Bought some shoes £79, did not fit returned expected 75.50p refund after postage deduction. Received £59.70 as they took off my refund a discount of 20%.Not sure why as I paid $£79 of my own money. My issue is I paid £79 of my money, returned goods expected £75.50 back taking an additional £15.850p of my money away and not refunding it to me. Paid £79 got back £59.70, so returning cost me £19.30 not the £3.50 that it should have done. That dodgy practise should be made very clear to everyone before ordering a product. On query no detailed explanation just took away my money Appalling business practise lost a longstanding customer will never use again. AVOID

Having received a parcel of glasses which in fairness arrived swiftly, it was obvious it contained some broken glass. The initial response from their so-called Customer Service seemed positive and I was asked to submit a photo of the damaged item found inside the parcel, which I duly did. That was the last I ever had any response from them, despite sending several emails over several days. Clearly a department that seems to have little or maybe no real intention of offering any genuine service to its customers. Recent online customer reviews consistently reveal a vast majority of customers seeking help receive decidedly little …..over 220 giving 1 star review ratings in recent months. . My experience suggests to me I need to entirely avoid this company at all costs.

You would think an online company would now realise especially when ordering shoes that paying for postage over a certain amount spent is bad customer service. No free returns to change size ... so every time it is £10 to reorder and then send back. COME ON.... get with it ... other good companies offer free postage when ordering over a certain limit AND free returns with shoes!!

AVOID THIS COMPANY AT ALL COST. I returned a jacket because it was too big and after several emails almost 2 months wait I still see no refund and no one is answering emails. This review will be posted on multiple sites.

I ordered a Christmas present in November - Brandalley took my money instantly ... now after chasing 3 times they have said 'we will refund you in 3-5 days' .... Now I have no time to replace this Christmas gift in time. Are they even allowed to sit on my money for a month ? This service is unacceptable. I recommend you don't use Brandalley. I have marked value for money as 1 star also ... it's not bad value for money ... but if you don't get what you ordered and it causes lots of unnecessary stress then it's no good to deal with them at any price. ** VERY POOR **

Placed order 16/9.sent emails re dispatch and ignored.finally rang and a package finally arrived.they had duplicated part of the order and demanding it back at my cost.have told them to send a courier.still waiting for a coat.not dispatched till 13/10.poor poor service.will never use again or recommend.for things to take a month to be sent is appauling.

Bought a duvet cover set, a make I had not heard of but a supposed retail price of £160. When it arrived the labels stated M&Co. We have an M&Co in town, the retail price is £55. The quality was £55 certainly not £160. Same order, ordered size 10 Jack Wolfskin trousers. Size 10/12 arrived obviously too big. Returned both items. Brandalley fault but I still had to pay to return items. NEVER AGAIN !

I have been shopping with Brand Alley for some time but I have to say standards have just dropped through the floor. Orders not turning up and refunds not processed followed by repeated lies both on the phone and by e mail. Still not resolved 6 weeks later. Be very careful using this company.

Generally I am usually happy with Brand Alley, great products, good price, delivery service can be very hit & miss with long delivery dates. Recently I purchased 4 Ted Baker purses and received only 3, being charged for 4 & the delivery note stating 4. I immediately contacted Brand Alley by telephone & e-mail who advised they would come back to me. Almost a week later & several phone calls & e-mails later I am still awaiting a response. The purses are not cheap hence I cannot afford to be out of pocket for this missing item. I am not happy that I cannot get any answers out of Brand Alley which is very frustrating & disappointing. I am still awaiting a response from them, it appears they are not good at resolving problems!!!!

Poor attitude and bad customer service - I won't bother ordering from Brandalley again!! I was told that I could not amend an existing order, so having placed another order from the same sale/brand (as advised), I was then told that they would not refund the second lot of postage costs. This is ridiculous as the orders are both for the same brand and will be dispatched by the same manufacturer at the same time!! I will be sharing the feedback online as an example of bad customer service! There are plenty of other online ordering companies who do get it right and treat their customers a lot better than Brandalley!

Black orchid 100mls recently purchased does not last for even 2hrs. Wondering if it's a fake. Waste of money really. A total let down.

i spent a completely wasted half an hour shopping for some items for the family, I wanted a decent amount of shopping to make the £5.99 delivery fee worthwhile. As I was in the checkout/payment page I get the message " some of your items are no longer in stock" only to find half my basket has disappeared!!!! what a waste of time !!!!! never again. Do not use this website!

I recieved my item 2 days after placing the order which considering it is nearly Christmas is very efficient - My item was packaged really well and the delivery driver was extremely helpful - The item I purchased is available on the high street for 3 x the amount I paid for them so I have made a fantastic saving meaning I can spend the difference on more items :) . I would definately recommend BrandAlley to friends and family and will be using this site again

I ordered a pair of knee high boots in one of Brandalley's "sales", that were listed as Carvela/Kurt Geiger. They arrived very poorly packaged and in an unbranded box with a piece of paper sellotaped to the top with the brand name on them. Apart from that - no branding!!! The quality of the boots was very very poor and I have sent them back immediately, without even bothering to try them on. From the quality and the packaging, I would not be surprised to find that these are fakes and not from the brand advertised at all. I would be VERY wary of buying anything from this company.

Please don't be tempted by the fabulous offers they have. Yes, they do advertise some great bargains, and sometimes they can even actually supply them, but often they simply can't. Also, don't ever order matching items, as chances are you'll only get one of them. I ordered 2 sets of underwear, i.e. 2 sets of a bra and 2 pairs of briefs. Firstly I received one full set, after about 5 weeks. I'd forgotten what I'd ordered, so didn't notice it was the wrong set until I'd worn them. As for the other set, I only received the bra. I waited another 3 weeks after it was delivered, then, after asking about the briefs, I was suddenly refunded. As I had no use for an odd bra, I returned it and was refunded minus p&p!? I have written to them twice now explaining that it wasn't my fault they couldn't fulfill the order and I had to return the bra. So far, they've ignored me. I've had several wrong items supplied, but after waiting so long, it's easy to forget what you've ordered, so always check back. The other annoying thing is they have our money for many weeks, whether or not they can actually supply the items we've ordered. They also are slow to refund it.

Some very serious delivery problems. I placed 3 orders. 1 not delivered after 3 months and refunded. Same with order 2. Order 3 delivered after 3 months. Brand alley had my money for that time.

Appalling - Have now requested refunds for orders placed the first week in July and now informed that delivery will not be until September. Pity as the products on offer are excellent but my e-mails went unanswered, my telephone calls to customer service were met with a negative response and I will not be ordering again.

Three times I have returned goods and have had to wait weeks for a refund, the last refund took 10 weeks !!!!!!!! Each time you have to continually phone or e-mail. Customer service always claims that this was a one off error, that refund took so long. Do not deal with company, they have NO regard for their customers. In fact I would go as far as to say they treat them as a joke …. laughing all the way to the bank, because our refunds took so long, and they earned interest on our money for months at a time.!!!!!