Brand Alley Reviews - www.brandalley.co.uk

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★★☆☆☆
1.5 / 5
242
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★☆☆☆☆

“WHAT A MESS SINCE THIS NEW BUYOUT.”

Written on: 12/12/2013

i HAVE BEEN A LOYAL CUSTOMER FOR A NUMBER OF YEARS, THAT IS SINCE THEY WERE IN FRANCE AND THEN TRANSFERRED TO LONDON BUT UNTIL RECENTLY HAVE FOUND THIS COMPANY TOTALLY USELESS! THE NEW TEAM SEEM TO HAVE RUIN THIS COMPANY AND HAVE NO IDEA ABOUT CUSTOMER SERVICE OR DELIVERY TIMES. RECENTLY I ORDERED A PAIR OF DESIGNER TROUSERS WHICH WERE SUPPOSED TO BE FOR MY BIRTHDAY ONLY TO FIND IN THE SECOND WEEK OF DECEMBER THEY COULD NOT FULFIL THE ORDER, MY BIRTHDAY BEING THE SECOND WEEK OF NOVEMBER, THE… Read Full Review

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★☆☆☆☆

“Don't touch this company with a barge pole”

Written on: 11/12/2013 by bobtaylor1903 (1 review written)

Ordered goods end oct at which time they took payment.No sign of goods and don't bother to respond to e mails or phone calls… Read Full Review

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★☆☆☆☆

“Awfull!!! ”

Written on: 11/12/2013 by Deiti (1 review written)

It's the worst retail company I been shopping with! First i ordered to pair of shoes, returned them in the end of OCtober, now it's 11th December, still havent received my money back, they saying that they havent received the parcel yet, on tracking web page it showing that they received it after few day after i send them out!!! Ordered two creams, received only one!!! And they still not doing anything about it! It is a joke!!! Treating customer like a sh...t… Read Full Review

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★☆☆☆☆

“Dreadful !”

Written on: 10/12/2013 by rossharp (2 reviews written)

Having waited over 5 weeks for my last order (which I returned) decided to have a go at the outlet which says it will be dispatched in "3-5 working days" - just wish my working week was the same as theirs - 7 days and not even dispatched. Standard replies to emails, never to my specific queries and absolutely no point hanging on the phone - was going to cancel but can't waste the time on the phone to try and do it I will never order from them again and would seriously recommend that unless you… Read Full Review

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★☆☆☆☆

“BRANDALLEY FAIL AGAIN”

Written on: 09/12/2013

Order No 721991 To BrandAlley Customer Service Dear Customer Service At my count, the 3-5 working days for my refund to happen expired on Friday 6th December. You have now had my money for over 10 weeks and I have had neither goods nor refund. I think that's a big deterrent from ordering from your company again. … Read Full Review

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★☆☆☆☆

“Avoid! Avoid! Avoid!”

Written on: 09/12/2013

I have ordered two items from this company in the past year, the first item was a watch for my partner which was so late arriving that I ended up giving it to him as a Christmas present! However I thought that was just bad luck so decided to use them again to purchase a dress for a friend's wedding next week (much to my regret!). I ordered the dress at the start of November and am still waiting for it to arrive! Brandalley are certainly living up to their poor reputation on review sites and I… Read Full Review

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★☆☆☆☆

“What has gone wrong with Brand Alley”

Written on: 05/12/2013

Been awaiting over 6 weeks for "in Stock". Items. I have tried to cancell but only get bits at a time. Nobody answers the phone. Many times been hanging on 20+ mins each time. Are they going to the wall?… Read Full Review

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★☆☆☆☆

“Absolute shambles!!!”

Written on: 05/12/2013

Made 2 orders in October, tried to cancel one straight away. I have sent several emails, no response. Very very disappointed. I have used this company many times before, never experienced this kind of issue before. iIf they have IT issue, the first thing they could do is let their customer know, they couldn't even be bothered to do that. I won't be returning and I will warn anyone I know to never use them again. … Read Full Review

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★☆☆☆☆

“SHOCKING SITE!!!”

Written on: 04/12/2013 by crowd1969 (1 review written)

Ordered a hoodie on October 9th. Had not received it by 5th December after numerous calls and mails. Out of the blue receive an email to say they have cancelled my order. Took my money immediately. Customer services just tell you anything. Most emails are standard reply. Very very poor. Should be interesting trying to get my cash back. Avoid at all costs. … Read Full Review

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★☆☆☆☆

“Might be going bust”

Written on: 01/12/2013 by berio123 (2 reviews written)

Order shoes back in October. Not received. Passed the 45 days limit on paypal so will be tough luck to get anything back. This website also never confirm your order by email and don't respond to email queries. Do not use this site… Read Full Review

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★☆☆☆☆

“Avoid ”

Written on: 28/11/2013 by AlysonJ (1 review written)

I am still waiting for an item I ordered 2 weeks ago.What I find concerning is that no one replies to my Emails and it is impossible to get anyone to answer the telephone.So I guess I am a bit stuck as to what I can do next.I purchase many items on line and Brandalley has to be the the worst one yet by far.I would advise anyone to think hard before ordering and do not be taken in by the eye catching website.I reckon I will never recive my coat and I have now contacted my Credit Card Compnay for… Read Full Review

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★☆☆☆☆

“Dreadful customer service or pure fraud”

Written on: 28/11/2013

Money debited on day of order six weeks ago. Goods have still not arrived. Emails cancelling order and requesting a refund simply ignored with generic promise to reply within 72 hours which never happens. Have now lodged fornal complaint with credit card company… Read Full Review

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★☆☆☆☆

“WORST COMPANY EVER”

Written on: 28/11/2013 by DisappointedAndrea (1 review written)

This company should not be trading. Ordered 2 items on 19th November and still not had delivery despite a delivery charge £5.95 ( which with other companies usually guarantees next day delivery). Allegedly my items are in stock in their warehouse but because they are having problems IT wise orders are not being picked in the warehouse. I asked what was wrong with manual paperwork? I explained to the Customer Service guy that the delivery charge was appalling for the service provided and asked… Read Full Review

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★☆☆☆☆

“Terrible website - never again!”

Written on: 27/11/2013

This used to be a good website but I have recently tried making some purchases from them and received a terrible service. 8 weeks after making my order I am still waiting for my goods to be delivered. I have received no correspondence or communication from them to explain why my goods have been delayed. I have now requested a refund for part of my order after being told part of it would be with me in a few days. I am still waiting for my refund and my order. I have tried emailing and… Read Full Review

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★☆☆☆☆

“Not worth the hassle”

Written on: 26/11/2013

I have shopped with Brandalley before when they were a good company, but in the last year or so they have become unreliable. I can compare the service with the likes of Zulily and Secretsales who are a similar set up of discount shopping. The orders are late, the returns take weeks for them to process (even with chasing up and providing proof of delivery and tracking showing they've received them!). If you try to cancel an order because of it being late, they miraculously say it's been… Read Full Review

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★☆☆☆☆

“AVOID!!!!!”

Written on: 21/11/2013 by ESontaine (1 review written)

Placed an order over 1,5month ago, haven't received it, haven't received any updates (other than they took my £££), no reply from customer service, all of my requests for refund are being ignored... BAD BAD BAD BAD BAD it's not how I want to spend my time but as the amount they stole from me allows me to go LEGAL... & I will - see you in court Brand Scummy!… Read Full Review

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★★★★★

“Brilliant site”

Written on: 20/11/2013

Good quality products, reasonable prices… Read Full Review

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★☆☆☆☆

“Terrible Service!”

Written on: 16/11/2013 by KuteKat (1 review written)

I have placed an order with BrandAlley several weeks ago and have been trying to contact them with regards to a discount that has not been applied to my order. I have sent them emails to which I have received standard responses and have tried calling them on several occasions but have been put on hold for so long that I have half a mind to send them my telephone bill!! Disappointed and angry would be an understatement - terrible service!!!… Read Full Review

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★☆☆☆☆

“Customer service ”

Written on: 16/11/2013

Brand Alley Answer your phone and reply to emails Your service is terrible … Read Full Review

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★☆☆☆☆

“caution”

Written on: 15/11/2013 by sillyfool (1 review written)

only yesterday 14nov13 thanks to a referal from citizens advice bureau they have refered my complaint of this company ,.i worry mostly for the young people who are taken in by the full page adverts in mainstream magazines such as LOOK magazine , and indeed for older consumers as advertized in PRIMA , .Im 63 yrs old and obviously still learning… Read Full Review

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