Very Reviews - www.very.co.uk

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“Sucks avoid this company”

Written on: 03/05/2014 by Roninf440 (1 review written)

Poor service, ridiculous fees… Read Full Review

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“gave credit account then taken it away!!! ”

Written on: 23/04/2014 by sandrasmoite (1 review written)

TRIED TO OPEN an account to be told yes here is a 600.00 credit limit, so i ordered the kids some clothes and the total came to 250.00 that i had spent, received a parcel with half the stuff then checked account to see where other stuff was, to my amazement it said account credit limit was 0.00 and avail to spend was not 350.00 as it should have been but -250.00 they had only decided to take my credit limit away!!! no email no phone call no nothing to explain why, anyway the day after that the… Read Full Review

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“Worst customer service ever!”

Written on: 18/04/2014

Products arrived late and damaged, when we tried to get them to replace they said their systems don't allow this and we have to send back and re-order and pay again! Still waiting for product 2 months after initial order… Read Full Review

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“Do not order from very ”

Written on: 10/04/2014 by Vickyxx (1 review written)

Poor service, delivery & customer service horrendous. I had a cross trainer delivered 3 days late & damaged, they couldn't arrange a replacement so had to order again replacement damaged. I received an allowance to keep it £3.20 !! Because it was cosmetic and I couldn't be bothered with the hassle. !! Stupidly ordered an expensive dress arrived ripped with make up on stinking of perfume. The customer service is poor the company on a whole is poor !! again my own fault ordered a replacement… Read Full Review

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“Shocking customer service”

Written on: 10/04/2014 by LTarrant (1 review written)

I ordered bunk beds in January.. the only way to keep up with what was happening was to log into their website as there was never any contact. The delivery date changed every week. I finally got a call in April with a delivery date, I waited in all day...no beds. Called them and they said the item was no longer in stock and I would have to re-order!. When I expressed my displeasure I was told "I'm sorry you feel like that" and hung up! Avoid this company like the plague!!… Read Full Review

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“awful”

Written on: 08/04/2014 by becca_chl (1 review written)

I have been trying to sort an account problem since november 2013 ive rang and rang been told people would contact me but no one ever did. They gave me false account information they now say im in arrears but never missed a payment and always paid my buy now pay laters. Now gone through customer excellence but there the same they never get back in touch and not once answeres one of my concerns. Awfull company… Read Full Review

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“Great Site”

Written on: 04/04/2014 by Natalym350 (1 review written)

Ordered quite a few items over the past 3 years. Have always received the correct item, on time and for the same price if not cheaper than the shops. I'm sad to see all these bad reviews...defiantly not my experience… Read Full Review

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“No customer service ”

Written on: 01/04/2014 by Moser96 (1 review written)

I have used very a number of times and never once had a problem until recently, i ordered for a washing machine the delivery came but the installation and removal of old machine was missing, when talking to customer service i spoke to a rather rude lady would could not be bothered to consider that i am pregnant so would not have missed these off that order, that's why i ordered it because i could select and pay for the additional services, its not my fault the website has taken that off my… Read Full Review

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“Awful, just awful”

Written on: 31/03/2014 by 124Elliott (1 review written)

Seriously don't know how they make any money. I am a little bit of my own worst enemy as I have continued ordering from these idiots. Cannot deliver goods as required, if they do it is most likely the wrong goods. At which point they then cannot manage to deal with anything unusual like you receiving someone else's goods and you get charged for it. Not recalculating of payments when errors have been made. Just terrible… Read Full Review

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“terrible service and sharp finance practice”

Written on: 30/03/2014

this must be one the worst. constant lies and changes to delivery times. not. bothering to reply at all. Refusing to send details of the finance details. Avoid at all costs… Read Full Review

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“Biggest joke ever ”

Written on: 28/03/2014 by Ummyusra (1 review written)

Worst company ever waited over 2 months for delivery to have my order canceled and my money refunded without even a chance to speak to anyone tried several times to contact them had no reply but to tell me my order has been canceled lol I would not recommend to my worst company I hope they lose all there customers!!!!… Read Full Review

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“would not even recommend to my enemy”

Written on: 27/03/2014 by 28lorak (1 review written)

Bought an item,paid for that...after more than a month got an email which said "sorry,out of stock"...although the website still says "item on stock"...so i would expect the company to do refund at the same time...not really...after a 2months did not received a single penny from very.....nothing else to say… Read Full Review

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“worst company ever!”

Written on: 24/03/2014 by jessicasimpson (1 review written)

I went online to buy a dress. I tried to set up an account with very.co.UK and it wouldn't let me pay now, it would keep bringing me to credit ordering, I tried to speak to someone on the chat now service they told me to call customer service. I called them and they said they will set up account for me. Once she took my details and gave me an account number she then said she was putting me through to someone else. When I got through they asked me all details again and called me by the wrong… Read Full Review

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“UK Worst Online Company ”

Written on: 15/03/2014 by RaveReviewer (2 reviews written)

This online retailer sells a variety of goods but they are not competitive compared to other UK online companies. However this is not the worst thing about Very.co.uk, because it's customer service is the worst I have had to endure since I began shopping online 15 years ago. The phone lines are constantly busy (20 minutes for a connection is the norm), when you do get through you speak to some of the most clueless staff ever, even the managers seem unable or unwilling to help "write in" they… Read Full Review

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“poor products poor service”

Written on: 12/03/2014

Ordered a washing machine a servis machine in December 2013 I have had 2 faults with the machine now in the space of a month of each other very fob you off to call the manufacturer they see that this isnt good and in right for replacement very don't think so I have to wait over a week for an engineer and they couldn't give a damn now have to fork out laundrette fees for 8 days ask for complaints dept they say we are very busy yes of course cause your companies a joke and they just want your… Read Full Review

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“HURRENDOUS”

Written on: 03/03/2014 by Mrsbrighty (1 review written)

Placed order on 7th of January , new furniture for my living room 3 items. Got last item on the 11th of February with numerous phone calls to very trying to find out where my items are they were cancelled just not delivered then trying to charge me full price when I bought it in the sale and also putting delivery charges on each items as you can see many phone calls lots of stress and never sure I was going to get left with half a set of furniture but the day came I got all three items I was… Read Full Review

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“Collection point delivery”

Written on: 02/03/2014 by Clifford471 (1 review written)

I always order from very! Ordering is easy. And collecting the Parcel from your local collection point is great. Ideal for when your working different shifts. Returning the items via collection point is easy too. Dealt with some companies and to return an item is so much hassle! Ordered online and was the next day!… Read Full Review

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“Not "very" good!”

Written on: 01/03/2014 by KB76 (1 review written)

Only ordered two products and they let me down on both. The first item was ordered as a gift for Christmas. Despite the product being promised for delivery before Christmas, it never arrived and I ended up cancelling the order. After several phone calls I ended up getting a refund. The second item I ordered was delivered really late and when I had to make several calls to chase it up, I was faced with terrible customer service and even a member of staff sniggering about my rant at them. This… Read Full Review

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“Awful customer service”

Written on: 23/02/2014

I have had my Very account for about 2 weeks and have had nothing but trouble since. I had my personal information verified and made my first order. I paid extra to have my items delivered (by Yodel) within a 4 hour slot because I had to go to work. They turned up an hour later when I had already left, didn't attempt to leave it with a neighbour or call me as stated in my delivery information. Then I tried to order another item 2 days ago which has been rejected 3 times. I have called 6 times… Read Full Review

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“avoid”

Written on: 23/02/2014

Every item I have ordered so far with this company I have had problems with 3 in total. I have now runout of patience and will never use them again. You are put through to a useless customer service team who seem to have totally different tracking information to the customer. They use Yodel as a courier company who are just the worst ever will leave your parcel anywhere that's if they manage to deliver at all. All I can say is avoid at all cost. Even a one star in the rating score is way to… Read Full Review

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