Very Reviews - www.very.co.uk

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“Avoid!!!!!!!!”

Written on: 13/12/2015 by veCantuItalian38 (1 review written)

Please avoid. !!!!!! I bought a washing machine from them it came damaged so I returned to them. They told me that when I get my refund I Need to call them to order the same machine in the same price like it's my job to make customer happy. When I phoned them I was told that I have to pay current price and then they might give me the refund of the difference. Is this a joke???? What is the point? Please avoid!!!!!… Read Full Review

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“Appaling customer service”

Written on: 08/12/2015 by McNeil124 (1 review written)

Bought a note book which had faulty sorftware installed. We have been fobbed off four times as they would not accept this as a reason for a replacement or refund. Every time we phoned we got different information and they kept changing the goal post as to what would qualify for a refund. … Read Full Review

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“Don't Order with them”

Written on: 07/12/2015 by DanikaHunt (1 review written)

Ordered a jumpsuit for halloween, they told me i would get it next day if i ordered with collect plus, it arrived 5 day later... arriving after halloween. Rang them up complaining and they said they could not get the item sent sooner because of their suppliers.Sent it back and the label they provided was not accepted at the pay point store. Finally processed a return with an adviser over the phone and had to print off a new label and post it back to very... its a month later and i still haven't… Read Full Review

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“I ordered a Asus transformer book on October as my ten...”

Written on: 04/12/2015 by Barry70 (1 review written)

I ordered a Asus transformer book on October as my ten year old daughters Christmas present, once it arrived we stored it away safely and on the off chance we tried charging in case the battery was low on Christmas day,once we opened it up it didn't even work when I asked for a replacement they point blank refused because I didn't check if they sent me a working item within 28 days do not trust this company with electrical items I should not have had to check a Christmas present worked as I… Read Full Review

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“I have contacted them numerous times via email and...”

Written on: 30/11/2015 by SaraiSutherland (1 review written)

I have contacted them numerous times via email and phone to receive a refund for an item (a block of knives worth £18) which I bought as part of a groupon voucher. This item arrived damaged; a large nasty scratch down the front, and when I reported it, they offered me an insulting reduction of 5%. Yes, a whole 90p off! The packaging it arrived in probably cost more! I decided to return it and when I tried to order a new set, was told it had sold out. I have not yet been given a full refund for… Read Full Review

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“Shocking avoid”

Written on: 26/11/2015 by Woodruff44 (1 review written)

Disgraceful customer service theyve sent me someone elses order and for two weeks ive been trying to resolve this keep getting put on hold then disconnected nice £600 bill for stuff ive not got next step trading standarts DISGUSTING… Read Full Review

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“AWFUL AWFUL NEVER EVER AGAIN!!! NO NOT USE”

Written on: 24/11/2015 by Krystal1972 (1 review written)

Hugely disappointed in Very. The phone team are useless. I've wasted an hour of my life on the phone to them, to be redirected and cut off several times and probably charged an arm and a leg from my mobile phone company. Even now I still don't have the answer to my question. I've decided to email them instead and have to wait A WHOLE 3 DAYS to get a response! Ridiculous! To see so many bad reviews for VERY on this site shows that the company need to wake up and make some massive changes to… Read Full Review

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“T E R R I B L E customer service. Be warned!!!”

Written on: 23/11/2015 by Youngyo364 (1 review written)

We ordered a TV cabinet which arrived on Friday 20th Nov. We opened it, disposed of the packaging and found 33 pieces but no instructions. It is not possible to build without instructions. I rang Very - who are open until 11pm but might as well not bother opening phone lines at all. Twice they took me through the calls to an advisor and twice I explained the issue. Obviously too hard to deal with as they just cut me off. On the third attempt, the lady promised me that the instructions… Read Full Review

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“HORRIBLE!!!”

Written on: 23/11/2015 by MacMillan172 (1 review written)

Ordered a table + 4 chairs on Monday last week, delivery was scheduled for Wednesday. My husband took a day off but the table has not been delivered. After calling Very they advised that the table will be delivered on Friday instead. We received a confirmation email that the delivery has been rescheduled and a customer service agent has confirmed that the item will be delivered 7am - 5pm on Friday. So my husband took another day off and spent the whole day at home waiting for the table. It has… Read Full Review

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“delivery lies”

Written on: 20/11/2015 by clemo64 (1 review written)

absolute garbage given 1 date by email then told another when iten didnt arrive after making sure someone stayed in to sign for it .was then told to read the terms and conditions when I had the gaul to ring and complain by an smart arsed muppet on the phone ! now will have to collect myself as no one will be in if it ever arrives… Read Full Review

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“DO NOT USE!!!”

Written on: 13/11/2015 by 178Carlson (1 review written)

Horrific customer service, Provided faulty electrical item, sent me round in circle saying its not their problem but manufactures. Than got engineer to confirm its faulty. Several collection dates failed to turn up. than when they did they lost my returned faulty item. Now will be charged for it and they only hold records that make sure they don't refund customers… Read Full Review

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“TOTALLY RUBBISH PREFER ISME”

Written on: 11/11/2015 by cayre (1 review written)

you spend ages to speak to someone in order to place an order and they some times drop the phone a few times if you call befor the close .someone laughed at me for asking why my item wasnt delivered and said the department that deals with it has closed, i was in total shock . i was with isme for years before VERY took over its a total nightmare,i will not recommend to anyone… Read Full Review

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“'Very' rude!!!!AVOID AVOID AVOID ”

Written on: 08/11/2015 by Tango87 (1 review written)

Very is an appalling company! Was a customer for years, tried to return something, phoned up just to innocently enquire why it has been returned to me unfortunately, spoke to the most rudest moronic individual I've ever known, she was such a sarcastic, condescending cow! Wouldn't know what customer service was if it bit them in the arm pit! Didn't get anywhere! What done it for me was when returned two items, received an email and txt stating they received it, checked my account a month later… Read Full Review

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“Interest Rates are Extortionate”

Written on: 02/11/2015 by Carterby122 (1 review written)

Don't be taken in by the buy now pay later because if you don't make the full payment you will be charged an extortionate amount of interest...not worth it...avoid… Read Full Review

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“Be Warned”

Written on: 29/10/2015 by AishaMcLean (1 review written)

Be Warned! The laptop you receive is not the laptop described and the very.co.uk policies are terrible. I received a laptop with 1366×768 and not the 1920x1080 resolution as described twice in the details. Instead of replacing the laptop with the correct one, I have to wait for a refund (in over 2 weeks time!) and then re-order the laptop in the hope they actually send the advertised model (because a week later they still cannot verify it)...I will never be purchasing from Very again. And one… Read Full Review

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“high delivery costs”

Written on: 22/10/2015 by BraylonMedeiros (1 review written)

waiting 15 days for a piece of furniture and still no joy its not on...£19.99 paid for delivery which is extortionate . I will be cancelling my account with this lot...very unprofessional ..avoid… Read Full Review

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“Very Premium rate phone ”

Written on: 18/10/2015 by rabhogg (1 review written)

Paid £600 for laptop from Very. After money transferred from bank to Very and given delivery date. Within seconds am told by Very that my account is no longer live. That my money which they accepted was now in a holding account and I would have to wait 7 days for it to be returned. Was on the phone to their customer services in India for over 2 hours at premium rate, cut off numerous times and having to start again with people I could not understand. Got absolute knowhere. They leave you… Read Full Review

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“Really unhelpful rude customer service”

Written on: 13/10/2015 by rubynoodles37 (1 review written)

I have never had problems with products ordered or delivery times etc but today I found that, for some reason I could no longer pay online or find any account details online. I rang customer services and spoke to a surly woman who was not interested at all and made me feel it was my problem and in fact was so bored so put the phone down on me!! I rang back and spoke to another bored but slightly more helpful woman who informed me that Very had changed the payment system and I wasn't the only… Read Full Review

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“Very Very Poor. Avoid this company.”

Written on: 07/10/2015 by Cwife (4 reviews written)

I was offered a wowcher deal for a £30 Very discount, which I paid wowcher £15 for. I ordered 3 items from Very costing over £90, and the voucher was accepted, showing a £30 credit. When the first two items arrived, they weren't suitable, neither fitted, so I contacted Very to arrange a return. This was arranged and I waited all day for the Yodel courier, who didn't arrive, I complained to Very, and was promised he would be calling the next day, again no courier. After many promises from… Read Full Review

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“DO NOT BOTHER ORDER FROM HERE UNLESS YOU LIKE STRESS ”

Written on: 15/09/2015 by SienaQuinlan394 (1 review written)

Waited four weeks for a wardrobe only to be told when I PHONED UP that they cancelled my account EVEN THOUGH I PAID FULLY FOR THE ITEM oh but apparently they already refunded me even though my bank account is yet to see this imaginary refund im reporting them to the ombudsmen they have good bargains but its because they are MADE UP Save yourself the stress I have been living like a tramp for four weeks with my clothes everywhere and there is no wardrobe coming now i have to order elsewhere… Read Full Review

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