Brand Alley Reviews - www.brandalley.co.uk

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★★☆☆☆
1.5 / 5
245
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★☆☆☆☆

“Terrible Service!”

Written on: 16/11/2013 by KuteKat (1 review written)

I have placed an order with BrandAlley several weeks ago and have been trying to contact them with regards to a discount that has not been applied to my order. I have sent them emails to which I have received standard responses and have tried calling them on several occasions but have been put on hold for so long that I have half a mind to send them my telephone bill!! Disappointed and angry would be an understatement - terrible service!!!… Read Full Review

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★☆☆☆☆

“Customer service ”

Written on: 16/11/2013

Brand Alley Answer your phone and reply to emails Your service is terrible … Read Full Review

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★☆☆☆☆

“caution”

Written on: 15/11/2013 by sillyfool (1 review written)

only yesterday 14nov13 thanks to a referal from citizens advice bureau they have refered my complaint of this company ,.i worry mostly for the young people who are taken in by the full page adverts in mainstream magazines such as LOOK magazine , and indeed for older consumers as advertized in PRIMA , .Im 63 yrs old and obviously still learning… Read Full Review

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★★★★★

“Efficient, fast, affordable”

Written on: 15/11/2013

Brand Alley offers the best in discount branded clothing at affordable and payday agreeable prices! I was looking for a new pair of shoes and I'd seen the perfect pair of D&G's, but at retail price they were far too expensive. So I shopped around online and found brand alley who were selling them at a much more reasonable figure, so I snapped them up straight away and I couldn't be happier. The service they offered was incredible and their site so easy to navigate. I have nothing but praise for… Read Full Review

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★★★★★

“Great service, great product!!”

Written on: 14/11/2013 by cjemm (1 review written)

I had been looking for a new work bag for a while, when I discovered the Brandalley website. There was a great amount of choice from different designers and the prices are really reasonable. With quick delivery too, I would buy from here again in a heartbeat!!… Read Full Review

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★☆☆☆☆

“Steer clear”

Written on: 14/11/2013 by Million (1 review written)

No ordered goods from September delivered. No refunds given on items sent back using collect plus. Unable to reach company by phone and have spent hours holding on for line to go dead. Sent numerous emails and all I get is standard response. Have contacted watchdog but hope others will too. Something is going on and they have my money… Read Full Review

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★☆☆☆☆

“Most terrible service ever”

Written on: 14/11/2013 by xccx (1 review written)

I dont know whats wrong with the Brandalley since they taken my money without sending my order. And they cannot be contacted through phone or email! Now is there anyone knows how to get the money back? Would defenitely not recommend to anyone… Read Full Review

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★★★★★

“Thanks for calling!”

Written on: 13/11/2013 by Bluedazzler (1 review written)

Thanks for the call today about my order and warning me about the slight delays in delivery you've been having, nice to have someone be pro-active and honest about these things for a change!! However, what did I find waiting for me when I got home (earlier than delivery timescale given on the website) but my brand new onesies! The quality is great; soft and comfortable and definitely great value. I'll definitely be back to get some Xmas pressies soon, assuming you have some stock left! Thanks… Read Full Review

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Hurlupe's Response to Bluedazzler's Review

Written on: 14/11/2013

This is a false review, made up from the company, read the other 5 Stars and you see the similarity!!!

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Bluedazzler's reply to Hurlupe's Comment

Written on: 14/11/2013

? I can promise you I don't work for the company and do own some onesies bought from BrandAlley! I don't normally write reviews but as this is the first time I have ever received a call I felt obliged to comment on it.

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★★★★★

“Great service”

Written on: 13/11/2013 by KatieLou2 (1 review written)

Brandalley order arrived today - two days earlier than I expected. Was worried the quality wasn't going to be brilliant but I have to say i am really impressed! Will definitely be shopping there again!… Read Full Review

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★★★★★

“Great products and service”

Written on: 13/11/2013

Recently bought some great winter cycling gear. Exceptional value and quick delivery. Really pleased with items and will definitely shop again! Thanks… Read Full Review

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★★★★★

“What a Revelation”

Written on: 13/11/2013 by RossBlyth (1 review written)

I used to spend a fortune on the high street, but not anymore. Not for the first time, Brand Alley has promptly delivered(within the timescales detailed on their website) high quality clothing from prestigious designer brands at a fraction of their RRPs to my front door. I am equally impressed by their attentive customer service team, who are more than happy to exchange goods that do not fit. … Read Full Review

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★★★★★

“Really amazing value”

Written on: 13/11/2013 by Sophiechick (1 review written)

I am so impressed with the range of products they stock at such amazing value. So far I've ordered leather boots and a coat, both of which arrived on time. I ordered two different sizes for the boots so I returned one and was refunded imediately. It's very hard to resist not spending much more on this site!… Read Full Review

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★★★★★

“This works!”

Written on: 13/11/2013 by Alphadeltabravo (1 review written)

Brilliant idea this and they deliver what they promise. Great brands, great prices and great service. What more could you possibly want! Only problem so far is trying not to buy all the cool stuff they keep offering at such low prices! … Read Full Review

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★★★★★

“Really impressed with the gear and the site”

Written on: 13/11/2013 by LS78 (1 review written)

I've bought a number of things from Brand Alley over the years from Xmas presents for family to things for myself including ski gear, cushions, handbags, children's t-shirts, evening dresses for me. Recently I saw the cycling Dare 2B sale and I have been meaning to get some new gear so it was perfect timing! I bought some fab tops, not only did they fit perfectly, I LOVED the colours too. I also bought a pair of padded cycling shorts which, my own fault, I should have check the sizing on the… Read Full Review

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Hurlupe's Response to LS78's Review

Written on: 14/11/2013

This reviews are made up from the company. I work myself in the internet business and see similar things every day. They only put this up to get better reviews!

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Ls78's reply to Hurlupe's Comment

Written on: 14/11/2013

That is not true Hurlupe. I use Brand Alley whenever there are some good deals on that suit me and I do not work for them, actually work for an Accountancy firm. Its just I noticed a lot of bad press and I have never experienced a bad purchase from them and its all too easy to give negative feedback so I thought for once it would be a good thing to give positive feedback and here it is.

Love my gear, actually used the Dare 2B stuff cycling in to work this morning on what was yet again, a lovely sunny day in London! I love putting it on, makes me feel like a proper cyclist!! More of these mornings please Man from above!

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★☆☆☆☆

“Totally rubbish service”

Written on: 13/11/2013

I placed an order on October 10th. My money was immediately taken. I have emailed and tried (without any luck) to phone. This company used to be excellent but i suspect that they are in deep financial trouble and not being honest with their customers. I am going to try and get money back but i am not hopeful. For goodness sake do NOT place an order with them… Read Full Review

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★☆☆☆☆

“Are they still in business”

Written on: 13/11/2013

Agree with previous reviews that this business is now completely unreliable. Still waiting for an old order, for which I have paid and wouldn't buy anything else now. Tried to access the site this morning to see if there was any order update but can't even access the site now. Anyone know if this business has closed down ? Fortunately I paid for my order by credit card so should be able to recover my money from cc company at least… Read Full Review

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Xccx's Comment

Written on: 14/11/2013

Hey I met the same problem as well. They have taken my money without giving me itmes. I tried to emailed and called without any response. Do you know how to get the money back? I am using the debit card to pay! Thanks

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★★★★★

“Mega onesie!”

Written on: 12/11/2013 by Scottynotsohotty (1 review written)

Just recieved my onesie thought the post today and it mega. It is so comfy and I love the colour. Everybody should wear onesies. Fact! Thanks Brand Alley, my girlfiend can't bear to see me in it constantly!!… Read Full Review

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★★★★★

“Amazing value ”

Written on: 12/11/2013 by miniem (1 review written)

I have received some really great products as some fab prices. I check everyday to see if there is a sale going that I will buy from and there always is!! My bank balance is not enjoying this new obsession… Read Full Review

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★☆☆☆☆

“worst ever shopping experience”

Written on: 12/11/2013

I ordered a pair of Oliver Sweeney shoes, the money was taken from account within minutess of placing order, it has never turned up, e-mails get you an automated response with nothing to do with questions, phone number on e-mails wrong it gives you another which takes at least an hour to get through. Customer services then tell you bare faced lies saying they have not taken money which they have. No decent firm takes cash for weeks months in advance they take on dispatch of goods, still no sign… Read Full Review

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★★★★★

“Good value cycling gear ”

Written on: 12/11/2013 by b4rk13 (1 review written)

I recently bought a set of cycling gear from BrandAlley in their Dare 2B sale. I got 6 cycling tops for under £70 which I was pretty pleased with! I hadn't really realised their business model, since it was my first purchase from them, so was a bit confused about the 21 day delivery time. However, after reading their About page, it seems clear to me how they achieve and pass on the savings to customers - which I don't think many people understand. Anyway, overall, I think it's a great site for… Read Full Review

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