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Written on: 29/12/2010
I have been ordering from Brand Alley for a couple of years now, mostly the service is ok. I accept the fact that goods are generally well discounted and that delivery may take slightly longer based on the way that they receive stock however, like most people I am very disappointed with customer service during the bad weather. They have not answered any emails and have sent generic replies. For an online company this is really the only way except price to differentiate themselves. I am still… Read Full Review
Written on: 29/12/2010
After waiting for a month for my last order, was waivering whether to order from them again, quality of goods questionable, and just ordered 6 items after searching through for hours (strangely addictive!), went back to make my final decision after an hour, and it had been wiped off, think there is a cut off time of which I wasnt aware. Delivery very slow and then you have to pay for the privilege to send it back. Sadly, dont think will be ordering again… Read Full Review
Written on: 24/12/2010
Purchased a pair of Vivienne Westwood sunglasses from them 3 weeks ago,arrived yesterday but it was so poorly packaged the case & item itself was damaged in transit.On top of that,it is a 'knock-off' not authentic item as they claimed!!The case is a cheap black plastic velcro one as opposed to the original white & gold orbit logo zip up case… Read Full Review
Written on: 23/12/2010
I placed an order on 7th November which was due 06th December and am still waiting 23rd December. Despite numerous emails asking for updates I still do not know when my order will arrive. I told customer services that I wanted a refund if they could not gaurantee delivery before Xmas as they were all presents. I was told there was a delay but I would get my order, now the status has changed online to "being prepared" though a week ago it said was "ready to deliver". Customer services are a… Read Full Review
Written on: 23/12/2010
Well the last order I recievd from them was wrong and not what I ordered after waiting a month for it!! When I asked when I would get what I actually ordered I was told it wasn't possible to send it me now there had been a mix up!. Im still waiting for a refund for it 3 weeks later I have e-mailed customer service 3 times and not heard back. Another order I placed on 27/11/10 has still not arrived (23/12/10) even though I was sent an e mail 3 days ago (after the bad weather)to say dont worry… Read Full Review
Written on: 22/12/2010 by punimitsu (2 reviews written)
Amazing brands and discounts, but appalling delivery service - orders take WEEKS to be despatched, and packaging is extrememly poor. Brand Alley have single-handedly ruined Christmas for my family: 4 orders placed between 21Bov and 29Nov and NONE have arrived yet (22Dec) - now not confident they'll get to me before Christmas… Read Full Review
Written on: 21/12/2010
I have been a customer of brand alley for almost 2 years now. I shop regularly with brand alley and have always received my orders with no delay. If I do return any products, my refund is returned promptly as well.
However, recently, there was an incident of a refund which was not credited back after 2 weeks. I even wrote an e-mail to customer care. However I got no reply after 3 weeks so I rang customer care and told them what happened. Then they checked and told me that I have e-mailed the… Read Full Review
Written on: 17/12/2010
I ordered two items back on November 25th, the first items I ordered for Xmas presents thinking (foolishly) that I would get them in plenty of time for xmas. Now here we are on 17th December and still no sign of the items. BrandAlley have taken the money out of my account and when I emailed to enquire about where the hell my goods are it took them 4 days to respond!!! I then got a generic email saying they were waiting for the goods to arrive at their warehouse and they would ship them early… Read Full Review
Written on: 15/12/2010
Promised items for Christmas only to be told today half my order has been shipped a week ago (still no sign) and they're having difficulties with supplier on the final item which I cancelled because its no use to be if I dont have it for Christmas.
This is the second time I have had difficulties with an order. Totally unaccpetable… Read Full Review
Written on: 03/12/2010
The idea of Brand Alley is genius. Companies have excess stock to get rid of and customers want to shop online without having to go bargain hunting in crowded venues.
But it's run in a very bad way. It's almost got so big it's got out of control with very few staff managing it.
I have placed a variety of orders with Brand Alley. The first occasion I purchased a pair of £150 jeans. They had to be returned because they had white marks on. I received a prompt refund, but it didn't include P&P… Read Full Review
Written on: 01/12/2010
Careful, very careful, with BrandAlley. Won't only be normally late with small orders, but if you order any of the premium, expensive items (designer bags, watches, etc.) you're very likely to be told, after 2 months, that the provider let them down and can't fulfill your order.
Funny thing is, in addition to letting you down, they would have had your money for 2 months - outrageous!… Read Full Review
Written on: 24/11/2010
If you're thinking of buying from BrandAlley - DO NOT buy anything from them. I repeat - DO NOT BUY anything from them!
I have ordered from them about 4 times now. Half of that time left me EXTREMELY FURIOUS & DISAPPOINTED.
- They did not deliver on time (STILL WAITING FOR DELIVERY).
- They cancelled an order (AFTER I HAD TO WAIT FOR A MONTH).
- I have been waiting for more than a month now for my order!!
- My first order, same thing happened - it was CANCELLED!
- One of my orders… Read Full Review
Written on: 22/11/2010
I ordered a Kipling holdall and several items of clothing on 6/10/10. Estimated arrival was somewhere between 14/10/10 and 14/11/10. Fine so far. 14th of November duly arrived and the website told me my order still had not been processed. Customer services were polite, refunded my P&P and told me the items were in the warehouse and I would receive them by 16th. No show. Then it was the 18th or worst case scenario, the 21st. Apparently it was the Kipling bag causing all the delays.
Nothing… Read Full Review
Written on: 16/11/2010
I ordered some kids jackets and kitchenware as gifts. I thought I was being super organised as I had over a month to go before I needed to give these items to my friends. However, my goods still haven't been dispatched even though half of the items have arrived and are just sitting in the warehouse. I have asked for these items to be sent immediately but still nothing has been done. I don't think I will receive the items before I am due to see my friends to give the gifts so now I will have… Read Full Review
Written on: 07/10/2010
I have bought two items from Brand Alley. Athough, I had to wait a couple of weeks to get my order, it does state when you order within what time frame you will receive it. I received mine 3 weeks earlier within that time frame. I have no complaints as I received such a bargain. No complaints whatsoever… Read Full Review
Written on: 27/07/2010
Order 4 t-shirts and 4 pairs of sneakers from the Diesel sale on the 22nd (thursday) and received goods on the 26th (Monday). Sneakers were all originally £55, now £25. T-shirts ranged from £11 to £13. Very happy about getting lots of Diesel stuff so cheap and so quickly. I was originally quite worried about how long delivery would take after reading reviews on the Internet, but I ended up being pleasantly surprised. Package was well packed. Brandalley used Parcel Force for this particular… Read Full Review
Written on: 02/07/2010 by pallaviprasadgv (1 review written)
I placed an oder for Red Check Diamante Watch - Guess watch on 15/06/2010 . Order number 1872827.
I have a lot of things to express and convey how a customer feels.
1. Shipping cost:
Unlike other famous and successful websites like amazson, ebay, etc, the BrandAlley shipping cost was very expensive, about £4.99 !! That's not it. When I buy a product costing about 2 pounds, I still need to pay 4.99 for shipping! I would rather go to the shop and buy the product without any offers! That would… Read Full Review
Written on: 11/05/2010
I'm very unhappy with my experience of Brand Alley. I am still waiting for goods paid for over four weeks ago. I have now been informed that the delivery has been further delayed. This is a very poor way of doing business - there are much better shopping options out there that value their customers enough to deliver what they claim. A friend of mine has had a similar experience with Brand Alley she also has not received her order although they stated that it would be despatched immediately… Read Full Review
Written on: 03/04/2010
I ordered two pairs of Diesel Jeans and an Elvis Jesus t shirt. The jeans arrived promptly, then I received an email just stating that I had been refunded for the t shirt without any explaination, only when I pressed them for the reason for the refund they confirmed that they did not actually have the stock to fulfil the order even though my order had gone through their system and payment was taken, not particularly honest 'selling' goods they do not actually have!!… Read Full Review
Written on: 21/12/2009 by mondfrau (2 reviews written)
BrandAlley.co.uk has special deals on branded goods each week. They send regular updates to registered users with this weeks products. During a short period you can order discounted brands, such a Victoria Beckham Jeans, French connection clothing, all at heavily discounted prices (dress at RRP £210 for £37, for example). The available sizes are a good mix, so you can find a good bargain, even if you are not a size 6. All well and good. Until it comes to actually ordering. I ordered a lovely… Read Full Review
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