Brand Alley Reviews - www.brandalley.co.uk

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★★☆☆☆
1.5 / 5
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★★★☆☆

“A company selling geniune branded items at a bargain price”

Written on: 28/07/2013

This company sells original genuine designer items. These items are overstock, not wanted returned or cancelled orders from other companies that they then get and sell on at a great reduced price.I have bought many a designer dress of Brandalley and have been at a very low price and they have all been real not fake. Bit unfair on previous reviews. Will continue to use. Now the negatives yes they do hold onto returns before giving you a refund 15 days later. They have sent me other dresses of… Read Full Review

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★☆☆☆☆

“Brand Alley review”

Written on: 19/05/2013

I have had a few items from Brand Alley, some of which I have been happy with. However, on two occasions I have ordered items which Brand Alley have taken my money and then weeks later I have had an email to say they are not available and a refund has been sent. On the last occasion, I ordered 8 items, eight weeks later and only after I contacted them to ask where my items were, did they say 'there supplier had let them down' and I would be refunded. Disgraceful customer service, it makes me… Read Full Review

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★☆☆☆☆

“Completely unreliable”

Written on: 03/05/2013

Consistently deliver the wrong size and hold on to your cash as long as possible after the items have been returned. Not recommended… Read Full Review

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★☆☆☆☆

“PLEASE READ!!!”

Written on: 01/05/2013

I purchased a pair of armani sunglasses and as soon as i saw the case i new they were fakes, they were all plastic and i could buy them for 5 pound down dagenham market! but got charged 50, i have just sent them back so we will see how long the process is to get my money back. The original price was 130 pund and was reduced to 50 so most of my freinds have said i shouldve realised its to good to be true!! So partly my fault i would just like you all to consider this as the website should not be… Read Full Review

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★☆☆☆☆

“Worst website ever. ”

Written on: 23/04/2013 by GlasgowJenni (1 review written)

I ordered a pair of Diesel Jeans which started to fall apart at the seams near the waist. I took them to the Diesel store in Glasgow who confirmed that the jeans I bought from Brandalley were fake. When I called up their customer service and spoke to some guy I was dismissed and told that they only buy real products, which is a complete lie because I have the evidence from Diesel sales person. I was yelled at by them and found his manner completely distasteful. There was no manager to escalate… Read Full Review

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★★★★★

“Can be great!”

Written on: 20/04/2013 by pontman (1 review written)

I have bought many items from this site and am very impressed with the quality of goods and the service provided. The best came last week with 2 dresses that fitted my wife like a glove and were 90% discounted. Brand alleys returns policy is efficient - if you don't like it you pay the postage and if it is not as ordered they pay. Some of the negative comments made by others are unwarranted and unfair… Read Full Review

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★☆☆☆☆

“All that glitters is not gold!!!”

Written on: 17/04/2013

Oh when i came across this site i thought i had found a gold mine but for some reason,i decided to read the reviews first.First website i have seen so many complaints.however,i still ordered two items but then on second thoughts,i cancelled one. Thank heavens for that!!!I got my parcel today and guess what, i got a bracelet instead of the necklace l ordered. Although i got my item earlier than i thought,turned out to be wrong and i am really disappointed but l blame myself for not heeding to… Read Full Review

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★☆☆☆☆

“SELLS FAKES”

Written on: 24/03/2013

I ordered a YSL Mascara, one that i have used for 10 years and never use anything different. The mascara from Brand Alley didn't dry on my lashes and came off on fingers. Within an hour there was nothing left on my lashes!! I emailed the customer services and thankfully they have given me a full refund and told me to bin the mascara. I'm guessing they must have had others complaining! … Read Full Review

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★☆☆☆☆

“DO NOT BUY!”

Written on: 23/03/2013

Received order and it was of cheap quality so I sent back via collect and have a tracking number, however they are saying they didn't receive and are ignoring my emails so be warned!… Read Full Review

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★☆☆☆☆

“Lottery”

Written on: 22/03/2013

I have ordered quit a few things from brand alley yet have only received one pair of leather shoes where the leather had a slight ripple effect on one shoe which wasent that noticeable unless you looked closely but it was obviously a second.brand alley are very good at keeping your money for a month and then notifying you your order has been cancelled which is a bit of a complete joke after you've really been looking forward to getting the items. Unless it says available now I wouldn't bother… Read Full Review

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★★★★★

“Excellent products and service”

Written on: 12/03/2013

I have been a member for many years now and I have been please with every purchase and every contact that I have had with them. Repayment for order cancellation and returned ourders is quick. Waiting for the items to ship may take a while but it is the price you have to pay for good discounted items! I would thoroughly recommend this website to anyone. I check it daily to get the best deals fast and also use the Outlet. Delivery cost might be a little steep but it is value for money. The… Read Full Review

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★☆☆☆☆

“BAD BAD BAD”

Written on: 09/03/2013

complete and utter waste of time using this company after ordering a pair of boots only to be sent the wrong SIZE,ASKING for a refund what a joke ....TOOK 15 days and 3 phone calls and still have not receive my money rang again only to be told it can take upto 5 working days to put my money in my BANK.....WHAT system is this outdated company USING????? this company is a joke beware do not order anything from here customer service staff all need retraining they talk over you when all your doing… Read Full Review

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★☆☆☆☆

“Customer service - nil”

Written on: 21/02/2013 by sgrobby (1 review written)

Yes there is very good product on there but half the time they cancel your order, then there is the we have only half your order and then there is today the yes you moved house months ago and changed your address we still decided to send it to your old address and as we are in the wrong we wont send it out again we will keep your money until it is recieved back in our depot and refund you. Bearing in mind you had my money for the 3 months it has taken you to send out the order. 4 emails… Read Full Review

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★☆☆☆☆

“World's Worst Company!”

Written on: 11/12/2012 by AutumnDay (1 review written)

They tell you it will take up to a month for their products to get to you. In my experience, it has taken longer than that over 80% of the time. I am currently waiting for something I ordered from them over a month ago. Another thing is that they will keep you waiting for over a month then cancel your order. They have just cancelled two of the four times I am currently waiting for. I truly believe, no, let me correct that, I am certain that BranAlley does not give a damn about their customers… Read Full Review

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★☆☆☆☆

“BrandAlley more like back alley. ”

Written on: 04/12/2012 by Mshottyhotti (1 review written)

I have been a member of BrandAlley for 5 years. This site is going down hill fast . Orders lost in transit and shoddy goods. Stuff that looks like you bought it in a back alley. ladies and gents stay away. This site is not what it used I be and is Run by a bunch of charlatans. Look at the host of negative reviews on this site alone and ask yourself if its really worth the risk ordering from this site… Read Full Review

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★★★★☆

“People don't understand the business model!”

Written on: 27/11/2012

The products onsite are always really good, huge variety and there's something for pretty much everyone...but the real thing that entices me (and everyone!) is the HUGE DISCOUNTS. Where else can you find 75% off Farah Vintage? I bought a shirt for £13! Bargain!! And that's not all, I am constantly browsing and buying, the discounts are too good to refuse. However, there is an inevitable reason why the items are so cheap. Delivery can take some time, but a lot of the time comes well within… Read Full Review

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Autumnday's Comment

Written on: 11/12/2012

I suspect you are a BrandAlley plant! No honest independent customer could have written this review. If you have been a customer for even up to three orders, you will have had late deliveries, cancellations, damaged goods or good that simply do not look like what they have advertised, that have become the hallmark of BrandAlley. The huge discount that you mention does not give them license to be so TERRIBLE. Besides one can get similar discounts on ebay. All I can say is that you MUST be in the pay of BrandAlley. This is the only sane explanation I can give for this lie that you have written as a review. Sorry but it's not okay to deceive people the way you are doing now. Shame on you!

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★☆☆☆☆

“Worse Service ever”

Written on: 20/11/2012

I got a watch of them , it was quite dear ,when I got it, it was nothing like the image on their site, and looked like something out of a euro shop, it was also faulty, I sent it back they received it 2 weeks ago and still no refund, I've now got onto PayPal to try sort it as I cannot get reply from numerous emails, Stay wawy is my advice, Its a con job… Read Full Review

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★☆☆☆☆

“Will never order from BrandAlley again”

Written on: 15/11/2012

I ordered a pair of boots 1 month ago and the money was taken from my account straight away. I have waited a month for them to be told they cannot fulfill the order and will credit my account. The credit hasn't appeared yet - I have been waiting for it for a week. I ordered goods from them last year which were damaged when they arrived - I thought this was a one off, but having read the reviews here, it obviously is normal practice. I will not be ordering from BrandAlley ever again and would… Read Full Review

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★☆☆☆☆

“NO CUSTOMER SERVICE”

Written on: 15/11/2012

I have received the wrong product and it is very painful to send it back and also get your money back! Speaking to customer service is like speaking to an answering machine. I had to take a day off for the pickup of the wrongly delivered product, but didn't come to pick it up. They don't care if you have to get out of your way. Now I seen the product I originally wanted, but they can't sent it to me, I have to re-order and pay the full amount! So I have a product I don’t want and brand ally… Read Full Review

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★☆☆☆☆

“Beware when ordering from this company”

Written on: 13/11/2012 by ChristineRebecca (1 review written)

Spent a good few hundred pound and waited over 1month for my order only to be told (after i have had to contact them) that my order is lost in transit! Now i do not believe this as i have in the past ordered from them and then had it cancelled weeks later with them saying that they cannot fulfill the order. They must be making a good little living off the interest from the money they take and hold from people before finally cancelling the orders. Most popular excuses i and others who have… Read Full Review

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Brandalley's Response to ChristineRebecca's Review

Written on: 26/11/2012


Hi, my name is Keith,

I am the Customer Service Manager at BrandAlley
I am sorry to read that you were less than satisfied with our service.

I would very much like to be able to speak to you in person to see if we can possibly turn things around for you and redeem your faith back in us

If you could contact me on
customerservice@brandalley.co.uk
I would be most grateful

Many thanks

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