written by Dinadoll11 on 19/01/2024
I received a faulty Vax carpet shampooer and it was returned back via Yodel on the 22/12/23 and within a few days I was receiving alarming emails and texts saying saying as item had not been received so initial credit to my account was being removed, luckily I did have documentary proof. I have contacted Very poor customer services four times,each time being told my refund for £302.99p would be in my bank account in three to seven working days. SO far Zilch! Today I have been told yet again my refund has gone through and will be anything from three to five working days to ten working days depending on my bank. Well we'll see... Flying pigs springs to mind! It looks likely I'll be contacting legal assistance to pursue my £££! Don't use this Company, steer well clear!!!
written by Harleyw236 on 21/12/2023
I returned an item 6 weeks ago and I've yet to be refunded for the item. I've called on 5 occasions and been told it'll be 14 days, we've raised a complaint for you, a cheques being dispatched. None of this has happened. They just get me off the phone and do nothing. It's disgusting customer service. It was a £750 order and I returned a £37 tracksuit! Its ridiculous.
written by Bentonyh143 on 19/12/2023
I returned I item on 27.11.2023 tracked through the post office. I checked my tracking number which stated very had received my return on 29.11.2023. I waited for a refund which didn’t happen. On 6.12.223 I contacted very to ask about my refund. I was told the issue would be raised and a refund would arrive within 14 days. I contacted very customer service again after 14 days. I was told it would have to be raised as a missing item. That’s not my problem, I have proof of purchase which is tracked. WHEN WILL I GET A REFUND. WHAT DOES IT TAKE
written by JJ3dis on 20/11/2023
i have arranged to have a faulty item collected 4 times and no one ever comes to collect -
written by Amyconway2904 on 12/10/2023
Appalling customer service. Received my parcel to find everything but the actual items to be correct. I called to ask for them to send out what I ordered (needed!) To be told they wouldn't send my order until I had returned these items and they'd processed and refunded me. Their mistake, they should correct it while I send this back.
written by Andicoul on 10/10/2023
I purchased 2 sofas from Very and the delivery drivers just put them in the lounge and left leaving me to unpack & get rid of the packaging. I opened 1 of the sofas and was very happy but left the other 1 until later in the day. I didn’t notice any damage as such just at the bottom of the sofa where the staples had come away. Didn’t think much about it as it was going against a wall. A few weeks later I moved the sofa and noticed the back had caved in. I called Very as soon as I noticed. They sent an engineer round who basically lied about me. 1-he didn’t believe that the drivers just delivered the sofas & left them- I don’t know how he came to this conclusion as he wasn’t there. But when he unzipped the back & got the legs out he didn’t notice the surprise on my face. Surely if the driver had unpacked the sofas they would have got the legs out. 2-He claimed there were no marks where I said the sofa had been - there is still a feint line there 3- he doesn’t believe it is a manufacturing fault or a driver fault. The wood is actually broken at the bottom. As this is an online purchase, the you have 6 months to report any damage as is the online purchase trading act you are allowed for a refund or repair within 6 months of receiving the goods which over rules Very’s Terms and Conditions
written by Mariela463 on 27/09/2023
Ordered FC 24 for the Xbox. We ordered the ultimate edition so my son could get early access at a cost of an extra £30 making it £100. It’s a digital download so all we needed was the code. 6 days later and over 10 calls with customer service we hadn’t received the code. They have 5 different reasons why. We did not believe any of them. We then received an email this morning cancelling the order saying they can’t fullfill the order. So I went on their website and they are still selling it saying over 100 bought in the last 48 hours. We will be contacting trading standards about this as this is false advertising and misleading. We went in to CD keys ordered it and 10 minutes later we had the code. Do not buy anything from Very as the way the mislead customers is disgusting and it should not be allowed
written by Chelseagirl169 on 07/06/2023
Absolutely terrible no customer service it’s just terrible I am shocked at how hard it has been to speak to someone, I’ve tried for over a week and one lady said I didn’t exist ?? Ok so what about all the money I owe u, well that call didn’t end well. Trying to set up direct debit …doesn’t recognise my Lloyds BA ???? really ….yes really says not enough numbers ???????????? Please I’m done I’m paying u off and will never shop with u again. Absolute nightmare I did like my items I just don’t like u
written by Rhysr93 on 25/04/2023
Where do I start!!! I ordered a garden bench. Given 4 different delivery dates. None kept 2 of which I took time off work for. Then tracking suddenly said delivered??? Guess what no bench. I have made 6 calls to Customer Services, 2 over 30 mins long. No avail. Put a review on trustpilot and an advisor apologised said he would send me a private message. No message! I have now been charged for this bench I have not received. I am appalled by the service. I have been a large acct holder for years. I will be closing my acct and taking this to the small claims court. You do not deserve to be in business.
written by Barebutt-Biker on 10/04/2023
I used Very for the first time to purchase an Insta 360 X 3, a very easy site to navigate and find what I wanted, they had a BNPL option so nothing to pay for 12 months, Delivery was next day. I will be using Very again, and would recommend to family and friends.
written by Davidi1965 on 03/04/2023
Bunch of sham. Accepted my order after being accepted for the BNPL credit, and next day cancelled my order with no notification as per their own T&C's. No reason my credit application should have been cancelled or rejected, and no mention anywhere in their T&C's that the credit offer is not a firm acceptance. My credit rating is impeccable, and I earn more than enough. I have never been refused credit in my life, least of all for the measly sum of £700! I shall be contacting the financial ombudsman regarding this company and their dodgy practices.
written by DoraJ22 on 12/02/2023
I purchased the Savannah fabric sofa bed on the 6th of February and paid additional fee to receive this the next day. It was delivered promptly, which I was pleased about. The sofa arrived without the two side parts: the sofa has no arms and the metal connectors are visible, which makes the sofa unusable. I telephoned Very’s customer service as soon as I unpacked to sofa hoping for a resolution. I was told that as they have no parts available and that I would need to send the item back and await for a refund which takes up to 14 days. I don’t want to go through the return of the sofa, then having to wait for my money (up to 14 days) until I have enough funds to order another sofa, which then I will have to unpack and set up again, on my own, as a single person. It is not my problem that the sofa was sent with missing parts. Therefore, I should not be the one suffering for it. Very should be making arrangements as this has been a cause of major stress already. I understand that mistakes happen, but they should be corrected and the customer should not be losing out when it is the company’s fault. It is quite disgusting that they are not bending backwards to actually get the parts to me as they have sent a completely unusable item. I will be posting this review everywhere and will look into escalating this matter further.
written by Hcatling on 30/01/2023
I bought a garden set, £700, it collapsed 3 months later, very refused to repair or replace, I got an independent review still they refused, I involved the ombudsman he agreed with me and the joiners report, item is faulty, still they refused, so now it is going to a higher ombudsman to make a decision, if still no , I will take them to the small claims court, Never ever buy anything from these people, they really are disgusting
written by PabloCantrell405 on 01/01/2023
Was promised 10 avios points per pound spent as a new customer, received 1 avios point per pound. We all need to make a living, but this was a waste of time and, worse, wrong and disrespectful.
written by Pope358 on 30/12/2022
Terrible experience with Very. Ordered an item which apparently got delivered to me 2 weeks ago, I constantly tried to explain I never received it and they decided to start an investigation. Well, to our surprise item magically appeared in their warehouse. There was NO delivery attempts. They said they can not arrange to send the item back out to me and they will refund the money after 5 days. Also i have been advised that i have to repurchase the item which is now out of stock. When i asked to talk to a manager, the advisor said no manager is available. Utterly disgusted!!
written by annefoord on 20/12/2022
I ordered a pair of women's trainers in the black Friday sale. Today the order arrived containing a pair of men's loafers. Information on the website instructed me to return the incorrect item and reorder the trainers. When I did this I discovered they are now priced at £90 instead of the £63 I paid for them. I have tried to call the customer service number three times but each time have been cut off before speaking to a human being. There appears to be no way of emailing. Very unimpressed. Edit - Very have now responded saying they will honour the original price but I have to re-order the trainers at the full price and then they will issue a refund. Edit - Second pair of trainers have arrived, they have not honoured the refund promised. I will never order from them again.
written by 465Keith on 09/11/2022
I was watching an advert and I was listening because I’m watching I’m a celebrity and it told me to shut up how rude
written by ciParks96 on 23/10/2022
0 stars!! I received an email on the 18th October stating my parcel had been delivered and was ready to collect. I then received another message on the 20th October reminding that my parcel was ready to collect. I went to collect my item on the 21st October and was told by a worker at the Texaco garage that my parcel was not there and it had not been delivered. After spending 40 minutes in the Texaco garage and then 1 hour on a Web chat with yodel and then another hour on the phone with Very I was told my parcel had been delivered and it had been signed for by a employee of the garage on the morning of the 18th at 9:21 and that the package was not with Yodel. I was advised to wait 2 days to see if my parcel would arrive even though all claimed they did not have my parcel. After spending half of my only day off chasing a watch I had brought a week in advance because it was a gift, I was still without a present, less petrol and less time and empty handed and embarrassed. I then received an email on 22nd October, 1 from very and 1 from yodel stating that my parcel had now been delivered to the garage and was ready to collect. The code given was the exact same code emailed to me on 18th October. Yodel nor Very have even given me an explanation as to why my parcel was not at the Texaco garage when I went to collect on the 21st even though i received 2 messages stating it had been delivered and may be collected, along with no explanation as to why if it had been delivered on the 18th like I was told, was it only delivered on the 22nd October. The customer service throughout was disgusting..the Texaco employee was rude and uninterested..Yodel only offer a Web chat and both yodel employees I spoke with offered no help other than to advise that my parcel had been delivered and to wait so they can speak with the depot team in 48 hours (I kept a screen shot of the whole chat), Very did give more information..that my parcel had been delivered and singed for providing me with a time and name however, they could only advise to wait 2 days as the parcel may still arrive (remember according to Very & Yodel its already been delivered). As a customer, the lack of customer service provided to me was shocking! There was no empathy, long waiting times, having to repeat myself when passed to a new employee, Yodels ridiculous live Web chat, no acknowledgement as to the inconvenience this all caused me not to mention the embarrassment of not having the present I had promised. Although I was assured that I would receive a telephone call, no one from either company (Very & Yodel) have called me back as promised. I will not be purchasing anything from Very that involves Yodel ever again and my loyalty as a Very customer is now in question!!!
written by Danm2909 on 19/07/2022
The new advert promotes bullying! Because a child wears something different to another child it doesn’t mean they should be pushed from the back seat of a bus!!! What an absolute joke whatever idiot thought it would be a good idea to even broadcast it never mind create it should be punished! Bullying is unacceptable!!!
Written on: 31/07/2022
My thought exactly! This idiotic advert promotes bullying. How can we expect our kids to behave appropriately, if the adults can even get it right?
Whatever ignorant buffoon (probably still in nappies) created this car crash of an advert, is obviously more interested in how cool he perceives it to be, rather than the message it screams (bullying is ok!) What has happened to the regulation of TV adverts and does anyone even care anymore?
Written on: 27/07/2022
Should be banned! How ridiculous is it to glorify bullying by school children. Someone needs sacking.
Written on: 22/07/2022
I agree...wrong shows you have to accept bullying...GET UP OFF MY SEAT...we know its reality...but don't promote its acceptability using children on tv.
written by crazzydriver on 16/05/2022
Try to purchase an Item for a couple of days. make my account on very and buy an item. I have paid the total amount and received no confirmation from them, that I have ordered my Item. when I check on their website my order has been declined for no reason. Try to call customer service and their excuse was your credit check didn't go through. what the hell is that excuse for and if someone paying a total amount to purchase D3500 Nikon which is £543 why the hell they are putting the customer through checks. Ridiculous service, not the first time they have done. Highly recommended DO NOT BUY FROM THERE.
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As rated by our community of reviewers
Tesslynne's Response to Danm2909's Review
Written on: 20/07/2022
Totally agree, the first time I saw it, I said that is promoting bullying