J E James Cycles Reviews - www.jejamescycles.co.uk

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★★★★☆
4.4 / 5
84% of users recommend this
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  • Quality of service

  • Layout of shop

  • Value For Money

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★★★★☆

“Delivery and Bike”

Written on: 12/02/2014

I would like to thank JE JAMES Cycles for their excellent service on delivery and the great bike I purchased, and I would recommend any one to purchase from them. It was the very first time i made a purchase online and they where great very good highly recommend them thank you JEJAMES and all staff… Read Full Review

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★★★★★

“Great customer service”

Written on: 25/12/2013

I would just like to pass on a message of thanks to your Company for its speedy returns service. I returned a pair of cycling gloves as they were the wrong size on Monday 16th December and received the replacement order today (Saturday 21st Dec). This was great service in the busy Christmas week and I would just like to pass on thanks to all the staff involved in the order, delivery, return… Read Full Review

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★★★★★

“Impressive ”

Written on: 12/12/2013 by Uname (1 review written)

I was originally annoyed at having to return a cycle helmet when the wrong size was sent. But I would like to congratulate J E James Cycles in providing such an exceptional service by employee. in sorting out a difficulty in finding the helmet I wanted although it was not in stock in the correct colour and size. She persisted in seeking a solution to the problem and also gave me a very caring and personal service. She certainly was an exceptional ambassador for the company - so I wanted her… Read Full Review

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★★★★★

“Customer Service at its Very Best”

Written on: 12/12/2013

What an unbelievable customer focus!!! I have had exceptional service from this company from start to finish, with prompt delivery, speedy collection from the returns department and staff at this department genuinely going out of their way to source the item I required. Truly refreshing to know that companies do still exist where the customer does really matter, even when their order has been placed online. I would recommend this company without hesitation. A BIG THANK YOU from a truly… Read Full Review

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★★★★★

“Extremely efficient service”

Written on: 19/11/2013 by ColinFarr (1 review written)

Fortunately J E James proved they were more efficient than I was and with only 5 days left until a mountain bike race and a rear tyre which was well past it's best were able to deliver the in stock Maxis Ardent rubber to my door, 2 days ahead of my race. Just before ordering (which suggested delivery in 2-7 working days but at busy times may take longer) I contacted J E James and they explained if I e-mailed the approved order across they would rush it through for me. I did just that and hey… Read Full Review

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★★★★★

“Excellent service involving returns/exchange”

Written on: 05/11/2013

I ordered a pair of trainers off there web site on a Sunday night which arrived on Wednesday morning, but they didn't fit me (too small, my fault) so i emailed jejames cycles and informed them, they sent the link to print off the returns/exchange form. I sent the trainers back via royal mail on Thursday with the details and on Monday morning another pair of trainers arrived at my door which fitted me!!… Read Full Review

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★★★★☆

“Good Customer Services”

Written on: 03/10/2013 by Mattman30 (1 review written)

Recieved a cube acid had scratch on crank arm, not really damaged but cosmetically obviously i wasn't happy. Contacted customer services who sorted me out with some compensation enough so that both parties were happy. Customer services supervisor was very understanding and quick to resolve the issue. Would have been 5 star if not for the issue to start however ill give the customer services department 5 star… Read Full Review

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★★★★★

“Excellent returns service”

Written on: 30/09/2013

I bought a part from JE James and I made an error. I then became ill and was unable to return the part within 14 days. I e-mailed the rturns dept and had a quick response that said they would accept the part back. I only expected a credit note but they refunded the ful amount back to my account in quick time and kept me informed. So, not only do they offer some good value parts and bikes, they have a friendly and efficient returns department. … Read Full Review

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★★★★★

“Quality Service Will use again”

Written on: 21/09/2013 by daveseries (1 review written)

excellent service when first ordered and top notch tracking service even when small items are ordered. On my order the wrong parts where shipped and the return service was good, but then there was a part missing and the advisor in the returns team excelled on customer service as I hadn't realised the parts I had ordered were graded so may have parts missing, but she ensured that the missing parts were replaced. The fact that I didn't notice the parts where graded was an error on my part and… Read Full Review

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★★★★★

“How simple can it be.”

Written on: 11/09/2013 by ihobson (1 review written)

We are all quick to criticize sometimes when things get a bit out of control, but never quick enough to say Brilliant when there just how they should be. It must be because well on this occasion spending £700 plus on a MTB wasn't worth a reply from some big bike shops. But J E JAMES were a different class, there online mail order is so organised by the time your thinking - yes got me bike,they email you confirming there delivery status and also give you the option of finding the actual item… Read Full Review

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★★★★★

“Responsive, helpful and prompt”

Written on: 06/09/2013 by gellison (1 review written)

You were wonderful! We needed panniers for my son's bike so he could cycle with books and sports kit to his new school. I'd left it late to find the right panniers, but JE James tracked these down and delivered them to a third address - tracking the delivery all the way, making sure this got there 3 days earlier than what they would normally do, and left with a neighbour (rather than leaving a card to collect/redeliver from some far flung distant sorting depot). Spot on! Thank you -… Read Full Review

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★★★★★

“Excellent service and speedy delivery!”

Written on: 21/08/2013 by fkcadl (1 review written)

I bought my bike here as another well know company had let me down at the last minute by stating that the bike was in stock when in fact it wasnt. J E James were helpful, honest and transparent. If it states in stock on the website, its in stock on in the store! They assured me that I would not have the same disappointment as I did with the other store and they were true to their word! They have a great system where you can pay a £25 refundable deposit to hold your bike, which means no… Read Full Review

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★★★★★

“Did exactly as promised. DPD courier was excellent!”

Written on: 14/08/2013 by ed_wood (1 review written)

I ordered nothing more than a tyre. I did this on line and every part of the process worked smoothly. My biggest praise is for the courier company DPD. I received a text telling me what day it would be delivered, and gave me the option of alternative days or delivery to neighbour. On the delivery day I received a text early on to let me know the 1 hour window:- 10:52 to 11:52! The courier arrived at about 11:20 or so. I kept popping out, as our house is really difficult to find. The courier… Read Full Review

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★★★★★

“Great service”

Written on: 12/08/2013

I had been looking for an upgrade to my wheels and all the usually had sold out or were waiting for a restock.i live in sunny Dubai and was only coming to the uk for a few days so I needed a quick speedy delivery. The advisor at the contact centre was great, quick, responsive and took personal responsibility in getting my wheels to me onetime. As good to his word the wheels arrived in two days from order. He also followed up to make sure everything had arrived in one piece and on time. Very… Read Full Review

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★★★★★

“Excellent Service”

Written on: 06/08/2013 by Winders128 (1 review written)

All my dealings were conducted by phone and internet. The guys I spoke to were extremly knowledgeable and helpful. Follow up emails arrived promptly, and I was kept advised of the progress of my order. The price of the bike was very competetive. Delivery was as promised, to the hour. I would thoroughly recommend J.E. James Cycles… Read Full Review

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★★★★★

“Fantastic service!”

Written on: 02/08/2013

I was searching for some panniers for my bike, but wanted something a bit nicer than the usual black. I came across J E James Cycles and they had just what I was looking for - even better - they were in the sale. Their website is easy to navigate, very quick loading and I was able to complete the transaction quickly. I ordered them on Sunday evening and they were delivered on Wednesday afternoon by courier. Fantastic! I would certainly recommend them to my family and friends - Well Done!… Read Full Review

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★★★★★

“You won't get better than these Guys”

Written on: 30/07/2013 by Gavalar (1 review written)

I've just bought a MET Veleno MTB helmet.Having checked out the big online players and almost given up, then I saw J E James, they had one the right size and colour and at a really competitive price including delivery. Ordered it on Thursday evening it arrived the following Monday morning, Brilliant! Liked their Web site is easy to use when registering and to Login, Ordering is simple and the order acknowledgement and receipt is quick and printable. The Helmet is quality and is really… Read Full Review

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★★★★★

“Fantastic service, going the extra mile”

Written on: 26/07/2013

Excellent customer service, very helpful on the phone going the extra mile to ensure things are sorted out. Ordering was simple and delivery service went well even though I missed the first delivery - communication excellent to provide a useful hour-long delivery slot. Product arrived well packaged and in as new condition. A free mug was even included! I would definitely use the company again… Read Full Review

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★★★★★

“Service above and beyond expectations”

Written on: 19/07/2013 by alex-Devon (1 review written)

I recently purchased a bike through JE James cycles and could not have been more impressed with the service I received. I spoke with Carl over the phone and explained I was purchasing a bike for a relative and as it was a short notice decision, I was hopeful to have it within 2-3 days. Despite having to deal with a large order list, the team at JE James processed my order incredibly promptly and it was with me the following morning. The bike itself was incredibly well packaged, and once all… Read Full Review

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★★★★★

“Sterling Service”

Written on: 19/07/2013

I came to fetch a bike from J E James Sheffield on Tuesday but unfortunately a part I wanted was unavailable and I had to return to collect it on the following Thursday ( it would have been ready on Wednesday though ). I asked for some accessories to be fitted and these were spot on, despite being a little bizzare to fit on the frame. Despite the shop and workshop being very busy that day a gentleman worked extremely hard to get the bike right for me. I was unlucky with a component of the bike… Read Full Review

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