Ihampers.co.uk Xmas Hampers Reviews

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Ihampers.co.uk Xmas Hampers

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★☆☆☆☆
Ihampers.co.uk Xmas Hampers

“an absolute disgrace and should be shut down”

Written on: 19/12/2013 by blondie12 (1 review written)

I ordered hamper start of november for delivery on 14th december. This has never arrived and after 4 emails unanswered and several phone calls again unanswered I am very angry and cannot believe a company in this decade is still getting away with this. Customer service is zero and on reading reviews how can this business still be trading? My husband is a solicitor and he will be dealing with this and trading standards will be involved. Never ever use them… Read Full Review

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★☆☆☆☆
Ihampers.co.uk Xmas Hampers

“BAD BAD BAD”

Written on: 18/12/2013

This company has online chat..never working..emails are never answered..and customer phone line will keep you waiting and not answer… Read Full Review

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Bachsbrother's Comment

Written on: 19/12/2013

Quite agree! Two hampers not delivered, no-one answers the phone, the on-line help-line produces no response, and three Emails remain unanswered.

The firm is obviously more than "duff", more like criminal

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★★★★☆
Ihampers.co.uk Xmas Hampers

“ordered one got two :)”

Written on: 17/12/2013 by fabi321 (1 review written)

Hi All, as many of us, I ordered xmas hampers from ihampers and after I did that I found the reviews and started really worried. But I have to say that there was nothing to worry about. One hamper was delivered on exact day I wanted it. The other one came the next day - but not one, two!!! I called there (got to the customer service immediately - no waiting) and the lady told me that there is no way how to get the hamper back. So I paid one and got two. Not bad. :-D Overall, based on the… Read Full Review

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★☆☆☆☆
Ihampers.co.uk Xmas Hampers

“Avoid like the plague!!”

Written on: 17/12/2013 by JulieEdmunds (1 review written)

Worst company ever- They tell outright lies , blame everyone else but themselves. Bottom line- you will not get what you order, nor will you get your money back.. I have referred on to trading standards and will continue to hound them until I receive my money back because its matter of principle. If I could give zero stars I would. Laughable excuses, poorly trained, ill mannered staff who are clearly coached with every excuse in the book. This company needs to be shut down… Read Full Review

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★☆☆☆☆
Ihampers.co.uk Xmas Hampers

“Do not waste your money! Worst company ever”

Written on: 16/12/2013 by emmametcalfe (1 review written)

Last year, I ordered three hampers (cost around 40 to 50 pounds each) at the end of November to be delivered to my family before christmas, i selected delivery about two weeks before christmas on the order screen. My mum got hers around the stated delivery time, but had the preserves missing from it, I rang up and they offered me a 2 pound credit note???? My brothers' hamper arrived a day or two before christmas and quite frankly, it wasn't worth the money, (they laughed at the compactness of… Read Full Review

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Devereaustin's Response to emmametcalfe's Review

Written on: 16/12/2013

YOu are right, they are BAD, very BAD And unfriendly.

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★★☆☆☆
Ihampers.co.uk Xmas Hampers

“Paid for guar delivery did not turnup”

Written on: 14/12/2013

I purchased a hamper to be delivered yesterday by paying for the service, the hamper did not turn up. I called today to see what was happening and why it had not arrived. The man advised that the courier company where behind with the deliveries but couldn't see any information on the tracking information system. I asked then that the refund take place for the money paid for the guaranteed delivery I had paid. He said when the hamper does arrive then they will action a refund. I asked if I could… Read Full Review

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★☆☆☆☆
Ihampers.co.uk Xmas Hampers

“Zero customer service”

Written on: 13/12/2013 by unhappyhampers (1 review written)

This is a company from the dark ages of customer service based on principles of "the customer is always wrong" and "if in doubt quote the terms and conditions - but don't stick to them ourselves." In short - order placed, we discover it won't be delivered by the deadline agreed on the phone only when we call up to check, so we cancel the order. They deliver anyway. On calling to ask about returning it they are utterly unhelpful, rude and refuse to accept the cost of returning the hamper. Then… Read Full Review

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★★★★★
Ihampers.co.uk Xmas Hampers

“Excellent service”

Written on: 26/11/2013

I live in Australia and my parents the UK. I have used I hampers for the last 3 years.they have always delivered on the date requested and my parents are happy with the surprise contents. Beats the postage price from here. Very satisfied customer I have recommended this site to friends in Aus too… Read Full Review

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★☆☆☆☆
Ihampers.co.uk Xmas Hampers

“Worst delivery service ever - save yourself the trouble.”

Written on: 11/10/2013 by mgeorgiou98 (1 review written)

I ordered a get well soon hamper for my friend online and requested my date. The day after my chosen date I realised I hadn't heard anything so called ihampers to be told that due to a 'technical difficult' they couldn't place the delivery but would definitely do so the following day. The day after this scheduled delivery date I called again to be told that the item I had ordered was out of stock and I should have been told this when I placed the order a week ago. Very very poor service. I… Read Full Review

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★☆☆☆☆
Ihampers.co.uk Xmas Hampers

“Bad service”

Written on: 08/08/2013

I ordered a hamper for our wedding anniversary to get delivered to my husband's hotel room. And they never delivered as apparently, my card message was too long and thus the hamper never was cleared for delivery. However, I talked to people and when I submitted the order, everything was alright and noo ne told me that my card message was too long. And I just kept waiting for it to be delivered. Very disappointing service. Cancelled order in the end… Read Full Review

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★☆☆☆☆
Ihampers.co.uk Xmas Hampers

“Told different stories for non-delivery”

Written on: 18/07/2013

Very disappointed that a wine hamper that I ordered for delivery in mid June June never turned up. I have been submitting emails and tickets to their support centre for 3 weeks now and the responses are awful. They even had the nerve to share a link to their courier service, which clearly shows the order has not been delivered (one month after it should have been). Why would they even do this. I asked for a full refund just under a week ago, and now they have told me they will arrange for… Read Full Review

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★☆☆☆☆
Ihampers.co.uk Xmas Hampers

“RUBBISH!”

Written on: 01/03/2013

This company from what I can tell is also known as 'iflorist'. Check out the reviews for them under 'iflorist'..........you'll see they're just as bad. My dads gift was ordered for 24th December........he lives in Clitheroe, Lancashire, England...........when I checked the online tracking they had sent it to a similar address in IRELAND!!!!!! I tried contacting the service centre there online and they said it couldnt be sent too my dads from there, 5 emails later, its now the 6th January… Read Full Review

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★☆☆☆☆
Ihampers.co.uk Xmas Hampers

“Rip off”

Written on: 20/02/2013

Ordered wine gift to go to Isle of Man. They missed first date of 19th December, changed the item and then missed second date of 22nd, and then missed Christmas Eve. I shall be talking to Trading Standards. Live Help is a joke. Not to be trusted, and not responding to messages. Or phone calls. Avoid at all costs. Not serious. No commitment to customer service… Read Full Review

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★☆☆☆☆
Ihampers.co.uk Xmas Hampers

“Don't waste your money!”

Written on: 20/02/2013

I ordered a hamper from these guys on Dec 14th, they took the money that day and my parents STILL have not received it and probably nevre will. I have tried contacting them by email and phone, but all to no avail. Maybe I will get my money back from Visa, but I doubt ihampers will cough up. PLEASE don't buy from these guys… Read Full Review

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★☆☆☆☆
Ihampers.co.uk Xmas Hampers

“APPALLING - DO NOT USE THIS COMPANY”

Written on: 19/02/2013

We ordered a hamper to go to family in UK (they are UK solicitors and will be chasing this up). It has not arrived and noone bothers to answer the telephone or emails. Do NOT use them… Read Full Review

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★★★★☆
Ihampers.co.uk Xmas Hampers

“Nice christmas present”

Written on: 18/02/2013

Ordered late sunday and selected delivery for Tuesday 18th December for a christmas present for family member. Didn't receive the item Tuesday as I have it delivered to my work address and they tried delievring it late at night. I didn't get a phone call to tell me delievry was unsuccessful it came the following day after I had rang ihampers and also the courier and tracked it myself. Easy to use website and the courier was pretty reliable. Would use again… Read Full Review

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★☆☆☆☆
Ihampers.co.uk Xmas Hampers

“Do not touch this company”

Written on: 18/02/2013

Ordered last year. Not only did we have a non delivery to a customer we tried to make contact x 10 calls, a number of emails and letters and we eventually got a response call in Feb!!!!! The hamper never did show, refund finally given at end feb!… Read Full Review

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★☆☆☆☆
Ihampers.co.uk Xmas Hampers

“WORST COMPANY EVER!!!! BEWARE DO NOT USE”

Written on: 07/02/2013 by mitch.10 (1 review written)

I ordered my hampers to be delivered christmas eve 2012and I am still waiting! I ordered in plenty of time and even paid extra delivery charges. Only half my hampers arrived on time the others never arrived and one delivered to the wrong address. I have called and emailed this company and been promised delivery next day again this was back in January. Its now february 2013 and after another phonecall and a different person I was again promised delivery and still no christmas hampers. The… Read Full Review

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★☆☆☆☆
Ihampers.co.uk Xmas Hampers

“Failed Delivery of Hamper”

Written on: 26/01/2013

I ordered two Christmas Hampers for my family in UK. One was delivered succcessfully the other was not. As my Sister was not home the courier decided to throw the hamper over a locked side gate and leave it there without leaving any notification. The hamper sat outside for 3 days in the rain, it was partially opened and some of the contents had fallen out. ihampers have refused on several occassions to re-deliver this hamper - they say without photographic evidence they will not re-deliver… Read Full Review

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★☆☆☆☆
Ihampers.co.uk Xmas Hampers

“Never delivered ”

Written on: 23/01/2013 by MANILVA (1 review written)

Ordered 3 hampers on 7th December and still not delivered on 23rd January . Very hard to talk to anyone as they dont have a phone number on there website. When i tried to contact i hampers through there chat on the website they did not answer as i was trying to make a complaint. I then contacted them using the chat the same day pretending to place an order they replied straight away. I eventually got hold of there number and they was very rude and have very poor customer service.NEVER WILL I… Read Full Review

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