Brand Alley Reviews - www.brandalley.co.uk

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★★☆☆☆
1.5 / 5
13% of users recommend this
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★☆☆☆☆

“rubbish service”

Written on: 06/01/2014

I received a voucher only for it to be rejected at the payment process. I was emailed another code only for this to be rejected. I continued with my purchase and emailed them to say it would be quicker to refund my credit card, which they said they would do, the voucher was for £25 I spent £24.95 including postage of £5.95. I could have a refund for the £19 but not the postage. Still waiting for refund and the product… Read Full Review

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★☆☆☆☆

“Awful..avoid at all cost”

Written on: 02/01/2014

This is the first and last time I will order from brand alley..I ordered on the 2nd December and am still waiting for goods..to add insult to injury they have taken the money out of my account. I have sent an email bug still had no reply..they are absolutely disgusting hiding behind an internet site, they should be shut down....I have brilliant service from amazon they should see how the pros do it!… Read Full Review

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★☆☆☆☆

“Totally Appalling Service and Scammers”

Written on: 22/12/2013

I would advise that you do not purchase anything from Brandalley. I placed an order beginning of September and was told after several weeks that I would be credited as the supplier could not provide the items. We are now in December and I am still waiting to be refunded for items I never received. I have spoken to customer advisor, sent numerous emails and still no further on. It is criminal that these companies can affect innocent people and not resolve the issue!!! I am owed over a hundred… Read Full Review

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★☆☆☆☆

“Worst company ever!”

Written on: 20/12/2013

Words can't explain, they write delivery between 2-5 days. You order Christmas presents on December 2nd, then after many emails, calls and frustration they replied today December 20th, 18 days later that my order can't be delivered before Christmas! The refund can take up to 10 days they say but reading reviews they take a lot longer than this! Not only they ruin Christmas but I do not understand that a company like this is allowed to operate and be in business. I can only warn not to buy… Read Full Review

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Ycanning57's Comment

Written on: 26/12/2013

This is exactly what happened to me. I feel so angry and disappointed at the hours I spent emailing and trying to call the company only to be left hanging on the line.
My order arrived 2 days before Christmas meaning I could not send it out to the prospective recipients.
Please do not be taken in by this second rate company.

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★☆☆☆☆

“What an organisation!!!”

Written on: 20/12/2013 by nanylu (1 review written)

These are my first and I am sure my last orders with this company. There is clearly no organisation. I ordered 2 items on 5 December - Christmas presents!!! I have emailed twice but only received standard emails and nothing else. I have tried phoning and that is just as bad. As soon as you get through you get a message that no one is available to take your call and to hang up and try again. I'm concerned about my money. I don't think I will be ordering from this company… Read Full Review

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★☆☆☆☆

“BrandAlley Are Dishonest And Scamming”

Written on: 17/12/2013

I have been waiting more than eight weeks for an order. Online it states that it is 'processing'. Am now attempting to get a refund but they don't answer the phone or reply to emails. They have had my money for two months along with everyone else and I can only assume that the company has serious financial problems and is unable to repay the money… Read Full Review

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★☆☆☆☆

“VOID! Charge me twice - troubles to get refund”

Written on: 16/12/2013 by Brigulix (1 review written)

I bought boots from them. They charged me twice and I been told that the refund will take 2 weeks time even it's not my fault! I had to cancel the original transaction - waited too long to be shipped and I bought from different shop. The horrible experience with customer service (had to stay 25 min on phone to call them each time) Had to contact my bank to get my money back!… Read Full Review

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★☆☆☆☆

“BrandAlley - Lost it”

Written on: 15/12/2013 by SDTraveller10 (1 review written)

Again, similar to other reviewers, I have used BrandAlley for a number of years and have received a lot of really good value items from them. If there were problems or the supplier did not deliver, they let me know and refunded, no problem at all, in a short time frame. This time, I have waited two months for my order, contacted them five times to chase my goods only to be told (by email, they don't answer the phone) that my goods will be shipped within two weeks - that was 6 weeks after… Read Full Review

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★☆☆☆☆

“Frustrating”

Written on: 13/12/2013 by jamaicabeauty (1 review written)

I ordered two candles from the site, I had had no items delivered three weeks later so enquired as to where they were. Instead of an actual reply I get an automated reply saying they are so sorry for this and that and this and that which had no relavance to what I was enquiring about. I have had no answers as to where these items are, no email to say we have had dispatching problems etc and then I get a refund without even asking for one?! Very badly executed and no customer service which… Read Full Review

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★☆☆☆☆

“WHAT A MESS SINCE THIS NEW BUYOUT.”

Written on: 12/12/2013

i HAVE BEEN A LOYAL CUSTOMER FOR A NUMBER OF YEARS, THAT IS SINCE THEY WERE IN FRANCE AND THEN TRANSFERRED TO LONDON BUT UNTIL RECENTLY HAVE FOUND THIS COMPANY TOTALLY USELESS! THE NEW TEAM SEEM TO HAVE RUIN THIS COMPANY AND HAVE NO IDEA ABOUT CUSTOMER SERVICE OR DELIVERY TIMES. RECENTLY I ORDERED A PAIR OF DESIGNER TROUSERS WHICH WERE SUPPOSED TO BE FOR MY BIRTHDAY ONLY TO FIND IN THE SECOND WEEK OF DECEMBER THEY COULD NOT FULFIL THE ORDER, MY BIRTHDAY BEING THE SECOND WEEK OF NOVEMBER, THE… Read Full Review

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★☆☆☆☆

“Don't touch this company with a barge pole”

Written on: 11/12/2013 by bobtaylor1903 (1 review written)

Ordered goods end oct at which time they took payment.No sign of goods and don't bother to respond to e mails or phone calls… Read Full Review

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★☆☆☆☆

“Awfull!!! ”

Written on: 11/12/2013 by Deiti (1 review written)

It's the worst retail company I been shopping with! First i ordered to pair of shoes, returned them in the end of OCtober, now it's 11th December, still havent received my money back, they saying that they havent received the parcel yet, on tracking web page it showing that they received it after few day after i send them out!!! Ordered two creams, received only one!!! And they still not doing anything about it! It is a joke!!! Treating customer like a sh...t… Read Full Review

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★☆☆☆☆

“Dreadful !”

Written on: 10/12/2013 by rossharp (2 reviews written)

Having waited over 5 weeks for my last order (which I returned) decided to have a go at the outlet which says it will be dispatched in "3-5 working days" - just wish my working week was the same as theirs - 7 days and not even dispatched. Standard replies to emails, never to my specific queries and absolutely no point hanging on the phone - was going to cancel but can't waste the time on the phone to try and do it I will never order from them again and would seriously recommend that unless you… Read Full Review

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★☆☆☆☆

“BRANDALLEY FAIL AGAIN”

Written on: 09/12/2013

Order No 721991 To BrandAlley Customer Service Dear Customer Service At my count, the 3-5 working days for my refund to happen expired on Friday 6th December. You have now had my money for over 10 weeks and I have had neither goods nor refund. I think that's a big deterrent from ordering from your company again. … Read Full Review

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★☆☆☆☆

“Avoid! Avoid! Avoid!”

Written on: 09/12/2013

I have ordered two items from this company in the past year, the first item was a watch for my partner which was so late arriving that I ended up giving it to him as a Christmas present! However I thought that was just bad luck so decided to use them again to purchase a dress for a friend's wedding next week (much to my regret!). I ordered the dress at the start of November and am still waiting for it to arrive! Brandalley are certainly living up to their poor reputation on review sites and I… Read Full Review

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★☆☆☆☆

“What has gone wrong with Brand Alley”

Written on: 05/12/2013

Been awaiting over 6 weeks for "in Stock". Items. I have tried to cancell but only get bits at a time. Nobody answers the phone. Many times been hanging on 20+ mins each time. Are they going to the wall?… Read Full Review

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★☆☆☆☆

“Absolute shambles!!!”

Written on: 05/12/2013

Made 2 orders in October, tried to cancel one straight away. I have sent several emails, no response. Very very disappointed. I have used this company many times before, never experienced this kind of issue before. iIf they have IT issue, the first thing they could do is let their customer know, they couldn't even be bothered to do that. I won't be returning and I will warn anyone I know to never use them again. … Read Full Review

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★☆☆☆☆

“SHOCKING SITE!!!”

Written on: 04/12/2013 by crowd1969 (1 review written)

Ordered a hoodie on October 9th. Had not received it by 5th December after numerous calls and mails. Out of the blue receive an email to say they have cancelled my order. Took my money immediately. Customer services just tell you anything. Most emails are standard reply. Very very poor. Should be interesting trying to get my cash back. Avoid at all costs. … Read Full Review

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★☆☆☆☆

“Might be going bust”

Written on: 01/12/2013 by berio123 (2 reviews written)

Order shoes back in October. Not received. Passed the 45 days limit on paypal so will be tough luck to get anything back. This website also never confirm your order by email and don't respond to email queries. Do not use this site… Read Full Review

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★☆☆☆☆

“Avoid ”

Written on: 28/11/2013 by AlysonJ (1 review written)

I am still waiting for an item I ordered 2 weeks ago.What I find concerning is that no one replies to my Emails and it is impossible to get anyone to answer the telephone.So I guess I am a bit stuck as to what I can do next.I purchase many items on line and Brandalley has to be the the worst one yet by far.I would advise anyone to think hard before ordering and do not be taken in by the eye catching website.I reckon I will never recive my coat and I have now contacted my Credit Card Compnay for… Read Full Review

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