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Written on: 10/01/2011
Extremley poor service made order on 21st of November in the hope of getting present for the wife. emailed them a few weeks from christmas trying toassertain in the order would be delivered to us before we left to visit & stay with family and if the order could be redirected. The responses to the emails i sent didn't answer the questions and when i persisted i was advised that it was too late to change the delivery address. When i tried to call i just waited on hold for long periods of time and… Read Full Review
Written on: 06/01/2011 by Elbows (1 review written)
Please does anyone have the address for me to return items? Also what is this 8 day return policy when it takes them 6 weeks to deliver, and hours for them to answer there phone....never use, its not worth the pain !!!… Read Full Review
Written on: 05/01/2011
I wish i had read the reviews, i am very frustrated and disgusted. I ordered my items on the 5th December and after contacting customer services 3 times by email i still do not know when my items will arrive and have had no reply. Growing concern has led me to search for reviews and found there are alot of people in my position and worse.
I will not be recommending this site to anyone and will not be ordering anything from brandalley again! just wish id seen the reviews earlier.
Be warned… Read Full Review
Written on: 02/01/2011
If i had read some of these reviews before i purchased my order i probably would'nt of bothered, but i'm so glad i had already ordered.
my order was placed on the 2nd of Dec and i was fully aware that i may not get my order for a least a month, i decided to email customer services on the 19th of Dec to see if my order was going to arrive before christmas, i waited 48hrs for a responce and when they responded i was informed that my order was ready for dispatch and 3 days later it arrived. So i… Read Full Review
Written on: 31/12/2010
Ordered some trainers, waited about 3 weeks for delivery.
Then they sent USA size not UK size that I ordered.
Had they even sent the correct size - the quality of the product was not up to scratch - probably seconds.
What a frustrating ridiculous outfit.
Think I'll stick to high street shopping.
… Read Full Review
Written on: 29/12/2010
I have been ordering from Brand Alley for a couple of years now, mostly the service is ok. I accept the fact that goods are generally well discounted and that delivery may take slightly longer based on the way that they receive stock however, like most people I am very disappointed with customer service during the bad weather. They have not answered any emails and have sent generic replies. For an online company this is really the only way except price to differentiate themselves. I am still… Read Full Review
Written on: 29/12/2010
After waiting for a month for my last order, was waivering whether to order from them again, quality of goods questionable, and just ordered 6 items after searching through for hours (strangely addictive!), went back to make my final decision after an hour, and it had been wiped off, think there is a cut off time of which I wasnt aware. Delivery very slow and then you have to pay for the privilege to send it back. Sadly, dont think will be ordering again… Read Full Review
Written on: 24/12/2010
Purchased a pair of Vivienne Westwood sunglasses from them 3 weeks ago,arrived yesterday but it was so poorly packaged the case & item itself was damaged in transit.On top of that,it is a 'knock-off' not authentic item as they claimed!!The case is a cheap black plastic velcro one as opposed to the original white & gold orbit logo zip up case… Read Full Review
Written on: 23/12/2010
I placed an order on 7th November which was due 06th December and am still waiting 23rd December. Despite numerous emails asking for updates I still do not know when my order will arrive. I told customer services that I wanted a refund if they could not gaurantee delivery before Xmas as they were all presents. I was told there was a delay but I would get my order, now the status has changed online to "being prepared" though a week ago it said was "ready to deliver". Customer services are a… Read Full Review
Written on: 23/12/2010
Well the last order I recievd from them was wrong and not what I ordered after waiting a month for it!! When I asked when I would get what I actually ordered I was told it wasn't possible to send it me now there had been a mix up!. Im still waiting for a refund for it 3 weeks later I have e-mailed customer service 3 times and not heard back. Another order I placed on 27/11/10 has still not arrived (23/12/10) even though I was sent an e mail 3 days ago (after the bad weather)to say dont worry… Read Full Review
Written on: 22/12/2010 by punimitsu (2 reviews written)
Amazing brands and discounts, but appalling delivery service - orders take WEEKS to be despatched, and packaging is extrememly poor. Brand Alley have single-handedly ruined Christmas for my family: 4 orders placed between 21Bov and 29Nov and NONE have arrived yet (22Dec) - now not confident they'll get to me before Christmas… Read Full Review
Written on: 21/12/2010
I have been a customer of brand alley for almost 2 years now. I shop regularly with brand alley and have always received my orders with no delay. If I do return any products, my refund is returned promptly as well.
However, recently, there was an incident of a refund which was not credited back after 2 weeks. I even wrote an e-mail to customer care. However I got no reply after 3 weeks so I rang customer care and told them what happened. Then they checked and told me that I have e-mailed the… Read Full Review
Written on: 17/12/2010
I ordered two items back on November 25th, the first items I ordered for Xmas presents thinking (foolishly) that I would get them in plenty of time for xmas. Now here we are on 17th December and still no sign of the items. BrandAlley have taken the money out of my account and when I emailed to enquire about where the hell my goods are it took them 4 days to respond!!! I then got a generic email saying they were waiting for the goods to arrive at their warehouse and they would ship them early… Read Full Review
Written on: 15/12/2010
Promised items for Christmas only to be told today half my order has been shipped a week ago (still no sign) and they're having difficulties with supplier on the final item which I cancelled because its no use to be if I dont have it for Christmas.
This is the second time I have had difficulties with an order. Totally unaccpetable… Read Full Review
Written on: 03/12/2010
The idea of Brand Alley is genius. Companies have excess stock to get rid of and customers want to shop online without having to go bargain hunting in crowded venues.
But it's run in a very bad way. It's almost got so big it's got out of control with very few staff managing it.
I have placed a variety of orders with Brand Alley. The first occasion I purchased a pair of £150 jeans. They had to be returned because they had white marks on. I received a prompt refund, but it didn't include P&P… Read Full Review
Written on: 01/12/2010
Careful, very careful, with BrandAlley. Won't only be normally late with small orders, but if you order any of the premium, expensive items (designer bags, watches, etc.) you're very likely to be told, after 2 months, that the provider let them down and can't fulfill your order.
Funny thing is, in addition to letting you down, they would have had your money for 2 months - outrageous!… Read Full Review
Written on: 24/11/2010
If you're thinking of buying from BrandAlley - DO NOT buy anything from them. I repeat - DO NOT BUY anything from them!
I have ordered from them about 4 times now. Half of that time left me EXTREMELY FURIOUS & DISAPPOINTED.
- They did not deliver on time (STILL WAITING FOR DELIVERY).
- They cancelled an order (AFTER I HAD TO WAIT FOR A MONTH).
- I have been waiting for more than a month now for my order!!
- My first order, same thing happened - it was CANCELLED!
- One of my orders… Read Full Review
Written on: 22/11/2010
I ordered a Kipling holdall and several items of clothing on 6/10/10. Estimated arrival was somewhere between 14/10/10 and 14/11/10. Fine so far. 14th of November duly arrived and the website told me my order still had not been processed. Customer services were polite, refunded my P&P and told me the items were in the warehouse and I would receive them by 16th. No show. Then it was the 18th or worst case scenario, the 21st. Apparently it was the Kipling bag causing all the delays.
Nothing… Read Full Review
Written on: 16/11/2010
I ordered some kids jackets and kitchenware as gifts. I thought I was being super organised as I had over a month to go before I needed to give these items to my friends. However, my goods still haven't been dispatched even though half of the items have arrived and are just sitting in the warehouse. I have asked for these items to be sent immediately but still nothing has been done. I don't think I will receive the items before I am due to see my friends to give the gifts so now I will have… Read Full Review
Written on: 07/10/2010
I have bought two items from Brand Alley. Athough, I had to wait a couple of weeks to get my order, it does state when you order within what time frame you will receive it. I received mine 3 weeks earlier within that time frame. I have no complaints as I received such a bargain. No complaints whatsoever… Read Full Review
As rated by our community of reviewers
" Do not buy from this site " Read More
Written by Dav1dMcNamara
" Still Not Delivered " Read More
" Couldn't be happier " Read More
" Snuggly cashmere and merino jumpers " Read More
" Great product and Service " Read More