Very happy with the service. Did not need to speak to anyone, was kept up to date with delivery. Great rewards scheme.

Very nice top good peace of kit for under gortex on the winter mountains

The information provided on the website was fantastic and accuarate. From sizing, product description and detail regarding international postage. This was followed up with great customer service, with regular updates on my purchase and the deployment/shipping. I have already recommended to a friend.

Easy to use website, found what I wanted at a good price, ordering was simple and delivery was quick, so no complaints anywhere. I had no interaction with staff and no need for customer services, so can't comment on this aspect.

Not a great fan of wasting my time on the high street, so like to use companies who I can trust to deliver quality products at fair prices. If you fit in to the above criteria I would highly recommend Face West, my wife and I have been using their services for the past ten years or so. Keep up your good work.

Nice and light weight - size comes up a bit small, I am M size and ordered L. Fits well now, no loose flapping material. I like the weight of the jacket and the front pocket. I'm a fan of smock jackets, feel more snug that long zips. The Pertex feels good, not been out in the rain but past experience says it will be good

Great price, easy transaction, very helpful staff, I'm happy .

The delivery company in Belgium DPD is really a problem for your image: - they have a wrong address for delivery - not from me! And have failed to change the address already once - their delivery schedule is 9 - 17:00 h - really this is 2016 a 2 or 3 hour window is now standard. Having to organise my life around your delivery company's inflexibility is not on - their service personnel keep trying to put the blame on me... Like it's my fault that they can't deliver whenever they want??? It's now 3 weeks and I still don't have the products I bought from you. DPD claims they will deliver today... we shall see.

Good prices on quality products and fast postage! Would use again.

Perfect for everything only one thing I don't recive the e-mail from Royal Mail with my tracking details, but not much important Thank you

All perfect.Have been my first experiencie in Facewest. Fully recommended. I will back to buy. Regards from Spain.

I don't often order from you (I'm based in the US), but when I do, nothing but good things happen. You are the service experts!!!

First time I've ordered from the site and could not be happier with the service - item was delivered very quickly.

Great jacket Looks smart keeps rain out subtle but effective scotchbrite I am tall & skinny so it fits perfect, may not suit a more robust body shape

Face West send me superb offers, and when I go to their site there is always something that tempts me either because it is innovative, at a great price, or something of which I am not aware. Service is always really efficient, and I love the points I get which reduces prices even further?!!

I've used Facewest a few times now, and on each occasion I have been very satisfied with their service. The selection is good, there is plenty of information about the products, the prices are good, the online shop works well and conveniently, the delivery is prompt. I have no complaints. Faultless.

A straightforward and durable piece of climbing equipment useful in a professional and personal climbing environment my previous belay device was the same model and i replaced it due to excessive use but worked flawlessly throughout its life and so far my new one is just as reliable.

Product as discribed arrived quickly

Ordered a Petzl Tikka+ (previous season's model), no-one even came close on price and the item was rapidly despatched. A flawless transaction, and I wouldn't hesitate to recommend.