Ihampers.co.uk Xmas Hampers Reviews

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Ihampers.co.uk Xmas Hampers

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★☆☆☆☆
Ihampers.co.uk Xmas Hampers

“DON'T BOTHER”

Written on: 24/12/2012 by tvwatchdog (1 review written)

Ordered early for Christmas (with 100% satisfaction guaranteed) and NEVER TURNED UP, with no call or email to explain that it wasn't. Seems like it's a recurring theme, so be warned, don't bother and go elsewhere… Read Full Review

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★☆☆☆☆
Ihampers.co.uk Xmas Hampers

“Cancelled my order without telling me.”

Written on: 24/12/2012

I ordered 3 hampers as Christmas presents for family members. I then took a day off work on 21st December when they were meant to be delivered. No delivery. When I phoned them they said the order had been cancelled because it was a fraudulent credit card transaction. Utter rubbish. Why couldn't they have informed me so that I could go elswhere while there was still time?… Read Full Review

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★★★★☆
Ihampers.co.uk Xmas Hampers

“Service was as promised”

Written on: 24/12/2012

I ordered quite late for Christmas, I then saw all the bad reviews and became concerned. Never the less, I waited for the delivery date of Christmas Eve and it arrived at 9-30am, so we still had the day free. I did pay the extra for express delivery, but it was worth it. Contents are ok, could buy cheaper, but takes out the hassle and is reasonable value. I would order from them again… Read Full Review

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★★☆☆☆
Ihampers.co.uk Xmas Hampers

“three ordered, three delivered, poor quality”

Written on: 23/12/2012 by postmanpat68 (1 review written)

I ordered 3 hampers to go to 3 different addresses on the 21/12/12 and all 3 were delivered on the 16/12/12 !!! a whole 1 week early than requested and the were not the high quality that i expected. Don't expect the website to keep you informed of your delivery either as my order status have only just been updated to delivered from other???? whatever that means, i guess i am lucky that they have arrived at their destination in time for Christmas but as they were presents i am a little… Read Full Review

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★☆☆☆☆
Ihampers.co.uk Xmas Hampers

“Worried after non-delivery on specified day & seeing...”

Written on: 22/12/2012 by jo0763 (1 review written)

Did an internet search for Christmas hampers and found ihampers website, like everyone else they looked good for the price. Chose delivery date of 21 December, and surprise, no hamper received by the recipient. Double checked today and still no hamper received, I have checked my online shipping status which gives no indication that the hamper has been shipped and have received no correspondence other than the order confirmamtion from Ihampers. I have contacted them through their on-line help… Read Full Review

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★★★★☆
Ihampers.co.uk Xmas Hampers

“Reviews Had Me Worried!”

Written on: 21/12/2012

After ordering from iHampers as they looked good, I then read all the reviews on here and immediately started to worry. I ordered the hamper for my husband's elderly Nan to recieve on 21st December, and thankfully she recieved it early on the 20th. They lose a star because it wasn't on the day she had planned to stay in and wait, but I feel very grateful for the fact that it arrived at all! I cannot comment on the value for money of the hamper, but she is over the moon with it and said she had… Read Full Review

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Jo0763's Comment

Written on: 22/12/2012

You are very lucky as I ordered a hamper for delivery on 21 December and the recipient has not yet received it and I can find no trace of it being despatched in my account.

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Aallen2012's Comment

Written on: 24/12/2012

I live in Canada and ordered a hamper of 6 bottles of French wine on November 26 to be delivered to friends in Wales on Dec 6. It did not arrive and I followed up the day after and was told it was with the courier. All attempts to contact this company have yielded no resolution. Standard answer is that the package is with the courier and due to technical difficulties it has been delayed. Use of their email log ticket system did not even send a follow up reply on the status on the delivery ETA! It is now Dec 24 and it has still not arrived.

I will now have no recourse but to see if my bank will credit my Visa credit card for what I view to be a fraudulent transaction from my last statement.

Spread the word - this company is the worst and should be put out of business.

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★☆☆☆☆
Ihampers.co.uk Xmas Hampers

“No Stars Please don't buy from this company”

Written on: 20/12/2012

My husband should have received a hamper from his work as a present to say thank you for his hard work. Several phone calls to ihampers, ihampers blaming couriers etc, the hamper is cancelled and credit card informed that this is a dodgy comapny. PLEASE DON'T USE THIS COMPANY, YOU WOULD BE BETTER BURNING YOUR MONEY AT THE BOTTOM OF YOUR GARDEN… Read Full Review

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★☆☆☆☆
Ihampers.co.uk Xmas Hampers

“Scam Artists, the lot of them!”

Written on: 20/12/2012

My parents ordered a hamper for some friends in the UK and it was supposed to have been delivered on 14 December 2012, it is now 20 December 2012 and no delivery as yet but the money was debited from their credit card very quickly. They have contacted the support staff many times, and each time the staff are useless and incompetent and tell lies. The credit card company has asked them to cancel with iHampers, but there is no way for them to do that as iHampers says they don't do cancellations… Read Full Review

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★☆☆☆☆
Ihampers.co.uk Xmas Hampers

“Lied about delivery date and no idea when that will be”

Written on: 20/12/2012

Ordered 2 hampers for delivery on 19th December. Received confirmation they were coming on 19th. Didn't come so contacted them on the phone and was told at this itme of year delays could be expected. receieved an email on 20th saying the hampers would be delivered on 19th (go figure that !) Asked to cancel the hampers as needed to be given as a gift by 20th and I would buy local instead. Told I couldn't cancel so, out of pocket , no hampers, no useful support staff to talk to. I wouldn't… Read Full Review

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★☆☆☆☆
Ihampers.co.uk Xmas Hampers

“DO NOT USE THIS COMPANY”

Written on: 19/12/2012 by munkerama (2 reviews written)

I had an order for a hamper which was to be delivered on 12th December. No delivery. I used their online help system to find out what was going on, big mistake. ranjit or sanjeh or whoever else they connected me to left me waiting for over an hour while they "investigated" and then promptly hung up without an answer or a goodbye. i immediately got connected to someone else who gave me a tracking number and website within a couple of minutes. I thought here we go i'm making progress.... NO On… Read Full Review

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★☆☆☆☆
Ihampers.co.uk Xmas Hampers

“Where are my hampers!!!?”

Written on: 18/12/2012

Used this company last year and all went well, so obviously thought they were a good bet for this year. WRONG!! And now that I have read these reviews I don't feel very hopeful. They did not arrive the day they were supposed to (13th) but on the 14th I received an email confirming that they would be delivered on the 13th!!! It's now the 18th and nothing so far. They were quick enough to take payment though...avoid at all costs!!!… Read Full Review

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★★★★★
Ihampers.co.uk Xmas Hampers

“dont believe what you read!”

Written on: 18/12/2012

I just wanted to write this review having just received all of my items on time and only 1 week before xmas, I ordered 5 hampers then read the reviews that were all moaning about IHampers. In my experience they have delivered on the day they said they would and are great… Read Full Review

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★☆☆☆☆
Ihampers.co.uk Xmas Hampers

“Dont buy Ihampers”

Written on: 17/12/2012 by tessa6750 (1 review written)

I purchased two hampers from this company and the Chilled out Christmas Luxury Hamper unbelievably comes in a polystyrene box But No Hamper!!! For £74.90 I could purchase the food for far less and there is no way I would give a white carton as the gift boxing! I spoke to the manager who said that this particular Hamper does not come with a hamper but perhaps for £20 refund I would like to go to TK Maxx and buy a basket! - Incredulous. The company is selling hampers in a very misleading way… Read Full Review

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★☆☆☆☆
Ihampers.co.uk Xmas Hampers

“IS THIS FRAUD???”

Written on: 17/12/2012

I placed an order a hamper to the value of over £200 and I was told I would receive email confirmation. After receiving no email I rang them and then the lies started. I was informed that my card was involved in fraud and the transaction was frozen. I was then told that they were not in stock yet they manually confirmed that they had stock. As I was waiting I went on two different sites which allowed me to order the hampers, Amazon actually changed there stock and it went up. The sites… Read Full Review

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★☆☆☆☆
Ihampers.co.uk Xmas Hampers

“Customer service staff are complete idiots!”

Written on: 17/12/2012

Our company ordered some hampers from this company with a promise of a certain delivery date. A week later they had not turned up. They were blaming the courier company - stating that the courier company had delivery problems. After finding out which courier company they were using, I called the courier and was told that the hampers were not with them because ihampers had not requested the collection yet. I passed this information back on to ihampers customer services and could not believe… Read Full Review

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★★★★☆
Ihampers.co.uk Xmas Hampers

“A bit early”

Written on: 15/12/2012 by Marjean (1 review written)

I used ihampers for the first time this year. I am in Australia so it was a good way to surprise my family. My chosen delivery date from their list was 20th Dec and I arranged to make sure someone would be home. Just heard from my family that the hamper has already been delivered a week early which is a little disappointing when it is a Christmas present. It was sheer luck that someone was home.Having read the reviews on line about non delivery I suppose I should be grateful. On the plus… Read Full Review

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★★☆☆☆
Ihampers.co.uk Xmas Hampers

“Appalling delivery schedule”

Written on: 12/12/2012

Ordered a hamper and picked my date of delivery. On the day of delivery I checked with their online support and was assured despite their status saying "accepted" it was definitively out for delivery. The next day the item was still not delivered. This was to be a surprise gift for that day so it was not pointless to have it delivered late. Again with online support the had no clue why I wasn't notified it was not delivered and refused an immediate refund. The delivery had not gone out… Read Full Review

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★☆☆☆☆
Ihampers.co.uk Xmas Hampers

“Failed their second chance”

Written on: 12/12/2012 by Jaced (1 review written)

Having had trouble in 2011 with a delivery, I had vowed never to uee iHampers again. But 2012 rolled around and the hampers looked so attractive, I decided to try again..Same problem. Item not delivered. Upon inquiry I was told the address was wrong and the hamper was in the depot. I inquired what would happen if I had not contacted them? I was told it would have been returned to sender. What a joke - I am in Canada! I asked why they would not call the recipient to check address. They… Read Full Review

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★☆☆☆☆
Ihampers.co.uk Xmas Hampers

“Wouldn't even recommend to an enemy”

Written on: 12/12/2012 by LindaKerr (1 review written)

I have used iflorist in the past and was dissatisfied but I made the mistake of trying ihampers instead as at least the items wouldn't die before delivery (hopefully!). Wrong. Exactly the same problem arose. I ordered, the item wasn't delivered, I queried it, they said it could not be delivered as I had given the wrong address. No, they are wrong, I did not give the wrong address. Then when you contact them you get an email saying how they value customer service well if they value… Read Full Review

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★★★★☆
Ihampers.co.uk Xmas Hampers

“Very happy with the service”

Written on: 05/12/2012

I think that most people only write reviews if they are unhappy so I thought I would let people know of a good experience with ihampers. I ordered three hampers two days ago on Mon 3rd Dec 2012 and selected delivery on 4th Dec (which I was surprised to see offered). My hampers did not arrive and in the evening I looked up reviews on ihampers and saw all the very negative reviews and started to worry. First thing this morning I phoned ihampers who apologised and explained there had been a delay… Read Full Review

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