the wardrobe are made of very poor quality recycled wood . After complaining they sent a engineer who came at the wrong time as we have parking restriction. He came in to my house and quickly took few pictures and did not take note of anything I said. When I called Very after… Read Full Review

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“Avoid at all costs”

Written on: 29/01/2014

Absolutely disgraceful customer service from this company. They sent me a completely different rug to the one I ordered and after 6 yes 6 different dates have been arranged for a collection to be returned and no one has come for this. I have been charged and now Very are ignoring me and not answering emails. I'm livid… Read Full Review

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“sent return back 47 days ago, still no refund!!”

Written on: 26/01/2014 by marklane (1 review written)

worst company ever! sent item back by collect plus,got email to say it had been received, 10days later no refund. Phone them up, get told that the item hasn't been received!! get put through to different department then get told has been received just not processed, expect refund in 7days. 47days later and several expensive phone calls I still haven't received my money. Write to complaints department explaining everything, what do they reply? "we are sorry to hear that you have not received… Read Full Review

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“Very Bad Service”

Written on: 25/01/2014 by retrosi (1 review written)

I ordered a Swan Oil filled radiator on 19/01/14 this arrived 20/01/14 & on the 21/01/14 I tried to use the returns section on the Very website. This does not work as it does not allow me to click & select the check box next to the item thus not allowing me to progress to stage 2 of the process. I then used the email & received a confirmation email saying you would contact in 6 hours, you did not. In the mean time prior to any human contact by Very I received an automated phone call from… Read Full Review

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“Fast delivery, good price and as described”

Written on: 23/01/2014 by Mary1967 (6 reviews written)

I ordered a duvet set which arrived 3 days after ordering - I received a text when it arrived at the collection shop. The duvet is nice and it was a fair price. No complaints will use again… Read Full Review

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“Disgusting Customer Service”

Written on: 23/01/2014

I purchased an Ipad on Very's Buy now pay later Scheme. I had £300.00 left to pay. The due date for this payment was January 10th 2014. Unfortuately, because I only receive on-line bills this slipped my mind, yet I made the full payment 9 days late. I was expecting to have a small amount of interest, due to paying 9 days late. However, I was not expecting to be charged £179.15!!!!! £179.15 on a £300.00 bill!! OVER 50% interest!! Top top it off, when I called Very, and emailed them… Read Full Review

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“Products Cheaper Elsewhere”

Written on: 22/01/2014 by Credit-Savvy (2 reviews written)

I've used Very for 3 years now, to be honest I haven't had any major problems with them, I ordered a 3D tv from them which was faulty, they wouldn't let me return it until some repair centre engineer spoke to me first. I spoke to him, told him that the maker has admitted to me it was a known fault, and he agreed it was faulty, I was then allowed to return it, and my money was re-credited to my account. I have bought products rarely on this site for a number of reasons, 1) Delivery charges, I… Read Full Review

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“Great if you can clear off your balance in 3 months”

Written on: 21/01/2014 by boltonlad88 (3 reviews written)

I have both a Littlewoods and Very account. The difference is that Very is cheaper- but only if you pay off your balance in 3 months with the "take 3 option". If you don't they will charge you interest normally at 49.9% APR. Plus they charge you delivery of £3.95 for every order unlike Littlewoods where its free. I think this is for people with loads of disposable income who can afford to clear their balance quickly- because if you do the maths buying something from Very on 52 weeks actually… Read Full Review

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“Avoid Very At All Cost You Have Been Warned !”

Written on: 06/01/2014

On 03 December 2013 I was told about a good deal from Very for a Garmin Sat Nav. The product description said "Purchase by 23 December and receive a free Garmin travel pack". A code was given to add at checkout to obtain the gift. Try as I may it wouldn't except the code. I decided to pay for the item in the mistaken believe that a phone call to Very would sort the problem, how wrong could I have been. Without doubt Very is the most incompetent utterly useless company I have had the… Read Full Review

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“Seriously lacking”

Written on: 05/01/2014

Very are an exceedingly frustrating company to deal with. Unable to provide any information further than that provided on their website when you contact them. Apparently they can not contact their suppliers to check into availability of items when there are worrying signs about them being able to fulfil the order on time. I will never deal with them again… Read Full Review

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“I wish there was a choice of no stars!!”

Written on: 26/12/2013

Truly the worst company I have ever had the displeasure of using. Just awful customer service and terrible products. Please don't use this company. Rather go to the store and get what you need. It will save you a lot of heartache!… Read Full Review

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