Very Reviews - www.very.co.uk

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“Shocking avoid”

Written on: 26/11/2015 by Woodruff44 (1 review written)

Disgraceful customer service theyve sent me someone elses order and for two weeks ive been trying to resolve this keep getting put on hold then disconnected nice £600 bill for stuff ive not got next step trading standarts DISGUSTING… Read Full Review

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“AWFUL AWFUL NEVER EVER AGAIN!!! NO NOT USE”

Written on: 24/11/2015 by Krystal1972 (1 review written)

Hugely disappointed in Very. The phone team are useless. I've wasted an hour of my life on the phone to them, to be redirected and cut off several times and probably charged an arm and a leg from my mobile phone company. Even now I still don't have the answer to my question. I've decided to email them instead and have to wait A WHOLE 3 DAYS to get a response! Ridiculous! To see so many bad reviews for VERY on this site shows that the company need to wake up and make some massive changes to… Read Full Review

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“T E R R I B L E customer service. Be warned!!!”

Written on: 23/11/2015 by Youngyo364 (1 review written)

We ordered a TV cabinet which arrived on Friday 20th Nov. We opened it, disposed of the packaging and found 33 pieces but no instructions. It is not possible to build without instructions. I rang Very - who are open until 11pm but might as well not bother opening phone lines at all. Twice they took me through the calls to an advisor and twice I explained the issue. Obviously too hard to deal with as they just cut me off. On the third attempt, the lady promised me that the instructions… Read Full Review

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“HORRIBLE!!!”

Written on: 23/11/2015 by MacMillan172 (1 review written)

Ordered a table + 4 chairs on Monday last week, delivery was scheduled for Wednesday. My husband took a day off but the table has not been delivered. After calling Very they advised that the table will be delivered on Friday instead. We received a confirmation email that the delivery has been rescheduled and a customer service agent has confirmed that the item will be delivered 7am - 5pm on Friday. So my husband took another day off and spent the whole day at home waiting for the table. It has… Read Full Review

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“delivery lies”

Written on: 20/11/2015 by clemo64 (1 review written)

absolute garbage given 1 date by email then told another when iten didnt arrive after making sure someone stayed in to sign for it .was then told to read the terms and conditions when I had the gaul to ring and complain by an smart arsed muppet on the phone ! now will have to collect myself as no one will be in if it ever arrives… Read Full Review

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“DO NOT USE!!!”

Written on: 13/11/2015 by 178Carlson (1 review written)

Horrific customer service, Provided faulty electrical item, sent me round in circle saying its not their problem but manufactures. Than got engineer to confirm its faulty. Several collection dates failed to turn up. than when they did they lost my returned faulty item. Now will be charged for it and they only hold records that make sure they don't refund customers… Read Full Review

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“TOTALLY RUBBISH PREFER ISME”

Written on: 11/11/2015 by cayre (1 review written)

you spend ages to speak to someone in order to place an order and they some times drop the phone a few times if you call befor the close .someone laughed at me for asking why my item wasnt delivered and said the department that deals with it has closed, i was in total shock . i was with isme for years before VERY took over its a total nightmare,i will not recommend to anyone… Read Full Review

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“'Very' rude!!!!AVOID AVOID AVOID ”

Written on: 08/11/2015 by Tango87 (1 review written)

Very is an appalling company! Was a customer for years, tried to return something, phoned up just to innocently enquire why it has been returned to me unfortunately, spoke to the most rudest moronic individual I've ever known, she was such a sarcastic, condescending cow! Wouldn't know what customer service was if it bit them in the arm pit! Didn't get anywhere! What done it for me was when returned two items, received an email and txt stating they received it, checked my account a month later… Read Full Review

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“Interest Rates are Extortionate”

Written on: 02/11/2015 by Carterby122 (1 review written)

Don't be taken in by the buy now pay later because if you don't make the full payment you will be charged an extortionate amount of interest...not worth it...avoid… Read Full Review

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“Be Warned”

Written on: 29/10/2015 by AishaMcLean (1 review written)

Be Warned! The laptop you receive is not the laptop described and the very.co.uk policies are terrible. I received a laptop with 1366×768 and not the 1920x1080 resolution as described twice in the details. Instead of replacing the laptop with the correct one, I have to wait for a refund (in over 2 weeks time!) and then re-order the laptop in the hope they actually send the advertised model (because a week later they still cannot verify it)...I will never be purchasing from Very again. And one… Read Full Review

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“high delivery costs”

Written on: 22/10/2015 by BraylonMedeiros (1 review written)

waiting 15 days for a piece of furniture and still no joy its not on...£19.99 paid for delivery which is extortionate . I will be cancelling my account with this lot...very unprofessional ..avoid… Read Full Review

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“Very Premium rate phone ”

Written on: 18/10/2015 by rabhogg (1 review written)

Paid £600 for laptop from Very. After money transferred from bank to Very and given delivery date. Within seconds am told by Very that my account is no longer live. That my money which they accepted was now in a holding account and I would have to wait 7 days for it to be returned. Was on the phone to their customer services in India for over 2 hours at premium rate, cut off numerous times and having to start again with people I could not understand. Got absolute knowhere. They leave you… Read Full Review

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“Really unhelpful rude customer service”

Written on: 13/10/2015 by rubynoodles37 (1 review written)

I have never had problems with products ordered or delivery times etc but today I found that, for some reason I could no longer pay online or find any account details online. I rang customer services and spoke to a surly woman who was not interested at all and made me feel it was my problem and in fact was so bored so put the phone down on me!! I rang back and spoke to another bored but slightly more helpful woman who informed me that Very had changed the payment system and I wasn't the only… Read Full Review

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“Very Very Poor. Avoid this company.”

Written on: 07/10/2015 by Cwife (4 reviews written)

I was offered a wowcher deal for a £30 Very discount, which I paid wowcher £15 for. I ordered 3 items from Very costing over £90, and the voucher was accepted, showing a £30 credit. When the first two items arrived, they weren't suitable, neither fitted, so I contacted Very to arrange a return. This was arranged and I waited all day for the Yodel courier, who didn't arrive, I complained to Very, and was promised he would be calling the next day, again no courier. After many promises from… Read Full Review

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“DO NOT BOTHER ORDER FROM HERE UNLESS YOU LIKE STRESS ”

Written on: 15/09/2015 by SienaQuinlan394 (1 review written)

Waited four weeks for a wardrobe only to be told when I PHONED UP that they cancelled my account EVEN THOUGH I PAID FULLY FOR THE ITEM oh but apparently they already refunded me even though my bank account is yet to see this imaginary refund im reporting them to the ombudsmen they have good bargains but its because they are MADE UP Save yourself the stress I have been living like a tramp for four weeks with my clothes everywhere and there is no wardrobe coming now i have to order elsewhere… Read Full Review

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“Awful! Worst I have ever experienced!”

Written on: 09/09/2015 by MylesKnight1992 (1 review written)

3 weeks wait for a £200 gift, 3 days before delivery they text me to say it wasn't being delivered. Rang to be told it would be a further 4 weeks!!! And may change again! So 7 weeks in total!!! Cancelled the order and was told that the item may still come in 4 weeks and that I would have to reject the delivery and wait another 2 weeks for a refund!!! So 6 weeks for a refund and 9 weeks since I placed the order. Was passed from pillar to post on Twitter he phone and when asked to speak to a… Read Full Review

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Cwife's Comment

Written on: 07/10/2015

Totally agree with you. The worst company I have dealt with!

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“Worst customer service ever!”

Written on: 09/09/2015 by 128Porter (1 review written)

They've given me unexplained charges for faulty items. I ordered GHDs which broke after a few months so I exchange them for a new pair but they charged me full price for the new ones without telling me and then charged me £35 interest on the new ones they sent out. The worst company ever! I will never use them again and I would advise anyone not to use them. They say you've got "late payments" when you've paid four days in advance, but it didn't register with them. Just awful. They  take… Read Full Review

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“Terrible ordering system!”

Written on: 03/09/2015 by PhilipMitchell425 (1 review written)

Tried to spend nearly £700 on a laptop, after placing the order and it waiting to be 'processed' I got an email 3 days later to say call up (no other details). Having received the email late in the afternoon and being at work their call center was closed by the time I left work. The next morning I immediately rang to go through the process of being told my order was held due to security checks required. Absolutely fine. However after doing the check I got told my order had been cancelled as… Read Full Review

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“Customer service bad.”

Written on: 16/08/2015 by 254O'Connell (1 review written)

Made an order using the click and collect service as I did not want my parcel left outside my home if I was not in and thought it would be convenient to pick up my parcel when I finish work from my chosen pick up point. I was given numerous delivery dates and I tried to chase my order to find out what's happening but Very don't seem to have a phone number for the delivery/courier company they use as they responded back to me saying that they have sent the courier company an email and that it… Read Full Review

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“Omg”

Written on: 09/08/2015 by Camilla77 (1 review written)

Placed an order wrong Jeans delivered! But the ones that came had dog hair on them and all screwed up someone else had worn them… Read Full Review

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Ritatannerwetherfield's Comment

Written on: 05/09/2015

It's your own fault for buying from an online shop who caters for the unemployed or those who can't afford to pay in full. Try not to live beyond your means you utter dirty person .

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