Very Reviews - www.very.co.uk

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“VERY! very poor very slow/long winded&Very Dire CO”

Written on: 04/12/2014 by DDtop (1 review written)

Opened an on-line account normally an easy thing to do! but not with Very! Clicked continue with credit bit as won't finish account till done that Contact Equipeflop @po box! as they can't find your address on system? Well the Postie finds it every day so does every other junk mail clown plus only been built very recently? (1960's)lol. Contacted Customer got someone who said had account since 2002 but they have suspended it to cash only as no orders(well not surprised as never knew anything… Read Full Review

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“Worst customer service ever experienced - Do NOT use Very”

Written on: 01/12/2014 by mr-icy (4 reviews written)

Had an issue with the website in entering our full address to ensure delivery to the correct location so I decided to place an order on the 'phone. Now I can't access any records because the girl recorded my DOB wrongly (all I have is my customer number). Got on the 'phone again and was told they could see my account details and my order and everything I told them tied up with the fact I was the account holder, but as I didn't have a date of birth that tied up with their records they could… Read Full Review

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“dont use this company!!!!”

Written on: 30/11/2014 by sallyee (1 review written)

I ordered an xbox 360. 500gb at a good price. all good so far, received a confirmation email, then a delivery date. (Click and collect). Then on the day I was to collect it, got a text message saying there was going to be a delay, of a 250gb xbox ??? Tracked my order on website only to see they had changed the order from a 500gb to a 250gb which wasn't what I ordered I had not been informed of this by very. I phoned customer service to explain and they said I HAD ordered a 250gb, I told them… Read Full Review

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“Absolutely Appauling”

Written on: 25/11/2014 by andAscot1 (2 reviews written)

From the moment I placed an order for a laptop and was set up a credit account I didn't ask for, through the item arriving in so many different bits and times it was unusable, to the laptop being full of viruses. Then trying to return but the courier not collecting about 5 times in a row, then waiting another two weeks for the money to back in to the credit account I didnt ask for and then when I want the money back i'm told I have to wait another two weeks for a cheque. Worst experience… Read Full Review

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“Horrible customer service and wrong items several times”

Written on: 24/11/2014 by emzy.y (1 review written)

After ordering a cardigan on the very website and told that it would arrive the next day I was very displeased to find that the wrong item had been delivered. I called the customer service line to arrange for a return and to get the right item to be delivered the next day however I had received the incorrect item again. I called the customer service line to fine out that all the lines where down having looked to see if there was any way of contacting them in another way which only lead to… Read Full Review

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“What an absolute fiddle ”

Written on: 17/11/2014 by Lacroix1945 (1 review written)

Ordered an item and it was declined the same day. Called them and they said that they had called my house and someone else had picked up the phone and pretended to be me (despite this not being possible because i live alone), essentially accusing someone who doesn't exist of committing identity fraud and that they had to close the account because of this and that they would send a letter in the post 5 days later. Received the letter 2 weeks later and called them and they couldn't match the… Read Full Review

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“Appalling company”

Written on: 16/11/2014 by Sharpemg431 (1 review written)

Enquired about a product, suddenly it turns up and it's charged to a credit account. We called to tell them about this and they were rude and obnoxious on the phone despite my best efforts to be polite. Repeatedly interrupted and said he had had finished 5 minutes ago and we were wasting his time. Will tell everybody I know about this and I hope you (reader) will be wary of such a fly-by-night dodgy company. the 1 1/2 stars that go with them don't give justice to what an appalling and rude… Read Full Review

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“Appalling customer services”

Written on: 12/11/2014 by Ashlynng415 (1 review written)

I have sent over 20 emails re incorrect charges on my account. For six weeks I have been waiting for a response to my complaint, yet I have only received the same email promising a response within 3 days, several times but never a response. This company do not not care less about customer satisfaction and the term ' customer service excellence team' is a joke. This is the worst customer services I have ever encountered. I would never use this company again and will be telling everyone I know… Read Full Review

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“Dreadful Service - Avoid like the plague”

Written on: 11/11/2014 by Patton363 (1 review written)

Ordered a wardrobe and was given a 6 week delivery date. Happy to wait, but turned up a week early while I wasn't in. Spoke to the service desk three times, but no one rang back with a new date and now I have no idea whwre the wardrobe is, when it will be delivered and I'm afraid to ask for a refund as I've read numerous reviews whwre no refund is received. The service desk cannot help, so I'm now in limbo with no wardrobe and no idea where it is!… Read Full Review

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“Bad customer service”

Written on: 10/11/2014 by JasiahLeblanc78 (1 review written)

I ordered an electrical appliance and was told this isn't in stock and I would have to wait 2 weeks day before it was due to come I had an automated telephone call saying it was cancelled and that it would come a week later ,so I waited in on that day ALLday and no appliance came neither did a phone call telling me it wasn't coming,so I phoned up very a lady on the other end said she would get customer service to find out why it wasn't going to be delivered and she would call me back but I… Read Full Review

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“Not Very good Customer Service - when your delivery...”

Written on: 05/11/2014 by ste01 (1 review written)

I have had an account with Very for a number of years and have bought a number of items from them over that time. I've never had to contact their Customer Service as usually the item has arrived, even if its been a day later, I've had no cause to complain. But my last order has brought to light what a shambles they are. I ordered a product (Mobile Phone) from Very on Friday 24rd October, it gave a projected dated of 30th October. A bit longer than I expected but fine. Later that day I… Read Full Review

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“Rip off”

Written on: 04/11/2014 by LunaPage498 (1 review written)

Make sure you check all your transactions with very as I looked back in mine and found I had been charged 7 times for late payments to which I payed on time every time..... Customer service is shocking, being told a load of lies 8 phone calls late ave managed to receive 4 repayments back into my account, but now have a huge phone bill as each call was over a hour long!!! They are a complete joke and tell you what you want to hear, but don't back up on it!! Am now waiting for a return credit… Read Full Review

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“Worst experience ever!!!”

Written on: 03/11/2014 by Melanie26 (1 review written)

I placed an order and was given a 4 day delivery time which was great, even received an email to confirm this. I then receive another email to say expected delivery was going to be a month and half later???? Phoned up to cancel my order to be told my money wouldn't be back in my account for 6-7 working days, when I complained I was told this would now be 10-14 working days. Asked to speak to a manager but no manager was available. Absolutely no customer service and even had the phone put down… Read Full Review

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“absolute rubish service and custmer service ”

Written on: 30/10/2014 by ooSnow355 (1 review written)

i waited for 4 weeks for a delivery then on the day it was supposed to be deliverded at 5 oclock after I waited in all day I received a txt to say it was not coming then today I waited in all day for another delivery which did not come and received another txt to say it was not coming after I waited in all day. rang up and they are not intrested said it will come when it comes. I would never use them again and I wish I owed them money cos I wouldn't pay them… Read Full Review

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“Laughable sales practice”

Written on: 26/10/2014 by nnWalker158 (1 review written)

I am forced to write from my negative experience with Very.co.uk and want anyone who's making a decision whether to purchase from Very to see how they operate. I bought an item which was on sale for £47, however very sent me a wrong item instead, one which was valued cheaper at £37. Having contacted them to ask whether I can simply keep the wrong item so long as they credit the £10 difference to my account. This would save me the hassle of redelivery and save Very in the expensive delivery… Read Full Review

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“Apalling Customer Service, especially with faulty returns”

Written on: 25/10/2014 by HelenLondon (3 reviews written)

Have used Very for years now, and have to say the last order shown up the company for their appalling customer service, which included not bothering to respond to e-mails forcing the customer to call 0844 numbers, making customers wait in for a 12 hour time slot for a no show courier, to forcing customers to have to fork out the return postage and packaging, generally making returning a faulty item a 4 week experience minimum. If I could give zero stars I would, and after I receive my refund… Read Full Review

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Ddtop's Response to HelenLondon's Review

Written on: 04/12/2014

Hi use 0344 rest of numbers the same but a local call rate on your mobile

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“Apalling Customer Service, especially with faulty returns”

Written on: 25/10/2014 by HelenLondon (3 reviews written)

Have used Very for years now, and have to say the last order shown up the company for their appalling customer service, which included not bothering to respond to e-mails forcing the customer to call 0844 numbers, making customers wait in for a 12 hour time slot for a no show courier, to forcing customers to have to fork out the return postage and packaging, generally making returning a faulty item a 4 week experience minimum. If I could give zero stars I would, and after I receive my refund… Read Full Review

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“Dreadful customer service”

Written on: 17/10/2014

I have bought quite a lot of items from very and spent quite a bit of money with them, but recently had experience of their 'customer care'. I bought a buy now pay later item from them last year, a very expensive item, and had paid most of it off, but unfortunately overlooked when the last payment was due, as a family member had a severe stroke and it was a very traumatic time, where I spent most of the time at the hospital. I realised less than 2 weeks after the final payment due date, and… Read Full Review

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“Unprofessional service ”

Written on: 13/10/2014 by Saffronlynnxx1 (1 review written)

I had a brand new pair of £150 ugg boots from very.co.uk after wearing them for no more that 5 hours a child (who i did not know) kicked a pile of leaves at my feet which had a burst red pen in amongst them. It has left a huge red stain on my shoes. I emailed very to let them know I would not be paying for a pair of boots which have been ruined through no fault of my own to be told I could return them. I was then emailed again 1 day later saying that very had "changed their mine" and I cam no… Read Full Review

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“Did anyone get a copy of credit agreement to sign by post”

Written on: 06/10/2014 by Elj94 (1 review written)

Did anyone get a copy of credit agreement to sign by post… Read Full Review

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Sully987's Response to Elj94's Review

Written on: 12/11/2014

No I never received this

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