Very www.very.co.uk

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Very www.very.co.uk
★☆☆☆☆
1.3
7.0% of users recommend this
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Latest Reviews

“Where's my refund? ”

★☆☆☆☆

written by Dinadoll11 on 19/01/2024

I received a faulty Vax carpet shampooer and it was returned back via Yodel on the 22/12/23 and within a few days I was receiving alarming emails and texts saying saying as item had not been received so initial credit to my account was being removed, luckily I did have documentary proof. I have contacted Very poor customer services four times,each time being told my refund for £302.99p would be in my bank account in three to seven working days. SO far Zilch! Today I have been told yet again my refund has gone through and will be anything from three to five working days to ten working days depending on my bank. Well we'll see... Flying pigs springs to mind! It looks likely I'll be contacting legal assistance to pursue my £££! Don't use this Company, steer well clear!!!

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“Poor service. Owe me money. ”

★☆☆☆☆

written by Harleyw236 on 21/12/2023

I returned an item 6 weeks ago and I've yet to be refunded for the item. I've called on 5 occasions and been told it'll be 14 days, we've raised a complaint for you, a cheques being dispatched. None of this has happened. They just get me off the phone and do nothing. It's disgusting customer service. It was a £750 order and I returned a £37 tracksuit! Its ridiculous.

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“MAJOR PROBLEMS GETTING A REFUND. ”

★☆☆☆☆

written by Bentonyh143 on 19/12/2023

I returned I item on 27.11.2023 tracked through the post office. I checked my tracking number which stated very had received my return on 29.11.2023. I waited for a refund which didn’t happen. On 6.12.223 I contacted very to ask about my refund. I was told the issue would be raised and a refund would arrive within 14 days. I contacted very customer service again after 14 days. I was told it would have to be raised as a missing item. That’s not my problem, I have proof of purchase which is tracked. WHEN WILL I GET A REFUND. WHAT DOES IT TAKE

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“Dreadful customer service ”

★☆☆☆☆

written by JJ3dis on 20/11/2023

i have arranged to have a faulty item collected 4 times and no one ever comes to collect -

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“Awful ”

★☆☆☆☆

written by Amyconway2904 on 12/10/2023

Appalling customer service. Received my parcel to find everything but the actual items to be correct. I called to ask for them to send out what I ordered (needed!) To be told they wouldn't send my order until I had returned these items and they'd processed and refunded me. Their mistake, they should correct it while I send this back.

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“Terrible Customer Service”

★☆☆☆☆

written by Andicoul on 10/10/2023

I purchased 2 sofas from Very and the delivery drivers just put them in the lounge and left leaving me to unpack & get rid of the packaging. I opened 1 of the sofas and was very happy but left the other 1 until later in the day. I didn’t notice any damage as such just at the bottom of the sofa where the staples had come away. Didn’t think much about it as it was going against a wall. A few weeks later I moved the sofa and noticed the back had caved in. I called Very as soon as I noticed. They sent an engineer round who basically lied about me. 1-he didn’t believe that the drivers just delivered the sofas & left them- I don’t know how he came to this conclusion as he wasn’t there. But when he unzipped the back & got the legs out he didn’t notice the surprise on my face. Surely if the driver had unpacked the sofas they would have got the legs out. 2-He claimed there were no marks where I said the sofa had been - there is still a feint line there 3- he doesn’t believe it is a manufacturing fault or a driver fault. The wood is actually broken at the bottom. As this is an online purchase, the you have 6 months to report any damage as is the online purchase trading act you are allowed for a refund or repair within 6 months of receiving the goods which over rules Very’s Terms and Conditions

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“Do noy buy from Very”

★☆☆☆☆

written by Mariela463 on 27/09/2023

Ordered FC 24 for the Xbox. We ordered the ultimate edition so my son could get early access at a cost of an extra £30 making it £100. It’s a digital download so all we needed was the code. 6 days later and over 10 calls with customer service we hadn’t received the code. They have 5 different reasons why. We did not believe any of them. We then received an email this morning cancelling the order saying they can’t fullfill the order. So I went on their website and they are still selling it saying over 100 bought in the last 48 hours. We will be contacting trading standards about this as this is false advertising and misleading. We went in to CD keys ordered it and 10 minutes later we had the code. Do not buy anything from Very as the way the mislead customers is disgusting and it should not be allowed

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“Soon as I’ve paid what I owe I will never shop again ”

★☆☆☆☆

written by Chelseagirl169 on 07/06/2023

Absolutely terrible no customer service it’s just terrible I am shocked at how hard it has been to speak to someone, I’ve tried for over a week and one lady said I didn’t exist ?? Ok so what about all the money I owe u, well that call didn’t end well. Trying to set up direct debit …doesn’t recognise my Lloyds BA ???? really ….yes really says not enough numbers ???????????? Please I’m done I’m paying u off and will never shop with u again. Absolute nightmare I did like my items I just don’t like u

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“Appalling Customer Service ”

★☆☆☆☆

written by Rhysr93 on 25/04/2023

Where do I start!!! I ordered a garden bench. Given 4 different delivery dates. None kept 2 of which I took time off work for. Then tracking suddenly said delivered??? Guess what no bench. I have made 6 calls to Customer Services, 2 over 30 mins long. No avail. Put a review on trustpilot and an advisor apologised said he would send me a private message. No message! I have now been charged for this bench I have not received. I am appalled by the service. I have been a large acct holder for years. I will be closing my acct and taking this to the small claims court. You do not deserve to be in business.

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“What a great place to shop”

★★★★★

written by Barebutt-Biker on 10/04/2023

I used Very for the first time to purchase an Insta 360 X 3, a very easy site to navigate and find what I wanted, they had a BNPL option so nothing to pay for 12 months, Delivery was next day. I will be using Very again, and would recommend to family and friends.

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“Bunch of sham”

★☆☆☆☆

written by Davidi1965 on 03/04/2023

Bunch of sham. Accepted my order after being accepted for the BNPL credit, and next day cancelled my order with no notification as per their own T&C's. No reason my credit application should have been cancelled or rejected, and no mention anywhere in their T&C's that the credit offer is not a firm acceptance. My credit rating is impeccable, and I earn more than enough. I have never been refused credit in my life, least of all for the measly sum of £700! I shall be contacting the financial ombudsman regarding this company and their dodgy practices.

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“Avoid this company”

★☆☆☆☆

written by DoraJ22 on 12/02/2023

I purchased the Savannah fabric sofa bed on the 6th of February and paid additional fee to receive this the next day. It was delivered promptly, which I was pleased about. The sofa arrived without the two side parts: the sofa has no arms and the metal connectors are visible, which makes the sofa unusable. I telephoned Very’s customer service as soon as I unpacked to sofa hoping for a resolution. I was told that as they have no parts available and that I would need to send the item back and await for a refund which takes up to 14 days. I don’t want to go through the return of the sofa, then having to wait for my money (up to 14 days) until I have enough funds to order another sofa, which then I will have to unpack and set up again, on my own, as a single person. It is not my problem that the sofa was sent with missing parts. Therefore, I should not be the one suffering for it. Very should be making arrangements as this has been a cause of major stress already. I understand that mistakes happen, but they should be corrected and the customer should not be losing out when it is the company’s fault. It is quite disgusting that they are not bending backwards to actually get the parts to me as they have sent a completely unusable item. I will be posting this review everywhere and will look into escalating this matter further.

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“Disgusting company”

★☆☆☆☆

written by Hcatling on 30/01/2023

I bought a garden set, £700, it collapsed 3 months later, very refused to repair or replace, I got an independent review still they refused, I involved the ombudsman he agreed with me and the joiners report, item is faulty, still they refused, so now it is going to a higher ombudsman to make a decision, if still no , I will take them to the small claims court, Never ever buy anything from these people, they really are disgusting

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“Avios points ”

★☆☆☆☆

written by PabloCantrell405 on 01/01/2023

Was promised 10 avios points per pound spent as a new customer, received 1 avios point per pound. We all need to make a living, but this was a waste of time and, worse, wrong and disrespectful.

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“Terrible experience ”

★☆☆☆☆

written by Pope358 on 30/12/2022

Terrible experience with Very. Ordered an item which apparently got delivered to me 2 weeks ago, I constantly tried to explain I never received it and they decided to start an investigation. Well, to our surprise item magically appeared in their warehouse. There was NO delivery attempts. They said they can not arrange to send the item back out to me and they will refund the money after 5 days. Also i have been advised that i have to repurchase the item which is now out of stock. When i asked to talk to a manager, the advisor said no manager is available. Utterly disgusted!!

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“Very unimpressed”

★☆☆☆☆

written by annefoord on 20/12/2022

I ordered a pair of women's trainers in the black Friday sale. Today the order arrived containing a pair of men's loafers. Information on the website instructed me to return the incorrect item and reorder the trainers. When I did this I discovered they are now priced at £90 instead of the £63 I paid for them. I have tried to call the customer service number three times but each time have been cut off before speaking to a human being. There appears to be no way of emailing. Very unimpressed. Edit - Very have now responded saying they will honour the original price but I have to re-order the trainers at the full price and then they will issue a refund. Edit - Second pair of trainers have arrived, they have not honoured the refund promised. I will never order from them again.

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“It told to shut up when I was watching tv ”

★☆☆☆☆

written by 465Keith on 09/11/2022

I was watching an advert and I was listening because I’m watching I’m a celebrity and it told me to shut up how rude

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“Missing Parcel”

★☆☆☆☆

written by ciParks96 on 23/10/2022

0 stars!! I received an email on the 18th October stating my parcel had been delivered and was ready to collect. I then received another message on the 20th October reminding that my parcel was ready to collect. I went to collect my item on the 21st October and was told by a worker at the Texaco garage that my parcel was not there and it had not been delivered. After spending 40 minutes in the Texaco garage and then 1 hour on a Web chat with yodel and then another hour on the phone with Very I was told my parcel had been delivered and it had been signed for by a employee of the garage on the morning of the 18th at 9:21 and that the package was not with Yodel. I was advised to wait 2 days to see if my parcel would arrive even though all claimed they did not have my parcel. After spending half of my only day off chasing a watch I had brought a week in advance because it was a gift, I was still without a present, less petrol and less time and empty handed and embarrassed. I then received an email on 22nd October, 1 from very and 1 from yodel stating that my parcel had now been delivered to the garage and was ready to collect. The code given was the exact same code emailed to me on 18th October. Yodel nor Very have even given me an explanation as to why my parcel was not at the Texaco garage when I went to collect on the 21st even though i received 2 messages stating it had been delivered and may be collected, along with no explanation as to why if it had been delivered on the 18th like I was told, was it only delivered on the 22nd October. The customer service throughout was disgusting..the Texaco employee was rude and uninterested..Yodel only offer a Web chat and both yodel employees I spoke with offered no help other than to advise that my parcel had been delivered and to wait so they can speak with the depot team in 48 hours (I kept a screen shot of the whole chat), Very did give more information..that my parcel had been delivered and singed for providing me with a time and name however, they could only advise to wait 2 days as the parcel may still arrive (remember according to Very & Yodel its already been delivered). As a customer, the lack of customer service provided to me was shocking! There was no empathy, long waiting times, having to repeat myself when passed to a new employee, Yodels ridiculous live Web chat, no acknowledgement as to the inconvenience this all caused me not to mention the embarrassment of not having the present I had promised. Although I was assured that I would receive a telephone call, no one from either company (Very & Yodel) have called me back as promised. I will not be purchasing anything from Very that involves Yodel ever again and my loyalty as a Very customer is now in question!!!

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“Bullying on an advert”

★☆☆☆☆

written by Danm2909 on 19/07/2022

The new advert promotes bullying! Because a child wears something different to another child it doesn’t mean they should be pushed from the back seat of a bus!!! What an absolute joke whatever idiot thought it would be a good idea to even broadcast it never mind create it should be punished! Bullying is unacceptable!!!

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Tesslynne's Response to Danm2909's Review

Written on: 20/07/2022

Totally agree, the first time I saw it, I said that is promoting bullying

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Julesmarie666's Response to Danm2909's Review

Written on: 31/07/2022

My thought exactly! This idiotic advert promotes bullying. How can we expect our kids to behave appropriately, if the adults can even get it right?

Whatever ignorant buffoon (probably still in nappies) created this car crash of an advert, is obviously more interested in how cool he perceives it to be, rather than the message it screams (bullying is ok!) What has happened to the regulation of TV adverts and does anyone even care anymore?

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Dtopsyturner1's Response to Danm2909's Review

Written on: 27/07/2022

Should be banned! How ridiculous is it to glorify bullying by school children. Someone needs sacking.

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Springerg's Response to Danm2909's Review

Written on: 22/07/2022

I agree...wrong shows you have to accept bullying...GET UP OFF MY SEAT...we know its reality...but don't promote its acceptability using children on tv.

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“ridiculous our the phone and website service ”

★☆☆☆☆

written by crazzydriver on 16/05/2022

Try to purchase an Item for a couple of days. make my account on very and buy an item. I have paid the total amount and received no confirmation from them, that I have ordered my Item. when I check on their website my order has been declined for no reason. Try to call customer service and their excuse was your credit check didn't go through. what the hell is that excuse for and if someone paying a total amount to purchase D3500 Nikon which is £543 why the hell they are putting the customer through checks. Ridiculous service, not the first time they have done. Highly recommended DO NOT BUY FROM THERE.

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Asked by BeckyBH on 2nd April 2014 Report this content
Basically, I am in a bit of a pickle. I ordered some bedroom furniture from Very two weeks ago and it was delivered on Wednesday last week. My husband checked everything was there and put the furniture together. Everything was fine until he went to install the glass door mirror onto our wardrobe, he hadn't taken the foam sheet off of the front until this point, ironically so it wouldn't get damaged and it had a large crack in the mirror. This was definitely caused either during delivery or was already there when it was shipped from Very as it had only been moved carefully out of the box. I have contacted Very and they said this: "Please accept my apologies for any inconvenience caused. The onus is on the customer to ensure all parts are present and free from defect before construction. Once an item is assembled the home approval guarantee is null and void. This is because the damage could have been caused during construction." I understand that my husband should have checked the cosmetics of each piece before assembling it together, so I can kind of understand where they're coming from…but after reading multiple terrible reviews about Very, I almost feel obliged to fight my case in this instance. Is there anything I can do, to get a replacement door? (The weird thing is, I emailed two different email addresses and one said the thing above, the second basically said they have ordered a new one and have sent it out! It was only a while after reading their email, that I realised that they didn't even ask what address to send it out to. So I'm not holding out hope.) Any help would be much appreciated :)

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Answers (8)
Report this content stephiefilby Written on: 03/04/2014
Very are wrong. What they are saying is correct, if you were wanting to return it under the distance selling rules if you just didnt like it, but as a part is faulty, your statutory rights kick in (something Very like to evade where they can) and you are entitled to a refund or replacement, even if it has been partly assembled.
Report this content stephiefilby Written on: 03/04/2014
I would recommend contacting them through their Facebook team as they are a bit more helpful than their customer services.
Report this content sammyjayneex Written on: 03/04/2014
Hello, If they say they will send a replacement just wait a few days as they most likely will if they say they will. If not then ring them back and ask for just the replacement mirror if hey can't send a full replacement. This happened with my kids wardrobe an one price was damaged so I asked them for a replacement part instead of full replacement. It seemed to be easier. Either way they have to replace the damaged wardrobe!
Report this content cocoitr Written on: 03/04/2014
I personally would contact citizens advice and see what your rights are and where you stand. That way if you If you are right to return which i reckon you should be then contact them again backing your self up witch the fact you have contacted citizens advice about the situation. Don't stand down all they will never return it. Remember the customers always right.
Report this content vic45 Written on: 03/04/2014
The item is not fit for purpose! Ask for a manager, demand to speak to one if they mess you about and contact CAB regarding your rights. They are wrong so let them know you will not go away until you are satisfied. Good luck!
Report this content luckysuzy69 Written on: 03/04/2014
Hey honey sorry to hear about this I expected this off these sharks. They are sharks. I spent hours ordering stuff, and I was going to pay full amount on my payday. Then they knocked me back last minute as I was on my way to pick up my goods. Well honey I would do this. I would log into your account and look up the help and see if you can start the complaints process from there. The next thing I would do is go on Facebook. If you don't have an account open one or use a friends. Go on face book and tell everyone you can. Then if they don't reply to your emails go on Facebook put their name in search and tell them on there that you're not happy etc. Do you have small children or kids? If so tell Very that's one of the reasons you didn't take the packaging off and left it until the last minute. I would also say that unless they resolve this asap you will never shop there again and will make sure that none of your friends do either. You can do real damage by warning people on twitter and Facebook. Tell Very you will not let this go and as a gesture of good will as a customer you should at least be offered a replacement mirror it's no skin off their very rich noses is it??Then go on twitter and either give them a chance after you email them a few dozen times, or put your warning up on there. I despise catalogue firms I really thought these were different. HA!! Same old same old. Good luck and if you need any further help putting an email together or anything let me know.
Report this content TheSewingLady Written on: 04/04/2014
I am sorry that you have also fallen foul of Very's terrible customer service. I agree with the answer below that the item is faulty, but I too had a similar problem with a plate for a steam generator which had cracked. Unfortunately I got no-where and closed my account with them (happily after getting it replaced direct with the manufacturer), but Very were willing to loose a customer for a £25 part. I would escalate this further and under the distance selling rules, you did not see this item before you received it. Whether or not the part was broken before or after you received it is immaterial as it is not fit for purpose. I would definitely pursue this further and I wish you luck.
Report this content BeckyBH Written on: 07/04/2014
Thank you everyone! I thought that I would let you know that I took on your advice and I responded to Very and went on about my 'consumer rights' and how the item they sent me was not fit for purpose and of a satisfactory quality. (I basically tried to sound like I new what I was talking about.) I also emailed a different email that is connected to their social networking sites and basically explained my issue and they didn't even argue, they sent me out the spare part straight away and it arrived on the weekend! Undamaged. Luckily I didn't have to take any further drastic action, but thanks to your replies I was willing to! Thanks for your help guys :) I now have a complete wardrobe and one less thing to worry about! Thank you again! I'm very grateful that you took the time to respond. :D
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