Very Reviews - www.very.co.uk

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“Horrible!”

Written on: 09/01/2016 by nyMcIntosh304 (1 review written)

Very sells broken stuff and they are not helpful at all. I had to pay for the broken phone they sent me. Will never buy anything from Very from now on! Very disappointed. Do not even deserve one star! And also Very controls the feedback they receive on their products… Read Full Review

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“SHAMBLES Please avoid”

Written on: 02/01/2016 by Glass315 (1 review written)

Returns policy is a sham,Rang them four times only to get palmed off every time.they dont care when they've had your money.Still waiting for refund so frustrating please avoid this company… Read Full Review

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“Poor commutation ”

Written on: 28/12/2015 by tlReeves248 (1 review written)

I had ordered a Christmas present for my mother on the 29th of November. I was told it would be delivered by the 26th of December, anyway the day arrived and I still hadn't recieved my delivery so i decided to track my order only to discover that it was out of stock. I then had to spend my time chasing a refund that I had not been told had already been given to me. They also hadn't told me that my delivery was out of stock and I wasn't able to receive it, appalling communication and awful… Read Full Review

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“No stars have spoilt our Christmas”

Written on: 22/12/2015 by OldBob15 (1 review written)

Have been deceived and lied to by this company and the day bed for our Christmas guests was never delivered. Ordered on 27th November on Available for 48 Hour delivery by Christmas we had been given so many delivery dates which never happened we cancelled the order on 23rd December so no bed for guests. The phone calls go to South Africa where they are rude lying, hang up, and are unbelievably unhelpful. And we made dozens of calls. I cant say more without resorting to expletives they must be… Read Full Review

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“Returns Nightmare”

Written on: 22/12/2015 by 127McNeil (1 review written)

Quick delivery, arrived the next day. Fantastic! Not so fantastic as it was the wrong product! When organizing the return, they would not send the correct product until the wrong one was returned and then they will send out the right product, all in all would take 7-14 days to get the right product, Christmas passed and Christmas ruined and one unhappy girlfriend with an awful pair of wrong shoes. They obviously have 'special' people in the warehouse packing the products… Read Full Review

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“WARNING very do not adher to traiding standards keep away.”

Written on: 17/12/2015 by Andersen383 (1 review written)

This company has an atrocious attitude towards its customers. I ordered a washer dryer with a service agreement. The machine was delivered and installed by the engineer Very organised. My wife realised later that the machine was not as described on the ad so she contacted Very who told her that it was a mistake on their part, however as the machine had been installed it could not be returned plus the service agreement they are paying for was invalid as it wasn't for the right machine. Very… Read Full Review

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“returns label”

Written on: 17/12/2015 by Carliev44 (1 review written)

orderd item in nov 2015 needed to send back returns label in parcel torn phoned 16 nov and i am still waiting 6 phone calls and still no label shocking service for such a simple thing iam sending in my phone calls as its will have cost a fortune… Read Full Review

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“Shocking experience!”

Written on: 16/12/2015 by 381Knight (1 review written)

Shocking experience! Faulty item and that was the best part!! When you finally get through to rude customer care staff who have put the phone down several times or are just not that interested in fixing your problem! You then wait Weeks and weeks to get a refund! ...ive advised my family friends to not shop with very i would be embarrassed to be linke to this shocking 'online shopping site'!!!… Read Full Review

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“Avoid!!!!!!!!”

Written on: 13/12/2015 by veCantuItalian38 (1 review written)

Please avoid. !!!!!! I bought a washing machine from them it came damaged so I returned to them. They told me that when I get my refund I Need to call them to order the same machine in the same price like it's my job to make customer happy. When I phoned them I was told that I have to pay current price and then they might give me the refund of the difference. Is this a joke???? What is the point? Please avoid!!!!!… Read Full Review

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“Appaling customer service”

Written on: 08/12/2015 by McNeil124 (1 review written)

Bought a note book which had faulty sorftware installed. We have been fobbed off four times as they would not accept this as a reason for a replacement or refund. Every time we phoned we got different information and they kept changing the goal post as to what would qualify for a refund. … Read Full Review

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“Don't Order with them”

Written on: 07/12/2015 by DanikaHunt (1 review written)

Ordered a jumpsuit for halloween, they told me i would get it next day if i ordered with collect plus, it arrived 5 day later... arriving after halloween. Rang them up complaining and they said they could not get the item sent sooner because of their suppliers.Sent it back and the label they provided was not accepted at the pay point store. Finally processed a return with an adviser over the phone and had to print off a new label and post it back to very... its a month later and i still haven't… Read Full Review

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“I ordered a Asus transformer book on October as my ten...”

Written on: 04/12/2015 by Barry70 (1 review written)

I ordered a Asus transformer book on October as my ten year old daughters Christmas present, once it arrived we stored it away safely and on the off chance we tried charging in case the battery was low on Christmas day,once we opened it up it didn't even work when I asked for a replacement they point blank refused because I didn't check if they sent me a working item within 28 days do not trust this company with electrical items I should not have had to check a Christmas present worked as I… Read Full Review

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“I have contacted them numerous times via email and...”

Written on: 30/11/2015 by SaraiSutherland (1 review written)

I have contacted them numerous times via email and phone to receive a refund for an item (a block of knives worth £18) which I bought as part of a groupon voucher. This item arrived damaged; a large nasty scratch down the front, and when I reported it, they offered me an insulting reduction of 5%. Yes, a whole 90p off! The packaging it arrived in probably cost more! I decided to return it and when I tried to order a new set, was told it had sold out. I have not yet been given a full refund for… Read Full Review

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“Shocking avoid”

Written on: 26/11/2015 by Woodruff44 (1 review written)

Disgraceful customer service theyve sent me someone elses order and for two weeks ive been trying to resolve this keep getting put on hold then disconnected nice £600 bill for stuff ive not got next step trading standarts DISGUSTING… Read Full Review

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“AWFUL AWFUL NEVER EVER AGAIN!!! NO NOT USE”

Written on: 24/11/2015 by Krystal1972 (1 review written)

Hugely disappointed in Very. The phone team are useless. I've wasted an hour of my life on the phone to them, to be redirected and cut off several times and probably charged an arm and a leg from my mobile phone company. Even now I still don't have the answer to my question. I've decided to email them instead and have to wait A WHOLE 3 DAYS to get a response! Ridiculous! To see so many bad reviews for VERY on this site shows that the company need to wake up and make some massive changes to… Read Full Review

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“T E R R I B L E customer service. Be warned!!!”

Written on: 23/11/2015 by Youngyo364 (1 review written)

We ordered a TV cabinet which arrived on Friday 20th Nov. We opened it, disposed of the packaging and found 33 pieces but no instructions. It is not possible to build without instructions. I rang Very - who are open until 11pm but might as well not bother opening phone lines at all. Twice they took me through the calls to an advisor and twice I explained the issue. Obviously too hard to deal with as they just cut me off. On the third attempt, the lady promised me that the instructions… Read Full Review

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“HORRIBLE!!!”

Written on: 23/11/2015 by MacMillan172 (1 review written)

Ordered a table + 4 chairs on Monday last week, delivery was scheduled for Wednesday. My husband took a day off but the table has not been delivered. After calling Very they advised that the table will be delivered on Friday instead. We received a confirmation email that the delivery has been rescheduled and a customer service agent has confirmed that the item will be delivered 7am - 5pm on Friday. So my husband took another day off and spent the whole day at home waiting for the table. It has… Read Full Review

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“delivery lies”

Written on: 20/11/2015 by clemo64 (1 review written)

absolute garbage given 1 date by email then told another when iten didnt arrive after making sure someone stayed in to sign for it .was then told to read the terms and conditions when I had the gaul to ring and complain by an smart arsed muppet on the phone ! now will have to collect myself as no one will be in if it ever arrives… Read Full Review

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“DO NOT USE!!!”

Written on: 13/11/2015 by 178Carlson (1 review written)

Horrific customer service, Provided faulty electrical item, sent me round in circle saying its not their problem but manufactures. Than got engineer to confirm its faulty. Several collection dates failed to turn up. than when they did they lost my returned faulty item. Now will be charged for it and they only hold records that make sure they don't refund customers… Read Full Review

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“TOTALLY RUBBISH PREFER ISME”

Written on: 11/11/2015 by cayre (1 review written)

you spend ages to speak to someone in order to place an order and they some times drop the phone a few times if you call befor the close .someone laughed at me for asking why my item wasnt delivered and said the department that deals with it has closed, i was in total shock . i was with isme for years before VERY took over its a total nightmare,i will not recommend to anyone… Read Full Review

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