Brand Alley Reviews - www.brandalley.co.uk

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★★☆☆☆
1.5 / 5
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★★★☆☆

“A Question of Quality”

Written on: 14/09/2012

I recently bought a bag from Brand Alley (my first purchase) and was very impressed - customer services were very helpful when I wanted to amend the delivery address and my bag arrived less than a week later. I should be happy but I have a niggling feeling that my bag is either a fake or a factory second. The quality is not what I have come to expect from this designer brand (Ciccia). Yes I got it for a good price but I would rather have spent a bit more to get the real thing… Read Full Review

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★★★★★

“VERY PLEASED”

Written on: 28/07/2012 by hannah81 (1 review written)

I am absolutely happy with my 2 purchases from the website. I however ordered stuff fron their outlet bit of the website, and these items are listed as "available now", so they ll be dispatched really quickly, so I got my items 2-3 days later... also I got some deals like 2 for 3, which ended up great price for what I got!!! The first time round, the packaging was really poor, which I wrote to them, simce you expect at least fairly well folded up clothes, when you buy brand name, and my… Read Full Review

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★☆☆☆☆

“You will NEVER get a refund from these cowboys”

Written on: 23/07/2012 by eddiebooth (1 review written)

I ordered a pair of glass bookends in March. They arrived with chips out of them so I got a returns slip from BrandAlley and sent them back on 2nd April. It is now almost August and despite several emails to them I cannot get a refund, in fact I cannot even get a reply to any of my emails. These were not an expensive item, it is the principle that matters. Do not buy from Brand Alley unless you are prepared to lose your money should the goods be damaged or unsuitable for you… Read Full Review

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★☆☆☆☆

“The worst service I had ever seen”

Written on: 12/07/2012

Simple advise to anyone who wants to use brandalley - DON'T!!!!!!!! It is only because there is a 99,9% chance that you will never get the product you have ordered and than will spend a few days trying to contact them, as their customer service team takes 48 hours to respond. This tells that they have so many queries from unhappy customers and are not able to deal faster. Just don't use it, will save lots of nerves for yourselves. And for anyone who does - GOOD LUCK GETTING YOUR GOODS… Read Full Review

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Snook179's Comment

Written on: 16/02/2013

Always had my goods

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★☆☆☆☆

“Brandalley denies selling fake items”

Written on: 05/07/2012 by MONEYEXPERT (2 reviews written)

I've already warned all of my friends who are using brandalley over the quality issue of bags and sunglasses they sell. I've received one myself and returned it back. Of course, brandalley would never acknowledge they sell imitation of big designer brands! They also refused paying for postage incurred when returning items that are not up to standard! I would not recommend this online site and won't be using it again. Delivery takes forever, you won't get your goods until you remind and follow… Read Full Review

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★☆☆☆☆

“Recent decline in the quality of products and packaging”

Written on: 20/06/2012

I have ordered from Brand Alley on numerous occasions but have to say my last two orders were very disappointing. The quality and workmanship of the clothes leaves a lot to be desired especially for goods branded as designer clothes. I would much rather buy from mainstream shops at a fraction of the cost than claim to be wearing a 'designer dress' that looks so cheap!!! My recent order was so disappointing I could have purchased those items from a market stall. I did not even have the heart… Read Full Review

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★☆☆☆☆

“incorrect item”

Written on: 16/06/2012

brandalley is a terrible online company....i ordered a french connection dress from them and it took 6wks to arrive and when it finally arrived it was not what i was expecting,it was a different dress entirely and d dress was from china,the reason why i know is from china is because ive been to china and there is a way they pack there clothes,its always twisted and long....this dress is not close to what i ordered at all and i feel teriible.... please be very careful about what u order from… Read Full Review

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★☆☆☆☆

“An Absolute joke”

Written on: 15/06/2012

I have ordered from brad alley twice now and I do accept the fact that their deliveries take longer than usual but my first order took almost 2 months to be delivered and I wasn't notified to say it had been dispatched and now my second order that I placed almost 5 months ago is still yet to be delivered to me even though they took my money from my account almost immediately. Brand Alley hands down has the worst delivery policy I have ever seen of an online retail outlet and I will never… Read Full Review

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★☆☆☆☆

“Second time ordered, second time disappointed”

Written on: 12/06/2012

I have order items twice from Brand Alley, accepting that they may take several weeks to arrive. On both occasions though, they did not, and I only found out via PayPal as I had been refunded. Really rather unacceptable. The business model may suit the current climate in terms of discounts but never in terms of customer service… Read Full Review

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★☆☆☆☆

“Hopeless”

Written on: 11/05/2012

I have been signed up to Brand Alley for over a year and have enjoyed the lure of bargain products with only a month or so to wait for them to arrive. I know how the discount works, I know the goods take time to arrive, but at the beginning of October last year I bought a bundle of items to arrive in time for my birthday at the end of november. My birthday came and went, and 8 weeks later I finally wrote to them. They kept my money all this time and never bothered to tell me the supplier let… Read Full Review

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★☆☆☆☆

“WILL ORDER NOTHING EVER AGAIN FROM BRANDALLEY”

Written on: 09/05/2012

Over the couple of years I have ordered from Brandalley, I have experienced so many delays....issues....lost orders....that I am finally cancelling my account with them. Currently I am awaiting an order that I paid for in March, and was told would be delivered by end of April at the latest. It is now 9th May and I spoke to cancel my order today but was told I cannot as it is 'ready for despatch', and has been 'ready for despatch' for the last ten days! This is not the first time I have… Read Full Review

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★☆☆☆☆

“Terrible Customer service”

Written on: 05/05/2012 by jurus (1 review written)

After taking your money a month in advance i was disappointed to find my order not despatched in the timescales stated. I think a simple email advising of the delay should have been sent by them, instead i had to chase them to be told that my order was being packed by the warehouse. Funny then that another 2 days later i find my order has been cancelled and they have been "let down by suppliers", so what was the warehouse packing then?. Imagine how much interest they must make on all of the… Read Full Review

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★☆☆☆☆

“terrible customer service and poor delivery”

Written on: 01/05/2012 by lyssa01 (1 review written)

I have recieved the worst service from brand alley, I would not recommend them at all. I did not recieved te item that I ordered for as the item was delivered to the wrong address. Three weeks afta placing the order I did not recieve a call back from brand alley to up date me on the status of my order with their delivery service yodel. The worst delivery service in the world is yodel, the delivery man either stole my goods or is sooo incompetent that he gave it to the wrong address. When I… Read Full Review

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★☆☆☆☆

“just awful ”

Written on: 01/05/2012 by jennifer26 (1 review written)

It is one thing to have to wait a month for your order, but should the order be delayed beyond that I certainly would expect a simple email informing me. When I emailed them about the delay via their customer service email link, I recieved zero response --even though they say they get back to you within 48 hours. Later I find only one of the items I ordered was being delivered, via logging onto the site, not via them. The crappy service is not worth the price drop. Might as well wait for… Read Full Review

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★☆☆☆☆

“"We are sorry, but our suppliers let us down"...Don't...”

Written on: 25/04/2012

I've been with BrandAlley for nearly 2 years and finaly reached the point and canceled my account when yet again another item wasn't delivered.Knowing that for some items you have to wait several weeks eventhough the paument is taken straight away and then receiving an email saying @we are sorry, but our suppliers let us down, so we will issue you a refund" is bad enough.Therefore I decided to start buying only items available now, meaning they alredy have them in their warehouse. But when out… Read Full Review

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★★★★☆

“Great Service!!!”

Written on: 03/04/2012 by JDAVIS84 (1 review written)

I came across BrandAlley whilst searching for some Umbro New York Cosmos items. I was excited when I saw how cheap the products were so I immediately ordered 5 items. To my suprise I then realised that the items would take 4 weeks or so to be delivered. I then looked around and found a lot's of bad reviews for the website. I thought I had made a huge mistake at first. After 3 weeks my Cosmos Umbro clothes game with no errors or anything whatsoever. It my my fault that I did not read how long… Read Full Review

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★☆☆☆☆

“Incorrect items”

Written on: 13/03/2012

I have had the misfortune to order from Brand Alley three times. Twice I have been sent incorrect items, and had to return them. The first time, the jeans were vastly different from those pictured (and described). The second, I was sent the wrong size (and no, this cannot be explained by US equivalents etc.). For me, it doesn't matter how good a company's returns policy is, if 2 out of 3 times they send you the incorrect item to start with. As others have pointed out, I also had to wait… Read Full Review

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★☆☆☆☆

“Poor delivery "service"”

Written on: 09/03/2012 by and43 (1 review written)

Awful delivery process using a company called yodel. One of my orders was left outside my house so the card said. It was not there when I got home in the evening. Queried why they would do that rather than come back the next day or leave with a neighbour as their website clearly states. Also asked them to make sure the next order was not dumped outside my house. Needless to say it was, but at least it was there this time. Brandalley said they do not require yodel to get a signature and… Read Full Review

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★☆☆☆☆

“Banking MY Money”

Written on: 27/02/2012 by Dogtagged (1 review written)

Brand Alley, unlike most other companys who only charge your card when the goods are dispatched, make deduction of the payment as soon as you order. You then wait several weeks for delivery only to be told after a month or so that they cannot fulfill the order and they refund the charge. Sounds fair? No not at all. Imagine a thousand people order a bargain item at £35.00 - Brand Alley have £35,000.00 to play with for a month, even at just a small interest rate they are able to rake in a… Read Full Review

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★★★★★

“A fantastic company to buy from and talk to”

Written on: 03/02/2012 by Lince123 (1 review written)

I have no idea why Brand Alley are getting so many bad reviews it makes me wonder about the validity of those comments. The reason I say this is I have been buying from Brand Alley for well over a year now, and have had NO PROBLEMS - VILCH. I cancel orders - no issue I call them - again never have I had a problem. The customer service is outstanding. I am a company director and would be critical of I felt they had failed in anyway. I recently had an issue where there had been a mistake… Read Full Review

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