Very Reviews - www.very.co.uk

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“Interest Rates are Extortionate”

Written on: 02/11/2015 by Carterby122 (1 review written)

Don't be taken in by the buy now pay later because if you don't make the full payment you will be charged an extortionate amount of interest...not worth it...avoid… Read Full Review

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“Be Warned”

Written on: 29/10/2015 by AishaMcLean (1 review written)

Be Warned! The laptop you receive is not the laptop described and the very.co.uk policies are terrible. I received a laptop with 1366×768 and not the 1920x1080 resolution as described twice in the details. Instead of replacing the laptop with the correct one, I have to wait for a refund (in over 2 weeks time!) and then re-order the laptop in the hope they actually send the advertised model (because a week later they still cannot verify it)...I will never be purchasing from Very again. And one… Read Full Review

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“high delivery costs”

Written on: 22/10/2015 by BraylonMedeiros (1 review written)

waiting 15 days for a piece of furniture and still no joy its not on...£19.99 paid for delivery which is extortionate . I will be cancelling my account with this lot...very unprofessional ..avoid… Read Full Review

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“Very Premium rate phone ”

Written on: 18/10/2015 by rabhogg (1 review written)

Paid £600 for laptop from Very. After money transferred from bank to Very and given delivery date. Within seconds am told by Very that my account is no longer live. That my money which they accepted was now in a holding account and I would have to wait 7 days for it to be returned. Was on the phone to their customer services in India for over 2 hours at premium rate, cut off numerous times and having to start again with people I could not understand. Got absolute knowhere. They leave you… Read Full Review

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“Really unhelpful rude customer service”

Written on: 13/10/2015 by rubynoodles37 (1 review written)

I have never had problems with products ordered or delivery times etc but today I found that, for some reason I could no longer pay online or find any account details online. I rang customer services and spoke to a surly woman who was not interested at all and made me feel it was my problem and in fact was so bored so put the phone down on me!! I rang back and spoke to another bored but slightly more helpful woman who informed me that Very had changed the payment system and I wasn't the only… Read Full Review

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“Very Very Poor. Avoid this company.”

Written on: 07/10/2015 by Cwife (4 reviews written)

I was offered a wowcher deal for a £30 Very discount, which I paid wowcher £15 for. I ordered 3 items from Very costing over £90, and the voucher was accepted, showing a £30 credit. When the first two items arrived, they weren't suitable, neither fitted, so I contacted Very to arrange a return. This was arranged and I waited all day for the Yodel courier, who didn't arrive, I complained to Very, and was promised he would be calling the next day, again no courier. After many promises from… Read Full Review

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“DO NOT BOTHER ORDER FROM HERE UNLESS YOU LIKE STRESS ”

Written on: 15/09/2015 by SienaQuinlan394 (1 review written)

Waited four weeks for a wardrobe only to be told when I PHONED UP that they cancelled my account EVEN THOUGH I PAID FULLY FOR THE ITEM oh but apparently they already refunded me even though my bank account is yet to see this imaginary refund im reporting them to the ombudsmen they have good bargains but its because they are MADE UP Save yourself the stress I have been living like a tramp for four weeks with my clothes everywhere and there is no wardrobe coming now i have to order elsewhere… Read Full Review

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“Awful! Worst I have ever experienced!”

Written on: 09/09/2015 by MylesKnight1992 (1 review written)

3 weeks wait for a £200 gift, 3 days before delivery they text me to say it wasn't being delivered. Rang to be told it would be a further 4 weeks!!! And may change again! So 7 weeks in total!!! Cancelled the order and was told that the item may still come in 4 weeks and that I would have to reject the delivery and wait another 2 weeks for a refund!!! So 6 weeks for a refund and 9 weeks since I placed the order. Was passed from pillar to post on Twitter he phone and when asked to speak to a… Read Full Review

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Cwife's Comment

Written on: 07/10/2015

Totally agree with you. The worst company I have dealt with!

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“Worst customer service ever!”

Written on: 09/09/2015 by 128Porter (1 review written)

They've given me unexplained charges for faulty items. I ordered GHDs which broke after a few months so I exchange them for a new pair but they charged me full price for the new ones without telling me and then charged me £35 interest on the new ones they sent out. The worst company ever! I will never use them again and I would advise anyone not to use them. They say you've got "late payments" when you've paid four days in advance, but it didn't register with them. Just awful. They  take… Read Full Review

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“Terrible ordering system!”

Written on: 03/09/2015 by PhilipMitchell425 (1 review written)

Tried to spend nearly £700 on a laptop, after placing the order and it waiting to be 'processed' I got an email 3 days later to say call up (no other details). Having received the email late in the afternoon and being at work their call center was closed by the time I left work. The next morning I immediately rang to go through the process of being told my order was held due to security checks required. Absolutely fine. However after doing the check I got told my order had been cancelled as… Read Full Review

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“Customer service bad.”

Written on: 16/08/2015 by 254O'Connell (1 review written)

Made an order using the click and collect service as I did not want my parcel left outside my home if I was not in and thought it would be convenient to pick up my parcel when I finish work from my chosen pick up point. I was given numerous delivery dates and I tried to chase my order to find out what's happening but Very don't seem to have a phone number for the delivery/courier company they use as they responded back to me saying that they have sent the courier company an email and that it… Read Full Review

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“Omg”

Written on: 09/08/2015 by Camilla77 (1 review written)

Placed an order wrong Jeans delivered! But the ones that came had dog hair on them and all screwed up someone else had worn them… Read Full Review

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Ritatannerwetherfield's Comment

Written on: 05/09/2015

It's your own fault for buying from an online shop who caters for the unemployed or those who can't afford to pay in full. Try not to live beyond your means you utter dirty person .

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“lies lies lies”

Written on: 05/08/2015 by EmmyMcKee1965 (1 review written)

I recently placed an order for a laptop and received a phone call to advise of a delivery date. I called their customer services team to confirm the delivery of this item to discover the order had not been processed and the new delivery date was in 9 days. Who contacted me? No sympathy from the staff member i spoke to advising they would contact me in 4 hours. Not too satisfied that i will receive this call… Read Full Review

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“Awful Customer Service”

Written on: 31/07/2015 by Stanley135 (1 review written)

I can not believe the standard of customer service I've encountered with this company. The service reps seem to continually misunderstand whatever it is you've called about. Each time I've tried to repeat my concerns that I don't think they've understood my request or complaint, my request was missed or messed up. They seem to have no proper customer service training at all. I've writtten to head office who are just as bad with a couple of text book corporate responses thrown in for good… Read Full Review

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“Nest of tables with dents, scratches and a mess.”

Written on: 28/07/2015 by SonnyWoodruff34 (1 review written)

Bought these Southwold nest of tables from Very.com a few months ago and son started to assemble them.. when he got to the top of the bigger table, he noticed that two large chunks were out the sides. so I contacted them and they offered 10% off the price.. I said no as it was the top of the tables and couldn't be hidden... I then spoke with a supervisor who told me that I should have checked the package before assembling.....I said NO the manufacturer should have done this before packing the… Read Full Review

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“useless”

Written on: 23/07/2015 by EricaMay (1 review written)

very delivered a white flat pack of chest of draws, instead of black. first the driver would collect. I staggered to the collection point with it, they wouldnt collect it. staggered back home with it. next they failed to collect on the next arranged collection, and no manager would speak to me! absolute rubbish… Read Full Review

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“Worst customer service EVER!!!!!”

Written on: 20/07/2015 by CasePereira (1 review written)

Worst customer service ever. Ordered a laz-y-boy sofa and chair on 3rd & 4th June 2015. Was supposed to be delivered by 15th & 16th July 2105, so took 2 days off work to receive them. Items never turned up despite Very confirming on the phone that the items were with the courier for delivery. Apparently the courier Arrow XL claimed my order was incomplete and returned the items to Very, who then cancelled my order. The sofa has now gone up in price (by over £1,000 and is now out of stock & the… Read Full Review

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“So-So”

Written on: 03/07/2015 by jessicaminor444 (4 reviews written)

They are good if you need an item without paying straight away, but their prices are marked up, sometime considerably (such as projectors). I havent seen a sale that was worth spending a lot of money on. And their interest rates a sickening. Website is a good design tho and easy to us!… Read Full Review

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“ Disgusting I ordered a jacket however it was big...”

Written on: 30/06/2015 by Mohammed002 (1 review written)

Disgusting I ordered a jacket however it was big therefore returned it for a smaller size, however i couldn’t exchange it i had to wait 14 days until i get my money back and order it again in small size so i used live chat with very and there uselesssssssssss they don’t help you what so ever. disgusting customer service and never again am i ordering from this nasty place Never again and pleaseeeeeeeee don’t order from her its got a lot of bad reviews. … Read Full Review

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“Terrible customer service”

Written on: 25/06/2015 by Carolyn76 (1 review written)

I have been a Very customer for several years and have never had a bad experience however there seems to have been a significant change in customer service over the last few months. The details are similar to other reviews: waited in for an order on a specified date, didn't arrive, delayed for 1 month with no notification etc. When I phoned to query this, I was told a manager would contact me....still waiting after two weeks. I've called 5 times and still haven't managed to talk to a manager… Read Full Review

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