Brand Alley Reviews - www.brandalley.co.uk

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★★☆☆☆
1.5 / 5
13% of users recommend this
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  • Customer Service

  • Quality of website

  • Value For Money

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★☆☆☆☆

“SHOCKING SITE!!!”

Written on: 04/12/2013 by crowd1969 (1 review written)

Ordered a hoodie on October 9th. Had not received it by 5th December after numerous calls and mails. Out of the blue receive an email to say they have cancelled my order. Took my money immediately. Customer services just tell you anything. Most emails are standard reply. Very very poor. Should be interesting trying to get my cash back. Avoid at all costs. … Read Full Review

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★☆☆☆☆

“Might be going bust”

Written on: 01/12/2013 by berio123 (2 reviews written)

Order shoes back in October. Not received. Passed the 45 days limit on paypal so will be tough luck to get anything back. This website also never confirm your order by email and don't respond to email queries. Do not use this site… Read Full Review

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★☆☆☆☆

“Avoid ”

Written on: 28/11/2013 by AlysonJ (1 review written)

I am still waiting for an item I ordered 2 weeks ago.What I find concerning is that no one replies to my Emails and it is impossible to get anyone to answer the telephone.So I guess I am a bit stuck as to what I can do next.I purchase many items on line and Brandalley has to be the the worst one yet by far.I would advise anyone to think hard before ordering and do not be taken in by the eye catching website.I reckon I will never recive my coat and I have now contacted my Credit Card Compnay for… Read Full Review

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★☆☆☆☆

“Dreadful customer service or pure fraud”

Written on: 28/11/2013

Money debited on day of order six weeks ago. Goods have still not arrived. Emails cancelling order and requesting a refund simply ignored with generic promise to reply within 72 hours which never happens. Have now lodged fornal complaint with credit card company… Read Full Review

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★☆☆☆☆

“WORST COMPANY EVER”

Written on: 28/11/2013 by DisappointedAndrea (1 review written)

This company should not be trading. Ordered 2 items on 19th November and still not had delivery despite a delivery charge £5.95 ( which with other companies usually guarantees next day delivery). Allegedly my items are in stock in their warehouse but because they are having problems IT wise orders are not being picked in the warehouse. I asked what was wrong with manual paperwork? I explained to the Customer Service guy that the delivery charge was appalling for the service provided and asked… Read Full Review

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★☆☆☆☆

“Terrible website - never again!”

Written on: 27/11/2013

This used to be a good website but I have recently tried making some purchases from them and received a terrible service. 8 weeks after making my order I am still waiting for my goods to be delivered. I have received no correspondence or communication from them to explain why my goods have been delayed. I have now requested a refund for part of my order after being told part of it would be with me in a few days. I am still waiting for my refund and my order. I have tried emailing and… Read Full Review

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★☆☆☆☆

“Not worth the hassle”

Written on: 26/11/2013

I have shopped with Brandalley before when they were a good company, but in the last year or so they have become unreliable. I can compare the service with the likes of Zulily and Secretsales who are a similar set up of discount shopping. The orders are late, the returns take weeks for them to process (even with chasing up and providing proof of delivery and tracking showing they've received them!). If you try to cancel an order because of it being late, they miraculously say it's been… Read Full Review

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★☆☆☆☆

“AVOID!!!!!”

Written on: 21/11/2013 by ESontaine (1 review written)

Placed an order over 1,5month ago, haven't received it, haven't received any updates (other than they took my £££), no reply from customer service, all of my requests for refund are being ignored... BAD BAD BAD BAD BAD it's not how I want to spend my time but as the amount they stole from me allows me to go LEGAL... & I will - see you in court Brand Scummy!… Read Full Review

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★★★★★

“Brilliant site”

Written on: 20/11/2013

Good quality products, reasonable prices… Read Full Review

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★☆☆☆☆

“Terrible Service!”

Written on: 16/11/2013 by KuteKat (1 review written)

I have placed an order with BrandAlley several weeks ago and have been trying to contact them with regards to a discount that has not been applied to my order. I have sent them emails to which I have received standard responses and have tried calling them on several occasions but have been put on hold for so long that I have half a mind to send them my telephone bill!! Disappointed and angry would be an understatement - terrible service!!!… Read Full Review

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★☆☆☆☆

“Customer service ”

Written on: 16/11/2013

Brand Alley Answer your phone and reply to emails Your service is terrible … Read Full Review

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★☆☆☆☆

“caution”

Written on: 15/11/2013 by sillyfool (1 review written)

only yesterday 14nov13 thanks to a referal from citizens advice bureau they have refered my complaint of this company ,.i worry mostly for the young people who are taken in by the full page adverts in mainstream magazines such as LOOK magazine , and indeed for older consumers as advertized in PRIMA , .Im 63 yrs old and obviously still learning… Read Full Review

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★★★★★

“Efficient, fast, affordable”

Written on: 15/11/2013

Brand Alley offers the best in discount branded clothing at affordable and payday agreeable prices! I was looking for a new pair of shoes and I'd seen the perfect pair of D&G's, but at retail price they were far too expensive. So I shopped around online and found brand alley who were selling them at a much more reasonable figure, so I snapped them up straight away and I couldn't be happier. The service they offered was incredible and their site so easy to navigate. I have nothing but praise for… Read Full Review

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★★★★★

“Great service, great product!!”

Written on: 14/11/2013 by cjemm (1 review written)

I had been looking for a new work bag for a while, when I discovered the Brandalley website. There was a great amount of choice from different designers and the prices are really reasonable. With quick delivery too, I would buy from here again in a heartbeat!!… Read Full Review

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★☆☆☆☆

“Steer clear”

Written on: 14/11/2013 by Million (1 review written)

No ordered goods from September delivered. No refunds given on items sent back using collect plus. Unable to reach company by phone and have spent hours holding on for line to go dead. Sent numerous emails and all I get is standard response. Have contacted watchdog but hope others will too. Something is going on and they have my money… Read Full Review

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★☆☆☆☆

“Most terrible service ever”

Written on: 14/11/2013 by xccx (1 review written)

I dont know whats wrong with the Brandalley since they taken my money without sending my order. And they cannot be contacted through phone or email! Now is there anyone knows how to get the money back? Would defenitely not recommend to anyone… Read Full Review

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★★★★★

“Thanks for calling!”

Written on: 13/11/2013 by Bluedazzler (1 review written)

Thanks for the call today about my order and warning me about the slight delays in delivery you've been having, nice to have someone be pro-active and honest about these things for a change!! However, what did I find waiting for me when I got home (earlier than delivery timescale given on the website) but my brand new onesies! The quality is great; soft and comfortable and definitely great value. I'll definitely be back to get some Xmas pressies soon, assuming you have some stock left! Thanks… Read Full Review

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Hurlupe's Response to Bluedazzler's Review

Written on: 14/11/2013

This is a false review, made up from the company, read the other 5 Stars and you see the similarity!!!

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Bluedazzler's reply to Hurlupe's Comment

Written on: 14/11/2013

? I can promise you I don't work for the company and do own some onesies bought from BrandAlley! I don't normally write reviews but as this is the first time I have ever received a call I felt obliged to comment on it.

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★★★★★

“Great service”

Written on: 13/11/2013 by KatieLou2 (1 review written)

Brandalley order arrived today - two days earlier than I expected. Was worried the quality wasn't going to be brilliant but I have to say i am really impressed! Will definitely be shopping there again!… Read Full Review

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★★★★★

“Great products and service”

Written on: 13/11/2013

Recently bought some great winter cycling gear. Exceptional value and quick delivery. Really pleased with items and will definitely shop again! Thanks… Read Full Review

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★★★★★

“What a Revelation”

Written on: 13/11/2013 by RossBlyth (1 review written)

I used to spend a fortune on the high street, but not anymore. Not for the first time, Brand Alley has promptly delivered(within the timescales detailed on their website) high quality clothing from prestigious designer brands at a fraction of their RRPs to my front door. I am equally impressed by their attentive customer service team, who are more than happy to exchange goods that do not fit. … Read Full Review

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