Ihampers.co.uk Xmas Hampers Reviews

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Ihampers.co.uk Xmas Hampers

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★★☆☆☆
Ihampers.co.uk Xmas Hampers

“Paid for guar delivery did not turnup”

Written on: 14/12/2013

I purchased a hamper to be delivered yesterday by paying for the service, the hamper did not turn up. I called today to see what was happening and why it had not arrived. The man advised that the courier company where behind with the deliveries but couldn't see any information on the tracking information system. I asked then that the refund take place for the money paid for the guaranteed delivery I had paid. He said when the hamper does arrive then they will action a refund. I asked if I could… Read Full Review

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★☆☆☆☆
Ihampers.co.uk Xmas Hampers

“Zero customer service”

Written on: 13/12/2013 by unhappyhampers (1 review written)

This is a company from the dark ages of customer service based on principles of "the customer is always wrong" and "if in doubt quote the terms and conditions - but don't stick to them ourselves." In short - order placed, we discover it won't be delivered by the deadline agreed on the phone only when we call up to check, so we cancel the order. They deliver anyway. On calling to ask about returning it they are utterly unhelpful, rude and refuse to accept the cost of returning the hamper. Then… Read Full Review

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★★★★★
Ihampers.co.uk Xmas Hampers

“Excellent service”

Written on: 26/11/2013

I live in Australia and my parents the UK. I have used I hampers for the last 3 years.they have always delivered on the date requested and my parents are happy with the surprise contents. Beats the postage price from here. Very satisfied customer I have recommended this site to friends in Aus too… Read Full Review

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★☆☆☆☆
Ihampers.co.uk Xmas Hampers

“Worst delivery service ever - save yourself the trouble.”

Written on: 11/10/2013 by mgeorgiou98 (1 review written)

I ordered a get well soon hamper for my friend online and requested my date. The day after my chosen date I realised I hadn't heard anything so called ihampers to be told that due to a 'technical difficult' they couldn't place the delivery but would definitely do so the following day. The day after this scheduled delivery date I called again to be told that the item I had ordered was out of stock and I should have been told this when I placed the order a week ago. Very very poor service. I… Read Full Review

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★☆☆☆☆
Ihampers.co.uk Xmas Hampers

“Bad service”

Written on: 08/08/2013

I ordered a hamper for our wedding anniversary to get delivered to my husband's hotel room. And they never delivered as apparently, my card message was too long and thus the hamper never was cleared for delivery. However, I talked to people and when I submitted the order, everything was alright and noo ne told me that my card message was too long. And I just kept waiting for it to be delivered. Very disappointing service. Cancelled order in the end… Read Full Review

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★☆☆☆☆
Ihampers.co.uk Xmas Hampers

“Told different stories for non-delivery”

Written on: 18/07/2013

Very disappointed that a wine hamper that I ordered for delivery in mid June June never turned up. I have been submitting emails and tickets to their support centre for 3 weeks now and the responses are awful. They even had the nerve to share a link to their courier service, which clearly shows the order has not been delivered (one month after it should have been). Why would they even do this. I asked for a full refund just under a week ago, and now they have told me they will arrange for… Read Full Review

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★☆☆☆☆
Ihampers.co.uk Xmas Hampers

“RUBBISH!”

Written on: 01/03/2013

This company from what I can tell is also known as 'iflorist'. Check out the reviews for them under 'iflorist'..........you'll see they're just as bad. My dads gift was ordered for 24th December........he lives in Clitheroe, Lancashire, England...........when I checked the online tracking they had sent it to a similar address in IRELAND!!!!!! I tried contacting the service centre there online and they said it couldnt be sent too my dads from there, 5 emails later, its now the 6th January… Read Full Review

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★☆☆☆☆
Ihampers.co.uk Xmas Hampers

“Rip off”

Written on: 20/02/2013

Ordered wine gift to go to Isle of Man. They missed first date of 19th December, changed the item and then missed second date of 22nd, and then missed Christmas Eve. I shall be talking to Trading Standards. Live Help is a joke. Not to be trusted, and not responding to messages. Or phone calls. Avoid at all costs. Not serious. No commitment to customer service… Read Full Review

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★☆☆☆☆
Ihampers.co.uk Xmas Hampers

“Don't waste your money!”

Written on: 20/02/2013

I ordered a hamper from these guys on Dec 14th, they took the money that day and my parents STILL have not received it and probably nevre will. I have tried contacting them by email and phone, but all to no avail. Maybe I will get my money back from Visa, but I doubt ihampers will cough up. PLEASE don't buy from these guys… Read Full Review

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★☆☆☆☆
Ihampers.co.uk Xmas Hampers

“APPALLING - DO NOT USE THIS COMPANY”

Written on: 19/02/2013

We ordered a hamper to go to family in UK (they are UK solicitors and will be chasing this up). It has not arrived and noone bothers to answer the telephone or emails. Do NOT use them… Read Full Review

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★★★★☆
Ihampers.co.uk Xmas Hampers

“Nice christmas present”

Written on: 18/02/2013

Ordered late sunday and selected delivery for Tuesday 18th December for a christmas present for family member. Didn't receive the item Tuesday as I have it delivered to my work address and they tried delievring it late at night. I didn't get a phone call to tell me delievry was unsuccessful it came the following day after I had rang ihampers and also the courier and tracked it myself. Easy to use website and the courier was pretty reliable. Would use again… Read Full Review

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★☆☆☆☆
Ihampers.co.uk Xmas Hampers

“Do not touch this company”

Written on: 18/02/2013

Ordered last year. Not only did we have a non delivery to a customer we tried to make contact x 10 calls, a number of emails and letters and we eventually got a response call in Feb!!!!! The hamper never did show, refund finally given at end feb!… Read Full Review

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★☆☆☆☆
Ihampers.co.uk Xmas Hampers

“WORST COMPANY EVER!!!! BEWARE DO NOT USE”

Written on: 07/02/2013 by mitch.10 (1 review written)

I ordered my hampers to be delivered christmas eve 2012and I am still waiting! I ordered in plenty of time and even paid extra delivery charges. Only half my hampers arrived on time the others never arrived and one delivered to the wrong address. I have called and emailed this company and been promised delivery next day again this was back in January. Its now february 2013 and after another phonecall and a different person I was again promised delivery and still no christmas hampers. The… Read Full Review

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★☆☆☆☆
Ihampers.co.uk Xmas Hampers

“Failed Delivery of Hamper”

Written on: 26/01/2013

I ordered two Christmas Hampers for my family in UK. One was delivered succcessfully the other was not. As my Sister was not home the courier decided to throw the hamper over a locked side gate and leave it there without leaving any notification. The hamper sat outside for 3 days in the rain, it was partially opened and some of the contents had fallen out. ihampers have refused on several occassions to re-deliver this hamper - they say without photographic evidence they will not re-deliver… Read Full Review

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★☆☆☆☆
Ihampers.co.uk Xmas Hampers

“Never delivered ”

Written on: 23/01/2013 by MANILVA (1 review written)

Ordered 3 hampers on 7th December and still not delivered on 23rd January . Very hard to talk to anyone as they dont have a phone number on there website. When i tried to contact i hampers through there chat on the website they did not answer as i was trying to make a complaint. I then contacted them using the chat the same day pretending to place an order they replied straight away. I eventually got hold of there number and they was very rude and have very poor customer service.NEVER WILL I… Read Full Review

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★☆☆☆☆
Ihampers.co.uk Xmas Hampers

“Would NOT use again!”

Written on: 16/01/2013

Ordered 3 Hampers on the 8th of December for delivery on or around 20th December. One arrived ok, spent most of the 23rd and 24th on the phone or live chat to get an up-date on the other two. Whilst I was guaranteed delivery on the 24th only one arrived (at 6pm on the 24th). The other one - hasn't arrived even though I have chased every day since New Year. I was told I couldn't e-mail or phone the Customer Service Dir so I wrote - but guess what - no reply! Absolutely disgraceful service… Read Full Review

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★☆☆☆☆
Ihampers.co.uk Xmas Hampers

“Totally useless Company”

Written on: 15/01/2013

Ordered a selection of 6 wines and told delivery would be 24th December 2012. It's now the 15th January 2013 and the goods have still not been delivered. No one at the Company knows where it is or what happened to it, though they are very good at giving you the run around. Also seems odd that I ordered from Ihampers.co.uk, got a generic response from Iflorist.co.uk, but the charge on my Credit Card says Colonial!!!! Will never buy from these people again… Read Full Review

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★☆☆☆☆
Ihampers.co.uk Xmas Hampers

“Con.”

Written on: 15/01/2013 by Swissrolly (1 review written)

Ordered a hamper on the 19th with it due to be delivered on the 21st as a Christmas present for a relative. It never arrived and I didn't receive any reply from ihamper/iflorist until the 10th January. They are now saying the item was delivered on 7th January even though it definitely hasn't and are refusing to provide proof of delivery and have refused point blank to give me a refund. This is FRAUD and I urge everyone to report this company to Trading Standards. DO NOT BUY FROM THEM… Read Full Review

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Jinstone's Response to Swissrolly's Review

Written on: 15/01/2013

Agree completely, ordered gift 4th December for sister and it was never delivered, have now cancelled order and demanded money back but no success so far. I'm going slightly further and reporting them to Lancashire Police for Fraud regarding the order and theft in relation to not returning my money, also reporting them to Trading Standards and also reporting them to Companies House as I don't feel the directors are Fit and Proper to be directors of a limited company. Don't go near ihampers, iflorist or Colonial Gifts. They are all the same group. Do not buy from these companies

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★☆☆☆☆
Ihampers.co.uk Xmas Hampers

“Non-delivery of a Christmas hamper”

Written on: 14/01/2013 by Lambypie2 (1 review written)

I ordered a Christmas hamper on the 16 December for for delivery to my daughter and son in the UK on 20 December which never arrived. The Livechat facility worked but as the respondent was based in India all he could do was tell me that it was stuck in the Yodel depot and gave me a link to track this myself. I raised a 'ticket' on the ihampers website and I didn't get a reply until 13 January 2013 which advised me to call a number in the UK. I called the number and they gave me a full refund of… Read Full Review

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★☆☆☆☆
Ihampers.co.uk Xmas Hampers

“Hamper not delivered”

Written on: 12/01/2013

We ordered a Hamper from Australia for Christmas for family in the UK. The hamper has not been delivered 3 weeks past Christmas, we have a charge on our credit card. No one replies to our emails. I think that what you call fraude… Read Full Review

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