Brand Alley Reviews - www.brandalley.co.uk

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★★☆☆☆
1.5 / 5
14% of users recommend this
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★★★★★

“Excellent products and service”

Written on: 12/03/2013

I have been a member for many years now and I have been please with every purchase and every contact that I have had with them. Repayment for order cancellation and returned ourders is quick. Waiting for the items to ship may take a while but it is the price you have to pay for good discounted items! I would thoroughly recommend this website to anyone. I check it daily to get the best deals fast and also use the Outlet. Delivery cost might be a little steep but it is value for money. The… Read Full Review

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★☆☆☆☆

“BAD BAD BAD”

Written on: 09/03/2013

complete and utter waste of time using this company after ordering a pair of boots only to be sent the wrong SIZE,ASKING for a refund what a joke ....TOOK 15 days and 3 phone calls and still have not receive my money rang again only to be told it can take upto 5 working days to put my money in my BANK.....WHAT system is this outdated company USING????? this company is a joke beware do not order anything from here customer service staff all need retraining they talk over you when all your doing… Read Full Review

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★☆☆☆☆

“Customer service - nil”

Written on: 21/02/2013 by sgrobby (1 review written)

Yes there is very good product on there but half the time they cancel your order, then there is the we have only half your order and then there is today the yes you moved house months ago and changed your address we still decided to send it to your old address and as we are in the wrong we wont send it out again we will keep your money until it is recieved back in our depot and refund you. Bearing in mind you had my money for the 3 months it has taken you to send out the order. 4 emails… Read Full Review

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★☆☆☆☆

“World's Worst Company!”

Written on: 11/12/2012 by AutumnDay (1 review written)

They tell you it will take up to a month for their products to get to you. In my experience, it has taken longer than that over 80% of the time. I am currently waiting for something I ordered from them over a month ago. Another thing is that they will keep you waiting for over a month then cancel your order. They have just cancelled two of the four times I am currently waiting for. I truly believe, no, let me correct that, I am certain that BranAlley does not give a damn about their customers… Read Full Review

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★☆☆☆☆

“BrandAlley more like back alley. ”

Written on: 04/12/2012 by Mshottyhotti (1 review written)

I have been a member of BrandAlley for 5 years. This site is going down hill fast . Orders lost in transit and shoddy goods. Stuff that looks like you bought it in a back alley. ladies and gents stay away. This site is not what it used I be and is Run by a bunch of charlatans. Look at the host of negative reviews on this site alone and ask yourself if its really worth the risk ordering from this site… Read Full Review

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★★★★☆

“People don't understand the business model!”

Written on: 27/11/2012

The products onsite are always really good, huge variety and there's something for pretty much everyone...but the real thing that entices me (and everyone!) is the HUGE DISCOUNTS. Where else can you find 75% off Farah Vintage? I bought a shirt for £13! Bargain!! And that's not all, I am constantly browsing and buying, the discounts are too good to refuse. However, there is an inevitable reason why the items are so cheap. Delivery can take some time, but a lot of the time comes well within… Read Full Review

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Autumnday's Comment

Written on: 11/12/2012

I suspect you are a BrandAlley plant! No honest independent customer could have written this review. If you have been a customer for even up to three orders, you will have had late deliveries, cancellations, damaged goods or good that simply do not look like what they have advertised, that have become the hallmark of BrandAlley. The huge discount that you mention does not give them license to be so TERRIBLE. Besides one can get similar discounts on ebay. All I can say is that you MUST be in the pay of BrandAlley. This is the only sane explanation I can give for this lie that you have written as a review. Sorry but it's not okay to deceive people the way you are doing now. Shame on you!

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★☆☆☆☆

“Worse Service ever”

Written on: 20/11/2012

I got a watch of them , it was quite dear ,when I got it, it was nothing like the image on their site, and looked like something out of a euro shop, it was also faulty, I sent it back they received it 2 weeks ago and still no refund, I've now got onto PayPal to try sort it as I cannot get reply from numerous emails, Stay wawy is my advice, Its a con job… Read Full Review

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★☆☆☆☆

“Will never order from BrandAlley again”

Written on: 15/11/2012

I ordered a pair of boots 1 month ago and the money was taken from my account straight away. I have waited a month for them to be told they cannot fulfill the order and will credit my account. The credit hasn't appeared yet - I have been waiting for it for a week. I ordered goods from them last year which were damaged when they arrived - I thought this was a one off, but having read the reviews here, it obviously is normal practice. I will not be ordering from BrandAlley ever again and would… Read Full Review

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★☆☆☆☆

“NO CUSTOMER SERVICE”

Written on: 15/11/2012

I have received the wrong product and it is very painful to send it back and also get your money back! Speaking to customer service is like speaking to an answering machine. I had to take a day off for the pickup of the wrongly delivered product, but didn't come to pick it up. They don't care if you have to get out of your way. Now I seen the product I originally wanted, but they can't sent it to me, I have to re-order and pay the full amount! So I have a product I don’t want and brand ally… Read Full Review

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★☆☆☆☆

“Beware when ordering from this company”

Written on: 13/11/2012 by ChristineRebecca (1 review written)

Spent a good few hundred pound and waited over 1month for my order only to be told (after i have had to contact them) that my order is lost in transit! Now i do not believe this as i have in the past ordered from them and then had it cancelled weeks later with them saying that they cannot fulfill the order. They must be making a good little living off the interest from the money they take and hold from people before finally cancelling the orders. Most popular excuses i and others who have… Read Full Review

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Brandalley's Response to ChristineRebecca's Review

Written on: 26/11/2012


Hi, my name is Keith,

I am the Customer Service Manager at BrandAlley
I am sorry to read that you were less than satisfied with our service.

I would very much like to be able to speak to you in person to see if we can possibly turn things around for you and redeem your faith back in us

If you could contact me on
customerservice@brandalley.co.uk
I would be most grateful

Many thanks

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★☆☆☆☆

“Expensive returns and a whole not of hassle - so not...”

Written on: 13/11/2012 by VB123 (1 review written)

They do not offer free delivery - be warned this can get expensive and they may not even recieve your returns. I ordered boots worth £20- had to order two sizes as I was not sure which i'd be, When it came to returning - registered delivery was nearlly £10 - half the price of the boots. I went for first class standard at over £7. Waited nearly 2 weeks, heard nothing - emailed them and they said they 'had not received my order' Total rubbish, appalling serving, overpriced returns - not… Read Full Review

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★★★☆☆

“I was wary of buying from Brand Alley again after not...”

Written on: 01/11/2012

I was wary of buying from Brand Alley again after not being entirely sure that my first purchase was a genuine product. Swayed by the bargain price of another Ciccia bag, I decided to give them the benefit of the doubt. My second bag arrived with most of it's packaging missing and with a large dint in it. The quality of the bag was not what I expected and was also not the advertised colour. I returned the bag recorded delivery via Royal Mail and waited almost 3 weeks for a refund… Read Full Review

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★☆☆☆☆

“BANK UNDER BRAND ALLEY NAME”

Written on: 30/10/2012 by gailymouse (1 review written)

Spent almost £500.00 on coat which although they told me was in stock and dispatched never arrived. Apparently it went missing and was returned to the warehouse. I asked for it to be resent and they could not do it.WHY??? Did it ever exist???.They took my money and I had to wait over 3 weeks for a refund. Nice interest for them!!! Although their customer service department were very pleasant they appear to be reading from a script and keep their customers waiting for as long as possible for a… Read Full Review

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★☆☆☆☆

“Fake market”

Written on: 19/10/2012

purchased a pair of UGG boots, which are fake and from China. Now can't get money back!!… Read Full Review

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Snook179's Comment

Written on: 16/02/2013

ALL GOODS ARE GENUINE. i HAVE BEEN BUYING FOR ABOUT 5 YEARS AND NEVER HAD AN ORDER, DELIVERY OR REFUND PROBLEM

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Stretchmatt's Comment

Written on: 18/02/2013

no they are not - even the company admitted it and gave us a refund! And they haven't existed for 5 years!

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★☆☆☆☆

“Unprofessional ”

Written on: 13/10/2012 by Poobear22 (1 review written)

Never again would I order from this company, 2 orders gone wrong first one I recieved a pair men's shoes instead of a bag , second one my order got lost with Courier Hermes !!! Then to be lied to saying they had sent it 3 times to me load of more lies … Read Full Review

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★★☆☆☆

“Have never fulfilled an Order...”

Written on: 12/10/2012

I always look on this site for a bargain... Generally, on the rare occasion that I have odered something, they have never been able to fulfil my request... they have always been quick to refund the money... But why take my money in the 1st place for something they didn't have! Not sure why they advertise they have things when clearly they don't!!!… Read Full Review

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★☆☆☆☆

“Thieves”

Written on: 05/10/2012

ordered a watch which, when it finally arrived, was the size and weight of a clock, sent it back for a refund and they deducted the £10 off first order voucher from what I paid, so I ended up paying £13.50 for nothing - avoid these thieves… Read Full Review

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★☆☆☆☆

“fake items”

Written on: 27/09/2012 by scratter (1 review written)

I ordered a pair of Parada boots costing £340 and the box may be genuine but the writting on the boot does not look genuine, they feel nice but i have my worries that they are fake… Read Full Review

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Snook179's Response to scratter's Review

Written on: 16/02/2013

They never sell fakes. Take them to prada to verify

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★★★★☆

“Great Service”

Written on: 23/09/2012

I have been a Brand Alley customer for several years and have ordered quite a few items. Yes there is a delay in receiving the goods but this is fully explained at the time of ordering so I can't understand why people complain about it ! All of the items I have received have been of good quality and as described, and any time I have returned an item I have been given a refund very quickly. The customer service team are helpful and friendly - I phone them rather than email. I recently had a… Read Full Review

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★★☆☆☆

“Not what I expected”

Written on: 20/09/2012 by otherclare (2 reviews written)

I thought it was disappointing when I'd ordered a pair of earrings and the delivery time was 3 weeks even when they said they were in stock. They are to a present for a friend and didn't turn up nicely packaged, and frankly don't look like pearls at all. Will not be using again, wish I'd checked the reviews first!… Read Full Review

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