Very Reviews - www.very.co.uk

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★☆☆☆☆
1.3 / 5
562
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★☆☆☆☆

“Minimum payment more than I owe???”

Written on: 04/02/2017

How can a company request minimum payment of £22 when according to their statement on your ac you only have a balance left of £15.35 we'll VERY can!!! Don't even bother trying to get through to the service department as they will probably repeatedly cut you off or leave you waiting for 20 mins. This is the worst company I have ever shopped with and will NEVER order from them again. Forgot to mention the Radley bag ordered was sent the wrong one then ordered again and when I received correct… Read Full Review

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★☆☆☆☆

“Customer service ”

Written on: 20/01/2017 by NashHoover (1 review written)

Bought halogen hob ordered it in January has had on going problem since I bought it , swan has been out to repair it been on the phone to very with 2 different customers service people , given 2 different stories what I can do about it and it has taken more the 90 minutes on the phone with being on hold 60 minutes if the time coz customer services had to keep putting me on hold coz they didn't have a clue what needed to be done , your customer for god sake get trained up absolutely shocking… Read Full Review

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★★★★☆

“Always good service so far.”

Written on: 08/01/2017 by AndresParrish166 (1 review written)

I've been with very for five years now and always had good service. Items always arrived on time and always been updated on its progress.. Never any problems with returns. Recently had a faulty washing machine that lasted only a few weeks. I rang very and they arranged collection, refund and an order of a new different one all in the same day. I was very happy… Read Full Review

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★☆☆☆☆

“NEVER AGAIN!!”

Written on: 07/01/2017 by review1984review (1 review written)

The absolute worst customer service I have ever had the misfortune to experience. I have been trying to contact customer service for 4 days with no success, constantly fobbed off and told to email them. Emailed 3 days ago and no response whatsoever, contacted again via twitter to try and find out what's happening to be told that they have no record of receiving my email! They confirmed 3 days ago that they had received it and it was in a queue. Told to send another email and they'll respond as… Read Full Review

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★☆☆☆☆

“Most shocking customer service ever experienced”

Written on: 22/12/2016 by LauraAG (1 review written)

Spoken to 5 advisors in the last 48 hours. 3 have cut me off and 2 gave me the wrong information. Believe they should be inspected by Trading Standards for the way they advertise personalised products. Will pursue this in any forum I can until resolved. … Read Full Review

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★☆☆☆☆

“After sales non existence”

Written on: 19/12/2016 by Helenmorg (1 review written)

Told I will have to keep a badly dented fridge freezer in my house over Christmas… Read Full Review

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★☆☆☆☆

“Absolutely terrible ”

Written on: 15/12/2016 by JeramiahGreene (1 review written)

I am warning you DO NOT use Very the customer service is the worst ever. We ordered two lots of hair straighteners and both times they were missing parts and this was after a manager promised they would arrive as they should. DON'T USE THEM… Read Full Review

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★☆☆☆☆

“TERRIBLE”

Written on: 22/11/2016 by Bennettjl407 (1 review written)

I will never recommend very. You have been warned! The apr is ridiculously high over 47% I got stuck with this company after they took over (from another company). Their customer skills are extremely poor. I had the customer service woman put the phone on me, she actually hang up on me! The award for the worst company has to go to very.  There's absolutely nothing to like… Read Full Review

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★☆☆☆☆

“Poor experience from start to finish.”

Written on: 11/11/2016 by tafer2uk (17 reviews written)

I ordered a laptop due to a promotion they were holding. The laptop when it arrived wasn't as described on their website. I was told this was a mistake and if I re-order another and send the old one back I'd get the correct item. This time the laptop arrived several days late and was again the wrong specification. I sent a complaint to them online which they just replied with a one line response with no apology which bore no relation to my complaint. Not happy I emailed back and was told they… Read Full Review

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★★★★★

“speed”

Written on: 14/10/2016 by BeatriceCobb (1 review written)

Brilliant, everything arrives speedily. (so far)… Read Full Review

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★☆☆☆☆

“Worst customer service I've ever had and still no product”

Written on: 03/10/2016 by SePu (2 reviews written)

Our order didn't arrive, so I contacted customer services to be told they had cancelled the order. They left us to wait in all day without telling us, and still haven't emailed any notifications. They said the item was out of stock, but it was still on the website with messages coming up saying it was selling. Very difficult to contact them. 7p a minute on the customer service with a 50 minute queue. No other forms of contact working. Customer services completely unable to react to the… Read Full Review

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★☆☆☆☆

“One of the worst online buying experience!!”

Written on: 22/09/2016 by ahsanjalil (1 review written)

Placed a large order for furniture for living room and bedroom on 27th August 2016. Most items were in stock, given the option to choose preferred delivery date for available items. Since I wasn't moved to the property I selected 17th of September and the couple of items which weren't in stock were selected for 5th October delivery. On 17th September, out of all items I just got one tiny item delivered. Though under my account it kept showing delivery on 17th. There was no indication that… Read Full Review

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★☆☆☆☆

“Good product but customer services awful.delivery a joke”

Written on: 12/09/2016 by ycWise89 (1 review written)

Spent £300 on a mattress from you and I've got to say I love the mattress. The customer service I received however from your call centre was appalling...the fact I was never told that despite me paying £29 for you to take my old mattress away you would only do so if it was inside a bag, again I was never told this. A bag was never sent to me. I spoke with your customer services twice regarding delivery and never got told this. I never got an email stating this either. If it wasn't for the… Read Full Review

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★☆☆☆☆

“customer service stinks”

Written on: 08/09/2016 by bigkevsuk (17 reviews written)

must be the worst company for customer service they are just not interested in there customers only in how much money they can get out of them, if your one day late with payment they double the interest for the month,last order i made looked like seconds… Read Full Review

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★☆☆☆☆

“costumer service is terrible”

Written on: 30/08/2016 by Monalisa1970 (1 review written)

I had been in Very for years, always the problem is the statement that never explained to you properly. I just rang them and ask about, I just find out that 80 Weeks payment + interest applied on my items that I bought since 2014. this include my shopping and BNPL. Well, I didn't know that!Thought that was been cleared as only choose 52 weeks. How that happened? So guys, you better be sure that you are paying interest on the right item you bought or not they will include your previous item… Read Full Review

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★☆☆☆☆

“Shocking website ”

Written on: 13/08/2016 by Paytenj365 (1 review written)

So I bought a pair of adidas leggings for my daughter that matched her ren Stan smiths for school because they had red at the bottom so after I paid for it it said that it will be here about the 12th so that was fine it would be here in time for school starting again so today I had a look at my emails and I got one. Through just there to say there was none left in stock and now ere is 4 days o school so we are now on a hunt for new legging I just think it's appalling thatt they told us 2 weeks… Read Full Review

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★☆☆☆☆

“No refund yet”

Written on: 12/08/2016 by Arturoe97 (1 review written)

I have returned two items. I have my collect plus receipts. I have written 4 times and I still have no refunds. one item returned 2 months ago the other one month ago. Customer service not good. Very unprofessional… Read Full Review

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★☆☆☆☆

“TERRIBLE ”

Written on: 21/07/2016 by jem23 (3 reviews written)

been a shop direct customer for many many years and since they have taken their customer service abroad wow the most disgusting customer service ever so so RUDE !!!! i contact these people everything month regarding my account,things that i have returned and paying for, my monthly payment !! i ordered £300 worth of items and then returned it all to be told i still have to pay that months statement including all these items but why should i pay £100 when i have returned them all only because… Read Full Review

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★☆☆☆☆

“Returned items never refunded”

Written on: 20/07/2016 by spDean48 (1 review written)

I used very for quite some time. The last returns I made were apparently never received so they charged me. When I queried this I was told I was lying even though I had the tracking number and receipt. I was a loyal customer with them for years so to be treated in such a disgusting manner I would not recommended this company to anyone… Read Full Review

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★☆☆☆☆

“Not worthy of the one star”

Written on: 14/07/2016 by MemphisNeville (1 review written)

Awful company. Do not purchase from them!! Checked the tracking prior to goods due arrival date and was concerned that the warehouse address didn't align to the destination address. Called Very and they patronisingly told me that the goods would definitely be delivered and not to worry. Guess what? The goods never arrived as expected. Called CS and following a thirty minutes conversation that they would arrange re-delivery. Goods didn't arrive again, Called CS again and following another… Read Full Review

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