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Written on: 02/08/2011
I asked to test ride a bike after the one I tried first was too small. I went in at the agreed time. It was not built. I went in again and was taken through the set up and tried the bike. I liked it. I decided to purchase the bike. At no point did three of the sales staff support or offer any useful advice. One lad was really helpful and seemed to be concerned to help me make a good choice. I booked in for a 1 month check up. The guy laughed as I made an appointment, "yeah, don't leave an… Read Full Review
Written on: 18/07/2011 by andy_1 (1 review written)
Ordered tyres on Monday and paid extra for premium dispatch. Despite the tyres showing as in stock by Thursday nothing so I gave them a quick call to check every thing was ok. I was assured it was. Friday afternoon I get an email, tyres aren't coming. I received a half hearted apology and was told that they were happy with how the process had worked. I'd advise shopping somewhere else… Read Full Review
Written on: 25/06/2011 by simon7 (1 review written)
Again sceptical due to other bad reviews but all went very smoothly. They kept me informed of progress of the order every step of the way. The helmet was delivered in the one hour slot that was promised and was free. The helmet was new and fantastic value as usually £54.00. I would use again… Read Full Review
Written on: 24/06/2011 by Paul_Jones (1 review written)
Not happy with jejamescycles online service Ordered 3 items shown in stock, at very competitive prices with free delivery. Flashy website didn't deliver email confirmation of order. After a couple of weeks inactivity I emailed to ask why nothing happening A quick reply. 2 items packed the other in stock. So why not dispatched already, I wonder? Strange. A week later, still nothing. I email again. No response yet. I try phoning. Answerphone. So after over 3 weeks, I'm still waiting. It's… Read Full Review
Written on: 08/06/2011 by crispyjon (1 review written)
Ordered several items at a good price, all showing as in stock. Order arrived 9 days later. One of the items was incorrect. It was labelled with JE James' own sticky label as the item I wanted, but it was clearly the wrong item. I checked their website and the item was now showing as out of stock so I emailed JE James to request a refund. They emailed straight back to apologise and attached a prepaid postage label for me to return the item. I posted the item back to them the following day (with… Read Full Review
Written on: 23/05/2011 by K13RAC (1 review written)
I purchased goods from this company on 16th May and all items ordered were shown as IN STOCK. I went with Je James Cycles as they offered free postage (BIG MISTAKE) !!!!! Their delivery conditions state items sent free can take between 3-5 days for delivery. After 5 days and still no goods, I contacted the company (23.5.11) only to be told that the items were packed and ready to ship in other words they had not sent the items for delivery yet. I questioned their company ethics and customer… Read Full Review
Written on: 16/01/2011
my 8th purchase so far with no problems, not usually as fast as CRC or wiggle however the helmet i have just bought arrived the next day. only had one delay previously but gave them a call and it was sorted, overall cheap and i would recommend… Read Full Review
Written on: 30/12/2010
I have never experienced such pathetic customer service as I encountered from Je James Cycles. I ordered a Specialized Tarmac S Works road frame over the telephone but my address was not recognised by their credit card security system. I conacted my bank who checked the address was correct, ordered an Ultegra groupset from another bike shop with the same credit card and then rang JE James back no less than 10 times to try and process the order. However, they declined to sell me the bike as my… Read Full Review
Written on: 20/12/2010 by Enduro 2010 (1 review written)
JE James counts as the worst online bike shop I have had the misfortune of buying from .... I am having to resort to a small claims court procedure to recover money for an order I made 7 months ago and cancelled before I even received it… Read Full Review
Written on: 12/11/2010
Having damaged my large chainring and having a worn middle chain ring for an MTB, I searched the net for replacement rings.
My usual trusted on-line bike shops (Wiggle, Cycle store and Chain reaction) didn't stock the brand of replacement so I cast the net wider and found JE James were able to provide replacement rings.
Having e-mailed them and receiving no response I phoned the Chesterfield store. I left my number as they needed to confirm they could get hold of the chainrings. I received a… Read Full Review
Written on: 05/11/2010
I ordered some new bike parts online, which included a SRAM chain and a freewheel remover.
I chose the free delivery option and the parcel arrived only a few days after ordering so I was happy with the delivery time.
Unfortunately, they sent me a cassette removal tool instead of a freewheel remover. The JeJames price sticker on the packet says "Freewheel remover", despite the manufacure's packaging stating it is a cassette removal tool- somebody stuck the JeJames sticker right over the top… Read Full Review
Written on: 26/10/2010
I can honestly say that in over 6 years of shopping online the service I received when dealing with J E James cycles is the worst I have ever experienced.
I ordered a jacket which appeared to be in stock on their website. It turns out it wasn't so they had to special order it. When the jacket arrived it was the wrong size, so I sent it back. I then had to wait again for them to special order it, they sent it out again and again it was the wrong size. In fact it was the same wrong size they… Read Full Review
Written on: 25/10/2010
I had read some bad reviews about products taking a long time to arrive and poor customer service, but JE James offered the best price for Tacx Satori 2011 trainer so I took a chance.
I ordered it on Thursday, and it arrived the following Monday, no problems.
So from my experience I'd have no problem shopping with them again if they were the cheapest… Read Full Review
Written on: 22/10/2010
Great choice. Great prices. Great service.
I bought a rockhopper and gear last wed, delivered Friday. Wow. Fantastic advice to boot. This is the 2nd bike from James and counting, would recommend.
rotherham shop is huge.
… Read Full Review
Written on: 08/09/2010
I ordered a pair of MB shorts which according to to website was on stock. I waited almost two weeks and then I received a mail that items was no longer in stock, but money has been returned. No apologize, no offering other items and no prove of money returned. I wrote 3 emails, and still no reply for the money return and absolutely no valuable regret from the guy called David. I choose to stay far far far away from this so-called "shop"… Read Full Review
Written on: 05/08/2010
I used JE James many years ago as a child when I was given a bike frame for my 9th birthday and gradually saved the money to buy extra bits. I moved away as a teenager, but the bike I built, with their advice, served me until it was stolen 12 years later, covering several thousand miles.
I'd forgotten all about them until it came to buying some bits for my current bike. I did the usual google shopping search and their name was about 3rd on the list. Being the cheapest for what I wanted, I… Read Full Review
Written on: 23/07/2010
Very pleasantly surprised by the efficient website and quick delivery (especially after reading so many negative reviews online). Ordered with free delivery option on a Sunday and all goods had arrived with an excellent courier (APC) by Tuesday. Also got sent an ALERT message from APC telling me when the delivery was due, not something I've seen from other couriers.
I think Jejames must have upped their game… Read Full Review
Written on: 26/05/2010
Before anyone uses the online ordering system read the many numerous reviews on bikeradar and avoid JE James. Like the others my order was confirmed as dispatched 'first class recorded delivery' yet over 3 weeks later it still hasn't arrived. It can be excused that JE James do not have control over the delivery of items but what they can do is have the courtesy to answer your emails requesting the whereabouts of an item. Whilst other users blame royal mail you have to question a company that… Read Full Review
Written on: 06/04/2010
Shopped via website once, never again. Excellent price advertised for Specialised MTB shoes and in (low) stock. For low stock read zero stock as advised by email 1 week later, goods will be sent in the next few days. Four weeks after order still no goods. Phone calls reveal that the shoes were not even on order with their supplier. Alternative ordered over phone size 43 uk 9, turn out to be 43 uk 8-1/2 and too small. Goods sent back with promise of refund of return post. Goods replaced with… Read Full Review
Written on: 02/04/2010
Very poor, ordered 3 items. 4 days later, a 1 line email (with no references on it) said that 1 of the 3 items I had ordered would not be delivered as they had no stock (despite showing in-stock) - no opportunity to swap the item was given. When I rang they told me it was up to me to re-order the item I wanted - they wouldn't do it.
When the other two items arrived, neither matched what I had ordered. Despite both items being needed urgently (and a week now having passed as they ignored my… Read Full Review
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