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“Poor Quality Products and Diabolical Service”

Written on: 28/06/2014 by frankmabb007 (1 review written)

I bought two solar lights for the garden recently and although they arrived quickly, one did not work at all. After several emails to very's customer services dept. I was promised a collection of both items had been arranged for Friday 27th June. I stayed in all day and the courier failed to show up. I have since emailed Ross Saunderson in Customer Services (who is supposed to have arranged this collection) and the CE0 of the group Shop Direct.Neither has responded and after reading other… Read Full Review

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“Wrong item received”

Written on: 21/06/2014 by 230Myers (1 review written)

Ordered a bike for my sons birthday. They a random girls bike instead!… Read Full Review

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“Stay Well Clear !!!”

Written on: 19/06/2014

This has been the worst online shopping experience I have ever had the misfortune to endure. The order was declined but they never bothered informing me, it was only when I tracked the delivery I found out. The debacle that followed with their customer service department was absolutely infuriating to say the least. I am not going through the whole sorry tale because it winds me up but please AVOID THIS COMPANY AT ALL COSTS. They are a disgrace as a company and all their promises are… Read Full Review

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“Misleading and not willing to help!”

Written on: 18/06/2014 by mrbax81 (1 review written)

Few months ago we bought a sofa at Very. We have chosen to pay nothing for 6 months and then pay off the sofa in full. After first month I checked the account and found that there was missed payment fee added to my account. After contacting the customer service I was told that the buy now pay in six months option wasn't checked - although this was one of the reasons why we went with very. Anyway - I swallowed my pride and paid the fee and after that I set up a direct debit to pay off the rest… Read Full Review

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“Misled into paying for next day delivery.”

Written on: 15/06/2014 by CaelMcCullough (1 review written)

Ordered some items on a Friday and was given the option of paying £3.95 for next day Saturday delivery. My confirmation email also showed this. Items failed to arrive until Monday (Yodel!). I asked Very to refund my delivery charge but they have repeatedly refused saying £3.95 is their standard delivery and next day delivery costs £4.95. How many other people have been fleeced like this? Absolutely appalling attitude from customer service; the response to my initial enquiry told me I might… Read Full Review

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“very one of best compays ive used”

Written on: 11/06/2014 by ashley192014 (1 review written)

i dont get all the bad reviews ive been with very over 12 months oredered over 2000 of items not had one single problem ive had 10% two orders saying me nearly £200 \ cs have always been extremly helpful with every call ive made ,they deliver to my local shop collect + and there orders come very fast pleasure to use very excellent shopping experince… Read Full Review

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“What a JOKE!”

Written on: 09/06/2014 by lisachandler1234 (2 reviews written)

I opened an account with VERY after a friend telling me the clothes on the site where great value. After my first purchase I decided a dress I had ordered was not really for me so I needed to send it back, and so my story begins. I called the customer service line and asked them to arrange my collection, the lady was actually quite helpful and told me to leave it in the porch and it will be gone by the time I get home from work, GREAT! Well I came home from work and my order was still there, I… Read Full Review

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“SHOCKING”

Written on: 08/06/2014 by Mr__Biscuits (1 review written)

Placed an order for a bed with mattress, bed arrived but no mattress, called very to explain, was told they would call back but never did, again i rang again same story, after 5 phone calls and a dozen emails they finally replied saying they would send another mattress but it would show as an order on my account but the charge would be removed when it arrived,, it never arrived but showed as delivered on there track and trace, clearly they delivered to the wrong address as per the first one… Read Full Review

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“Bad company to do Business with!”

Written on: 07/06/2014 by eliteforce1uk (1 review written)

Ordered a patio set in march. There delivery company "Arrow" rang as and confirmed a date for delivery. I took the day off work and got a voice mail at about 12pm. "due to unforeseen circumstances your item will not be delivered" I rang Very, they put me through to Arrow who said they didnt have enough drivers to deliver the item and that someone would ring me back before 8pm (No one rang me back) Next day i rang very, they said the item had gone missing but not to worry and someone would… Read Full Review

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“nightmare!!!!!!”

Written on: 04/06/2014 by loriagnew (1 review written)

Ordered bedroom suite with over bed unit. Delivery date was given so arranged day off work....no delivery that day. They couldnt give explanation as to why not. Another delivery date was given and items arrived. Paid for very to arrange building of units and after the guy arriving 5 hours late made the units up but had damaged the shelf on the overbed unit so he took photos and said a replacement shelf would be sent out. Decided to email customer services explaining how dissapointed i am… Read Full Review

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“poor poor poor please see the email i sent to very.co.uk”

Written on: 29/05/2014

PLEASE FORWARD THIS EMAIL TO YOUR COMPLAINTS DEPARTMENT !!!!!!! Good evening I'm afraid that I have to bore you again with more of a complaint about very's shocking service. Still not had a reply to my original complaint on this email - I had to waste more of my time and phone bill money in calling in to the call centre to get my original complaint resolved. I Managed to speak to a sensible member of staff in your call centre. Yes I was shocked as well !!! She advised that yes I can… Read Full Review

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“Very por customer service”

Written on: 29/05/2014

Bought a laptop from them. needless to say its gone wrong within 5 mths. Very are not interested. We e-mailed them and recieved a reply saying they will give a full refund. phoned to confirm and now they wont entertain us and want to pass us onto toshiba ( who are as much use as chocolate teapot) Very staff are rude and unhelpfull. AVOID THEM AT ALL COSTS!!!… Read Full Review

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“TERRIBLE CUSTOMER SERVICE”

Written on: 29/05/2014 by Jamir418 (1 review written)

I have to say that I agree with most of the reviews on this site, terrible, customer service, so rude, I have just been charged £12.00 extra payment, whilst awaiting delivery of my new card which was late in arriving, I explained this the day before to customer services, However, a £12.00 charge was put onto my account, I am always on time with payments. The customer service team who I spoke to a lady called Marcia, was firm, "no, could not do anything to help". I will never, order from… Read Full Review

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“The Worst Customer Service, EVER!!”

Written on: 28/05/2014 by Bullock478 (1 review written)

Very customer service is the (Very) worst you could ever possibly imagine. Most of the agents are so utterly rude and abrupt. I have been waiting for weeks for a refund of items paid for and collection/delivery of items. I have sent numerous emails, all of which are responded to with bland, abrupt and unsympathetic replies. Now, after enduring many combative calls with them, explaining the situation every time, I'm still waiting for my refund. I am made to feel that I'm interrupting their… Read Full Review

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“First and last experience!”

Written on: 26/05/2014

Tried to return one item; phoned and arranged for Yodel to collect my item on Saturday. I waited in all day (even cancelling evening plans) and they never showed up. Have contacted customer service whose response has just further sealed the coffin on any future business from me. Unempathetic and disinterested. I notice that the agents names are all indian and well this is the trouble when you outsource!!!! 11 emails later and they still haven't resolved it. Hopeless!!… Read Full Review

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“Very co.uk - AVOID”

Written on: 21/05/2014 by AlexCJ (1 review written)

Just a shame I didn't do my homework on this Company before buying. Bought an item - wanted to pay in advance, but they opened a credit account, which I did not ask for or want - when the statement arrived, payment made. Received a further statement a month later with a £12 late payment fee showing - this fee was incorrect, but they are just not interested -- No response to emails. The customer services is a premium rate phone line, so it even costs more money to complain. Avoid dealing with… Read Full Review

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“late delivery”

Written on: 12/05/2014

i ordered a t.v on next day delivery,followed the tracking and really believed it would arrive on time,it didnt turn up, i contacted very who suggested i contacted yodel.,the following day i was told it was out for delivery and told to wait until 9pm,i did,it didnt turn up.,this has now gone to investigation with both very and yodel,i however want to just cancel the tv settle my account of £30 and cancel very fall stop,but they just informed me i can not do this,and when my next statement… Read Full Review

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“Very Bad and Disgusting Delivery Service and Product ”

Written on: 09/05/2014 by Carley339 (1 review written)

Decided to make my first order from very for a TV stand and I completed this order on the Monday. The item was meant to have come on the Tuesday waited all day for the delivery and it did not turn up. So I had to end up calling them myself to ask what is going on and was told it was coming the next day. I received my TV stand the next day and assembled it to notice that the glass was cracked inside and thought it was not a big deal to return as it was none returnable. But a few days later to… Read Full Review

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“Total Satisfaction!!!”

Written on: 08/05/2014 by Axel1972 (4 reviews written)

Who are the people who give bad reviews to Very and the rest of the group? I start to believe this is staged, a kind of attack. I was accepted for my account in seconds. Placed my order. Had total tracking on everything happening with my item up to the point the driver called me 60 min before he come to my door. The item, perfect. The price Great, the Service beyond any expectation. I dont know what specific issues people have and nag, personally I was extremely happy with Very and I will… Read Full Review

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“VERY VERY VERY BAD SERVICE”

Written on: 08/05/2014 by AverilSayle (1 review written)

I placed my (first)order with very.co.uk and was quite impressed initially, because I forgot to include the code number for a first purchase discount, when I emailed my order. I rang direct and spoke to a very helpful man, who arranged for the discount to be given and it was done and showing on my account very quickly BUT THAT IS WHERE MY INITIAL IMPRESSION FINISHED I was assured by their website, TV adverts and staff member that I could expect next day delivery by 8pm NO DELIVERY WAS MADE… Read Full Review

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