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Written on: 27/01/2011
I know there is a lot of slack for the waiting times, I have had missed a few anniversary present here and there, but I am used to the 28 days delivery. However, on my recent purchase the service was exceptional, I ordered 3 items they were delivered within the few days but 2 items were slightly too big for me. So i sent the two back and received my refund within a few days of arrival (I had tracking). But more importantly, They refunded me for all the goods even though I only sent 2/3, as the… Read Full Review
Written on: 26/01/2011 by mpoppins09 (1 review written)
This is the worst service I have ever recieved whilst shopping online. Today, after spending 20 minutes on hold, I find out that the order that was shipped on the 18th Jan was given to the wrong courier. I cannot understand how such a stupid mistake could have happened.
I have just been advised to call back the customer services team on Monday to find out about redelivery (or i might recieve an email).
This is completely unacceptable. Who has time to wait on hold for 20 minutes! I was not… Read Full Review
Written on: 21/01/2011
Yesterday I received my order (might I add, within the specified time period so no complaints there). I had purchased a book- and I am totally disgusted with my purchase!!! I thought I was going to receive a brand new copy of the book, instead I have received a second-hand copy!! The book is in second-hand condition- marks on it and creasing/ small tears to the pages and to PROVE that it is DEFINITELY second-hand there is an inscription scribbed in huge messy writting across the whole first… Read Full Review
Written on: 21/01/2011
I ordered christmas gifts on the 1st of November, they eventually arrived the 1st week in January even after they promised me delivery, I had to ring 3 times, I sent a number of emails and they never responded. This company are happy to take your money and then they do not really care about your delivery, Never use them for a present, you cannot rely on them. The staff are untrained and un sympathetic, they have no idea about customer service… Read Full Review
Written on: 16/01/2011
I have been a customer of this company for a number of years and I have put up with the long wait for deliverys. I put an order in on 5/12/10 and was promised delivery before Christmas. £179 was taken from my bank account on 9/12/10 and I am still waiting for the goods.
I will not order again from this company and even though their prices can be competetive is it really worth the wait? Meanwhile they sit on the interest from all of the duped customers… Read Full Review
Written on: 11/01/2011
what a useless company!! dont use them, took 5 weeks to send items, when they arrived they were the wrong size! the order was incomplete and i am still waiting for 1 item over 8 weeks later!! never use them!… Read Full Review
Written on: 10/01/2011
Extremley poor service made order on 21st of November in the hope of getting present for the wife. emailed them a few weeks from christmas trying toassertain in the order would be delivered to us before we left to visit & stay with family and if the order could be redirected. The responses to the emails i sent didn't answer the questions and when i persisted i was advised that it was too late to change the delivery address. When i tried to call i just waited on hold for long periods of time and… Read Full Review
Written on: 06/01/2011 by Elbows (1 review written)
Please does anyone have the address for me to return items? Also what is this 8 day return policy when it takes them 6 weeks to deliver, and hours for them to answer there phone....never use, its not worth the pain !!!… Read Full Review
Written on: 05/01/2011
I wish i had read the reviews, i am very frustrated and disgusted. I ordered my items on the 5th December and after contacting customer services 3 times by email i still do not know when my items will arrive and have had no reply. Growing concern has led me to search for reviews and found there are alot of people in my position and worse.
I will not be recommending this site to anyone and will not be ordering anything from brandalley again! just wish id seen the reviews earlier.
Be warned… Read Full Review
Written on: 02/01/2011
If i had read some of these reviews before i purchased my order i probably would'nt of bothered, but i'm so glad i had already ordered.
my order was placed on the 2nd of Dec and i was fully aware that i may not get my order for a least a month, i decided to email customer services on the 19th of Dec to see if my order was going to arrive before christmas, i waited 48hrs for a responce and when they responded i was informed that my order was ready for dispatch and 3 days later it arrived. So i… Read Full Review
Written on: 31/12/2010
Ordered some trainers, waited about 3 weeks for delivery.
Then they sent USA size not UK size that I ordered.
Had they even sent the correct size - the quality of the product was not up to scratch - probably seconds.
What a frustrating ridiculous outfit.
Think I'll stick to high street shopping.
… Read Full Review
Written on: 29/12/2010
I have been ordering from Brand Alley for a couple of years now, mostly the service is ok. I accept the fact that goods are generally well discounted and that delivery may take slightly longer based on the way that they receive stock however, like most people I am very disappointed with customer service during the bad weather. They have not answered any emails and have sent generic replies. For an online company this is really the only way except price to differentiate themselves. I am still… Read Full Review
Written on: 29/12/2010
After waiting for a month for my last order, was waivering whether to order from them again, quality of goods questionable, and just ordered 6 items after searching through for hours (strangely addictive!), went back to make my final decision after an hour, and it had been wiped off, think there is a cut off time of which I wasnt aware. Delivery very slow and then you have to pay for the privilege to send it back. Sadly, dont think will be ordering again… Read Full Review
Written on: 24/12/2010
Purchased a pair of Vivienne Westwood sunglasses from them 3 weeks ago,arrived yesterday but it was so poorly packaged the case & item itself was damaged in transit.On top of that,it is a 'knock-off' not authentic item as they claimed!!The case is a cheap black plastic velcro one as opposed to the original white & gold orbit logo zip up case… Read Full Review
Written on: 23/12/2010
I placed an order on 7th November which was due 06th December and am still waiting 23rd December. Despite numerous emails asking for updates I still do not know when my order will arrive. I told customer services that I wanted a refund if they could not gaurantee delivery before Xmas as they were all presents. I was told there was a delay but I would get my order, now the status has changed online to "being prepared" though a week ago it said was "ready to deliver". Customer services are a… Read Full Review
Written on: 23/12/2010
Well the last order I recievd from them was wrong and not what I ordered after waiting a month for it!! When I asked when I would get what I actually ordered I was told it wasn't possible to send it me now there had been a mix up!. Im still waiting for a refund for it 3 weeks later I have e-mailed customer service 3 times and not heard back. Another order I placed on 27/11/10 has still not arrived (23/12/10) even though I was sent an e mail 3 days ago (after the bad weather)to say dont worry… Read Full Review
Written on: 22/12/2010 by punimitsu (2 reviews written)
Amazing brands and discounts, but appalling delivery service - orders take WEEKS to be despatched, and packaging is extrememly poor. Brand Alley have single-handedly ruined Christmas for my family: 4 orders placed between 21Bov and 29Nov and NONE have arrived yet (22Dec) - now not confident they'll get to me before Christmas… Read Full Review
Written on: 21/12/2010
I have been a customer of brand alley for almost 2 years now. I shop regularly with brand alley and have always received my orders with no delay. If I do return any products, my refund is returned promptly as well.
However, recently, there was an incident of a refund which was not credited back after 2 weeks. I even wrote an e-mail to customer care. However I got no reply after 3 weeks so I rang customer care and told them what happened. Then they checked and told me that I have e-mailed the… Read Full Review
Written on: 17/12/2010
I ordered two items back on November 25th, the first items I ordered for Xmas presents thinking (foolishly) that I would get them in plenty of time for xmas. Now here we are on 17th December and still no sign of the items. BrandAlley have taken the money out of my account and when I emailed to enquire about where the hell my goods are it took them 4 days to respond!!! I then got a generic email saying they were waiting for the goods to arrive at their warehouse and they would ship them early… Read Full Review
Written on: 15/12/2010
Promised items for Christmas only to be told today half my order has been shipped a week ago (still no sign) and they're having difficulties with supplier on the final item which I cancelled because its no use to be if I dont have it for Christmas.
This is the second time I have had difficulties with an order. Totally unaccpetable… Read Full Review
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