Brand Alley Reviews - www.brandalley.co.uk

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★★☆☆☆
1.5 / 5
14% of users recommend this
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  • Customer Service

  • Quality of website

  • Value For Money

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★☆☆☆☆

“Do not go there whilst they're in this state!!”

Written on: 06/11/2013 by cjmarden (1 review written)

I've used them before without problems but now its completely different and they're in completer disarray following an IT change or at least that's what I was told was the problem. I've had an incomplete order since August and all I've had back to my e-mail queries are the usual 'sorry' platitudes and promises that it will be completed within the next week and still no sign. And don't bother trying to ring customer services unless you've got plenty of time on your hands. You'll ring the… Read Full Review

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★☆☆☆☆

“Terrible, terrible, terrible”

Written on: 06/11/2013 by blanche247 (1 review written)

Joke business. No customer service, impossible to get a refund of which is £200.00. Do Not Use… Read Full Review

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★☆☆☆☆

“bad customer service”

Written on: 29/10/2013

does anybody know if brandalley are any nearer to getting their orders or even their website sorted out yet. I have got just about £200 worth of orders outstanding, some going back over a month… Read Full Review

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★☆☆☆☆

“LOVED SHOPPING THERE UNTIL NEW SITE WAS PUT UP !!!!”

Written on: 27/10/2013 by ashopper (2 reviews written)

For customer experience on a scale from 1 to 10 I would give 1 to this most annoying new site they put up the last few weeks. Not much is working smoothly on the new site, I purchased various things from there before the change and was quite happy to also browse regularly but definitely not now. To try and buy anything from the outlet section is more of an annoyance than anything else, can't really be bothered to look anymore as I find it too annoying. ( this bar at the bottom of each page… Read Full Review

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★☆☆☆☆

“mab”

Written on: 25/10/2013

ordered three pairs of ugg boots. Order confirmed only two pairs although full money has been taken. One order lost altogether… Read Full Review

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★☆☆☆☆

“The phones are closed! and so is the business!! ”

Written on: 24/10/2013

I ordered an Aquascutum Trench Coat at a cost of £400 from Brandalley, which was due to be dispatched by 23rd Oct I had not received an email confirming dispatch so I telephoned only to receive a voicemail saying we are struggling with IT and our phones are not working we are sorry but bear with us. I thought it was just a glitch for an hour or so now the same message is on and emails are just receiving an outomated reply it starts Huge Apologies! and then goes on to say problems with phones… Read Full Review

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Stampthisout's Comment

Written on: 26/10/2013

Exactly the same issue for me. Ordered 3 weeks ago, ONE day dispatch on both my items. Nothing. Requested to cancel my order over a week ago and no reply from them. Sent TEN emails now and I get the same automated email PLUS the daily marketing emails which must be being sent from Harry Potter as the IT is down LOL incredible.

Do not use this company and anyone reading this that has any power (trading standards or the like) please do something about this company.

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Bibila's Comment

Written on: 28/10/2013

I agree - it's disgraceful! I'm in the same situation. You cannot contact them via phone anymore and my order has disappeared from their web page. They claim to have problems with their website but you can still order via the same web page! When you send an email to them you get an automated message with an obsolete phone number on it! I used to buy a lot from them but started getting more and more non-delivery issues. The discounts (which are not as large as touted) are not worth the long waits and frustration!

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Magsyhc's Comment

Written on: 28/10/2013

Having read these comments, I'm now extremely worried about 3 pending orders that have 'disappeared' from my account details. I have emailed BrandAlley twice and just receive a generic reply saying they are sorry and orders are delayed due to technical problems. I was an avid fan of BrandAlley but since they upgraded their website, I am no longer impressed. Saving grace is that I paid for the pending items on credit card so I hope to have some recourse through that. What a shame - BrandAlley used to be so good, they've now gone down the toilet!

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★☆☆☆☆

“was sent the wrong product then problems ascalated”

Written on: 24/10/2013

Ordered a blue cardigan and I was sent cream. Tried to return it and couldn't get through to customer services. Eventually told to take a photo and upload it to the brand alley website. Called customer services again to be told they didn't receive the photo, I didn't receive an apology or a reason why the wrong item was sent. Emailed customer services and had reply two or three days later. Eventually was given a return slip for collect plus which I luckily kept because three weeks later I… Read Full Review

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★☆☆☆☆

“NO ITEMS ARRIVED AND THEY DENY ORDER”

Written on: 23/10/2013

I made an order over a month ago for £225 for various items. I paid by paypal and have the paypal receipt and the money has obviously gone out of my account. i have sent numerous emails and they say they cannot locate my order. Now they are just completely ignoring my emails. On my brandalley account there are no order listed there at all - either pending or historic despite having done lots of previous orders. They are totally unapologetic and there is no way to contact them by telephone. As… Read Full Review

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★☆☆☆☆

“Unprofessional”

Written on: 23/10/2013 by JoseCuervo (1 review written)

I ordered a birthday present for my wife and even though I was advised delivery would be a few days after the date I continued with the order as it was something she really wanted. It is now almost three weeks AFTER the birthday and there is still no sign of this order. And when I look at my account it is showing no order was ever made - despite the fact I have confirmation of order placed, order number, delivery date etc. In the meantime, I am still getting daily emails from Brand Alley with… Read Full Review

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★☆☆☆☆

“Worst online retailer, ever”

Written on: 18/09/2013 by Dillon007 (1 review written)

Placed an order 3 Sept received an email saying it would be delivered on 23 Sept !! I cancelled the order last week and was advised my refund would be issued within 'three to five working days' and I'm still waiting… Read Full Review

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★★☆☆☆

“Seems to be going downhill”

Written on: 14/09/2013

Ive been shopping with brandalley for years. Whilst the order to delivery timeframe seems to be getting longer, not really had any problems until last couple of orders. One order was delivered 1 short, where Id ordered 2 of the same item. I emailed customer service to complain, got a tort email back saying they had sent the correct number, but just as I was reeling from this rubbish response, a further email came through with a refund - so despite the poor email it somehow got resolved. My… Read Full Review

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★☆☆☆☆

“Only giving it one star, because it needs 1 star to...”

Written on: 15/08/2013

This is a very poor company. The website is rubbish, and the customer experience is terrible. Ordered some products, which had a delivery date of 18 days. After the 18 days had passed, I contacted the company as I did not recoevr more order. Without any acknowledgement the order was canceled. I contacted the company, to only find out why and they'd emailed me a message to say it had been 'damaged' during delivery, and therefore your order had been cancelled. Similarly, friends and family have… Read Full Review

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★★★☆☆

“A company selling geniune branded items at a bargain price”

Written on: 28/07/2013

This company sells original genuine designer items. These items are overstock, not wanted returned or cancelled orders from other companies that they then get and sell on at a great reduced price.I have bought many a designer dress of Brandalley and have been at a very low price and they have all been real not fake. Bit unfair on previous reviews. Will continue to use. Now the negatives yes they do hold onto returns before giving you a refund 15 days later. They have sent me other dresses of… Read Full Review

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★☆☆☆☆

“Brand Alley review”

Written on: 19/05/2013

I have had a few items from Brand Alley, some of which I have been happy with. However, on two occasions I have ordered items which Brand Alley have taken my money and then weeks later I have had an email to say they are not available and a refund has been sent. On the last occasion, I ordered 8 items, eight weeks later and only after I contacted them to ask where my items were, did they say 'there supplier had let them down' and I would be refunded. Disgraceful customer service, it makes me… Read Full Review

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★☆☆☆☆

“Completely unreliable”

Written on: 03/05/2013

Consistently deliver the wrong size and hold on to your cash as long as possible after the items have been returned. Not recommended… Read Full Review

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★☆☆☆☆

“PLEASE READ!!!”

Written on: 01/05/2013

I purchased a pair of armani sunglasses and as soon as i saw the case i new they were fakes, they were all plastic and i could buy them for 5 pound down dagenham market! but got charged 50, i have just sent them back so we will see how long the process is to get my money back. The original price was 130 pund and was reduced to 50 so most of my freinds have said i shouldve realised its to good to be true!! So partly my fault i would just like you all to consider this as the website should not be… Read Full Review

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★☆☆☆☆

“Worst website ever. ”

Written on: 23/04/2013 by GlasgowJenni (1 review written)

I ordered a pair of Diesel Jeans which started to fall apart at the seams near the waist. I took them to the Diesel store in Glasgow who confirmed that the jeans I bought from Brandalley were fake. When I called up their customer service and spoke to some guy I was dismissed and told that they only buy real products, which is a complete lie because I have the evidence from Diesel sales person. I was yelled at by them and found his manner completely distasteful. There was no manager to escalate… Read Full Review

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★★★★★

“Can be great!”

Written on: 20/04/2013 by pontman (1 review written)

I have bought many items from this site and am very impressed with the quality of goods and the service provided. The best came last week with 2 dresses that fitted my wife like a glove and were 90% discounted. Brand alleys returns policy is efficient - if you don't like it you pay the postage and if it is not as ordered they pay. Some of the negative comments made by others are unwarranted and unfair… Read Full Review

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★☆☆☆☆

“All that glitters is not gold!!!”

Written on: 17/04/2013

Oh when i came across this site i thought i had found a gold mine but for some reason,i decided to read the reviews first.First website i have seen so many complaints.however,i still ordered two items but then on second thoughts,i cancelled one. Thank heavens for that!!!I got my parcel today and guess what, i got a bracelet instead of the necklace l ordered. Although i got my item earlier than i thought,turned out to be wrong and i am really disappointed but l blame myself for not heeding to… Read Full Review

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★☆☆☆☆

“SELLS FAKES”

Written on: 24/03/2013

I ordered a YSL Mascara, one that i have used for 10 years and never use anything different. The mascara from Brand Alley didn't dry on my lashes and came off on fingers. Within an hour there was nothing left on my lashes!! I emailed the customer services and thankfully they have given me a full refund and told me to bin the mascara. I'm guessing they must have had others complaining! … Read Full Review

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