Very Reviews - www.very.co.uk

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“Dreadful customer service”

Written on: 17/10/2014

I have bought quite a lot of items from very and spent quite a bit of money with them, but recently had experience of their 'customer care'. I bought a buy now pay later item from them last year, a very expensive item, and had paid most of it off, but unfortunately overlooked when the last payment was due, as a family member had a severe stroke and it was a very traumatic time, where I spent most of the time at the hospital. I realised less than 2 weeks after the final payment due date, and… Read Full Review

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“Unprofessional service ”

Written on: 13/10/2014 by Saffronlynnxx1 (1 review written)

I had a brand new pair of £150 ugg boots from very.co.uk after wearing them for no more that 5 hours a child (who i did not know) kicked a pile of leaves at my feet which had a burst red pen in amongst them. It has left a huge red stain on my shoes. I emailed very to let them know I would not be paying for a pair of boots which have been ruined through no fault of my own to be told I could return them. I was then emailed again 1 day later saying that very had "changed their mine" and I cam no… Read Full Review

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“Did anyone get a copy of credit agreement to sign by post”

Written on: 06/10/2014 by Elj94 (1 review written)

Did anyone get a copy of credit agreement to sign by post… Read Full Review

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Sully987's Response to Elj94's Review

Written on: 12/11/2014

No I never received this

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“Disappointed ”

Written on: 02/10/2014 by rnfrancis91 (1 review written)

a company i have used for 3 years and have realised they are the worst people to shop or have a catalogue with..... im 23 and regret it so much they've conned me out of thousands of pounds and now ive finally had enough i prepare to tell the world how terrible they are... i asked to speak to a manager whilst on the phone to the worst customer service person ever!!! baring in mind i was on the phone for almost an hour!!! i still coyuldnt speak to him! company is awful and dont use them… Read Full Review

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“avoid 'VERY' like the plague”

Written on: 02/10/2014 by Alexanderbop (1 review written)

Don't be mis-led and rely on their word when they say you get paper statements through the post every month because you DONT they only send them out when they have stuck a load of interest onto the total, then they have the audacity to say its the POSTMANS fault. This is how this company make their money, then when you challenge them the customer services/collections are extremely rude and patronising. They also assume everyone has internet so if you don't, be prepared to pay their… Read Full Review

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“Faulty laptop, repaired twice by HP now very wont refund”

Written on: 01/10/2014 by paulmitchell1800 (2 reviews written)

I purchased a laptop in January 2014, then three weeks ago the mousepad stopped responding. Contacted very who said to contact HP directly. So sent the laptop away to HP to be repaired, both times the fault still existed. Contacted very who said to return it to them for a refund so I can order a new laptop. They received the laptop back and are now stating that they are sending the laptop away to a third party for repair thus voiding the original manufacturers warranty. I have told them i… Read Full Review

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“can't get back my money”

Written on: 19/09/2014 by 288Stiles (1 review written)

I have been trying to obtain the credit on my account but without success I have the original statement with the credit clearly marked. I just do not wish to purchase anything. I was assured that if I sent an email copy of my passport with certain personal information blocked out this would be sufficient but it was not. It was then agreed I would send a copy of my passport with personal information blocked out and that this would be sufficient but it is not. Now they wish me to send a… Read Full Review

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“Shocking ”

Written on: 16/09/2014 by Tiabuckley (1 review written)

Ordered a wardrobe which said would take up to 8 days for delivery. Waited in for the delivery after taking a day off it was meant to be delivered by 12.45 it finally arrived at 5pm!? When it arrived the driver couldn't find one of the boxes? So left us with half of the delivery, we called very "customer service" who told us they didn't know where it was and would get back to us? After hearing nothing we called and it had been delivered to somebody else they would get it to us straight away!… Read Full Review

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“products are good but customer service and delivery...”

Written on: 14/09/2014 by tinkerbell124 (2 reviews written)

I have been with very for quite a few years since they took over from additions who I was with before that. When I have bought products I have usally found them to have been good quality and had not problems with the actual items only ever having to return one faulty item. I think that is pretty good. However they use couriers and one of them is ok never had a problem but the other is next to useless worst company I've ever had the mispleasure of dealing with and very at the moment is coming… Read Full Review

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“Money off”

Written on: 14/09/2014 by Mathewr450 (1 review written)

Hello if very send you money off codes be careful as they do not honour them. Then you find out after your 28days is gone. In fact they are a nightmare company avoid at all cost. They don't care about the customers. … Read Full Review

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“DO NOT SHOP WITH VERY”

Written on: 08/09/2014 by SloaneHolt (1 review written)

My first order was not delivered on the date i paid "next day delivery" for. Then i purchased a set of 3 bedroom furniture. 2 items were supposed to be delivered on 28 August, while the 3rd item is waiting for new stock. I took a day off work to be able to take delivery and assemble the furnitute. Half hour before the time of delivery became late (paid extra for the nominated time of delivery)i get a call from Very saying one of the items can't be delivered that day after all and they… Read Full Review

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“AVOID AT ALL COST”

Written on: 07/09/2014 by Mikaela369 (1 review written)

Customer service is appalling. I have been waiting for a refund for a faulty item for over 2 weeks and despite numerous calls and e-mails I am still awaiting a response. This is my first and LAST transaction I just wish I had read the reviews before dealing with this Company… Read Full Review

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“Awful. I would give 0 stars if I could”

Written on: 05/09/2014 by CameronFernandez (1 review written)

I recently ordered a Mamas and Papas charlie caterpillar rocker as a gift for a colleague's new baby. It was delivered while I was at work and left on my uncovered, unsheltered back door step, in the pouring rain. As a result the cardboard outer packaging had disintegrated, the box was wet and the product inside was damp. When I contacted Very to complain, they offered me, as a 'goodwill gesture', the derisory sum of £1.92. This did not even cover the £3.95 cost of the delivery which was… Read Full Review

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Elj94's Comment

Written on: 06/10/2014

Did anyone get a copy go credit agreement to sign in post.x

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“Late payment charges”

Written on: 21/08/2014 by Isleman (1 review written)

I also have had late payment chargers added to my account. I have contacted customer service, who don't want to know, they are rude and extremely unhelpful. I have closed my account now and would never use them again. They are not customer friendly and are just interested in extracting as much money as they can out of you. I will use Freeman's… Read Full Review

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“Terrible Company”

Written on: 21/08/2014 by Leon362 (1 review written)

Hi If you decide to use this company be aware that the payment date changes every month. It is a rolling 28 days from the last payment. I was not aware of this and had two late fees for £12. Customer services could only say that I should have read the small print when opening up my acount.The two people on the phone also had bad attitudes. The website does not mention the late fees and changing payment dates. I can only think that is solely to make additional money from the customers who are… Read Full Review

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“Do Not Use”

Written on: 21/08/2014 by ImmanuelMcCann (1 review written)

Do not use Very. They catch you out with late payment charges. They're customer service call center is the worst ever… Read Full Review

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Megabug7's Comment

Written on: 07/09/2014

You should elaborate on the late payment charges - this tells me nothing

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“WARNING - DO NOT USE”

Written on: 14/08/2014 by 453MacKay (1 review written)

VERY misleading Website/IT System - completed online application with confirmation of £1500 credit, placed an order with confirmation of next day delivery ... no delivery made and order declined with no explanation VERY deliberately rude, antagonistic, unprofessional, time-wasting staff - called to enquire; first few 'advisors' had no knowledge of the process or understanding of why the order was declined with no explanation, was passed around and ended up in easily the most unprofessional… Read Full Review

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“terrible service ”

Written on: 13/08/2014 by ajMartinez237 (1 review written)

after waiting nearly a month after returning a dress I had to ring them which then gave me a big phone bill, they said that they had recived the dress and that it had been credited to the credit account on the website, which I didnt ask for, no email or phone call to say that they had recived it either, therefore i will never ever recommed them to anyone and i certantly will never use them again… Read Full Review

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“BEWARE”

Written on: 06/08/2014 by Kobeq290 (1 review written)

BEWARE, This company could effect your credit rating by their own mistakes. After months of trying to sort a non delivery issue and asking for the account to be closed they still constantly chase us for the postage amount of this item that they have credited us for any way. Remittance can see the issue but cannot correct it, only customer rude services can, this morning I failed my name, date of birth, my address, or my home phone number that they rang me on in there account holder check and… Read Full Review

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“Very unprofessional customer service”

Written on: 04/08/2014 by Gemma6891 (1 review written)

Very customer service is an absolute joke and I've had nothing but problems since opening an account with them. Customer service staff are rude and fob you off with lies all staff say completely different things each time I phone. I have to make endless phone calls which cost quite a bit all because very staff can not sort out simple issues with one phone call. Their courier service is also a joke with items not being delivered at all and courier staff being very rude and aggressive… Read Full Review

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very.co.uk