Very Reviews - www.very.co.uk

Click here if this is your business
★☆☆☆☆
1.4 / 5
9% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

? Ask our helpful community of experts about this product or company
Very www.very.co.uk - Ask a question now

Media Gallery for Very www.very.co.uk

Very www.very.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

“First and last experience!”

Written on: 26/05/2014

Tried to return one item; phoned and arranged for Yodel to collect my item on Saturday. I waited in all day (even cancelling evening plans) and they never showed up. Have contacted customer service whose response has just further sealed the coffin on any future business from me. Unempathetic and disinterested. I notice that the agents names are all indian and well this is the trouble when you outsource!!!! 11 emails later and they still haven't resolved it. Hopeless!!… Read Full Review

Visit very.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Very co.uk - AVOID”

Written on: 21/05/2014 by AlexCJ (1 review written)

Just a shame I didn't do my homework on this Company before buying. Bought an item - wanted to pay in advance, but they opened a credit account, which I did not ask for or want - when the statement arrived, payment made. Received a further statement a month later with a £12 late payment fee showing - this fee was incorrect, but they are just not interested -- No response to emails. The customer services is a premium rate phone line, so it even costs more money to complain. Avoid dealing with… Read Full Review

Visit very.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“late delivery”

Written on: 12/05/2014

i ordered a t.v on next day delivery,followed the tracking and really believed it would arrive on time,it didnt turn up, i contacted very who suggested i contacted yodel.,the following day i was told it was out for delivery and told to wait until 9pm,i did,it didnt turn up.,this has now gone to investigation with both very and yodel,i however want to just cancel the tv settle my account of £30 and cancel very fall stop,but they just informed me i can not do this,and when my next statement… Read Full Review

Visit very.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Very Bad and Disgusting Delivery Service and Product ”

Written on: 09/05/2014 by Carley339 (1 review written)

Decided to make my first order from very for a TV stand and I completed this order on the Monday. The item was meant to have come on the Tuesday waited all day for the delivery and it did not turn up. So I had to end up calling them myself to ask what is going on and was told it was coming the next day. I received my TV stand the next day and assembled it to notice that the glass was cracked inside and thought it was not a big deal to return as it was none returnable. But a few days later to… Read Full Review

Visit very.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Total Satisfaction!!!”

Written on: 08/05/2014 by Axel1972 (4 reviews written)

Who are the people who give bad reviews to Very and the rest of the group? I start to believe this is staged, a kind of attack. I was accepted for my account in seconds. Placed my order. Had total tracking on everything happening with my item up to the point the driver called me 60 min before he come to my door. The item, perfect. The price Great, the Service beyond any expectation. I dont know what specific issues people have and nag, personally I was extremely happy with Very and I will… Read Full Review

Visit very.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“VERY VERY VERY BAD SERVICE”

Written on: 08/05/2014 by AverilSayle (1 review written)

I placed my (first)order with very.co.uk and was quite impressed initially, because I forgot to include the code number for a first purchase discount, when I emailed my order. I rang direct and spoke to a very helpful man, who arranged for the discount to be given and it was done and showing on my account very quickly BUT THAT IS WHERE MY INITIAL IMPRESSION FINISHED I was assured by their website, TV adverts and staff member that I could expect next day delivery by 8pm NO DELIVERY WAS MADE… Read Full Review

Visit very.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Sucks avoid this company”

Written on: 03/05/2014 by Roninf440 (1 review written)

Poor service, ridiculous fees… Read Full Review

Visit very.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“gave credit account then taken it away!!! ”

Written on: 23/04/2014 by sandrasmoite (1 review written)

TRIED TO OPEN an account to be told yes here is a 600.00 credit limit, so i ordered the kids some clothes and the total came to 250.00 that i had spent, received a parcel with half the stuff then checked account to see where other stuff was, to my amazement it said account credit limit was 0.00 and avail to spend was not 350.00 as it should have been but -250.00 they had only decided to take my credit limit away!!! no email no phone call no nothing to explain why, anyway the day after that the… Read Full Review

Visit very.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Worst customer service ever!”

Written on: 18/04/2014

Products arrived late and damaged, when we tried to get them to replace they said their systems don't allow this and we have to send back and re-order and pay again! Still waiting for product 2 months after initial order… Read Full Review

Visit very.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Do not order from very ”

Written on: 10/04/2014 by Vickyxx (1 review written)

Poor service, delivery & customer service horrendous. I had a cross trainer delivered 3 days late & damaged, they couldn't arrange a replacement so had to order again replacement damaged. I received an allowance to keep it £3.20 !! Because it was cosmetic and I couldn't be bothered with the hassle. !! Stupidly ordered an expensive dress arrived ripped with make up on stinking of perfume. The customer service is poor the company on a whole is poor !! again my own fault ordered a replacement… Read Full Review

Visit very.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Shocking customer service”

Written on: 10/04/2014 by LTarrant (1 review written)

I ordered bunk beds in January.. the only way to keep up with what was happening was to log into their website as there was never any contact. The delivery date changed every week. I finally got a call in April with a delivery date, I waited in all day...no beds. Called them and they said the item was no longer in stock and I would have to re-order!. When I expressed my displeasure I was told "I'm sorry you feel like that" and hung up! Avoid this company like the plague!!… Read Full Review

Visit very.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“awful”

Written on: 08/04/2014 by becca_chl (1 review written)

I have been trying to sort an account problem since november 2013 ive rang and rang been told people would contact me but no one ever did. They gave me false account information they now say im in arrears but never missed a payment and always paid my buy now pay laters. Now gone through customer excellence but there the same they never get back in touch and not once answeres one of my concerns. Awfull company… Read Full Review

Visit very.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Great Site”

Written on: 04/04/2014 by Natalym350 (1 review written)

Ordered quite a few items over the past 3 years. Have always received the correct item, on time and for the same price if not cheaper than the shops. I'm sad to see all these bad reviews...defiantly not my experience… Read Full Review

Visit very.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“No customer service ”

Written on: 01/04/2014 by Moser96 (1 review written)

I have used very a number of times and never once had a problem until recently, i ordered for a washing machine the delivery came but the installation and removal of old machine was missing, when talking to customer service i spoke to a rather rude lady would could not be bothered to consider that i am pregnant so would not have missed these off that order, that's why i ordered it because i could select and pay for the additional services, its not my fault the website has taken that off my… Read Full Review

Visit very.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Awful, just awful”

Written on: 31/03/2014 by 124Elliott (1 review written)

Seriously don't know how they make any money. I am a little bit of my own worst enemy as I have continued ordering from these idiots. Cannot deliver goods as required, if they do it is most likely the wrong goods. At which point they then cannot manage to deal with anything unusual like you receiving someone else's goods and you get charged for it. Not recalculating of payments when errors have been made. Just terrible… Read Full Review

Visit very.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“terrible service and sharp finance practice”

Written on: 30/03/2014

this must be one the worst. constant lies and changes to delivery times. not. bothering to reply at all. Refusing to send details of the finance details. Avoid at all costs… Read Full Review

Visit very.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Biggest joke ever ”

Written on: 28/03/2014 by Ummyusra (1 review written)

Worst company ever waited over 2 months for delivery to have my order canceled and my money refunded without even a chance to speak to anyone tried several times to contact them had no reply but to tell me my order has been canceled lol I would not recommend to my worst company I hope they lose all there customers!!!!… Read Full Review

Visit very.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“would not even recommend to my enemy”

Written on: 27/03/2014 by 28lorak (1 review written)

Bought an item,paid for that...after more than a month got an email which said "sorry,out of stock"...although the website still says "item on stock"...so i would expect the company to do refund at the same time...not really...after a 2months did not received a single penny from very.....nothing else to say… Read Full Review

Visit very.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“worst company ever!”

Written on: 24/03/2014 by jessicasimpson (1 review written)

I went online to buy a dress. I tried to set up an account with very.co.UK and it wouldn't let me pay now, it would keep bringing me to credit ordering, I tried to speak to someone on the chat now service they told me to call customer service. I called them and they said they will set up account for me. Once she took my details and gave me an account number she then said she was putting me through to someone else. When I got through they asked me all details again and called me by the wrong… Read Full Review

Visit very.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“UK Worst Online Company ”

Written on: 15/03/2014 by RaveReviewer (3 reviews written)

This online retailer sells a variety of goods but they are not competitive compared to other UK online companies. However this is not the worst thing about Very.co.uk, because it's customer service is the worst I have had to endure since I began shopping online 15 years ago. The phone lines are constantly busy (20 minutes for a connection is the norm), when you do get through you speak to some of the most clueless staff ever, even the managers seem unable or unwilling to help "write in" they… Read Full Review

Visit very.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview
very.co.uk