Very Reviews - www.very.co.uk

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“Bad company to do Business with!”

Written on: 07/06/2014 by eliteforce1uk (1 review written)

Ordered a patio set in march. There delivery company "Arrow" rang as and confirmed a date for delivery. I took the day off work and got a voice mail at about 12pm. "due to unforeseen circumstances your item will not be delivered" I rang Very, they put me through to Arrow who said they didnt have enough drivers to deliver the item and that someone would ring me back before 8pm (No one rang me back) Next day i rang very, they said the item had gone missing but not to worry and someone would… Read Full Review

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“nightmare!!!!!!”

Written on: 04/06/2014 by loriagnew (1 review written)

Ordered bedroom suite with over bed unit. Delivery date was given so arranged day off work....no delivery that day. They couldnt give explanation as to why not. Another delivery date was given and items arrived. Paid for very to arrange building of units and after the guy arriving 5 hours late made the units up but had damaged the shelf on the overbed unit so he took photos and said a replacement shelf would be sent out. Decided to email customer services explaining how dissapointed i am… Read Full Review

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“poor poor poor please see the email i sent to very.co.uk”

Written on: 29/05/2014

PLEASE FORWARD THIS EMAIL TO YOUR COMPLAINTS DEPARTMENT !!!!!!! Good evening I'm afraid that I have to bore you again with more of a complaint about very's shocking service. Still not had a reply to my original complaint on this email - I had to waste more of my time and phone bill money in calling in to the call centre to get my original complaint resolved. I Managed to speak to a sensible member of staff in your call centre. Yes I was shocked as well !!! She advised that yes I can… Read Full Review

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“Very por customer service”

Written on: 29/05/2014

Bought a laptop from them. needless to say its gone wrong within 5 mths. Very are not interested. We e-mailed them and recieved a reply saying they will give a full refund. phoned to confirm and now they wont entertain us and want to pass us onto toshiba ( who are as much use as chocolate teapot) Very staff are rude and unhelpfull. AVOID THEM AT ALL COSTS!!!… Read Full Review

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“TERRIBLE CUSTOMER SERVICE”

Written on: 29/05/2014 by Jamir418 (1 review written)

I have to say that I agree with most of the reviews on this site, terrible, customer service, so rude, I have just been charged £12.00 extra payment, whilst awaiting delivery of my new card which was late in arriving, I explained this the day before to customer services, However, a £12.00 charge was put onto my account, I am always on time with payments. The customer service team who I spoke to a lady called Marcia, was firm, "no, could not do anything to help". I will never, order from… Read Full Review

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“The Worst Customer Service, EVER!!”

Written on: 28/05/2014 by Bullock478 (1 review written)

Very customer service is the (Very) worst you could ever possibly imagine. Most of the agents are so utterly rude and abrupt. I have been waiting for weeks for a refund of items paid for and collection/delivery of items. I have sent numerous emails, all of which are responded to with bland, abrupt and unsympathetic replies. Now, after enduring many combative calls with them, explaining the situation every time, I'm still waiting for my refund. I am made to feel that I'm interrupting their… Read Full Review

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“First and last experience!”

Written on: 26/05/2014

Tried to return one item; phoned and arranged for Yodel to collect my item on Saturday. I waited in all day (even cancelling evening plans) and they never showed up. Have contacted customer service whose response has just further sealed the coffin on any future business from me. Unempathetic and disinterested. I notice that the agents names are all indian and well this is the trouble when you outsource!!!! 11 emails later and they still haven't resolved it. Hopeless!!… Read Full Review

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“Very co.uk - AVOID”

Written on: 21/05/2014 by AlexCJ (1 review written)

Just a shame I didn't do my homework on this Company before buying. Bought an item - wanted to pay in advance, but they opened a credit account, which I did not ask for or want - when the statement arrived, payment made. Received a further statement a month later with a £12 late payment fee showing - this fee was incorrect, but they are just not interested -- No response to emails. The customer services is a premium rate phone line, so it even costs more money to complain. Avoid dealing with… Read Full Review

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“late delivery”

Written on: 12/05/2014

i ordered a t.v on next day delivery,followed the tracking and really believed it would arrive on time,it didnt turn up, i contacted very who suggested i contacted yodel.,the following day i was told it was out for delivery and told to wait until 9pm,i did,it didnt turn up.,this has now gone to investigation with both very and yodel,i however want to just cancel the tv settle my account of £30 and cancel very fall stop,but they just informed me i can not do this,and when my next statement… Read Full Review

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“Very Bad and Disgusting Delivery Service and Product ”

Written on: 09/05/2014 by Carley339 (1 review written)

Decided to make my first order from very for a TV stand and I completed this order on the Monday. The item was meant to have come on the Tuesday waited all day for the delivery and it did not turn up. So I had to end up calling them myself to ask what is going on and was told it was coming the next day. I received my TV stand the next day and assembled it to notice that the glass was cracked inside and thought it was not a big deal to return as it was none returnable. But a few days later to… Read Full Review

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“Total Satisfaction!!!”

Written on: 08/05/2014 by Axel1972 (4 reviews written)

Who are the people who give bad reviews to Very and the rest of the group? I start to believe this is staged, a kind of attack. I was accepted for my account in seconds. Placed my order. Had total tracking on everything happening with my item up to the point the driver called me 60 min before he come to my door. The item, perfect. The price Great, the Service beyond any expectation. I dont know what specific issues people have and nag, personally I was extremely happy with Very and I will… Read Full Review

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“VERY VERY VERY BAD SERVICE”

Written on: 08/05/2014 by AverilSayle (1 review written)

I placed my (first)order with very.co.uk and was quite impressed initially, because I forgot to include the code number for a first purchase discount, when I emailed my order. I rang direct and spoke to a very helpful man, who arranged for the discount to be given and it was done and showing on my account very quickly BUT THAT IS WHERE MY INITIAL IMPRESSION FINISHED I was assured by their website, TV adverts and staff member that I could expect next day delivery by 8pm NO DELIVERY WAS MADE… Read Full Review

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“Sucks avoid this company”

Written on: 03/05/2014 by Roninf440 (1 review written)

Poor service, ridiculous fees… Read Full Review

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“gave credit account then taken it away!!! ”

Written on: 23/04/2014 by sandrasmoite (1 review written)

TRIED TO OPEN an account to be told yes here is a 600.00 credit limit, so i ordered the kids some clothes and the total came to 250.00 that i had spent, received a parcel with half the stuff then checked account to see where other stuff was, to my amazement it said account credit limit was 0.00 and avail to spend was not 350.00 as it should have been but -250.00 they had only decided to take my credit limit away!!! no email no phone call no nothing to explain why, anyway the day after that the… Read Full Review

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“Worst customer service ever!”

Written on: 18/04/2014

Products arrived late and damaged, when we tried to get them to replace they said their systems don't allow this and we have to send back and re-order and pay again! Still waiting for product 2 months after initial order… Read Full Review

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“Do not order from very ”

Written on: 10/04/2014 by Vickyxx (1 review written)

Poor service, delivery & customer service horrendous. I had a cross trainer delivered 3 days late & damaged, they couldn't arrange a replacement so had to order again replacement damaged. I received an allowance to keep it £3.20 !! Because it was cosmetic and I couldn't be bothered with the hassle. !! Stupidly ordered an expensive dress arrived ripped with make up on stinking of perfume. The customer service is poor the company on a whole is poor !! again my own fault ordered a replacement… Read Full Review

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“Shocking customer service”

Written on: 10/04/2014 by LTarrant (1 review written)

I ordered bunk beds in January.. the only way to keep up with what was happening was to log into their website as there was never any contact. The delivery date changed every week. I finally got a call in April with a delivery date, I waited in all day...no beds. Called them and they said the item was no longer in stock and I would have to re-order!. When I expressed my displeasure I was told "I'm sorry you feel like that" and hung up! Avoid this company like the plague!!… Read Full Review

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“awful”

Written on: 08/04/2014 by becca_chl (1 review written)

I have been trying to sort an account problem since november 2013 ive rang and rang been told people would contact me but no one ever did. They gave me false account information they now say im in arrears but never missed a payment and always paid my buy now pay laters. Now gone through customer excellence but there the same they never get back in touch and not once answeres one of my concerns. Awfull company… Read Full Review

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“Great Site”

Written on: 04/04/2014 by Natalym350 (1 review written)

Ordered quite a few items over the past 3 years. Have always received the correct item, on time and for the same price if not cheaper than the shops. I'm sad to see all these bad reviews...defiantly not my experience… Read Full Review

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“No customer service ”

Written on: 01/04/2014 by Moser96 (1 review written)

I have used very a number of times and never once had a problem until recently, i ordered for a washing machine the delivery came but the installation and removal of old machine was missing, when talking to customer service i spoke to a rather rude lady would could not be bothered to consider that i am pregnant so would not have missed these off that order, that's why i ordered it because i could select and pay for the additional services, its not my fault the website has taken that off my… Read Full Review

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