Ihampers.co.uk Xmas Hampers Reviews

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★☆☆☆☆
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Ihampers.co.uk Xmas Hampers

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★★★★★
Ihampers.co.uk Xmas Hampers

“First Class Service”

Written on: 22/12/2013

Ordered online beginning of December for delivery 20 December. Arrived first thing this morning presented beautifully. Lovely products can't fault service. Would definately recommend to friends and family… Read Full Review

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★☆☆☆☆
Ihampers.co.uk Xmas Hampers

“Worst service ever”

Written on: 22/12/2013

We ordered two hampers and none sent. This company should be reported  as they had taken the payment . I would recommend all friends and family to stay away from this company… Read Full Review

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★☆☆☆☆
Ihampers.co.uk Xmas Hampers

“avoid at all costs”

Written on: 21/12/2013 by Baz974 (1 review written)

ordered for a specific date, nothing arrived. tried to contact their '24hr' customer online service, no reply after 2 days. tried contacting the 'online chat service' offline for 2 days. tried calling direct, no answer to phones. aside from printing a message, wrapping it around a brick and throwing it through the directors window, i dont know what else to do. of course they have taken and banked my £110! i think the website is a money spinning blag. they have no intention of honouring the… Read Full Review

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★☆☆☆☆
Ihampers.co.uk Xmas Hampers

“AVOID AVOID AVOID!”

Written on: 21/12/2013 by princesslauren83 (1 review written)

Do not use this company they took my money and the wine hamper never arrived! Failed to reply to my emails cannot contact them AT ALL! Totally tricked by them! Reported them to the police and trading standards! Please do not be fooled like I was!… Read Full Review

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★☆☆☆☆
Ihampers.co.uk Xmas Hampers

“Awful product and sevice - Do not use this company”

Written on: 20/12/2013

My partner ordered a hamper for a relative this week. I mistakenly thought this was part of John Lewis as we were on their site but must have flipped. Had I seen the reviews online, I NEVER would have gone along with the order. Our family member has today received a completely broken to bits "luxury" hamper which looks as if it has been stamped on and is made of balsa wood. Have tried numerous times since this morning to ring customer services which are either closed or hanging on a voicemail… Read Full Review

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★☆☆☆☆
Ihampers.co.uk Xmas Hampers

“£600 of orders placed, 3 weeks before Christmas....”

Written on: 20/12/2013 by Andehh2 (1 review written)

3 out of 5 hampers turned up with 3 days to go before Christmas (weekend before ignored), the last 2 hampers never materialised. Despite 4 e-mails over 3 days not had a single response. These orders were placed early December to ensure plenty of time for delivery. NOT what you spend £600 on! Their premium rate phone number (0844...) forces you on hold for 20mins, before patience runs out and no one has yet replied to my repeated attempts at their 'chat' help. UTTERLY APPALLING SERVICE!… Read Full Review

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★☆☆☆☆
Ihampers.co.uk Xmas Hampers

“TOTALLY DISHEARTENED BY NON SERVICE”

Written on: 20/12/2013 by Ettag456 (1 review written)

I ordered hampers back in August for delivery for Christmas ..... so far I have heard nothing and when trying to contact them.... that is nigh impossible... e-mails are unanswered the message on their ansaphone is awful if not rude. These are presents for my brother and sister in law I don't know what to do at this late stage in the game ?… Read Full Review

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★☆☆☆☆
Ihampers.co.uk Xmas Hampers

“an absolute disgrace and should be shut down”

Written on: 19/12/2013 by blondie12 (1 review written)

I ordered hamper start of november for delivery on 14th december. This has never arrived and after 4 emails unanswered and several phone calls again unanswered I am very angry and cannot believe a company in this decade is still getting away with this. Customer service is zero and on reading reviews how can this business still be trading? My husband is a solicitor and he will be dealing with this and trading standards will be involved. Never ever use them… Read Full Review

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★☆☆☆☆
Ihampers.co.uk Xmas Hampers

“BAD BAD BAD”

Written on: 18/12/2013

This company has online chat..never working..emails are never answered..and customer phone line will keep you waiting and not answer… Read Full Review

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Bachsbrother's Comment

Written on: 19/12/2013

Quite agree! Two hampers not delivered, no-one answers the phone, the on-line help-line produces no response, and three Emails remain unanswered.

The firm is obviously more than "duff", more like criminal

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★★★★☆
Ihampers.co.uk Xmas Hampers

“ordered one got two :)”

Written on: 17/12/2013 by fabi321 (1 review written)

Hi All, as many of us, I ordered xmas hampers from ihampers and after I did that I found the reviews and started really worried. But I have to say that there was nothing to worry about. One hamper was delivered on exact day I wanted it. The other one came the next day - but not one, two!!! I called there (got to the customer service immediately - no waiting) and the lady told me that there is no way how to get the hamper back. So I paid one and got two. Not bad. :-D Overall, based on the… Read Full Review

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★☆☆☆☆
Ihampers.co.uk Xmas Hampers

“Avoid like the plague!!”

Written on: 17/12/2013 by JulieEdmunds (1 review written)

Worst company ever- They tell outright lies , blame everyone else but themselves. Bottom line- you will not get what you order, nor will you get your money back.. I have referred on to trading standards and will continue to hound them until I receive my money back because its matter of principle. If I could give zero stars I would. Laughable excuses, poorly trained, ill mannered staff who are clearly coached with every excuse in the book. This company needs to be shut down… Read Full Review

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★☆☆☆☆
Ihampers.co.uk Xmas Hampers

“Do not waste your money! Worst company ever”

Written on: 16/12/2013 by emmametcalfe (1 review written)

Last year, I ordered three hampers (cost around 40 to 50 pounds each) at the end of November to be delivered to my family before christmas, i selected delivery about two weeks before christmas on the order screen. My mum got hers around the stated delivery time, but had the preserves missing from it, I rang up and they offered me a 2 pound credit note???? My brothers' hamper arrived a day or two before christmas and quite frankly, it wasn't worth the money, (they laughed at the compactness of… Read Full Review

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Devereaustin's Response to emmametcalfe's Review

Written on: 16/12/2013

YOu are right, they are BAD, very BAD And unfriendly.

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★★☆☆☆
Ihampers.co.uk Xmas Hampers

“Paid for guar delivery did not turnup”

Written on: 14/12/2013

I purchased a hamper to be delivered yesterday by paying for the service, the hamper did not turn up. I called today to see what was happening and why it had not arrived. The man advised that the courier company where behind with the deliveries but couldn't see any information on the tracking information system. I asked then that the refund take place for the money paid for the guaranteed delivery I had paid. He said when the hamper does arrive then they will action a refund. I asked if I could… Read Full Review

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★☆☆☆☆
Ihampers.co.uk Xmas Hampers

“Zero customer service”

Written on: 13/12/2013 by unhappyhampers (1 review written)

This is a company from the dark ages of customer service based on principles of "the customer is always wrong" and "if in doubt quote the terms and conditions - but don't stick to them ourselves." In short - order placed, we discover it won't be delivered by the deadline agreed on the phone only when we call up to check, so we cancel the order. They deliver anyway. On calling to ask about returning it they are utterly unhelpful, rude and refuse to accept the cost of returning the hamper. Then… Read Full Review

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★★★★★
Ihampers.co.uk Xmas Hampers

“Excellent service”

Written on: 26/11/2013

I live in Australia and my parents the UK. I have used I hampers for the last 3 years.they have always delivered on the date requested and my parents are happy with the surprise contents. Beats the postage price from here. Very satisfied customer I have recommended this site to friends in Aus too… Read Full Review

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★☆☆☆☆
Ihampers.co.uk Xmas Hampers

“Worst delivery service ever - save yourself the trouble.”

Written on: 11/10/2013 by mgeorgiou98 (1 review written)

I ordered a get well soon hamper for my friend online and requested my date. The day after my chosen date I realised I hadn't heard anything so called ihampers to be told that due to a 'technical difficult' they couldn't place the delivery but would definitely do so the following day. The day after this scheduled delivery date I called again to be told that the item I had ordered was out of stock and I should have been told this when I placed the order a week ago. Very very poor service. I… Read Full Review

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★☆☆☆☆
Ihampers.co.uk Xmas Hampers

“Bad service”

Written on: 08/08/2013

I ordered a hamper for our wedding anniversary to get delivered to my husband's hotel room. And they never delivered as apparently, my card message was too long and thus the hamper never was cleared for delivery. However, I talked to people and when I submitted the order, everything was alright and noo ne told me that my card message was too long. And I just kept waiting for it to be delivered. Very disappointing service. Cancelled order in the end… Read Full Review

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★☆☆☆☆
Ihampers.co.uk Xmas Hampers

“Told different stories for non-delivery”

Written on: 18/07/2013

Very disappointed that a wine hamper that I ordered for delivery in mid June June never turned up. I have been submitting emails and tickets to their support centre for 3 weeks now and the responses are awful. They even had the nerve to share a link to their courier service, which clearly shows the order has not been delivered (one month after it should have been). Why would they even do this. I asked for a full refund just under a week ago, and now they have told me they will arrange for… Read Full Review

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★☆☆☆☆
Ihampers.co.uk Xmas Hampers

“RUBBISH!”

Written on: 01/03/2013

This company from what I can tell is also known as 'iflorist'. Check out the reviews for them under 'iflorist'..........you'll see they're just as bad. My dads gift was ordered for 24th December........he lives in Clitheroe, Lancashire, England...........when I checked the online tracking they had sent it to a similar address in IRELAND!!!!!! I tried contacting the service centre there online and they said it couldnt be sent too my dads from there, 5 emails later, its now the 6th January… Read Full Review

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★☆☆☆☆
Ihampers.co.uk Xmas Hampers

“Rip off”

Written on: 20/02/2013

Ordered wine gift to go to Isle of Man. They missed first date of 19th December, changed the item and then missed second date of 22nd, and then missed Christmas Eve. I shall be talking to Trading Standards. Live Help is a joke. Not to be trusted, and not responding to messages. Or phone calls. Avoid at all costs. Not serious. No commitment to customer service… Read Full Review

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