Optiplan Reviews - www.optiplankitchens.co.uk

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★★★★★
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★★★★★

“Optiplan Camberley (neil)”

Written on: 06/10/2013 by AndyPearce1 (1 review written)

We have now fitted our 3rd Optiplan Kitchen to new house builds over the last 4 years, we have always dealt with Neil the manager at you Camberley showroom, who is always very attentive and professional in handling the initial design stage, keeping us full informed prior to the insallation, nad provides excellentafter care support, we have continued to use Optiplan for 3 reasons, 1/Neil (Camberley Manager) 2/ The professinal service from design through to installation 3/ The Quality of the… Read Full Review

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★★★★★

“A Professional Operation”

Written on: 19/09/2013

From the planning through to the fitting and completion a job carried out by professional and conscientious team of tradesmen. Minor installation problems were quickly resolved and site visit was made along with phone calls to make sure everything was going to plan by the installation manager. Overall an excellent job and would not hesitate to recommend Optiplan Camberley to others… Read Full Review

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★★★★★

“KITCHEN HEAVEN”

Written on: 18/09/2013 by Jackandranda (1 review written)

When we began planning our new kitchen we needed advice on every single aspect of it. With the help of the Optiplan staff appliances were researched, layouts discussed, dismissed and then redesigned and colour schemes carefully considered. Our new kitchen was completed a few weeks ago and during this time we’ve been enjoying the excellent new layout and trying to get to grips with all the new appliances! The kitchen is the complete opposite of our old one, and we cannot praise Optiplan… Read Full Review

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★★★★★

“Dream Kitchen Comes True ”

Written on: 06/09/2013 by Confused10 (1 review written)

As our family grew, we thought more and more about making our kitchen and utility room into one, large family space. We spoke to and received quotes from a number of companies but never felt quite comfortable until we walked into Optiplan in Camberley and met Neil. We knew what we wanted and Neil guided us through the process, listening to our ideas and giving us invaluable advice on how to make the best use of the space. Once he had drawn us detailed plans and we knew our ideas were… Read Full Review

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Gpin's Response to Confused10's Review

Written on: 07/09/2013

Aren't you lucky!
I was recommended Optiplan....despite having to deal with an extremely "salesy" individual, I still went ahead. The salesman did the survey..BIG mistake..should have stayed in the shop...couldn't even read the building plans..had them the wrong way round!
Two months after installation, I am still waiting for a number of items to be resolved. Fitter came again this morning, but he had been supplied with the wrong drawers, etc etc etc.. Exasperated is how I feel.
The office takes no ownership for things - despite advising me that the granite company would call, I have still heard nothing!

They take your money on delivery, so you have no power to withhold payment, when things aren't as they should be.

I could have bought a brand new car for less and I would have got a bottle of champagne as thank you for your custom gesture! Not only have I not got this, I haven't got a finished kitchen or been offered any compensation.

The kitchen I have does look lovely, but the joy is being eradicated by the ongoing incompetence and delays.

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★★★★☆

“Installation and installation team very good and...”

Written on: 04/09/2013

Installation and installation team very good and helpful. After service not quite so good, length of supply of missing parts longer than expected. doors and lights were fitted about 5 to 6 weeks after initial installation. Found Camberley Branch helpful. Swindon not so helpful… Read Full Review

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★★★★★

“Very satisfied with quality of the materials and the...”

Written on: 03/09/2013

Very satisfied with quality of the materials and the work and the way the project was carried out. Every care was taken to ensure a satisfactory result and this was finally achieved yesterday. Not possible to single out any particular element. Before work commenced I was rather expecting (from the computer generated pictures) to be overwhelmed by the closeness of the cupboards but this was not to be the case in the light of the actual installation and we are delighted with the final outcome… Read Full Review

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★★★★★

“Our new kitchen has made me keen to cook”

Written on: 24/08/2013 by JoLinBar (1 review written)

Optiplan replaced our dated 20 year old kitchen with modern, stylish and practical units. We chose Optiplan because we liked the way that they show "real kitchens" in their brochure and we were impressed with the quality of the units when we visited the Wokingham showroom. Having a kitchen re-fitted is an upheaval but our fitters were very considerate and we were impressed with the quality of their work. (He even drove miles to track down some matching coving which had been discontinued.) We… Read Full Review

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★★★★★

“Thrilled to Bits!”

Written on: 16/08/2013 by Lucyellor (1 review written)

Having embarked on a building a new extension with new kitchen, I set about looking at different kitchen providers. I tried the whole works - B&Q, Magnet, Wickes, Jewsons, Howdens, Benchmarx to name a few but I just simply didn't get any service and felt rather stressed about how I was going to be able to get the kitchen I wanted. Then, I decided to pop into Optiplan in Farnham, which I had driven past over the years. As soon as I walked in I felt so relaxed and I new immediately I was going to… Read Full Review

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★★★★★

“Beautiful new kitchen”

Written on: 29/07/2013 by Saman1 (1 review written)

Gary at Optiplan Knaphill designed our replacement kitchen with ease. Andrew carried out the site survey and all was checked very thoroughly. Throughout the ordering process we were kept fully informed of delivery and fitting dates. Lee, our fitter, was excellent, as was David the electrician. All in all a great service and an excellent result - which has been much admired by all who have seen it! We will be using Optiplan again as we will be moving soon to another house which needs… Read Full Review

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★★★★★

“extremely pleased result”

Written on: 26/07/2013 by vatan1951 (1 review written)

after several visits and quotes from other kitchen companies, I thought I would shelve the idea of having a new kitchen. But I gave it one last go. Optiplan in Thatcham Garden Centre. Marcia guided me and made suggestions and help me where I was unsure. She was extremely professional and I know have a beautiful kitchen. I can't praised her enough. Also the fit was quick, clean and professional… Read Full Review

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★★★★★

“A great experience”

Written on: 26/07/2013 by IJKIJK (1 review written)

We visited the Knaphill showroom in October 2012 (after driving past it for many years) and were pleasantly surprised by the number of displays they had. We had intended to obtain a price from Optiplan (expecting them to be too expensive) so we could benchmark with other companies. The salesman was great to deal with giving us a rough price after a 45 minute session which was less than we had expected (and lower than Magnet) so we returned for 2 hour session whilst plans were drawn up and… Read Full Review

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★★★★★

“Complete kitchen refit, size about 3 x 4 metres”

Written on: 23/07/2013 by Gedarulah (1 review written)

We settled on Optiplan to do the refit after several unsatisfactory visits to other companies. The Knaphill showroom is the nearest to where we live. Everything went smoothly from start to finish. Gary did a site visit to check the layout and then we went to the showroom where he drew a provisional design and discussed various options and prices. Both design and cost were satisfactory so the surveyor came to take detaile and accurate measurements and we fixed a date for the work to be done… Read Full Review

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★★★★★

“Excellent Professional Service to the highest quality”

Written on: 23/07/2013 by dunk_uk (2 reviews written)

Having looked at a number of vendors to replace our ageing kitchen I can easily say that Optiplan were head and shoulders above the rest of the competition. From the excellent personel design service to the smooth delivery and installation the overall experience has been great. We used the Camberley branch of Optiplan and will say that the design service we recieved form Neil was second to none and the support and assistance from Vicky also great. They were both very accomodating and when we… Read Full Review

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★★★★★

“New Kitchen Fit”

Written on: 17/07/2013

We were delighted with the whole experience received from Optiplan, Knaphill and our advisor, from initial consultation, through planning and design, fitting and after service. The showroom offers a wide selection of kitchen designs and ideas and together with his experience and assistance, the whole process was extremely easy. We had been recommended to use them by family, who had previously used them, and we were not disappointed. Our fitter was very professional and did a superb job. We… Read Full Review

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★★★★☆

“Need a new kitchen - getting it right”

Written on: 11/07/2013 by sidsim58 (1 review written)

After having approached another kitchen supplier with limited success, I dropped into the local branch of Optiplan in Camberley, with some thoughts and ideas of what I wanted to do, but not sure how to go about it. I walked through the plans with Neil who was very helpful and spend an hour of his time (un pressured) of going through what was possible and what was not, and what worked best from his experience, right down to some of the smallest design detail. Following the site visit, where… Read Full Review

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★★★★☆

“New kitchen in Tadworth”

Written on: 06/07/2013 by GilesMGuthrie (1 review written)

Neil and his wife,Vicki,we're extremely helpful and patient while we were choosing our new kitchen.However we were slightly disappointed that we heard nothing from him during the fitting which took 8 weeks.There were weeks when someone was here for only one day in the whole week which was rather frustrating and we did feel that we were somewhat low priority with the builder and co-ordination.This was probably due to the fact that we were in Tadworth and therefore out of the local area… Read Full Review

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★★★★★

“Hassle free, pleasure to use”

Written on: 06/07/2013 by lambja (2 reviews written)

From the start to end we had an excellent experience, hassle free. The designer Gareth from Wokingham branch was very knowledgeable and made excellent recommendations and guided us through the design process, He made recommendations where we couldn't quite decide or weren't sure. The Kitchen was ready and delivered for installation, the delivery was easy and hassle free to arrange. The installation went very smoothly with different trades working together to gain access, with no need for us to… Read Full Review

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★★★★★

“Dealt with Optiplan in Camberly always Patient and...”

Written on: 04/07/2013 by Tiffytoo (1 review written)

Dealt with Optiplan in Camberly always Patient and helpful, it took us ages to decide what we wanted and to then to be ready for installation. The fitter was excellent and we are enjoying our kitchen… Read Full Review

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★★★★★

“Stunning New Kitchen”

Written on: 04/07/2013 by JCurtis (1 review written)

As part of a major renovation we needed to install a new kitchen. As with most projects this was a central part of the overall development. We had previously used other companies (which we were very happy with) but Optiplan was recommended by several friends and builders. We visited the Camberley branch and spoke with Neil Powell the branch manager. Right from the first contact Neil and his team provided excellent service. I already had strong ideas about what we wanted and the general… Read Full Review

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★★★★★

“Total refit of a 4x 3 metre kitchen”

Written on: 20/06/2013

Having visited Optiplan, after unsatisfactory visits to other potential companies, the whole procedure went very well from start to finish. The design was optimal for the fairly small amount of space available, the surveyor was accurate and all the trades turned up when expected and did a good job. The fitter (Piers Thornton) was excellent. He was capable, competent and flexible and dealt well with any unforeseen issues that arose. All the trades worked well together and the electrician… Read Full Review

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