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Written on: 25/03/2011
If I could give them no stars for customer service I would. Atrocious. Customer service just fob you off with a refund - no explanation, no apology. I asked about compensation - they've stopped giving it. One can only assume that they make that many cock ups they no longer can afford it. I certainly won't be using them again. One of the worst online shops I have ever dealt with. 4 out of 5 orders that I have made have been incorrect. a 20% success rate is pretty dire… Read Full Review
Written on: 24/03/2011
Yes, they offer good price for branded item.
And yes, they already state in their terms and agreements, the delivery may take a month (plus) to be delivered.
Imagine you wait for the item for a month and being told the item is gone. And it is not just once or twice, but THREE TIMES in less than a year???!!!
And the oddest part is (happen on my last purchase): I ordered a 7forAllMen jeans and last Tuesday they said they cannot fulfilled because item is not available but a day later, it is… Read Full Review
Written on: 23/03/2011
Have never written a review before but have felt compelled with Brand Alley - ABSOLUTELY DREADFUL SERVICE. Every order delivered late and most items within the order were cancelled/refunded at least a month after I had paid for them (and paid my credit card company). Received quite a sincere sounding email the 1st time but by the 3rd time was getting extremely fed up with Brand Alley's 'apologetic' email. Most recent order - they phoned me to offer a slightly different item as the original… Read Full Review
Written on: 22/03/2011
I ordered Christmas gifts from them at the end of November. Having used Brandalley before I was aware that the delivery dates are sometimes quite lengthy. I was assured that my products would be with me before Christmas by two emails.
I finally received my products on 12th January. Sent them 6 emails, never received a reply. Rang the call centre when I could (they only work Monday to Friday and shut at 4.30) and there was no apology, they just said they were busy. Maybe because everyone else… Read Full Review
Written on: 18/03/2011
Ordered a DKNY bracelet for my friend for her birthday. Quite proud of myself because I had 4 weeks to spare. Bracelet was promised within 28 days which was a bit worrying. Then after 3 weeks I received an email saying it had been despatched so was pleased. Records showed that it was sat at the depot for days so when I queried this they promised delivery for 2 days later. Didnt arrive so I chased them up to be told they had tried to deliver it but failed so it has been returned to the… Read Full Review
Written on: 28/02/2011
EXTREMELY BAD SERVICE, THEY PROMISED THAT THE GOODS WILL BE DELIVERED WITHIN 48 HRS... BUT EVEN AFTER 12 DAYS THE STATUS STILL BEING PROCESSED ,,,,,,,.... EVERYTIME I EMAILED THEM, THEIR REPLY WILL BE ..." WILL BE DISPATCH WITHIN 48 HRS"... THE SAME ALL THE TIME
THE BEST PART IS .... EVERYTIME I CALLED THEM ,,, ASKING WHEN THEY GONNA DISPATCH THE STUFF ... THEY WILL SAY ..."WE WILL DELIVER IT BY TONITE" .... AND THE SAME LIE EVERYTIME ... STILL I HAVENT RECEIVE ANYTHING VEN UNTIL 12 DAYS… Read Full Review
Written on: 17/02/2011 by jeannie0805 (1 review written)
I have been a customer of BrandAlley for some years now but I am worried now about the quality of their products. My last 3 orders are as follows - I ordered a coat for my hubby where the arms holes were positioned so low it was so obviously a second. I then ordered a coat for myself which had pulled stitching on the end and no brand label on the neck also a second and I have just received a bottle of perfume that is rancid and well past its sell by date yet another fob off on an innocent… Read Full Review
Written on: 02/02/2011
I ordered these at the beginning of Jan and received them a month later. Brand alley get away with this poor delivery but stating on the confirmation email that it could take up to 28 days to receive your item, although this 28 day period only started 10 days after i had placed my order!
I eventually received my boots, brad alley use DHL who are just awful and my closest depot (i live in London) is Boreham wood about 15 miles away. They deliver from 8-9pm, and i got them at 8pm having had to… Read Full Review
Written on: 27/01/2011
I know there is a lot of slack for the waiting times, I have had missed a few anniversary present here and there, but I am used to the 28 days delivery. However, on my recent purchase the service was exceptional, I ordered 3 items they were delivered within the few days but 2 items were slightly too big for me. So i sent the two back and received my refund within a few days of arrival (I had tracking). But more importantly, They refunded me for all the goods even though I only sent 2/3, as the… Read Full Review
Written on: 26/01/2011 by mpoppins09 (1 review written)
This is the worst service I have ever recieved whilst shopping online. Today, after spending 20 minutes on hold, I find out that the order that was shipped on the 18th Jan was given to the wrong courier. I cannot understand how such a stupid mistake could have happened.
I have just been advised to call back the customer services team on Monday to find out about redelivery (or i might recieve an email).
This is completely unacceptable. Who has time to wait on hold for 20 minutes! I was not… Read Full Review
Written on: 21/01/2011
Yesterday I received my order (might I add, within the specified time period so no complaints there). I had purchased a book- and I am totally disgusted with my purchase!!! I thought I was going to receive a brand new copy of the book, instead I have received a second-hand copy!! The book is in second-hand condition- marks on it and creasing/ small tears to the pages and to PROVE that it is DEFINITELY second-hand there is an inscription scribbed in huge messy writting across the whole first… Read Full Review
Written on: 21/01/2011
I ordered christmas gifts on the 1st of November, they eventually arrived the 1st week in January even after they promised me delivery, I had to ring 3 times, I sent a number of emails and they never responded. This company are happy to take your money and then they do not really care about your delivery, Never use them for a present, you cannot rely on them. The staff are untrained and un sympathetic, they have no idea about customer service… Read Full Review
Written on: 16/01/2011
I have been a customer of this company for a number of years and I have put up with the long wait for deliverys. I put an order in on 5/12/10 and was promised delivery before Christmas. £179 was taken from my bank account on 9/12/10 and I am still waiting for the goods.
I will not order again from this company and even though their prices can be competetive is it really worth the wait? Meanwhile they sit on the interest from all of the duped customers… Read Full Review
Written on: 11/01/2011
what a useless company!! dont use them, took 5 weeks to send items, when they arrived they were the wrong size! the order was incomplete and i am still waiting for 1 item over 8 weeks later!! never use them!… Read Full Review
Written on: 10/01/2011
Extremley poor service made order on 21st of November in the hope of getting present for the wife. emailed them a few weeks from christmas trying toassertain in the order would be delivered to us before we left to visit & stay with family and if the order could be redirected. The responses to the emails i sent didn't answer the questions and when i persisted i was advised that it was too late to change the delivery address. When i tried to call i just waited on hold for long periods of time and… Read Full Review
Written on: 06/01/2011 by Elbows (1 review written)
Please does anyone have the address for me to return items? Also what is this 8 day return policy when it takes them 6 weeks to deliver, and hours for them to answer there phone....never use, its not worth the pain !!!… Read Full Review
Written on: 05/01/2011
I wish i had read the reviews, i am very frustrated and disgusted. I ordered my items on the 5th December and after contacting customer services 3 times by email i still do not know when my items will arrive and have had no reply. Growing concern has led me to search for reviews and found there are alot of people in my position and worse.
I will not be recommending this site to anyone and will not be ordering anything from brandalley again! just wish id seen the reviews earlier.
Be warned… Read Full Review
Written on: 02/01/2011
If i had read some of these reviews before i purchased my order i probably would'nt of bothered, but i'm so glad i had already ordered.
my order was placed on the 2nd of Dec and i was fully aware that i may not get my order for a least a month, i decided to email customer services on the 19th of Dec to see if my order was going to arrive before christmas, i waited 48hrs for a responce and when they responded i was informed that my order was ready for dispatch and 3 days later it arrived. So i… Read Full Review
Written on: 31/12/2010
Ordered some trainers, waited about 3 weeks for delivery.
Then they sent USA size not UK size that I ordered.
Had they even sent the correct size - the quality of the product was not up to scratch - probably seconds.
What a frustrating ridiculous outfit.
Think I'll stick to high street shopping.
… Read Full Review
Written on: 29/12/2010
I have been ordering from Brand Alley for a couple of years now, mostly the service is ok. I accept the fact that goods are generally well discounted and that delivery may take slightly longer based on the way that they receive stock however, like most people I am very disappointed with customer service during the bad weather. They have not answered any emails and have sent generic replies. For an online company this is really the only way except price to differentiate themselves. I am still… Read Full Review
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