Very Reviews - www.very.co.uk

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“Disgraceful customer service...”

Written on: 21/01/2016 by 339Phillips (1 review written)

I received a text from Very on 23/11/15 offering a 10% cashback on any electrical item place on buy now pay later (BNPL) with them. I did place an order that same evening for a PS4 and accessories on a 12 month BNPL. Fast forward to when I receive my statement in December and I discover that my BNPL has been removed. I immediately contact customer services to which nobody understands my grievance so therefore my complaint is pushed around different customer service representatives. I have… Read Full Review

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Ashbates's Comment

Written on: 24/05/2016

I had similar problem. Customer services are a complete joke! Good luck with your claim

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“Disgraceful customer service...”

Written on: 21/01/2016 by 339Phillips (1 review written)

I received a text from Very on 23/11/15 offering a 10% cashback on any electrical item place on buy now pay later (BNPL) with them. I did place an order that same evening for a PS4 and accessories on a 12 month BNPL. Fast forward to when I receive my statement in December and I discover that my BNPL has been removed. I immediately contact customer services to which nobody understands my grievance so therefore my complaint is pushed around different customer service representatives. I have… Read Full Review

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“Illegally stating 28 days to return items”

Written on: 20/01/2016 by lgfarrell (7 reviews written)

All the returns information on their website refers to the outdated sale of goods act 1979. The consumer rights act has been in force for purchases since 1st October 2015. You legally have 30 days to return any item you aren't happy with not 28. There are many other things within this act that I hope may help people fight this awful company. If an item breaks they promise to get someone to call. 11 days later I've given up on getting a repair. They're getting it back as repair is obviously not… Read Full Review

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“Unprofessional”

Written on: 19/01/2016 by DontUseVery (1 review written)

I purchased a Xbox 1 and Call of duty game for my niece and for reasons unrelated to this I had to return it. I packaged up the console and game in the original box and organised the return. It was collected and a few days later I receive a TXT from very confirming it was received and then after a few days my account was credited, All good...well no, because very decided to then remove the game and after 2 weeks return the item saying it was incomplete. For 5 weeks I have been disputing this to… Read Full Review

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“Terrible customer service! ”

Written on: 14/01/2016 by Danielaw66 (1 review written)

Lots of problems with this place! I ordered a turntable for my boyfriends birthday. Firstly it arrived broken and after great difficulty finding a contact number, a long wait and expensive call, I received £10 towards the £22 part I decided to replace myself (for speed as it would have taken 2 weeks to get a new one). So total cost to me was now £80. After fixing and realising the sound quality was very poor, I returned as per instructions and awaited my money. A week later the turntable… Read Full Review

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“Avoid at all costs l really wish l had”

Written on: 14/01/2016 by nqMattingly196 (1 review written)

In my honest opinion this has been the most stressful experience! Hours chasing very for an order that should of being delivered only to tell me on another promised day of delivery it was out of stock after l rang to see where it was so they had to cancel the order but never contacted me to inform me! Promised refunds everyday after spending an accumulation of hours on the phone! Only then to tell me it was always in stock they do not know why we did not have the jukebox!!! The next excuse… Read Full Review

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“Truly awful company”

Written on: 13/01/2016 by wazman104 (1 review written)

Worst customer service in history and criminal interest rates… Read Full Review

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“Horrible!”

Written on: 09/01/2016 by nyMcIntosh304 (1 review written)

Very sells broken stuff and they are not helpful at all. I had to pay for the broken phone they sent me. Will never buy anything from Very from now on! Very disappointed. Do not even deserve one star! And also Very controls the feedback they receive on their products… Read Full Review

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“SHAMBLES Please avoid”

Written on: 02/01/2016 by Glass315 (1 review written)

Returns policy is a sham,Rang them four times only to get palmed off every time.they dont care when they've had your money.Still waiting for refund so frustrating please avoid this company… Read Full Review

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“Poor commutation ”

Written on: 28/12/2015 by tlReeves248 (1 review written)

I had ordered a Christmas present for my mother on the 29th of November. I was told it would be delivered by the 26th of December, anyway the day arrived and I still hadn't recieved my delivery so i decided to track my order only to discover that it was out of stock. I then had to spend my time chasing a refund that I had not been told had already been given to me. They also hadn't told me that my delivery was out of stock and I wasn't able to receive it, appalling communication and awful… Read Full Review

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“No stars have spoilt our Christmas”

Written on: 22/12/2015 by OldBob15 (1 review written)

Have been deceived and lied to by this company and the day bed for our Christmas guests was never delivered. Ordered on 27th November on Available for 48 Hour delivery by Christmas we had been given so many delivery dates which never happened we cancelled the order on 23rd December so no bed for guests. The phone calls go to South Africa where they are rude lying, hang up, and are unbelievably unhelpful. And we made dozens of calls. I cant say more without resorting to expletives they must be… Read Full Review

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“Returns Nightmare”

Written on: 22/12/2015 by 127McNeil (1 review written)

Quick delivery, arrived the next day. Fantastic! Not so fantastic as it was the wrong product! When organizing the return, they would not send the correct product until the wrong one was returned and then they will send out the right product, all in all would take 7-14 days to get the right product, Christmas passed and Christmas ruined and one unhappy girlfriend with an awful pair of wrong shoes. They obviously have 'special' people in the warehouse packing the products… Read Full Review

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“WARNING very do not adher to traiding standards keep away.”

Written on: 17/12/2015 by Andersen383 (1 review written)

This company has an atrocious attitude towards its customers. I ordered a washer dryer with a service agreement. The machine was delivered and installed by the engineer Very organised. My wife realised later that the machine was not as described on the ad so she contacted Very who told her that it was a mistake on their part, however as the machine had been installed it could not be returned plus the service agreement they are paying for was invalid as it wasn't for the right machine. Very… Read Full Review

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“returns label”

Written on: 17/12/2015 by Carliev44 (1 review written)

orderd item in nov 2015 needed to send back returns label in parcel torn phoned 16 nov and i am still waiting 6 phone calls and still no label shocking service for such a simple thing iam sending in my phone calls as its will have cost a fortune… Read Full Review

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“Shocking experience!”

Written on: 16/12/2015 by 381Knight (1 review written)

Shocking experience! Faulty item and that was the best part!! When you finally get through to rude customer care staff who have put the phone down several times or are just not that interested in fixing your problem! You then wait Weeks and weeks to get a refund! ...ive advised my family friends to not shop with very i would be embarrassed to be linke to this shocking 'online shopping site'!!!… Read Full Review

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“Avoid!!!!!!!!”

Written on: 13/12/2015 by veCantuItalian38 (1 review written)

Please avoid. !!!!!! I bought a washing machine from them it came damaged so I returned to them. They told me that when I get my refund I Need to call them to order the same machine in the same price like it's my job to make customer happy. When I phoned them I was told that I have to pay current price and then they might give me the refund of the difference. Is this a joke???? What is the point? Please avoid!!!!!… Read Full Review

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“Appaling customer service”

Written on: 08/12/2015 by McNeil124 (1 review written)

Bought a note book which had faulty sorftware installed. We have been fobbed off four times as they would not accept this as a reason for a replacement or refund. Every time we phoned we got different information and they kept changing the goal post as to what would qualify for a refund. … Read Full Review

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“Don't Order with them”

Written on: 07/12/2015 by DanikaHunt (1 review written)

Ordered a jumpsuit for halloween, they told me i would get it next day if i ordered with collect plus, it arrived 5 day later... arriving after halloween. Rang them up complaining and they said they could not get the item sent sooner because of their suppliers.Sent it back and the label they provided was not accepted at the pay point store. Finally processed a return with an adviser over the phone and had to print off a new label and post it back to very... its a month later and i still haven't… Read Full Review

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“I ordered a Asus transformer book on October as my ten...”

Written on: 04/12/2015 by Barry70 (1 review written)

I ordered a Asus transformer book on October as my ten year old daughters Christmas present, once it arrived we stored it away safely and on the off chance we tried charging in case the battery was low on Christmas day,once we opened it up it didn't even work when I asked for a replacement they point blank refused because I didn't check if they sent me a working item within 28 days do not trust this company with electrical items I should not have had to check a Christmas present worked as I… Read Full Review

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“I have contacted them numerous times via email and...”

Written on: 30/11/2015 by SaraiSutherland (1 review written)

I have contacted them numerous times via email and phone to receive a refund for an item (a block of knives worth £18) which I bought as part of a groupon voucher. This item arrived damaged; a large nasty scratch down the front, and when I reported it, they offered me an insulting reduction of 5%. Yes, a whole 90p off! The packaging it arrived in probably cost more! I decided to return it and when I tried to order a new set, was told it had sold out. I have not yet been given a full refund for… Read Full Review

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