Brand Alley Reviews - www.brandalley.co.uk

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★★☆☆☆
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★☆☆☆☆

“Watch never made it past delivery depot, where it has...”

Written on: 15/07/2011

Awful customer service response from Brand Alley, when item was not delivered (at all) as it was presumably pilfered by the delivery company. Brand Alley promise to refund my credit card but have yet to do so. On being asked to pay interest for the many weeks that they have had my money, they tried to kick the issue into the long grass by asking for a letter from my bank. Dispute is still ongoing. Unless you like wasting waste amounts of your time chasing up non-delivery, give this company… Read Full Review

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★☆☆☆☆

“Apalling "customer service"”

Written on: 14/07/2011

Like many other people I have found dealing with Brandalley to be a very frustrating experience. I had bought 2 pairs of sunglasses without incident so bought a John Smedley jumper in May with some birthday money. As others have said, the money was taken immediately but when the item failed to show after some weeks I called them. I was lied to: they told me it would "100%" be with me the following week. (It wasn't.) Several more calls and mails followed and 6 weeks after the transaction a… Read Full Review

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★☆☆☆☆

“Customer Service Schmervice”

Written on: 05/07/2011

I ordered two t shirts on line and like everyone, my payment was taken imediately, and then the wait for weeks for delivery began. Several enquiring e mails later I was informed [as many other customers have experienced apparently] that one item had been dispatched, but that they were experiencing difficulties with the supplier for the second order, and to expect some delay. I was amazed at this, as both items were RELIGION t shirts?! One would expect they would be from the one supplier… Read Full Review

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★☆☆☆☆

“2 Orders not received”

Written on: 24/06/2011 by melgaard (1 review written)

First Order - waited four weeks to find out the supplier had "no stock" left. Still waiting for refund. Second Order - Tried to deliver but delivery company could not find us or made any attempt to find us. Sent updated FULL address details but BrandAlley did not forward in time so items sent back. Then when we gave a new address to send to they said they can not resend the items so have cancelled the order! Still waiting for refund. Even if prices look good, don't bother as it will only be a… Read Full Review

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★☆☆☆☆

“They keep your money for weeks on end and then cancel...”

Written on: 22/06/2011 by annkkk (1 review written)

Placed 3 orders over the past year or so. Only one order received although arrived weeks later than originally promised and only after sending email to chase. 1 order said it had been delivered and left in porch- we do not have a porch. Bad communications- parcel never turned up. Refund given- no apology. Another order was cancelled by them saying unable to get item. The most annoying thing is they take your money the instant you place the order and hold it for weeks on end and then cancel… Read Full Review

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★☆☆☆☆

“AWFUL COMPANY,EVERYONE PLS AVOID!!!”

Written on: 22/06/2011 by toastie (2 reviews written)

ALTOGETHER I PLACED 3 ORDERS SO FAR ,AND ALL 3 WERE AWFUL EXPERIENCES,THE 1ST WAS A PAIR OF SUNGLASSES AND A WRISTWATCH,AFTER WAITING OVER A MONTH I FINALLY RCD MY ORDER INCOMPLETE WITH THE SUNGLASSES MISSING,ALL I GOT WAS A REFUND & NO APOLOGIES, TRIED THEM A 2ND TIME...{ORDERED A PAIR OF SHOES SIZE 8}WAITED A OVER A MTH AS USUAL,GOT SENT SIZE 4'...CALLED 'EM UP TO COMPLAIN ,WAS TOLD THE SUPPLIER DIDNT STOCK SIZE 8'S HENCE A SIZE 4 WAS DELIBERATELY SENT OUT TO ME!!! 3RD TIME WAS A… Read Full Review

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★☆☆☆☆

“NEVER use this company, waste of time and money! I...”

Written on: 18/05/2011

NEVER use this company, waste of time and money! I ordered a juicy couture tshirt and not only did I wait 9 weeks for it to arrive but when it did it had to be the worst fake i've ever seen!! Very annoying. I havent yet sent it back so I cant comment on how terrible their customer service is or how long I have to wait to get my money back but going on my experience of them already I'm not going to expect anything from them but awful!! This is the worst company I've ever ordered from, I will… Read Full Review

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★☆☆☆☆

“Poor service, and AWFUL customer services. I tolerated...”

Written on: 10/05/2011

Poor service, and AWFUL customer services. I tolerated the 1 month+ delivery time despite immediate payment.. However after a patient wait for my 9 items, the box arrives with glass rattling around inside-postman strongly advised me to refuse it, so a replacement could be quickly dispatched. I emailed Brandalley as well asking for an exchange-no reply. After a week I emailed them again, again ignored, managed to get through on the phone, and without apology I am told that I will be refunded!… Read Full Review

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★☆☆☆☆

“I ordered a D&G silver bangle at a bargain price of...”

Written on: 09/05/2011

I ordered a D&G silver bangle at a bargain price of £20.00 (RRP £60.00)plus £4.95 delivery on 1 April. Delivery was due anytime until 10 May, which I was not aware of until order was processed, but prepared to wait for what appeared to be a price too good to be true. Anyway, after looking forward to getting my parcel any day now I just got an email today (9 May) informing me that there was a problem with the supplier and they actually do not have this item!!! Makes me wonder if this will be… Read Full Review

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★☆☆☆☆

“Worst Internet Shopping Experience ever encountered. ”

Written on: 04/05/2011

Worst Internet Shopping Experience ever encountered.

Ordered 5 items on 27th March and suprised that the order confirmation quoted delivery between 4th April and 5th May although full payment taken from my account within a couple of days from ordering.
Waited until 4th May with no contact from the company at all and called customer support.
They advised me that they do not hold any stock and prefer to get payment from the their customers before despatching (or even obtaining)the goods.

Then… Read Full Review

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★★☆☆☆

“I had been looking for a good quality pair of...”

Written on: 21/04/2011

I had been looking for a good quality pair of sunglasses and saw a pair I liked on Brandalley advertised at £45 with an original price of over £200. I though this was a bit far-fetched so did some research and satisfied myself that they were likely to be worth more than £100, although I couldn't find the exact pair elsewhere.
Including postage I paid £50 and they've arrived very promptly and well packaged, however they have what looks a lot like an original price label on them quoting £60… Read Full Review

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★☆☆☆☆

“I started off being really impressed with the Brand...”

Written on: 19/04/2011

I started off being really impressed with the Brand Alley website and have placed several orders in the past. The first time I ordered I got the goods quickly but subsequently I waited up to 6 weeks. I am still waiting over a month for 3 items. I appreciate the website does tell you how long the wait could be from and to, but mostly the itemss arrive at the end of the time scale given, give or take a few days, and having to chase up.
I will never use the site again. If I order something for the… Read Full Review

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★☆☆☆☆

“I wish I'd read everyone comments before I ordered...”

Written on: 14/04/2011

I wish I'd read everyone comments before I ordered from them, if I'd been buying on ebay I would have checked customer ratings unfortunately I was swayed by a glossy advert / website in a reliable newspaper. Don't make the same mistake… Read Full Review

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★☆☆☆☆

“I have received upto now 2 deliveries from orders made...”

Written on: 07/04/2011

I have received upto now 2 deliveries from orders made on the brandalley website. Both took long times, and quite extra-ordinarily, both had some items damaged due to the cheap quality packaging used by brandalley. Their packaging is extremely poor and damages the items in transit. like one of the pearl drop earing had been twisted. in my other delivery there were skincare products in tubes as well as small tubs. the tubes are 150 ml. and one of them had not been tightly closed so it spilled… Read Full Review

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★☆☆☆☆

“If I could give them no stars for customer service I...”

Written on: 25/03/2011

If I could give them no stars for customer service I would. Atrocious. Customer service just fob you off with a refund - no explanation, no apology. I asked about compensation - they've stopped giving it. One can only assume that they make that many cock ups they no longer can afford it. I certainly won't be using them again. One of the worst online shops I have ever dealt with. 4 out of 5 orders that I have made have been incorrect. a 20% success rate is pretty dire… Read Full Review

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★☆☆☆☆

“Yes, they offer good price for branded item. ”

Written on: 24/03/2011

Yes, they offer good price for branded item.
And yes, they already state in their terms and agreements, the delivery may take a month (plus) to be delivered.
Imagine you wait for the item for a month and being told the item is gone. And it is not just once or twice, but THREE TIMES in less than a year???!!!

And the oddest part is (happen on my last purchase): I ordered a 7forAllMen jeans and last Tuesday they said they cannot fulfilled because item is not available but a day later, it is… Read Full Review

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★☆☆☆☆

“Have never written a review before but have felt...”

Written on: 23/03/2011

Have never written a review before but have felt compelled with Brand Alley - ABSOLUTELY DREADFUL SERVICE. Every order delivered late and most items within the order were cancelled/refunded at least a month after I had paid for them (and paid my credit card company). Received quite a sincere sounding email the 1st time but by the 3rd time was getting extremely fed up with Brand Alley's 'apologetic' email. Most recent order - they phoned me to offer a slightly different item as the original… Read Full Review

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★☆☆☆☆

“I ordered Christmas gifts from them at the end of...”

Written on: 22/03/2011

I ordered Christmas gifts from them at the end of November. Having used Brandalley before I was aware that the delivery dates are sometimes quite lengthy. I was assured that my products would be with me before Christmas by two emails.
I finally received my products on 12th January. Sent them 6 emails, never received a reply. Rang the call centre when I could (they only work Monday to Friday and shut at 4.30) and there was no apology, they just said they were busy. Maybe because everyone else… Read Full Review

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★☆☆☆☆

“Ordered a DKNY bracelet for my friend for her...”

Written on: 18/03/2011

Ordered a DKNY bracelet for my friend for her birthday. Quite proud of myself because I had 4 weeks to spare. Bracelet was promised within 28 days which was a bit worrying. Then after 3 weeks I received an email saying it had been despatched so was pleased. Records showed that it was sat at the depot for days so when I queried this they promised delivery for 2 days later. Didnt arrive so I chased them up to be told they had tried to deliver it but failed so it has been returned to the… Read Full Review

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★☆☆☆☆

“EXTREMELY BAD SERVICE, THEY PROMISED THAT THE GOODS...”

Written on: 28/02/2011

EXTREMELY BAD SERVICE, THEY PROMISED THAT THE GOODS WILL BE DELIVERED WITHIN 48 HRS... BUT EVEN AFTER 12 DAYS THE STATUS STILL BEING PROCESSED ,,,,,,,.... EVERYTIME I EMAILED THEM, THEIR REPLY WILL BE ..." WILL BE DISPATCH WITHIN 48 HRS"... THE SAME ALL THE TIME

THE BEST PART IS .... EVERYTIME I CALLED THEM ,,, ASKING WHEN THEY GONNA DISPATCH THE STUFF ... THEY WILL SAY ..."WE WILL DELIVER IT BY TONITE" .... AND THE SAME LIE EVERYTIME ... STILL I HAVENT RECEIVE ANYTHING VEN UNTIL 12 DAYS… Read Full Review

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