Ihampers.co.uk Xmas Hampers Reviews

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Ihampers.co.uk Xmas Hampers

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★☆☆☆☆
Ihampers.co.uk Xmas Hampers

“Hamper not delivered”

Written on: 26/12/2013 by Ando55 (1 review written)

Ordered a hamper to be delivered before Christmas on the 20th Dec aunt still waiting. Not good… Read Full Review

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★★★★☆
Ihampers.co.uk Xmas Hampers

“Delivered just on time!”

Written on: 26/12/2013

I sent a hamper to my boyfriend who was back home in the UK for holidays (we live overseas)I ordered it just a couple days before my desired date. I was worried because there were some bad reviews out there regarding late delivery but they delivered right on time - I was very pleased! I deducted a star because their online support is automated; it promises a "live support" but all it does is provide an automated answer from the database based on the keywords of the problem description. It was… Read Full Review

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★☆☆☆☆
Ihampers.co.uk Xmas Hampers

“ihampers DISGUSTING!”

Written on: 25/12/2013

Don't order from ihampers! Awful service. I ordered a hamper and got a confirmation e-mail. Hamper was supposed to be delivered on Friday 20th Dec. It was not delivered. I eventually managed to log on to track my order which shows "accepted", is that 'order accepted' or do they think the hamper has been accepted? I e-mailed them to find out where it was, I was sent an automated reply to say they would get back to me. They didn't. I went on to live chat, to get a response,again, no reply. I… Read Full Review

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★☆☆☆☆
Ihampers.co.uk Xmas Hampers

“A disgrace”

Written on: 24/12/2013

Avoid at all costs! If I could have ordered No Stars I would have done. Just been informed after 3 days of calling to get through that my hamper has gone missing - no-one notified me, no-one apologised and no-one is offering any compensation. The escalation team can't be contacted by phone, managers can't be spoken to, company does not offer compensation and refunds in 3 working days (I'll believe that when I see it!! Shocking service plus the cost of my chase calls to a PREMIUM cost number… Read Full Review

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★☆☆☆☆
Ihampers.co.uk Xmas Hampers

“Absolutely horrendous”

Written on: 23/12/2013 by Lenahally (1 review written)

No delivery still three days later - no customer service. Don't answer calls or emails. Stay well away: money taken from credit card alright. Bitterly disappointed with service… Read Full Review

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★☆☆☆☆
Ihampers.co.uk Xmas Hampers

“SHOCKING COMPANY”

Written on: 23/12/2013 by karencorps (1 review written)

Stupidly did not read reviews. Ordered five hampers for presents for employees. One arrived, contents very disappointing, not cold and contained cheese. Others have not arrived although the site says they have, been on hold on and off all morning. On hold for twenty minutes each time and then they cut you of. My responses to email and live chat never online. I would recommend you go elsewhere and don't waste your time and money. All fur coat no kni****s. Glossy brochures and fancy website… Read Full Review

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★☆☆☆☆
Ihampers.co.uk Xmas Hampers

“very poor”

Written on: 23/12/2013 by earlyann (1 review written)

This service is the worst I have ever used the customer service is not available when you call the number they cant take your call their live chat doesn't work all you can do is leave a message then that is not answered my delivery is 3 days late and can not get any help .the whole service is rubbish… Read Full Review

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★☆☆☆☆
Ihampers.co.uk Xmas Hampers

“Not gourmet but aeroplane food! ”

Written on: 22/12/2013

A black paper box was delivered a day early in response to my email. I could not speak to anyone since no one answers the phone. I tried to contact Ihamers, the internet company, because I had not heard from them since my order in November. My satisfaction with receiving the order so efficiently was immediately turned into anger on opening the so called hamper and finding it contained two small bottles of cheap wine, just like I used to get on the plane in the past. The biscuits are very… Read Full Review

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★★★★★
Ihampers.co.uk Xmas Hampers

“First Class Service”

Written on: 22/12/2013

Ordered online beginning of December for delivery 20 December. Arrived first thing this morning presented beautifully. Lovely products can't fault service. Would definately recommend to friends and family… Read Full Review

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★☆☆☆☆
Ihampers.co.uk Xmas Hampers

“Worst service ever”

Written on: 22/12/2013

We ordered two hampers and none sent. This company should be reported  as they had taken the payment . I would recommend all friends and family to stay away from this company… Read Full Review

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★☆☆☆☆
Ihampers.co.uk Xmas Hampers

“avoid at all costs”

Written on: 21/12/2013 by Baz974 (1 review written)

ordered for a specific date, nothing arrived. tried to contact their '24hr' customer online service, no reply after 2 days. tried contacting the 'online chat service' offline for 2 days. tried calling direct, no answer to phones. aside from printing a message, wrapping it around a brick and throwing it through the directors window, i dont know what else to do. of course they have taken and banked my £110! i think the website is a money spinning blag. they have no intention of honouring the… Read Full Review

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★☆☆☆☆
Ihampers.co.uk Xmas Hampers

“AVOID AVOID AVOID!”

Written on: 21/12/2013 by princesslauren83 (1 review written)

Do not use this company they took my money and the wine hamper never arrived! Failed to reply to my emails cannot contact them AT ALL! Totally tricked by them! Reported them to the police and trading standards! Please do not be fooled like I was!… Read Full Review

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★☆☆☆☆
Ihampers.co.uk Xmas Hampers

“Awful product and sevice - Do not use this company”

Written on: 20/12/2013

My partner ordered a hamper for a relative this week. I mistakenly thought this was part of John Lewis as we were on their site but must have flipped. Had I seen the reviews online, I NEVER would have gone along with the order. Our family member has today received a completely broken to bits "luxury" hamper which looks as if it has been stamped on and is made of balsa wood. Have tried numerous times since this morning to ring customer services which are either closed or hanging on a voicemail… Read Full Review

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★☆☆☆☆
Ihampers.co.uk Xmas Hampers

“£600 of orders placed, 3 weeks before Christmas....”

Written on: 20/12/2013 by Andehh2 (1 review written)

3 out of 5 hampers turned up with 3 days to go before Christmas (weekend before ignored), the last 2 hampers never materialised. Despite 4 e-mails over 3 days not had a single response. These orders were placed early December to ensure plenty of time for delivery. NOT what you spend £600 on! Their premium rate phone number (0844...) forces you on hold for 20mins, before patience runs out and no one has yet replied to my repeated attempts at their 'chat' help. UTTERLY APPALLING SERVICE!… Read Full Review

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★☆☆☆☆
Ihampers.co.uk Xmas Hampers

“TOTALLY DISHEARTENED BY NON SERVICE”

Written on: 20/12/2013 by Ettag456 (1 review written)

I ordered hampers back in August for delivery for Christmas ..... so far I have heard nothing and when trying to contact them.... that is nigh impossible... e-mails are unanswered the message on their ansaphone is awful if not rude. These are presents for my brother and sister in law I don't know what to do at this late stage in the game ?… Read Full Review

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★☆☆☆☆
Ihampers.co.uk Xmas Hampers

“an absolute disgrace and should be shut down”

Written on: 19/12/2013 by blondie12 (1 review written)

I ordered hamper start of november for delivery on 14th december. This has never arrived and after 4 emails unanswered and several phone calls again unanswered I am very angry and cannot believe a company in this decade is still getting away with this. Customer service is zero and on reading reviews how can this business still be trading? My husband is a solicitor and he will be dealing with this and trading standards will be involved. Never ever use them… Read Full Review

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★☆☆☆☆
Ihampers.co.uk Xmas Hampers

“BAD BAD BAD”

Written on: 18/12/2013

This company has online chat..never working..emails are never answered..and customer phone line will keep you waiting and not answer… Read Full Review

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Bachsbrother's Comment

Written on: 19/12/2013

Quite agree! Two hampers not delivered, no-one answers the phone, the on-line help-line produces no response, and three Emails remain unanswered.

The firm is obviously more than "duff", more like criminal

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★★★★☆
Ihampers.co.uk Xmas Hampers

“ordered one got two :)”

Written on: 17/12/2013 by fabi321 (1 review written)

Hi All, as many of us, I ordered xmas hampers from ihampers and after I did that I found the reviews and started really worried. But I have to say that there was nothing to worry about. One hamper was delivered on exact day I wanted it. The other one came the next day - but not one, two!!! I called there (got to the customer service immediately - no waiting) and the lady told me that there is no way how to get the hamper back. So I paid one and got two. Not bad. :-D Overall, based on the… Read Full Review

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★☆☆☆☆
Ihampers.co.uk Xmas Hampers

“Avoid like the plague!!”

Written on: 17/12/2013 by JulieEdmunds (1 review written)

Worst company ever- They tell outright lies , blame everyone else but themselves. Bottom line- you will not get what you order, nor will you get your money back.. I have referred on to trading standards and will continue to hound them until I receive my money back because its matter of principle. If I could give zero stars I would. Laughable excuses, poorly trained, ill mannered staff who are clearly coached with every excuse in the book. This company needs to be shut down… Read Full Review

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★☆☆☆☆
Ihampers.co.uk Xmas Hampers

“Do not waste your money! Worst company ever”

Written on: 16/12/2013 by emmametcalfe (1 review written)

Last year, I ordered three hampers (cost around 40 to 50 pounds each) at the end of November to be delivered to my family before christmas, i selected delivery about two weeks before christmas on the order screen. My mum got hers around the stated delivery time, but had the preserves missing from it, I rang up and they offered me a 2 pound credit note???? My brothers' hamper arrived a day or two before christmas and quite frankly, it wasn't worth the money, (they laughed at the compactness of… Read Full Review

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Devereaustin's Response to emmametcalfe's Review

Written on: 16/12/2013

YOu are right, they are BAD, very BAD And unfriendly.

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