Brand Alley Reviews - www.brandalley.co.uk

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★★☆☆☆
1.5 / 5
13% of users recommend this
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★☆☆☆☆

“was sent the wrong product then problems ascalated”

Written on: 24/10/2013

Ordered a blue cardigan and I was sent cream. Tried to return it and couldn't get through to customer services. Eventually told to take a photo and upload it to the brand alley website. Called customer services again to be told they didn't receive the photo, I didn't receive an apology or a reason why the wrong item was sent. Emailed customer services and had reply two or three days later. Eventually was given a return slip for collect plus which I luckily kept because three weeks later I… Read Full Review

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★☆☆☆☆

“NO ITEMS ARRIVED AND THEY DENY ORDER”

Written on: 23/10/2013

I made an order over a month ago for £225 for various items. I paid by paypal and have the paypal receipt and the money has obviously gone out of my account. i have sent numerous emails and they say they cannot locate my order. Now they are just completely ignoring my emails. On my brandalley account there are no order listed there at all - either pending or historic despite having done lots of previous orders. They are totally unapologetic and there is no way to contact them by telephone. As… Read Full Review

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★☆☆☆☆

“Unprofessional”

Written on: 23/10/2013 by JoseCuervo (1 review written)

I ordered a birthday present for my wife and even though I was advised delivery would be a few days after the date I continued with the order as it was something she really wanted. It is now almost three weeks AFTER the birthday and there is still no sign of this order. And when I look at my account it is showing no order was ever made - despite the fact I have confirmation of order placed, order number, delivery date etc. In the meantime, I am still getting daily emails from Brand Alley with… Read Full Review

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★☆☆☆☆

“Worst online retailer, ever”

Written on: 18/09/2013 by Dillon007 (1 review written)

Placed an order 3 Sept received an email saying it would be delivered on 23 Sept !! I cancelled the order last week and was advised my refund would be issued within 'three to five working days' and I'm still waiting… Read Full Review

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★★☆☆☆

“Seems to be going downhill”

Written on: 14/09/2013

Ive been shopping with brandalley for years. Whilst the order to delivery timeframe seems to be getting longer, not really had any problems until last couple of orders. One order was delivered 1 short, where Id ordered 2 of the same item. I emailed customer service to complain, got a tort email back saying they had sent the correct number, but just as I was reeling from this rubbish response, a further email came through with a refund - so despite the poor email it somehow got resolved. My… Read Full Review

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★☆☆☆☆

“Only giving it one star, because it needs 1 star to...”

Written on: 15/08/2013

This is a very poor company. The website is rubbish, and the customer experience is terrible. Ordered some products, which had a delivery date of 18 days. After the 18 days had passed, I contacted the company as I did not recoevr more order. Without any acknowledgement the order was canceled. I contacted the company, to only find out why and they'd emailed me a message to say it had been 'damaged' during delivery, and therefore your order had been cancelled. Similarly, friends and family have… Read Full Review

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★★★☆☆

“A company selling geniune branded items at a bargain price”

Written on: 28/07/2013

This company sells original genuine designer items. These items are overstock, not wanted returned or cancelled orders from other companies that they then get and sell on at a great reduced price.I have bought many a designer dress of Brandalley and have been at a very low price and they have all been real not fake. Bit unfair on previous reviews. Will continue to use. Now the negatives yes they do hold onto returns before giving you a refund 15 days later. They have sent me other dresses of… Read Full Review

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★☆☆☆☆

“Brand Alley review”

Written on: 19/05/2013

I have had a few items from Brand Alley, some of which I have been happy with. However, on two occasions I have ordered items which Brand Alley have taken my money and then weeks later I have had an email to say they are not available and a refund has been sent. On the last occasion, I ordered 8 items, eight weeks later and only after I contacted them to ask where my items were, did they say 'there supplier had let them down' and I would be refunded. Disgraceful customer service, it makes me… Read Full Review

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★☆☆☆☆

“Completely unreliable”

Written on: 03/05/2013

Consistently deliver the wrong size and hold on to your cash as long as possible after the items have been returned. Not recommended… Read Full Review

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★☆☆☆☆

“PLEASE READ!!!”

Written on: 01/05/2013

I purchased a pair of armani sunglasses and as soon as i saw the case i new they were fakes, they were all plastic and i could buy them for 5 pound down dagenham market! but got charged 50, i have just sent them back so we will see how long the process is to get my money back. The original price was 130 pund and was reduced to 50 so most of my freinds have said i shouldve realised its to good to be true!! So partly my fault i would just like you all to consider this as the website should not be… Read Full Review

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★☆☆☆☆

“Worst website ever. ”

Written on: 23/04/2013 by GlasgowJenni (1 review written)

I ordered a pair of Diesel Jeans which started to fall apart at the seams near the waist. I took them to the Diesel store in Glasgow who confirmed that the jeans I bought from Brandalley were fake. When I called up their customer service and spoke to some guy I was dismissed and told that they only buy real products, which is a complete lie because I have the evidence from Diesel sales person. I was yelled at by them and found his manner completely distasteful. There was no manager to escalate… Read Full Review

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★★★★★

“Can be great!”

Written on: 20/04/2013 by pontman (1 review written)

I have bought many items from this site and am very impressed with the quality of goods and the service provided. The best came last week with 2 dresses that fitted my wife like a glove and were 90% discounted. Brand alleys returns policy is efficient - if you don't like it you pay the postage and if it is not as ordered they pay. Some of the negative comments made by others are unwarranted and unfair… Read Full Review

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★☆☆☆☆

“All that glitters is not gold!!!”

Written on: 17/04/2013

Oh when i came across this site i thought i had found a gold mine but for some reason,i decided to read the reviews first.First website i have seen so many complaints.however,i still ordered two items but then on second thoughts,i cancelled one. Thank heavens for that!!!I got my parcel today and guess what, i got a bracelet instead of the necklace l ordered. Although i got my item earlier than i thought,turned out to be wrong and i am really disappointed but l blame myself for not heeding to… Read Full Review

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★☆☆☆☆

“SELLS FAKES”

Written on: 24/03/2013

I ordered a YSL Mascara, one that i have used for 10 years and never use anything different. The mascara from Brand Alley didn't dry on my lashes and came off on fingers. Within an hour there was nothing left on my lashes!! I emailed the customer services and thankfully they have given me a full refund and told me to bin the mascara. I'm guessing they must have had others complaining! … Read Full Review

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★☆☆☆☆

“DO NOT BUY!”

Written on: 23/03/2013

Received order and it was of cheap quality so I sent back via collect and have a tracking number, however they are saying they didn't receive and are ignoring my emails so be warned!… Read Full Review

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★☆☆☆☆

“Lottery”

Written on: 22/03/2013

I have ordered quit a few things from brand alley yet have only received one pair of leather shoes where the leather had a slight ripple effect on one shoe which wasent that noticeable unless you looked closely but it was obviously a second.brand alley are very good at keeping your money for a month and then notifying you your order has been cancelled which is a bit of a complete joke after you've really been looking forward to getting the items. Unless it says available now I wouldn't bother… Read Full Review

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★★★★★

“Excellent products and service”

Written on: 12/03/2013

I have been a member for many years now and I have been please with every purchase and every contact that I have had with them. Repayment for order cancellation and returned ourders is quick. Waiting for the items to ship may take a while but it is the price you have to pay for good discounted items! I would thoroughly recommend this website to anyone. I check it daily to get the best deals fast and also use the Outlet. Delivery cost might be a little steep but it is value for money. The… Read Full Review

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★☆☆☆☆

“BAD BAD BAD”

Written on: 09/03/2013

complete and utter waste of time using this company after ordering a pair of boots only to be sent the wrong SIZE,ASKING for a refund what a joke ....TOOK 15 days and 3 phone calls and still have not receive my money rang again only to be told it can take upto 5 working days to put my money in my BANK.....WHAT system is this outdated company USING????? this company is a joke beware do not order anything from here customer service staff all need retraining they talk over you when all your doing… Read Full Review

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★☆☆☆☆

“Customer service - nil”

Written on: 21/02/2013 by sgrobby (1 review written)

Yes there is very good product on there but half the time they cancel your order, then there is the we have only half your order and then there is today the yes you moved house months ago and changed your address we still decided to send it to your old address and as we are in the wrong we wont send it out again we will keep your money until it is recieved back in our depot and refund you. Bearing in mind you had my money for the 3 months it has taken you to send out the order. 4 emails… Read Full Review

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★☆☆☆☆

“World's Worst Company!”

Written on: 11/12/2012 by AutumnDay (1 review written)

They tell you it will take up to a month for their products to get to you. In my experience, it has taken longer than that over 80% of the time. I am currently waiting for something I ordered from them over a month ago. Another thing is that they will keep you waiting for over a month then cancel your order. They have just cancelled two of the four times I am currently waiting for. I truly believe, no, let me correct that, I am certain that BranAlley does not give a damn about their customers… Read Full Review

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