Facewest Reviews - www.facewest.co.uk

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★★★★★
4.8 / 5
99% of users recommend this
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  • Customer Service

  • Quality of website

  • Value For Money

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★★★★☆

“ME Ibex Pant”

Written on: 04/03/2014

Purchased in Facewest's "25% off all winter clothing" sale. I don't normally buy from Facewest as they tend to be pricey. Dispatched within 24 hours and delivered the following day well-packaged and in good condition. Very happy with the purchase and Facewest service… Read Full Review

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★★★★★

“First class product.”

Written on: 24/02/2014

First class product with well made components and good fitting .Very quick delivery… Read Full Review

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★★★★★

“Excellent Customer Service”

Written on: 23/02/2014 by JoyceKLow (3 reviews written)

Have purchased a few items from Facewest and never been disappointed. They are one of the cheapest on-line retailers with a great selection. My recent purchase was replaced quickly, after a helpful phone call to their service staff, even although it was my mistake. Have never had any issues with the service, speed of delivery or the product. Can't think of any negatives. Will continue to use them when possible and would definitely recommend to friends… Read Full Review

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★★★★☆

“Hassle-free exchange”

Written on: 21/02/2014

I purchased a pair of Julbo Revolution goggles from Facewest, but on receipt found that they had a manufacturing fault, so had to return them and request an exchange. On their return, someone from Facewest called to confirm that a replacement was available, but they were a slightly updated design(there was no longer a clip on the headband), so wanted to confirm whether I still wanted them. The person I spoke to was helful and friendly - there was no quibble and the replacement goggles… Read Full Review

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★★★★☆

“Nice surprise!”

Written on: 18/02/2014

I was looking for a new short rope for use at the wall and for cragging. Facewest had a good price on the Beal Edlinger II 35m rope so I decided to buy from them. On going to check out, I discovered that I had some loyalty points available from a transaction several years previously, which gave me pleasant extra discount on the deal. Well done to Facewest for remembering me over all that time!… Read Full Review

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★★★★★

“Cord Locks”

Written on: 17/02/2014 by Linpy (1 review written)

Very pleased with service. Quick delivery well packed. Would recommend to a friend without hesitation. Cord locks have been bought for end of ties of hoodies! Not many coloured ones out there… Read Full Review

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★★★★★

“PetZL Lynx Crampos”

Written on: 14/02/2014 by RoyD1970 (1 review written)

Great crampons, I bought them as a known quantity so this is no surprise. However their versatility is what attracted my attention. Perfectly suited to Scottish winter climbing and then come the summer will serve you well in the Alps. As always brilliant range, prices and service from Facewest - cheers!… Read Full Review

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★★★★★

“Suunto watch strap and spare battery”

Written on: 14/02/2014

The website is easy to use and I found the watch strap and battery without any difficulty. The goods were as per description, arrived promptly and were appropriately packed… Read Full Review

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★★★★★

“excellent transaction”

Written on: 14/02/2014

Excellent transaction very pleased and highly recommended… Read Full Review

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★★★★★

“suunto battery pack”

Written on: 12/02/2014

Great service, free postage and the battery and watch back arrived within two days. very pleased. Cheers… Read Full Review

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★★★★★

“very good”

Written on: 12/02/2014

very good service and i was over the moon with my poc helmet. I am in the online retail business too with superdenim.com… Read Full Review

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★★★★★

“Excellent Service; the best - Facewest :)”

Written on: 11/02/2014 by CraigSimplyEpic (1 review written)

There are plenty of on-line climbing stores out here and it takes something a bit special to stand out. For me, Facewest are up there with the best of them; they stock excellent outdoor equipment from top suppliers and give competitive prices. On top of that, they give you 10% in credit points towards your next purchase...what's not to like. They have an easy to navigate website with clear instructions/guidance and an excellent despatch timescale and returns policy. A couple of times I've… Read Full Review

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★★★★★

“Everything is OK”

Written on: 11/02/2014

The item I was looking for was not available in France. From my experience with Facewest : responsive and friendly staff, great website and services overall, item shipped in France FOR FREE and without a problem… Read Full Review

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★★★★★

“Reliable - fast shipment”

Written on: 08/02/2014 by base689 (1 review written)

I order a Suunto Ambit Power Cable - item was as described - very fast shipment - Absolutely reliable seller… Read Full Review

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★★★★☆

“Head torch”

Written on: 08/02/2014

Quite happy with the service from Facewest and the head torch is good value for the money… Read Full Review

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★★★★★

“Fast, reliable, helpful”

Written on: 02/02/2014 by Bizzertdog (1 review written)

Really good service from knowledgable staff. Top quality gear and a good reward scheme… Read Full Review

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★★★★★

“Quick, good price - wil use again”

Written on: 01/02/2014 by jimb01231 (1 review written)

Excellent service and information on the website… Read Full Review

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★★★★★

“great service and price”

Written on: 29/01/2014

Always had great service from FW, price good, arrrives swiftly and the folk there always know what they're talking about… Read Full Review

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★★★★★

“They are great”

Written on: 29/01/2014

Thanks for delevering so fast. Two days from England to Holland by post. Thats fast. The shirt from Arcteryx are fantastic… Read Full Review

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★★★★★

“Will Buy Again”

Written on: 27/01/2014 by JB_PT (1 review written)

As usual, my puchase was smooth, it arrived on time, everything was well packed and in optimal conditions. Definitely recommended… Read Full Review

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