J E James Cycles Reviews - www.jejamescycles.co.uk

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★★★★☆
4.4 / 5
84% of users recommend this
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  • Quality of service

  • Layout of shop

  • Value For Money

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★★★★★

“Sterling Service”

Written on: 19/07/2013

I came to fetch a bike from J E James Sheffield on Tuesday but unfortunately a part I wanted was unavailable and I had to return to collect it on the following Thursday ( it would have been ready on Wednesday though ). I asked for some accessories to be fitted and these were spot on, despite being a little bizzare to fit on the frame. Despite the shop and workshop being very busy that day a gentleman worked extremely hard to get the bike right for me. I was unlucky with a component of the bike… Read Full Review

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★★★★★

“Best Online Service - EVER :) Next Day delivery Thanks...”

Written on: 18/07/2013

I wanted a bike through CycleScheme, I let JE James know what my max budget was and requirements. They came up with a brilliant deal, unlike their competitors there wasn't a massive additional charge for admin or delivery. I got the certificate on Tuesday and posted it to them, They sent the bike next day delivery on Weds, I had it before 9:30 on Thursday morning! The bike was in the manufacturers box, had been fully checked and put back into the box and sent to me. Well packaged and… Read Full Review

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★★★★★

“Really great service, top team, so impressed. ”

Written on: 10/07/2013 by hlowson (1 review written)

Ok, my fault via the internet I stupidly ordered the wrong size bike for my son. I therefore needed to return the bike. JE Cycles team could not have been more helpful and really went the extra mile as they rushed the order and sent out the replacement bike (the right size this time !) the very same day to make sure that it arrived in time for the son’s birthday. What can I say – top marks and really great service. Sooooooo impressed - thanks Guys… Read Full Review

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★★★★★

“CHEAP PRICES, EXTRA QUICK !FREE! DELIVERY!”

Written on: 02/07/2013 by Andrewsharp (1 review written)

Been scouring the web for some cheep road clipless pedals and shoes. For £39.99 these guys sell shimano R077 clipless shoes which are a steal! They also had some nice midrange pedals for sale too, not as cheap as their competitors but I didn't want two separate orders from two different just too much hassle :D look keo classics were the ones for me £5 more than Halfords.com but hey ho... And to wrap it up I ordered on Friday morning and there now on my bike and its only Tuesday afternoon :D… Read Full Review

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★★★★★

“SUPERB COMPANY, BEST ON THE INTERNET”

Written on: 26/06/2013

What a FANTASTIC service you provide! I placed an order on Friday, it was dispatched on Tuesday from UK mainland and to my surprise and pleasure it was delivered to Northern Ireland on Wednesday morning. The quality of the goods received was brilliant and the price was the best both on the High Street and on the Internet!! If only other companies provided a service as you do life would be so much easier. I use online shopping quite a lot and have never had service like this. I will… Read Full Review

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★★★★☆

“Good service and price”

Written on: 25/06/2013

Very good price on two rear touring cycle racks required prior to our German tour. They readily responded to our follow-up telephone request for an early dispatch and the goods arrived quickly, having been pushed through the system. Great service, thanks very much… Read Full Review

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★★★★★

“Brilliant service”

Written on: 19/06/2013 by tomio (1 review written)

Needed some forks in a hurry and called - spoke to a human to check it was possible. Forks arrived next day. Brilliant service. Tom… Read Full Review

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★★★★★

“Fantastic Level of Customer Care!!”

Written on: 16/06/2013 by Steve... (1 review written)

Previously I have only ever used either Chain Reaction Cycles, Merlin Cycles or ebay for most of my MTB parts, but on this occasion I was after one item in particular: A "Shimano XTR M970 9-speed Cassette 12-34t" to which J E James had in stock! Anyway I emailed to double check it was the right item I required & to see how many they had left in stock plus whether or not it was an original factory boxed item or an OEM item, well within a few hours I had my answer. So without further… Read Full Review

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★★★★★

“Cycle Chain Cleaner”

Written on: 13/06/2013 by MitziP (1 review written)

Order this item on the Tuesday evening but when I received the confirmation I realised I may not get it in time for Father's Day. I emailed the Customer Services Dept and asked if there was any chance this could be delivered urgently. Even though this could not be guaranteed, I am pleased to say I received my item today Thursday morning. Very swift and excellent service, very happy… Read Full Review

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★★★★★

“Efficient, helpful, cheap”

Written on: 05/06/2013

Great service from a guy who promptly pushed an order of mine through as trying to build up 29er in time for a race this weekend. Professional and efficient and honest - telling me when the order had gone out. Best price around on the web. Thanks… Read Full Review

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★★★★★

“Very good customer care”

Written on: 04/06/2013 by ubert767 (1 review written)

I requested an early dispatch of an order for two rear cycle racks so that I'd be able to use them for a rapidly approaching tour of Germany. They duly arrived, as they promised. Great service, thanks very much… Read Full Review

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★★★★★

“Fantastic knowledgeable service. ”

Written on: 04/06/2013 by Gavinda1975 (1 review written)

I recently contacted J E James cycles about an upgrade part for my kona 2+2 that could only be obtained through an official distributor. After messing about with my local store I contacted the advisor at J E James and told him of my request. 20 minutes later I had a price and was told the part would be sent once they obtained it from kona. About 10 days later the part arrived by courier, well packaged and on time! I have used J E James once before as an 'anonymous' online customer and again… Read Full Review

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★★★★★

“Great service”

Written on: 04/06/2013

Ordered two tyres a couple of days ago, very good price. Delivered on time by DPD as promised by text updates, Very impressed with service, will def look at JE James first for all future bike stuff… Read Full Review

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★★★★☆

“Bought couple weeks ago Hybrid Bike last year...”

Written on: 04/06/2013 by jeremy78 (2 reviews written)

Bought couple weeks ago Hybrid Bike last year generation. Packing was really good, bike a bit uncomfortable for me, but it was bought for my son he is happy with it, and I'm happy as well. Thanks, Jeremy… Read Full Review

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★☆☆☆☆

“Bad customer service”

Written on: 03/06/2013

I ordered a handlebar and some handlebar tape last week. They did not have the tape in stock so a mail was sent asking what to do about the order. I replied telling that they can either replace the tape with another similar product or drop it from the order completely and just send the handlebar. After that I have received no information at all about what has happened to my order. I really cannot recommend this shop for anyone, I'm afraid… Read Full Review

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★★★★★

“Excellent Delivery Service”

Written on: 01/06/2013

I wanted to say thank you very much for the excellent service I received with the attached order. The delivery was spot on time and having the knowledge of when it was going to be delivered was very helpful. I will definitely use your business again when I need to. … Read Full Review

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★★★★★

“Great service and price even when my demands changed....”

Written on: 30/05/2013 by davebramley (1 review written)

Great service and price even when my demands changed. I would definitely use again. Carl was really helpful in particular chasing a difficult supplier and arranging 2 separate deliveries for the items… Read Full Review

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★★★★★

“Online mail order purchase UNBIASED”

Written on: 16/05/2013 by ATaylor707 (1 review written)

My mission was to find a cheap hybrid for a friend of mine who is just about to start cycling. I wanted to use a proper bike so eliminated the usual suspects. After visiting several LBS's, I decided on a bike and checked online for reviews. I found the same bike at J E James,, brand new (not ex-demo like the LBS) at a better price. I have 2 road bikes but was considering another bike to use when camping etc, and was so impressed with the price that I ordered one for myself as well. I won't go… Read Full Review

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★★★★★

“very good custom service”

Written on: 10/05/2013

just had my second cycle scheme voucher for safety clothing and i only look at one site jejames cycles because very good customer service a very good web team and good feedback. dont just take you and make you wait for months.many thanks for all the workers at jejames and keeping me informed. why cant we have more of this in britain many thanks mark burrows… Read Full Review

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★☆☆☆☆

“Poor quality bearings, poor quality axle, poor everything”

Written on: 10/05/2013 by Rosscopk (1 review written)

After being sent the wrong quantity of bearings (short by half), after inspection showed they were all pitted!! What is going on here? Sold as weldtites but clearly not. Replacements were promised but are still AWOL long after delivery was promised. The axel for a shimano hub arrived also arrived damaged with the cone cover bashed and off centre. The person on the phone answers like some disgruntled teenager and couldn't care that I'm now stuck without parts and missing a weekend away group… Read Full Review

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