Lloyds TSB Business Bank Account Reviews

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Lloyds TSB Business Bank Account

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★☆☆☆☆

“UNBELIEVABLY BAD”

Written on: 04/04/2014 by DCCATT (3 reviews written)

It is almost impossible to indicate just how bad the service from LLOYDS BUSINESS BANKING is,even branch managers cannot support this disaster of a Management structure. They know nothing, care less cannot find your account and leave you holding for ever. ONE LOSES THE WILL TO LIVE AFTER VTRYING TO COMMUNICATE WITH THEM gOD KNOWS WHY THEIR mANAGEMENT allow them to operate like this. am on the line to them and now they have lost my account why oh why is it in Birmingham and not london or even… Read Full Review

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★☆☆☆☆

“Not even close to being fit for purpose.”

Written on: 02/03/2014 by AryannaBallard (1 review written)

Where do I start? Everything about Lloyds business account is awful. The online banking is painful mainly due to having to use the PIN reader for virtually everything you do. It's around 5 years behind most other online accounting services I've used. Worst of all though is absoloutley NO communication from the bank. None of their staff in their "business centre" seem to care about me or my business at all. They just want to get you off the phone. Awful, awful, awful… Read Full Review

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★☆☆☆☆

“Just terrible customer service”

Written on: 28/02/2014 by Leviu159 (1 review written)

I have tried so many times to give Lloyds TSB Commercial the benefit of the doubt but their customer service is terrible. The departments are split up so you need to be transferred multiple times and join new wait queues to get anything done, and they are just not helpful. Our relationship manager is just as bad. he has no interest in our business and purely works towards managing the banks risk and making us jump through unnecessary hoops to get even the most basic thing done. They just… Read Full Review

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★☆☆☆☆

“Thinking of Lloyds for your business account? Think...”

Written on: 17/02/2014 by MTB1 (1 review written)

I am still on a quest to get my Lloyds business account up and running and it has been a disaster from start to (still not) finished. We began the process at the beginning of November last year and chose Lloyds for no other good reason than it appeared to be quick. Every step of the way we have had faults. Every form takes a minimum of 5 working days before you find out that it was never sent, then another 5 days.....etc. Their internet banking registration informs their customer that it may… Read Full Review

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★☆☆☆☆

“VERY VERY BAD DO NOT USE TAKE ANY MONEY OUT YOU HAVE”

Written on: 22/01/2014

VERY BAD BANK TELL LIES TO SUTE THEM SELFS SHOULD BE SHUT DOWN FULL STOP… Read Full Review

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★☆☆☆☆

“Clueless”

Written on: 31/12/2013 by jcsheating (1 review written)

Having banked with Lloyds all my life, when it came to starting up my own business the logical step seemed to be to open a business account with them. Unfortunately after visiting my local branch to complete all the paperwork my affairs were then farmed out to a "relationship manager" 200 miles away. After 4 months of begging for a debit card and constantly being told by my local branch to correspond with the centre in Birmingham I gave up. I opened an account with Barclays, who had a debit… Read Full Review

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★☆☆☆☆

“8 weeks, no access, no explanation, no idea.”

Written on: 20/12/2013

It's been 8 weeks since I tried to open an account. Ive finally got an account I have no access to. They have lost various forms and don't return phone calls. I am slowly being strangled by not having access to my business account and the money in it. What's worse is that they clearly don't care, don't return any of my calls and keep blaming me for forms going missing. … Read Full Review

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★☆☆☆☆

“6 months to set up an account, nightmare!!!”

Written on: 15/11/2013

I have been running a small (medico-legal) business (apart from my NHS job) for 25 years and have recently retired. My wife and I decided to expand the business, became a limited company, registered for v.a.t and wound up the old business. All we needed was two simple accounts, one for the money in and out of the business, the other a v.a.t account. Not rocket science! We had no start up costs, as we had covered all that from our savings,and needed to start trading in August. We started the… Read Full Review

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★☆☆☆☆

“Lloyds are terrible.”

Written on: 11/11/2013 by unhappybunny459 (1 review written)

Set up a Business account with my local TSB branch many years ago, they merged with Lloyds and it made no difference "ok service". A few month ago when they split I find out that my local branch is staying TSB "which I took my account out with" but i'm now a Lloyds customer and had to travel 5 miles and pay for parking to pay money in? not happy. So I opened up a new bank account with my local Barclays bank "very good service and better rates" and for the pass 2 month been attempting to close… Read Full Review

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★☆☆☆☆

“Lloyds have just cancelled 2 business debit cards for...”

Written on: 25/10/2013 by leave_my_money_alone (1 review written)

Lloyds have just cancelled 2 business debit cards for NO REASON. There's plenty of money in each account. I call > nobody knows why they were cancelled. Can't transfer money across because cards don't work and my pay as you go electric has run out. Can't: buy food, buy electric, buy fuel, until Monday. They're only essentials, not much! Someone will pay dearly!!!!… Read Full Review

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★☆☆☆☆

“all monies clause ”

Written on: 06/10/2013

WARNING AVOID LLOYDS BANK THEY ARE OPERATING AN ALL MONIES CLAUSE IN THERE LOANS AND MORTGAGES IF YOU GET YOUR OVERDRAFT CALLED IN THEY WILL TAKE YOUR HOUSE AS SERCURITY DO NOT HAVE YOUR MORTGAGE AND LOANS OR OVERDRAFTS WITH THEM THEY WILL REPOCESS YOUR HOUSE OR BUSINESS DONT BELIVE A WORD THEY TELL YOU KEEP MORGAGE OR SECURED LENDING WITH ANOTHER COMPANY AVOID LLOYDS WARNING DONT BANK WITH LLOYDS FOR BUSINESS OR PERSONAL LOOK FOR THE ALL MONIES CLAUSE READ THE THREADS ON ALL MONIES CLAUSES… Read Full Review

Tapman's Comment

Written on: 20/01/2014

To right just one big rip of bank even after you think you have closed account the keep it open and charge a fee every month send no statements etc for over a year then say you owe them x amount of £

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★☆☆☆☆

“incompetant no dirrect contacvt with a buisness manager”

Written on: 10/08/2013

I HAVE A LLYODS BUISINESS ACCOUNT FOR OVER 30 YEAR OUT OF THE BLUE I GET A LETTER TELLING ME I HAVE TO TAKE PASSPORT DRIVER LICENSE COPIES OF MY BANK STATEMENT BY SEPTEMBER OR THEY WILL CLOSE MY ACCOUNT. WENT TO BRANCH WE BOTH HAD TO GO SO AS WE CANNOT CLOSE SHOP I WENT FIRST WHEN I SHOWED THE LETTER TO A SO CALLED ADVISOR HE WAS ABRUPT AS I ASKED HIM WHY I HAD TO DO THIS AND HIS REPLY WE WANT TO KNOW WHO YOU ARE TYPICAL CUSTOMERS DO NOT SEEM IMPORTANT. I HAD SPKEN TO A VERY HELPFUL LADY ON… Read Full Review

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★☆☆☆☆

“Avoid”

Written on: 24/07/2013

Thinking it should be easier and quicker to open up a business bank account with Lloyds as I already have a personal account with them, I was completely wrong. Not only did I have to go through all the ID checks but I had to call numerous times to remind them to post me my information pack and internet banking details. Horrible branch manager in Palmer's Green and not at all helpful. The so called "Relationship Manager" doesn't even exist, I keep getting through to call centre staff and long… Read Full Review

Valueseeker's Comment

Written on: 26/07/2013

Completely agree. I thought the same, that it would be easier take out a business loan with them for a new business as I already have a business account there. I was told I ticked all the boxes but it needed approval from another team. They had a full breakdown of all the cost and comprehensive business plan. After chasing for 2 weeks - each time having to go through laborious chain of people and security to speak to a business manager in Scotland (I'm in Essex!) and waiting to be called back which invariable did not happen. I was asked permission to do a credit check and then asked again all the details pertinent to the loan that were clearly stated in the business plan. I asked how long it would take for a formal approval and I was told 5-15 working days the same as two weeks earlier when I had first put in my business loan application!! Time was imperative which was made clear to Lloyds from the start as I needed to complete the purchase before the end of August. So yesterday after more numerous calls from my end and no replies I am told Lloyds don't loan on goodwill!!!! I have always made clear the goodwill sum from the begining and my portion of the purchase prices covers the goodwill. They have wasted my time, had a damaging credit check carried out on me and may well loose the business now. NEVER DEAL WITH THIS BANK

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Mrsned's Comment

Written on: 26/07/2013

similar experience here when we wanted to add a second signing account to our existing solvent, business account, long standing and in good order. Branch said could not process it, it had to be authorised by a Relationship Manager who could only be reached by phone. After several abortive phone calls, eventually told they could not be contacted as they "were busy" and would call back. Never did and doubt they actually exist. Suspect Lloyds actively discouraging new accounts or expansion of existing ones. AVOID.

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★☆☆☆☆

“Unnessassary advice and a complete rip off”

Written on: 26/06/2013

I was advised to set up a business account during a review of my regular account. I said ok. I wasn't told that I would be charged £5.00 per month for having the account. I started using the account. I am a freelance commercial artist, working predominantly online, doing artwork for small companies. I am not earning much, though I have now become full time. I tried to transfer money from my business account to my current account (both Lloyds) online, but was told I would need to go into a bank… Read Full Review

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★☆☆☆☆

“The worst”

Written on: 05/04/2013 by m14833 (1 review written)

I bought an existing small retail business. I opened a business account with lloyds as one of the branches is close. I have had the account for 4 weeks and the business now for 3 weeks. I have applied for internet banking, I had to request the form twice. I have applied for a cash card. So far I have received nothing. I can pay money in and I am forced to write cheques to the wholesalers. I have no other way to access the money, keep track of transactions or even find out what the balance is on… Read Full Review

Chloedog1's Response to m14833's Review

Written on: 09/05/2013

Sounds the same as my experience. Opened an account with Lloyds in December 2012 for a new business start up for which I was using £8k of my own money. Took 5 weeks to get the online banking sorted. They would not supply a debit card or cash card until I had been trading for 8 weeks and saw money flowing in and out of the account . They refused to consider any sort of loan. However, I don't think this is Lloyds alone, from what I hear all the high street banks treat new business's the same.
I guess once they see that the account is working well, I will be offered anything I want...When I don't need it!!!

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Johnpro's Response to m14833's Review

Written on: 18/12/2013

I have had the very same experience. They are totally indifferent and incompetent.

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Darrengh20's Response to m14833's Review

Written on: 16/05/2013

same problem taken me 2 months and still not got all the bits, think they are the worst bank. 20 days for internet banking makes running a business hard, its so pain ful

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★☆☆☆☆

“No continuity Terrible”

Written on: 25/03/2013 by chris.cdm (1 review written)

I have held business account with lloyds since 1994 all good until they done away with the one to one business manager Below letter sent I have been a Lloyds business and personal customer since 1994 and have always been happy with the service you have provided so much so that I have encouraged my friends and family to bank with Lloyds In the past there has been one person who new me and my business which has been perfect until now Unfortunately now things are very different I am left… Read Full Review

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★☆☆☆☆

“ABSOLUTELY HORRIBLE”

Written on: 18/03/2013 by egginess (1 review written)

How can you operate your business without a bank account? I have been trying to open a bank account for 3 months now, each time they require an additional signature, an additional form, or something additional. Eventually, I received my business account details, BUT I have absolutely no way of accessing the account!! No bank card, no online banking, NOTHING. When I requested for a debit card, they require 4 months of activity...HOW AM I SUPPOSED TO PUT ANY ACTIVITY IN THERE WITHOUT BEING ABLE… Read Full Review

Shawnb's Response to egginess's Review

Written on: 24/03/2013

I had a same experience with Lloyds ,Barclays set up my account in one week .

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Regnbm's Response to egginess's Review

Written on: 30/03/2013

Having the same problem. Now haven't been paid by business employer due to slowness of TSB, failure for them passing correct information, no cash card, no debit card, can't access account by internet access without completing another form and again no guarantee that they will allow this.
No wonder banks are struggling if everything is made so difficult, in today's teconology you would expect the basics to be simple.

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★☆☆☆☆

“Lloyds Business Banking”

Written on: 18/03/2013 by tsp2011 (1 review written)

For the sake of exposition, my company turns over in the region of £1m per year, has a perfect history and a strong cash reserve, and has been operating for 18 months. LLoyds online banking has recently reduced a wait for "security purposes" between setting up a recipient and making a payment. This appears to be complete nonsense though - I have recently tested the system by sending money to an account with the wrong recipient name and the transaction succeeded. The online banking was… Read Full Review

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★☆☆☆☆

“Gone from Great to Abyssmal”

Written on: 19/02/2013

Cannot get any consistancy of relationship with this bank, they now hinder my business. Call centre banking at its worst… Read Full Review

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★☆☆☆☆

“Worst bank ever i had”

Written on: 14/02/2013 by Yoges (1 review written)

No Business manager, You cant close the account by any branch you have to write the closure letter You cant Update you business detail if you want make any changes Because of useless managers Not friendly or helpful staffs Went branch ST4 let them know i have to update my business details they the staff told me they will going call me with in week But no answer Again i went to same branch and they gave telephone number (0845) to call Rang the number and got promised on of the business… Read Full Review

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