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Written on: 21/12/2010
I have been a customer of brand alley for almost 2 years now. I shop regularly with brand alley and have always received my orders with no delay. If I do return any products, my refund is returned promptly as well.
However, recently, there was an incident of a refund which was not credited back after 2 weeks. I even wrote an e-mail to customer care. However I got no reply after 3 weeks so I rang customer care and told them what happened. Then they checked and told me that I have e-mailed the… Read Full Review
Written on: 17/12/2010
I ordered two items back on November 25th, the first items I ordered for Xmas presents thinking (foolishly) that I would get them in plenty of time for xmas. Now here we are on 17th December and still no sign of the items. BrandAlley have taken the money out of my account and when I emailed to enquire about where the hell my goods are it took them 4 days to respond!!! I then got a generic email saying they were waiting for the goods to arrive at their warehouse and they would ship them early… Read Full Review
Written on: 15/12/2010
Promised items for Christmas only to be told today half my order has been shipped a week ago (still no sign) and they're having difficulties with supplier on the final item which I cancelled because its no use to be if I dont have it for Christmas.
This is the second time I have had difficulties with an order. Totally unaccpetable… Read Full Review
Written on: 03/12/2010
The idea of Brand Alley is genius. Companies have excess stock to get rid of and customers want to shop online without having to go bargain hunting in crowded venues.
But it's run in a very bad way. It's almost got so big it's got out of control with very few staff managing it.
I have placed a variety of orders with Brand Alley. The first occasion I purchased a pair of £150 jeans. They had to be returned because they had white marks on. I received a prompt refund, but it didn't include P&P… Read Full Review
Written on: 01/12/2010
Careful, very careful, with BrandAlley. Won't only be normally late with small orders, but if you order any of the premium, expensive items (designer bags, watches, etc.) you're very likely to be told, after 2 months, that the provider let them down and can't fulfill your order.
Funny thing is, in addition to letting you down, they would have had your money for 2 months - outrageous!… Read Full Review
Written on: 24/11/2010
If you're thinking of buying from BrandAlley - DO NOT buy anything from them. I repeat - DO NOT BUY anything from them!
I have ordered from them about 4 times now. Half of that time left me EXTREMELY FURIOUS & DISAPPOINTED.
- They did not deliver on time (STILL WAITING FOR DELIVERY).
- They cancelled an order (AFTER I HAD TO WAIT FOR A MONTH).
- I have been waiting for more than a month now for my order!!
- My first order, same thing happened - it was CANCELLED!
- One of my orders… Read Full Review
Written on: 22/11/2010
I ordered a Kipling holdall and several items of clothing on 6/10/10. Estimated arrival was somewhere between 14/10/10 and 14/11/10. Fine so far. 14th of November duly arrived and the website told me my order still had not been processed. Customer services were polite, refunded my P&P and told me the items were in the warehouse and I would receive them by 16th. No show. Then it was the 18th or worst case scenario, the 21st. Apparently it was the Kipling bag causing all the delays.
Nothing… Read Full Review
Written on: 16/11/2010
I ordered some kids jackets and kitchenware as gifts. I thought I was being super organised as I had over a month to go before I needed to give these items to my friends. However, my goods still haven't been dispatched even though half of the items have arrived and are just sitting in the warehouse. I have asked for these items to be sent immediately but still nothing has been done. I don't think I will receive the items before I am due to see my friends to give the gifts so now I will have… Read Full Review
Written on: 07/10/2010
I have bought two items from Brand Alley. Athough, I had to wait a couple of weeks to get my order, it does state when you order within what time frame you will receive it. I received mine 3 weeks earlier within that time frame. I have no complaints as I received such a bargain. No complaints whatsoever… Read Full Review
Written on: 27/07/2010
Order 4 t-shirts and 4 pairs of sneakers from the Diesel sale on the 22nd (thursday) and received goods on the 26th (Monday). Sneakers were all originally £55, now £25. T-shirts ranged from £11 to £13. Very happy about getting lots of Diesel stuff so cheap and so quickly. I was originally quite worried about how long delivery would take after reading reviews on the Internet, but I ended up being pleasantly surprised. Package was well packed. Brandalley used Parcel Force for this particular… Read Full Review
Written on: 02/07/2010 by pallaviprasadgv (1 review written)
I placed an oder for Red Check Diamante Watch - Guess watch on 15/06/2010 . Order number 1872827.
I have a lot of things to express and convey how a customer feels.
1. Shipping cost:
Unlike other famous and successful websites like amazson, ebay, etc, the BrandAlley shipping cost was very expensive, about £4.99 !! That's not it. When I buy a product costing about 2 pounds, I still need to pay 4.99 for shipping! I would rather go to the shop and buy the product without any offers! That would… Read Full Review
Written on: 11/05/2010
I'm very unhappy with my experience of Brand Alley. I am still waiting for goods paid for over four weeks ago. I have now been informed that the delivery has been further delayed. This is a very poor way of doing business - there are much better shopping options out there that value their customers enough to deliver what they claim. A friend of mine has had a similar experience with Brand Alley she also has not received her order although they stated that it would be despatched immediately… Read Full Review
Written on: 03/04/2010
I ordered two pairs of Diesel Jeans and an Elvis Jesus t shirt. The jeans arrived promptly, then I received an email just stating that I had been refunded for the t shirt without any explaination, only when I pressed them for the reason for the refund they confirmed that they did not actually have the stock to fulfil the order even though my order had gone through their system and payment was taken, not particularly honest 'selling' goods they do not actually have!!… Read Full Review
Written on: 21/12/2009 by mondfrau (2 reviews written)
BrandAlley.co.uk has special deals on branded goods each week. They send regular updates to registered users with this weeks products. During a short period you can order discounted brands, such a Victoria Beckham Jeans, French connection clothing, all at heavily discounted prices (dress at RRP £210 for £37, for example). The available sizes are a good mix, so you can find a good bargain, even if you are not a size 6. All well and good. Until it comes to actually ordering. I ordered a lovely… Read Full Review
As rated by real users
" Terrible customer service! Do not use! " Read More
" Very satisfying! " Read More
" Really worth the money I used, even though I should have recieved &... " Read More
" Excellent " Read More
Written by Janeerui
" JOULES customer service " Read More